2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Oct 2, 2016
YET ANOTHER DEFECTIVE ALTERNATOR. WAS DRIVING ON CITY ROAD AND COULD SMELL SOMETHING BURNING IN ENGINE. PULLED OVER AND THOUGHT MY CAR WAS ON FIRE FROM THE AMOUNT OF SMOKE COMING FROM THE ENGINE. ALTERNATOR LOCKED UP. COULDN'T START VEHICLE AFTER I STOPPED.
Electrical system, Oct 1, 2016
SUN VISOR RECALL, HAVE TURNED IN 2 RECALLS ALLREADY TO THE TOMAH WI DEALER, BUT NO CALL TO COME IN AND GET IT FIXED.
Engine and engine cooling, Sep 29, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Steering, Sep 28, 2016
I AM LOSING POWER STEERING FLUID ON MY 2012 JEEP GRAND CHEROKEE - THERE IS A LEAK SOMEWHERE IN THE STEERING. I HAVE ONLY 40,K MILES ON THIS VEHICLE. THERE HAVE BEEN MANY COMPLAINTS ON THIS AND IS OBVIOUSLY A DEFECT IN THE STEERING SYSTEM - CHRYSLER SHOULD RECALL AND REPAIR THIS PROBLEM.
Electrical system, Sep 26, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Electrical system, Sep 24, 2016
IT'S BEEN SEVERAL MONTHS SINCE I'VE REQUESTED MY LOCAL JEEP DEALER TO INSTALL THE VISOR RECALL UPGRADE . HE HAS THE REPLACEMENT PARTS BUT KEEPS OUTING ME OFF SAYING HE NEEDS A SPECIAL TOOL OR PART TO COMPLETE THIS SERVICE ! SOUNDS LIKE VS TO ME. THIS IS ABOUT SAFETY ! WHAT IS GOING ON ?
Electrical system, Sep 19, 2016
ANOTHER 2012 JEEP GC OWNER WITH THE 180AMP ALTERNATOR FAILING HERE. IT FAILED JUST LIKE MANY OTHER 160AMP AND MANY MANY 180AMP JEEP GC'S. IF THE 160AMP WAS RECALLED FOR SAFETY ISSUES THEN WHY IS THE 180AMP NOT BEING RECALLED. IS THERE A DEATH INDICATOR THAT WARRANTS A RECALL? CHRYSLER/JEEP NEED TO DO THE RIGHT THING AND RECALL THE 180AMP ELECTRICAL ISSUES AS WELL. MY JEEP FAILED ON I95 OUTSIDE OF DC AND I HAD TO PUSH IT OFF THE HIGHWAY DURING RUSH HOUR TRAFFIC. THIS IS A SAFETY HAZARD AND NEEDS TO BE DEALT WITH PLEASE!
Other or unspecified, Sep 16, 2016
CAR WAS MAKING HUMMING SOUND DURING A 3 MILE DRIVE TO WORK. LEAVING WORK THAT SAME EVENING, CAR HUMMED FOR A FEW MINUTES AND THE RED BATTERY LIGHT CAME ON. DROVE HOME THE 3 MILES AND MY HUSBAND COULD NOT GET ANY "CODES" TO COME UP ON THE READING DEVICE HE PLUGGED INTO THE CAR. NEXT MORNING DROVE 2 MILES AND THE LIGHT LIGHT CAME ON AGAIN, NO CODES AGAIN. TWO HOURS LATER DROVE 3 MILES TO HAIR SALON, LIGHT CAME ON AND WHEN I PARKED AND TURNED OFF MY CAR, STEAM/SMOKE STARTED COMING OUT THE FRONT OF THE HOOD. LUCKILY A PEP BOYS WAS IN SAME SHOPPING CENTER THEY CAME TO ASSIST ME. THEY TRIED TO START MY CAR TO DRIVE IT A FEW DOORS DOWN TO THEIR SHOP, CAR WAS COMPLETELY DEAD AND WOULD NOT TAKE A BATTERY CHARGE AFTER TRYING OVER AND OVER AGAIN FOR A FEW HOURS. FINALLY HAD A TOW TRUCK PICK IT UP TO MOVE A FEW DOORS DOWN TO PEP BOYS. THEY REPLACED ALTERNATOR AND BATTERY AND NOW THE LIGHT HAS COME BACK ON AGAIN, THE DAY AFTER PICKING IT BACK UP. FURTHER TESTS ARE NOT BEING DONE, BUT REPLACED THE ALTERNATOR AND BATTERY AT A COST OF $938.
