2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Nov 30, 2016
AS I WAS ENTERING AN EXPRESSWAY ON RAMP WHEN JEEP SLOWED DOWN, WIPERS CAME ON, TURN SIGNALS STARTED FLASHING ERRATICALLY. IT SLOWED TO CRAWL AS I HAD TO INCH MY WAY TO THE SIDE OF THE ROAD AND I COULD NOT FULLY GET OUT OF ROAD. A UTILITY TRUCK STOPPED AND PLACED CONES AROUND MY CAR TO KEEP IT FROM BEING HIT UNTIL TOW TRUCK ARRIVED. I SINCE LEARNED THAT MOST OF THE 2012 ALTERNATORS WERE RECALLED BUT NOT THE 180 AMP ALTERNATORS BUT IT APPEARS IT IS THE EXACT SAME PROBLEM AND I HAVE LEARNED FROM MY MECHANIC AND OTHER WEBSITES THAT MANY OTHER 2012 JEEP GRAND CHEROKEE'S WITH 180 AMP ALTERNATORS ARE HAVING SAME ISSUE AS THE ONES EQUIPPED WITH THE 160 AMP ALTERNATORS. THE ALTERNATOR, BATTERY AND COMPUTER CONTROLLING ALTERNATOR ALL HAD TO BE REPLACED AT A COST OF $2,000. THE DEALER WANTED $3,000. *TR
Electrical system, Nov 28, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ALTERNATOR FAILED. A LOCAL MECHANIC CONFIRMED THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 67,000.
Electrical system, Nov 28, 2016
CAR STALLED WHILE DRIVING DOWN THE ROAD. LOST ALL POWER. TOOK IT IN FOR REPAIR, $4K OF REPAIRS INCLUDING TIPM, PCM, ALTERNATOR AND BATTERY. JEEP UNWILLING TO HELP IN COST OF REPAIRS. *TR
Electrical system, Nov 23, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER WHILE BEING OPERATED AT VARIOUS SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER COULD NOT DUPLICATE THE FAILURE. PRIOR TO THE FAILURE, THE VEHICLE EXPERIENCED SIMILAR FAILURES AND WAS REMINDED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 104,566.
Fuel/propulsion system, Nov 21, 2016
TOTALLY INTEGRATED POWER MODULE (TIPM-7) FAILURE. THE SYSTEM CONTINUES RUNNING AFTER THE VEHICLE HAS BEEN TURNED OFF.
Electrical system, Electronic stability control (ESC), Nov 18, 2016
I HAVEN'T HAD ANY TROUBLE WITH MY CAR. I WAS GOING TO MY DADS WHEN A BATTERY LIGHT POPPED UP. I WAS LESS THAN MILE FROM HIS HOUSE. WHEN I GOT TO HIS HOUSE I CUT THE CAR OFF SO MY DAD COULD CHECK UNDER THE HOOD BUT HE DIDN'T SEE ANYTHING WRONG WITH IT. WHEN I CRANKED THE CAR BACK UP MY RADIO WAS CUTTING ON AND OFF, I CUT THE AIR ON LOW AND IT STARTED BLOWED HEAT OUT THE DEFROST, AND THE WINDSHIELD WIPERS START GOING OFF BY THEIRSELVES. I CUT THE CAR OFF AGAIN SO IT WOULD STOP. WHEN I TRIED TO CUT THE CAR BACK ON IT WOULDN'T CRANK. MY DAD HOOKED IT UP TO A BATTERY CHARGER BECAUSE HE THOUGHT THE BATTERY WAS DEAD. WE GOT IT CRANKED AND LEFT HIS HOUSE TO TAKE IT STRAIGHT TO THE JEEP DEALERSHIP. WE GOT ABOUT A MILE DOWN THE RODE AND THE LIGHTS WERE FLICKERING, THE STEERWHEEL LOCKED UP AND THE CAR CUT OFF. UNDER THE HOOD STARTED SMOKING. WE WERE STRANDED ON THE SIDE OF THE RODE WITH MY 4 YEAR OLD SON IN THE BACK SEAT. WE HAD TWO PEOPLE STOP TO TRY AND JUMP THE BATTERY OFF BUT IT WAS COMPLETELY DEAD. WE CALLED A TOW TRUNK AND THEY TOWED IT TO THERE SHOP. THEY HOOKED UP TO THERE MACHINES AND SAID IT WAS THE ALTERNATOR. NOW I'VE PAID $800 TO GET THE ALTERNATOR REPLACED. WHEN THE ALTERNATOR WENT OUT IT FRIED MY POWER MODULE CONTROL.
