2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Power train, Other or unspecified, Mar 24, 2021
MY CAR BEGAN SHUDDERING, THE DEAL OF DRIVING A BOAT ALMOST, FEELING LIKE THE TRANSMISSION IS IN A LOWER GEAR BUT NOT AS ROUGH. THE DEALER PREFORMED RECALL REPAIR FSA 14M02TSB 16-0129 TODAY IN DENTON. I DROVE HOME THE 35 MI. AND, ALTHOUGH IMPROVED STILL FELT THE SAME. MY BOYFRIEND RESEARCHED OTHER BULLETINS AND RECALLS. THEN JACKED THE CAR UP AND SAW A LEAK RELATING TO 14M01TSB. I CALLED BUT WAS TOLD SINCE I HAVE 127798 MI AND IT HAS BEEN MORE THAN 10 HRS, THIS NO LONGER APPLIES. THERE WAS NO WARNING OR CODED RELATED TO THESE ISSUES AND I FEEL THAT THESE 2 ISSUES ARE RELATED TO EACH OTHER AND 1401TSB SHOULD BE EXTENDED TO ACCOMMODATE CUSTOMERS WHO HAVE THIS ISSUE BUT WEREN'T AWARE AS DIAGNOSTICS DO NOT SHOW THERE IS A PROBLEM AND THE LEAK IS NOT SEVERE ENOUGH TO NOTICE DRIVEWAY SPOTS. THE ONLY CODE OF MY CAR IS AN OXYGEN SENSOR CODE THAT SHOWED UP AFTER THE DEALER REPAIR TODAY. I HAVE SEEN MANY PEOPLE WHO HAS THIS EXACT SAME ISSUE THEREFORE IT IS AN ONGOING PROBLEM THAT JEEP MANUFACTURERS ARE FULLY AWARE OF. I REQUEST THAT THE PREVIOUS 14M01 BE EXTENDED TO COVER ALL PARTS, REPAIRS AND LABOR RELATED TO THIS ISSUES FOR THESE VEHICLE OWNERS. I AM JUST OUTSIDE THE COVERAGE OF THIS BULLETIN AND HAD MY BOYFRIEND NOT JACKED UP THE VEHICLE AND CHECKED HIMSELF AFTER RESEARCHING THE BULLETINS, WE WOULD STILL BE UNAWARE OF THE ACTUAL PROBLEM. I, AND OTHER OWNERS NEED THE PROBLEMS ADDRESS IN BULLETIN 14M01 REMEDIED BY WARRANTY EXTENSION OR OTHER SATISFACTORY MEANS TO COVER A PROBLEM THAT THE MANUFACTURER IS FULLY AWARE OF.
Fuel/propulsion system, Mar 16, 2021
FOR 2 YEARS I'VE BEEN GETTING RECALL NOTICES TO REPLACE A FAILING FUEL PUMP RELAY FOR OUR JEEP. EVERY TIME I SCHEDULE AN APPOINTMENT TO ADDRESS THE RECALL I'M TOLD THAT THE PART IS NOT AVAILABLE. WHILE DRIVING THE VEHICLE WILL RANDOMLY STALL OUT AND WILL NEED TO BE RESTARTED. THIS SITUATION POSES A SAFETY ISSUE AND COULD LEAD TO AN ACCIDENT WHICH COULD BE POTENTIALLY FATAL. CHRYSLER CORPORATION NEEDS TO BE ACCOUNTABLE FOR THIS AND TAKE ALL NECESSARY STEPS TO INSURE THE SAFETY OF ITS VEHICLES AND ITS OCCUPANTS. (RECALL RELATED INCIDENT) TS
Electrical system, Mar 9, 2021
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TATE DODGE CHRYSLER JEEP RAM (LOCATED AT 7429 RITCHIE HWY, GLEN BURNIE, MD 21061, (410) 766-2560) WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Power train, Mar 8, 2021
WHEN IN MOTION (HAS HAPPENED MULTIPLE TIMES ON THE HIGHWAY) THE ENGINE WILL STALL AND THE ENGINE CUTS OFF RANDOMLY WHILE DRIVING. NO ERROR CODES OR WARNINGS COME ON, POWER STEERING AND POWER BRAKES NO LONGER FUNCTION EITHER BUT THE RADIO STAYS ON. DEALER HAS REPLACED THE FUEL PUMP RELAY TWICE BUT ITS NOT FIXED. BECAUSE THE COMPUTER DOESN'T RECOGNIZE AN ERROR THE DEALER HAS SAID THEY CAN'T DIAGNOSE IT AS AN ISSUE. BUT JEEP FORUMS WIDELY SHOW THAT MANY PEOPLE ARE STILL HAVING THIS ISSUE..
