2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Service brakes, Hydraulic, Aug 12, 2014
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Aug 11, 2014
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/22/2014*LJ UPDATED 04/2/2015 *JS
Service brakes, Aug 8, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE WERE NO FAILURES AT THIS TIME.
Service brakes, Hydraulic, Service brakes, Aug 8, 2014
RECALL NOTICE RECEIVED P14/NHTSA 14V-154. CALLED DEALERSHIP REGARDING RECALL. TOLD THE PART WOULD BE ORDERED (JUNE 11). CALLED AGAIN AUGUST 7. TOLD IT WOULD BE ANOTHER TWO MONTHS. TOLD BY DEALERSHIP THAT ORDERS WERE ALLOWED TO GO THRU BUT THAT ONLY ONE PART PER WEEK SHIPPED. ASKED IF IT COULD BE MORE THAN A YEAR. DEALERSHIP THOUGHT NOT BUT ADMITTED IT HAD NO WAY OF KNOWING. *TR
Engine, Aug 6, 2014, fire
I WANT TO LAUNCH A COMPLAINT THAT TODAY MY 2012 JEEP GRAND CHEROKEE'S ENGINE CAUGHT ON FIRE. I WAS STOPPED AT A STOP SIGN AND NOTICED MY CAR STARTED SMOKING. A POLICE OFFICER IN THE CAR BEHIND ME TOLD ME TO GET OUT OF THE CAR BECAUSE THE CAR WAS ON FIRE. THE CAR WAS TOWED TO THE JEEP DEALERSHIP AND I'M WAITING FOR THEM TO TELL ME WHAT HAPPENED. WHEN I GOT HOME I NOTICED THREE SMALL POOLS OF DRIED AND WET RED FLUID THAT MAY HAVE BEEN LEAKING FROM MY HOOD AND BE IN SOMEWAY RELATED TO THIS INCIDENT. I WOULD LIKE TO KNOW IF THERE HAS BEEN SOME TYPE OF RECALL OR COMPLAINT LINKED TO RED FLUID AND ENGINE FIRES. THANK YOU. *TR
Suspension, Aug 6, 2014
RIGHT REAR SHOCK IS LEAKING OIL, CAUSING DAMAGE TO SUSPENSION. DEALERSHIP CONTACTED CHRYSLER AND THE PART IS BACK ORDERED AND WILL NOT BE AVAILABLE TO 6-8 WEEKS. UNACCEPTABLE -THIS IS A SAFETY ISSUE THAT SHOULD NOT BE PUT OFF MORE THAN A MONTH. SO WHAT DO CUSTOMERS LIKE MYSELF DO, DRIVE AROUND OR STAY HOME "CARLESS" BECAUSE I WAS SOLD A BAD VEHICLE? INVESTIGATION NEEDS TO BE CONDUCTED AND SOMETHING MUST BE DONE. *TR
Suspension, Electrical system, Visibility/wiper, Aug 6, 2014
INFORMED BY TECHNICIAN THAT I HAVE THE RIGHT REAR SHOCK TO BE LEAKING OIL, CAUSING THE CAR TO BOUNCE, POOR CONTROL, RUSTY BRAKE PADS AND POSSIBLY MORE PROBLEMS IN THE FUTURE. THE VEHICLE ALSO HAVE BEEN SELECTED FOR AN IMPORTANT SAFETY RECALL (BRAKE BOOSTER PREMATURELY CORRODE. I NOT SATISFIED WITH ALL THESE SAFETY PROBLEMS FOR A CAR I PAID OFF, BOUGHT BRAND NEW, ONLY TWO YEARS OLD, WITH SUCH DISTURBING PROBLEMS, CONSTANTLY TAKING IT TO THE DEALERSHIP IT IS INCONVENIENT. THE SEAT BELT IS DIFFICULT TO CLICK, UN-CLICK AND I AM VERY DISTURBED. I AM CONSTANTLY AT THE DEALERSHIP REPAIRING AND WORRYING ABOUT WHAT WILL BE NEXT. CHRYSLER HAS SOLD TO CONSUMERS LIKE MYSELF A POOR QUALITY VEHICLE. *TR
