2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints: electrical system
374 reports, newest first. Show all
Electrical system, Electronic stability control (ESC), Fuel/propulsion system, Aug 7, 2018
PLEASE REFERENCE MY PREVIOUS COMPLAINT 11114071 AND 11114079 FOR EXACT DATES OF FAILURE FOR JULY 2018. THE PRIMARY AND SECONDARY FUEL PUMPS WERE BOTH REPLACED AND THE JEEP WAS RETURNED TO ME ON 8/4/18. I DROVE IT ON 8/5/18 ONCE AND THEN TWICE IN THE MORNING ON 8/6/18. IT SAT IN THE PARKING LOT AT MY WORK FROM 8:30 TO 12:30 PM ON 08/6/18. AT 12:30 PM, THE EXACT SAME SYMPTOMS OF STARTING FAILURE WERE HAPPENING. IT STARTED WITH TURNOVER THEN IMMEDIATELY DIED. THEN TURNED ON AFTER A 2ND ATTEMPT. THEN AT THE RESTAURANT I WENT TO AT APPROXIMATELY 12: 55 PM, THE JEEP COMPLETELY FAILED TO START. I HAVE VIDEO RECORDING OF THE FAILURE AND CAN PRODUCE THAT FOR REFERENCE. THE VEHICLE IS NOT STARTING AND STAYING ON CONSISTENTLY. THE START RESULTS IN IMMEDIATELY DYING AND THEN AFTER A COUPLE ATTEMPTS LIKE THAT, IT EVENTUALLY IT JUST CRANKS AND CRANKS UNTIL YOU SHUT OFF THE VEHICLE. IT'S BEING TOWED A SECOND TIME TO THE DEALER SERVICE DEPARTMENT. ADDITIONALLY, A DOME LIGHT IN THE FRONT OF THE VEHICLE WOULDN'T SHUT OFF SINCE IT WAS RETURNED TO ME ON 8/4/18. IT WAS NEVER A PROBLEM BEFORE 8/4/18. THIS IS A TIPM PROBLEM AND IT NEEDS TO BE RECALLED. THE 3RD PICTURE I'VE UPLOADED IS A SCREEN SHOT FROM THE VIDEO I HAVE OF THE VEHICLE NOT STARTING BUT CRANKING AND CRANKING. THE OTHER TWO ARE CAPTIONED. I HAVE THIS VIDEO AND CAN SEND IT.
Electrical system, Jul 31, 2018
PURCHASED THIS VEHICLE USED FOR MY 17 YEAR OLD SON APPROXIMATELY 4 MONTHS AGO. ON 7/20/18 THE VEHICLE DIED AS HE WAS DRIVING DOWN THE ROAD. AFTER TESTING THE BATTERY, WE PAID TO REPLACE IT, BUT THE NEW BATTERY WAS ONLY GETTING ABOUT 11V WITH THE CAR RUNNING. THEREFORE, WE PAID FOR A NEW ALTERNATOR AND HAVE DISCOVERED THE ISSUE STILL CONTINUES. AFTER RESEARCHING, WE DISCOVERED THE RECALL FROM JULY 2017, MANY MONTHS PRIOR TO OUR PURCHASING THE VEHICLE. I HAVE CALLED LANDERS CHRYSLER JEEP DODGE IN BENTON, AR TO SCHEDULE THE SERVICE FOR THE RECALL. THE FIRST APPOINTMENT AVAILABLE IS AUGUST 23RD. THIS IS UNACCEPTABLE. FIRST, WE ARE FORTUNATE THAT OUR SON WASN'T HURT WHEN THE VEHICLE DIED WHILE DRIVING DOWN THE ROAD. SECONDLY, WE HAVE SPENT APPROXIMATELY $650 FOR REPLACEMENT PARTS AND STILL CAN'T DRIVE THE VEHICLE. LASTLY, HAVING TO WAIT ALMOST A MONTH FOR THE DEALERSHIP TO REPAIR THE RECALL ISSUE IS RIDICULOUS. IT IS UNREASONABLE TO THINK SOMEONE CAN DO WITHOUT A VEHICLE FOR A MONTH, ESPECIALLY WHEN THE ISSUE IS NO FAULT OF OURS.
