2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Other or unspecified, Aug 19, 2016
FOR THE LAST 30,000 MILES THE CAR STALLS WHILE DRIVING; MOSTLY WHEN SLOWING DOWN TO MAKE A RIGHT TURN. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES AND THEY CAN'T FIND ANYTHING WRONG. THE CAR IS NOW DOING IT MORE OFTEN AND I AM CONCERNED THAT I CAN GET IN A CAR ACCIDENT. THIS WEEK STOPPED ON MONDAY AUGUST 15TH AND THURSDAY, AUGUST 18TH BOTH TIMES DURING A RIGHT TURN; THE FIRST IN THE AFTERNOON TURNING ON CITY STREET AND TODAY TURNING FROM THE HIGHWAY, FROM A SPEED OF 55MPH TO 25MPH. THE CAR HAS 58,000 MILES AND I DON'T FEEL SAFE DRIVING IT. EVERY TIME I SLOW DOWN FOR A TURN, I AM CONCERNED THAT THE CAR MAY STOP. THE DEALER HAS HAD THE CAR FOR OVER A WEEK TWICE AND THEY CAN'T FIND THE PROBLEM. WHAT SHOULD I DO NEXT?
Electrical system, Interior lighting, Aug 18, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V279000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Interior lighting, Aug 17, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Aug 16, 2016
TWO ISSUES SUDDEN ENGINE STALL START BUTTON FAILS TO START JEEP
Electrical system, Aug 16, 2016
CAR LOST COMPLETE POWER IN PARKING LOT. ALTERNATOR FAILED AND SHORTED AND DRAINED THE BATTERY. ALTERNATOR WAS STILL HOT AFTER SEVERAL HOURS AND A BURNT ODOR COULD BE DETECTED. LUCKILY IT DID NOT CATCH FIRE AS OTHERS HAVE WHEN THIS FAILURE OCCURRED. WHEN THE ALTERNATOR FAILED IT SHORTED THE BATTERY AND ALSO THE PCM. JEEP HAS A CURRENT RECALL OUT ON THE 160 AMP ALTERNATOR FOR THIS EXACT PROBLEM, BUT SINCE THIS IS THE 180 AMP THEY ARE WASHING THEIR HANDS OF THE SITUATION. PCM'S ARE ON A HUGE BACK ORDER AND TOOK SEVERAL DAYS AND A MULTIPLE PHONE CALLS TO FIND SOMEONE WILLING TO SELL ME ONE. AFTER THE FIRST ROUND OF REPAIRS BEFORE THE PCM WAS REPLACED THE CAR DIED WHILE BEING DRIVEN BY THE MECHANIC. HAVING A CAR THAT COULD RANDOMLY DIE WHILE BEING DRIVEN NEEDS TO BE TAKEN MORE SERIOUSLY BY JEEP/CHRYSLER.
Electrical system, Aug 15, 2016, fire
THE ALTERNATOR SUDDENLY FAILED ON MY 2012 JEEP GRAND CHEROKEE OVERLAND, JUST AS DESCRIBED IN RECALL NOTICE P60 / NHTSA 14V-634. BUT FCA CLAIMS THAT MY VIN IS NOT INCLUDED UNDER THE RECALL. I HAD BEEN DRIVING FOR TWO HOURS AT SPEEDS OF 45-65 MPH WHEN THE BATTERY ICON CAME ON IN THE DASH. THE PASSENGER LOOKED UP WHAT THIS MEANT AND IT SAID TO STOP DRIVING IMMEDIATELY, WITHIN A COUPLE OF MINUTES WE PULLED INTO A SERVICE STATION AND THERE WAS ALREADY SMOKE COMING OUT FROM UNDERNEAT THE HOOD. LIFTED THE HOOD AND IT WAS ORIGINATING FROM THE ALTERNATOR AND IT WAS SPARKING. COULDN'T TELL IF IT WAS ALREADY BURNING OR JUST SMOKING. CONTACTED JEEP AND THEY SAID TO HAVE IT TOWED TO THE NEAREST DEALER FOR EVALUATION. AS OF TODAY THEIR ADVICE IS TO SAVE PAPERWORK "IN CASE" THE RECALL IS EXPANDED.
