2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Steering, Service brakes, Fuel/propulsion system, Dec 7, 2020
I HAVE BEEN HAVING MY CAR RANDOMLY SHUT OFF WHILE IN DRIVE FOR OVER A YEAR. I'M SCARED OF DRIVING MY OWN CAR. IT HAS HAPPENED TO ME WELL OVER 25 TIMES. I'VE ASKED THE CONNECTICUT DEALERSHIPS (WETMORE'S AND NORTHWEST HILLS) ABOUT THIS MULTIPLE TIMES AND AS OF TODAY THEY SAY THERE IS NO FIX AND THEY CAN'T DO ANYTHING BECAUSE THERE IS NO FIX FOR THE RECALL. IT HAPPENS WHEN I'M DRIVING AND BRAKING AND TURNING LEFT, SUCH AS TURNING LEFT OFF A RAMP OR GOING DOWN A HILL AND SLOWING TO TURN LEFT OR SLOWING ON A BIG HILL AT A STOP LIGHT. THE CAR COMPLETELY STOPS. THE BRAKES STOP WORKING AND POWER STEERING IS LOST. THEN I HAVE TO PUT IT IN PARK AND WHEN I PRESS START IT RESTARTS. BUT THIS IS DANGEROUS. I ALSO HAVE A SPECIAL WARRANTY I PAID FOR AND BECAUSE THERE IS A RECALL THE DEALERSHIP SAID MY WARRANTY THAT I PAID $4K FOR IS USELESS BECAUSE OF THE RECALL. DOES SOMEONE HAVE TO DIE FOR THIS TO MATTER?
Fuel/propulsion system, Dec 7, 2020
I HAVE BEEN CONTACTING GARBER AUTO MALL JEEP DEALER SINCE APRIL 23, AND I AM ALWAYS TOLD NO PARTS ARE AVAILABLE FOR MY FUEL PUMP RELAY SAFETY RECALL.
Suspension, Electrical system, Fuel/propulsion system, Dec 7, 2020
RADIO NOT WORKING AT ALL SOMETIMES OR DELAYED. VOLUME NOT WORKING OR DELAYED BACK UP CAMERA NOT WORKING OR DELAYED AIR SUSPENSION NOT WORKING AT ALL.
Electrical system, Other or unspecified, Fuel/propulsion system, Dec 1, 2020
NHTSA RECALL NUMBER 19V-813 RECALL DATE: NOVEMBER 14, 2019 REPAIR PARTS ARE STILL NOT AVAILABLE AFTER ONE YEAR. VEHICLE HAS EXPERIENCED STALL WHILE DRIVING AND NOW DOES NOT START. DEALERSHIP OFFERED TO TOW VEHICLE TO DEALERSHIP BUT NO ESTIMATE ON TIME FOR REPAIR. RECALL R09 WAS PREVIOUSLY COMPLETED.
Electrical system, Engine, Fuel/propulsion system, Nov 30, 2020
THE LATEST INCIDENT HAPPENED SUNDAY 11/29/20. PRIOR TO THIS, THE EVENT HAS HAPPENED AT LEAST 4 OTHER TIMES. WHILE DRIVING AT HIGHWAY SPEED 55-70 AND SLOWLY COMING DOWN TO A STOP ON A RAMP OR TURNING THE VEHICLE WHILE DECREASING SPEED, THE ENGINE WILL STOP RUNNING. NO VISUAL OR AUDITORY WARNINGS HAPPEN, YOU'RE ONLY AWARE WHEN YOU FEEL THE POWER STEERING HAS GONE AWAY, AND THE TACHOMETER READS ZERO RPM. I HAVE BEEN ABLE TO SAFELY PULL OFF AND STOP IN EACH EVENT, THE VEHICLE NEEDS TO BE CYCLED OFF AND THEN RESTARTED. THE SAFETY CONCERN IS THIS EVENT COULD HAPPEN INTO LEFT TURN ACROSS ONCOMING TRAFFIC WITH NO ABILITY TO ACCELERATE OUT OF HARMS WAY.
