2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints: engine
110 reports, newest first. Show all
Power train, Electrical system, Engine, Mar 19, 2021
HAD V62 RECALL DONE AT THE DEALER. NO PROBLEMS FOR 14 MONTHS OF OWNERSHIP UNTIL AFTER RECALL THE SO-CALLED FIX. NOW THE ENGINE SHUTS OFF WHEN GOING IN REVERSE. HAD 2ND DEALER DIAGNOSTICS DONE AND STILL HAVE A SHUTTING OFF ENGINE PROBLEM!
Electrical system, Engine, Feb 26, 2021
HAD A RECALL V62 PERFORMED ON FEB 1, 2021. PRIOR TO THAT DATE FOR THE LAST 14 MONTHS, I HAD ZERO PROBLEMS. NOW AUTO SHUTS OFF WHEN PLACED IN GEAR AND ON ONE OCCASION STARTED REMOTELY AND THE ENGINE WOULD NOT COME ON NORMAL MODE TO DRIVE. AFTER A FEW TRIES VEHICLE STARTED AND WAS ABLE TO DRIVE.
Engine, Fuel/propulsion system, Feb 23, 2021
JEEP AND FCA REFUSE TO FIX THE FUEL PUMP RELAY ON MY JEEP. THEY CLAIM THEY ONLY GET ONE PART PER MONTH AND CANNOT FIX MY JEEP. I HAVE CALLED 5 DIFFERENT JEEP DEALERSHIPS AND FCA US CORPORATE OFFICE AND WAS TOLD THE SAME THING. HOW IS THIS LEGAL? THEY WON'T EVEN TELL ME THE NAME OF THE PART SO I CAN REPLACE IT MYSELF. I HAVE BEEN TRYING TI GET IT REPLACED FOR HALF A YEAR.
Electrical system, Engine, Feb 8, 2021
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ISLAND AUTO GROUP (1580 HYLAN BLVD, STATEN ISLAND, NY 10305, (718)979-0934 WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 55,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Engine, Forward collision avoidance, Nov 15, 2020
MY 2013 JEEP GRAND CHEROKEE STARTED MAKING A TICKING NOISE THE SECOND TIME THE DEFAULT WATER PUMP WAS REPLACED 4 YEARS AGO IN RECALL WARRANTY AND HAS MADE AN AUDIBLE TICKING NOISE SINCE THEN. DESPITE MULTIPLE COMPLAINTS TO TWO DEALERSHIPS, IN ANNISTON, AL AND FOLEY, AL, I HAVE BEEN TOLD THE TICKING WAS NORMAL FOR THE HEMI 5.7L ENGINE. THREE WEEKS AGO, I TOOK A JEEP FOR A ROUTINE OIL CHANGE AND THE TECHNICIAN WROTE ON MY MULTI-POINT INSPECTION PAPERWORK 'NOTICED AN AUDIBLE TICKING'. THIS TECHNICIAN HAS TOLD ME TWICE PREVIOUSLY THAT THIS WAS NORMAL AND FAILED TO MENTION TO ME PERSONALLY WHILE IN THE DEALERSHIP. I ONLY NOTICED HE WROTE IT ON MY PAPERWORK AFTER I HAD LEFT. I CALLED AND REQUESTED TO SPEAK WITH THE TECHNIQUE CONCERNING THE TICKING AND I WAS TOLD I WOULD RECEIVE A CALL BACK AND TO THIS MOMENT HAVE NEVER RECEIVED A CALL. AFTER RESEARCHING ONLINE, I SEE THIS IS A VERY COMMON ISSUE WITH THE HEMI 5.7L ENGINE HOWEVER, CHRYSLER HAS FAILED TO ISSUE A RECALL TO CORRECT THE DEFAULT ENGINES. THE TICKING SPEEDS UP WHEN ACCELERATING THE VEHICLE. THE VEHICLE HAS STALLED TWO IN THE LAST TWO DAYS. ONCE, IN THE DRIVEWAY AFTER THE VEHICLE HAD BE STARTED AND RUNNING FOR APPROXIMATELY THREE MINUTES. THE SECOND TIME, WHILE DRIVING DOWN A BUSY HIGHWAY AND SLOWING FOR A CAR TO TURN AHEAD OF ME. I LUCKILY WAS ABLE TO VEER OFF THE ROAD TO PREVENT AN ACCIDENT. FOLLOWING THIS, MY FCW TURNED OFF WITHOUT WARNING AND WILL NOT ALLOW ME TO TURN BACK ON. CURRENTLY, MY VEHICLE HAS AN OPEN RECALL TO, AGAIN, REPLACE THE FAULTY FUEL PUMP RELAY SWITCH WHICH HAS ALREADY BEEN REPLACED THREE PRIOR TIMES, ONCE BY THE JEEP DEALERSHIP AND TWICE BY A PRIVATE TECHNICIAN. THIS RECALL WAS ISSUED A YEAR AGO AND STILL DOES NOT HAVE A REMEDY PER THE DEALERSHIP. I TRAVEL FREQUENTLY, AT TIMES 300 MILES PER DAY.MY CHILD TRAVELS WITH ME AND I FEAR THE VEHICLE WILL FAIL WHILE DRIVING ON A HIGHWAY OR INTERSTATE.
