2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Other or unspecified, Engine, May 28, 2017
MY ALTERNATOR AND THEN MY ECU COMPUTER WERE DAMAGED EXACTLY IN THE SAME WAY THAT WAS DESCRIBED IN THE P60 RECALL. UNFORTUNATELY I REALIZED THAT MY VIN IS NOT LISTED IN THE RECALL. HOW CAN I GET REINBURSED FROM THE DEALER ALL THE EXPENSES THAT I PAID IF MY VIN IS NOT IN THE RECALL ALTHOUGH IT HAS THE SAME DAMAGED THAT IS DESCRIBED IN THE P60 BULLETIN , PLEASE ADVISE MARCELO
Electrical system, Engine, May 24, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE INSTRUMENT CLUSTER LIGHTS FLASHED AND THE ENGINE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Power train, Electrical system, Engine, May 22, 2017, fire
180 AMP ALTERNATOR EXPERIENCED CATASTROPHIC FAILURE CAUSING TOTAL LOSS OF ALL POWER, BATTERY FAILURE, PCM FAILURE AND SMOKING AND BURNING SMELL FROM ENGINE COMPARTMENT. EXPERIENCED LOUD WHINNING FROM ALTERNATOR WHILE DRIVING IMMEDIATELY PRIOR TO FAILURE. ULTIMATE FAILURE OCCURED AS CAR PULLED INTO PARKING SPOT. THIS IS THE SAME ISSUE EXPERIENCED BY 160 AMP ALTERNATOR UNDER RECALL. IT IS EXTREMELY DANGEROUS AND CHRYSLER/JEEP SHOULD BE REQUIRED TO FIX THESE ISSUES.
Electrical system, May 22, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS AND MAKING A SHARP TURN IN EITHER DIRECTION, THE VEHICLE SUDDENLY SHUT OFF AND THE DRIVER HAD TO PUSH THE START BUTTON TO RESTART THE ENGINE. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT NO FAILURE COULD BE FOUND. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.
Electronic stability control (ESC), May 22, 2017
HERE ARE THE ISSUES I HAD WITH MY TRUCK WHICH ALIGN WITH ISSUES NOTED IN RECALLS; TIPM ' ELECTRICAL ISSUES IN MARCH 2015, THE ELECTRICAL COMPONENT TO THE TRUCK KEY MALFUNCTIONED AFTER OWNING THE TRUCK FOR ABOUT 6 MONTHS. THIS MALFUNCTION DID NOT ALLOW ME TO LOCK THE CAR USING THE KEY. I HAD THE KEY BATTERY REPLACED THINKING THAT WOULD FIX THE PROBLEM, BUT THE KEY MALFUNCTIONED AGAIN ONE WEEK LATER. SUN VISOR AND FUEL PUMP RECALL- DECEMBER 12, 2015 I HAD AN APPOINTMENT WITH KEFFER JEEP ON EAST INDEPENDENCE BOULEVARD TO HAVE BOTH RECALLS LOOKED AT. I WAS TOLD THEY WERE BOTH TAKEN CARE OF. ALTERNATOR / ELECTRICAL ISSUES- NOVEMBER 4, 2016 MY WIFE WAS TAKING OUR SON TO SCHOOL WHEN SHE BEGAN GETTING A BURNING SMELL FROM UNDER THE HOOD. AFTER DROPPING OFF MY SON, SHE PULLED OVER AND NOTICED SMOKE COMING FROM UNDER THE HOOD. SHE CUT THE CAR OFF, INITIALLY THINKING IT JUST OVERHEATED. WE LEFT THE CAR IN THE SCHOOL PARKING LOT OVERNIGHT HOPING IT WOULD START UP THE NEXT DAY. I TRIED TO START THE CAR, BUT IT WOULDN'T START AND THE KEY GOT STUCK IN THE IGNITION. AFTER HAVING IT TOWED TO A MECHANIC, WE LEARNED THAT THE ALTERNATOR SUDDENLY FAILED, DRAINING THE BATTERY AND CAUSING THE ENGINE STALL. WHEN I EXPERIENCED THESE ISSUES WITH THE TRUCK ON 11/4, MY MECHANIC TOOK THE TRUCK TO STATE LINE JEEP IN FORT MILL, SC TO GET THE COMPUTER REPROGRAMMED. DURING THAT VISIT, MY MECHANIC WAS TOLD THAT THE VISOR RECALL WAS STILL OPEN WHICH MAKES ME WONDER IF THE FUEL PUMP ISSUE WAS EVER PROPERLY RESOLVED. THERE ARE MULTIPLE ALTERNATOR RECALLS FOR THIS TRUCK, BUT NOT ONE SPECIFIC TO MY VIN NUMBER.
Electrical system, May 16, 2017
ALTERNATOR FAILED WITH NO WARNING LIGHTS. HEAVY SMOKE POURED FROM ENGINE BAY. FAULTY ALTERNATOR CAUSED PCM FAILURE. VEHICLE WAS IN MOTION WITH NO ISSUE. STOPPED FOR GAS. UPON RESTART, VEHICLE HAD HARD START AND THEN BEGAN SMOKING.
Steering, May 15, 2017
POWER STEERING FLUID LEAKING; ACCORDING TO DEALER, POWER STEERING FLUID IS HIGHLY FLAMMABLE AND MAY CAUSE A FIRE FORCING ME TO PAY THE $1,600 FOR A NEW STEERING RACK. 2012 JEEP GRAND CHEROKEE, 26K MILES.
Other or unspecified, May 7, 2017
I WENT TO PUSH THE BRAKE PEDAL AND PEDAL IS STIFF AND WILL NOT PUSH DOWN. JEEP DOESN'T WANT TO STOP. ALMOST CRASHED INTO CAR IN FRONT OF ME. I HAVE HAD NO BRAKE WORK AT ALL.
Fuel/propulsion system, May 2, 2017
SUV WOULD NOT START, TOWED TO A LOCAL MECHANIC, REPLACED AIR METERING VALVE, STILL DID NOT START. WAS INFORMED BY MY MECHANIC THERE IS A RECALL ON THE SENSOR IN THE FUEL TANK BUT I WAS NOT TOLD BY CHRYSLER ANYTHING ABOUT THIS PROBLEM WHEN THE TRUCK WAS IN THE SHOP FOUR OTHER TIMES FOR TWO OTHER RECALLS. TRUCK MUST BE TOWED TO CHRYSLER SO THEY CAN LOOK AT THIS PROBLEM.
Electrical system, Service brakes, Visibility/wiper, May 2, 2017
I TOOK MY CAR FOR THREE RECALLS ONE OF THEM WAS THE BRAKE BOOSTER. THEY CALLED ME THE OTHER DAY TO PICK IT UP. I WENT AND THEY TOLD ME EVERYTHING IS FIXED. THE PROBLEM WASN'T FIXED. I ALMOST CRASHED 4 TIMES AND I HAD TO CALL A TOW TRUCK. I CALLED THE DEALER AND THEY SAID IF I WANT THEM TO LOOK AT THE CAR AND FIND THE PROBLEM THEY WOULD CHARGE ME. I TOLD HIM IT'S THE BRAKE BOOSTER AND SHOWED HIM A VIDEO TO PROVE IT. HE DECLINED TO HELP ME...UPDATED 06/06/17 *BF *AS
Electrical system, May 1, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, ALL THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED AND LOST POWER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE CHECK ENGINE INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
Other or unspecified, May 1, 2017
BACK LATCH MESSED UP WOULD SHUT COSTED ME 400$.
Steering, Apr 25, 2017
FRONT RACK AND PINION STEERING BOOT LEAKING. CAR BOUGHT NEW AND HAS 59,000 MILES. ON LINE REPORTS MANY OTHER VEHICLES WITH SAME PROBLEM. SAFETY ISSUE FOUND ON YEARLY INSPECTION.
Electrical system, Apr 20, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED AND WHITE SMOKE APPEARED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE ALTERNATOR BEING AN 180 AMP. THE CONTACT WAS ALSO INFORMED THAT FCA WOULD NOT EXPAND THE RECALL ON THE VEHICLE UNTIL FORCED BY NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Electrical system, Apr 19, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT SMELLED AN ABNORMAL BURNING ODOR AND NOTICED WHITE SMOKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS IDENTICAL TO NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE MANUFACTURED DATE AND THE AMP OF THE ALTERNATOR. THE APPROXIMATE FAILURE MILEAGE WAS 54,900. UPDATED 06/13/17*LJ CONSUMER STATED INDEPENDENT MECHANIC REMOVED & REPLACED ALTERNATOR W/ NEW FACTORY ALTERNATOR AND STATED THAT AFTER REMOVED THE OLD, HE DID IN FACT SMELL A BURNT SMELL ON THE ALTERNATOR. UPDATED 9/27/18*JB
Fuel/propulsion system, Apr 19, 2017
WHILE JEEP IS IN DRIVE MOTION, THE ENGINE GOES OFF, CAUSING THE POWER STEERING TO BECOME VERY HARD TO HANDLE AND STALLING. PROBLEM HAS ESCALATED. CONTACTED JEEP AND THEY MADE ME AN APPOINTMENT AT MY EXPENSE. THIS IS VERY SCARY WHEN IT HAPPENS AND YOU HAVE NO WARNING. IT HAS HAPPENED ON THE INTERSTATE AS WELL AS COUNTY ROADS.
Fuel/propulsion system, Apr 19, 2017
ON REGULAR OCCASION VEHICLE WILL FAIL TO START, OCCASIONALLY VEHICLE WILL STALL WHILE DRIVING CAUSING LOSE OF POWER STEERING AND BRAKE ASSIST RENDERING VEHICLE HARD TO CONTROL. FUEL PUMP RELAY RECALL HAS BEEN COMPLETED AND WCM HAS BEEN REPLACED.
Electrical system, Structure, Engine, Apr 18, 2017, fire
I HAD THE CAR FOR 3 YEARS AND DIDN'T HAVE ANY ISSUES. LAST SATURDAY EVENING 4/14/17 WE HAD JUST GOTTEN HOME FROM RUNNING TO THE STORE AND BLACK SMOKE STARTED TO COME UP FROM THE FRONT RIGHT SIDE OF THE HOOD. I BACKED THE CAR OUT OF THE GARAGE AND WENT AROUND THE CAR TO SEE WHAT THE ISSUE WAS. SAW SPARKS, GRABBED MY SON FROM THE BACK RAN AND CALLED 911. WITH IN 5 MIN THE FRONT OF THE JEEP WAS ON FIRE. TOOK 30 MIN TO PUT OUT AND THE CAR IS TOTALLED.
Service brakes, Apr 18, 2017
4/13/2015 COMPLETED RECALL TO REPLACE BRAKE BOOSTER. 4/11/2017 AUTO PULLED OUT INFRONT OF ME. I WAS GOING 45 MPH, HIT BRAKES HARD NO ABS LITTLE BRAKING ABILITY. I AVOID COLLISION BY GOING INTO ONCOMING TRAFFIC. I SLOWLY PULLED OFF TO THE SHOULDER AND BRAKE LIGHT THEN CAME ON. TOWED TO DEALER WHO AGAIN REPLACE A FAILED BRAKE BOOSTER.I HAVE DOCUMENT IF NEEDED. BUT I WILL NEED TO FAX THEM
Electrical system, Service brakes, Engine, Apr 11, 2017
THIS VEHICLE WILL STALL WHILE YOU ARE IN DRIVE AND DRIVING. THERE IS NO INDICATION THAT THE CAR HAS STALLED. LIGHTS AND RADIO ARE ONE. WHEN YOU GO TO BREAK, THE CAR WILL NOT STOP. THE FOLLOWING DO NOT WORK, BREAKS, EMERGENCY BREAK, POWER STEERING AND THROWING THE CAR IN PARK. YOU HAVE TO COAST UNTIL YOU STOP AND HOPE YOU DO NOT HIT ANYTHING. ONCE YOU STOP, THE CAR WILL RESTART. THIS IS A KNOW ISSUES WITH THIS VEHICLE. IT HAS BEEN IN OVER 3 TIMES TO GET FIX. IT DOES HAVE A RECALL BUT THAT HAS NOT FIXED THE PROBLEM. IT IS CURRENTLY A DEADLY WEAPON.
Electrical system, Apr 10, 2017, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE MADE AN UNUSUAL NOISE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT NOTICED SMOKE COMING FROM THE ALTERNATOR. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED. THE CONTACT WAS INFORMED OF A RECALL; HOWEVER, THE DEALER STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS A RECALL. THE FAILURE WAS NOT REPAIRED. THE RECALL DETAILS WERE UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.
Other or unspecified, Apr 4, 2017
THE CHROME TAPE IN THE CUPHOLDERS COMES UP AND CUTS LIKE A RAZOR.
Other or unspecified, Mar 20, 2017
VEHICLE STALLED TWICE WHILE DRIVING. ONCE WHILE TURNING LEFT ON A CITY STREET AND ONCE WHILE BREAKING HARD TO STOP AT A STOP LIGHT. DEALERSHIP CANNOT FIND A CAUSE AND CANNOT DUPLICATE THE PROBLEM WHILE IN THEIR POSSESSION. JEEP CUSTOMER SERVICE SAYS IT IS A KNOWN ISSUE WITH NO KNOWN CAUSE. ALL RECALLS ARE UP TO DATE.
Electrical system, Mar 19, 2017
WHILE DRIVING TO WORK ONE DAY, I NOTICED A HUMMING NOISE COMING FROM THE FRONT OF THE VEHICLE, SHORTLY BEFORE ARRIVING AT WORK THE BATTERY LIGHT CAME ON SO I DROPPED OFF THE CAR AT A LOCAL MECHANIC TO HAVE IT LOOKED AT. THEY CALLED ME BACK TO SAY THE ALTERNATOR HAD WENT OUT AND WOULD NEED REPLACED. AFTER REPLACING THE ALTERNATOR, MY JEEP WASN'T STARTING, SO THEY HAD TO REPLACE THE BATTERY AND EXPLAINED THE ALTERNATOR HAD FRIED AND TOOK THE BATTERY OUT WITH IT. ONCE THE BATTERY WAS REPLACED, THE JEEP STILL WOULDN'T START AND COULDN'T LOCATE THE KEYS (ALTHOUGH IT WAS PHYSICALLY IN THE IGNITION), THEY SAID MY JEEP WOULD NEED TO BE TOWED TO A JEEP DEALERSHIP TO GET THE POWERTRAIN CONTROL MODULE REPLACED BECAUSE THEY COULDN'T PROGRAM THE REPLACEMENT MODULE. AFTER GETTING IT TOWED AND HAVING THE POWERTRAIN CONTROL MODULE REPLACED IT IS RUNNING FINE AGAIN. IN SUMMARY, THE ALTERNATOR WENT OUT AND SHORTED BOTH THE BATTERY AND THE POWERTRAIN CONTROL MODULE IN THE PROCESS. IN TOTAL NEARLY $1600 WORTH OF PARTS AND LABOR. A RECALL EXISTS FOR SEVERAL OTHER JEEP MODELS DUE TO THIS SAME ISSUE, HOWEVER MY VEHICLE'S VIN ISN'T LISTED IN THE RECALL.
Electrical system, Mar 17, 2017, fire
MY VEHICLE SHUT DOWN WHILE I WAS DRIVING MAKING A LEFT-HAND TURN ABOUT 5 MPH AND STARTED SMOKING UNDER THE HOOD AS I INVESTIGATED THE ALTERNATOR WAS SMOKING AND THE VEHICLE WOULD NOT START AND HAS NO POWER I HAD TO HAVE IT TOWED TO THE DEALER MASSEY YARDLEY SERVICE PLANTATION FL. - (RECALL RELATED INCIDENT) TS