Electrical system, Sep 15, 2016
WHILE DRIVING, BATTERY LIGHT CAME ON, MADE IT TO A SAFE PLACE. TURNED OFF CAR NOTICED SMOKE COMING FROM UNDER HOOD. WHEN I OPENED HOOD I COULD SEE SMOKE AND SMELL ELECTRICAL BURN AT THE ALTERNATOR. AFTER TIME PASSED, I TRIED TO CRANK CAR, MADE A TERRIBLE NOISE AND ALTERNATOR SMOKED AGAIN. HAD TOWED TO LOCAL DEALER. APPARENTLY A RECALL WAS SENT OUT ON THIS, WHEN CAR WAS IN FOR SERVICE REPAIR WAS NOT DONE? WAITING TO HEAR FROM DEALER.
Electrical system, Sep 14, 2016
BATTERY LIGHT CAME ON WHILE DRIVING, STARTED LOSING POWER, VEHICLE STARTED WHINING. TURNED VEHICLE OFF WHEN I REACHED SAFE PLACE. MECHANIC RESTARTED VEHICLE AND AN AWFUL GRINDING AND SCREECHING CAME FROM UNDER HOOD AND SMOKE CAME POURING OUT FOR ABOUT 15 MINUTES. ALTERNATOR BURNT UP, BLEW OUT BATTERY, AND STILL WAITING TO FIGURE OUT WHAT THE LAST ISSUE IS PREVENTING IT FROM BEING COMPLETELY FIXED. JEEP SENT INVESTIGATOR OUT TO VIEW ISSUES, AND THEN SENT ME A LETTER SAYING SORRY THIS HAPPENED BUT NOT OUR PROBLEM. BEEN WITHOUT VEHICLE NOW FOR OVER 3 WEEKS.
Electrical system, Sep 14, 2016
ALTERNATOR SUDDENLY FAILED WHILE I WAS DRIVING DOWN BUSY INTERSTATE. LUCKILY I WAS ABLE TO GET TO SIDE OF ROAD WITHOUT INCIDENT. I SEE THERE IS A RECALL ON LIKE YEAR/MODELS FOR THIS VERY THING, HOWEVER MY VIN IS NOT INCLUDED IN THIS RECALL, SO I AM HAVING TO PAY OUT OF POCKET FOR TOW, ALTERNATOR AND LABOR....AND POSSIBLE NEW BATTERY AND OTHER ELECTRICAL THINGS, BECAUSE ALTERNATOR GOT HOT AND BURNED CAUSING COMPLETE ELECTRICAL SHUTDOWN OF VEHICLE, SO WE ARE STILL UNAWARE OF COMPLETE DAMAGE DONE.
Electrical system, Sep 13, 2016
IN 3/16 THE VEHICLE EXPERIENCED AN ALTERNATOR FAILURE WHICH WAS REPAIRED AT A COST OF OVER $1,000. TODAY, 9/13/16, THE SAME FAILURE HAS TAKEN PLACE. I DECIDED TO GOOGLE THE ISSUE AND FOUND THAT RECALL 14V63400 (P60 FOR CHRYSLER) IS AN EXACT MATCH FOR THE VEHICLE DESCRIPTION AND THE PROBLEM. I CONTACTED CHRYSLER WAS TOLD THAT IT DOES NOT APPLY TO MY VIN!! VERY DISAPPOINTING AND UNCONSCIONABLE!
Air bags, Sep 10, 2016
AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY. IT WAS ON WHEN I WAS AT THE DEALER SO THE SERVICE CONSULTANT COULD CHECK THE CODES. HE SUGGESTED THERE IS SOMETHING WRONG INSIDE THE FRONT PASSENGER DOOR. I HAVE SCHEDULED AN APPOINTMENT TO HAVE HIM TAKE THE DOOR APART AND INVESTIGATE FURTHER.
Electrical system, Sep 9, 2016, fire
MY 180 AMP ALTERNATOR BURNT OUT AND IN THE PROCESS BURNED THE COMPUTER AND OTHER PARTS BECAUSE OF THE WAY IT FRIED. WHEN I HEARD OTHERS HAD THE SAME ISSUE I WAS SHOCKED TO HEAR IT WAS NOT A RECALL YET. THEN EVEN MORE SHOCKED TO HEAR THERE IS A RECALL BUT ONLY FOR THE 160 AMP ALTERNATOR AND DOES NOT COVER THE 180 AMP MODEL. REALLY???? JEEP SHOULD TAKE MORE RESPONSIBILITY FOR THE ISSUE AND REPLACE ALL OF THE ALTERNATORS. THIS COULD HAVE BEEN A DANGEROUS ISSUE IF IT FRIED WHEN I WAS DRIVING ON THE FREEWAY AND LOST POWER THE WAY I DID. MY CAR JUST COMPLETELY DIED WITH ALL OF THE POWER GOING OUT AND MY FAMILY COULD HAVE BEEN HURT. JEEP CHRYSLER ' YOU SHOULD RECALL ALSO RECALL THE 180 AMP ALTERNATORS AND REPLACE THEM PROACTIVELY BEFORE SOMEONE IS SERIOUSLY INJURED OR WORSE!