Electrical system, Engine, Nov 13, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE FAILED TO DRIVE PROPERLY. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AIRPARK DODGE CHRYSLER JEEP (7801 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,215. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Engine, Nov 13, 2020, fire
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED FOR THE NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) A TEMPORARY FIX WAS INSTALLED DUE TO THE PART NOT BEING AVAILABLE THE LOCAL DEALER WICKSTROM JEEP LOCATED AT 660 W NORTHWEST HWY, BARRINGTON, IL 60010 HAD INSTALLED AN EXTERNAL FUEL PUMP RELAY. THE CONTACT INDICATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AND ON OCCASIONS WOULD NOT IMMEDIATELY START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT FUEL PUMP HAD EXPERIENCED MELTING DUE TO THE TEMPORARY FIX OF THE EXTERIOR FUEL PUMP RELAY. THE LOCAL DEALER WICKSTROM JEEP LOCATED AT 660 W NORTHWEST HWY, BARRINGTON, IL 60010 WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THE PERMANENT REPAIR FOR THE RECALL WAS STILL NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 90,000. *LN*JB - (RECALL RELATED INCIDENT) TS
Air bags, Engine, Fuel/propulsion system, Oct 25, 2020
VEHICLE WILL NOT START EVERYTIME AND ONCE IT'S JUMPERED TO ANOTHER CAR IT STARTS NO PROBLEM. SOMETIMES IT WILL START THEN IMMEDIATELY JUST DIE. VEHICLE HAS NEVER STALLED WHILE DRIVING. I BOUGHT IT DEC 2019 W/ 102K, IT NOW HAS 120K I DRIVE 400 MI/WK FOR WORK. I HAD TO BUY AN EXTENDED WARRANTY BECAUSE OF THE MILES AND THE WARRANTY CO. IS SAYING THEY WON'T FIX THIS AIR BAG MODULE AND SEAT BELT ISSUE AS WELL. THIS CAR NEEDS TO BE BOUGHT BACK BY THE DEALERSHIP. THE DEALER HAS ALL PAPERWORK BECAUSE THEY STILL HAVE MY CAR.
Engine, Oct 13, 2020
MY COMPLAINT IS REGARDING NHTSA RECALL V62/NHTSA 19V-813 FOR MY 2013 JEEP GRAND CHEROKEE. THE ISSUE IS THAT THE RECALL HAS BEEN IN EFFECT FOR OVER A YEAR AND THERE IS STILL NO FIX. MY VEHICLE HAS CUT OFF WHILE DRIVING ON THE INTERSTATE AND NOW DOES NOT START AT ALL. I HAVE A CAR THAT I CANNOT DRIVE, FIX, OR SELL DUE TO NO FAULT OF MY OWN. MY ONLY DESIRE IS A REPLACEMENT VEHICLE OR AT LEAST A REFUND OF THE CURRENT VALUE. WE CONTACTED THE JEEP CUSTOMER SERVICE HOTLINE AND THEIR RESPONSE IS THAT THE COST WOULD BE TOO GREAT TO THE COMPANY. THESE VEHICLES ARE DANGEROUS AND THE FACT THAT THERE'S STILL NO FIX SHOULD BE VERY TROUBLING. NO ONE SHOULD BE DRIVING A VEHICLE THAT IS KNOWN TO CUT OFF AT ANYTIME. PLEASE MODIFY THIS RECALL TO ORDER A REPLACEMENT OR REFUND FROM JEEP. IT'S GENUINELY THE ONLY SAFE THING TO DO. THANK YOU.
