2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Vehicle speed control, Feb 10, 2016, crash
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED AND SHIFTED INTO REVERSE, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED. THE CONTACT SUFFERED A FRACTURED NOSE THAT INJURED THE SINUS CAVITIES AND A FRACTURED RIB. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000. UPDATED 05/10/16*LJ UPDATED 05/24/18*JB
Electrical system, Feb 4, 2016, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO MAKE AN ABNORMAL NOISE AND THE BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED THE VEHICLE OVER AND SMOKE BILLOWED FROM UNDER THE HOOD. IN ADDITION, THE ELECTRICAL FUNCTIONS FAILED. THE CONTACT WAS AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Suspension, Feb 4, 2016
THE QUADRA LIFT SUSPENSION PUMP CAN FAIL AT SPEED DROPPING THE FRONT END AND/OR THE BACK END OF THE VEHICLE ON THE BUMP STOPS AND CREATING A SITUATION WHERE THE SUSPENSION IS NON COMPLIANT FOR THE ROAD SURFACE POTENTIALLY RESULTING IN LOSS OF CONTROL IN A STOPPING OR TURNING SITUATION. (WIFE EXPERIENCED PUMP FAILURE ON HER WAY TO WORK). THE PUMP IS KNOWN TO HAVE PROBLEMS DURING COLD TEMPERATURES. JEEP IS REFUSING TO ACKNOWLEDGE THE FAILURE.
Electrical system, Feb 3, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000(ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 04/22/16*LJ UPDATED 11/1/2017*JS
Service brakes, Feb 1, 2016
MY BRAKE BOOSTER REPLACEMENT FOR A RECENT RECALL HAD FAILED, AND I WAS UNABLE TO STOP GETTING OFF AN EXIT ON A MAJOR HIGHWAY. I HAD TO COAST THROUGH A SCHOOL ZONE AND PULL IN TO A LOCAL PARKING LOT, HAVING MY CAR STOP AS I RAN IN TO A SNOW BANK. I HAD TO HAVE MY CAR TOWED TO A LOCAL CAR SHOP TO ASSESS THE SITUATION, THEN FIGHT WITH CHRYSLER TO HAVE THEM TOW MY CAR TO THE ORIGINAL DEALER WHO SOLD ME THE CAR. I HAVE ALWAYS HAD MY OIL CHANGED, TIRES PURCHASED AND ALL RECALLS ON MY CAR FIXED AT THE ORIGINAL DEALER, WITH WHOM I HAD PURCHASED THE CAR FROM IN 2012.
Electrical system, Service brakes, Feb 1, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, IT SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE PUSH START BUTTON AND FOB FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TPM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FOB FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,671.
Steering, Jan 31, 2016
AT 40 THOUSAND MILES THE RACK AND PINION NEED REPLACED. THERE IS A LEAK COMING FROM THIS PART. I WAS NOTIFIED DURING AN OIL CHANGE THAT THE REPAIR ISN'T NORMAL AND WOULD COST $1,200. THERE IS NO DAMAGE TO THE VEHICLE. STEERING IS A LITTLE WHINY NOW BUT ACCORDING TO OTHER OWNERS, THIS IS THE START OF THE FAILURE.
Power train, Jan 30, 2016
ENGINE REVS UP INTERMITTENTLY WITH NO EXPLANATION, HAVE DISCUSSED WITH DEALER AND THEY MUST BE ABLE TO DUPLICATE BEFORE COVERING UNDER WARRANTY. DEALER ADMITS THIS IS A WARRANTABLE ISSUE. PROBLEM IS IS THAT IT ONLY HAPPENS EVERY 2000 TO 4000 MILES. VIRTUALLY IMNPOSSIBLE TO DUPLICATE. SEVERE HAZARD WHILE DRIVING ON HIGHWAY. HAVE TO PULL OVER AND RESTART CAR TP CPRRECT PROBLEM.
Service brakes, Jan 29, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE TOOK AN ABNORMALLY LONG TIME TO STOP. IN ORDER FOR THE VEHICLE TO COME TO A COMPLETE STOP, THE BRAKE PEDAL HAD TO BE DEPRESSED EXCESSIVELY AND THE VEHICLE JERKED AS IF IT DROVE OVER A SPEED BUMP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, DETAILS OF THE BRAKE FAILURE COULD NOT BE PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Fuel/propulsion system, Jan 26, 2016
LEAK IN FUEL VAPOR LINES ON TOP OF GAS TANK TO THE CANISTER AND TO THE PURGE VALVE. THIS MUST BE ENDEMIC TO THE CAR. THERE IS A 60 BACKLOG ON THE PART. WARNING LIGHT REMAINS ON AT ALL TIMES, STATIONARY OR MOVING.