Electrical system, Mar 5, 2021
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TRI-CITIES CHRYSLER DODGE JEEP RAM (869 E. STONE DR, KINGSPORT, TN 37660, (423) 799-3403) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Mar 4, 2021
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT HEADREST AIR BAG DEPLOYED INDEPENDENTLY. RON LEWIS CHRYSLER DODGE JEEP RAM WAYNESBURG (1625 E HIGH ST, WAYNESBURG, PA 15370) WAS CONTACTED AND PROVIDED AN APPOINTMENT FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 215,000.
Electrical system, Feb 23, 2021
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED CHRYSLER DODGE JEEP RAM OF SEATTLE (13733 AURORA AVE N, SEATTLE, WA 98133, (206) 365-3530) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Structure, Feb 20, 2021
WHEN I WAS DRIVING STRAIGHT DOWN THE STREET GOING ABOUT 35 MPH, I HEARD A LOUD EXPLOSIONS LIKE NOISE AND THEN MY JEEP BECAME DISABLED. I TOOK THE VEHICLE TO THE SHOP AND I WAS TOLD THAT THE VEHICLE WAS TOTALED AND THAT THE BODY AND FRAME OF THE VEHICLE HAD COMPLETELY SEPARATED ITSELF FROM THE VEHICLE. I HAVE BEEN TOLD BY SEVERAL PEOPLE WHO HAVE INSPECTED MY VEHICLE INCLUDING THE DEALERSHIP AND INSURANCE COMPANY THAT THIS IS A MANUFACTURER DEFECT TO MY VEHICLE. EVERYONE WHO HAS INSPECTED THE VEHICLE HAS STATED THEY HAVE NEVER IN LIFE SEEN A VEHICLE COME APART THE WAY MY JEEP HAS AND IT SHOULD HAVE NEVER HAPPENED. THE DEALERSHIP AND I HAVE BEEN TRYING SINCE OCTOBER 6, 2020 TO GET MOPHAR AND FCA CUSTOMER CARE TO TAKE RESPONSIBILITY FOR THE VEHICLE AND SEND AN ENGINEER OUT TO INSPECT THE VEHICLE FOR RECALL. THE DEALERSHIP HAS EXPLAINED TO ME THAT THE VEHICLE HAS SLOWLY BEEN SEPARATING ITSELF FROM THE BODY DUE TO A MANUFACTURING DEFECT.
Fuel/propulsion system, Feb 17, 2021, crash
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35-40 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED WHILE GOING OVER A SPEED BUMP AND HIT A TREE. THE FRONT DRIVER'S AND PASSENGER AIR BAGS DEPLOYED. THE CONTACT SUFFERED INJURIES TO HIS LOWER BACK AND HEAD. MEDICAL ATTENTION WAS RECEIVED AS THE CONTACT WAS TRANSPORTED BY AMBULANCE. A POLICE REPORT WAS FILED. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS TOWED OR NOT. THE DEALER HILL KELLY DODGE (6171 PENSACOLA BLVD, PENSACOLA, FL 32505) WAS NOTIFIED A DAY PRIOR TO THE COLLISION ABOUT SEVERAL WARNING LIGHTS THAT ILLUMINATED (CHECK ENGINE, SERVICE 4-WHEEL DRIVE, TRACTION CONTROL) AND SCHEDULED AN UPCOMING APPOINTMENT TO GET THE VEHICLE DIAGNOSED AS WELL AS THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000.
