2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Aug 16, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE CHARGING SYSTEM WARNING INDICATOR ILLUMINATED AND THE VEHICLE SUDDENLY SHUT OFF. DURING THE INCIDENT, THE ABS AND STABILITY CONTROL SYSTEMS WERE DISABLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE 180 AMP ALTERNATOR WAS FAULTY AND DAMAGED THE BATTERY AND PCM, WHICH INCLUDED MELTING THE ELECTRICAL WIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) THAT INCLUDED 160 AMP ALTERNATORS ONLY. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000.
Electrical system, Aug 15, 2017, fire
MY JEEP JUST CAUGHT FIRE COMING FROM THE SUN ROOF. IT STARTED SMOKING FAST AND THEN QUICK FIRE COMING DOWN FROM THE SUN ROOF. THE VEHICLE WAS IN MOTION WHILE IT STARTED SMOKING. I PARKED IT AND THEN THE FLAMES STARTED COMING OUT FAST AND HARD.*BF THE CONSUMER STATED THE INSURANCE COMPANY DETERMINED THE FIRE MAY HAVE BEEN CAUSED BY WORK DONE AT A LOCAL BODY SHOP RESULTING IN A WIRING SHORT. THE INSURANCE COMPANY FILED RECOVERY DOCUMENTS AGAINST THE COMPANY. THE VEHICLE WAS TOTALED.*JS *TR
Steering, Electrical system, Engine, Aug 14, 2017
JEEP STALLS SUDDENLY WHILE DRIVING WITH NO INDICATION OTHER THAN THE LOSS OF POWER STEERING. THIS OCCURS REPEATEDLY AT DIFFERENT SPEEDS RANGING FROM 15 MPH IN THE CITY TO 60 MPH ON THE HIGHWAY. STALLING HAS OCCURRED WHEN SLOWING DOWN AND ALSO WHILE TURNING.
Electrical system, Aug 13, 2017, fire
THE ALTERNATOR WENT OUT WHEN THE VEHICLE WAS ON A MOUNTAIN ROAD CREATING A VERY UNSAFE SITUATION. THE VEHICLE STOPPED DEAD WITHOUT ANY WARNING. THIS RESULTED IN REPLACEMENT OF THE ALTERNATOR, BATTERY AND THE COMPUTER CHIP. TOTAL OF $2,000 PLUS TOWING. THIS VEHICLE HAS A 180 AMP ALTERNATOR AND THE SAME YEAR AND VEHICLE WITH A 160 AMP ALTERNATOR CURRENTLY HAS A RECALL BUT FOR SOME CRAZY REASON THE 180 AMP ALTERNATOR HAS NOT BEEN RECALLED. THE RECALL SHOULD BE EXTENDED TO THE 180 AMP ALTERNATOR.
Electrical system, Aug 11, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHEN THE VEHICLE WAS STARTED, THE CONTACT HEARD A WHINING NOISE AND SMELLED A BURNING ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR, THERMOSTAT, AND BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (GANLEY CHRYSLER OF AURORA 161 W. GARFIELD ROAD, AURORA, OH 44202) STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000. ...UPDATED 10/23/17 *BF UPDATED 11/20/2017*JS
Electrical system, Aug 9, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER (FRANKLIN CHRYSLER DODGE JEEP RAM, 1124 MURFREESBORO RD, FRANKLIN, TN 37064, (615) 614-8243) WHO STATED THAT THE ALTERNATOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN HAVING THE DEALER REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Electrical system, Aug 9, 2017, fire
WAS DRIVING THE CAR FINE ON THE HIGHWAY AT 50 MPH. THE LIGHTS FLICKERED AND AN EMERGENCY REPAIR NOTICE FLASHED ON THE DASH. AT THAT POINT, AN AIR SUSPENSION WARNING LIGHT AND OTHER LIGHTS CAME ON. THE CAR WENT DEAD SUDDENLY, NO LIGHTS, NO NOTHING. COMPLETE LOSS OF ELECTRICITY. WHEN I STOPPED I COULD SMELL SMOKE. WAS ABLE TO SAFELY GET OUT OF THE CAR AND HAD IT TOWED TO THE DEALER. DEALER SAYS THE ALTERNATOR IS DEAD AND POSSIBLY THE PCM (DRIVE TRAIN COMPUTER) IS DEAD. TOTAL REPAIRS FOR 2300.00. THEY ISSUED A SAFETY RECALL FOR THESE ALTERNATORS BUT BECAUSE THERE IS NO OPEN RECALL FOR MY CAR, THE DEALER IS NOT BUDGING. THERE SHOULD BE A RECALL FOR ALL THE ALTERNATORS 160 AND 180. MY INFANT SON WAS IN THE BACK SEAT WHEN THE CAR DIED. THIS IS UNACCEPTABLE.