Electrical system, Electronic stability control (ESC), Nov 17, 2016
IN FEB 2016 WAS DRIVING THROUGH TOWN AND MY DASHBOARD AND JEEP STARTED ACTING CRAZY AND IT JUST TOTALLY DIED AS I TRIED PULLING INTO GAS STATION, WAS NOW BLOCKING ENTRANCE/EXIT. TOTALLY DEAD, COULDN'T PUT IT IN NEUTRAL AND HAZARDS DIDN'T WORK. REPLACED TIPM COSTING ME $1300. THEN IN OCT 2016, JEEP DASHBOARD STARTED GOING CRAZY AGAIN AND DIED AS I'M DRIVING AND TURNING IN THE MIDDLE OF AN INTERSECTION! EVERYTHING DEAD, NO HAZARDS, LIGHTS ANYTHING AND IT WAS PITCH BLACK. I WAS LUCKY I DIDN'T GET HIT. NOW THEY SAID IT WAS BATTERY EVEN THOUGH I ARGUED THAT IT WASN'T, I SAID IT WAS THE TIPM AGAIN. THEY REPLACE BATTERY, BUT BATTERY LIGHT CAME ON RIGHT AFTER I LEFT DEALER. THEN THEY SAID IT WAS THE ALTERNATOR. GOT IT REPLACE BUT IT WASN'T THE ALTERNATOR, IT WAS THE TIPM AGAIN! THEY COVERED THAT SINCE I JUST PAID FOR IT IN FEBRUARY. FAULTY TIPM'S CAUSED MY JEEP TO TOTALLY DIE AS I'M DRIVING - TWICE!! IF I WAS ON A HIGHWAY, IT WOULD HAVE BEEN HORRIFIC. AND BOTH TIMES I HAD MY KIDS IN THE JEEP WITH ME. ABSOLUTELY UNACCEPTABLE. NEVER BUYING A JEEP AGAIN. THIS IS SO DANGEROUS.
Electrical system, Nov 14, 2016
2012 JEEP GRAND CHEROKEE SUFFERED RAPID FAILURE OF ALTERNATOR AFTER BEING DRIVEN FOR 2 MILES AFTER OIL CHANGE FROM DEALER. SMOKED FOR15 MINUTES AFTER BEING TURNED OFF. RESULTED IN TOTAL SHUTDOWN OF THE ELECTRICAL SYSTEM
Engine, Nov 8, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE ENGINE STALLED WITHOUT WARNING. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 49,000.
Electrical system, Nov 2, 2016, fire
ELECTRICAL SHORT IN PASSENGER SIDE SUN VISOR CAUGHT THE INTERIOR OF THE VEHICLE ON FIRE WHILE PARKED IN OUR GARAGE. WE HAD NOTICED A BURNING SMELL A WEEK EARLIER AND MY WIFE HAD SEEN SMOKE IN THE PASSENGER CABIN. WE IMMEDIATELY TOOK IT TO THE DEALER AND THEY KEPT IT FOUR DAYS BEFORE RETURNING IT TO US, BLAMING A RODENT NEST IN THE VENTILATION FAN. THREE DAYS LATER IT CAUGHT FIRE.