Electrical system, Fuel/propulsion system, Nov 30, 2020
DUE TO THE SAFETY RECALL V62 I'VE EXPERIENCED MULTIPLE INCIDENTS OF MY 2012 GRAND CHEROKEE STALLING WHILE DRIVING. WITHIN 6 MONTHS I'VE HAD THE RELAY SENSORS REPLACED TWICE (NO CHARGE) AND A NEW FUEL PUMP, $1,200 OUT OF POCKET AND MY JEEP STILL STALLED. THIS IS NOW THE 4TH TIME MY JEEP IS SITTING AT THE DEALERSHIP WITH NO FIX AND FCA WILL NOT REIMBURSE ME FOR A RENTAL. MY CASE MANAGER FROM FCA SAID I AM OUT OF WARRANTY, SINCE WHEN DOES A SAFETY RECALL FALL UNDER A WARRANTY? SO EITHER I DRIVE AN ACCIDENT WAITING TO HAPPEN OR CONTINUE TO PAY FOR A RENTAL SO THAT I CAN GET BACK AND FORTH TO WORK. THIS IS UNACCEPTABLE THAT FCA STILL DOES NOT HAVE A FIX FOR THIS AND NOW INSTEAD OF A CAR PAYMENT I'M PAYING TWICE AS MUCH FOR A RENTAL.
Fuel/propulsion system, Nov 24, 2020
I'VE HAD A RECALL ON MY TRUCK FOR OVER A YEAR ON THE FUEL PUMP RELAY SWITCH. I'VE BEEN CALLING ABOUT MY RECALL NUMEROUS OF TIMES & PINEBELT JEEP & CHRYSLER IN LAKEWOOD NJ CONTINUES TO TELL ME THE PARTS ARE NOT AVAILABLE YET BUT ARE NOT ATTEMPTING TO TRY & DO SOMETHING ELSE IN THE MEANTIME!!! THEY CONTINUE TO TREAT ME AS IF I'M AN IDIOT! I PURCHASED THE CAR FROM THERE OVER 4 YRS AGO & THEY ARE NOT TREATING ME AS A VALUED CUSTOMER!!!! I'VE ASKED NUMEROUS OF TIMES FOR A LOANER BECAUSE MY TRUCK IS NOT STARTING NOW & I'M A NURSE SO I NEED TO GET TO WORK!!! I HAVE NO OTHER WAY OF GETTING TO WORK BUT WITH MY TRUCK! I'VE HAD TO PAY FOR LYFT DRIVER TO TAKE ME AT TIMES WHICH COST AN ARM & A LEG ALL BECAUSE I CAN'T GET NO COOPERATION WITH PINEBELT! I FINALLY GOT AN APPT FOR NOVEMBER 27,2020 BUT NOW THEY'RE TELLING ME THAT I HAVE TO PAY FIR A TOW & PAY FOR THE DIAGNOSTIC IF MY TRUCK DOES NOT START!!! LIKE HOW THE HECK IS THAT MY FAULT???!!! MY TRUCK IS NOT STARTING BECAUSE OF THIS RECALL!!!!! I'VE BEEN SOOOOO FRUSTRATED WITH THESE PEOPLE FOR OVER A YEAR BUT THEY CAN NOT GIVE ME A SIMPLE SOLUTION OR HELP ME AS A VALUED CUSTOMER!!! I'VE NEVER SEEN ANYTHING LIKE THIS!! IT'S TRULY SAD! I'M STILL PAYING FOR A TRUCK THAT I CAN'T USE ALL THE TIME BECAUSE I NEVER KNOW WHEN IT'S GOING TO START OR BREAK DOWN ON ME!!! I NEED A RESOLUTION ASAP!!! WHAT ELSE CAN I DO??!!! PLEASE SOMEONE HELP ME!!
Electrical system, Nov 24, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Nov 23, 2020, fire
I WAS DRIVING TO WORK ONE MORNING, WHEN I BEGAN TO SMELL SOMETHING BURNING. I THEN SAW SMOKE COMING FROM UNDER THE HOOD. I IMMEDIATELY PULLED OVER, ON THE SIDE OF THE STREET, TURNED THE VEHICLE OFF, AND POPPED THE HOOD. I SAW THAT THE ALTERNATOR WAS LITERALLY ON FIRE! IT THEN, BURNED OUT AND BEGAN TO SMOKE. I THEN, DISCONNECTED THE BATTERY AND CALLED A TOW TRUCK. NEEDLESS TO SAY, I HAD TO REPLACE THE ALTERNATOR. I THOUGHT THIS WAS RANDOM, UNTIL I SAW THE ISSUE ONLINE. I CONTACTED THE CHRYSLER, DODGE, JEEP DEALERSHIP WHERE I PURCHASED THE VEHICLE, BUT THEY SAID THEY KNEW NOTHING OF THIS ISSUE. CAN I BE REIMBURSED FOR THE PURCHASE OF THE REPLACEMENT ALTERNATOR?
