2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Service brakes, Jun 30, 2014
ATTEMPTED TO COMPLETE BRAKE BOOSTER RECALL (P14/NHTSA 14V-154) AT HELFMAN DODGE/JEEP IN HOUSTON ON 6/30/14. THE DEALER WILL NOT ACCEPT APPOINTMENTS FOR RECALLS SO THE WORK IS ONLY PERFORMED FIRST COME, FIRST SERVED. HELFMAN IS UNABLE TO APPROXIMATE WHEN THEY WILL EVEN BE ABLE TO BEGIN THE RECALL WORK. ACCORDING TO HELFMAN DODGE, CHRYSLER HAS MADE NO ACCOMMODATIONS FOR CUSTOMERS BEING WITHOUT A VEHICLE FOR AN UNDEFINED PERIOD OF TIME. HELFMAN ADVISED THAT I WOULD HAVE TO PAY FOR THE RENTAL VEHICLE MYSELF. I DO NOT HAVE ANY OTHER MEANS OF TRANSPORTATION AND DO NOT HAVE THE ABILITY TO TAKE A FULL DAY OR MORE OFF OF WORK TO WAIT TO SEE WHEN THE DEALER CAN COMPLETE THE RECALL REPAIR. I SHOULD NOT HAVE TO PAY FOR MY OWN RENTAL VEHICLE FOR A RECALL REPAIR. BECAUSE I CANNOT MAKE AN APPOINTMENT, AND THE DEALER DOES NOT KNOW WHEN THEY WILL BE ABLE TO PERFORM THE WORK AND THUS MUST KEEP THE CAR FOR AN UNDETERMINED PERIOD OF TIME, I DO NOT HAVE THE LUXURY OF TAKING A DAY OR TWO OFF WORK TO SIT 11 HOURS IN THE WAITING ROOM HOPING THEY CAN GET TO MY CAR THEN REPEATING THIS THE NEXT DAY IF IT WAS NOT REPAIRED, AND BECAUSE I SHOULD NOT HAVE TO PAY FOR THE RENTAL VEHICLE DURING A RECALL REPAIR, I AM UNABLE TO COMPLETE THIS RECALL REPAIR ON MY 2012 JEEP. CHRYSLER IS NOT MAKING ANY ACCOMMODATIONS TO CUSTOMERS TO MAKE THIS REPAIR PRACTICAL FOR THE TYPICAL VEHICLE OWNER. *TR
Service brakes, Jun 30, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) HOWEVER, THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Engine, Jun 30, 2014
THIS HAS HAPPENED 3 TIMES, THE FIRST TIME I HAD JUST GONE THROUGH THE DULLES TOLL AND AS I PAID THE TOLL AND PULLED OFF THE ENGINE DID NOT STAY IN DRIVE, IT WENT INTO 1ST OR 2ND GEAR. THE SECOND AND THIRD TIME I WAS AGAIN DRIVING ON THE BELTWAY AND THE GEAR SWITCHED FROM DRIVE TO NEUTRAL OR A LOWER GEAR. EACH TIME (3) I HAD TO PULL OVER AND STOP AND GO INTO PARK AND THEN BACK INTO DRIVE. DON'T KNOW IF IT'S AN ENGINE, GEAR OR POWER TRAIN ISSUE. ALSO ALMOST DAILY WHEN DRIVING, THE ENGINE SOUNDS LIKE IT'S PULLING/STRAINING AND NOT GOING ALL THE WAY INTO DRIVE. THIS IS HAPPENING IN THE WINTER AND SUMMER (ANY TIME OF YEAR, NOT WEATHER SPECIFIC). I ALWAYS WARM THE CAR UP BEFORE DRIVING IT. WHEN THE ENGINE IS NOT HAVING THIS ISSUE, IT DRIVES VERY SMOOTHLY. THE ISSUE HAPPENS 75% OF THE TIME (EXCEPT WHEN I TAKE IT TO THE DEALER, IT ALWAYS DRIVE SMOOTHLY WHEN THEY TAKE IT OUT). HAVE TAKEN IT TO THE DEALER AND COMPLAINED BUT THE RESPONSE HAS BEEN THAT WHEN THEY TOOK IT OUT TO TEST DRIVE IT, IT WAS FINE AND THEY WOULD HAVE TO KEEP IT AND DO SEVERAL TEST DRIVES TO SEE IF IT WILL REPLICATE THE SITUATION. BECAUSE I NEED MY VEHICLE TO GET BACK AND FORTH TO WORK EACH DAY AND THEY ARE NOT WILLING TO PAY FOR A RENTAL OR PROVIDE A LOANER, THAT ISN'T POSSIBLE. I DON'T HAVE THE FUNDS TO RENT A CAR AND PAY A CAR NOTE. I RECEIVED THE RECALL FOR THE ISSUE WITH THE BRAKES SO HOPEFULLY MY EXPERIENCE WITH THE BRAKE NEEDING TO BE PUSHED ON FIRMLY WILL GO WAY WHEN THE PART'S COME IN (HUGE BACK ORDER, ON WAITING LIST FOR PARTS). I ALSO GET THE CAR SERVICED REGULARLY (WHEN IT'S TIME) SO I KNOW THAT'S NOT THE PROBLEM. *TR