Electrical system, Engine, Nov 2, 2016
WITHIN THE SPAN OF APPROXIMATELY 15 MONTHS, THE ENGINE HAS RANDOMLY TURNED OFF 8 TIMES IN THE MIDDLE OF DRIVING. WHEN THIS OCCURS, THE CAR LOSES POWER STEERING AND BRAKING, MAKING IT DIFFICULT TO CONTROL, ASIDE FROM THE FACT THAT THE CAR CAN NOT SAFELY BE MOVED TO A SAFE EMERGENCY STOP LOCATION. THE CAR HAS BEEN TO THE DEALERSHIP NUMEROUS TIMES, BUT WITH NO SOLUTION. THE DEALER HAS PERFORMED ALL RECALLS AND SOFTWARE UPDATES, BUT THESE HAVE NOT SOLVED THE PROBLEM. THE DEALER HAS STATED THAT THEY CANNOT REPLICATE THE PROBLEM, SO THEREFORE CANNOT FIX IT. CHRYSLER CUSTOMER CARE WAS CONTACTED AND A CASE MANAGER WAS ASSIGNED TO THE CASE. THE CASE MANAGER INSTRUCTED THE DEALERSHIP TO DRIVE THE CAR, WHICH THEY HAD DONE BEFORE, TO TRY TO REPLICATE THE PROBLEM. THEY WERE UNABLE TO DO SO AND THE CASE MANAGER HAS STATED THAT THERE IS NOTHING THAT CAN BE DONE IF THE PROBLEM CANNOT BE REPLICATED. WHEN ASKED WHAT TO DO IN THE EVENT THE VEHICLE CAUSES AN ACCIDENT, THE CASE MANAGER STATED TO CONTACT HIM AT THAT POINT AND HE WILL TAKE THE CASE "TO THE NEXT LEVEL". IN SHORT, THE CAR MUST BE INVOLVED IN AN ACCIDENT BEFORE CHRYSLER IS WILLING TO DO ANYTHING. AT THIS POINT, WE ARE NOT COMFORTABLE DRIVING THIS CAR FOR WHICH WE ARE PAYING A LOT OF MONEY AND ARE NOT BEING OFFERED ANY SOLUTIONS. *TR
Electrical system, Engine, Nov 1, 2016, fire
NHTSA CAMPAIGN NUMBER: 14V634000 / CHRYSLER RECALL P60 ALREADY EXISTS BUT THAT IS FOR 160 AMP MINE IS 180 AMP, I THINK THAT IS THE ONLY DIFFERENCE. MY JEEP DIED AND WOULD NOT START UP AGAIN. ALL POWER WAS LOST 100%, LUCKILY MY FAMILY AND I WERE STOPPED AT A GAS STATION GETTING SODAS. IT SOUNDS EXACTLY LIKE THE SAME ISSUE OF THE RECALL THAT IS ALREADY OUT BUT ALSO EFFECTS MY JEEP WITH THE 180 AMP ALTERNATOR. ACCORDING TO CHRYSLER THAT IS THE ONLY DIFFERENCE IN THE TWO MODELS. MINE IS A 2012 JEEP GRAND CHEROKEE WITH A 3.6L V6
Electrical system, Oct 29, 2016
THE SAME EXACT THING AS RECALL P60 EXCEPT MY MODEL SUPPOSEDLY HAS A 180AMP ALTERNATOR. I CAN'T BE FOR SURE SINCE THE TAG WAS ALMOST COMPLETELY MELTED WHEN THE ALTERNATOR WAS REMOVED. PULLING INTO A PARKING LOT THE ELECTRICAL SYSTEM JUST STARTED FLASHING AND GOING HAYWIRE. THE VEHICLE QUIT WORKING. WHEN I POPPED THE HOOD, THE ALTERNATOR WAS SO HOT IT WAS ALMOST GLOWING.
Electrical system, Oct 24, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE ELECTRONIC THROTTLE CONTROL INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT HAD NOT DRIVEN THE VEHICLE SINCE THE REPAIR. THE FAILURE MILEAGE WAS 50,000.