Power train, Engine, Sep 29, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL TICKING SOUND WAS HEARD COMING FROM ENGINE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE ROCKER ARM. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE CONTACT WAS ALSO INFORMED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER TO BE SERVICED. THE CONTACT SPOKE WITH FIRKINS CHRYSLER JEEP DODGE RAM (2700 1ST ST, BRADENTON, FL 34208) AND WAS PROVIDED A COST TO DIAGNOSE AND DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE SERVICE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT RECENTLY APPEARED ON THE INSTRUMENT PANEL AFTER THE VEHICLE MISFIRED WHILE DRIVING AT A LOW RATE OF SPEED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Engine, Sep 6, 2020
APRIL '20 RECEIVED RECALL #V62/NHTSA 19V-813 FOR FUEL PUMP RELAY. FUEL PUMP RELAY IS SUSCEPTIBLE TO SILICON CONTAMINATION ON THE RELAY CONTACTS WHICH CAN CAUSE RELAY TO FAIL. "A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT WARNING. THIS RECALL WAS ISSUED 11/14/19. TO DATE NO REPAIR IS AVAILABLE PER MY CALLS TO THE FCA RECALL ASSISTANCE CENTER, REEDMAN TOLL'S AUTO WORLD (DEALERSHIP WHERE I PURCHASED THE JEEP). I HAVE BEEN DRIVING THE CAR A LIMITED AMOUNT DUE TO THE RECALL. I HAD TO DRIVE THE CAR ON THE PA TURNPIKE FOR A DOCTOR'S APPOINTMENT. I REALIZED THEN HOW MANY PEOPLE WOULD DIE IF MY ENGINE STALLED, WITHOUT WARNING, WHILE I WAS TRAVELING AT 65 MPH. SURROUNDED BY TRACTOR TRAILERS AND CARS. I HAVE CALLED JEEP CORPORATE TELEPHONE NUMBERS AND THE SWITCHBOARD REFERS ME TO THE FCA RECALL ASSISTANCE OR THE DEALER. REEDMAN AUTO WORLD STATED THEY DO NOT HAVE A FIX FOR THE RECALL. IS JEEP NOT FIXING THIS RECALL BECAUSE ANY DEATHS WILL BE COLLATERAL DAMAGE? I WOULD MY VEHICLE FIXED OR A COMPARABLE LOANER CAR. IF YOU ARE NOT THE RIGHT PLACE TO CONTACT PLEASE LET ME KNOW WHO I SHOULD CONTACT. I THINK THIS IS A LIFE THREATENING ISSUE.
Electrical system, Engine, Fuel/propulsion system, Sep 5, 2020
VEHICLE DOES NOT START AS IT SHOULD CONSISTENTLY. VEHICLE HAS AN INCONSISTENT DELAY IN MOVING FORWARD AFTER STOPPING AT A RED LIGHT AND WILL HAVE A JERK/JUMPING FEELING IN THE TRANSMISSION AFTER THE DELAY/STALL FROM MOVING FORWARD. THIS HAS BEEN AN ONGOING ISSUE SINCE DECEMBER 2019 WHEN I INITIALLY TOOK THE VEHICLE TO GET LOOKED AT AND THE DEALERSHIP STATES THEY DO NOT HAVE PARTS TO FIX THE ISSUE AS OF SEPTEMBER 2020!
Engine, Aug 3, 2020
A KNOWN PROBLEM WITH A DEFECTIVE OIL FILTER HOUSING. THIS SUBSTANDARD DESIGN DEFECT CRACKS AND CAUSES OIL TO LEAK ON THE ENGINE MANIFOLD AND PUDDLE. THIS COULD CAUSE OIL SENDING UNIT TO FAIL AND LOOSE ENGINE OIL. THIS IS A PROBLEM WITH THE 3.6 L SIX CYLINDER ENGINE.
Engine, Aug 3, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A FAILURE OF THE OIL FILTER HOUSING. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.*DT*JB
Engine, Fuel/propulsion system, Jul 27, 2020
FUEL PUMP RELAY - MY CAR STALLS WHEN IT WANTS AND TAKES OFF REALLY FAST WHEN IT WANTS, AND STARTS WHEN IT WANTS TO TRANSMISSION. - I AM TOLD THERE HAS BEEN A RECALL ON THE TRANSMISSION MY CAR IS SLIPPING GEARS
Engine, Fuel/propulsion system, Jul 20, 2020
RECALL NHTSA CAMPAIGN NUMBER: 19V813000 REMEDY SAYS THAT WE WILL RECEIVE A SECOND NOTICE WHEN FINAL REMEDY BECOMES AVAILABLE. IT NOTES THAT VEHICLES EXPERIENCING A FUEL PUMP FAILURE WILL RECEIVE AN INTERIM REPAIR. I HAVE BEEN TO 2 DEALERSHIPS AND CALLED FCA MULTIPLE TIMES TO TALK ABOUT THIS RECALL'S INTERIM REPAIR AND HAVE BEEN SENT AROUND WITH NO ANSWER. THEY SEEM TO BE PURPOSELY DODGING ANY ACCOUNTABILITY FOR THIS INTERIM REPAIR THEY HAVE PROMISED. MY VEHICLE HAS STALLED MULTIPLE TIMES ON STREETS AND HIGHWAYS.
Power train, Vehicle speed control, Engine, Jun 26, 2020
MY VEHICLE LEFT ME STRANDED AT A TARGET STORE PARKING LOT. MY VEHICLE WAS ON WITH THE A/C RUNNING. THE VENT BLOWERS STOPPED WORKING AND THE VEHICLE SHUT OFF. IT CRANKED BUT NO START. I USED MY AAA MEMBERSHIP TO HAVE THE CAR TOWED. IT WAS SENT TO THE AAA MECHANIC. THE FUEL PUMP RELAY WAS NO GOOD. I KNOW THERE WAS A RECALL ON THIS RELAY BUT THE DEALER NEVER HAD THE PART IN STOCK. WHICH SOUNDED BOGUS TO ME. THE MECHANIC EXPLAINED THAT THERE IS A RECALL AND I SHOULD GET REIMBURSED. I SENT IN MY COMPLETED THE CHRYSLER REIMBURSEMENT REQUEST FORM AND SUBMITTED THE SHOPS RECEIPT AND THE RENTAL VEHICLE RECEIPT. I WAS ASSIGNED CASE # 76491689. I PAID $3004.00 IN CASH FOR REPAIRS. AFTER I SUBMITTED MY RECEIPTS THEY DENIED MY CLAIM FOR $1309.00 THAT WAS RELATED TO THE FUEL PUMP RELAY REPAIR. THE MECHANIC ALSO PERFORMED OTHER REPAIRS THAT HE CLAIMS WERE AS A RESULT OF THE RECALL DAMAGING THE VEHICLE. I ASKED FOR ANOTHER RECEIPT STATING SPECIFICALLY THAT I PAID IN CASH AND RESUBMITTED IT TO THE DENIED CLAIM EMAIL. I AM UNEMPLOYED DUE TO COVID-19 AND I SPENT MY SAVINGS TO FIX MY VEHICLE. THE RAMIFICATIONS OF THIS MESS HAS AFFECTED MY PERSONAL LIFE AND MY MENTAL HEALTH. FOR A MOMENT I FELT THE MECHANIC LIED TO ME AND I WAS CONTEMPLATING TO PHYSICAL HARM THE MECHANIC. I ALREADY HAD SEVERAL VERBAL DISPUTES WITH THE SHOP BECAUSE THEY CLAIM THAT THE RECEIPT THEY GAVE ME IS ALL THEY CAN PROVIDE. YET IT WAS DEEMED AS INSUFFICIENT PROOF OF MY CASH PAYMENT. I REACHED OUT TO NEWS STATION FOR ASSISTANCE YOU RESOLVE THIS MATTER. *TR
Electrical system, Engine, Fuel/propulsion system, Jun 22, 2020, fire