Service brakes, Jun 29, 2014
I RECEIVED AN "IMPORTANT SAFETY RECALL" NOTICE FROM CHRYSLER FOR MY CAR. IT SAYS THAT THE BRAKE BOOSTER NEEDS TO BE INSPECTED AND THEN REPLACED OR A PROTECTIVE BRAKE BOOSTER SHIELD NEEDS TO BE INSTALLED. I CALLED CHRIS NICKEL JEEP CHRYSLER DODGE TO SCHEDULE AN APPOINTMENT AND THEY STATE THAT THEY HAVE NO PARTS FOR THIS AND HAVE NO ETA ON WHEN A FIX WILL BE AVAILABLE. THE NOTICE ALSO SAID THAT IF THE DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHIN A REASONABLE TIME, I WAS SUPPOSED TO NOTIFY THE ADMINISTRATOR OF NHTSA AT THIS WEBSITE. THAT IS WHAT THIS COMPLAINT IS FOR. *TR
Service brakes, Jun 27, 2014
RECEIVED BRAKE BOOSTER RECALL NOTICE P14. CALLED TO SCHEDULE APPOINTMENT TO HAVE IT FIXED. WAS INFORMED THAT PART MAY NOT BE AVAILABLE FOR 16 WEEKS. CALLED CHRYSLER RECALL ASSISTANCE CENTER. WAS INFORMED THAT EACH DEALERSHIP GETS ONE PART PER WEEK AND I COULD BE PUT ON ANOTHER DEALERSHIPS WAITING LIST. I COULD BE DRIVING AROUND WITH FAULTY BRAKE PARTS FOR AN UNDETERMINED LENGTH OF TIME. *TR
Service brakes, Jun 27, 2014
I RECEIVED A SAFETY RECALL NOTICE CAMPAIGN P14 / NHTSA 14V-154 RELATED TO A PROBLEM WITH THE BRAKE BOOSTER. I CONTACTED MY DEALER TO SCHEDULE A SERVICE APPOINTMENT AND WAS INFORMED THAT THEY DO NOT HAVE THE PARTS NEEDED FOR THIS RECALL. WHEN I ASKED HOW I SHOULD PROCEED WITH GETTING THE RECALL TAKEN CARE OF THEY STATED I SHOULD CHECK BACK WITH THEM IN ONE MONTH TO SEE IF THEY HAVE RECEIVED ANY PARTS. I FIND THIS HIGHLY UNACCEPTABLE THAT CHRYSLER ISSUES A RECALL NOTICE WITHOUT ALREADY HAVING SUPPLIED DEALERS WITH THE RECALL PARTS. THE DEALER DID EVEN OFFER TO PUT ME ON A NOTIFICATION LIST, SIMPLY SAID I SHOULD CHECK BACK. *TR
Service brakes, Jun 27, 2014
TL* THE CONTACT OWNS A 2012 GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), HOWEVER THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 26, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 25, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER ADVISED THE REMEDY PART WOULD NOT BECOME AVAILABLE UNTIL THREE WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 20, 2014
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT STATED THAT HE RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT WAS ADVISED HE HAD TO WAIT APPROXIMATELY A MONTH BEFORE THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF DELAY; HOWEVER, NO SOLUTION WAS OFFERED.
