2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Fuel/propulsion system, Nov 5, 2017, crash
CAR SUDDENLY ACCELERATED ON ITS OWN WHEN SLOWLY BEING DRIVEN IN REVERSE IN DRIVEWAY. SHOT BACKWARDS AND EVENTUALLY HIT TREE AND STOPPED. THIS WAS NOT USER ERROR. THE FLOOR MAT WAS NOT STUCK. ALL THIS WAS CHECKED.
Electrical system, Engine, Nov 1, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE BATTERY INDICATOR SUDDENLY ILLUMINATED AND A WHINING NOISE WAS HEARD COMING FROM THE ENGINE AREA. ALSO, A BURNING ELECTRICAL ODOR AND SMOKE WERE PRESENT UNDER THE HOOD. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (BROWN JEEP IN PATCHOGUE, NY) AND THE MANUFACTURER WERE NOTIFIED IN REFERENCE TO THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V634000 (ELECTRICAL SYSTEM) ALTHOUGH THE FAILURE WAS IDENTICAL. THE FAILURE MILEAGE WAS 103,000.
Structure, Visibility/wiper, Oct 30, 2017
THE PAINT ALONG THE TOP OF THE CAR WINDSHIELD IS BUBBLING UP, RUSTING, PEELING ACROSS THE TOP OF THE WINDSHIELD LINE. IT CONTINUES PROGRESSIVELY TO GET WORSE ALL ALONG THE TOP OF THE WINDSHIELD. WE HAD A FEW CAR REPAIR CENTERS LOOK AT THE CAR- THEY HAD TO HAVE MULTIPLE PEOPLE COME OUT AND LOOK AT IT BECAUSE THEY HAD NEVER SEEN ANYTHING LIKE IT. THEY SAID THE PAINT WAS EXTREMELY THICK ON THE ROOF AND ALONG THE WINDSHIELD LINE. IT SHOULD NEVER BE THAT THICK. THEY SAID THIS SHOULD BE FIXED IN A MANUFACTURER RECALL AS IT IS A MANUFACTURING DEFECT AND IS PROBABLY AFFECTING OTHER CARS PAINTED AT THE SAME TIMEFRAME AS MINE. THE PAINT ISSUE CONTINUES TO GET WORSE. THE CAR REPAIR ESTIMATORS SAID THE ROOF AND SURROUNDING WINDSHIELD PAINT NEED TO BE REPLACED OR THIS WILL CONTINUE TO CORRODE. THIS CAR HAS NEVER BEEN IN AN ACCIDENT OR HAD THE WINDSHIELD REPLACED.
Air bags, Oct 27, 2017
MY AIR BAG LIGHT HAS COME ON MY DASH I RECEIVED A NOTIFICATION ABOUT MY VEHICLE AND TAKATA RECALLS MY VEHICLE WILL NOT PASS INSPECTION DUE TO THIS LIGHT
Electrical system, Electronic stability control (ESC), Oct 25, 2017
EVERY SINGLE ONE OF THE WARNING INDICATORS MOUNTED IN THE DASH ARE GOING OFF ALTERNATELY IN ROTATION, FRONT COLLISION AND BLIND SPOT WARNING NO LONGER WORK EITHER. MY VEHICLE IS SUBJECT TO THE FOLLOWING RECALL, THE JEEP, FOUR MONTHS AFTER THE RECALL WAS AN OUNCE, STILL HASN'T SUPPLIED THE NEEDED REPLACEMENT ALTERNATORS SPECIFIED IN THE RECALL: MANUFACTURER RECALL NUMBERT36 NHTSA RECALL NUMBER17V-435 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE
Other or unspecified, Oct 19, 2017
WHEN CAR WAS PURCHASED HAD AN ISSUE WITH STALLING. BROUGHT IT BACK TO THE DEALERSHIP WHERE THEY STATED THAT SINCE THEY COULD NOT GET IT TO STALL THERE WAS NOTHING THEY COULD DO. RECALL ON THE FUEL PUMP WAS SUPPOSED TO FIX THE ISSUE BUT IN FACT MADE IT WORSE AND NOW BEING TOLD ITS THE TIPM
