2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Engine, Fuel/propulsion system, Jan 19, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FUEL PUMP FRACTURED AND CAUSED A HOST OF ELECTRICAL FAILURES IN THE VEHICLE. IN ADDITION, THE VEHICLE WOULD NOT ACCELERATE AND SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Steering, Jan 18, 2017
2012 JEEP GRAND CHEROKEE POWER STEERING IS WHINING LOUDLY WHILE IDLING AND IN MOTION FLUID IS BEING LOST.. OCCASIONAL VIBRATION IN STEERING SYSTEM WHEN CORNERING.
Fuel/propulsion system, Jan 12, 2017
SIMILAR TO OTHER COMPLAINTS I'VE SEEN AND RELATED TO THE TIPM / FUEL PUMP RELAY IN MY OPINION . CAR CRANKS BUT FAILS TO START , HOWEVER WITH A LITTLE PATIENCE AND RE TRYING IT OCCASIONALLY WORKS . THE BATTERY WAS REPLACED AND STILL PERSISTED . THEN THE KEYS WERE REPLACED AND STILL PERSISTED . THEN THE WIN MODULE WAS REPLACED AND STILL PERSISTED UNTIL FINALLY I COULDN'T GET IT STARTED AFTER SEVERAL ATTEMPTS . TOWED TO DEALER AND THEY THINK ITS FUEL PUMP. ( BUT NOT 100% SURE ) NOTICED INTAKE MANIFOLD IS CRACKED NOW TOO. ( FROM CRANKING OVER AND OVER PERHAPS ? ) RECALL ON THE TIPM RESULTED IN THEM INSTALLING EXTERNAL FUEL PUMP RELAY BUT MY GUESS IS THE TIPM IS DEFECTIVE AND THE EXTERNAL FUEL PUMP RELAY WAS BAND-AID SOLUTION . I'M STILL WAITING TO HEAR BACK FROM THE DEALER . I TOLD THEM TO START A TECH TICKET WITH HEAD OFFICE SO THE UNNECESSARY COSTS DON'T ESCALATE ANY FURTHER .
Electrical system, Fuel/propulsion system, Jan 12, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 15V115000 (ELECTRICAL SYSTEM), AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE CONTACT LATER FOUND OUT THAT THE REPAIRS WERE NOT COMPLETED. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Jan 10, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER AND WAS DIAGNOSED THAT THE POWER STEERING COMPONENT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
Steering, Suspension, Jan 5, 2017
WHILE DRIVING ON THE HIGHWAY THE JEEP JOLTED/ JUMPED TO THE SIDE WHEN WE DROVE OVER MILDLY UNEVENLY PAVED ROADS OR OVERPASSES CAUSING US TO LOSE CONTROL OF OUR VEHICLE MOMENTARILY. WE WERE AT 65 MPH AND THE JEEP ROCKED A FEW TIMES UPON ATTEMPTING TO STABILIZE. THIS HAS HAPPENED NUMEROUS TIMES AND OUR LAST INCIDENT ALMOST THREW US INTO THE SIDE OF A SEMI. THE DEALER CANNOT EXPLAIN THIS AND WE HAVE HAD NEW TIRES AND AN ALIGNMENT DONE WITHOUT ANY IMPROVEMENT. IF WE KEEP THIS CAR I KNOW BEYOND A DOUBT THAT THIS SITUATION WILL BE THE CAUSE OF A SERIOUS ACCIDENT / FATALITY. THERE IS 70,000 MILES ON THIS JEEP. *TR
Power train, Jan 5, 2017
WHILE DRIVING ON A REGULAR STREET OR HIGHWAY VEHICLE TENDS TO LOSE POWER AND WILL NOT ACCELERATE. WHEN VEHICLE BEGINS TO ACCELERATE IT JERKS. *TR
Steering, Electrical system, Service brakes, Jan 4, 2017