Electrical system, Jul 30, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 55 TO 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER WAS ABLE TO COAST ONTO THE ROAD SHOULDER. AFTER A FEW MINUTES, THE DRIVER RESTARTED THE ENGINE AND DROVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO CENTRAL FLORIDA CHRYSLER JEEP DODGE (8675 COMMODITY CIRCLE, ORLANDO, FLORIDA 32819, (407)-351-9940) WHERE IT WAS DIAGNOSED THAT THE IGNITION WIN MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE WIN MODULE WAS NOT REPLACED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Electrical system, Jun 12, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (ST. CLAIR CHRYSLER JEEP DODGE RAM, 12550 S CARNEY DR., ST. CLAIR, MI 48079, (810) 329-2100) WHERE IT WAS DIAGNOSED THAT THE KEY FOB NEEDED TO BE REPLACED OR UPDATED. THE CONTACT STATED THAT THE KEY FOB WAS UPDATED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,500. THE VIN WAS NOT AVAILABLE. *TT *TR
Electrical system, Jun 1, 2018
NHTSA RECALL NUMBER: 15V-879 RECALL DATE: JANUARY 12, 2016 MANUFACTURER RECALL NUMBER: R71 DROPPED MY VEHICLE OFF TO THE MANUFACTURE DEALER IN COLUMBIA, SC A FEW MONTHS AGO TO DO THE THREE RECALLS ON THE VEHICLE. THEY INFORMED ME THEY DID NOT HAVE THE PARTS TO DO THE LAST RECALL FOR THE SUN VISOR. IT HAS BEEN 3 MONTHS SINCE THEY DID THE RECALLS AND ORDER PARTS FROM THE SUPPLIER FOR THE LAST RECALL AND STILL NOTHING HAS BEEN DONE FOR THAT RECALL. THE DEALER SAID THE PARTS ARE ON BACK-ORDER FROM THE SUPPLIER AND NO UPDATE FOR RESTOCK FROM SUPPLIER. THE RECALL STATES THAT THE VEHICLE COULD HAVE AN ELECTRICAL FIRE FROM THE RECALL AND THIS WORRIES MYSELF AND MY WIFE. I JUST FEEL THAT IT IS A LITTLE RIDICULOUS THAT IT IS TAKING THIS LONG FOR PARTS.
Electrical system, Service brakes, May 29, 2018
I HAVE CALLED JEEP DEALERSHIP 3 TIMES TO GET THESE TWO SAFETY RECALLS FIXED. EACH TIME THEY SAY ONE OF THE RECALL PARTS IS NOT AVAILABLE AND WAIT UNTIL WE CAN DO BOTH AT SAME TIME
Electrical system, May 14, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES WITH THE VEHICLE UNTIL IT WAS SERVIVCED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). SHORTLY AFTER THE DEALER (HOMER SKELTON CHRYSLER DODGE JEEP RAM, 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195) SERVICED THE RECALL, THE VEHICLE WAS TAKEN BACK TO THE DEALER BECAUSE OF ELECTRICAL SHORTING. THE DEALER INITIALLY DIAGNOSED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL SYSTEM RECALL REPAIR. THE DEALER LATER STATED THAT THE FAILURE WAS NOT RELATED TO THE RECALL AND THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER SOLDERED THE WIRES, BUT IT FAILED TO PROVIDE A PERMANENT REMEDY. THE DEALER STATED THAT THE WIRES HAD FRAYED AND THE TIPM MAY NEED TO BE REPLACED. THE CONTACT FELT THAT THE REMEDY FROM THE RECALL CAUSED THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND RECOMMENDED THAT THE DEALER REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Electrical system, Interior lighting, Service brakes, May 10, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING), 17V435000 (ELECTRICAL SYSTEM), AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). WHILE DRIVING APPROXIMATELY 15 MPH, THE ALTERNATOR INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER AND SHUT DOWN. THE VEHICLE WAS TOWED TO MALL OF GEORGIA CHRYSLER, DODGE, JEEP (4345 BUFORD DR, BUFORD, GA 30518, 770-945-0839) WHERE THE DEALER PROVIDED OPTIONS TO REPAIR THE FAILURE WITH AN AFTERMARKET PART OR WAIT FOR TWO WEEKS FOR FULL RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Engine, May 3, 2018