Electrical system, Electronic stability control (ESC), Visibility/wiper, Jan 25, 2016
ELECTRONIC STABILITY CONTROL MALFUNCTION INDICATOR LIGHT RANDOMLY GOES ON AND OFF WHILE VEHICLE IS IN OPERATION. AUTOMATIC WIPER BLADES RANDOMLY ACTIVATING WHILE VEHICLE IS IN OPERATION WHEN NO MOISTURE OR RAIN IS PRESENT. AUTOMATIC KEY-LESS ENTRY/EXIT SYSTEM INTERMITTENTLY FAILS TO WORK WHEN USING DOOR FRONT HANDLE SENSORS. DEALERSHIP HAS RECOMMENDED REPLACEMENT OF TIPM UNDER EXTENDED WARRANTY IN EFFORT TO RESOLVE ISSUES.
Fuel/propulsion system, Jan 18, 2016
FUEL PUMP RELAY RECALL NOTICE WAS RECEIVED LAST SUMMER (APPROX. 6 MO. AGO), STILL CAN'T GET PARTS. THE LAST 2 RECALLS FOR THIS VEHICLE TOOK AN EXTREMELY LONG TIME TO GET PARTS. THIS SAFETY RECALL STATES THAT IT CAN CAUSE A CRASH! IT NEEDS TO BE FIXED PROMPTLY OR ANOTHER VEHICLE SHOULD BE PROVIDED. R09/NHTSA 15V-115
Service brakes, Jan 13, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE WARNING INDICATOR ILLUMINATED AND THE BRAKES FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. .....UPDATED 02/10/16 *BF *CN
Electrical system, Jan 9, 2016, fire
JEEP GRAND CHEROKEE 2012 HEADLINER FIRE. RECALL P36. HEADLINER BURST INTO FLAMES WHILE STATIONARY IN MY DRIVEWAY AT HOME. HAD BEEN DRIVING THE CAR 15 MINUTES PRIOR TO THE FIRE STARTING. LOTS OF SMOKE AND NOXIOUS FUMES COMING FROM THE HEADLINER AREA ABOVE THE WINDSHIELD PRIOR TO THE FIRE. THINKING THAT THIS WAS PROBABLY AN ELECTRICAL PROBLEM, I WAS TRYING TO DISCONNECT THE BATTERY CABLE TO PREVENT FURTHER ELECTRICAL CURRENT FLOWING THROUGH THE WIRING. BEFORE I WAS ABLE TO DISCONNECT THE BATTERY, FLAMES ERUPTED JUST ABOVE THE DRIVER'S SIDE FRONT WINDOW. I WAS ABLE TO DISTINGUISH THE FLAMES WITH WATER FROM A GARDEN HOSE AND HIGH PRESSURE NOZZLE. THE FIRE DEPARTMENT WAS CALLED AND ARRIVED WITHIN 10 MINUTES OF THE CALL. THEY CUT OUT THE HEADLINER, CUT THE WIRING AND DISCONNECTED THE BATTERY CABLE. I REPORTED THIS INCIDENT TO CHRYSLER ON NOVEMBER 28. THEY SENT AN INVESTIGATOR TO INVESTIGATE THE SITUATION AND SUBMIT A REPORT. THE REPORT HAS BEEN RECEIVED BY CHRYSLER AND IT IS MY UNDERDTANDING IT IS NOW IN THEIR LEGAL DEPARTMENT, WHERE IT HAS BEEN FOR ALMOST A MONTH. I HAVE NOT HEARD ANYTHING FROM CHRYSLER ON THIS MATTER. I HAVE CONTACTED THE JEEP RECALL CENTER AT LEAST 8 TIMES OVER THE LAST 30 DAYS AND AM TOLD BY THEM THAT SOMEONE WILL BE CONTACTING ME WITHIN 2 TO 3 BUSINESS DAYS. IT NEVER HAPPENS. ALSO, I HAD HAD THE P36 RECALL SERVICE PERFORMED AT THE CHRYSLER DEALER ON JULY 30, FOUR MONTHS PRIOR TO THE FIRE. I HAVE NOW SEEN THAT THERE IS A NEW RECALL NOTIFICATION FROM CHRYSLER, DECEMBER 24, ON THIS SAME P36 VANITY LAMP WIRING ISSUE. THE NEW RECALL SPECIFICALLY ADDRESSES 2011 - 2012 JEEP GRAND CHEROKEE'S THAT HAVE HAD THE ORIGINAL P36 RECALL SERVICE PERFORMED. IT APPEARS THEY ARE TRYING TO RE-FIX A PROBLEM THE DEALERS DID NOT FIX THE FIRST TIME. WHO CAN I CONTACT TO GET SOME HELP WITH THIS? SO FAR CHRYSLER IS DOING NOTHING TO RESOLVE THIS MATTER WITH ME. THANK YOU.