Fuel/propulsion system, Nov 22, 2020
VEHICLE STRUGGLES TO START.
Electrical system, Nov 18, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE STARTED TO HESITATE WITH BATTERY WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND PARKED ON THE SIDE OF THE ROADWAY. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AUTONATION DODGE RAM ARAPAHOE (10743 E ARAPAHOE RD, CENTENNIAL, CO 80112; (303) 578-6107) WHERE THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Electrical system, Nov 17, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, WHILE MAKING A RIGHT TURN, THE STEERING WHEEL FAILED TO OPERATE CORRECTLY AND BECAME DIFFICULT TO STEER. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROADWAY, SHIFTED THE VEHICLE INTO NEUTRAL, TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO GLENDALE DODGE CHRYSLER JEEP (900 S. BRAND BLVD, GLENDALE, CA 91204, (818) 242-4161) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.
Electrical system, Engine, Nov 15, 2020
ON TWO OR THREE OCCASIONS IN THE LAST YEAR, WHEN I GO TO START THE ENGINE, THE ENGINE CRANKS MANY TIMES, BUT WON'T START. I WOULD TYPICALLY BELIEVE THIS TO BE A "NO FUEL TO THE ENGINE" ISSUE OR "NO SPARK", BUT ONCE I'M ABLE TO STOP THE CAR FROM CRANKING (WHICH HAS BEEN AN ISSUE) AND ATTEMPT TO START THE ENGINE AGAIN, IT DOES SO WITHOUT INCIDENT. IT MAKES ME THINK THAT THERE IS AN ELECTRICAL ISSUE IN THE IGNITION SYSTEM. THERE IS NO RHYME OR REASON AS TO WHEN THIS HAPPENS OR MAY HAPPEN.
Electrical system, Engine, Nov 15, 2020
THIS VEHICLE HAS ON AT LEAST FOUR SEPARATE OCCASIONS IN THE LAST 2 YEARS JUST SIMPLY STOPPED RUNNING. TO BE CLEAR, EACH TIME I WAS IN THE MIDDLE OF DRIVING SOMEWHERE AND THE ENGINE WOULD JUST STOP. EACH TIME, I WAS DRIVING SOMEWHERE LOCALLY AND ON CITY STREETS. THE FIRST FEW TIMES THIS HAPPENED, I WAS EITHER STOPPED AT A STOP SIGN, OR STOPPED AT A RED TRAFFIC LIGHT, AT WHICH, I EITHER "FELT" THE ENGINE STOP, OR I REALIZED IT WHEN I WENT TO PROCEED AFTER THE STOP AND GOT NO REACTION FROM THE CAR WHEN I HIT THE GAS AND TRIED TO PROCEED ON MY WAY. THESE TIMES, I SIMPLY TURNED OFF THE IGNITION, AND STARTED THE ENGINE AGAIN. I DON'T REMEMBER AND DIDN'T TAKE NOTE OF WHETHER ALL ELECTRICAL HAD TURNED OFF OR NOT. BUT THE MOST RECENT TIME THIS HAPPENED WAS VERY CONCERNING. IT WAS JULY 10TH, APPROXIMATELY 11PM, AND I WAS DRIVING ON A LOCAL BOULEVARD AT APPROXIMATELY 40-45MPH WHEN, AGAIN, THE ENGINE JUST STOPPED. THIS OF COURSE, DISABLED POWER STEERING AND POWER BRAKES. HEADLIGHTS AND RADIO CONTINUED TO WORK. THANKFULLY, I WAS ABLE TO SAFELY PULL OVER AND TURN ON MY HAZARDS. I THEN TURNED OFF THE IGNITION, AND WAS ABLE TO START THE ENGINE AGAIN. THE CAR HAS NOT REPLICATED THE ISSUE SINCE THEN, BUT I HAVE TO CONSIDER THIS WHEN I TAKE MY FAMILY FOR A DRIVE/TRIP. I HAVE TO CONSIDER THEIR SAFETY, AND THE THOUGHT THAT IT COULD JUST STOP IN THE MIDDLE OF A TURN OR AT HIGH SPEEDS ON THE FREEWAY, OR BOTH, IS VERY CONCERNING. THE FACT THAT THE ENGINE JUST STOPS, (AND DOESN'T SPUTTER OR SHUDDER OR SHAKE TO A STOP) MAKES ME BELIEVE THIS IS AN ELECTRICAL PROBLEM.
