2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Sep 18, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN AUGUST OF 2017. THE DEALER (MILFORD AUTO GROUP-JEEP CHRYSLER DODGE RAM, 1470 BOSTON POST RD, MILFORD, CT, 06460) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND WOULD BE AVAILABLE IN JANUARY OF 2018. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Sep 18, 2017, fire
TL* THE CONTACT'S WIFE OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS DRIVING, THE BATTERY INDICATOR ILLUMINATED. SUDDENLY, THE CONTACT NOTICED SMOKE UNDER THE HOOD. UPON FURTHER INSPECTION, THE CONTACT NOTICED SMOKE COMING FROM THE BATTERY AND THEN IT BURST INTO FLAMES. THE CONTACT DISCONNECTED THE BATTERY AND THE FIRE WENT OUT. THERE WERE NO INJURIES. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) IN THE MAIL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE CONSUMER REQUESTED TO HAVE THE VEHICLE REPAIRED AND TO BE REIMBURSED FOR THE COST OF CAR RENTAL EXPENSES. UPDATED 10/24/2017*JS
Electrical system, Sep 17, 2017
I HAVE A SAFETY RECALL ON MY VEHICLE, REGARDING THE WIRING ON THE VANITY LAMP ON VISOR. I CONTACTED THE DEALER THAT I PURCHASED IT FROM AND SCHEDULED THE 'WARRANTY RECALL' APPT TO REPAIR. WHEN I ARRIVED, THEY HAD ME TO LEAVE THE VEHICLE WITH THEM. I RETURNED LATER THAT DAY TO PICK IT UP AND WAS INFORMED THEY DIDN'T HAVE PART. I ASKED IF THEY WOULD CONTACT ME WHEN THEY GET IT AND THEY NEVER DID. IT'S BEEN 4 MONTHS NOW. WHAT DO I DO?
Electrical system, Engine, Sep 15, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS TAKEN TO DODGE CHRYSLER JEEP RAM CITY (4395 ROUTE 130S, BURLINGTON, NJ 08016), BUT NO CODES COULD BE GENERATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY, ALTERNATOR, AND POWER CONTROL MODULE NEEDED TO BE REPLACED. THE ALTERNATOR WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 65,000.
Electrical system, Sep 13, 2017
ESTABLISHED COMPLAINT # 11011843. THE REIMBURSEMENT DEPARTMENT REFUSES TO COOPERATE WITH MY VALID COMPLAINT. ALTERNATOR DIODE THERMAL FATIGUE. SAFETY RECALL T36
Electrical system, Sep 12, 2017, fire
8/18/17 I WAS PROVIDED WITH RECALL NOTICES DURING MY ANNUAL INSPECTION. I PURCHASED THIS VEHICLE USED AND THIS WAS THE 1ST INSPECTION I HAD TO DO & 1ST I WAS NOTIFIED OF RECALLS. 9/5/17 STARTED JEEP AND BEGAN TO LEAVE DRIVEWAY, IT MADE FUNNY NOISE, I SHUT IT OFF AND TURNED IT BACK ON AND BATTERY LIGHT CAME ON. I PARKED IT BACK IN IT'S SPOT AND SHUT IT OFF. SMOKE CAME FROM HOOD. I OPENED HOOD AND WATCHED ALTERNATOR EMIT SMOKE FOR APPROXIMATELY 10 MIN BEFORE SHUTTING HOOD. 9/5 CALLED MIDSTATE CHRYSLTER IN BERLIN, VT. THEY CONFIRMED ALTERNATOR IS RECALL ITEM T36 BUT CHRYSLER HASN'T AUTHORIZED FIX. CALLED 1-800-853-1403 FCA RECALL ASSISTANCE CENTER AND SPOKE W/ SHEA