Electrical system, Interior lighting, Aug 15, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART FOR THE RECALL WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/18/16*LJ UPDATED 10/19/16.*JB
Service brakes, Aug 11, 2016
ON 8-4-16 I WAS OPERATING MY 2012 JEEP GRAND CHEROKEE IN A PARING LOT DROPPING OFF SOME PEOPLE. AFTER PUTTING THE VEHICLE BACK INTO DRIVE AND MOVING FORWARD, I WAS UNABLE TO STOP THE VEHICLE. WHEN I STEPPED ON THE BRAKE PETAL, I COULD HEAR A SOUND OF "AIR" WHICH SEEMED TO BE ESCAPING FROM SOMEWHERE. FORTUNATELY THE PARKING LOT WAS EMPTY AND I COASTED TO A STOP. I HAD ZERO BRAKE FUNCTION! THERE WAS ABSOLUTELY NO WARNING THAT THIS ISSUE WAS ABOUT TO OCCUR, AND NO TYPE OF "SERVICE ENGINE OR BRAKE" LIGHT WENT ON. MY FAMILY AND I ARE VERY FORTUNATE THAT WE WERE NOT ON THE HIGHWAY AT HIGH SPEEDS WHEN THIS BRAKE SYSTEM FAILED FOR NO APPARENT REASON. NOTE THAT A YEAR OR SO AGO I HAD THIS VEHICLE SERVICED AT MY LOCAL JEEP DEALER FOR A GOVERNMENT RECALL ON THE BRAKE SYSTEM. IT IS MY UNDERSTANDING THAT IT WAS A HYDRAULIC BOOSTER UNDER NHTSA # 14V154000. I HAD MY VEHICLE TOWED INTO A DIFFERENT JEEP DEALER FOR THIS ISSUE. THEY REPAIRED IT UNDER THE "BOOSTER" RECALL. MY INVOICE MENTIONS THAT THEY TESTED AND REPLACED THE BRAKE BOOSTER DUE TO CORROSION. I AM EXTREMELY CONCERNED FOR THE SAFETY OF ANYONE DRIVING A 2012 JEEP GRAND CHEROKEE! THE PROBLEM WAS ALLEGEDLY FIXED ONCE, BUT HAD TO BE FIXED A SECOND TIME. THIS IS AN EXTREMELY DANGEROUS SITUATION THAT MUST BE CORRECTED IMMEDIATELY ON ALL LIKE VEHICLES.
Electrical system, Aug 11, 2016, fire
I WAS WALKING OUT TO MY CAR AFTER LEAVING A STORE. THE CAR HAD BEEN PARKED IN THE PARKING LOT FOR NO MORE THAN 20MIN. I GOT TO MY CAR AND BEFORE I STARTED THE VEHICLE I NOTICED SMOKE COMING FROM UNDER THE HOOD. I OPENED THE HOOD AND FOUND THAT THERE WAS SMOKE COMING FROM THE ALTERNATOR AS WELL AS THE DISTINCT SMELL ASSOCIATED WITH AN ELECTRICAL FIRE. I RUSHED BACK INTO THE STORE ASKING IF THEY HAD A HOSE OR A BUCKET. THEY HAD A PARTIALLY FILLED WATER JUG THAT THEY LET ME USE. I WENT BACK OUT TO THE CAR AND NOTICED THAT THE SMOKE WAS BEGINNING TO INTENSIFY. I ALSO NOTICED THAT SPARKS WERE BEGINNING TO FLY OUT OF THE AREA. I DOUSED THE AREA IN WATER TO QUELL ANY FIRE THAT MAY HAVE BEEN PRESENT (AT THIS POINT THERE WERE NO VISIBLE FLAMES BUT PLENTY OF SMOKE). I THEN QUICKLY ACCESSED THE BATTERY LOCATED IN THE VEHICLE UNDER THE FRONT PASSENGER SEAT AND, USING A MULTI-TOOL, WAS ABLE TO DISCONNECT THE BATTERY. THE SMOKE HAD ONCE AGAIN INTENSIFIED AND I USED THE REMAINING WATER LEFT IN THE JUG. HOWEVER, THE SMOKE CONTINUED. I QUICKLY WENT BACK INTO THE STORE AND FILLED THE WATER JUG WITH MORE WATER (I NEEDED TO BE QUICK SO I ONLY PARTIALLY FILLED THE JUG, ABOUT 1/8 OF TOTAL CAPACITY). WHEN I GOT BACK TO MY CAR THE SMOKE WAS STILL INCREASING BUT AT A LESSER RATE FROM WHEN THE BATTERY WAS CONNECTED. I DOUSED THE ALTERNATOR AND AREA AROUND IT WITH ALL OF THE WATER IN THE JUG. AT THIS POINT THE SMOKE HAD STOPPED BUT THE AREA WAS STILL VERY HOT. I REFILLED THE JUG AND DOUSED THE AREA AGAIN. AFTER THE LAST WATER JUG, THE AREA WAS WARM BUT YOU COULD TOUCH IT. AT THIS POINT I CALLED AAA TO SEND A TOW TRUCK. I CONTINUED TO MONITOR THE VEHICLE UNTIL THE TOW TRUCK ARRIVED. THE SMOKE WAS GONE AND THE AREA HAD CONTINUED TO COOL. PRIOR TO THE FIRE, THERE WERE NO WARNING LIGHTS NOR ANY INDICATION WHATSOEVER THAT THERE WAS A PROBLEM WITH THE CAR.
Electrical system, Interior lighting, Aug 11, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) 15V115000 (ELECTRICAL SYSTEM). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Interior lighting, Aug 8, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Power train, Aug 5, 2016, crash
TO WHOM IT MAY CONCERN: I WOULD LIKE TO FORMALLY REPORT WHAT I CONSIDER A CRITICAL FLAW WITH MY 2012 9JEEP GRAND CHEROKEE EQUIPPED WITH THE PENTASTAR V6 ENGINE. I HAVE HAD MULTIPLE INSTANCES OF UNINTENDED ACCELERATION BY THE ENGINE IN THE PAST 45 DAYS. THE MOST RECENT EVENT RESULTED IN MY DAMAGING VEHICLE'S WHEEL AS WELL AS NEARLY HITTING A PARKED VEHICLE. I HAVE 85533 MILES ON MY CAR AND THIS FLAW HAS ONLY MANIFESTED ITSELF IN THE PAST 3 DAYS (85533MILES). I HAVE CONTACTED MY LOCAL DEALER CONCERNING THIS ISSUE, BUT HAVE BEEN TOLD THAT IN ORDER TO LOOK INTO THIS OBVIOUS SAFETY DEFECT, I AM REQUIRED TO PAY FOR THEIR DIAGNOSTIC TIME. I FEEL THAT THE MANUFACTURER OF A PRODUCT THAT HAS SUCH A BLATANT SAFETY RISK SHOULD BE APPRECIATIVE OF BEING INFORMED OF SUCH A DEFECT, AND CERTAINLY TAKE RESPONSIBILITY FOR IT. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Interior lighting, Aug 5, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Interior lighting, Aug 5, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Interior lighting, Aug 4, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Interior lighting, Aug 4, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 15V879000 (ELECTRICAL SYSTEM , INTERIOR LIGHTING) HOWEVER, THE PARTS NEEDED TO PERFORM THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Aug 3, 2016
THERE IS A LEAK AT THE TRANSMISSION COOLER. LOOKING ON LINE, THIS APPEARS TO BE A COMMON PROBLEM. I NOTICES THE PROBLEM WHEN I TRIED TO ACCELERATE UP A HILL AND THE TRANSMISSION WOULD NOT SHIFT TO THE PROPER GEAR, AND THE CAR SLOWED AND I PULLED OFF TO THE SIDE OF THE ROAD TO NOT BLOCK TRAFFIC. THIS WAS DANGEROUS AND I WAS NOT HAPPY. I TURNED THE CAR OFF AND ON, AND IT SEEMED TO WORK FINE. THE DEALER SERVICE DEPARTMENT LOCATED THE PROBLEM TO BE THE TRANSMISSION OIL COOLER LEAK CAUSING LOW TRANSMISSION FLUID/OIL AND MAKING THE CAR NOT SHIFT PROPERLY. I WAS DRIVING/ACCELERATING UP HILL AT THE TIME. THE JEEP DEALER AT FOLSOM CALIFORNIA HAS THE CAR NOW.
Air bags, Other or unspecified, Aug 3, 2016
LEATHER ON DASH STARTED WRINKLING/BUBBLING THEN JUST PEELED BACK (LEATHER DASH HAS DELAMINATED). I AM BEING TOLD THE WRINKLES IN THE LEATHER DASH COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT. DEALERSHIP RICK HENDRICK OF CHARLESTON AND HOOVER OF SUMMERVILLE ONLY CONCERNED WITH PROPER DEPLOYMENT OF PASSENGER AIRBAG. LEATHER DASH COMING LOOSE WITH SIGNIFICANT WRINKLES AND DISTORTION. WILL AFFECT PASSENGER AIRBAG DEPLOYMENT PER DESIGN INTENT DUE TO DEVIATION IN TEAR SEAM GEOMETRY. RESEARCH STATES THE DASH PROBLEM IS A RESULT OF A SUPPLIER NOT PERFORMING THE CORRECT APPLICATION OF ADHESIVE AND CURE PROCEDURES.