Seats, Nov 15, 2020
THE DRIVER'S SEAT HEADREST ACTIVE HEAD RESTRAINT DEPLOYED OPEN WHILE I WAS PUTTING ITEMS INTO THE BACK SEAT FROM THE PASSENGER SIDE. THE CAR WAS STATIONARY, BUT RUNNING, BUT HADN'T BEEN JARRED OR HIT TO PROVOKE THE DEPLOYMENT. THE PLASTIC TABS ON THE INSIDE ARE BROKEN, AND I'M NOT ABLE TO RESET THE HEADREST INTO POSITION, AND ESSENTIALLY HAVE TO HOLD IT IN PLACE WITH MY HEAD WHILE I DRIVE (NOT THE MOST DESIREABLE WAY TO DRIVE). I WENT TO JEEP TO SEE WHAT IT WOULD COST TO REPAIR (OR REPLACE) AND I WAS TOLD THAT THEY NO LONGER MANUFACTURE, NOR CARRY THE PART. ..... THEY NO LONGER MANUFACTURE NOR CARRY A PART FOR AN 8 YEAR OLD CAR? I FIND THAT VERY SUSPICIOUS. I'D LIKE TO KNOW IF THERE IS SOMETHING THAT CAN BE DONE ABOUT THIS. THE FRONT PASSENGER SEAT HEADREST HAS NOT DEPLOYED (YET), BUT I HOPE IT DOESN'T DEPLOY INADVERTENTLY WHILE SOMEONE IS SITTING IN THE SEAT.
Other or unspecified, Visibility/wiper, Nov 13, 2020
THE LEATHER DASHBOARD ON MY JEEP GRAND CHEROKEE IS DELAMINATING (I.E., DETACHING FROM THE DASHBOARD). CHRYSLER IS AWARE OF THE PROBLEM AND ISSUED AN "X-81" EXTENDED WARRANTY (WHICH THEY FAILED TO COMMUNICATE TO CONSUMERS) AND IS NOW REFUSING TO TAKE STEPS TO CORRECT THE ISSUE. THIS PROBLEM CAUSES A DISTRACTION WHILE OPERATING THE VEHICLE AND IF IT CONTINUES TO WORSEN IT MAY IMPEDE VISIBILITY.
Other or unspecified, Nov 13, 2020
THE RECALL WAS ISSUED ONE YEAR AGO AND NO FURTHER ACTION HAS OCCURRED.
Electrical system, Nov 12, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SHOULDER OF THE ROAD, RESTARTED, AND RESUMED NORMAL VEHICLE OPERATIONS. TATE DODGE CHRYSLER JEEP, INC (7429 RITCHIE HWY, GLEN BURNIE, MD 21061, (410) 994-2737) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 189,000. (RECALL RELATED INCIDENT) TS
Engine, Nov 9, 2020
THE ENGINE LIGHT IS ILLUMINATED SO WE TOOK IT FOR DIAGNOSIS TO A JEEP/CHRYSLER DEALERSHIP FOR DIAGNOSIS. THE DIAGNOSIS FOR MY VEHICLE IS LOW COMPRESSION IN CYLINDERS #1 AND #2 CAUSING A MISFIRE. THE CODE IS P0302. THE IRONY OF THIS DIAGNOSIS IS THAT CHRYSLER KNOWS ALL ABOUT THIS PROBLEM AND HAS ISSUED A CYLINDER HEAD EXTENSION WARRANTY FOR ONLY THE LEFT SIDE OF THE ENGINE. MEANING THAT CHRYSLER WILL REPAIR THE LEFT SIDE (UNDER WARRANTY) BUT WILL NOT WARRANTY THE RIGHT SIDE OF THE ENGINE THAT SUFFERS FROM THE SAME PROBLEM. CYLINDER #1 IS COVERED BY THE EXTENDED WARRANTY 10 YEARS 150,000 MILES AND CYLINDER #2 WAS COVERED UNDER THE ORIGINAL POWER TRAIN 5 YEARS 100,000 MILES AND WE ARE STILL UNDER 100,000 MILES ON THE VEHICLE. UNUSUAL WEAR AND FAILURE IN THE UPPER CYLINDERS AND VALVES ARE PERVASIVE PROBLEMS WITH 2011-13 JEEP GRAND