2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Mar 10, 2015
CAR OCCASIONALLY DOES NOT START WHEN THE PUSH BUTTON START IS USED. OTHER TIMES THE CAR GOES INTO A LONG CRANK. THE ONLY WAY TO STOP THIS IS TO CYCLE THROUGH OPTIONS BY PUSHING THE PUSH BUTTON START SEVERAL TIMES AND TRY AGAIN. SOMETIMES THE CAR STARTS, OTHER TIMES I HAVE TO DO THIS SEVERAL TIMES BEFORE THE CAR STARTS. *TR
Service brakes, Mar 10, 2015
WHEN DRIVING, OFTEN ON HIGHWAYS FOR A WHILE THE BRAKES GET EXTREMELY STIFF FEELING FOR A FEW SECONDS. AFTER A FEW SECONDS THE BRAKES GO BACK TO NORMAL FEELING. WHEN THIS HAPPENS IT FEELS LIKE CAR LOSES BRAKING POWER AND BRAKING FEEL DURING THE STIFF BRAKE. *TR
Electrical system, Mar 10, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Mar 10, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/29/15*CN THE CONSUMER STATED THE RECALL WAS COMPLETED ON APRIL 6, 2015. *JB
Service brakes, Hydraulic, Engine and engine cooling, Service brakes, Mar 10, 2015
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEAT CYLINDER HEAD AND BRAKE SYSTEM RECALL NOTICES ISSUES. *SMD THE CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED PRIOR TO RECEIVING THE RECALL. THE DEALER INFORMED HIM HE WOULD NEED TO PUT DOWN OVER 4100 FOR A DIAGNOSTIC CHECK TO VERIFY THE PROBLEM. THE CONSUMER STATED IT WAS NOT MENTIONED IN THE RECALL. IN FACT, THE RECALL STATED THE DEFECT WOULD BE FIXED FOR FREE. *JB
Electrical system, Mar 9, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Mar 7, 2015, fire
WHILE DRIVING, MY VEHICLE BEGAN TO SMELL LIKE SMOKE. SOON AFTER, THE PASSENGER SIDE HEADLINER, NEAR THE VISOR WENT INTO FLAMES. *TR
Electrical system, Service brakes, Mar 6, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000: (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Mar 6, 2015
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS:14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Engine, Mar 5, 2015
WHILE DRIVING ON A RAINY DAY, MY CAR SHUT OF-AT THE TIME I WAS DOING APPROX 50 MPH. I HAD TO PULL OVER TO THE SIDE AND RESTART THE CAR. WHEN I TOOK MY CAR, I WAS INFORMED THERE IS A TIPM ISSUE AND MY COMPUTER NEEDED TO BE REPLACED, COSTING ME OVER $1500. SINCE MY WARRANTY EXPIRED, I HAVE TO PAY OUT OF POCKET. MY HANDS ARE TIED ON THIS ONE, AS IT POTENTIALLY CAN CAUSE A SERIOUS SAFETY ISSUE FOR MY FUTURE. ALSO A PROBLEM WITH THE TIPM, MY CAR HAS FAILED TO START ON APPROX 10 OCCASIONS. IT TAKES ME ABOUT 20 MINUTES TO GET IT TO START. *TR
Electrical system, Mar 5, 2015
GOOD MORNING, I RECEIVED A SAFETY NOTICE (RECALL) PREVIOUSLY SENT TO ME ON/OR ABOUT OCTOBER 2014. I DID PERSONALLY CONTACTED MY DEALER AND FOLLOW UP IN A REGULAR BASIS FOR MONTHS NOW AND THE ANSWER HAS ALWAYS BEEN "WE ARE ON QUEUE WAITING FOR PARTS FROM CHRYSLER". I DO ACKNOWLEDGE THE RECIPT OF THE SECOND NOTICE TODAY MARCH 5TH 2015. WHAT ELSE AM I SUPPOSE TO DO IN ORDER TO HAVE THE SERVICE DONE..?? SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Mar 3, 2015
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE WINDSHIELD WIPERS AND WIPER FLUID MOTOR WOULD NOT OPERATE. IN ADDITION, THE DOOR LOCKS HAD STOPPED WORKING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TIPM WAS FAULTY AND NEEDED TO BE REPLACED. THE TIPM WAS REPLACED BUT AFTER RETRIEVING THE VEHICLE, THE BRAKE LIGHTS WOULD INTERMITTENTLY MALFUNCTION AND WOULD NOT ILLUMINATE. ALSO, THE CONTACT MENTIONED THAT WHEN SWITCHING ON THE TURN SIGNAL THE FOG LIGHTS WOULD FLASH ON. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE REPLACEMENT TIPM WAS ALSO FAULTY AND NEEDED TO BE REPROGRAMMED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 55,400.