Electrical system, Feb 16, 2021
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AUTONATION CHRYSLER ROSEVILLE LOCATED AT 200 AUTOMALL DR, ROSEVILLE, CA 95661 WAS CONTACTED IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT WAS INFORMED THAT THE DEALER ONLY RECEIVED ONE PART PER WEEK TO SERVICE VEHICLES INCLUDED IN THE RECALL. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THE SHORTAGE OF PARTS. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 85,000.*DT*JB
Electrical system, Other or unspecified, Fuel/propulsion system, Feb 11, 2021
I WAS DRIVING ON A CITY STREET WHEN THE VEHICLE LOST ACCERLATION. NO CHECK ENGINE LIGHT. I STEPPED ON GAS IT WOULDN'T ACCERLAT. I THEN PULLED THE VEHICLE OVER TO SIDE OF STREET. PUT IT IN PARK AND THEN TURN IT OFF. THEN I RESTARTED THE VEHICLE AND A LIGHTING BOLT CAME ON DASH. I COULDN'T GAIN SPEED, THE ONLY THING MY VEHICLE DID WAS ROLL IN DRIVE NOT SPEED AT ALL.
Power train, Feb 9, 2021
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE CONTACT FELT THE REAR END OF THE VEHICLE SUDDENLY LOWERED WITHOUT WARNING. AS THE VEHICLE LOWERED, THE VEHICLE BEGAN TO STALL AS HE DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT PULLED OVER AND SAW THAT PART OF THE SUB FRAME WAS DETACHED FROM THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED THAT THE DRIVE SHAFT HAD DETACHED FROM THE VEHICLE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Feb 1, 2021
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MANAGED TO COAST THE VEHICLE OUT OF THE WAY OF TRAFFIC TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS RESTARTED AND RESUMED NORMAL OPERATION. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER DODGE RAM FIAT DENVER (2727 S HAVANA ST, DENVER, CO 80014 (720) 907 1243) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Feb 1, 2021
FEB 27, 2015 A RECALL WAS ISSUED FOR "IN THE AFFECTED VEHICLES, THE FUEL PUMP RELAY INSIDE THE TOTALLY INTEGRATED POWER MODULE (TIPM-7) MAY FAIL, CAUSING THE VEHICLE TO STALL WITHOUT WARNING". I HAVE BEEN TRYING TO GET MY CAR FIXED SINCE THE RECALL CAME OUT AND CAN NOT GET IT DONE. I HAVE BEEN TOLD OVER AND OVER AND OVER THEY DO NOT HAVE TO PART AND TO CALL BACK. REALLY COMING UP ON 6 YEARS NOW AND JEEP CAN NOT GET THE PART TO FIX MY CAR. WHAT AM I SUPPOSED TO DO TO GET IT FIXED?
Electrical system, Engine, Fuel/propulsion system, Jan 29, 2021
I TOOK MY JEEP TO HAVE FUEL PUMP RELAY AND ALTERNATOR RECALLS SERVICED AT NAPLETON JEEP IN KISSIMMEE FL AND THE CAR BROKE DOWN A FEW DAYS AFTER BEING SERVICED, HAD THE CAR TOWED TO THE DEALERSHIP WHERE THEY CHARGED ME $189 TO SAY IT WAS THE STARTER THAT WAS BAD AND QUOTED ME $800, I FELT PUT OFF AND GOT THE CAR TOWED TO A DIFF PRIVATE OWNED SHOP FOR A SECOND OPINION, THE MECHANIC DID A FULL DIAGNOSIS AND PROVIDED PROOF THAT THE STARTER IS GOOD AND ITS THE ALTERNATOR, STATED THAT THE DEALERSHIP NOT ONLY INSTALLED IMPROPERLY BUT THAT THE PART IS FAULTY,. GROUND WIRE WAS NOT CONNECTED TO THE ENGINE AND THEREFORE