INTERMITTENTLY, VEHICLE WILL TAKE A LONG TIME TO START USING THE PUSH-TO-START BUTTON. SOMETIMES THE ENGINE WILL STALL SECONDS AFTER THE LONG START HAPPENS, AFTER ENOUGH TIME TO GO INTO DRIVE/REVERSE FROM BEING STATIONARY. THIS HAS BEEN DANGEROUS AS THE VEHICLE IS MOVING (PULLING INTO TRAFFIC FROM PARKING SPOT, CITY STREET) WHEN THE ENGINE STALLS. AT THAT TIME THE ONLY WAY TO RESTART IS TO RE-CYCLE THE PUSH-TO-START BUTTON THROUGH THE OFF/ACCESSORY/ON. TYPICALLY AFTER THE STALL THE VEHICLE WILL START RIGHT UP. VEHICLE HAS HAD THE TIPM RECALL (#15V-115) PERFORMED.
Electrical system, Engine, Apr 12, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE LEAVING THE DRIVEWAY, THE VEHICLE HESITATED AS THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE APPROXIMATELY HALF A MILE FROM HER RESIDENCE BEFORE THE VEHICLE STALLED AGAIN. THE CONTACT HAD THE VEHICLE TOWED TO A TOW LOT AND CALLED JOHN ELWAY'S CLAREMONT CHRYSLER DODGE JEEP RAM AT (909) 667-2586 (620 AUTO CENTER DR., CLAREMONT, CA 91711). THE CONTACT WAS INFORMED THAT AN APPOINTMENT COULD NOT BE SCHEDULED FOR AT LEAST ANOTHER MONTH FOR DIAGNOSTIC TESTING AND REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Electrical system, Service brakes, Mar 7, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE DUE TO THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE DEALER (WESTBURY JEEP CHRYSLER DODGE RAM, 100 JERICHO TURNPIKE, JERICHO, NY 11753, (516) 336-4784) STATED THAT THE PART WAS NOT AVAILABLE AND WAS ON A NATIONAL BACKORDER. THE DEALER DID NOT PROVIDE A LOANER VEHICLE; THEREFORE, THE CONTACT HAD NO VEHICLE TO DRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS AT THE DEALER TO BE SERVICED FOR THE RECALLS AND THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Jan 26, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. ON TWO SEPARATE OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ROYAL GATE DODGE CHRYSLER JEEP RAM (15502 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 394-3400) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOTIFIED OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 42,000.
Electrical system, Jan 9, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000(ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NEMER DODGE CHRYSLER JEEP RAM (728 QUAKER RD, QUEENSBURY, NY 12804) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR
Electrical system, Dec 31, 2017
DASH BOARD LIGHTS, INSTRUMENT PANEL, RADIO, ETC, FLICKERED THEN WENT DEAD. BATTERY WAS DEAD AND HAD TO REPLACED. TOWED CAR TO MECHANIC; BATTERY WAS DEAD, ALTERNATER WAS TOAST, AND ON BOARD COMPUTER HAD TO BE REPLACED. TOTAL COST TO REPLACE BATTERY, ALTERNATOR, COMPUTER AND COMPUTER REPROGRAMMING WAS $1,700. I WAS IN PROCESS OF PARKING THE CAR WHEN THIS HAPPENED. WAS WITHOUT THE CAR FOR A WEEK WHILE BEING REPAIRED.