Service brakes, Mar 2, 2015
I RECEIVED RECALL NOTICE P14 REGARDING THE BRAKE BOOSTER ISSUE IN OR AROUND MAY 2014. I CALLED THE CLOSEST DEALERSHIP TO MY HOUSE AND WAS TOLD THEY WERE TOO BUSY, UNDERSTAFFED, HAD GUYS IN TRAINING AND HAD NO TIME TO FIX THE CAR. THE DEALERSHIP IS ED TOMKO CHRYSLER IN AVON LAKE, OHIO. THEY ASSURED ME THIS WAS NOT A DANGEROUS PROBLEM WITH THE CAR. I ASKED THEM TO CALL ME BACK WHEN THEY HAD TIME TO DO THE WORK AND THEY REFUSED, SAYING IT WAS UP TO ME TO CALL THEM. I CALLED AGAIN IN JULY AND WAS TOLD THE SAME THING. ON FEBRUARY 28, THE BRAKES FAILED WHEN I WAS DRIVING, WHICH CAUSED A SEVERE BRAKE APPLICATION PROBLEM. BY SOME MIRACLE, I AVOIDED A SERIOUS ACCIDENT BY INCHES. I CALLED THE DEALERSHIP IMMEDIATELY BUT WAS TOLD THE SERVICE DEPARTMENT WAS GONE FOR THE DAY. I CALLED ON MONDAY MARCH 2 AND WAS TOLD THAT THE FIRST AVAILABLE APPOINTMENT WOULD BE ON APRIL 21. I EXPLAINED THAT THE CAR WAS UNDRIVEABLE. THE SERVICE MANAGER ONCE AGAIN TOLD ME THAT HE WAS TOO BUSY, UNDERSTAFFED AND HAD GUYS IN TRAINING. THIS WAS ALMOST WORD FOR WORD HIS EXCUSE FROM LAST YEAR. I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE NUMBER 800-853-1403 BUT HUNG UP AFTER 51 MINUTES, HEARING OVER 50 TIMES "THANK YOU FOR HOLDING, YOUR CALL IS IMPORTANT TO US...." THE LIES OF THE DEALERSHIP AND THE INCOMPETENCE OF CHRYSLER COULD HAVE COST ME MY LIFE IF THE BRAKE FAILURE HAD OCCURRED ON THE HIGHWAY. PLEASE TAKE APPROPRIATE ACTION. THANK YOU. *TR
Service brakes, Feb 26, 2015, crash
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH DURING INCLEMENT WEATHER, THE BRAKES WERE DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Engine, Feb 20, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, ALL OF THE WARNING LIGHTS ILLUMINATED. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Electrical system, Service brakes, Feb 20, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTICES FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS TO REMEDY THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Engine, Feb 18, 2015
THE ENGINE WOULD WANT START. REPEATEDLY ATTEMPTED TO START THE ENGINE WITH IT SEEMING TO TURN OVER BUT NOT START. I HAD TO WAIT SEVERAL MINUTES AND RETRY UNTIL THE ENGINE FINALLY DID START. THIS IS THE SECOND OCCURRENCE OF THIS SPORADIC ENGINE START ISSUE. PREVIOUSLY, I TOOK THE CAR TO A MECHANIC AND THEY WERE UNABLE TO REPRODUCE THE ENGINE START ISSUE AFTER MANY ATTEMPTS. *TR
Electrical system, Feb 17, 2015