Electrical system, Aug 8, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. AFTER BEING DRIVEN AND THEN PARKED, THE BATTERY AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT IMMEDIATELY TURNED THE ENGINE OFF AND A STRONG BURNING ODOR WAS PRESENT. THE CONTACT OPENED THE HOOD AND NOTICED SMOKE EMERGING FROM THE ALTERNATOR. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC (EVELIO AUTO ELECTRIC AND FUEL INJECTION IN VEGA BAJA, PUERTO RICO) DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED ALONG WITH THE BATTERY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT DIAGNOSED BY THE MANUFACTURER'S MECHANIC. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Electrical system, Aug 6, 2017
WAS DRIVING AND ARRIVED AT DESTINATION ,EVERY THING WAS PERFECTLY FINE EXITED THE VEHICLE AND WAS GONE FOR ABOUT 30 MIN. ON RETURN FOUND VEHICLE COMPLETELY WITHOUT ANY ELECTRICAL POWER HAD TO BE TOWED AND FOUND OUT ALTERNATOR SHORTED OUT FRYING THE BATTERY AS WELL AS COMPUTER .I WAS INFORMED THAT THERE ARE GRAND CHEROKEES BEING RECALLED FOR THIS PROBLEM BUT IT DOESN'T SEEM TO AFFECT MY VIN NUMBER EVEN THOUGH I HAVE EXPERIENCED THIS VERY PROBLEM
Electrical system, Electronic stability control (ESC), Aug 6, 2017
VECHILE DOES NOT START. ENGINE STALLING AND ELECTRICAL WARNING LIGHT TURNS ON. THE VEHICLE WAS PARKED.
Electrical system, Aug 4, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE INSTRUMENT PANEL GAUGES SUDDENLY BEGAN TO FLICKER AND ILLUMINATE BEFORE THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR MALFUNCTIONED AND DAMAGED THE BATTERY. BOTH COMPONENTS WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17B435000(ELECTRICAL SYSTEM), ALTHOUGH THE FAILURES WERE IDENTICAL. THE LOCAL DEALER (BRUBAKER DODGE IN MONTGOMERY, ALABAMA) WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Power train, Electrical system, Engine, Aug 4, 2017
WHILE DRIVING HOME FROM WORK DURING RUSH HOUR TRAFFIC ON THE HIGHWAY, THE RED BATTERY LIGHT CAME FOR THE FIRST TIME SINCE I OWNED THE VEHICLE. WITHIN MINUTES OF THE LIGHT APPEARING, THE JEEP'S AIR CONDITIONING WENT OFF, ALL WARNING LIGHTS APPEARED ON THE DASHBOARD AND THE WINDSHIELD WIPERS TURNED ON (WITHOUT PROMPTING THEM). ALL THREE OF THESE THINGS HAPPENED WITHIN SECONDS OF EACH OTHER SO I TRIED TO PULL OVER TO THE SIDE OF THE HIGHWAY BUT THE JEEP LOST ALL POWER AND STALLED IN THE RIGHT LANE OF THE HIGHWAY. THERE WAS ABSOLUTELY ZERO POWER SO I WAS UNABLE TO TURN MY HAZARD LIGHTS ON OR PUT THE CAR IN NEUTRAL TO ROLL TO THE BREAKDOWN LANE (SEE ATTACHED PICTURE). I THEN HAD TO EXIT THE JEEP INTO ONCOMING RUSH HOUR TRAFFIC IN THE LEFT LANE AND LUCKILY MADE IT SAFETY TO THE SHOULDER WHERE I CALLED 911 AND TRIPLE A FOR A TOW. THE JEEP WAS TOWED TO MY LOCAL MECHANIC WHO SAID THE ALTERNATOR FAILED AND THAT HE HAD TO UNPLUG IT FROM THE BATTERY SINCE IT WAS STILL PRODUCING EXCESSIVE HEAT HOURS AFTER IT ARRIVED THERE. I THEN CALLED THE FCA CUSTOMER SERVICE AND REFERENCED RECALL T36, SINCE THE EXACT SAME THING HAPPENED AS THE DESCRIPTION PROVIDED (ALTHOUGH I DID NOT HAVE ANY RECALLS ON MY VIN). THEY PUT ME IN TOUCH