Electrical system, Sep 8, 2016
ALTERNATOR BURNS OUT AND FAILS SUDDENLY WHILE DRIVING. THERE ARE KNOWN PROBLEMS WITH SIMILAR PARTS ON JEEP VEHICLES. THE MANUFACTURER IS AWARE. I SUBMITTED A CLAIM TO FIAT JEEP AND THEY REFUSED TO REIMBURSE ME, FOR NOW.
Service brakes, Sep 8, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKES FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Electrical system, Interior lighting, Sep 6, 2016, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. UPON STARTING THE VEHICLE AND DRIVING FOR APPROXIMATELY FOUR MINUTES, THE CONTACT NOTICED SMOKE AND FLAMES COMING FROM THE CENTER CONSOLE WHERE THE SUN ROOF CONTROLS WERE LOCATED. THE VEHICLE WAS DRIVEN TO THE LOCAL FIRE DEPARTMENT WHERE THE FIRE WAS EXTINGUISHED. A FIRE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO THE DEALER WHERE IT WAS AWAITING REPAIRS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING), BUT THE REMEDY WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. ..UPDATED 10/28/16 *BF UPDATED 10/31/16.*JB
Electrical system, Aug 24, 2016
2012 JEEP GRAND CHEROKEE BATTERY LIGHT CAME ON WHILE DRIVING. I IMMEDIATELY PULLED INTO AN ADVANCE AUTO PARTS THINKING IT WAS JUST A BATTERY ISSUE. THEY TURNED THE CAR OFF, HOOKED UP THE COMPUTER AND RESTARTED THE CAR. WHEN CAR WAS RESTARTED, IT MADE HORRIBLE SCREECHING NOISES UNDER THE HOOD. THEY SHUT THE CAR OFF, GOT THE COMPUTER READING, AND THEN SMOKE CAME POURING OUT FROM UNDER THE HOOD.. LOST ALL POWER EXCEPT WINDSHIELD WIPERS AUTOMATICALLY CAME ON. IT SMOKED FOR ABOUT 15 MINUTES. HAD CAR TOWED TO MY MECHANIC. THE ALTERNATOR SPIKED SUCH HIGH VOLTAGE THAT IT BURNT UP THE ALTERNATOR, BURNED THE METAL ID TAG ON THE ALTERNATOR BEYOND RECOGNITION AND BURNED UP MY BATTERY SO BAD THAT THE BATTERY WARPED. CHRYSLER INFORMED ME THAT MY ALTERNATOR WAS A 180 AMP, BUT WE CAN'T READ THE BURNT UP TAG ON THE ALTERNATOR SO I'M NOT EXACTY SURE WHAT AMP IT IS. I WAS TOLD MY 3 DIFFERENT MECHANICS THAT WE ARE LUCKY MY CAR DIDN'T CATCH ON FIRE.
Service brakes, Aug 24, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. SHORTLY AFTER THE VEHICLE RECEIVED A BRAKE BOOSTER REPAIR, THE CONTACT EXPERIENCED BRAKE FAILURE. WHILE PULLING INTO THE DRIVEWAY AND ATTEMPTING TO APPLY THE BRAKES, THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO TURN OFF THE VEHICLE TO PREVENT THE VEHICLE FROM MOVING ANY FURTHER. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Electrical system, Visibility/wiper, Aug 23, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT PROVIDED. UPDATED 10/04/16*LJ
Electrical system, Aug 23, 2016
THE ALTERNATOR ON MY 2012 JEEP GRAND CHEROKEE SUDDENLY FAILED WITHOUT ANY WARNING CAUSING THE VEHICLE TO STALL WHILE DRIVING, BURNING ODOR ENTERED THE INTERIOR OF VEHICLE, ALTERNATOR WAS SMOKING. ON 8/13/16 I WAS DRIVING THE VEHICLE THERE WAS A SUDDEN BURNING ODOR THAT ENTERED THE VEHICLE ALONG WITH SLIGHTLY INCREASED BELT DRIVEN WHINE NOISE. WITHIN A COUPLE OF MINUTES THE BATTERY WARNING LIGHT CAME ON IMMEDIATELY FOLLOWED BY THE VEHICLE ENGINE STALLING. I WAS ABLE TO PULL OVER, OPENED THE HOOD, BURNING ODOR AND SMOKE ARISING FROM ALTERNATOR. I WAS ABLE TO GET CAR TO START