Service brakes, Aug 5, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WOULD BE UNAVAILABLE FOR FOUR MONTHS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Aug 4, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jul 30, 2014
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jul 29, 2014, fire
SAW SMOKE COMING FROM PASSENGERS VISOR PARKED THE CAR IN FRONT OF THE HOUSE WHEN OUT TWO HOURS LATER TO FIND IT TO BE COMPLETELY BURNED.. DEALERSHIP ACTED LIKE IT IS NO BIG DEAL THAT A LEASED NEW VEHICLE FROM THEM CATCHES FIRE INSIDE... SERVICE REP JEFF TELLS ME IT'S NOT THAT BAD..?? REALLY HOW CAN I SHOW YOU THE PICTURES OF THIS "NOT A BIG DEAL" SITUATION... UPDATED 08-20-14 *BF UPDATED 7/23/2015*JS
Service brakes, Jul 21, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES WERE ENGAGED AND THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE FAILURE CAUSED A DELAY IN THE BRAKING SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN MADE THE CONTACT AWARE OF RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE VEHICLE HAD BEEN REPAIRED UNDER THE RECALL PRIOR TO THE FAILURE. THE CONTACT MENTIONED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Power train, Vehicle speed control, Jul 21, 2014
LETTER FROM CONGRESSMAN BARBER ON BEHALF OF CONSTITUENT REGARDING A MECHANICAL MALFUNCTION WITH HIS 2012 GRAND CHEROKEE OVERLAND; ATTN: TAJ SULTAN. *SMD THE CONSUMER STATED ON OCCASION, HE WOULD BRAKE AND ACCELERATE SIMULTANEOUSLY TO AVOID ROLLING BACKWARDS. HE SOON DISCOVERED, WHILE DOING SO, WITH THE JEEP, IT WOULD CREEP A FEW FEET INTO THE INTERSECTION, AND THERE WOULD BE NO ACCELERATION FOR ABOUT FIVE SECONDS.
Service brakes, Jul 18, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO THE SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER INFORMED THE CONTACT THAT THE PART WOULD BE AVAILABLE IN OCTOBER OF 2015. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Service brakes, Hydraulic, Fuel system, Gasoline, Vehicle speed control, Jul 17, 2014
MULTIPLE INCIDENTS - STOPPED AT CORNER HEADING UPHILL. HAPPENED TO TOUCH BOTH BRAKE AND GAS PEDALS AT THE SAME TIME. I FOUND THAT WHEN GOING INTO THE INTERSECTION AT THE CHANGE OF LIGHT, NO GAS (PROPULSION) FOR APPROX. 5 SECONDS. COMPLAINED TO SERVICE MGR. HE ADVISED HE HAD HEARD THIS BEFORE AND WOULD CONTACT CHRYSLER. NEVER HEARD FROM HIM AGAIN. OVER THE TWO YEARS THIS PROBLEM OCCURRED ABOUT 4 TIMES. I HAVE SINCE BEEN TOLD THAT NISSAN HAS ALSO ENGINEERED THIS INTO THEIR CARS AS IF THIS MAKES IT RIGHT. *TR
Service brakes, Jul 17, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE DEALER WAS RECEIVING ONE PART PER WEEK. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.