Other or unspecified, Fuel/propulsion system, Jan 6, 2016
WELL NOT FEEL SAFE DRIVING THIS CAR SINCE I PURCHASE THIS CAR 4-5 RECALL ON THIS CAR AND NO HAPPY TO TAKE FOR REPAIR BECAUSE USED MY OWN TIME FOR THIS
Suspension, Jan 6, 2016
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE FRONT OF THE VEHICLE WENT UP AND THE REAR OF THE VEHICLE WENT DOWN. THE VEHICLE BOUNCED REPEATEDLY. THE CONTACT PARKED THE VEHICLE AND, WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE AIR SUSPENSION WARNING INDICATOR ILLUMINATED AS WELL AS FOUR UNKNOWN WARNING INDICATORS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR COMPRESSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,600.
Air bags, Visibility/wiper, Jan 6, 2016
THE LEATHER DASHBOARD IS SHRINKING AND COMING UNGLUED FROM THE DASHBOARD FRAME. THE DEFROSTER VENTS ARE NOW AFFECTED AND BEING PULLED BY THE DISINTEGRATING LEATHER. I AM CONCERNED THAT SINCE THE DASHBOARD COATING IS NO LONGER AFFIXED TO THE CAR, THE DASHBOARD WILL BE RIPPED OFF AND BECOME A PROJECTILE IF THE AIRBAGS INFLATE. THE PROBLEM EXISTS ALL THE TIME BUT THE THREAT EXISTS MOST WHEN CAR IS IN MOTION.
Electrical system, Dec 31, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE BATTERY SENSOR LIGHT SUDDENLY ILLUMINATED FOR APPROXIMATELY TEN MINUTES BEFORE THE VEHICLE SUDDENLY SHUT OFF WHILE DRIVING THROUGH AN INTERSECTION. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.
Power train, Dec 30, 2015
OXYGEN SENSOR SHORTED OUT THE POWERTRAIN CONTROL MODULE CAUSING THE ENGINE TO ALMOST STALL OUT AND ENGINE LIGHT TO COME ON AND FLASH. HAD TO REPLACE OXYGEN SENSOR AND POWERTRAIN CONTROL MODULE. *JS
Electrical system, Dec 29, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 02/12/16*LJ
Electrical system, Exterior lighting, Dec 28, 2015, fire
VEHICLE WAS IN MOTION WHEN I NOTICED SMOKE COMING OUT OF THE PASSENGER VANITY MIRROR AREA. I IMMEDIATELY PULLED OVER, TURNED THE CAR OFF, AND CALLED 911. THE RESPONDING FIREMEN HAD TO CUT A HOLE IN THE ROOFLINER OF THE AUTOMOBILE IN ORDER TO DETERMINE THE LOCATION OF THE START OF THE FIRE, WHICH THEY CONFIRMED WAS THE WIRING TO THE VISOR. THE DIRECT CAUSE OF THE FIRE WAS CONFIRMED BY SERVICE EMPLOYEES AT THE DEALERSHIP THE CAR WAS BROUGHT TO, AS WELL AS INVESTIGATIVE ENGINEERS FOR CHRYSLER, AS FAULTY WIRING TO THE VISOR LIGHTING ON THE PASSENGER SIDE OF THE VEHICLE. THE CAUSE OF THIS INCIDENT IS DIRECTLY RELATED TO NHTSA CAMPAIGN #14V391000, CHRYSLER RECALL #P36. A RECALL FOR THE VISOR WIRING WAS ISSUED, AND REPAIRS WERE MADE AT THE DEALERSHIP. THE FIRE IN THE VANITY AREA OF THE AUTOMOBILE OCCURRED ROUGHLY A MONTH AFTER THE RECALL REPAIR WAS COMPLETED. THIS LEADS ME TO BELIEVE THAT THE SOLUTION FOR THE RECALL ISSUE IS NOT SUFFICIENT AND SHOULD CONTINUE TO BE INVESTIGATED.
