2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints: electrical system
374 reports, newest first. Show all
Electrical system, Apr 14, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WALNUT CREEK CHRYSLER JEEP DODGE RAM (2404 N MAIN ST, WALNUT CREEK, CA 94596) WHERE IT WAS CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Fuel/propulsion system, Mar 11, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE DRIVING 70 MPH, THE RPM REVVED UP HOWEVER, THE VEHICLE STARTED TO DECELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WOULD STOP THE VEHICLE AND RESTART THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CASA CHRYSLER JEEP LOCATED AT (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114), WHO THE CONTACT STATED EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 60,000. (RECALL RELATED INCIDENT) TS
Electrical system, Mar 9, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO CHRYSLER DODGE JEEP OF PARAMUS LOCATED AT (315 NJ-4, PARAMUS, NJ 07652) WHERE THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000(ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Electrical system, Engine, Fuel/propulsion system, Mar 9, 2020
MY 2013 JEEP GRAND CHEROKEE LAREDO 4X4 HAS RANDOMLY BUT CONTINUOUSLY STALLED OR HASN'T STARTED UP SUCCESSFULLY FOR THE PAST YEAR THAT I HAVE OWNED IT. THIS HAS CAUSED MUCH STRESS, ANXIETY, AND INCONVENIENCE FOR ME, MY WIFE AND YOUNG DAUGHTER. WE LIVE WITH THE CONSTANT FEAR OF BEING LEFT STRANDED THROUGHOUT OR OWN CITY OR WORST YET STRANDED OUT OF TOWN DURING FAMILY ROAD TRIPS. THIS IS COMPLETELY UNACCEPTABLE AND UNDESIRABLE AS LOYAL JEEP VEHICLE OWNERS OF SEVERAL DIFFERENT JEEP MODELS INCLUDING TWO JEEP PATRIOTS AND ONE JEEP LIBERTY. THIS PAST FRIDAY I WAS UNABLE TO START UP MY JEEP TO GO TO WORK AND WAS LEFT STRANDED IN MY GARAGE. I HAD TO MISS WORK THAT DAY AND HAVE THE JEEP TOWED TO A LOCAL AUTHORIZED DEALERSHIP WHERE IT IS STILL PARKED FOUR DAYS LATER UNABLE TO START UP AND IS UNDIAGNOSED OR REPAIRED. THIS IS CAUSING ME AND MY FAMILY MUCH FINANCIAL HARDSHIP DUE TO MY WIFE AND I HAVING TO ALTERNATE MISSING WORK OR TRYING TO BORROW A SPARE VEHICLE FROM OTHER FAMILY MEMBERS. I HOPE TO HAVE A REMEDY AS SOON AS POSSIBLE BY THE MANUFACTURER AS THIS ISSUE AND SUBSEQUENT RECALL HAS BEEN IN EFFECT SINCE LAST YEAR 2019. I HOPE THAT THIS COMPLAINT DOES NOT FALL ON DEAF EARS AND THAT A SOLUTION IS DEVELOPED AND PROVIDED TO ME AND MY FAMILY RIGHT AWAY.
Electrical system, Feb 24, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER THE RECALL REMEDY WAS NOT YET AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED AN UNREASONABLE AMOUNT OF TIME. THE VEHICLE WAS TAKEN TO PINE BELT CHRYSLER JEEP DODGE RAM LOCATED AT NEW JERSEY 88, 1400 OCEAN AVE, LAKEWOOD, NJ 08701 BUT THE RECALL REMEDY WAS UNABLE TO BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE WITH THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Engine, Feb 20, 2020
THE ENGINE OIL COOLER DETERIORATES AND BRAKE LEAVING YOU STRANDED ON A POODLE OF OIL AND WATER WITHOUT ANY NOTICE WHATSOEVER OTHER THAN A GREAT SUPERHEATING CONDITION THAT WILL LEAD TO COMPLETE MOTOR FAILURE AND POSSIBLE FIRE WHILE ON THE HIGHWAY WHILE ON MY WAY TO BRINGING MY GRANDKIDS TO SCHOOL.