I WAS DRIVING DOWN A BUSY ROAD IN OUR TOWN TODAY. THE BATTERY LIGHT CAME ON. APPROXIMATELY 10 MINUTES LATER WHILE STILL DRIVING, THE LIGHTS ON DASH STARTED FLASHING ON AND OFF, SEATBELT ALARM STARTED GOING OFF, WINDSHIELD WIPERS STARTED WORKING WITHOUT TURNING ON. THE RADIO TURNED OFF. I LOST POWER STEERING. THE VEHICLE SHUT OFF WHILE STILL DRIVING DOWN THE ROAD. I HAD NO POWER BREAKS--SEEMED TO ALMOST STOP WORKING. I WAS FORTUNATE TO GET ON SIDE OF ROAD IN GRASS TO KEEP FROM GETTING HIT BY ANOTHER CAR. IF THERE HAD NOT BEEN A GRASSY AREA THERE WOULD HAVE BEEN AN ACCIDENT. THE VEHICLE THEN WAS COMPLETELY SHUT DOWN--DOOR LOCKS WOULD NOT WORK- TRIED TO PUT KEY FOB IN IGNITION AND COULD NOT GET IT BACK OUT--WAS UNABLE TO GET BACK GATE OPENED. I HAD TO HAVE CAR TOWED TO DEALERSHIP WHERE I WAS TOLD IT WAS THE ALTERNATOR WHICH IN TURNED DESTROYED THE GEL TYPE BATTERY. I WAS ALSO INFORMED THIS WAS NOT COVERED UNDER THE ALTERNATOR RECALL DUE TO NOT MATCHING MY VIN NUMBER. I WAS FIRST QUOTED $2,000 TO COVER THE DAMAGE. I AM VERY UPSET DUE TO THE FACT THAT THERE COULD HAVE BEEN A SERIOUS CAR ACCIDENT TODAY. I AM THANKFUL MY CHILD WAS NOT IN THE CAR WITH ME. I THINK IT IS TERRIBLE THAT THE RECALL DOES NOT INCLUDE THE ALTERNATOR IN THIS 2012 GRAND JEEP CHEROKEE WHEN THE DESCRIPTION OF WHAT "COULD" HAPPEN DID HAPPEN TO ME TODAY. I FEEL THAT CHRYSLER/JEEP SHOULD COVER THIS DAMAGE IN THE RECALL OF THE ALTERNATOR. *TR
Power train, Fuel/propulsion system, Jan 4, 2017
WHEN DRIVING THE VEHICLE WITHIN THE FIRST 20-45 MINUTES OF STARTING, THE VEHICLE WILL STALL WHILE DRIVING WHEN SLOWING DOWN. THE VEHICLE IS STILL AT SPEED BUT THE ENGINE STALLS LEAVING NO POWER STEERING OR BRAKES. THIS OCCURS WHEN SLOWING TYPICALLY BUT CAN OCCUR AT SPEEDS OF UP TO 30-40MPH. THIS HAPPENS ALMOST DAILY AT THIS POINT AND SEEMS TO BE GETTING WORSE. *TR
Electrical system, Other or unspecified, Jan 4, 2017, fire
ON 10/15 AT APPROXIMATELY 9:30 PM A FIRE WAS NOTED WITH SMOKE COMING OUT OF HOOD WHILE ENTERING MY GARAGE. I SHUT OFF ENGINE AND THICK WHITE SMOKE FILLED GARAGE. AAA WAS CALLED AND CAME AT 10:15 PM . AAA TECH DIAGNOSED IT AS AN ELECTRICAL FIRE AND REFUSED TO TOUCH THE CAR. AAA WAS SUBSEQUENTLY CALLED ON 10/26 WHEN CAR WAS TOWED TO JEEP DEALER. ALTERNATOR, PCM ( ELECTRICAL "BRAIN") AND BATTERY( WHICH WAS FAIRLY NEW) WERE REPLACED AT A COST OF 1141.82 COMPLAINT FILED WITH JEEP - COMPLAINT #30355332. JEEP DECLINED RESPONSIBILITY.
Vehicle speed control, Electronic stability control (ESC), Engine, Jan 2, 2017
CAR LOST ALL POWER FOR STEERING AND BRAKING. CAR STALLED. WAS AT LOW SPEED 5-8MPH TURNING TO THE RIGHT INTO A GAS STATION DRIVEWAY FROM BUSY ROADWAY OF SPEEDS OF 55MPH. CAR WENT STRAIGHT AND ROLLED TO A STOP. GRATEFUL WAS PARKING LOT AND DITCH IN FRONT OF ME AND NOT THE GAS PUMPS OR ANOTHER VEHICLE AS I HAD NO CONTROL OF THE CAR STOPPING. I HAVE TWICE HAD CAR TO DEALER FOR CAR GOING INTO LIMP MODE. BOTH IN YEAR 2016. SAME CYLANOID EACH TIME.
