2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Structure, May 18, 2016
FAILURE OF AUTOMATIC REAR TAILGATE AND ASSOCIATED OBSTRUCTION/SAFETY SENSOR MECHANISMS. TAILGATE OPENS TO WITHIN AN INCH OR TWO OF FULL HEIGHT THEN SILENTLY STARTS TO FALL BACK AT AN INCREASING VELOCITY AND SLAMS SHUT. PRESSING THE CONTROL BUTTON TO STOP THE FALL DOES NOT WORK NOR DOES THE RAPID DROP STOP WHEN ENCOUNTERING AN OBSTRUCTION. WHEN TAILGATE FIRST STARTED TO REVERSE DIRECTION I REACHED IN TO PRESS THE BUTTON TO STOP OR REVERSE IT AND IT CONTINUED DOWNWARD AND PINNED MY ARM AND CAUSED ME TO WRENCH MY BACK. HAD ANYONE LEANED INTO THE BACK AS IT WAS GOING UP, IT WOULD HAVE SILENTLY SLAMMED BACK DOWN ON THEIR HEAD OR NECK RESULTING IN SERIOUS INJURY AS THE TAILGATE IS QUITE HEAVY AND QUICKLY GAINS SUBSTANTIAL MOMENTUM AND FORCE. SINCE THE TAILGATE NEVER REACHES FULL HEIGHT IT APPEARS THAT SAFETY INTERLOCKS DO NOT GET ACTIVATED/TRIGGERED HENCE IT BECOMES A DEAD DROP. IT APPEARS THAT THE CAUSE IS A LOSS OF PRESSURE IN THE RIGHT REAR STRUT, THOUGH OTHER ELECTRONIC FACTORS MAY BE CONSIDERED. THIS IS A VERY DANGEROUS DEFECT THAT HAS THE POTENTIAL TO CAUSE SERIOUS OR EVEN A FATAL INJURY. A REPAIR IS SCHEDULED AT THE DEALER ON MAY 25. OTHER INCIDENTS OF THIS TYPE HAVE BEEN REPORTED ON GOOGLE SEARCH.
Electrical system, Service brakes, May 17, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULICS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE WITH THE BRAKES AND THE ALTERNATOR. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Engine, May 17, 2016, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BATTERY LIGHT ILLUMINATED. THE VEHICLE MADE A HUMMING NOISE AND THE VEHICLE STALLED SIMULTANEOUSLY WITHOUT WARNING. THE CONTACT STATED THAT THE BATTERY AND THE ALTERNATOR FAILED. THE POWER WINDOWS WOULD NOT ROLL DOWN WHEN PROMPTED BY THE DRIVER. FURTHERMORE, SMOKE APPEARED UNDER THE HOOD NEAR THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 57,459.
Service brakes, May 17, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V540000 (SERVICE BRAKES, HYDRAULIC), THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO OPERATE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. SIX WEEKS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO WEEKS LATER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE RECALL WAS PARTIALLY PERFORMED AND THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Electrical system, May 16, 2016
VEHICLE STALL WHILE RUNNING. WITHOUT ANY SYMPTOM IT JUST STALL,SUPER SCARE OF DRIVING THE JEEP. GOT THE RECALL FOR THE FUEL PUMP DONE AND THE PROBLEM STILL HAPPENING, HOW IS POSSIBLE THAT THIS VEHICLES REMAINS ON THE STREETS WHEN THERE IS HUNDREDS OF COMPLAINS ABOUT THIS, WHAT CAN BE WORST OF LOSING CONTROL OF YOUR CAR WHILE DRIVING AT HIGHWAY SPEEDS. MY LAST CHRYSLER EVER!
Service brakes, May 11, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). WHILE DRIVING 50 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT IT TOOK THE VEHICLE LONGER TO COME TO A COMPLETE HALT. THE EMERGENCY BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO A DEALER WHO CONFIRMED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 79,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, May 9, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A NOISE FROM THE ENGINE COMPARTMENT. THE CONTACT HAD TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED FOLLOWED BY THE ENTIRE INSTRUMENT PANEL. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. IT WAS DIAGNOSED THAT THE OIL PUMP FAILED AND THE ENTIRE ENGINE SHUT DOWN. THE VEHICLE WAS TOWED TO THE DEALER AND THE SAME DIAGNOSIS WAS RENDERED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
Air bags, May 6, 2016, crash
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE MAKING A TURN, THE CONTACT CRASHED INTO THE FRONT DRIVER SIDE OF ANOTHER VEHICLE. THE CONTACT SUSTAINED MINOR WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY WITH THE MASSIVE IMPACT. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,500.