Other or unspecified, Oct 18, 2017
THIS RECALL DATA LAST REFRESHED: OCT 17, 2017 NHTSA RECALL NUMBER: 17V-435 RECALL DATE: JUNE 9, 2017 MANUFACTURER RECALL NUMBER: T36 SUMMARY: THE ALTERNATOR MAY EXPERIENCE DIODE THERMAL FATIGUE FAILURE DUE TO CYCLICAL LOADS INDUCED BY ELECTRO-HYDRAULIC POWER STEERING. SAFETY RISK: FAILED DIODES MAY ALSO DEVELOP A RESISTIVE SHORT CIRCUIT THAT CAN RESULT IN HEAT, SMOKE AND/OR FIRE ORIGINATING WITHIN THE ALTERNATOR. REMEDY: THE ALTERNATOR PART NUMBER MUST BE INSPECTED ON ALL INVOLVED VEHICLES. VEHICLES FOUND WITH THE SUSPECT ALTERNATOR WILL HAVE IT REPLACED WITH A NEW ALTERNATOR CONTAINING IMPROVED DIODES ON ALL AFFECTED VEHICLES. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Steering, Electrical system, Engine, Oct 16, 2017
CAR STARTED SMOKING, LIGHTS BEGAN FLASHING, WIPERS TURNED ON LOST ALL STARRING AND CAR THAN DIED.
Service brakes, Oct 11, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A TICKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO MCKINNEY DODGE (4574 CALHOUN MEMORIAL HWY, EASLEY, SC 29641, PHONE NUMBER: (864) 859-1981) WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE REAR BOLTS DETACHED CAUSING AN EXHAUST LEAK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 81,427. ...UPDATED 11/21/17 *BF
Engine, Oct 11, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE INSTRUMENT CLUSTER ILLUMINATED, FLASHED, AND THE VEHICLE STALLED. THE CONTACT CALLED A LOCAL DEALER (ZEIGLER CHRYSLER DODGE JEEP, 208 W GOLF RD, SCHAUMBURG, IL 60195) AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER STATED THAT THEY COULD REPLACE THE FAILED PARTS, BUT THE REPAIRS WOULD BE THE CONTACT'S RESPONSIBILITY AND HE WOULD BE REIMBURSED AT A LATER DATE THE FAILURE MILEAGE WAS 80,000.
Electrical system, Oct 5, 2017
THE CAR STARTED OUT WITH INTERMITTANT LOCKING AND UNLOCKING OF DOORS, HORN HONKING AND SIDE WINDOW UNRESPONSIVENESS. IT HAS GRADUATED TO DAILY INTERMITTANT IGNITION ISSUES WHILE STATIONARY AND STALLING ISSUES WHILE STATIONARY AND IN MOTION. I HAVE BEEN NOTIFIED THAT IT IS A COMMON PROBLEM WITH THIS MAKE MODEL AND YEAR WITH A BAD TIPM. I HAVE ALSO BEEN NORIFIED THAT THE RECALL HAS BEEN DENIED AND THAT THE NHTSA DOESNT THINK ITS DANGEROUS FOR CARS TO RANDOMLY CUT OFF AND FOR AIRBAGS TO RANDOMLY GO OFF OR NOT GO OFF WHEN NEEDED. THIS ISNT A COMMON "WEAR AND TEAR" ISSUE AND IS DANGEROUS, SO I AM DISAPOINTED IN YOUR FINDINGS.
Steering, Oct 4, 2017
POWER STEERING BECAME JERKY AND POWER ASSIST WOULD COME AND GO WHILE DRIVING. WE BROUGHT TO JEEP DEALER AND THEY SAID ONLY CURE WAS TO REPLACE RACK AND PUMP AT COST OF $3,000.