Fuel system, Diesel, Electrical system, Feb 5, 2020
TL* THE CONTACT'S PARENTS OWN A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE LOST MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND DRIVEN TO BLAKE FULENWIDER CHRYSLER, DODGE, JEEP LOCATED AT (305 16TH STREET, SNYDER, TX 79549), WHERE IT WAS DETERMINED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Electrical system, Feb 4, 2020
TL* THE CONTACT CALLED ON BEHALF OF HER DAUGHTER WHO OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE ALSO EXPERIENCED AN INTERMITTENT FAILURE TO START. THE VEHICLE WAS TAKEN TO (ACADIANA DODGE CHRYSLER JEEP RAM FIAT 1700 SW EVANGELINE THRUWAY, LAFAYETTE, LA 70508) WHERE THE TOTALLY INTEGRATED POWER MODULE (TIPM) AND THE FUEL PUMP RELAY WERE REPLACED ON MULTIPLE OCCASIONS HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Electrical system, Fuel/propulsion system, Jan 29, 2020
MY 2013 GRAND CHEROKEE HAS HAD THE STALLING ISSUE SINCE I BOUGHT IT IN DEC. 2016. IN 2017 AFTER REPLACING TIPM & FUEL-PUMP AT OUR EXPENSE, VEHICLE CONTINUED TO STALL & NEITHER JEEP NOR THE DEALERSHIP WOULD DO ANYTHING OTHER THAN CHANGE THE PART. WE FILED WITH NCDS, & THE ARBITRATOR DID NOT PURSUE THE CASE & CHRYSLER RESPONDED THAT THE VEHICLE WAS 'OPERATING AS INTENDED'. I HAVE ELECTRONIC COPIES OF THOSE DOCUMENTS. SINCE THE OFFICIAL RECALL WAS ISSUED, MY CAR HAS BEEN IN THE SHOP 3-4 TIMES & CONTINUES TO SHUT OFF MULTIPLE TIMES DAILY OR EVERY OTHER DAY. IT FAILED & WOULD NOT START DEC. 2019 SO I TOOK IT IN & GOT IT BACK A WEEK LATER. THEY CLAIMED MY BATTERY WAS DEAD & WOULD NOT HOLD CHARGE. HOWEVER, THE DAY BEFORE IT WOULDN'T START, I'D DRIVEN IT BACK FROM DALLAS TO LAFAYETTE, LA W NO STALL. I'D ALSO DRIVEN IT AROUND THE MORNING IT STOPPED WORKING SO I AM NOT UNDERSTANDING THAT, BUT PAID FOR THE REPAIRS & A COUPLE WEEKS LATER, IT FAILED AGAIN. IT'S MY UNDERSTANDING THE FUEL PUMP HAS BEEN REPLACED TWICE SINCE MY VISIT IN DECEMBER. I TOOK IT IN ON JAN. 20TH FOR THE STALLING & GOT IT BACK ON THE 21ST IN THE AFTERNOON. LESS THAN 24 HRS LATER, IT STALLED AGAIN. I CALLED THE DEALERSHIP ALL LAST WEEK TO REPORT THE DAILY STALLS & WENT BACK IN THIS PAST MONDAY, THE 27TH, AFTER THEY DID NOT RETURN MY CALLS TO SCHEDULE AN APPOINTMENT. IT STALLED THERE IN THE DEALERSHIP PARKING LOT, & THEY GOT A TECH TO RUN THE CODES & IT CAME BACK AS THE RECALL PART. THEN THEY RAN SPECIFIC DIAGNOSTICS PER FCA'S REQUEST & SAID THEY COULDN'T DUPLICATE IT. SINCE MONDAY, IT HAS STALLED TWICE SO FAR TODAY, ON WEDNESDAY. THE CAR HAS STALLED WHILE IDLING WITH MY FOOT ON THE BRAKE, WHILE DRIVING IT, AND UPON START IT WILL IMMEDIATELY DIE AFTER CRANKING UP. THE ISSUE IS INTERMITTENT & POSES A HUGE SAFETY RISK FOR MYSELF & OTHERS WHEN IT STALLS IN-OPERATION.