Electrical system, Nov 24, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL WHILE DRIVING 15 MPH. THE CONTACT DROVE THE VEHICLE TO LITHIA CHRYSLER JEEP OF RENO (3223 MILL ST, RENO, NV 89502) AND WAS INFORMED THAT THE ALTERNATOR WAS THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE FAILURE WAS REPAIRED. . THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Electrical system, Electronic stability control (ESC), Nov 15, 2017
MONDAY 5, JUNE 2107 COMING OFF HIGHWAY 695 MY JEEP STARTED SHUTTING DOWN, I PULLED OFF TO THE SIDE OF THE ROAD MY JEEP SHUT EVERYTHING OFF. I HAD MY JEEP TOWED TO THE LOCAL JEEP SERVICE SHOP. NEXT MORNING TATE JEEP TOLD ME THAT IT WOULD ABOUT TWO WEEKS, AND ABOUT $2,500 TO REPAIR MY JEEP. I CALLED A MECHANIC THAT I KNOW, I TOLD HIM WHAT TATE TOLD ME HE HAD MY JEEP TOWED TO HIM. HE USED THE DIAGNOSTICS TOOL TO DIAGNOSE MY JEEP THE MECHANIC TOLD ME THAT I NEEDED TO REPLACE ALTERNATOR, BATTERY, STARTER, ECM IT WOULD TAKE HIM ABOUT A WEEK TO COMPETE ALL THE NEEDED WORK AND ABOUT $1,100 ESTIMATE. I PAID $1,800 AND HAD TO USE 16 HOURS OF VACATION TIME FROM MY JOB. TUESDAY, NOVEMBER 14, 2017. WHILE TALKING WITH MY MECHANIC AND HE SAID THE BATTERY KEEPS DRAINING. LATER I STARTED SEARCHING FOR YOU-TUBE CLIPS, AND THEN AUTO RECALLS POPPED-UP. OMG I ENTERED MY VIN NUMBER AND MY JEEP HAS 5 RECALLS! REALLY FIVE. AS INSTRUCTED I CALL THE LOCAL JEEP RETAILER AND EXPLAIN ALL OF MY ISSUES THAT MY JEEP HAS BEEN HAVING AND THE NHTSA RECALLS. THE SERVICE MANAGER RECOMMENDS FOR ME TO HAVE MY JEEP TOWED TO THEM BUT THEY COULDN'T LOOK AT IT UNTIL NEXT MONDAY, NOVEMBER 20, 2017. SO ON THAT NOTE I ASKED IF THEY OFFER CAR RENTAL? NO THEY DON'T THAT'S CRAZY THE RECALLS ARE FROM YOUR MANUFACTURER.
Electrical system, Nov 15, 2017
MY JEEP WAS RECALLED FOR ALTERNATOR DIODE THERMAL FATIGUE. I RECEIVED NOTICE IN JULY 2017. AS OF NOVEMBER 15TH 2017 PARTS STILL NOT AVAILABLE ( 5 MONTHS ). UNACCEPTABLE AS CAR COULD STALL AT ANYTIME DUE TO THIS FAILURE. FCA NEEDS TO AFFECT REPAIRS NOW! RECALL #T36
Electrical system, Oct 31, 2017
DRIVING HOME FROM WORK ON FRIDAY EVENING OF LABOR DAY WEEKEND (9/1/2017) THE CHECK ENGINE LIGHT IN MY VEHICLE WENT ON. I TOOK MY CAR TO A GOOD YEAR DEALERSHIP IN TOWN. THEY TOLD ME MY ALTERNATOR WAS GOING OUT AND NEEDED TO BE REPLACED. THEY WERE NOT AWARE OF ANY RECALLS ON THAT VEHICLE AT THAT TIME ALTHOUGH, I DO THINK ONE EXISTED. WHEN I CONTACTED JEEP ABOUT THIS THE FOLLOWING WEEK THEY INDICATED A RECALL WAS IN PLACE AND I NEEDED TO SUBMIT A FORM FOR REIMBURSMENT. I HAVE CHECKED WITH JEEP SEVERAL TIMES AND THEY INDICATED THAT THEY HAVE THE NECESSARY PAPERWORK BUT WILL NOT BE ISSUEING REFUND CHECKS UNTIL 2018. THIS IS FIVE MONTHS AFTER I HAVE INCURRED THE EXPENSE AND SUBMITTED A REQUEST FOR REIMBURSEMENT.