Steering, Electrical system, Service brakes, Jul 14, 2014
THE VEHICLE LOST ALL ELECTRICAL POWER, STEERING AND BRAKING WHILE IN MOTION. THE VEHICLE LOST ALL CONTROL OF STEERING AND BREAKING WHEN THE ELECTRICAL SYSTEM SHUTOFF. THE ELECTRICAL ISSUE HAS HAPPENED 3 TIMES WITHIN THE FIRST 2 YEAR OF OWNERSHIP (~32,000 MILES). THE FOLLOWING PARTS HAVE BEEN REPLACED: FUEL PUMP RELAY AND OVERLAY HARNESS, WIRELESS IGNITION NODE, INTEGRATED KEY FOB, TIPM KIT, 2 KEY FOBS, BRAKE BOOSTER. VEHICLE ALMOST CAUSED 3 SEVERE ACCIDENTS WHILE IN MOTION. *TR
Electrical system, Exterior lighting, Seat belts, Jul 14, 2014, fire
I WAS GETTING A BURNING PLASTIC SMELL I BROUGHT THE VEHICLE TO MANFREDI SERVICE CENTER IN STATEN ISLAND NY THEY TRIED TO TELL ME IT WAS MY AIR FRESHENER AFTER PUSHING FOR A FIX THEY FLUSHED A COIL ...IMMEDIATELY CALLED THEM AFTER PICKING UP THE VEHICLE AND WAS TOLD TO BRING THE CAR BACK MONDAY ....SATURDAY WHILE DRIVING INTENSE SMOKE FILLED THE CABIN FROM THE DRIVERS SIDE HEADLINER I HAD THE CAR TOWED BACK TO SERVICE WHERE THEY DISCONNECTED THE VANITY AND GAVE ME THE CAR BACK AWAITING PARTS THEY ALSO DRAGGED THE CAR ONTO THE TOW TRUCK DUE TO NO START AND REPLACED THE BATTERY AND ALTERNATOR WHEN I RECEIVED THE CAR THE DRIVERS SEAT BELT WAS INOPERABLE AND HAD TO BE FIXED AS WELL AS THE CAR DENTED .....I AM AWAOTOMG PARTS THE SMELL PERSISTS AND CAUSES ME TO HAVE HEADACHES THANK YOU FOR YOUR TIME I WOULD APPRECIATE ANY INFO ON THIS. *TR
Electrical system, Jul 11, 2014, fire
NOTICED FAINT SMELL OF BURNING PLASTIC, OPENED A SUNROOF TO CLEAR THE AIR. SMELL GOT WORSE IMMEDIATELY, AND THEN A HEADLINER, JUST ABOVE MY HEAD (DRIVER SIDE) STARTED SMOKE. SUNROOF STARTED CLOSING AND OPENING BY ITSELF, AND DASHBOARD SHOWED A MESSAGE THAT PARKING ASSIST NEEDS TO BE SERVICED. I PULLED IMMEDIATELY OF THE ROAD, TURNED OFF THE VEHICLE, FORCED THE WATER INTO HEADBOARD AND FIRE STOPPED. CALLED 911 IN WALTON COUNTY IN FLORIDA. NIGHT BEFORE WE TRIED TO TURN THE LIGHTS INSIDE, AND NOTICED THAT THEY WERE FLICKERING AND VERY WEAK. I AM NOW 800 MILES AWAY FROM HOME ON VACATION, AND CHRYSLER IS MOVING REALLY SLOW TO ADDRESS THE ISSUE, ALREADY WAITING 5 DAYS FOR SPECIAL INVESTIGATOR TO CHECK THE VEHICLE. *TR
Steering, Jul 9, 2014
AS I WAS PULLING OUT OF A PARKING SPOT, ALL THE SUDDEN A CHIME WENT OFF IN MY CAR AND I LOST POWER STEERING. THE POWER STEERING LIGHT CAME ON ALONG WITH AN AMBER COLORED ENGINE LIGHT. WE WERE ABLE TO DRIVE IT TO THE JEEP DEALERSHIP AND ARE CURRENTLY WAITING TO HEAR BACK FROM THEM ON WHAT THE ISSUE IS. I DID CHECK THE POWER STEERING FLUID AND IT WAS AT LEAST HALF FULL EVEN THOUGH I HAD MY JEEP INTO THIS SAME DEALERSHIP LAST WEEK FOR AN OIL CHANGE BUT THEY MUST NOT HAVE FELT THE POWER STEERING FLUID NEEDED FILLED. *TR
Service brakes, Jul 7, 2014, crash