UP AGAIN AFTER 15 MINUTES AND DRIVE LESS THAN A MILE TO MY HOUSE. CONTINUED BURNING ODOR AND ALTERNATOR WHINE NOISE. CONTACTED CHRYSLER/JEEP CUSTOMER SERVICE SPOKE TO REPRESENTATIVE AND REPORTED PROBLEM. I WAS INFORMED THAT MY VEHICLE HAD THE 180 AMP ALTERNATOR. THE 160 AMP ALTERNATOR FOR THE MODEL AND YEAR OF MY VEHICLE WAS RECALLED UNDER P60 RECALL. I WAS INFORMED BY REP THAT BECAUSE MY ALTERNATOR WAS 180 IT WAS NOT PART OF RECALL. DID SOME RESEARCH AND FOUND OUT THAT THE FAILURE OF MY 180AMP ALTERNATOR WAS EXACTLY THE SAME REASON WHY THE 160AMP WAS RECALLED EARLIER FOR MODEL AND YEAR OF MY VEHICLE. GOT THE VEHICLE TOWED TO JEEP DEALERSHIP WHO CONFIRMED ALTERNATOR FAILED. SPOKE AGAIN TO JEEP CUSTOMER SERVICE WHO STATES THE ALTERNATOR FOR MY VEHICLE WAS NOT PART OF RECALL CASE#29914869. NO FURTHER ASSISTANCE WAS PROVIDED BY THE MANUFACTURER. THE SUDDEN FAILURE OF THE ALTERNATOR ON THIS MODEL AND YEAR HAVE BEEN IDENTIFIED AND RECALLED FOR THE 160 AMP VERSION, SIMILAR FAILURE IS OCCURRING ON THE 180 AMP VERSIONS AND NEED TO BE RECALLED TO REMEDY THE DANGEROUS SITUATION OF SUDDEN STALLING WHILE DRIVING AND FIRE RISK THAT EXISTS FROM EXCESSIVE HEAT OF THE ALTERNATOR DUE TO SUDDEN FAILURE. MY VEHICLE IS METICULOUSLY MAINTAINED AND JUST PASSED MULTI POINT DEALER INSPECTION 2 WEEKS PRIOR.
Electrical system, Aug 22, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY AND ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS NOT PROVIDED.
Electrical system, Aug 22, 2016
THE CHECK ENGINE LIGHT CAME ON AND I HAD A DIAGNOSTIC TEST THAT SHOWED CAR WAS FINE AND ALL I NEEDED WAS MORE COOLANT. AFTER CAR WAS TOPPED OFF WITH MORE COOLANT THE CHECK ENGINE LIGHT REMAINED ON. NEXT THE BATTERY LIGHT CAME ON AND THE BATTERY WAS TESTED AND DEEMED IN GOOD CONDITION .. THEN THE CAR STALLED AND WOULD NOT TURN ON UNTIL IT RECEIVED A BATTERY JUMP .. IT THEN TURN ON AND COMPLETELY OFF AND WOULD NOT RESTART. THE ALTERNATOR HAS BEEN DEEMED THE PROBLEM AND I AM REQUESTING MY CAR BE FIXED UNDER THE 2012 JEEP GRAND CHEROKEE ALTERNATOR RECALL
Electrical system, Aug 19, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE ALTERNATOR FAILED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND HAD IT TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE ALTERNATOR FAILED AND CAUSED OTHER PARTS TO ALSO FAIL. THE ALTERNATOR, ELECTRONIC CONTROL MODULE, AND BATTERY NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA IN ORDER TO HAVE THE VIN INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Steering, Aug 19, 2016
MY STEERING WILL AT VARIOUS TIMES, SHAKE WILL DRIVING, SOMETIMES VIOLENTLY. THE SHAKING GETS WORSE IF I APPLY THE BRAKES. THIS IS AN OFF AND ON PROBLEM AND DOES NOT OCCUR EVERYDAY. IT MOSTLY OCCURS AT HIGHWAY SPEEDS (55 MPH+) I HAVE VIDEO OF THIS OCCURRING AVAILABLE FOR VIEWING.(MP4 FORMAT) I HAVE BEEN TO THE JEEP DEALER (THOMPSON CHRYSLER DODGE JEEP IN EDGEWOOD MARYLAND) 3 TIMES (HAVE SHOWN THEM THE VIDEO) IN THE LAST YEAR TRYING TO GET THIS CORRECTED, BUT THEY CAN'T FIGURE OUT WHAT'S WRONG. I'M AFRAID THAT THIS PROBLEM WILL ONE DAY CAUSE ME TO HAVE AN ACCIDENT WHERE I WILL NOT BE ABLE TO CONTROL THE STEERING WHILE DRIVING.