Electrical system, Apr 28, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL, THE WINDSHIELD WIPERS MALFUNCTIONED, AND THE WINDOWS FAILED TO OPEN AND CLOSE. AFTER TURNING OFF THE ENGINE, THE VEHICLE FAILED TO RESTART. ALSO, THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIRELESS CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THE TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIPM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.
Engine, Apr 28, 2016
UNEXPECTED STALL WHILE DRIVING. HAPPENED TWICE THIS WEEK MONDAY 4/25 WHILE TURNING AND 4/28/16 WHILE DRIVING IN A 45 MPH ROAD (GRAND RIVER, FARMINGTON HILLS). THIS TOUCH HAS BEEN PREVIOUSLY SERVICED BY DEALER FOR RECALL NOTICE AND HAS NOT HELPED THE ISSUE AT ALL!
Power train, Apr 25, 2016
THIS IS THE LETTER I SENT TO CHRYSLER: I'M THE OWNER OF A JEEP GRAND CHEROKEE 2012, WITH VIN [XXX] AS I WAS REPAIRING A FLAT TIRE I NOTICED SOMETHING VERY STRANGE AND VERY DANGEROUS HAPPENING IN MY VEHICLE. I?M A MECHANICAL ENGINEER BY TRADE AND IN MY 60 YEARS OF LIFE I HAVE SEEN AND WORK ON A LOT OF DIFFERENT CARS AND I KNOW THAT CAN HAPPEN IN SITUATIONS SIMILAR TO THIS. THE PORTION OF THE VISIBLE THREADS ON THE FRONT AXLE CAME OUT OF THE SHAFT LIKE REMOVING A SLEEVE AND CRUMBLED LIKE BREAD CRUMBS WHAT IS TO SAY THAT THE PORTION OF THE THREAD ENGAGED WITH THE NUT ON THE SHAFT (WHICH ISN'T VISIBLE AT THIS STAGE) WON'T HAVE THE SAME END RESULTS? WHAT CAN HAPPEN TO A CAR DRIVING 65 ML/H ON A HIGHWAY WHEN A FRONT WHEEL WILL FALL OUT? IS MY CAR JUST A BLACK SHEEP? IS THE LOT THAT MY CAR WAS PRODUCED SOMETHING OUT OF ORDINARY? THE AMOUNT OF RUST HAS DESTROYED THE THREADS ON THE VISIBLE PART OF THE AXLE. IN MY OPINION THIS IS A DISASTER WAITING TO HAPPEN. I HAVE PURCHASED EXTENDED WARRANTY WHEN I PURCHASED MY VEHICLE AND I WILL BE AT THE DEALER TOMORROW TO REPAIR IT I WOULD LIKE CHRYSLER TO EVALUATE THE PROBLEM AND TAKE THE NECESSARY ACTIONS TO FIX THE PROBLEM PREVENTING LIFE'S BEING LOST. AS YOU CAN SEE FROM THE PHOTOS THERE ARE NO SIGNS OF THREADS LEFT ON THE AXLES. EVALUATE BETTER. IF YOU LIKE TO SEND ME TO ONE SPECIFIC REPRESENTATIVE OF YOUR COMPANY IN MY AREA FOR EVALUATION PLEASE LET ME KNOW RIGHT WAY. MY CONTACT INFORMATION WILL BE BELOW. A COPY OF THIS LETTER WILL BE SENT TO NTSB FOR THE RECORDS. I HOPE THAT I'M WRONG AND YOUR EXPERTS WILL EVALUATE, BUT I HAVE TO DO THIS REPORT TO I CAN HAVE A CLEAR CONSCIENCE THAT DID WHAT I THOUGHT IS THE BEST. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Service brakes, Engine, Apr 12, 2016
ABOUT A MONTH AFTER PURCHASING MY USED JEEP, I WAS COMING TO A STOP ON A CITY STREET AND MY JEEP POWERED OFF COMPLETELY. AFTER TAKING THE JEEP IN TO THE DEALERSHIP THEY FIXED THE FUEL PUMP RELAY, WHICH WAS RECALLED ,AND SENT ME ON MY WAY. SINCE THEN MY JEEP HAS POWERED OFF 5 TIMES (ONCE WHILE ENTERING THE HIGHWAY, TWICE WHILE EXITING THE HIGHWAY, ONCE WHILE MAKING A U-TURN UNDER THE HIGHWAY AND ONCE ON A CITY STREET) EACH TIME WHILE BRAKING. I'VE HAD NO POWER BRAKES OR STEERING EACH TIME.
Electrical system, Apr 8, 2016
ALTERNATOR NEEDED REPLACEMENT WAS NOT PART OF RECALL ON OTHER GRAND CHEROKEE MODELS. DID HAVE WARNING SO CAR WAS LEFT IN A SAFE PLACE BEFORE IT WOULD STALL.
Electrical system, Engine, Apr 7, 2016
I ENGAGED THE FACTORY INSTALLED REMOTE START IN SIDE MY GARAGE. WITHIN 3 MINUTES THE ENGINE WAS ON FIRE. THE FIRE ORIGINATED JUST IN FRONT OF THE PASSENGER SEAT BUT UNDER THE HOOD. I PRESSED THE START BUTTON IN ORDER TO TURN THE CAR OFF OF AUXILIARY. FLAMES ENGULFED THE ENGINE AND MY HOUSE.
Service brakes, Apr 6, 2016
I EXPERIENCED A LOSS OF BRAKES ON MY GRAND CHEROKEE. I PUSHED THE PEDAL TO THE FLOOR AND COULD HEAR AIR ESCAPING, BUT I HAD VERY LITTLE BRAKE. I HAD TO PUSH EXCEEDINGLY HARD TO STOP THE VEHICLE. FORTUNATELY, I WAS NOT DRIVING IN HEAVY TRAFFIC AND COULD GET TO MY LOCAL GARAGE. AT THE GARAGE I WAS TOLD THE BOOSTER NEEDED REPLACED AS IT HAD FAILED.SINCE WE HAD THE SAFETY RECALL DONE IN DECEMBER 2014 IT SEEMED STRANGE THAT THE BRAKE BOOSTER FAILED. AFTER READING OTHER COMPLAINTS, IT APPEARS THAT JEEP IS AWARE OF THE ISSUE AND THAT THE RECALL DID NOT SOLVE THE PROBLEM. FORTUNATELY, I WAS NOT IN A SERIOUS ACCIDENT....UPDATED 02/22/17 *BF *TR
Engine, Apr 6, 2016
UNEXPECTED ENGINE STALL OUT WHILE DRIVING.
Service brakes, Apr 5, 2016
I HAD MY JEEP IN SOME TIME AGO FOR THE BRAKE BOOSTER RECALL BUT OVER THE LAST FEW MONTHS, I HAVE BEGUN TO NOTICE A SOUND OF AIR WHEN I AM PRESSING THE BRAKE PEDAL. SOME INFORMATION THAT I HAVE FOUND SEEMS TO DENOTE THIS AS AN ISSUE WITH THE BRAKE BOOSTER FAILING. I NEED TO KNOW IF THIS MEANS THAT THIS WAS NOT FIXED WHEN I TOOK IT IN FOR THE RECALL REPAIR AS THIS SEEMS TO BE GETTING WORSE AS TIME GOES BY. THE DATE BELOW IS AN ESTIMATE BASED ON WHEN THIS STARTED BUT IT IS NOT A DIRECT DAY OF OCCURRENCE. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS NOW.
Steering, Apr 4, 2016
BROUGHT MY 2012 JEEP GRAND CHEROKEE TO THE DEALERSHIP THAT I PURCHASED IT FROM 6 MONTHS PRIOR FOR AN OIL CHANGE. WHEN PICKING IT UP THEY TOLD ME THERE WAS A SIGNIFICANT LEAK AND HANDED ME A QUOTE TO REPLACE THE POWER STEERING RACK FOR 1700 DOLLARS. NOT WHAT I WANTED TO HEAR FROM A CERTIFIED VEHICLE I PURCHASED WITH LESS THAN 50000 MILES.
Service brakes, Mar 31, 2016
MY BRAKES STOPPED WORKING WHILE STOPPED AT A STOP LIGHT. THE BRAKE PEDAL KICKED BACK AND FORCED MY FOOT UPWARDS. I WAS AT THAT POINT NO LONGER ABLE TO DEPRESS THE BRAKE PEDAL. I STARTED CRAWLING FORWARD AND WHEN THE LIGHT TURNED GREEN SLOWLY ACCELERATED TO A PARKING LOT. I HAD TO PRESS ON THE BRAKES AS HARD AS I WAS ABLE AND SLOWLY CAME TO A STOP. THERE WAS EXTREME RESISTANCE TO DEPRESSING THE PEDAL AND A GRINDING/HISSING NOISE COMING FROM ENGINE COMPARTMENT. IT ALSO SOUNDED LIKE THE BRAKES WERE GRINDING AT THE WHEELS. I WAS LUCKY TO BE AT A STOP LIGHT AND NOT TRAVELING AT HIGH SPEED WITH MY CHILDREN. THE VEHICLE WAS TOWED TO DEALERSHIP AND THEY ARE DIAGNOSING.