Electrical system, Engine, Jun 20, 2014
THERE HAVE BEEN FOUR INCIDENTS WHILE DRIVING MY VEHICLE AT SPEED FROM 35 TO UPWARDS OF 70 MPH, MY 2012 JEEP GRAND CHEROKEE WITHOUT WARNING POWERS OFF AND ENGINE SHUTS OFF. THE ISSUES WERE DIAGNOSED BY CRISWELL JEEP SERVICE CENTER, WHEREBY THE FIRST OCCURRENCE WAS DUE A FAULTY AND LOOSE GROUND/ THE SUBSEQUENT RE-OCCURRENCES WERE DUE TO FAILURE OF TOTALLY INTEGRATED POWER MODULE (TIPM) WHICH WAS REPLACED AT MILEAGE OF 10,811. ODDLY, ONE YEAR FOR SECOND ON JUNE 10, 2014, SAME ISSUE RECURRED. I CONTRACTED CHRYSLER TO REPORT THE DEFECT AND OPEN A FILE ON THE MATTER. THEY INSTRUCTED TO TAKE TO ANOTHER JEEP SERVICE CENTER FOR SECONDARY ASSESSMENT ON ELECTRICAL ISSUES IDENTIFIED A YEAR EARLIER. DARCARS JEEP SERVICE CENTER COULD NOT FIND NOTHING WRONG EVEN AFTER THEIR TECHNICIAN DROVE MY SUV TO HIS RESIDENCE AND ADDED 62 MILES ONTO MY VEHICLE. IN CONCLUSION, I INFORMED A"POSSIBLE OF "FIX" BUT THE SOLUTION IS UNPROVEN AND NOT SUPPORTED BY CHRYSLER. PARTS ARE ON ORDER TO INSTALL A NEW RECEIVER, ANTENNA-R AND ANTENNA-P WHICH SHOULD CURE WHAT IS DEEM AS UNIDENTIFIABLE ISSUE. *TR
Power train, Jun 18, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING UP AN INCLINE AT APPROXIMATELY 60 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES WHO STATED THAT THE SOFTWARE WOULD NEED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10. UPDATED 8/27/14*CN UPDATED 09/12/2014 *JS
Service brakes, Jun 17, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED HE ATTEMPTED TO GET THE VEHICLE SERVICED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Service brakes, Jun 16, 2014
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL NOTIFICATION CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE WERE NO FAILURES AT THIS TIME.
Service brakes, Jun 16, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA RECALL CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THERE WERE NO FAILURES AT THIS TIME.
Service brakes, Jun 16, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THERE WERE NO FAILURES AT THIS TIME.
Service brakes, Jun 16, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NETS RECALL CAMPAIGN NUMBER (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE CONTACT WAS NOT UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART WAS UNAVAILABLE. THE CONTACT WAS PLACED ON A LONG WAITING LIST. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT ONE PART WAS BEING DISTRIBUTED TO THE DEALER PER WEEK. THERE WERE NO FAILURES.