IT COULDN'T BE STARTED ALTERNATOR CHARGE WIRE INSTALLED IN AN INCORRECT POSITION AND TUGGING ON HARNESS AND PROTECTIVE COVER CAN'T BE PLACED OVER POWER WIRE ALTERNATOR NOT CHARGING AND GETTING EXTREMELY HOT, ALL OF WHICH SHOULD BE COVERED UNDER WARRANTY, SO I WENT BACK TO THE DEALERSHIP AND ASKED FOR THE SERVICE MANAGER, OSCAR, WHO TOLD ME HE WOULD NOT ONLY NOT REFUND ANY MONEY FOR THE MIS DIAGNOSIS BUT HE WOULD ALSO CHARGE ME FOR ANY FURTHER REPAIRS EVEN THO THE PART THAT WAS INSTALLED TWO WEEKS AGO IS THE ONE THAT HAS AND ISSUE AND SHOULD ONE STILL UNDER THE SAME WARRANTY. THEN I WAS HARASSED BY SERVICE MANAGER WHO THREATENED VIOLENCE ON MY FAMILY OVER THE PHONE. THE JEEP NOW EVEN ONCE REPAIRED COULD HAVE SO MANY ISSUES ARISE AS WELL BECAUSE OF THE NEGLIGENCE THIS DEALERSHIP HAS SHOWN, THE HAVE UNDERQUALIFIED AND UNSUPERVISED TECHNICIANS DOING JOBS THEY ARE NOT READY TO BE DOING ALONE. NOW I WORRY FOR MY SAFETY AND LONGEVITY OF MY VEHICLE. THE DEALERSHIP ALSO LEFT THE CAR RUNNING THE ENTIRE TIME THEY HAD IT. SO MY BATTERY WAS SHOT AND IT IS BRAND NEW. I HAVE ALL RECEIPTS AND DOCUMENTS AS WELL JUST YOUR WEBSITE ISN'T ALLOWING TO UPLOAD THEM ALL SO I INCLUDED A PHOTO TO SHOW HOW NEGLIGENT THIS DEALERSHIP WAS.
Fuel/propulsion system, Jan 22, 2021
THERE HAS BEEN A FUEL PUMP RELAY RECALL FOR TWO YEARS, FINALLY COME OUT WITH A REPAIR AND NOW THERE AREN'T ENOUGH PARTS. THIS IS A SERIOUS RECALL AND NEEDS TO BE ADDRESSED ASAP.
Electrical system, Jan 21, 2021
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO MANCARI'S CHRYSLER DODGE JEEP RAM (4630 95TH ST, OAK LAWN, IL 60453; (708) 423-0910) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE AND THAT THE MANUFACTURER WAS ONLY PROVIDING ONE PART PER WEEK. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE THE VEHICLE WOULD FAIL TO ACCELERATE INTERMITTENTLY, AS WELL AS, THERE WAS NO WARNING LIGHT TO INDICATE WHEN THE FAILURE WOULD OCCUR. THE CONTACT WOULD HAVE TO RELEASE THE ACCELERATION PEDAL AND SLOW DOWN FIRST BEFORE THEY COULD PICK UP IN SPEED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO INFORMED THE CONTACT THAT THEIR FUEL PUMP RELAY SWITCH NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE RECALL WAS REGARDING THE VEHICLE'S EXTERNAL RELAY SWITCH, WHICH, WAS OUTSIDE OF THE RELAY BOX. THE CONTACT WAS TOLD BY THE DEALER THAT THEY COULD REPLACE THE ENTIRE RELAY SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, HOWEVER, THEY DECIDED NOT TO REPLACE THE ENTIRE RELAY BOX. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Fuel/propulsion system, Jan 20, 2021
STARTED THE VEHICLE TO GO PICK LUNCH UP. DROVE 1/2 MILE TO RESTAURANT. PULLED INTO PARKING SPOT WHEN THE VEHICLE BEGAN TO SHUDDER. PUT THE VEHICLE IN PARK WHEN IT BEGAN TO STALL AND THE ENGINE LIGHT CAME ON. MULTIPLE CALLS MADE TO DEALERSHIP TO HAVE THE RECALL FIXED. THEY HAVE GIVEN EXCUSE AFTER EXCUSE ABOUT NOT BEING ABLE TO FIX IT. NO OPTIONS WERE GIVEN TO HELP REMEDY THE ISSUE. THE VEHICLE IS NOT SAFE TO DRIVE.