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD START INTERMITTENTLY. IN ADDITION, WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND MULTIPLE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIPM NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BACK TO THE MECHANIC WHO DIAGNOSED THAT THE TIPM NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Visibility, Feb 14, 2015
DUE TO PASSENGER BLENDER DOOR BEING STUCK, NO HEAT CIRCULATES ON PASSENGER SIDE...CAUSES WINDSHIELD TO FREEZE UP MAKING VISIBILITY ALMOST IMPOSSIBLE ON THAT SIDE IN FREEZING WEATHER CONDITIONS ESP. ON HIGHWAY AT ORDINARY SPEEDS. SEVERAL PEOPLE HAVE ADDRESSED THIS ON THE INTERNET..SHOULD BE A RECALL ITEM FOR SAFETY PURPOSES. *TR
Suspension, Electrical system, Engine, Feb 14, 2015
I HAVE HAD MULTIPLE PROBLEMS WITH MY 2012 GRAND CHEROKEE. ALL OF THE EXTERNAL LIGHTS MODULES ---HEADLIGHTS AND TAIL LIGHTS--- WENT OUT AND HAD TO BE REPLACED DUE TO AN ELECTRICAL PROBLEM THEN THE CAR SOMETIMES WOULDN'T START. THE DEALER COULDN'T REPLICATE THE PROBLEM SO TOLD ME THEY COULDN'T DO ANYTHING. FINALLY ONE TIME IT HAPPENED AT THE DEALER AND THEY FIGURED IT WAS A DEFECT IN THE KEYLESS ENTRY THAT WAS READING THE SIGNAL FROM THE KEY FOB. THEN WHEN THEY WERE INSPECTING THE CAR THEY FOUND THE REAR SHOCK WAS LEAKING. THEY ORDERED A NEW PART IN JUNE AND IT WAS FINALLY REPLACED IN OCT AS THE PART WAS ON BACK ORDER. ON A ROUTINE OIL CHANGE THE SERVICE TECH TOLD ME I NEEDED ROUTINE MAINTENANCE CHECK ( 30000 MILES) TO THE TUNE OF $1700 AND WANTED ME TO DO IT RIGHT THEN.. THE DAY AFTER THIS OIL CHANGE THE CHECK ENGINE LIGHT COMES ON. I CALLED THE DEALER. THEY SAID IT WAS PROBABLY BECAUSE I HADN'T DONE MY 30000 MILE CHECK ( THE DAY BEFORE). HE SAID IT COULD BE VARIABLE THINGS BUT PROBABLY A BAD SPARK PLUG THAT NEEDED TO BE REPLACED ( PART OF THE $1700 CHECK HE HAD WANTED ME TO DO). I SAID I HAD OTHER CARS INCLUDING A 2002 JEEP AND I HADN'T HAD TO REPLACE THE SPARK PLUGS AT 30000 MILES. THEN HE REALIZED MY 3.6 L CAR DID NOT NEED SPARK PLUGS CHANGED AT 30000 ---- ONLY THE 5.7 DID. YESTERDAY I CHECKED MY FLUIDS AND SAW THE POWER STEERING FLUID WAS WAY LOW. I CALLED THE DEALER TO SEE IF THIS WAS NORMAL. THE TECH SAID NO--- THE STEERING FLUID WAS IN A CONTAINED SYSTEM AND SHOULD NOT LOOSE FLUID. HE SAID I MUST HAVE A LEAK SOMEWHERE IN THE SYSTEM. HE SAID IT WAS VERY DANGEROUS BUT NOT COVERED UNDER WARRANTY. HE SAID THE ENGINE COULD CATCH FIRE OR I COULD LOOSE STEERING. WHY WOULDN'T THIS BE COVERED UNDER WARRANTY? IT IS DANGEROUS. THE CAR ONLY HAS 36000 MILES AND THIS LEAK SHOULD NOT HAPPEN. *TR