Electrical system, Dec 31, 2016
MY POWER DOOR LOCKS STOPPED WORKING. I MADE AN APPOINTMENT TO HAVE IT REPAIRED AND THE DAY I WAS GOING TO DRIVE MY JGC TO THE DEALER, ALL HELL BROKE LOOSE. PARK ASSIST STOPPED WORKING, ANTI SKID AND 4 WHEEL DRIVE ALSO INDICATED ERRORS. BUT WORSE, I COULD NOT MOVE THE SHIFTING ARM OUT OF PARK. I HAD TO HAVE IT DRAGGED OUT OF MY GARAGE BY A LOCAL TOWING SERVICE. THE DEALER SAID IT WAS A FAULTY TIPM AND HAD TO BE REPLACED. ONCE IT IS REPLACED, THEY CAN CHECK ON THE POWER DOOR LOCK ISSUE. I'VE READ THE THIS IS A PRETTY COMMON PROBLEM FOR THE 2012 JGC. IN FACT, IT MUST BE BECAUSE THE DEALER SAID THAT HE PROBABLY WOULDN'T BE ABLE TO GET A REPLACEMENT PART FOR AT LEAST A MONTH. IF THIS HAD HAPPENED ON A RECENT TRIP TO NYC, MY FAMILY WOULD HAVE BEEN STUCK GOD KNOWS WHERE.
Electronic stability control (ESC), Dec 31, 2016
TIPM FAILURE WITH LIGHTS NOT WORKING
Electrical system, Dec 18, 2016
HI MY 2012 JEEP I WAS DRIVING HOME FROM WORK AND SUDDENLY MY TRUCK LOST OF POWER. AND TRUCK SHOT DOWN COMPLETELY. HAD TO HAVE MY TRUCK TO MY HOUSE. I AM THINKING THERE MIGHT BE A ALTERNATOR/ELECTRICAL PROBLEM. I CHECKED MY VIN ON THE RECALL PLEASE CAN CALL ME ON MY NUMBER AND HOW TO PROCEED THIS MANNER THANK YOU *TR
Electrical system, Fuel/propulsion system, Dec 17, 2016
TOOK MY 2012 JEEP GRAND CHEROKEE TO ARRIGO CHRYSLER DODGE JEEP FOR 2 RECALLS IN SEPTEMBER 2016 ONE WIRING ISSUE IN THE VISOR AND ONE FUEL PUMP RELAY. DEALER INFORMED ME RECALLS WERE REMEDIED. DECEMBER 16, 2016 I WAS EXPERIENCING PROBLEMS STARTING VEHICLE AND PROBLEMS WITH VEHICLE SPUTTERING WHILE DRIVING AND WHILE STOPPED. TOOK CAR BACK TO ARRIGO TO DIAGNOSE PROBLEM. WAS TOLD PROBLEM WAS FUEL PUMP RELAY AT COST OF APPROXIMATELY $650. EXPRESSED MY CONCERNS THAT ALTHOUGH RECALLS WERE RECORDED AS "PERFORMED" IN THEIR SYSTEM, CAR WAS NOT PROPERLY REPAIRED. SERVICE ADVISOR TOLD ME THERE WAS NOTHING ELSE WRONG WITH MY VEHICLE AND THE RECALL ACTUALLY TOOK PLACE JUNE 2015. THAT IS INCORRECT AS I CALLED FCA AND THEY IN FACT VERIFIED THAT IN THEIR SYSTEM, RECALL WAS ENTERED AS "COMPLETED" IN SEPTEMBER 2016 AT SAME DEALER, ARRIGO. CALLED ARRIGO AND SERVICE ADVISOR SAID HE RE-CHECKED THE VEHICLE AND THE FUEL PUMP RELAY WAS ACTUALLY IN GOOD SHAPE, IT WAS SERVICED IN SEPTEMBER 2016. HE SAID THE REASON THE CHECK ENGINE LIGHT WAS ON WAS BECAUSE THE SOFTWARE NEEDED UPDATED AND THE CHECK ENGINE LIGHT WOULD BE OKAY AND THE VEHICLE WAS PERFORMING "AS IT IS DESIGNED TO WORK" HAVING NO OTHER PROBLEMS. I HESITANTLY PAID $75 TO HAVE THE "SOFTWARE UPDATED" TO AVOID THE $150 DIAGNOSTIC FEE IF THERE IS NO SERVICE. ONE HOUR AFTER I PAID AND LEFT THE DEALER THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE BEGAN ACTING EXACTLY LIKE IT HAD BEFORE "SERVICING" AT THE DEALER. ALSO LATER IN THE EVENING I TRIED STARTING THE CAR AND NOTICED THE CAR WOULD CONTINUE TO CRANK WITHOUT TURNING THE VEHICLE ON. AGAIN, THE SAME PROBLEM I HAD BEFORE I TOOK MY CAR IN. I BELIEVE NO ACTION WAS TAKEN IN REPAIRING RECALL ISSUES AND THEY ARE TRYING TO MAKE CUSTOMERS PAY ($650 IN MY CASE) TO ACTUALLY MAKE THE REPAIRS.