CHEROKEES WITH THIS ENGINE I WAS ADVISED BY THE TECHNICIAN AT LARRY MILLER CHRYSLER THAT LKQ AND C&K DO NOT OFFER AFTERMARKET ENGINES FOR THIS MAKE AND MODEL SO THE FACTORY MOTOR SEEMS TO BE OUR ONLY HOPE. WE HAVE SUBMITTED A CLAIM TO CHRYSLER CORP AND AM GETTING THEIR "GENERIC AUTOMATIC EMAIL THAT STATES OUR CLAIN HAS BEEN CLOSED". ONE REPRESENTIVAE EVEN ASKED US TO SUBMIT THE STAMPED WORK ORDER AND ANY RECEIPTS, WHICH WE DID 10 DAYS AGO. TODAY WE CALLED TO ASK ABOUT OUR CLAIM AND ARE BEING TOLD IT HAS BEEN CLOSED AND THEY HAVE NOT GOVEN US ANY EXPLANATION OTHER THAN IT IS OUTSIDE THE WARRANTY. HOW CAN 1 SIDE OF THE ENGINE BE COVERED BUT THE OTHER SIDE IS NOT? WE BASICALLY HAVE TO PAY FOR A WHOLE NEW ENGINE AND LABOR COSTS TO THE TUNE OF $8,000. THIS VEHICLE HAS ALREADY HAD MULTIPLE RECALLS AND REPAIRS AND WE ARE DEVASTATED AT THIS POINT BECAUSE THIS ENGINE ISSUE IS EMOTIONALLY AND FINANCIALLY RUINING OUR FAMILY.
Fuel/propulsion system, Nov 4, 2020
VEHICLE STALLS WHILE IN MOTION. ALL ELECTRICAL CONTINUES TO OPERATE, ENGINE SHUTS DOWN WITH NO WARNING. LIKELY RELATED TO NHTSA RECALL 19V-813. ALWAYS OCCURS WITHIN ~10 MINUTES OF START. THIS RECALL WAS PUBLISHED 12 MONTHS AGO (ON TOP OF A PREVIOUS RECALL FOR SAME ISSUE). MANUFACTURER STILL DOES NOT HAVE A FIX "NO PARTS AVAILABLE". THIS ISSUE IS GOING TO KILL SOMEONE, IF IT HAS NOT ALREADY.
Electrical system, Nov 2, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER FARRISH CHRYSLER JEEP DODGE RAM (9610 FAIRFAX BLVD, FAIRFAX, VA 22031, (703) 273-0200) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Nov 2, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. TOWNE CHRYSLER DODGE JEEP RAM (5130 CAMP RD, HAMBURG, NY 14075; (716) 646-5200) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER A WHILE. THE CONTACT STATED THAT THE FAILURE TO START WAS INTERMITTENT HOWEVER, CURRENTLY THE VEHICLE WAS NOT ABLE TO BE STARTED. THE APPROXIMATE FAILURE MILEAGE WAS 46,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB
Electrical system, Oct 29, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PRESTIGE CHRYSLER JEEP DODGE (6520 CENTENNIAL CENTER BLVD, LAS VEGAS, NV 89149 702-309-8000) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT THE CONSUMER STATED JEEP REPLACED THE FAULTY FUEL PUMP BUT DISAPPOINTED THERE IS NO RESOLUTION AFTER THE 12 MONTHS. *TR
Electrical system, Oct 29, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Oct 28, 2020
IT HAS BEEN ONE YEAR SINCE THE ANNOUNCEMENT OF RECALL # 19V-813 THERE IS STILL NO FIX AVAILABLE! THIS IS A DANGEROUS PROBLEM WITH MY CAR - WHEN WILL A FIX BE AVAILABLE AND WHY IS IT TAKING SO LONG TO DEVELOP?