Service brakes, Feb 13, 2015
A RECALL WAS ISSUED FOR THE JEEP GRAND CHEROKEE IN EARLY 2014. ON JULY 31, 2014, I REQUESTED THE REPAIR, BUT THE BRAKE BOOSTER WAS BACK-ORDERED. I ATTEMPTED SEVERAL TIMES, MONTHLY, TO SCHEDULE THE REPAIR, BUT WAS REPEATEDLY TOLD THE PART WAS NOT AVAILABLE. ON FEBRUARY 13, 2015, OUR GRAND CHEROKEE'S BRAKE BOOSTER FAILED, CAUSING DIFFICULTY TO CONTROL THE VEHICLE WHEN APPROACHING AN INTERSECTION. NO ACCIDENT OCCURRED. FORTUNATELY, WE WERE ABLE TO AVOID A VERY DANGEROUS SITUATION. THE VEHICLE WAS TAKEN TO THE NEAREST MECHANIC. HE SUGGESTED TAKING THE VEHICLE TO THE JEEP DEALER DUE TO A FAILURE WITH THE BRAKE BOOSTER. SINCE THE VEHICLE IS UNDER WARRANTY AND ALSO SUBJECT TO THE RECALL, THE PART SHOULD BE REPLACED OR REPAIRED AT NO COST. THE LOCAL JEEP DEALER OFFERED TO REPLACE THE BRAKE BOOSTER. THE PART WAS AVAILABLE FOR REPAIR SINCE IT HAD FAILED, BUT THE PART WOULD NOT HAVE BEEN AVAILABLE TO ME IF IT HAD NOT FAILED. ALMOST SEVEN MONTHS HAVE PASSED SINCE I REQUESTED THE REPAIR UNDER A SAFETY RECALL. IF IT HAD NOT FAILED, IT IS NOT KNOWN HOW MUCH LONGER IT WOULD HAVE TAKEN TO GET THE REPAIR PERFORMED. I UNDERSTAND I WAS 30-SOMETHING IN LINE FOR THE REPAIR, BUT THERE IS MORE THAN 100 WAITING AT THE LOCAL DEALERSHIP. THE DEALER CLAIMS THEY ARE RECEIVING A VERY LIMITED SUPPLY FOR THE RECALL PARTS. THE JEEP SAFETY BULLETIN, FOUND AT HTTP://WWW.JEEP.COM/WEBSELFSERVICE/PDF/P14.PDF, INDICATES A COMPLAINT SHOULD BE FILED IF THE REPAIR IS NOT COMPLETED IN A REASONABLE AMOUNT OF TIME. I DO NOT BELIEVE SEVEN MONTHS IS A REASONABLE AMOUNT OF TIME FOR THIS RECALL, DUE TO THE SAFETY HAZARD ASSOCIATED WITH IT. A PROMPT REMEDY COULD HAVE PREVENTED THE NEAR-ACCIDENT EXPERIENCED AT THE INTERSECTION. *TR
Electrical system, Feb 12, 2015
AFTER OWNING MY 2012 JEEP GRAND CHEROKEE FOR ONLY 1 SINGLE DAY (PURCHASED WITH 35,004 MILES ON 2/11/15), I WAS UNABLE TO START IT AFTER 6-7 PUSH START ATTEMPTS WITH THE BRAKE PEDAL PROPERLY PRESSED DOWN. AFTER PUTTING IT IN NEUTRAL AND PULLING IT TO THE SIDE OF A HILL,I PUT THE VEHICLE BACK INTO PARK AND ONCE AGAIN TRIED AND IT STARTED UP. BASED ON RESEARCH ONLINE, IT LOOKS AS THOUGH THIS IS IDENTICAL TO THE RECALL FOR THE 2011 MODEL AND THE DEFECTIVE TIPM (TOTALLY INTEGRATED POWER MODULE) NEEDING TO BE REPLACED. THE ALTERNATOR RECALL (P60) FOR 2012 JEEP GRAND CHEROKEES IS NOT YET AVAILABLE (YET IT WAS ANNOUNCED BY CHRYSLER IN OCTOBER 2014) AND COULD ALSO BE A FACTOR TO THIS INTERMITTENT START ISSUE. *TR