Electrical system, Jan 15, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED NYLE MAXWELL PRE-OWNED SUPERCENTER LOCATED AT 13817 N RESEARCH BLVD, AUSTIN, TX 78750 WHERE HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD SPOKEN WITH THE MANUFACTURER WHERE HE WAS PROVIDED WITH THE SAME INFORMATION AS THE DEALER. THE CONTACT HAD EXPERIENCED THE FAILURE WHERE THE VEHICLE WOULD SHUT OFF WITHOUT WARNING AT VARIOUS SPEEDS INTERMITTENTLY. HE HAD TAKEN THE VEHICLE TO THE SAME DEALER PRIOR WHERE HE WAS INFORMED THAT THEY WERE UNABLE TO DUPLICATE THE MATTER OR REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Electrical system, Jan 13, 2020, fire
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT AFTER BEING STOPPED AT LIGHT, THEN ACCELERATING APPROXIMATELY 10 MPH INTO AN INTERSECTION WHEN THE VEHICLE SUDDENLY STALLED HALFWAY INTO THE INTERSECTION. THE CONTACT ATTEMPTED TO PRESS THE START BUTTON ON THE VEHICLE, HOWEVER, THE VEHICLE FAILED TO START. THE CONTACT HAD TO ALLOW THE VEHICLE TO COAST TO THE SIDE OF THE ROAD WHERE THEY PLACED VEHICLE IN THE PARK POSITION. THE CONTACT'S WIFE NOTICED THAT SMOKE WAS COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO GET HIMSELF, HIS WIFE, AND CHILD OUT OF THE VEHICLE. THE CONTACT OPENED THE HOOD OF THE VEHICLE AND NOTICED THE VEHICLE HAD CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND PUT OUT THE FIRE. A POLICE AND FIRE DEPARTMENT REPORT WERE FILED. THE VEHICLE WAS TOWED. THE CONTACT STATED THAT THEY HAVE HAD COMPLICATIONS DUE TO INHALING A LARGE AMOUNT OF SMOKE, HOWEVER, THE CONTACT HAD NOT RECEIVED MEDICAL ATTENTION AS OF YET. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER WITH THE CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 144,000. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Fuel system, Gasoline, Electrical system, Dec 17, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FUEL PUMP DID NOT PUMP FUEL. THE VEHICLE WAS RESTARTED A COUPLE OF TIMES TO GET THE FUEL PUMP TO WORK. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO IVERSON CHRYSLER DODGE JEEP RAM HURON (605-352-8686, LOCATED AT 101 2ND ST SW, HURON, SD) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE TECHNICIAN ALSO CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM), BUT THE PART WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Dec 16, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION REGARDING THE ELECTRICAL SYSTEM. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM GREENWOOD (750 U.S. 31 N, GREENWOOD, IN 46142, (317) 881-6791), BUT THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. *LN (RECALL RELATED INCIDENT) TS THE CONSUMER STATED WANTED TO REIMBURSED FOR THE COST OF RENTAL CAR. *TR *LN *JB *LN*JB
Electrical system, Dec 10, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MARK CASA CHRYSLER JEEP (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Dec 10, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ONCE SHE PUSHED THE START BUTTON, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND BACK ON IN ORDER FOR IT TO RETURN TO NORMAL THE FAILURE WAS INTERMITTENT. CAPE CORAL CHRYSLER DODGE JEEP RAM (2200 NE PINE ISLAND RD, CAPE CORAL, FL 33909, (239) 500-0000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED IN 2015-2017 PER THE RECALL, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.
Electrical system, Other or unspecified, Nov 17, 2019
THE PROBLEM STARTED WITH THE KEY FOB, AFTER LOCKING THE CAR THE DOORS WOULD UNLOCK AND LOCK AGAIN WITH OUT MY CONTROL. THEN MORE ELECTRICAL ISSUES OCCURRED, THE LIGHTS FLICKERED, THE REAR CAMERA STOPPED WORKING, AND THEN DRIVING THE CAR EVENTUALLY THE POWER STEERING WENT OUT AND IT WAS DANGEROUS AS I WAS DRIVING ON THE 405 FREE WAY AND I WAS UNABLE TO PULL OVER WITH OUT POWER STEERING.