Other or unspecified, Fuel/propulsion system, Dec 21, 2015
A YEAR AGO I CALLED MY DEALERSHIP ABOUT MY CAR NOT STARTING JUST WEEKS AFTER COMPLETING A MAJOR (NORMAL) SERVICE. AFTER COMPLAINING TO THE DEALERSHIP AND JEEP DIRECTLY, I HAD MY JEEP TOWED AND THEY AGREED TO FIX THE FUEL PUMP (A RECALL THAT HAD RECENTLY COME OUT, BUT NOT YET ON MY SPECIFIC JEEP). THE FIX SEEMED TO WORK FOR A FEW MONTHS, BUT THEN BEGAN HAPPENING AGAIN, ONLY NOW I CAN SOMETIMES START THE JEEP AFTER WAITING AWHILE. LESS THAN 2 MONTHS AGO WHEN MY JEEP WOULDN'T START AGAIN, I CALLED SCHEDULED AN APPOINTMENT TO HAVE IT FIXED AGAIN, ALONG WITH AN OIL CHANGE. WHEN I PICKED UP MY JEEP, I LEARNED THAT THE FIX WAS NOT DONE. THE MECHANIC NOTED THAT IT HAD ALREADY BEEN DONE. I COMPLAINED TO THE CASHIERS THAT THE JEEP NOT STARTING WAS THE MAIN REASON I BROUGHT THE JEEP IN. I ASKED TO SPEAK TO SOMEONE, BUT THEY COULDN'T FIND MY SERVICE ADVISER. I ASKED THEM TO HAVE HIM CALL ME. HE NEVER CALLED. I LEFT SEVERAL MESSAGES AND I'VE SENT EMAILS TO THE SUPERVISOR, AND NO RETURN CALLS. NOW I HAVE A NEW PROBLEM IN ADDITION TO THE JEEP NOT ALWAYS STARTING, I HAVE A SIGNIFICANT WATER SLOSHING NOISE COMING FROM THE PASSENGER SIDE. NOTE: EACH TIME THAT MY CAR HAS FAILED TO START, IT WAS FIRST IN THE OFF POSITION AND PARKED. THE NUMBER OF TIMES MY JEEP HAS FAILED TO START, OR DIED AFTER START HAD BEEN MORE THAN 10 TIMES.
Electrical system, Dec 18, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT
Electrical system, Air bags, Fuel/propulsion system, Dec 16, 2015
MY VEHICLE HAS A RECALL (R09/NHTSA 15V-115) FOR FAILURE OF THE TIPM RESULTING IN VEHICLE STALLS AND NON STARTS WHICH HAVE OCCURRED ON MULTIPLE OCCASIONS SINCE 2013 MOST RECENTLY 12/15/15. MY VEHICLE HAS STALLED IN TRAFFIC ON THE HIGHWAY AND INTERSTATE AT SPEED IN HEAVY TRAFFIC ALMOST CAUSING SEVERAL ACCIDENTS. I HAVE TAKEN THE VEHICLE TO THE LOCAL DEALER (NAPOLETON) WHO ATTEMPTED TO FIX WITHOUT RESOLVE. IN FACT, I BROUGHT BACK AFTER THERE FIRST ATTEMPT AND THEY WANT TO CHARGE ME $1600 TO REPAIR. I HAVE RESEARCHED OTHER COMPLAINTS AND TRULY KNOW THIS IS AN ELECTRICAL ISSUE THAT IS PART OF THE SAFETY RECALL. ADDITIONALLY, MY AIRBAG LIGHT CONTINUES TO COME ON WHICH IS ALSO ADDRESSED IN THE RECALL. JEEP HAS REFUSED TO REPAIR AND I CANNOT DRIVE VEHICLE DUE TO SAFETY CONCERNS. PLEASE HELP.
Electrical system, Fuel/propulsion system, Dec 14, 2015
VEHICLE RECALL REPAIR (TIPM FUEL PUMP RELAY) WAS COMPLETED ON SEP 03, 2015 AND AGAIN FOLLOWED UP ON SEP 14, 2015. NO START CONDITIONS CONTINUE TO OCCUR MULTIPLE TIMES PER WEEK. MUST CYCLE THROUGH IGNITION/ACCESSORY/RUN/OFF MULTIPLE TIMES BEFORE STARTING ON OCCASION. THIS CONDITION MAY HAPPEN 1, 2, OR 3 TIMES IN SUCCESSION BEFORE ENGINE WILL START. OTHER TIMES THERE IS NO OCCURRENCE FOR MANY DAYS.