WITH THE LOCAL JEEP DEALERSHIP TO SET UP AN APPT SO I PAID FOR ANOTHER TOW THERE. THE NEXT DAY I RECEIVE A CALL FROM THE SERVICE DEPT THAT MY ALTERNATOR FAILED, WHICH DRAINED MY BATTERY, WHICH BROKE MY MODULE POWERTRAIN CONTROL COMPUTER TOTALING $2,134 IN REPAIRS. THEY CANNOT CONFIRM NOR DENY THAT MY JEEP IS PART OF RECALL T36, BUT REGARDLESS SINCE MY VIN DOES NOT HAVE ANY RECALLS ON IT, THAT I HAVE TO PAY IN FULL AND THAT IF DOWN THE ROAD THERE IS A RECALL THAT I WILL GET REIMBURSED. I THEN CALL THE FCA CUSTOMER SERVICE BACK AND THEY CHECK THEIR INTERNAL SYSTEM AND CONFIRM THAT I AM NOT PART OF RECALL T36 AND THERE ARE NO OUTSTANDING RECALLS FOR MY JEEP.
Electrical system, Interior lighting, Aug 3, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED BY A DEALER. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Service brakes, Aug 2, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE BRAKE PEDAL WAS APPLIED BUT IT FAILED TO RESPOND. THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (RIVERLAND CHRYSLER DODGE JEEP LOCATED AT 601 BELLE TERRE BLVD, LA PLACE, LA 70068, PHONE NUMBER: 985-658-9600) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS ADVISED ABOUT FAILURE AND OPENED CASE 31872923 BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 121,000. THE VIN WAS NOT AVAILABLE.
Electrical system, Aug 2, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT STATED THAT THE POWER STEERING, POWER LOCKS, BRAKES, AND WINDSHIELD WIPERS FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TOWED TO AUTONATION CHRYSLER JEEP ARAPAHOE (LOCATED AT 9980 E ARAPAHOE RD, ENGLEWOOD, CO 80112 (303) 900-0794), BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Electrical system, Aug 1, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT HAD JUST PARKED THE VEHICLE AT HOME WHEN SHE OBSERVED AN ABNORMAL BURNING ODOR WITHOUT WARNING. THE CONTACT OBSERVED SMOKE COMING FROM THE ENGINE. THE CONTACT OPENED THE HOOD AND OBSERVED THAT THE ALTERNATOR WAS SMOKING AND BLACK. THE DEALER (DUTCH MILLER DODGE, 339 MACCORKLE AVE, SW, SOUTH CHARLESTON, WV, 25303) WAS CONTACTED AT 304-343-7700 AND STATED THAT THERE WAS NO RECALL INFORMATION. THE DEALER ALSO STATED THAT THE CONTACT COULD SCHEDULE AN APPOINTMENT AND REFERRED HER TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT DUE TO HER 180 AMP ALTERNATOR, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE RECALL STATES THAT 180 AMPS WERE INCLUDED. THE MANUFACTURER STATED THAT THEY WOULD ESCALATE THE CASE AND HAVE A CASE MANAGER CALL HER BACK. THE MANUFACTURER DID NOT PROVIDE A CASE NUMBER. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 106,400.
Electrical system, Aug 1, 2017
I STARTED THE JEEP AND WAS HEADED HOME ON THE CITY STREET I HAD ONLY DRIVEN .5 MILES AND IT BEGAN TO MAKE A LOUD WHISTLING SOUND AS I PULLED INTO MY STREET. THEN THE JEEP BEGAN TO SHAKE AND DRIVE VERY ROUGH. I PARKED, TURNED OFF THE CAR AND SMELLED SMOKE WHEN I OPENED THE HOOD THE ALTERNATOR WAS SMOKING, IT SMELLED SO BAD AND TOOK OVER 20 MINUTES TO GET IT TO COOL DOWN AND KEEP IT FROM CATCHING FIRE. I HAVE LOST ALL POWER IN THE JEEP.