Electrical system, Oct 4, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHEN THE VEHICLE WAS PLACED IN DRIVE, THE VEHICLE WOULD SUDDENLY STALL WITHOUT WARNING. THE CONTACT WOULD HAVE TO PLACE THE VEHICLE IN PARK OR NEUTRAL TO RESTART THE VEHICLE. THE CONTACT CALLED STATELINE CHRYSLER JEEP DODGE RAM (800 GOLD HILL ROAD, FORT MILL, SC 29708; 877-679-4176 OR 855-900-4558) WHO STATED THAT THEY HAD THE PROPER PARTS TO REPAIR THE VEHICLE, BUT WOULD NEED TO BE REIMBURSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL REMEDY MAY BE AVAILABLE IN THE FIRST QUARTER OF 2018. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Oct 4, 2017
COMPLETE ELECTRICAL POWER FAILURE WHILE DRIVING ON THE HIGHWAY 70 MPH..NO PCM AS PER THE MECHANIC FRIED. BATTERY AND PCM NEEDED TO BE REPLACED. THE ALTERNATOR, AS PER RECALL REPLACED.BUT STATED PCM AND BATTERY WERE UNRELATED. COST TO REPLACE PCM 912 DOLLARS , NEW BATTERY 300 DOLLARS. NOT INCLUDING COSTS FOR TOWING. VERY DANGEROUS SITUATION NOT HAVING POWER IN THE MIDDLE OF A BUSY INTERSTATE 476.
Air bags, Structure, Oct 2, 2017
ON AUG. 29 2017 MY AIRBAG LIGHT CAME ON. I TOOK THE VEHICLE TO MULLANE MOTORS IN LOCKPORT NY, FOR REPAIR. I WAS TOLD A SIDE IMPACT AIR BAG SENSOR HAD SHORTED OUT AND NEEDED REPLACING, AND SPENT $332.57 TO HAVE IT FIXED. WHEN I ARRIVED TO PICK UP MY JEEP, I WAS TOLD THAT THE SAME SENSOR WAS STILL 'SHORTING OUT' AND THAT STANDARD OPERATING PROCEDURE WAS TO REPLACE THE OCCUPANT RESTRAINT CONTROL MODULE. I ASKED WHEN THAT COULD BE COMPLETED AND WAS TOLD THAT THE 'PART IS UNAVAILABLE,' IN ANY WAY SHAPE OR FORM, AND THAT IT WAS UNKNOWN WHEN OR IF AT ALL THIS PART WOULD EVER BE AVAILABLE. I TELPHONED FIAT CHRYSLER CORP IN AUBURN HILLS, MI CONCERNING THIS ISSUE, AND WAS TOLD THE SAME THING, THAT THE PART IS 'CURRENTLY UNAVAILABLE AND ON NATIONAL BACK ORDER' WAS GIVEN A CASE NUMBER, AND WAS TOLD I WOULD BE CALLED BACK IN 24 TO 48 HOURS. NO ONE CALLED ME BACK. I TELEPHONED THE COMPANY AGAIN A WEEK LATER AND WAS AGAIN TOLD SOMEONE WOULD CALL ME BACK IN 24 TO 48 HOURS. IT HAS NOW BEEN A WEEK, AND I HAVE NOT HEARD FROM CHRYSLER. AT THIS TIME, MY AIRBAG LIGHT IS STILL ON, AND IT IS INDICATED IN MY OWNERS MANUAL THAT MY AIRBAGS MAY NOT FUNCTION IN A COLLISION, WHICH I FEEL MAKES MY VEHICLE UNSAFE TO DRIVE.
Suspension, Oct 2, 2017
THE AIR SUSPENSION IN THIS JEEP DOESN'T WORK BELOW 22F PER JEEP THERE IS A TSB FOR THIS ISSUE BUT THIS SHOULD BE A RECALL SINCE -20F IS COMMON WHERE WE LIVE. LAST WINTER THE PUMP WOULDN'T INFLATE THE FRONT SUSPENSION CAUSING THE BACK TO BE UP IN THE AIR AND THE FRONT SO LOW THAT I COULDN'T SEE. THE ONLY WAY FOR IT TO START WORKING AGAIN IS TO WAIT FOR THE AIR TO WARM UP OR BRING IT TO A GARAGE. DURING THIS CONDITION YOU CAN HARDLY SEE ANYTHING ON THE ROAD. I FEEL THIS SHOULDN'T BE A COST FOR ME TO FIX SINCE THIS IS A SAFETY CONCERN FOR ANYONE DRIVING THIS CARS DURING THE WINTER WHERE I LIVE NORTHERN ND. TSB NUMBER IS 08-034-12. I AM GOING TO MOST LIKELY PAY FOR THIS SINCE I AM SURE BY THE TIME IF ANYTHING IS FIGURED OUT IT WILL BE COLD IN THIS AREA AGAIN.