Electrical system, Oct 21, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL FOR THE IGNITION SWITCH TWO YEARS AGO, BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Engine, Oct 20, 2016
I HAVE A 2012 JEEP GRAND CHEROKEE LIMITED, 5.7L ENGINE. PURCHASED THE VEHICLE USED. AT APPROXIMATELY 60,000 MILES (2015) THE JEEP BEGIN TO RANDOMLY STALL WHILE DRIVING. IT ALWAYS HAPPENED WITHIN 10 MINUTES OF LEAVING MY HOUSE. FUEL LEVELS GOOD, DIDN'T MATTER IF TURNING LEFT OR RIGHT. VEHICLE STALLED, CAUSING STEERING TO LOCK. ALMOST IN 3 ACCIDENTS. ONLY REMEDY WAS TO PUT IT IN PARK, JEEP WOULD START RIGHT BACK UP. THIS HAPPENED IN JUNE, AUGUST AND OCTOBER. AFTER OCTOBER STALL, I TOOK TO THE JEEP DEALERSHIP. THE DEALERSHIP COULDN'T FIND ANYTHING UNUSUAL, AND REPLACED THE BATTERY. THE TRAILER TAILLIGHTS WERE NOT WORKING AND THEY RECOMMEND REPLACE TIPM. THINGS WERE FINE UNTIL SEPTEMBER 2016. ON SEPT 2 JEEP STALLS TURNING RIGHT, FULL TANK OF GAS. ON SEPT 6 - STALLS SLIGHTLY TURNING INTO SUICIDE LANE. BACK TO DEALERSHIP. DEALERSHIP HAS IT FROM 9/7-9-9. CAN'T REPLICATE IT, AND NO ERRORS COME UP. THEY DO REPLACE RECALL SUN VISORS. SEPT 18 - STALLS GOING STRAIGHT ON ROAD. AGAIN, THIS IS IN THE MORNING, AND WITHIN 10 MINUTES OF LEAVING MY HOUSE. SATURDAY OCT 14. JEEP STALLS AGAIN AROUND NOON TIME. HADN'T DRIVEN IT SINCE FRIDAY 1PM, THE DAY BEFORE. FULL TANK OF GAS. DIED WHILE SLOWING DOWN TOWARDS A RED LIGHT, GOING STRAIGHT. ALMOST REAR ENDED AS A RESULT. THE DEALERSHIP CANT DIAGNOSE ONE THING THAT HAPPENS RANDOMLY. THERE IS A PLETHORA OF COMPLAINTS ONLINE REGARDING THE TIPM AND ALTERNATOR IN THIS JEEP. MY VIN ISN'T COVERED BY THE RECALLS, BUT IT SOUNDS LIKE A TIPM WOULD REMEDY THE SITUATION. THIS VEHICLE IS UNSAFE TO DRIVE, AND CHRYSLER ISN'T HELPING. *TR
Visibility/wiper, Oct 17, 2016
TL-
Service brakes, Oct 12, 2016, crash
I DROVE MY CAR NOT EVEN THREE HOUSES AWAY FROM MY RESIDENCE AND HAD TO STOP AT A STOP SIGN. GOING ROUGHLY 10-15 MILES AND I COULD NOT STOP MY CAR. MY BRAKES WERE HARD AND NOTHING HAPPENED. MY CAR MISSED AN INCOMING CAR AND I SWERVED ONTO A CURB TO STOP MY CAR. MY BRAKES WERE COMPLETELY OUT! MY CAR HAD TO GET TOWED TO THE DEALERSHIP AND COME TO FIND OUT IT WAS A RECALLED PART ON THE CAR THAT MADE THE BRAKES NOT WORK- BRAKE BOOSTER. DEALERSHIP SAID T WOULD BE REPLACED. THEY CALLED NEXT DAY TO TELL US IT WOULD NOT BE REPLACED DUE TO AN EXPIRED WARRANTY. AND TO CALL CHRYSLER 800 HOTLINE. IT GOT US NOWHERE. THE REP REFUSED TO PUT A MANAGER IN THE PHONE INDICATING THEY WILL CALL ME BACK AFTER THEIR 1 DAY POLICY. AND THAT MY CAR WAS ALREADY FIXED AND THAT I SHOULD PAY FOR IT AND THEY MIGHT REIMBURSE ME FOR IT IN 3-5 BUSINESS DAYS. CHRYSLER IS REFUSING TO PAY FOR THAT RECALLED PART.
Electrical system, Oct 11, 2016
2012 JEEP GRAND CHEROKEE STOPPED IN THE MIDDLE OF THE ROAD WITH THE ENGINE LOSING POWER, WARNING LIGHTS FLASHING WITH THE SMELL OF HOT OR BURNING ELECTRICAL WIRING ENTERING THE CABIN. I WAS LUCKY I WAS ON A CITY STREET GOING ABOUT 30MPH, AND NOT ON THE INTERSTATE MOVING AT A FASTER PACE. I HAD THE CAR TOWED TO THE DEALERSHIP AND WAS TOLD THE NEXT DAY THAT THE ALTERNATOR NEEDED TO BE REPLACED, AT A COST OF OVER $1,000. I WAS TOLD IT WAS A DIFFICULT JOB TO REPLACE THE ALTERNATOR. BASED ON YOUTUBE VIDEOS, IT SHOULD NOT HAVE TAKEN MORE THAN AROUND 30-40 MINUTES. THE ALTERNATOR WAS AVAILABLE FOR $405-$450 FROM NUMEROUS MOPAR OEMS ONLINE. THE DEALERSHIP CHARGED ME OVER $730 AND LABOR OF OVER $250 FOR A TOTAL OF OVER $1,000. THE RECALL WAS FOR THE 160AMP, FOR THE SAME EXACT STATED SITUATION THAT I HAD WITH THE 180AMP, SO IT WAS NOT COVERED. THIS IS A SAFETY HAZARD THAT SHOULD HAVE BEEN INCLUDED IN THE RECALL. THE CHRYSLER/JEEP DEALERSHIP SEEMS TO USING THIS AS AN OPPORTUNITY TO GOUGE THE PUBLIC.
Electrical system, Oct 11, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING, THE 180 AMP ALTERNATOR FAILED AND CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Electrical system, Interior lighting, Oct 11, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000(ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Oct 11, 2016
WHILE DRIVING A WHINING NOISE STARTED. THEN BATTERY LIGHT CAME ON. SYSTEM STARTED IT INDICATE SYSTEM SHUTTING DOWN. DROVE STRAIGHT TO DEALER AND WAS INFORMED THE ALTERNATOR WAS BURNT OUT AND THE BATTERY SHOT. I COMPLAINED TO FCA. THEIR ESPONSE THERE IS A RECALL ON 160 AMP ALTERNATORS BUT IT .DOES NOT APPLY TO MY VEHICLE BECAUSE IT HAS A 180 AMP ALTERNATOR.
Wheels, Oct 10, 2016
SINCE PURCHASING MY 2012 JEEP GC, LUGNUTS HAVE BECOME LOOSE AND AT TIMES FALL OFF THE STUD WHILE DRIVING. REGARDLESS OF HOW WELL, OR HOW MANY TIMES THE LUG NUTS ARE TORCHED DOWN, THEY BECOME LOOSE AND FALL OFF. I HAVE REPLACED OVER 5 WHEEL STUDS BECAUSE THEY BREAK OFF UNDER PRESSURE AND TWICE AS MANY LUG NUTS AT $12 A PIECE. EACH REPAIR HAS COST ME OVER $150 A VISIT FOR STUD REPAIR. WHILE MOVING FROM MINNESOTA TO CALIFORNIA, MY LUG NUTS BECAME SO LOOSE ON MY WHEEL THE WHEEL ALMOST FELL OFF GOING 80 MPH. THIS IS A SERIOUS AND DANGEROUS PROBLEM. MY VEHICLE HAS LESS THAN 85,000 MILES ON IT.
Electrical system, Oct 7, 2016, fire
BATTERY DIED AND DEALER REPLACED BATTERY AND PERFORMED RECALL REPAIR FOR SUN VISOR WIRING. WITHIN FIRST 20 MILES, WHILE IN MOTION ON ATLANTA RD. IN SMYRNA, GEORGIA, CABIN FILLED WITH SMOKE FROM ELECTRICAL FIRE BENEATH FRONT PASSENGER SEAT, WHICH IS WHERE BATTERY IS LOCATED.
Electrical system, Interior lighting, Oct 3, 2016, fire
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS STARTED, SMOKE EMITTED ACROSS THE TOP OF THE INTERIOR WINDSHIELD. THE VEHICLE CAUGHT FIRE AND THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.