WHO CONFIRMED THIS AND SAID I HAD TO OPEN A "CASE" AND COULD EXPECT A CALL WITHIN 24-HOURS. REQUESTED RENTAL CALL BUT WAS TOLD HAD TO WAIT FOR CALL BACK. WAS TOLD NOT TO TOUCH JEEP UNTIL INSPECTION DONE. 9/7 CALLED FCA RECALL, SPOKE W/ RENEE WHO CONFIRMED CASE #32345945 BUT SAID TO GIVE IT MORE TIME FOR A CALL BACK FROM A SPECIALIST. AGAIN REQUESTED RENTAL BUT WAS TOLD TO WAIT FOR CALL. 9/8 CALLED FCA RECALL, SPOKE W/ JORDAN WHO SAID CASE WASN'T OPENED PROPERLY, HE FIXED AND GIVE IT 2-3 DAYS FOR CALL BACK. AGAIN, WAITING FOR ANSWER ON RENTAL CAR. 9/11 CALLED FCA RECALL, PAM, STILL NEED TO WAIT, AGAIN REQUESTED RENTAL CAR. 9/12 JAMES FROM "3RD PARTY" CALLED INDICATING I'LL BE GETTING A CALL FROM AN INSPECTOR TO COME INSPECT THE JEEP. REQUEST RENTAL BUT HE IS 3RD PARTY AND COULDN'T HELP. 9/12 CALLED FCA RECALL, JAMES, PATRICIA & KATRINA, TO REQUEST RENTAL, SAID TO EXPECT A CALL IN 2-3 DAYS! 9/12 RECEIVED CALL FROM MIKE, 3RD PARTY, WHO WILL HAVE MY CAR TOWED TO DEALERSHIP FOR INSPECTION BY HIM ON 9/18 AND THEN BACK HOME, IT CAN NOT STAY AT DEALERSHIP, MUST BE TOWED BACK AND HE SUBMITS REPORT TO JEEP. STILL WITHOUT TRANSPORTATION & DO NOT WANT MY CAR TOWED SEVERAL TIMES UNNECESSARILY,JUST WANT IT FIXED!
Electrical system, Fuel/propulsion system, Sep 12, 2017
WHILE ON A NEARBY HIGHWAY THE VEHICLE STALLED OUT ON ME. I WAS ABLE TO GET INTO SHOULDER AND AFTER, IMMEDIATELY AFTER STALLING OUT I ATTEMPTED TO START THE CAR RIGHT AWAY, IT TOOK ABOUT 4 ATTEMPTS FOR VEHICLE TO START UP AGAIN. TOOK VEHICLE TO THE DEALERSHIP THEY FIRST DIAGNOSED IT BEING AN ISSUE WITH THE KEY FOB BATTERY AFTER BEING REPLACED THE VEHICLE RAN FOR ABOUT A WEEK THEN THE ORIGINAL PROBLEM REOCCURRED. THIS TIME IN TOWN IN THE MIDDLE OF AN INTERSECTION. VEHICLE WAS NOT ABLE TO START AND HAD TO GET VEHICLE TOWED. AFTER TAKING IT BAKE TO THE DEALER THEY INFORMED ME THAT THERE WAS AN ISSUE WITH THE PRIMARY AND SECONDARY FUEL PUMPS.
Service brakes, Sep 9, 2017
BRAKES FAILED WHILE DRIVING AT HIGHWAY SPEED. VEHICLE HAD 93,260 MILES ON IT WHEN THE FAILURE OCCURRED. THE JEEP DEALER REPLACED THE BRAKE BOOSTER, AND THE PROBLEM WAS REPAIRED. THE BRAKE BOOSTER ITSELF HAD BEEN REPLACED IN A RECALL IN 2014.
Electrical system, Sep 9, 2017
RECALL OF "ALTERNATOR DIODE THERMAL FATIGUE DOES NOT HAVE AVAILABLE PARTS TO CORRECT. SINCE THIS CONDITION CAUSES UNEXPECTED VEHICLE STALL CAUSING RISK OF CRASH AND/OR OVERHEATING WITH SMOKE AND/OR FIRE." I CANNOT DRIVE THIS VEHICLE IN THIS CONDITION NOR CAN I RISK HAVING PASSENGERS WITH ME, MY ELDER PARENTS, MY GRANDCHILDREN AND/OR MYSELF. I SHOULD BE SUPPLIED A RENTAL VEHICLE AND SHOULD NOT HAVE TO SIMPLY "WAIT" FOR A SOLUTION. IF I AM NOT GOING TO BE "SAFE" THEN THEY SHOULD BUY IT BACK FROM ME. I PURCHASED THIS VEHICLE NEW FROM JEEP.