Electrical system, Engine, Dec 17, 2016
ALTERNATOR FAILED WHILE GOING DOWN THE FREEWAY AT 65 MPG, RESULTING IN LOSS OF STEERING AND BRAKING. ALTERNATOR IS 180 AMP MODEL. VEHICLE HAS ONLY 80,384 MILES. ALTERNATOR FAILURE OCCURRED WITHOUT ANY WARNING, AND RESULTED IN BATTERY FAILURE AS WELL. TOTAL COST FOR TWO COMPONENTS: $900 PLUS LABOR THROUGH DEALERSHIP.
Wheels, Dec 16, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT HEARD AN USUAL NOISE AND THE VEHICLE BEGAN TO VIBRATE VIOLENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LUG NUTS ON THE REAR PASSENGER WHEEL FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON THE REAR DRIVER SIDE WHEEL, AND THEN AGAIN ON THE REAR PASSENGER SIDE WHEEL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Electrical system, Dec 14, 2016, fire
ALTERNATOR BURNED UP WHILE VEHICLE ON. VEHICLE WAS BEING DRIVEN DOWN CITY ROAD AND WHEN I STOPPED SMOKE AND BURN SMELL OBSERVED. IT WAS FOUND THAT THERE WAS AN INTERNAL FAULT IN THE ALTERNATOR, WHICH SHORTED OUT THE BATTERY, STARTER AND ECM (COMPUTER). CAR HAD TO BE TOWED FOR REPAIR. JEEP WOULD NOT COMPENSATE $2,624 IN REPAIRS AND $267 CAR RENTAL SINCE IT WAS NOT ON RECALL.
Seats, Dec 9, 2016
CREAKING SOUND FROM PASSENGER'S SEAT WHEN TURNING WITH AND WITHOUT THE SEAT BEING OCCUPIED. DEALERS DO NOT KNOW HOW TO FIX IT. THEY SAID IT WAS A MANUFACTURER DEFECT.
Electrical system, Engine, Dec 8, 2016
ALTERNATOR GONE WITH LOW MILEAGE 3.6 ENGINE 160 AMP ALTERNATOR. MANUFACTURE SAID THEY HAD A RE-CALL P60 BUT MY BODY STYLE AND VIN. # DIDN'T MATCH. SAME ENG. AND ALTERNATOR ON THE GRAND CHEROKEES THAT WERE RECALLED MAKES NO SENSE WHAT THAT ALTERNATOR IS ON. A BAD ALTERNATOR IS BAD ALTERNATOR. VEHICLE WAS IN MOTION WHEN A WINING NOISE AND BATTERY LIGHT CAME ON,SMELT HOT. *TR
Electrical system, Dec 3, 2016, fire
I WAS BACKING INTO MY DRIVEWAY (JEEP WAS IN MOTION) AND HAD THE RADIO ON. I WAS COMING HOME FROM WORK AND THE COMMUTE TOOK 30 MINUTES. WHILE BACKING IN, I HEARD A POPPING NOISE (SIMILAR TO THE NOISE A POP-IT FIREWORK MAKES WHEN IT HITS THE GROUND) INSIDE THE CABIN. I TURNED THE RADIO OFF AND STOPPED THE JEEP TO LISTEN TO THE POPPING. THE POPPING STOPPED AND I IMMEDIATELY SMELLED SMOKE. I THEN SAW THE SMOKE WAS COMING FROM THE RIGHT SIDE OF THE CENTER CONSOLE NEAR THE HEAT/AIR CONTROLS. I THREW THE JEEP IN PARK, REMOVED THE KEYS FROM THE IGNITION, AND EXITED THE VEHICLE. AFTER 5 MINUTES, I OPENED THE DRIVER SIDE DOOR AND SMOKE POURED OUT. IT SMELLED BURNT BUT I DID NOT SEE ANY FLAMES (I COULD HAVE MISSED THEM IN THE 5 MINUTES I WAS STANDING OUTSIDE MY VEHICLE). I TURNED THE JEEP BACK ON IN ORDER TO GET IT INTO MY GARAGE FOR FURTHER INVESTIGATION. UPON RETURNING THE VEHICLE TO MY GARAGE, THE HEADLIGHTS AND INTERIOR LIGHTS BOTH TURNED ON. I HAVE AN APPOINTMENT AT THE JEEP DEALER TOMORROW TO INVESTIGATE FURTHER. I HAVE NO AFTERMARKET PARTS ON THE VEHICLE THOUGH HAVE NOT YET GOTTEN THE VISOR RECALL FIXED. PLEASE PROVIDE INSIGHT IF POSSIBLE. VERY CONCERNED. THIS POSES AN ENORMOUS SAFETY RISK.