Electrical system, Engine, Fuel/propulsion system, Oct 16, 2019
TRIED TO START MY JEEP IT WOULDN'T START. I USED THE PUSH BUTTON. I WAITED A FEW HRS AND TRIED AGAIN. SAME ISSUE. TRIED MY REMOTE START. STARTED UP. NEXT DAY USED THE PUSH START, STARTED UP NO PROBLEM, ON THE HIGHWAY (95) THE TRUCK WAS HESITATING WHEN GOING UP AN INCLINE. NEXT DAY PUSH START WON'T WORK, THE ENGINE WOULD TURN OVER AS USUAL BUT WOULDN'T START. REMOTE START AND IT STARTED UP. SON TOOK IT AND PUT IT ON THE DIAGNOSIS MACHINE AND SAID THERE WEREN'T ANY CODES. RESEARCHING A HARD STARTING PROBLEM I'VE READ TONS OF POSTS VERY SIMILAR TO WHAT I HAVE EXPERIENCED. I CALLED THE DEALER TO MAKE AN APPOINTMENT. ASKED COULD IT POSSIBLY BE THE SAME ISSUE THAT MY TRUCK WAS RE CALLED ON ALREADY. HE SAID MIGHT BE R09 FUEL RELAY RECALL, TIMP PROBLEM, (RECALL WAS A TEMPORARY SOLUTION TO INSTALL A FUEL PUMP HARNESS BYPASS SO THAT THE FUEL PUMP TURNS OFF) BUT THAT IF IT IS, THE DEALER SAID THEY ALREADY REPLACED THAT AND WILL NOT DO AGAIN UNLESS IT IS PD FOR, AFTER THEY PUT THE JEEP ON THEIR DIAGNOSIS MACHINE AT $175.00 PER HR. SO AFTER THEY COMPLETED THE 9TH RECALL I PICK UP MY JEEP WITH HOPES THAT I COULD DO MORE RESEARCH. I ALSO CALLED JEEP. THE LADY WAS VERY NICE BUT THEY WILL DO NOTHING EXCEPT ADD MY COMPLAINT TO THEIR SYSTEM. I FOUND OUT THAT MANY PEOPLE HAD THE SAME PROBLEM AS I DO! JEEP/CHRYSLER HAVE PUT FAULTY TIMP IN THESE CARS AND DO NOT WANT TO PUT A RECALL OUT ON THEM. MANY CARS WITH MY MODEL HAVE HAD THE SAME COMPLAINTS. THE FAULTY TIMP HAS THE FUEL PUMP RUNNING CONSTANTLY WHICH DRAINS THE BATTERY IT RUNS WHEN THE CAR IS OFF. NOW IF I 'TRY' TO START THE VEHICLE IT SMELLS LIKE SOMETHING IS BURNING. AFTER RESEARCHING THIS PROBLEM I FOUND THE ISSUE TO BE A TIMP PROBLEM AND NOW AM AWARE THAT I AM NOT ALONE. THERE ARE HUNDREDS IF NOT MORE JEEP OWNERS THAT ARE HAVING THE SAME ISSUE.
Electrical system, Electronic stability control (ESC), Engine, Sep 30, 2019
I PULLED OUT OF MY DRIVEWAY, TURNED THE CORNER AND MY JEEP COMPLETELY SHUT DOWN AS I WAS DRIVING. THE MESSAGE THAT CAME UP TOLD ME TO SERVICE MY 4 WHEEL DRIVE AND EVERY LIGHT ON MY DASH LIT UP LIKE A CHRISTMAS TREE. IT WOULD NOT START OR DO ANYTHING. HAD TO HAVE IT TOWED BACK TO MY HOUSE AND AM NOW HAVING TO TOW IT TO A DEALER.