Electrical system, Sep 8, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). WHILE DRIVING, THE ENGINE STALLED AND LOST POWER. THE CONTACT SMELLED A BURNING ODOR, BUT THE LOCATION COULD NOT BE DETERMINED. ALSO, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED WHITTEN BROTHERS OF RICHMOND AT (804) 378-0707 (10701 MIDLOTHIAN TURNPIKE #100, RICHMOND, VA 23235) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THE CONTACT COULD PAY A FEE FOR THE REPAIRS, BUT REIMBURSEMENT WAS NOT GUARANTEED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Electrical system, Sep 7, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED A FAILURE WITH THE ALTERNATOR WHILE THE VEHICLE WAS STATIONARY. THE CONTACT SMELLED AN ELECTRICAL ODOR AND NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. THE CONTACT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ UPDATED 10/26/2017*JS
Steering, Sep 5, 2017
DRIVING AT HIGHWAY SPEEDS, 55 TO 70 MPH THE STEERING WHEEL WILL VIOLENTLY SHAKE BACK AND FORTH AND THE CAR WILL JERK FROM LEFT TO RIGHT. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THE POWER STEERING RACK AND PINION WOULD NEED COMPLETE REPLACEMENT. THE ESTIMATE WITH A NEW 4 WHEEL ALIGNMENT IS OVER 1900 DOLLARS. THIS JEEP IS DRIVEN BY MY WIFE, HAS NEVER BEEN OFF ROAD AND HAS ONLY 33,000 MILES ON IT. A SERVICE TECHNICIAN TOLD ME THIS IS A VERY COMMON PROBLEM AND THEY SEE MANY JEEPS WHERE THE RACK NEEDS REPLACEMENT. I CALLED TWO OTHER DEALERSHIPS AND WAS TOLD THIS IS A PROBLEM AREA ON 2012 GRAND CHEROKEES. I WAS ALSO TOLD THEY REDESIGNED THE RACK A COUPLE OF YEARS AGO BECAUSE OF THIS PROBLEM. THIS REPAIR SHOULD BE COVERED AND RECALLED AS A DANGEROUS MANUFACTURING DEFECT.
Electrical system, Other or unspecified, Sep 5, 2017
WHILE DRIVING THE THE INTERSTATE MY BATTERY LIGHT WENT ON A FEW MINUTES LATER AN IMAGE OF A LIGHTNING BOLT HIT THE BATTERY AND I LOST COMPLETE POWER. TOOK IT TO THE JEEP DEALERSHIP TOOK OVER A WEEK TO TELL ME ITS THE PCM AND THAT IT HAD NOTHING TO DO WITH THE ALTERNATOR. TODAY I CAN PICK UP THE CAR. THEY DATED THAT I CAN PICK UP THE CAR AND THEN THEY TOLD ME MY BATTERY IS VERY VERY WEEK . THEY ALSO ASSURED ME THAT ONE THINGS HAS NOTHING TO DO WITH THE OTHER WHICH IS TOTAL BULL,.
Electrical system, Sep 1, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL NOISE UNDER THE HOOD. AFTER THE GEAR SHIFTER WAS PLACED IN PARK, THE CONTACT SMELLED A BURNING ODOR THROUGHOUT THE VEHICLE. THE NEXT DAY, WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND THE BATTERY INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO BERTERA CHRYSLER JEEP DODGE RAM (539 RIVERDALE ST, WEST SPRINGFIELD, MA 01089 (413) 734-4980) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER STATED THAT THE CONTACT COULD PAY FOR THE REPAIRS AND THEN BE REIMBURSED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. PARTS DISTRIBUTION DISCONNECT.
Service brakes, Sep 1, 2017
WHILE STOPPING AT A DRIVE-THROUGH ON MY WAY TO WORK, THE BRAKE SYSTEM EXPERIENCED AN ISSUE. I WAS AT A STOP WHEN THE BRAKE PEDAL BACKED UP FROM THE FLOOR AND THE JEEP STARTED TO ROLL FORWARD. I HAD TO STAND ON THE PEDAL WITH BOTH FEET TO KEEP THE VEHICLE STOPPED. I WAS ABLE TO PARK FOR A MOMENT IN ORDER TO FIND A WAY TO GET THE VEHICLE SAFELY TO A NEARBY REPAIR SHOP. THEY IDENTIFIED THE ISSUE AS MY BRAKE BOOSTER. THIS PART WAS SUPPOSED TO HAVE BEEN ADDRESSED WITH SAFETY RECALL P14 BACK IN 2014. EITHER THE PART WAS NOT REPLACED, THE REPAIR WAS NOT EFFECTIVE, OR THE REPLACEMENT WAS ALSO DEFECTIVE SO AS TO CAUSE THE SAME FAILURE FOR MY JEEP NOW. ONLY 5 YEARS OLD AND MY SECOND CATASTROPHIC SYSTEM FAILURE IN AS MANY MONTHS. SO GLAD I WAS NOT STILL ON THE HIGHWAY WHEN THIS HAPPENED OR THIS COULD HAVE CAUSED A SERIOUS ACCIDENT!