Electrical system, Dec 2, 2016
BATTERY LIGHT CAME ON DASH WHILE DRIVING. DRIVER SUSPECTED LOW BATTERY VOLTAGE. VEHICLE BATTERY WAS REPLACED. AFTER A MILE OR SO OF DRIVING BATTERY LIGHT CAME ON AGAIN, WITH A HIGH PITCHED WHINE FROM THE ENGINE AND BURNING SMELL. ALTERNATOR FAILURE WAS DIAGNOSED. ALTERNATOR AND SERPENTINE BELT WERE REPLACED. OWNER FOUND OUT SUBSEQUENTLY, THAT ALTHOUGH THIS VEHICLE WAS NOT COVERED BY THE JEEP ALTERNATOR RECALL, IT IS THE SAME YEAR AND MODEL OF OTHERS THAT WERE COVERED. REPAIRS COST $250 FOR THE BATTERY, AND APPROXIMATELY $1100 FOR THE ALTERNATOR, BELT AND LABOR. OWNER BELIEVES THAT THIS VEHICLE SHARES THE SAME FAULT AS THE RECALLED VEHICLES. *TR
Electrical system, Engine, Dec 2, 2016
CAR STARTED NORMALLY HOWEVER, ONCE I BEGAN DRIVING, A NUMBER OF DIAGNOSTICS ERRORS WERE DISPLAYED ON THE SCREEN. I STARTED TO SMELL AS THOUGH SOMETHING WAS BURNING SO I RETURNED HOME. A FEW MINUTES AFTER THAT, THE ENTIRE CAR WENT DEAD. NO POWER AT ALL. I COULD NOT EVEN LOCK THE DOOR. I SEE THAT THERE WAS A RECALL P60 / NHTSA 14V-634 RELATED TO THE ALTERNATOR AND THE DESCRIPTION OF EVENTS THAT COULD OCCUR WITH THAT, WAS PRETTY CLOSE TO WHAT I EXPERIENCED THIS MORNING. HOWEVER, WHEN I RESEARCHED THIS WITH FCA, I WAS TOLD THAT MY VIN WAS NOT A PART OF THAT RECALL. SO NOW, I AM THINKING THAT I MAY HAVE THIS DEFECTIVE EQUIPMENT IN MY VEHICLE. I HAVE TO HAVE THE CAR TOWED TO A LOCAL DEALERSHIP FOR A DIAGNOSTIC REVIEW BUT OVER THE PHONE, THE SERVICE REP BELIEVED THAT IT SOUNDS LIKE AN ALTERNATOR/BATTERY ISSUE. I HAVE ALSO READ NUMEROUS COMPLAINTS FROM OTHER JEEP OWNERS ABOUT SIMILAR PROBLEMS. I WANT TO BE COVERED IN CASE THIS TURNS OUT TO BE AN ISSUE WHERE MY VEHICLE SHOULD HAVE BEEN INCLUDED IN THE ALTERNATOR RECALL BUT WAS NOT. I WAS LUCKY THAT THE FAILURE OCCURRED BEFORE I GOT AWAY FROM MY HOME AND ON THE FREEWAY. *TR
Electrical system, Nov 30, 2016
VEHICLE WAS SERVICED FOR RECALLS APPROXIMATELY 2 MONTHS AGO AFTER THE VEHICLE STALLED WHILE DRIVING. YESTERDAY, THE VEHICLE BEGAN TO SMELL LIKE BURNED RUBBER AND STALLED WHILE I WAS DRIVING APPROXIMATELY 35 MILES PER HOUR IN RUSH HOUR TRAFFIC. THE VEHICLE COMPLETELY DIED AND NEEDED TOWING TO DEALERSHIP. THE DEALERSHIP SAYS ALTERNATOR IS BURNED UP, ALONG WITH COMPUTERS AND BATTERY AND DO NOT ACKNOWLEDGE THE ONGOING ISSUES WITH THE ALTERNATOR OR ELECTRICAL SYSTEM IN THIS MODEL. THIS IS NOT COVERED UNDER THE ALTERNATOR RECALL ACCORDING TO THE DEALERSHIP AND THEY MAINTAIN THIS IS VERY DIFFERENT FROM THE RECALL ISSUES (ALTHOUGH IT ACTS THE SAME). VERY SCARY AND DANGEROUS. *TR