Electrical system, Engine, Oct 29, 2017
THE TIPM FAILED ON THE VEHICLE WHILE DRIVING DOWN THE ROAD BRINGING THE VEHICLE TO A SUDDEN STOP. ALL FUNCTIONS IN THE CAR WERE HALTED. THIS RESULTED IN STRANDING MY TEENAGE DAUGHTER IN THE MIDDLE OF A BUSY ROAD IN A VERY DANGEROUS SITUATION. AFTER BEING TOWED TO THE DEALERSHIP THEY INFORMED ME THAT IT WOULD COST ME $1349.36 TO REPLACE THE FAULTY TIPM. NUMEROUS RESEARCH INTO THIS PROBLEM REVEALS MANY SIMILAR PROBLEMS WITH THE TIPM FROM JEEP WHICH COULD LIKELY TO RESULT IN SERIOUS SAFETY RELATED PROBLEMS NOT TO MENTION VERY COSTLY REPAIRS. THIS PROBLEM SHOULD BE ADDRESSED FURTHER.
Electrical system, Oct 26, 2017
HI ON SEPTEMBER 8, 2017, WHILE DRIVING MY BUS QUIETLY, I FEEL A STRANGE NOISE IN MY BUS JEEP, SUDDENLY WARMED UP, THEY TURNED ALL THE LIGHTS ON THE PANEL AND WENT OUT , WE CALLED THE SERVICE OF CRANE, TO TAKE IT TO THE DEALER TRIANGLE IN MAYAGUEZ, P.R. WHEN I GO TO THE DEALER, THEY NOTIFY ME THAT MY JEEP HAS AN ALTERNATOR RECALL (WHICH I NEVER RECEIVED A NOTIFICATION, SINCE THE DEALER HAS MY WRONG ADDRESS IN HIS RECORD). THE DEALER NOTIFIES ME THAT THEY DO NOT HAVE THE PIECE IN THE WAREHOUSE AND THAT THEY HAVE TO ORDER IN FLORIDA AND THAT IT WILL TAKE MAYBE TWO WEEKS. MY HUSBAND, MR. HECTOR CABAN SEEING THAT THIS SITUATION WAS GOING TO BECOME A LITTLE DIFFICULT DECIDED TO RENT A A CAR AT ALLIED CAR. WE PAID $656.70 IN CAR RENTAL. THE DEALER PROMISED TO GIVE ME A CAR AND AT THIS MOMENT OCTOBER 26, 2017 NOTHING HAPPENS. CURRENTLY, I AM RESIDENT OF PUERTO RICO AND IN THIS PROCESS HURRACAINE MARIA ARRIVES IN PUERTO RICO ON SEPTEMBER 20, 2017. ACTUALLY THE DEALER INFORM TO ME THAT THEY HAVE NO LIGHTS NO SYSTEM AND THEY CANNOT FIX MY BUS PROMPTLY. ACTUALLY THEY INFORM TO ME THAT MY ALTERNATOR ARE IN THE DOCKS IN SAN JUAN, PR AND THESE TRUCKS ARE CONFISCATED BY FEMA, SINCE THE PRIORITY IS TO TAKE THE TRUCKS WITH FOOD AND WATER TO DISTRIBUTE TO THE VICTIMS OF HURRACAINE MARIA. I NEED TO RESOLVE THIS SITUATION, AND THE DEALER HAS TAKEN TOO LONG TO RESOLVE THIS, THEY ARE VERY NEGLIGENT AND NOT AT ALL EMPATHIC WITH THIS. THIS RECALL WAS IN JUNE, WHY I WAS NEVER WARNED, THIS SITUATION COULD HAVE BEEN AVOIDED IF I HAD BEEN CONTACTED VIA CELL PHONE OR EMAIL. THIS SITUATION WOULD NOT HAVE COME SO FAR, IF THEY HAD BEEN EFFICIENT. IN THE MIDST OF THIS CATASTROPHE I FIND MY HANDS TIED, FRUSTRATED AND I DO NOT KNOW WHAT TO DO. THE TRIANGLE DEALER IN MAYAGUEZ AND HIS MANAGER MR. ISMAEL MEDINA HAS MADE NO EFFORT TO RESOLVE THIS ISSUE, HIS CUSTOMER SERVICE IS TERRIBLE.