Electrical system, Fuel/propulsion system, Sep 11, 2019
FAULTY FUEL PUMP RELAY AND TIPM. CAR WILL CRANK BUT NOT START. IF THE CAR STARTS IT WILL STALL.
Power train, Electrical system, Sep 5, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. AFTER THE VEHICLE HAD BEEN PARKED OVERNIGHT IN THE DRIVEWAY, THE ENGINE FAILED TO START THE FOLLOWING DAY AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB MARIANO CHRYSLER JEEP DODGE RAM (146 MANCHESTER ST, CONCORD, NH 03301, (603) 556-8616) WHERE IT WAS DIAGNOSED THAT A NEW ALTERNATOR AND BATTERY WERE NEEDED. THE DEALER ALSO ORDERED A NEW PCM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 118,000.
Electrical system, Sep 5, 2019
MY 2013 JEEP GRAND CHEROKEE'S ALTERNATOR DIED. THE BATTERY LIGHT CAME ON WHILE PULLING INTO THE DRIVEWAY AND THE NEXT MORNING THE JEEP WAS DEAD. IT IS COVERED UNDER THE T36 RECALL. THE PCM WENT AS WELL AND IS SUPPOSEDLY ALSO COVERED UNDER THE RECALL. HOWEVER, THE BATTERY WAS ALSO DAMAGED AND DESTROYED. THIS SITUATION COULD HAVE CAUSED A FIRE. THE DEALER, BOB MARIANO JEEP DEALER, AT 146 MANCHESTER ST, CONCORD, NH 03301 TELLS ME THAT I AM RESPONSIBLE FOR REPLACING THE BATTERY. THIS COST SHOULD NOT BE PLACED ON THE CUSTOMER. THE BATTERY SHOULD BE PAID FOR BY THE DEALER. THE BATTERY WAS DAMAGED BECAUSE OF THE FAULTY ALTERNATOR, SO WAS THE PCM WHICH IS BEING COVERED. THE SHORT CIRCUIT THAT OCCURRED IN THE ALTERNATOR CAUSED BOTH THE BATTERY AND PCM TO DIE. SO WHY SHOULD I PAY FOR A NEW BATTERY? THE DEALER IS GOING TO CHARGE ME $332.50 FOR THE BATTERY PLUS $119.90 TO INSTALL THE BATTERY. THE SAME MOPAR BATTERY GOES FOR APPROXIMATELY $230.00. AGAIN, THE DIFFERENCE IN PRICE IS APPALLING.
Electrical system, Aug 28, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO CRANK THE VEHICLE WITH THE PUSH START BUTTON, THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING THE SAME FAILURES AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND A CASE NUMBER WAS PROVIDED. THE FAILURE MILEAGE WAS 133,000.
Electrical system, Aug 27, 2019
HEADLIGHTS FLICKER ON / OFF THEN RIGHT HEADLAMP AND /OR BOTH BLACKOUT WHILE DRIVING OR STATIONARY
Electrical system, Aug 24, 2019
THE 4WHEEL DRIVE, CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT CAME ON AND THE VEHICLE BECAME UNRESPONSIVE. VEHICLE WOULD NOT REGISTER IT WAS IN PARK OR TURN OFF. HAD TO PULL OFF THE SIDE OF THE ROAD AS I WAS ALMOST HIT SEVERAL TIMES. SOUNDS LIKE THE TCU MAY BE AN ISSUE.
Electrical system, Service brakes, Jul 7, 2019
THE CAR HAS ISSUES STARTING UP AND WHEN YOU TRY TO START THE CAR THE BRAKE BECOME STIFF AND THE CAR WILL NOT START BUT WILL CRANK. ALSO AS I WAS DRIVING THE CAR CUTS OFF WITHOUT WARNING OR WHEN I STOP AT THE RED LIGHT THE CAR JUST CUTS OFF AND I HAVE TO PUT IT IN PARK TURN THE CAR OFF AND WAIT AND RESTART AFTER 5 MINUTES AND IT STARTS WITH NO ISSUES