Fuel/propulsion system, Oct 2, 2017
CAR HAD PREVIOUSLY HAD R09 / NHTSA 14V-115 COMPLETED TO FIX A FUEL PUMP ISSUE. I HAVE HAD THE CAR IN TWICE SINCE THEN AND INFORMED JEEP THAT IT IS STILL HAVING THE SAME ISSUE. THE FUEL PUMP HAS RANDOMLY STOPPED THREE TIMES SINCE THE REPAIR AND IS NOW HAVING INTERMITTENT NO START ISSUES. THE DEALERSHIP COULD NOT DUPLICATE AND CLAIMS THERE IS NO ISSUE. WE REPLACED THE BATTERY HOPING IT WOULD SOLVE THE ISSUE TO NO AVAIL. THIS IS A HUGE SAFETY ISSUE AND I HAVE READ OF MULTIPLE PEOPLE HAVING THE SAME PROBLEM. THE CAR RESTARTS EACH TIME, BUT IT IS THE FACT THAT IT JUST RANDOMLY SHUTS OFF WHEN IT WANTS.
Electrical system, Oct 1, 2017
MY 2012 JEEP GRAND CHEROKEE STALLS WITHOUT WARNING FOR MONTHS NOW. NOW IT IS STARTING TO HARD START OR NOT START AT ALL AND CONTINUES TO STALL WHEN I AM DRIVING. I HAVE BEEN TO THE DEALERSHIP 10+ TIMES AND THEY HAVE FOUND "NOTHING WRONG" BUT HAVE ATTEMPTED TO FIX OTHER PROBLEMS THAT I HAVE HAD TO PAY FOR THAT HAVE STILL NOT FIXED THE PROBLEM. IT HAS NOT BEEN ABLE TO BE RECREATED EVEN THOUGH THEY HAVE KEPT IT FOR A WEEK MULTIPLE TIMES AND PUT HUNDREDS OF ADDITIONAL MILES ON IT. THIS IS A SERIOUS ACCIDENT AND HEALTH ISSUE WHEN I AM DRIVING ON THE STREET OR HIGHWAY FROM 25/35+ MPH AND ALL OF A SUDDEN IT JUST STALLS AND THERE IS NOT POWER STEARING OR CONTROL AT ALL. IT ALSO "JERKS" SOMETIMES WHEN I PUSH ON THE GAS WHEN ACCELERATING. THERE HAS BEEN A RECALL REGARDING SOME 2012 JEEP GRAND CHEROKEES BUT THEY SAY NOT MINE. IF I HAVE CONTINUOUSLY HAVE THIS ISSUE, WHY IS MINE NOT RECALLED AS WELL??? I DO UNDERSTAND THAT VEHICLE RECALLS ARE VIN SPECIFIC ALTHOUGH THE MANUFACTURER COULD HAVE PLACED A DEFECT PART INTO MINE ALSO. I HAVE ASKED FOR A MONITOR TO BE PLACED ON MY VEHICLE TO "GET THE CODES IF POSSIBLE WHEN IT STALLS" BUT HAVE BEEN TOLD "NO" 2+ TIMES FROM THE DEALER. I DO NOT HAVE ANOTHER VEHICLE TO USE WHEN EVER I NEED AND HAVE HAD TO WAIT UP TO 2 WEEKS TO GET IT TO THE DEALER DUE TO DEALER RENTAL AVAILABILITY.
Electrical system, Electronic stability control (ESC), Fuel/propulsion system, Sep 30, 2017, fire
ALTERNATOR / ELECTRICAL ISSUES- NOVEMBER 4, 2016 MY WIFE WAS TAKING OUR SON TO SCHOOL WHEN SHE BEGAN GETTING A BURNING SMELL FROM UNDER THE HOOD. AFTER DROPPING OFF MY SON, SHE PULLED OVER AND NOTICED SMOKE COMING FROM UNDER THE HOOD. SHE CUT THE CAR OFF, INITIALLY THINKING IT JUST OVERHEATED. WE LEFT THE CAR IN THE SCHOOL PARKING LOT OVERNIGHT HOPING IT WOULD START UP THE NEXT DAY. I TRIED TO START THE CAR, BUT IT WOULDN'T START AND THE KEY GOT STUCK IN THE IGNITION. AFTER HAVING IT TOWED TO A MECHANIC, WE LEARNED THAT THE ALTERNATOR SUDDENLY FAILED, DRAINING THE BATTERY AND CAUSING THE ENGINE STALL. THIS IS MY SECOND TIME SUBMITTING THIS COMPLAINT WITH NO RESPONSE FROM YOUR ORGANIZATION.
Electrical system, Sep 28, 2017
WHILE DRIVING MAYBE 30MPH, I ATTEMPTED TO MAKE A LEFT TURN WHEN MY JEEP IMMEDIATELY WENT DEAD (NO LIGHTS SOUND OR ANYTHING ELSE) AND THE STEERING WHEEL LOCKED UP. I WAS ABLE TO MOVE THE STEERING WHEEL JUST ENOUGH TO COAST TO THE SIDE OF THE ROAD BUT COULDN'T STRAIGHTEN IT DUE TO THE STEERING WHEEL NOT TURNING AND CAR COMPLETELY DYING. I ATTENDED TO JUMP IT , BUT IT WOULDN'T START EVEN AFTER BEING CONNECTED FOR 20+ MINUTES. WHEN TAKEN OFF THE JUMPER CABLES, IT WOULD IMMEDIATELY DIE AGAIN. DURING THIS TIME, THE WINDSHIELD WIPERS WOULD START WITHOUT MOVING WITHOUT ME TOUCHING THEM. I HAD TO HAVE IT TOWED TO MY HOUSE AND THE TOW TRUCK WAS ALSO UNABLE TO START IT OR PUT IT IN NEUTRAL TO GET IT ON THE TRUCK . AFTER A COUPLE HOURS, I WAS ABLE TO JUMP START IT WITH MY PORTABLE JUMPER BUT IT DIED COMPLETELY AFTER IT WAS SITTING FOR A COUPLE MINUTES. NOW BEING TOLD IT'S ELECTRICAL PROBLEMS THAT CAUSED THIS . I NOTICED ANOTHER RECALL WITH SIMILAR PROBLEMS BUT APPARENTLY MINE HAS YET TO BE INCLUDED IN THIS RECALL OF THE ALTERNATOR/ELECTRICAL
Steering, Suspension, Sep 23, 2017
33K MILAGE TOOK MY JEEP IN TO GET THE ROUTINE OIL CHANGE, THE SHOP FOUND THE RACK AND PINION ASSEMBLY WAS COMPLETELY BROKE AND THE FRONT STRUTS WERE COMPLETELY BLOWN OUT AT 33K MILES THIS SHOULD NOT HAPPEN. THE REPAIRS COST $3,700.00. IF JEEP KNOWS THERE WAS A PROBLEM IN 2012 THEY SHOULD HAVE TAKEN CARE OF IT. BETTY / THORNTON, COLORADO
Other or unspecified, Sep 22, 2017
GOT A LETTER BY MAIL IN REGARDS TO A RECALL FOR MY GRAND CHEROKEE 2012 FOR A ALTERNATOR DIODE THERMAL FATIGUE AND SUN VISOR WIRING. ON 9-14-17 TOOK JEEP IN TO DEALERSHIP FOR RECALLS TO BE FIXED. GOT JEEP BACK ON 9-15-17 BUT DEALERSHIP INFORMED ME THAT BATTERY WAS NO GOOD. DEALERSHIP OFFER ME A $300 BATTERY WHICH I DECLINE BECAUSE I KNOW BATTERY IS NOT THAT EXPENSIVE AT OTHER PLACES. TOOK NEW BATTERY TO DEALERSHIP AND REPLACE IT BEFORE I LEFT THE SHOP. AT THIS TIME THE SERVICE ADVISOR FROM DEALERSHIP DID NOT GAVE ME ANY EXPLANATION OTHER THAN THEY DON'T HAVE THE RECALL ALTERNATOR BUT THEY PUT A TEMPORARY ONE AND GAVE ME PAPER TO SIGN. AS I WAS DRIVING HOME THE BATTERY LIGHT TURN ON. I THOUGHT THAT IT WAS NORMAL SINCE I HAD JUST REPLACE THE BATTERY. SATURDAY MORNING WHEN I GOT OUT FROM WORK, I WAS DRIVING WHEN THE JEEP STOP COMPLETELY ON THE ROAD. THE LIGHTS ON THE DASHBOARD TURN ON AND WARM AIR CAME TOO. I HAD TO CALL A FAMILY MEMBER TO COME AND HELP ME MOVE CAR FROM THE ROAD. I CALLED DEALERSHIP TO REPORT THE PROBLEM AND I HAD TO TOW THE JEEP BACK TO DEALERSHIP. ON 9-18-17 DEALERSHIP CALLED ME TO LET ME KNOW THAT NOW THE PROBLEM IS THE PCM MODULE AND THAT IS GOING TO COST ME ABOUT$900 TO FIX IT. I FEEL THAT THE REASON WHY MY BATTERY AND PCM MODULE ARE NOT WORKING IS BECAUSE OF THE PROBLEM WITH THE ALTERNATOR. I FEEL THAT THE MANUFACTURES ARE RESPONSIBLE TO FIX EVERYTHING THAT IS WRONG WITH THE JEEP. RIGHT NOW I HAVE NO VEHICLE TO MOVE AND NOT KNOWING WHEN THE RECALLS ARE COMING IN BECAUSE THERE'S POOR COMMUNICATION WITH CUSTOMERS. I HAD TO TOWN MY JEEP BACK HOME BECAUSE I CAN'T AFFORD FIXING THE VEHICLE WHEN I FEEL IS THE MANUFACTURER RESPONSIBILITY TO TAKE CARE OF THE PROBLEMS. IT'S BEEN A WEEK SINCE I DROVE THE JEEP AND GOT IT BACK NOT DRIVABLE. THE DEALERSHIP IPAC IN SAN ANTONIO HAS A VERY POOR CUSTOMER SERVICE AND WOULD NEVER GO BACK FOR ANY SERVICE.
Fuel/propulsion system, Sep 21, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO MYRTLE BEACH CHRYSLER JEEP LOCATED AT 785 JASON BLVD, MYRTLE BEACH, SC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE VEHICLE WAS REMEDIED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
Electrical system, Sep 20, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR CONDITIONING STARTED TO FADE, THE RADIO STOPPED OPERATING, AND THE VEHICLE STALLED. THE POLICE ARRIVED AND ATTEMPTED TO JUMPSTART THE VEHICLE AS SMOKE EMERGED FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO BAXTER DODGE/JEEP/CHRYSLER OF LINCOLN NEBRASKA WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS DAMAGED, WHICH CAUSED THE BATTERY TO ALSO DAMAGE THE ELECTRICAL HARNESS. THE CONTACT ALSO STATED THAT A RECALL NOTIFICATION WAS RECEIVED ON 09/07/17 FOR NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED PER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 32376399. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Electrical system, Sep 19, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE ENGINE AND CHECK BATTERY INDICATORS. THE CONTACT WAS ABLE TO EXIT TRAFFIC AND DROVE ONTO A SIDE ROAD WHERE THE ENGINE IMMEDIATELY STALLED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE DEALER ADVISED THAT THEY WOULD REPLACE THE ALTERNATOR TEMPORARILY WITH THE SAME ALTERNATOR UNTIL THE PERMANENT REMEDY BECAME AVAILABLE IN JANUARY OF 2018. THE MANUFACTURER REFUSED TO ASSIST WITH THE TEMPORARY ALTERNATOR REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. NHTSA CAMPAIGN NUMBER: 7V435000 (ELECTRICAL SYSTEM) WAS REFERENCED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.