Electrical system, Oct 13, 2017, fire
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE PULLING INTO THE DRIVEWAY AT 5 MPH, THE CONTACT OBSERVED SMOKE COMING FROM THE ENGINE AND HEARD AN ABNORMAL WINDING SOUND WITHOUT WARNING. THE CONTACT STOPPED THE VEHICLE, OPENED THE HOOD, AND OBSERVED THAT THE ALTERNATOR WAS RED (GLOWING). THE CONTACT POURED WATER OVER THE ALTERNATOR TO PREVENT A FIRE. THE LOCAL DEALER (MY CHRYSLER DODGE JEEP RAM FIAT, 4650 E PICKARD RD, MT PLEASANT, MI, 48858) WAS CONTACTED AT 989-773-6343. THE VEHICLE WAS TOWED TO THE LOCAL DEALER WHERE IT WAS CONFIRMED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) FOR THE ALTERNATOR REPLACEMENT, BUT THE PART WAS UNAVAILABLE. THE DEALER STATED THAT THEY COULD REPLACE THE ALTERNATOR WITH ANOTHER ALTERNATOR FOR A FEE. ONCE THE RECALL ALTERNATOR WAS AVAILABLE, THE DEALER COULD REPLACE IT WITH THE CORRECT ALTERNATOR FROM THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 32614886. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE AND THERE WOULD BE A FEE FOR THE NON-RECALLED PART. NO ADDITIONAL ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 150,000.
Electrical system, Oct 12, 2017
TIPM FAILURE. CAR WILL NOT TURN OVER. FORTUNATELY, I HAVEN'T DISCOVERED WHAT ELSE IS FAILING IN THE POWER MODULE, BUT DOES SOMEONE HAVE TO GET SERIOUSLY HURT OR KILLED TO GET THIS RECALLED?
Power train, Electrical system, Oct 4, 2017, fire
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO LOSE POWER AND AN ABNORMAL NOISE WAS HEARD. THE CONTACT ALSO SMELLED A BURNING ODOR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SUNLAND PARK DODGE CHRYSLER JEEP RAM, 950 CROCKETT STREET, EL PASO, TX 79922) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING AVAILBLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (POWER TRAIN). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,700. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN UPDATED 7/25/18*JB
Electrical system, Oct 3, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (NAPLETON ELLWOOD CITY CHRYSLER DODGE JEEP RAM, 1000 LAWRENCE AVE, ELLWOOD CITY, PA 16117) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-853-1403 AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Sep 26, 2017
THE ALTERNATOR FAILED TO CHARGE AND EVENTUALLY SMOKED AND ALMOST CAUGHT ON FIRE. THIS WAS DURING DRIVING. NO WARNING PRIOR TO THIS EVENT. HAD TO REPLACE ALTERNATOR VIA PERSONAL MECHANIC.