Power train, Nov 30, 2016, fire
ISSUE: TRANSMISSION FAULT LEADS TO UNEXPECTED "CREEP MODE" IN DRIVE, OVER-PRESSURIZED TRANS EXPELS TRANS FLUID ONTO MANIFOLD LEADING TO ENGINE FIRE. DETAILS: WHEN STOPPED & IDLING IN DRIVE FOR PERIOD OF TIME, TRANSMISSION GOES INTO CREEP MODE OF SOME SORT & WHEN TRYING TO ACCELERATE FROM STOP IT DOES NOT MOVE. THIS CAN HAPPEN AT A LEFT-TURN RED-LIGHT AND WHEN LEAST EXPECTED, HAVING DISASTROUS RESULTS. TRANSMISSION FAILURE FROM OVER-PRESSURIZATION ALREADY LED TO TRANS FLUID BEING EXPELLED FROM DIPSTICK TUBE ONTO ENGINE MANIFOLD RESULTING IN AN ENGINE FIRE. OWNER WAS EASILY ABLE TO REPLICATE THE PROBLEM BY SITTING IN DRIVE FOR 7-8 MINUTES & THEN ATTEMPTING TO ACCELERATE. VIDEOTAPED EVIDENCE SHOWS THE TRANS IS AT NORMAL OPERATING TEMP, YET TACHOMETER IS SHOOTING UP TO 25,000RPM'S & CAR ONLY CREEPS FORWARD. AT THAT MOMENT SMOKE BEGAN POURING OUT FROM UNDER THE VEHICLE AS ONCE AGAIN FLUID WAS BEING EXPELLED ONTO MANIFOLD. ONLY THIS TIME OWNER DID NOT OPEN THE HOOD SO THE LACK OF INFLUX OF FRESH O2 DID NOT IGNITE FLUID LIKE IT DID THE FIRST TIME. VEHICLE IS UNDER 100,000 MILE DRIVETRAIN WARRANTY & JEEP DEALER ENTERED DIAGNOSIS AND REQUEST TO "REPLACE TRANSMISSION, COOLER, O2 SENSOR, & WIRING HARNESS" WHICH FCA USA, LLC REJECTED. FCA RREFUSES TO SAY WHY. DEALER HAS HELD VEHICLE NOW FOR 2MONTHS & 2WEEKS WHILE DEALER TRIES TO CONVINCE FCA TO REPLACE DEFECTIVE DRIVETRAIN. FCA REFUSES TO SUPPLY WRITTEN DOCUMENTATION OF WHY CLAIM IS BEING REJECTED. FCA SENT OUT A "SPECIAL INVESTIGATOR" (FOR FIRES) WHO WITHOUT MEETING THE SERVICE MGR OR AUTHORIZED DRIVETRAIN TECH, SERVE DETERMINES IT IS NOT UNDER WARRANTY. YET HE KNOWS NOTHING OF TRANSMISSIONS & SPOKE TO NO ONE AT DEALER ABOUT THEIR DIAGNOSIS AND ISSUE. VEHICLE IS UNSAFE AS IT WILL FAIL TO ACCELERATE WITHOUT NOTICE AT ANYTIME & CONTINUED EXPOSURE TO OVER-PRESSURIZED TRANSMISSION AND EXPELLED TRANS FLUID COULD RESULT IN FIRE. *TR