Other or unspecified, Jan 14, 2021
STARTING EARLY IN 2019 MY VEHICLE STARTED HAVING ISSUES WITH STALING . A RECALL (V62) WAS ISSUED TO RESOLVE THIS ISSUE. MY VEHICLE WAS "REPAIRED " PER V62 RESOLUTION ON 1/5/2021 @ CORINTH CDJR IN CORINTH MS. SINCE, THE 5TH MY VEHICLE HAS STALLED 10 TIMES IN LESS THAN 100 MILES DRIVEN. GENERALLY WHILE BREAKING ON AN INCLINE OR DECLINE. INCLUDING 2 TIMES TODAY WHILE TAKING MY KIDS TO SCHOOL.
Electrical system, Other or unspecified, Fuel/propulsion system, Jan 8, 2021
4X4 SERIVICE ON MY 2012 JEEP GRAND CHEROKEE TURNS ON ALL THE TIME AND I'M WORRIED IT WON'T RIDE THE SAME IN THE RAIN WHEN IT HAS TO RUN WITH ALL 4 WHEELS AND IT'S JUST RUNNING WITH 2 WHILE DRIVING I'M REALLY CONCERN
Electrical system, Lane departure, Back over prevention, Jan 8, 2021
I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN ALL THE LIGHTS ON THE DASH LIT UP AND THEN THE VEHICLE COMPLETELY SHUT DOWN, WITH NO POWER. THIS HAPPENED WHILE I WAS DRIVING, SO THANK GOD IT HAPPEN LATE WHEN THERE WAS NO TRAFFIC. I IMMEDIATELY SMELLED ELECTRICAL BURNING AND THERE WAS ABSOLUTELY NO POWER TO THE VEHICLE. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. THE DEALERSHIP DETERMINED THAT THE ALTERNATOR BURNED UP AND DAMAGED THE BATTERY. THIS EXACT ISSUE IS RECALL T36 BUT JEEP STATES THAT THAT RECALL DOES NOT APPLY TO MY VEHICLE BECAUSE I HAVE A 220AMP ALTERNATOR. OBVIOUSLY, IF MY VEHICLE EXPERIENCED THE EXACT SAME SYMPTOM THAT THE T36 RECALL IS FOR, THE 220AMP ALTERNATOR IS ALSO AFFECTED. THE INITIAL REPAIR COST ME $1500. A MONTH LATER I HAD TO HAVE ANOTHER REPAIR FOR $3000, DUE TO ELECTRICAL ISSUES, WHERE THE PARKING ASSIST AND BLIND SPOT ASSIST MODULES WENT OUT, ALONG WITH A HEADLAMP MOTOR ASSEMBLY. IT HAS BEEN 3 MONTHS SINCE THAT REPAIR AND NOW I HAVE MORE ELECTRICAL ISSUES. THE CHECK ENGINE LIGHT HAS COME ON AGAIN AND I GET A SERVICE 4WD SYSTEM, THE HEAT IS INTERMITTENT, AND MY TEMP GAUGE DOESN'T MOVE. I HAVE BEEN EMAILING BACK AND FORTH WITH JEEP CUSTOMER CARE BUT THEY JUST KEEP SAYING THAT THE T36 ALTERNATOR ISSUE DOESN'T APPLY TO MY VEHICLE.
Electrical system, Jan 5, 2021
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED DAVE DENNIS CHRYSLER JEEP DODGE RAM (4232 COLONEL GLENN HWY, DAYTON, OH 45431, (937) 429-5566) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Dec 28, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED RAMSEY CHRYSLER JEEP DODGE RAM (1555 NJ-17, RAMSEY, NJ 07446: (201) 818-9600) AND CHRYSLER DODGE JEEP OF PARAMUS (315 NJ-4, PARAMUS, NJ 07652: (201) 488-9000) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*JB
Electrical system, Dec 23, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER LAMBERT AUTO SALES (5 RIVER RD, CLAREMONT, NH 03743, (603) 543-0188) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel system, Gasoline, Dec 14, 2020
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL. 19V-813. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS