2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints: electrical system
374 reports, newest first. Show all
Electrical system, Sep 26, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NAPLETON ELLWOOD CITY CHRYSLER DODGE JEEP RAM (1000 LAWRENCE AVE, ELLWOOD CITY, PA 16117 (724) 302-0460) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND CONFIRMED THAT PARTS WERE TO BECOME AVAILABLE IN JANUARY OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT)....UPDATED 11/21/17 *BF UPDATED 7/20/18*JB
Electrical system, Sep 21, 2017
I SMELLED SOMETHING BURNING WHILE IDLING AT A STOP, AND THEN THE ALTERNATOR BEGAN MAKING A WHINING NOISE AFTER VEHICLE BEGAN MOVING AND VEHICLE BEGAN THROWING CODES (CHECK PARK ASSIST) . AFTER SHUTTING CAR OFF IT WOULDN'T START AGAIN. REPLACED ALTERNATOR, BATTERY, GROUND STRAPS AND CAR WOULD THEN START BUT CONTINUED GIVNG OFF CODES AND WOULDN'T RUN RIGHT. (WIPERS COMING ON BY THEMSELVES, ETC.) HAD TO HAVE THE CAR TOWED TO THE DEALER, WHO REPLACED THE COMPUTER BUT CHARGED ME $600 AND DENIED IT WAS RELATED TO THE ALTERNATOR. RECALL NOTICE THEN RECEIVED FOR ALTERNATOR, BUT I'M NOW OUT $1,244.21 FOR ALTERNATOR, BATTERY, GROUND STRAPS, TOW AND COMPUTER. PARTS NOT AVAILABLE BY JEEP TO FIX THE PROBLEM FOR THIS RECALL. HAVE SUBMITTED RECEIPTS TO JEEP BUT DON'T KNOW WHAT WILL BE COVERED SINCE DEALERSHIP REFUSED TO FIX COMPUTER AS A RELATED EXPENSE TO THE ALTERNATOR.
Electrical system, Sep 20, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE ENGINE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO SOUTH COUNTY DODGE RAM CHRYSLER JEEP RAM (7127 S. LINDBERGH BLVD, ST.LOUIS, MO 63125) WHERE IT WAS DIAGNOSED THAT THE ELECTRO HYUDRAULIC STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY AT THE DEALER WAITING TO BE REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Sep 13, 2017
I HAVE RECEIVED A SAFETY RECALL NOTICE FOR MY VEHICLE WHICH EXPLAINS THAT THERE IS A DEFECTIVE PART THAT WOULD IMPOSE A HAZARD TO MYSELF AND OTHER OCCUPANTS SAFETY AND THAT IT IS EXTREMELY IMPORTANT TO TAKE STEPS TO REPAIR MY VEHICLE, HOWEVER THE MANUFACTURER HAS NO CURRENT REMEDY SINCE THERE ARE NO PARTS AVAILABLE AND CANNOT PROVIDE ME WITH A SPECIFIC DATE FOR WHEN THE PARTS WILL BECOME AVAILABLE. I DO NOT FEEL SAFE DRIVING THE VEHICLE AND FEEL THAT THE MANUFACTURER SHOULD PROVIDE A SAFE VEHICLE REPLACEMENT UNTILL THEY ARE ABLE TO REPLACE THE DEFECTIVE PART(S)
Electrical system, Sep 11, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VALLEY CHRYSLER DODGE JEEP AT (540) 213-8800 (320 LEE JACKSON HWY, STAUNTON, VA 24401) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Electrical system, Sep 7, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TOWED TO NATIONAL DODGE (223 N MARINE BLVD, JACKSONVILLE, NC 28546, PHONE: (910)347-3777). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO PART AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Electrical system, Other or unspecified, Sep 7, 2017
MY JEEP HAS REPEATEDLY SHUTTERED AND STALLED WHEN STARTING, BOTH BEFORE AND AFTER THE TIPM RECALL WAS SERVICED. THE LOCKS ALSO POP ON AND OFF REPEATEDLY AND WON'T STOP. THE REAR TAIL LIGHT BULBS HAVE HAD TO BE REPLACED MULTIPLE TIMES (IN EXCESS OF 4 TIMES). THERE IS ALSO A LONG GROAN THAT HAPPENS WHEN IDLING AND SOMETIMES WHEN DRIVING. THE CAR HAS BEEN UNABLE TO START PROPERLY AND SHAKES VIOLENTLY BEFORE JUST COMPLETELY SHUTTING ITSELF OFF WITHOUT PROMPT. I HAVE ASKED JEEP ABOUT IT 3X AND THEY HAVE DONE NOTHING TO ASSIST OTHER THAN PERFORM THE RECALL AFTER MAKING ME WAIT SEVERAL MONTHS FOR THE PARTS.
Electrical system, Sep 5, 2017
WHILE DRIVING ON A CITY STREET, ALL INDICATORS ILLUMINATED ON THE DASH & THE WINDSHIELD WIPERS CAME ON. THE VEHICLE STALLED AND WOULD NOT START BACK UP. JEEP WAS TOWED TO THE OWNER'S HOME. MECHANIC FOUND FAULTY ALTERNATOR. CAR STILL DID NOT START WITH REPLACEMENT ALTERNATOR. THE COMPUTER WAS FAULTY AS WELL. AFTER NEARLY 4 MONTHS OF REPAIRS, THE WIRING HARNESS WAS REPLACED, NEW COMPUTER INSTALLED, AND THE NEW ALTERNATOR, THE VEHICLE STARTED. CURRENTLY, THE CAR CREATES A STRANGE NOISE WHILE DRIVING & IT STRUGGLES TO START. NO RECALL WAS LISTED TO THIS SPECIFIC VIN UNTIL 2 DAYS AFTER GETTING THE CAR BACK FROM THE SHOP (ONLY ON THE MOPAR & NHTSA SITE.) (17V-435)(T36). OWNER HAS NOT BEEN NOTIFIED OF THE RECALL.
Electrical system, Sep 1, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). WHILE DRIVING 45 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO ASTORG DODGE CHRYSLER JEEP (1501 7TH ST, PARKERSBURG, WV 26101, (304) 485-8585) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED; HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 42,004. THE VIN WAS NOT AVAILABLE.
Electrical system, Fuel/propulsion system, Aug 30, 2017
STALLING AND FAILING TO START (STARTER KEEPS CRANKING BUT NEVER TURNS OVER)LEAVING ME STRANDED
Electrical system, Aug 29, 2017, fire
ALTERNATOR CAUGHT FIRE, HEAVY SMOKE MINUTES AFTER THE BATTERY WARNING LIGHT ILLUMINATED ON DASH. WAS ABLE TO CONTAIN FIRE TO ALTERNATOR WITH WATER HOSE. MULTIPLE ELECTRICAL PROBLEMS NOW NOTED IN CAR, UNABLE TO SHIFT FROM PARK, CAR WILL NOT START. CAR ALSO STATING "PUSH CLUTCH TO START" ON DASH, VEHICLE DOES NOT HAVE A CLUTCH
Power train, Electrical system, Engine, Aug 27, 2017
AS THE VEHICLE IS PARKED, IT DOES NOT MATTER FOR 5 MINUTES OR 5 HOURS, WHEN THE START BUTTON IS DEPRESSED THE ENGINE TURNS OVER, BUT DOES NOT START. WHEN ATTEMPTED A SECOND TIME, IT WILL TURN OVER CONTINUSLY FOR 20 SECONDS, AND FAIL TO START. THE PROBLEM MY PERSIST FOR MANY ATTEMPS, OR MAY RECTIFY ITS SELF AND START.
Electrical system, Aug 22, 2017
WHILE DRIVING MY 2013 JEEP GRAND CHEROKEE ON A BUSY 4 LANE HIGHWAY MY ALTERNATOR FAILED, RESULTING IN THE ENGINE STALLING. I HAD NO STEERING, NO BRAKES, NO CONTROL OVER THE CAR WHATSOEVER. FORTUNATELY I WAS GOING UP A HILL AND THE CAR CAME TO A STOP WITHOUT ANYONE BEING INJURED! I COULD HAVE BEEN KILLED. THE DEALER IS SAYING THAT RECALL P60 - WHICH COVERS EXACTLY WHAT HAPPENED TO MY CAR - DOES NOT COVER MY CAR BECAUSE I HAVE A 180 AMP ALTERNATOR INSTEAD OF A 160 AMP, WHICH IS COVERED BY THE RECALL. HOW CAN CHRYSLER GROUP LIMIT THE RECALL BY THE AMPS WHEN CLEARLY THIS IS WHAT HAPPENED TO WITH MY 2013 JEEP GRAND CHEROKEE??
Electrical system, Fuel/propulsion system, Jul 31, 2017
WILL NOT START. KEEP PRESSING AND TRYING AND FINALLY WILL START AFTER A COUPLE OF TRIES. DOES ATTEMPT TO TURN OVER BUT WILL NOT START. DEALERSHIP CANNOT FIND ANYTHING WRONG. CAR WAS ALWAYS IN PARK AND STATIONARY. SEEMS TO HAPPEN AFTER TRYING TO RESTART AFTER SHORT PERIODS OF TIME.
Electrical system, Jul 30, 2017
MY JEEP HAD THE FUEL PUMP RELAY CHANGED TO AN EXTERNAL TYPE AS PART OF PREVIOUS RECALL NHTSA 15V-115. I'M NOT SURE OF THE DATE AS IT WAS DONE PRIOR TO US BUYING THE VEHICLE. THE NEW EXTERNAL RELAY STARTED TO FAIL IN JULY 2017. IN HEAT SOAKED CONDITIONS, THE RELAY WOULD FAIL TO ACTIVATE. THE ONLY TIME THIS OCCURRED WAS DURING ENGINE START WHILE BEING STATIONARY IN A PARKING LOT. THE ENGINE WOULD START THEN STALL WITHIN FIVE SECONDS. I REPLACED THE RELAY AND TESTED THE OLD ONE. WHEN THE OLD RELAY IS WARM, I VERIFIED THAT IT DOESN'T ACTIVATE 100% OF THE TIME. THE RELAY PART NUMBER IS G8JN-1C6T-F-R-DC12. WE NEVER HAD A FAILURE WHEN THE VEHICLE WAS IN MOTION. I'M SUBMITTING THIS COMPLAINT SO NHTSA HAS AWARENESS OF THE RELAY THAT WAS INSTALLED. IT IS NOT A ROBUST RELAY WHICH MAY HAVE OTHER FAILURE MODES.
Electrical system, Engine, Fuel/propulsion system, Jul 7, 2017
MY CAR IS CURRENTLY AT 76K MILES. SINCE AROUND 20K MILES, MY CAR HAS HAD ISSUES WITH STARTING THAT HAPPENS INTERMITTENTLY, SLOW/NO RESPONSE FROM PUSH BUTTON START, SLOW/NO RESPONSE WITH SMART ENTRY SYSTEM WHEN LOCKING/UNLOCKING DOORS. ALL OF THESE ISSUES ARE VERY INTERMITTENT. TO GO INTO MORE DETAIL ABOUT THE STARTING ISSUE, THE CAR WOULD START COMPLETELY, BUT THEN SHORTLY AFTER THE RPM WOULD DROP TO 0 AND THE ELECTRICAL COMPONENTS WOULD STAY ON. WHEN TRYING TO PUSH THE START BUTTON AGAIN, IT WOULD TRY TO CRANK FOR 15 SECONDS. IT'S NECESSARY TO COMPLETELY POWER OFF THE CAR TO PROPERLY START THE CAR. SOMETIMES THE ISSUE PRESENTS ITSELF IMMEDIATELY AFTER. THESE ISSUES HAPPEN WITH BOTH KEY FOBS EVEN AFTER SWITCHING TO FRESH BATTERIES. I'VE TAKEN IT TO JEEP DEALERSHIP 4-5 TIMES WITH NO RESOLUTION. THEY HAVE REPLACED THE FUEL PUMP RELAY TWICE FOR ATTEMPT TO RESOLVE STARTING ISSUE. THEY WERE NEVER ABLE TO DUPLICATE OR NO CODES WOULD PRESENT THEMSELVES. I HAVE STRONG SUSPICION OF THE TIPM (TOTALLY INTEGRATED POWER MODULE) FAILING, WHICH IS APPROXIMATELY $1200 TO REPLACE. EVEN THOUGH I HAVE THE EXTENDED WARRANTY, JEEP WILL NOT REPLACE UNTIL DUPLICATED. I EVEN LEFT THE CAR AT JEEP FOR A WEEK ONE OF THOSE VISITS. THE ISSUES HAPPEN ALMOST EVERY OTHER DAY OR ON A VERY BAD WEEK, EVERY DAY THE CAR IS USED. JEEP CUSTOMER SERVICE IS VERY POOR AND I'VE BEEN STUCK WITH THIS ISSUE FOR WAY TOO LONG. THE STARTING ISSUE EVEN HAPPENED TODAY, TWICE.
Electrical system, Fuel/propulsion system, Jul 1, 2017
DASH INDICATOR LIGHTS AND WIPERS COME ON RANDOMLY WHILE DRIVING. VEHICLE WON'T START ON MULTIPLE OCCASIONS AFTER SHUTTING OFF. TACHOMETER AND ANALOG TEMP GAUGE ARE APPROX. 90 DEGREES OFF.
Electrical system, Jun 26, 2017
I WAS DRIVING MY VEHICLE, WHEN ALL OF THE SUDDEN THE VEHICLE'S DISPLAY PANEL STARTED TO FLASH VARIOUS MESSAGES (I.E. PARK BRAKE ASSIST, SAFETY BELT, BATTERY, ETC.). WHILE THIS HAPPENED, THE VEHICLE BEGAN TO LOOSE POWER AND I WAS ABLE TO CRUISE SLOWLY INTO A PARKING LOT, IN WHICH IT CREPT INTO A COMPLETE STOP. I TURNED OFF THE VEHICLE AND ATTEMPTED TO TURN IT BACK ON AND IT WOULD NOT CRANK NOR WOULD ANY LIGHTS TURN ON. I HAD A FRIEND TRY AND JUMP THE VEHICLE BUT IT WOULD NOT HOLD A CHARGE, AND THERE WAS AN ELECTRICAL SMELL COMING FROM THE ALTERNATOR. THE VEHICLE WAS THEN TOWED AND BROUGHT TO A JEEP DEALERSHIP, WERE THEY HAD DIAGNOSED THAT THE ALTERNATOR WAS BAD AND NEEDED TO BE REPLACED.
Electrical system, Jun 20, 2017
JUNE 16, 2017 - VEHICLE WAS IN MOTION BEING DRIVEN ON CITY STREET. DAY EARLIER, THE VEHICLE'S "CHECK ENGINE LIGHT" APPEARED. BROUGHT TO MECHANIC WHO INITIALLY DIAGNOSED AS AN EVAPORATOR/ VACUUM SENSOR FAILURE. NEXT DAY, DASHBOARD BEGAN TO DISPLAY OTHER WARNING LIGHTS IN RAPID SUCCESSION WHICH WAS THEN FOLLOWED BY LOSS OF A/C AND WITHIN MINUTES STALLED. TURNED OFF ROADWAY JUST BEFORE SUFFERING COMPLETE LOSS OF POWER IN OFFICE PARKING LOT. VEHICLE TOWED TO MECHANIC SHOP WHO PERFORMED TEST AND DECLARED ALTERNATOR FAILURE WHICH IS BEING REPLACED. DESCRIPTION SIMILAR TO RECALL ANNOUNCED IN OCTOBER 2014- NHTSA REFERENCE #14V634000.
Electrical system, May 30, 2017, fire
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE MADE A STRANGE HIGH PITCHED NOISE. AFTERWARDS THE VEHICLE'S POWER SUDDENLY FAILED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE UNDERNEATH THE HOOD. THE CONTACT OPENED THE HOOD AND NOTICED A BURNING ODOR. THE CONTACT HAD THE VEHICLE TOWED TO THE DUTCH MILLER JEEP DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND CAUSED THE BATTERY TO BURN OUT. THE ALTERNATOR, BATTERY, AND CIRCUIT BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL FOR A DIFFERENT MODEL ALTERNATOR. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 07/13/17*LJ *CN
Electrical system, May 22, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING AND RESTARTED INDEPENDENTLY. THE VEHICLE WAS DIAGNOSED AS HAVING A TIPM FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,704.
Electrical system, May 19, 2017
PUSH BUTTON IGNITION IS DEFECTIVE. THE FIRST YEAR I OWNED THE VEHICLE THE PUSH BUTTON IGNITION BEGAN TO SHOW PROBLEMS. INTERMITTENTLY THE KEY-FOB IS NOT RECOGNIZED BY THE CAR. SOMETIMES THE CAR WILL NOT START. BECAUSE OF THIS, SOMETIMES IT WILL NOT TURN OFF. SOMETIMES I HAVE STARTED THE VEHICLE AND AM DRIVING DOWN THE ROAD WHEN A BELL BEGINS RINGING AND MESSAGE APPEARS ON DASHBOARD THAT SAYS "KEY HAS LEFT THE VEHICLE". I HAVE TO TAP THE KEY-FOB ON THE BUTTON SEVERAL TIMES FOR IT TO FINALLY RECOGNIZE THAT IT IS PRESENT. I HAVE CHANGED THE BATTERIES IN THE KEY-FOB OFTEN. FINALLY, LAST MONTH, I DECIDED TO HAVE THE JEEP DEALER REPLACED KEY-FOB AT COST OF $300. THREE WEEKS LATER THE SAME THING IS HAPPENING. JEEP SERVICE DEPARTMENT ADMITTED THEY REPLACE 2-3 KEY-FOBS A WEEK FOR CUSTOMERS. I SUSPECT THE PROBLEM IS WITH ELECTRONICS IN THE DASHBOARD.
Electrical system, May 3, 2017
MY JEEP WAS STARTED TO MAKE A WHINING NOISE AFTER LEAVING A PARKING LOT, LATER ON THERE WAS A BURNING SMELL COMING FROM ENGINE, TOWARD COMING HOME AUTOMATIC WIPERS CAME ON EVEN WHILE IT WAS NOT RAINING. NEXT DAY JEEP WOULD NOT START NOR WHERE THERE ANY LIGHTS ON DASH/OVERHEAD. LOOKED UP NHTSA AND REALIZED OTHERS HAD SIMILAR SITUATION WITH ALTERNATOR RECALL, ONLY TO FIND OUT MY JEEP WAS NOT COVERED EVEN WHEN OTHER SAME/MAKE/MODEL/YEAR WERE COVERED. I CALLED JEEP AND THEY SAID I HAD DIFFERENT ALTERNATOR, BUT I HAD SAME PROBLEM/ISSUE, NOT FAR TO BE NOT COVERED. TOTAL BILL $2K FOR ALTERNATOR/BATTERY/STARTER/TOWING AND COMPUTER FIX. NOT TO MENTION I DIDN'T HAVE USE OF JEEP FOR DAYS WHILE IT WAS GETTING FIXED. I WAS LUCKY I DIDN'T HAVE ACCIDENT, WHICH COULD HAVE HAPPENED NOT KNOWING WHAT WAS GOING ON AT TIME AND COULD YOU IMAGINE JEEP DYING ON HIGHWAY. JEEP HAS NO CLUE WHAT IS CAUSING THIS TO HAPPEN, NOR BEING FAIR TO ALL CONSUMERS, LEAVING THEM STRANDED AND BROKE.
Power train, Electrical system, Apr 7, 2017
ALTERNATOR FAILED AT 35118 MI. HAD IN REPAIR TWICE FOR ISSUES WHEN DRIVING. LOUD WHINE, BURNING SMELL AND SMOKE REPORTED. FIRST TIME DEALER KEEP CAR FOR OVERNIGHT AND SAID THEY COULD FIND NO ISSUE EVEN THOUGH THEY HAD SMELLED THE BURNING SMELL TOO. SECOND TIME THEY TOLD ME IT WAS MY ALTERNATOR. THEY REPLACED THE ALTERNATOR, I PICKED UP THE CAR, DROVE 2 MILES AND THE BATTERY LIGHT CAME ON. I RETURNED IMMEDIATELY AND THEY KEPT THE CAR FOR 3 MORE DAYS. THE FAILED ALTERNATOR HAD "ARCED" TO THE POWER TRAIN, AND THEN THAT HAD TO BE REPLACE TOO (THAT UNDER WARRANTY THANK GOODNESS). BUT ALTERNATOR WAS REPLACED FOR $1000 OUT OF MY POCKET EVEN THOUGH VERY LOW MILEAGE BECAUSE WAS OVER 3 YR WARRANTY PERIOD. IN RESEARCHING HOW COULD THIS HAVE HAPPENED SO EARLY, I FOUND THAT THE 160 ALTERNATORS FROM THE SAME PERIOD HAD BEEN RECALLED, BUT THE 180'S ARE NOT (AT LEAST NOT YET....I AM HOPING TO HELP INITIATE ANOTHER RECALL SINCE I SEE ONLINE THAT OTHERS WHO HAVE THIS MODEL AND YEAR AND 180 ALTERNATOR HAVE HAD SAME ISSUES AS ME). I WAS ENCOURAGED BY FCA CUSTOMER CARE TO FILE A PETITION FOR REIMBURSEMENT, AND HAVE JUST HEARD FROM THEM THAT THEY HAVE DECLINED IT SINCE MY VIN ISN'T INCLUDED IN THE RECALL. TO BE SPECIFIC ABOUT THE EPISODES, I WAS DRIVING BOTH TIMES THAT THIS OCCURRED. BOTH TIMES I HAD JUST STARTED TO DRIVE AND THE CAR MADE A LOUD WHINING NOISE THAT LASTED FOR A BIT, AND INCREASED ON ACCELERATION, AND QUICKLY I COULD SMELL SOMETHING LIKE BURNING RUBBER AND SEE SMOKE. I WAS AFRAID THE CAR WAS GOING TO STOP SUDDENLY BECAUSE IT STARTED TO BE JERKY, AND WHEN I CAME TO STOP LIGHT IT SEEMED LIKE IT WAS GOING TO STALL. BUT IT KEPT GOING, AND I DROVE STRAIGHT TO THE DEALER BOTH TIMES.
Electrical system, Apr 1, 2017
I HAVE A 2013 JEEP GRAND CHEROKEE LIMITED WITH ONLY 54,248 AND THE ALTERNATOR ALL OF SUDDEN STARTED SMOKING, HOWEVER, THIS JEEP IS NOT ON ANY PREVIOUS RECALL. I WAS HEADING HOME FROM WORK. BURNT SMELL, SIREN NOISE, AND THE BATTERY LIGHT CAME ON. I MADE IT HOME AND CALLED THE JEEP DEALERSHIP. MY HUSBAND SAID ITS A BAD ALTERNATOR.