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 3 MPH, THE BRAKES WERE DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. AFTER THE INCIDENT THE CONTACT MENTIONED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V104000 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Service brakes, Jul 3, 2014
MY WIFE HAS CONTACTED THE JEEP DEALERSHIP IN FAYETTEVILLE AR ABOUT HER BRAKES NOT FEELING CORRECT AND TOOK THE JEEP IN TO GET CHECKED AND WAS TOLD NO RECALL HAD BEEN ISSUED. WITHIN 2 WEEKS THERE WAS A RECALL HOWEVER WE HAVE BEEN TOLD AFTER THE RECALL CAME IT WOULD BE 5-7 BUSINESS DAYS FOR THE PART TO COME IN. WE ARE OVER TWO MONTHS LATER WITH NO RESOLVE AND NOT FEELING ANY BETTER OVER THE ISSUE. MULTIPLE PHONE CALLS AND ME GOING IN PERSON TO THE DEALERSHIP WE ARE NOW TOLD SORRY WE CAN NOT TELL YOU HOW LONG THE WAIT WILL BE FOR OUR PART TO COME IN. IF THERE IS SUCH A SEVERE ISSUE THAT IS CAUSING FATALITIES THEN WHY IS IT WHEN SOMEONE REPORTS HAVING HAD ISSUES WITH THE WAY THE BRAKES FELT ONCE APPLIED WHY IS NOTHING BEING DONE AT THIS POINT? THIS IS OUR PRIMARY VEHICLE FOR OUR FAMILY AND THE NEWS ON THE RECALLS IS STEADY GETTING WORSE. WE UNDERSTAND THOUSANDS OF PEOPLE ARE AFFECTED BUT HOW LONG IS THE FINAL WAIT GOING TO BE? SHOULD I BE PREPARING FOR GETTING ANOTHER VEHICLE SO I DON'T HAVE A DEATH TRAP GOING INTO THE WINTER? WE LIKE THE VEHICLE BUT AT THIS POINT THE ISSUES NEEDS TO BE RESOLVED IN A MORE TIMELY MANNER, AS TO IF IT WILL BE FIXED BEFORE A SET DATE OR THE COMPLETE BUY BACK OF THE VEHICLE. *TR
Service brakes, Hydraulic, Service brakes, Jul 3, 2014
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER RECALL NOTICE. *SMD ACCORDING TO THE INVOICE, THE BRAKE LIGHT WAS ON AND THE PEDAL WAS HARD. THE DEALER FOUND THE BRAKE BOOSTER WOULD NOT HOLD THE VACUUM. THE BRAKE BOOSTER WAS REPLACED.
Electrical system, Engine, Jul 2, 2014
ENGINE STARTED RUNNING ROUGHLY AND ATTEMPTED TO STALL IN TRAFFIC. CHECK ENGINE LIGHT CAME ON. I WENT TO JEEP DEALER IN GULF SHORES ALABAMA AND WAS TOLD THAT THE LEFT CYLINDER HEAD WAS DEFECTIVE. I WAS ALSO ADVISED THAT IT WAS A MANUFACTURING DEFECT THAT COULD RESULT IN CATASTROPHIC ENGINE FAILURE. IT IS A WELL KNOWN DEFECT IN THE 2012 CHEROKEES WITH THE 3.6 PENTASTAR ENGINE. IF THIS VEHICLE HAD STALLED WHILE ON AN INTERSTATE RAMP, OR A VALVE IN THE DEFECTIVE HEAD DROPPED DOWN INTO THE CYLINDER, AN ACCIDENT COULD RESULT. JEEP HAS FULL KNOWLEDGE OF THIS DEFECT BUT HAS NOT ISSUED A RECALL. THIS COULD BE AS SERIOUS AS THE GM IGNITION SWITCH ISSUE. *TR
Service brakes, Jul 1, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT WAS CONCERNED FOR HIS SAFETY BECAUSE THE PARTS WERE STILL NOT AVAILABLE IN ORDER TO HAVE THE REPAIRS DONE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.