Power train, Visibility, Mar 31, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START BUT FAILED TO SHIFT OUT OF PARK. IN ADDITION, THE WINDSHIELD WIPERS FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHO INDICATED THAT THE TRANSMISSION MODULE, THE WIPER MOTOR AND THE (TIPM) TOTALLY INTEGRATED POWER MODULE FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Engine, Fuel/propulsion system, Mar 29, 2016
UNEXPECTED ENGINE STALL WHILE DRIVING ON FREEWAY. THIS IS THE SECOND TIME EXPERIENCING UNEXPECTED STALL OUT WHILE DRIVE AFTER THE RECALL WAS COMPLETED.
Fuel/propulsion system, Mar 26, 2016
I HAVE MADE 4 CALLS TOTAL TO FRONTIER IN LUBBOCK AND ALL AMERICAN IN MIDLAND WITH NO RESPONSE ON RESOLVING THE RECALLS P36, P14 AND FUEL PUMP RELAY. FIRST CALL WAS MADE IN OCTOBER 2015. LEFT 2 VOICE MESSAGE2 AND TALKED TO 2 REPS. THAT SAID THEY WOULD CALL BACK TO SCHEDULE.
Electrical system, Electronic stability control (ESC), Mar 26, 2016
WAS DRIVING WITH MY FAMILY, BATTERY LIGHT CAME ON AND CAR SHUT OFF AT THE LIGHT, CAR STARTED TO MAKE A WHISTLING NOISE BEFORE LIGHT CAME ON. RESTARTED CAR LIGHT WAS NO LONGER ON AND NOISE GONE. DROVE ABOUT 5 MILES ON THE HIGHWAY AND ALL THE DASH LIGHTS CAME ON. WINDSHIELD WIPERS TURNED ON THEN LOST COMPLETE POWER OF CAR. UNABLE TO STEER USE EMERGENCY LIGHTS OR BRAKES, LUCKILY WAS ABLE TO COAST TO A STOP AND NOT GET HIT. CAR TOWED TO OUR MECHANIC, MECHANIC SAID RECALL DUE TO DEFECTIVE ALTERNATOR. HAD IT TOWED TO LOCAL DEALERSHIP SJ DENHAM, CHRYSLER AND DEALERSHIP TELLS US THERE IS NO RECALL ON OUR CAR FOR ALTERNATER. 10-12 DAYS TO GET ALTERNATER. WON'T PROVIDE RENTAL OR LOANER. CAR SITS AT DEALERSHIP WAITING FOR ALTERNATER. CHRYSLER SAID THEY WOULD ASSIGN A CASE MANAGER AND MAKE IT UPSCALE CASE, THAT THEY WOULD CALL US WITHIN 48 HOURS, 2 DAYS LATER WE HAVE NOT RECEIVED A CALL. DEALER IS CHARGING OUR EXTENDED WARRANTY FOR THIS SERVICE AND SAID WE HAVE TO PAY 100.00 DEDUCTIBLE AND 40.00 FOR THE BELT THAT WAS DAMAGED. THEY ALSO WANTED 50.00 IF WE WANTED THEM TO LOCATE THE ALTER ER WITHIN 3 DAYS. WE DECLINED PAYING 50.00 STATING THIS SHOULD BE PART OF THEIR CUSTOMER SERVICE .
Electrical system, Mar 22, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,670.
Other or unspecified, Mar 19, 2016
UCONNECT IS NO LONGER WORKING, LOOKED ONLINE AND IN JEEP FORUM MANY PEOPLE HAVE BEEN COMPLAINING ABOUT THIS PROBLEM FOR YEARS AND JEEP AND IPHONE ARE WELL AWARE OF THE PROBLEM, I CALLED THE JEEP UCONNECT TELEPHONE NUMBER AND IF THEY CANNOT DO A SOFT RESET YOU MUST GO TO THE DEALER TO FIX THE PROBLEM, IF YOU ARE OUT OF WARRANTY YOU MUST PAY, HAS BEEN GOING FOR A LONG TIME AND TIES BACK TO IPHONE ISSUES WITH IPHONE UPDATES. WHEN ASKED WHY I NEED TO PAY FOR A SERVICE THAT NEEDS TO BE RESET DUE TO A MANUFACTURER PROBLEM I WAS INFORMED THAT THIS IS JUST THE WAY IT IS.