Electrical system, Sep 1, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Fuel/propulsion system, Sep 1, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), FOR WHICH THE FUEL PUMP RELAY WAS REPLACED. APPROXIMATELY TWO YEARS AFTER RECEIVING THE REPAIR, THE CONTACT BEGAN TO NOTICE THAT THE VEHICLE WOULD CRANK, BUT FAILED TO START. THE CONTACT WOULD HAVE TO MAKE SEVERAL ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS TOWED TO CHRYSLER FULLERTON (LOCATED AT 1044 US ROUTE 22, EAST SUMMERVILLE, NJ, 08876; 908-722-2500) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WERE UNABLE TO PROVIDE ANOTHER REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Electrical system, Other or unspecified, Engine, Aug 31, 2017
MY CAR TURNS OFF WHILE DRIVING DIFFERNT TIMES OF THE DAY COULD BE IN THE MORNING OR COULD BE DURING THE DAY. IT JUST SHUTS OFF WITH NO SIGN THE LIGHTS ARE ON IN THE FRONT THE RADIO IS STILL ON ITS HAPPENED SEVERAL TIMES. SOME TIMES DOES NOT WANT TO START RANDOMLY... THIS IS MY 3RD TIME TAKING IT INTO THE DEALER WITH THIS SAME ISSUE AND THEY KEEP SAYING NOTHING IS WRONG WITH IT. THIS LAST TIME I WAS ON THE FREEWAY AND IT JUST SHUT OFF. I JUST WANT THEM TO REPAIR IT. THE FIST TIME I TOOK IT IN I WANT TO SAY I WAS UNDER THE WARRANTY MILES AROUND 34 OR 36000 I AM GOING TO CONFIRM WITH THE DEALER.
Electrical system, Aug 30, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER. THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BECAUSE IT WAS NOT OPERABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CASE NUMBER 32304339 AND THAT THE RECALL PARTS WOULD NOT BE MADE AVAILABLE UNTIL NEXT YEAR .THE FAILURE MILEAGE WAS APPROXIMATELY 94,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Aug 29, 2017
DEALERSHIP RELATED THE FOUND STEERING GEAR HAD NO FLUID, IT WAS LEAKING AND NEEDED TO BE REPLACED. WE PARK THE CAR IN THE GARAGE AND HAVE NO LEAKS ON THE FLOOR. WHERE IS ALL THIS LEAKING FLUID GOING?
Other or unspecified, Aug 23, 2017
I CONTACTED CHRYSTLER AND THEY REFUSED TO DO ANYTHING. MY LEATHER DASH IS PULLING UP. THERE ARE TONS OF EXAMPLES OF THIS HAPPENING WHEN YOU SEARCH THE INTERNET.
Electrical system, Engine, Aug 21, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND A HUMMING NOISE WAS HEARD UNDERNEATH THE HOOD. THE DRIVER SAW FLAMES UNDER THE HOOD AND THE VEHICLE IMMEDIATELY SHUT DOWN. THERE WERE NO INJURIES. NEITHER A POLICE REPORT NOR A FIRE REPORT WERE FILED. THE MANUFACTURER AND DEALER WERE CONTACTED (WESTBURY DODGE IN WESTBURY, NY, 855-477-5588) AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 77,000.
Visibility, Aug 17, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REARVIEW MIRROR AREA AND THE UPPER CENTER FRONT AREA ACCUMULATED WATER. THE ACCUMULATED WATER DRIPPED DOWN TO THE FLOOR INSIDE THE VEHICLE, WHICH CAUSED MOLD IN THE RUG. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND STATED THAT THE SUN ROOF DRAIN NEEDED TO BE CLEANED OUT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Structure, Aug 17, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WATER ENTERED THROUGH THE ROOF OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE LOCAL DEALER (TRONCALLI CHRYSLER DODGE JEEP 818 ATLANTA ROAD, CUMMING, GA 30040) INFORMED THE CONTACT THAT THE FAILURE WAS NOT RELATED TO THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE FAILURE WAS UNRELATED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,128. UPDATED 11/06/17*LJ *JS
Other or unspecified, Aug 17, 2017
WATER ENTERING VEHICLE AND COLLECTING IN THE STORAGE BY THE GARAGE DOOR OPENER CONTROL. NOW ALSO HAVE A MILDEW PROBLEM. SCARED OF ELECTRICAL SHOCK AND INHALING DANGEROUS MOLD.