Electrical system, Engine, Jul 29, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE ENGINE FAILED WITHOUT WARNING AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Electrical system, Service brakes, Fuel/propulsion system, Jul 29, 2016
I CURRENTLY HAVE THE 2012 JEEP GRAND CHEROKEE AND OVER THE YEARS, MY VEHICLE HAS HAD A TOTAL OF (7) RECALLS. RECALLS: BRAKES, ELECTRICAL, ETC. THE MOST RECENT RECALL STATED THAT THE VEHICLE COULD STALL WITH THE RISK OF A CRASH! UPON RECEIVING MY NOTIFICATION LETTER, I MADE AN APPOINTMENT WITH THE ANTICIPATION THAT THE REPAIRS WOULD ONLY TAKE 1 ' 2 BUSINESS DAYS. UNFORTUNATELY, THE REPAIR TIME WAS APPROXIMATELY 1 WEEK THROUGH THE WEEKEND. I WOULD LIKE TO EXPRESS MY UN-SATISFACTION WITH THE SERVICE AT THE CHRYSLER GROUP LLC (CHRYSLER) AND AT THIS TIME WOULD LIKE TO ESCALATE MY CONCERN AS A COMPLAINT. I WOULD LIKE SOMEONE FROM THE CORPORATE OFFICE SUCH A MANAGER AND/OR DIRECTOR TO CONTACT ME AND EXPLAIN WHY MY ISSUE CAN'T BE RESOLVED. I WOULD ALSO LIKE TO REGISTER MY COMPLAINT WITH BBB. I HAVE ATTEMPTED TO CONTACT CHRYSLER GROUP LLC (CHRYSLER) ON MANY OCCASIONS TO RESOLVE MY ISSUE. I HAVE PURCHASED AND LEASED SEVERAL VEHICLES FROM CHRYSLER OVER THE YEARS, AND NOW I AM VERY DISAPPOINTED WITH THE RESPONSE I RECEIVED TO SETTLE MY CLAIM FOR RENTAL CAR REIMBURSEMENT.
Other or unspecified, Jul 28, 2016
MY LEATHER ON DASH STARTED BUBBLING THEN IT JUST PEELED BACK (LEATHER DASH HAS DELAMINATED). I AM BEING TOLD THE WRINKLES IN THE LEATHER DASH COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT.
Electrical system, Jul 26, 2016
MY JEEP HAS BEEN ON RECALL FOR OVER 7 MONTHS TO FIX THE SUN VISOR ELECTRICAL PROBLEM. I AM TOLD THEY ARE WORKING ON A PERMANENT FIX SINCE THE OTHER TWO FIXES DOES NOT WORK. THIS IS A HUGE FIRE/SAFETY ISSUE AND IT SEEMS JEEP TAKES FOREVER TO IMMEDIATELY REPAIR ANY RECALL ITEM. HERE IS A CUT A PASTE: NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 15V-879 RECALL DATE: FEBRUARY 11, 2016 MANUFACTURER RECALL NUMBER: R71 SUMMARY: THE SUN VISORS ON YOUR VEHICLE MAY EXPERIENCE A HIGH RESISTANCE SHORT AT THE SUN VISOR VANITY LAMP WIRING AFTER A SERVICE REPAIR TO THE SUN VISOR, HEADLINER OR WHILE GAINING ACCESS ABOVE THE HEADLINER. SAFETY RISK: THIS MAY RESULT IN AN INOPERATIVE VANITY LAMP AND/OR AN ELECTRICAL FIRE. REMEDY: A PERMANENT REMEDY FOR THIS CONDITION IS CURRENTLY UNDER DEVELOPMENT. FCA IS MAKING EVERY EFFORT TO FINALIZE A REMEDY AND OBTAIN PARTS AS QUICKLY AS POSSIBLE.
Fuel/propulsion system, Jul 25, 2016
VEHICLE HAS INTERMITTENT NO START CONDITION. TIPM HAS BEEN REPLACED AND EXTERNAL RELAY HAS BEEN INSTALLED PER R009 RECALL BUT CONTINUES TO HAVE A FAIL TO START CONDITION. ENGINE CRANKS AS NORMAL BUT ENGINE DOESN'T START. WILL RUN AFTER MULTIPLE TRIES. COST OF REPAIR WAS $900 BUT MOSTLY PAID BY EXTENDED WARRANTY. 38,000 MILES.
Electrical system, Engine, Jul 25, 2016, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT ALL ELECTRICAL FUNCTIONS FAILED. IN ADDITION, A BURNING ODOR WAS PRESENT. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY HAD FAILED AND THE ENGINE CONTROL UNIT WAS DAMAGED BECAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V634000( ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,400.
Visibility/wiper, Jul 25, 2016
LAST FEW DAYS WERE EXTREMELY HOT IN THE NORTH EAST.MY CAR WAS PARKED IN AN OPEN PARKING LOT OVER THE WEEKEND AND THE FRONT WINDSHIELD DEVELOPED A CRACK DUE TO EXTREME HOT WEATHER. THE DEALER AND MANUFACTURER (FIAT/CHRYSLER) TOLD ME THE STANDARD WARRANTY EXPIRES AFTER A YEAR. I AM IN THE PROCESS OF GETTING IT REPLACED THRU MY INSURANCE COMPANY. I SUSPECT THIS TO BE A MANUFACTURING DEFECT OF THE TEMPERED GLASS.