Electrical system, Jul 31, 2017
AFTER STARTING THE VEHICLE, A LOUD WHINING NOISE CAME FROM WHAT WAS DETERMINED TO BE THE ALTERNATOR. THE ALTERNATOR PROBABLY SHORT CIRCUITED RESULTING IN THE DESTRUCTION OF THE WIRING SYSTEM TO INCLUDE THE VEHICLE COMPUTER SYSTEM. A BURNING ODOR WAS NOTICED FROM THE WIRING SYSTEM UNDER THE HOOD ( ENGINE COMPARTMENT). THE ENTIRE ELECTRICAL SYSTEM FAILED REQUIRING THE VEHICLE TO BE TOWED TO THE NEAREST JEEP DEALER. THIS EPISODE HAPPENED WHILE THE VEHICLE WAS IN MOTION TRAVELING APPROXIMATELY 1 MILE. THE VEHICLE WAS THEN PARKED WITH THE DISTINCT ODOR OF BURNING. THE VEHICLE IS NOW AT THE JEEP DEALERSHIP AWAITING DIAGNOSIS.
Electrical system, Jul 31, 2017
SMELLED SMOKE USING A/C, BATTERY LIGHT WENT ON, TOOK TO DEALER, 180 AMP ALTERNATOR BURNED OUT, ALSO CAUSED BURN OUT OF BATTERY. CAR JUST DIED, SHUT DOWN, ON ROAD. DEALER REPLACED BATTERY AND ALTERNATOR. MY ALTERNATOR NOT APPARENTLY PART OF ORIGINAL 160 AMP RECALL SO IT WAS NOT COVERED. $980 REPAIR BILL. CAR HAD 62,000 MI., ALWAYS SERVICE AT DEALER. THERE ARE HUNDREDS OF SIMILAR INCIDENTS ON INTERNET, NO RECALL FOR ALL THESE ALTERNATORS? SEEMS TO BE RATHER DANGEROUS WHEN CAR JUST SHUTS DOWN WHILE DRIVING. MY CASE WAS NOT LIFE THREATENING.
Other or unspecified, Jul 31, 2017
LEATHER DASH IS BUBBLING AND BECOMING DISCONNECTED FROM THE UNDERLYING SURFACE. NO DEALER WILL REPLACE IT IN MY AREA AND CALLING CHRYSLER DIRECTLY DIDN'T ACCOMPLISH ANYTHING EITHER. THE VALUE OF THE TRADE IN HAS BEEN SEVERELY IMPACTED AND ISN'T COVERED UNDER THE EXTENDED WARRANTY AS IT IS CONSIDERED NORMAL WEAR AND TEAR. I'M THE 2ND OWNER AND BOUGHT THE VEHICLE WITH 57K MILES. THE PROBLEM STARTED ABOUT A MONTH AFTER I TOOK OWNERSHIP.
Fuel/propulsion system, Jul 24, 2017
CAR STALLED 2 TIMES, TOWED TO JIM CLICK JEEP IN TUCSON R09. MY FUEL PUMP WAS REPLACED FOR $1284 AT ONLY 81,230 MILES. I BELIEVE THE GO AROUND FIX OF A CABLE VS REPLACING THE COMPUTER CAUSED MY FUEL PUMP TO FAIL PREMATURELY, AND I COULD HAVE BEEN HIT WHEN MY CAR STALLED 2 TIMES IN MOTION
Electrical system, Jul 22, 2017, fire
DURING MY DRIVE HOME FROM ANOTHER TOWN WHERE I WORK APPROX 30 MINUTES AWAY MY ALTERNATOR SHORTED OUT AND BLEW OUT THE BATTERY. I WAS EXTRA LUCKY AND DID NOT WRECK BUT THEN WHEN MY HUSBAND GOT THERE TO JUMP THE VEHICLE IT STARTED THE JUMPER CABLES COMPLETELY ON FIRE!!! WE WERE ABLE TO GET THE FIRE OUT AND GET IT TO A PARTS STORE. THE ALTERNATOR IS COMPLETELY BROKEN AND WHO KNOWS WHAT ELSE IT BURNED WHILE THE ALTERNATOR WAS BURNING UP. YOU COULD SMELL BURNING WIRES EVEN HOURS AFTER THE INCIDENT. WHEN I CONTACTED ABOUT THE RECALL ISSUE THEY SAID MY JEEP WAS NOT COVERED UNDER THE ALTERNATOR RECALL TAKING EFFECT AUGUST 24, 2017 YET MY ALTERNATOR DID EXACTLY WHAT THE EFFECTED ALTERNATORS ARE DOING THE ONLY DIFFERENCE WAS I WAS ABLE TO NOT WRECK MY VEHICLE. THEN IT ALMOST CAUSED AN EVEN WORSE ISSUE BY STARTING THINGS ON FIRE AND BURNING UP WHO KNOWS WHAT ELSE IN THE VEHICLE. WHY IS MY VEHICLE NOT INCLUDED IN THIS RECALL!!!??? I WAS DRIVING ON A SMALL HIGHWAY. I INCLUDED A PHOTO OF THE JUMPER CABLES AFTER THEY WERE CAUGHT ON FIRE.