Electrical system, Feb 12, 2015
I RECENTLY PURCHASED A USED 12 GRAND CHEROKEE FROM STARLING CHEVROLET BUICK IN ST. CLOUD, FL. I DID A TON OF RESEARCH AND HAD BEEN LOOKING FOR THIS PARTICULAR JEEP FOR MANY MONTHS. OUR JEEP IS IN IMMACULATE CONDITION AND THE CAR FAX LISTED ONLY TWO MINOR RECALLS, THE SUN VISOR WIRING AND A BRAKE COMPONENT; NOTHING ELSE. I DROVE IT OFF THE LOT A 35 DAYS AGO AND BACK HOME AND NO PROBLEMS WHATSOEVER. ABOUT 14 DAYS AGO MY JEEP RANDOMLY STALLED WHILE I WAS TAKING A LEFT TURN IN FRONT OF ANOTHER VEHICLE (AT A SAFE DISTANCE). THANKFULLY I WAS ABLE TO PULL OFF THE SIDE OF THE ROAD (NO POWER STEERING) AND COME TO A COMPLETE STOP, PUT JEEP IN PARK, AND STARTED AGAIN. I WAS COMPLETELY BAFFLED WHY IT DID THIS AND TOOK IT IN FOR SERVICE UNDER MY 3 YEAR EXTENDED WARRANTY. MY DEALER WAS UNABLE TO GET ANY ERROR OR WARNING SIGN ON THE DIAGNOSTIC TEST AND COULD NOT FIND ANY PROBLEM WHATSOEVER. MY JEEP HAS STALLED 2 OTHER TIMES WHILE DRIVING AND EACH TIME I TOOK IT BACK AND THE SAME THING, IT WOULD NOT STALL ON THE MECHANIC AND NO CHECK ENGINE LIGHT. I WAS LUCKY TO TALK TO THE PREVIOUS OWNER TONIGHT AND HE EXPLAINED THAT HE HAD THE TIPM REPLACED 2 TIMES, YES 2 TIMES IN THIS JEEP AND AFTER THE 2ND TIME THE JEEP KEPT STALLING ON HIM. MY WIFE AND I ARE TERRIFIED THAT WE PURCHASED A ?LEMON? WITHOUT HAVING ANY KNOWLEDGE ABOUT THIS AT ALL. THE CAR FAX DID NOT SHOW THIS INFORMATION, MY JEEP DEALER SHOWED ME ALL THE WARRANTY HISTORY THROUGH CHRYSLER AND THEY SINCERELY WANT TO HELP US. HOWEVER, IF THE FAULTY TIPM WILL NOT EVEN SHOW A CHECK ENGINE LIGHT, THEN HOW DO THEY WARRANTY A PART? THEY CANT (OR REFUSE) AND THAT IS THE LAWSUIT. THE PREVIOUS OWNER SAID HE HAD TO FIGHT UNTIL HE COULDN'T FIGHT ANYMORE TO GET HIS DEALER TO REPLACE THE TIPM AND IT STILL FAILED AFTER THE FACT AND IS NOW FAILING ON ME. WHAT CAN I DO? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Hydraulic, Feb 11, 2015, crash
2012 JEEP GRAND CHEROKEE. CONSUMER CLAIMS DEPARTMENT REPRESENTATIVE WRITES IN REGARDS TO REPROGRAM ABS MODULE RECALL NOTICE AND SEEKING RENTAL AND COLLISION CLAIMS. *SMD RECALL # 14V104000 WAS SENT ATTACHED TO COMPLAINT. *JB
Electrical system, Engine, Fuel/propulsion system, Feb 10, 2015
JEEP ATTEMPTS TO START WHEN START IS PUSHED. ENGINE TURNS BUT WILL NOT START. OCCASIONALLY IT STARTS AND THEN QUICKLY SHUTS DOWN. OTHER TIMES IT STARTS AND RUNS PERFECTLY. *TR