Electrical system, Jun 15, 2014
INTERMITTENT ELECTRICAL PROBLEM -- ALARM SOUNDS, HORNS HONK, LIGHTS FLASH, RADIO COMES ON AT ALL HOURS, DAY OR NIGHT, WHEN CAR IS NOT RUNNING, PARKED IN DRIVEWAY, ON ITS OWN, WITHOUT FOBS OR PEOPLE NEARBY. CAR DOES NOT HAVE AN ALARM SYSTEM! PANIC BUTTON ON FOB NOT PUSHED. RACKET STOPS AFTER ~15 MINUTES, ON ITS OWN, UNTIL THE NEXT INCIDENT ANYWHERE FROM A WEEK TO SEVERAL WEEKS LATER. JUNE 12, 2014, THERE WERE TWO INCIDENTS ON THE SAME DAY, ONCE IN THE MORNING, WHILE DRIVING, ONCE IN THE LATE AFTERNOON WHEN PARKED AND NOT RUNNING. NO ERROR CODES IN VIC. CAR STARTS AND RUNS NORMAL WITH ALL THE RACKET THE GOING ON, BUT THERE IS NO WAY TO STOP THE FLASHING LIGHTS. PULLING THE TWO FUSES FOR THE HORNS LEAVES ONLY THE FLASHING LIGHTS, BUT NO HORNS IF THEY ARE NEEDED. HEADLIGHTS SWITCH INEFFECTIVE. LIGHTS CONTINUE TO FLASH WHEN HEADLIGHTS ARE TURNED ON AS IF CIRCUIT IS BYPASSED. *JS
Service brakes, Jun 11, 2014
I RESPONDED TO A SAFETY RECALL CONCERNING A BRAKE BOOSTER FOR THE ABOVE REFERENCED VEHICLE. THE RECALL NOTICE STATED THAT AFTER AN INSPECTION OF THE ISSUE, IF A REPAIR OR REPLACEMENT OF PARTS WERE NEEDED, THE REPAIR WOULD BE PERFORMED AT THAT TIME. HOWEVER, I WAS INFORMED THAT THEY (THE DEALERSHIP) DO NOT HAVE THE PARTS ON HAND, AND THAT IT WILL TAKE ABOUT TWO MONTHS TO GET THOSE PARTS IN. THIS IS UNACCEPTABLE. IF THE MANUFACTURER SENDS OUT A SAFETY RECALL, THEN THEY SHOULD HAVE ALREADY SUPPLIED THE DEALERSHIPS WITH THOSE PARTS. AND AT THE VERY LEAST, IF IT WAS GOING TO BE NECESSARY TO ORDER THOSE PARTS, THERE IS NO EXCUSE FOR IT TAKING CLOSE TO TWO MONTHS TO RECEIVE. I ALSO TAKE ISSUE WITH THE STATEMENT THAT "IT'S OK TO DRIVE YOUR CAR UNTIL THE PARTS GET HERE". IF IT'S CONSIDERED SO SAFE, WHY THE NEED FOR A SAFETY RECALL? *TR
Service brakes, Jun 11, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/18/14*LJ UPDATED 08/20/2014 *JS
Steering, Power train, Jun 9, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING). THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 6, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 6, 2014
WE'VE HAD ODD PEDAL FIRMNESS ISSUES, THEN RECEIVED A JEEP RECALL, BROUGHT IT IN AND THEY CONFIRMED (AFTER A HORRIBLE CUSTOMER SERVICE EXPERIENCE) THAT OUR CAR HAS THE FLAWED PART, AND THEN GAVE IT BACK AND SAID THEY CAN'T DO THE RECALL NOW AND WILL LET US KNOW? AFTER CONTACTING CUSTOMER CHAT AND THE CALL CENTER OF JEEP NA WE HAVE DISCOVERED THERE IS ANOTHER RECALL FOR THE ABS THAT IS LIKELY CAUSING THE ISSUE. OUR LOCAL DEALERSHIP DIDN'T MENTION THIS RECALL AT ALL AND HAD NO PROBLEM SENDING US BACK ON THE ROAD WITH A VEHICLE WITH BRAKE DEFECTS. I TRIED ADDRESSING IT AT THE LOCAL AND MANUFACTURER LEVEL AND THEY WON'T EVEN ADDRESS MY SAFETY CONCERNS. THEY JUST APOLOGIZE I AM DISSATISFIED. *TR
Service brakes, Jun 6, 2014
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD BECOME AVAILABLE IN JULY OF 2014. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/11/14*LJ UPDATED 8/30/2017*CN
Service brakes, Jun 6, 2014
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER HAD NOT BEEN CONTACTED.