Electrical system, Jul 18, 2017
THE VEHICLE SUDDENLY IN A LEFT TURN LANE AT A INTERSECTION HAD THE ALTERNATOR LIGHT COME ON. THE JEEP THEN SUDDENLY DIED AND OMITTED A ODOR OF SOMETHING BURNING. THE JEEP WOULD NOT BUDGE AT THAT POINT AND WAS COMPLIANTLY STUCK WITH NO POWER. I COULDN'T EVEN PUSH THE VEHICLE OUT OF THE INTERSECTION BECAUSE THE WHEELS LOCK UP, ALONG WITH EVERYTHING ELSE. LUCKILY IT DID NOT CATCH ON FIRE, BUT I SMELLED SMOKE. I HAD PEOPLE YELLING AND HONKING AT ME BECAUSE I WAS IN THEIR WAY, THEY EVEN YELLED AT THE POLICE OFFICER THERE TO HELP. THE VEHICLE WAS TAKEN TO A LICENSED CHYRSLER DEALER...FROM THERE IT WAS DIAGNOSIS WITH A SHORTED OUT ALTERNATOR, WHICH ALSO SHORTED OUT THE COMPUTER AND BATTERY. THE EXTENDED WARRANTY COVERED THE ALTERNATOR AND COMPUTER, BUT THE BATTERY WAS NOT COVERED. THAT IS $247 TO PURCHASE THE BATTERY AND THE $100 EXTENDED INSURANCE DEDUCTIBLE. THERE IS A RECALL P60 ON THIS YEAR JEEP GRAND CHEROKEE AND DODGE DURANGO, BUT THAT IS THE 160 AMP ALTERNATOR, OURS HAS THE 180 AMP. THE PROBLEM I EXPERIENCED WAS EXACTLY WHAT THE RECALL WAS ISSUED FOR. I BELIEVE MY VEHICLE AND OTHERS NEED TO BE RECALLED BEFORE THEY SHORT OUT AND CATCH ON FIRE.
Electrical system, Visibility, Jul 17, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WARNING INDICATOR ILLUMINATED. ALSO, THE VEHICLE FAILED TO START SEVERAL TIMES WITHOUT WARNING AND THE BATTERY HAD TO BE RECHARGED SEVERAL TIMES. WHILE DRIVEN OVER UN-LEVELED LAND, THE VEHICLE STALLED AND VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (BLACKHAWK MOTORS, 1621 S MARQUETTE RD, PRAIRIE DU CHIEN, WI 53821, (608) 326-8400) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR ASSEMBLY FAILED AND FURTHER REPAIRS MAY BE REQUIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM). IN ADDITION, THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: (VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Jul 16, 2017
WHEN I WAS DRIVING ON THE HIGH WAY .MY GRAND CHEROKEE STALLED THEN STOPPED.AFTER A SHORT TIME IT STARTED AGAIN AND I DROVE IT TO THE MOPAR SERVICE CENTRE OF THE DEALER. THE DEALER TOLD ME THAT THE CAR WAS NOT RECALLED FOR DETECTIVE ALTERNATOR. SO THEY WILL REPLACE THE ALTERNATOR AND DRAINED BATTERY AT MY EXPENSE AND ALSO CHARGE FOR THE LABOUR COST. I FIND THIS VERY STRANGE AND UNJUSTIFIED. THE CAR MAYBE WAS NOT RECALLED BUT THE FAULT NOW IS EXACTLY WHAT THE RECALL WAS FOR . SO HOW COME THEY REFUSE TO REPLACE WHAT WAS ORIGINALLY RECALLED. THIS IS AGAINST THE RULES AND REGULATIONS OF NHTSA. PLEASE GUIDE ME.