WHILE DRIVING MY CAR ON THE HIGHWAY THE BATTERY LIGHT CAME ON. AFTER A FEW MINUTES ALL OF THE OTHER LIGHTS, SEATBELT, ENGINE, ETC. STARTED TO FLASH. THEN MY AIR CONDITIONING TURNED OFF, MY BRAKES STOPPED WORKING AND MY POWER STEERING WENT OUT. LUCKILY I WAS PULLING OFF OF AN EXIT. AFTER FINDING OUT THAT THERE WERE 5 RECALLS, I TOOK THE JEEP TO A DEALERSHIP TO HAVE THEM FIX IT. I PICKED IT UP A FEW DAYS LATER AFTER THEY SAID IT WAS READY. THE DAY AFTER PICKING IT UP...I WAS AGAIN DRIVING DOWN THE HIGHWAY AND THE JEEP DID THE EXACT SAME THING!!! AGAIN LUCKILY I KNEW THE SIGNS AND PULLED OVER QUICKLY BUT STILL LOST CONTROL OF THE VEHICLE BECAUSE POWER STEERING AND BRAKES WENT OUT. *TR
Engine, May 7, 2020
THE JEEP DEALERSHIP SAID THE CRANKSHAFT LOST AT LEAST ONE OF THE RAISED PORTIONS THAT LIFTS THE LIFTERS AND THE FILLINGS DAMAGED THE PISTON CYLINDER WALLS REQUIRING THE ENGINE HEADS TO BE REPLACED AT A COST OF OVER $10,000. THE JEEP HAD APPROXIMATED 144,442 MILES AND HAD NEVER SMOKED OR USED ANY OIL UNTIL THE ENGINE LIGHT CAME ON WHILE DRIVING DOWN THE INTERSTATE IN WESTERN SO DAKOTA. *TR
Engine, May 7, 2020
THE VEHICLE STARTED MAKING A LOUD TAPPING SOUND FROM ENGINE AT IDLE AND WHILE DRIVING. MECHANIC DIAGNOSED IT WITH BAD LIFTERS. THE NEEDLE BEARINGS IN THE LIFTERS USED IN THIS ENGINE TEND TO FAIL. THE FAILURE CAUSES THE LIFTER BEARING TO SEIZE UP AND DAMAGE THE CAMSHAFT. HAD LIFTERS REPLACED TWO TIMES IN A 4 MONTH PERIOD. CAMSHAFT REPLACED ONE TIME. RESEARCH ON THE WEB SHOW SEVERAL EXAMPLES OF THIS SAME FAILURE IN HEMI 5.7L ENGINES. THE FAILURE CAN OCCUR ANYWHERE FROM 50,000 MILES TO OVER 100,000 MILES. THE COMMON CAUSE IS THE LIFTER BEARINGS FAILING AND DAMAGING THE CAMSHAFT. REPAIRS RANGE ANYWHERE FROM $3000-5000. THIS LEADS ME TO CONCLUDE THAT THE FAILURE IS DUE TO AN ENGINEERING DEFECT ON THE LIFTERS BY THE MANUFACTURER. *TR
Engine, Apr 9, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 35 MPH ON THE HIGHWAY, THE VEHICLE DECELERATED INDEPENDENTLY WITH THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO WINDWARD DODGE CHRYSLER JEEP (46-177 KAHUHIPA ST, KANEOHE, HI 96744) TO BE DIAGNOSED. THE CONTACT WAS NOTIFIED OF SEVERAL UNKNOWN ISSUES WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Electrical system, Engine, Fuel/propulsion system, Mar 9, 2020
MY 2013 JEEP GRAND CHEROKEE LAREDO 4X4 HAS RANDOMLY BUT CONTINUOUSLY STALLED OR HASN'T STARTED UP SUCCESSFULLY FOR THE PAST YEAR THAT I HAVE OWNED IT. THIS HAS CAUSED MUCH STRESS, ANXIETY, AND INCONVENIENCE FOR ME, MY WIFE AND YOUNG DAUGHTER. WE LIVE WITH THE CONSTANT FEAR OF BEING LEFT STRANDED THROUGHOUT OR OWN CITY OR WORST YET STRANDED OUT OF TOWN DURING FAMILY ROAD TRIPS. THIS IS COMPLETELY UNACCEPTABLE AND UNDESIRABLE AS LOYAL JEEP VEHICLE OWNERS OF SEVERAL DIFFERENT JEEP MODELS INCLUDING TWO JEEP PATRIOTS AND ONE JEEP LIBERTY. THIS PAST FRIDAY I WAS UNABLE TO START UP MY JEEP TO GO TO WORK AND WAS LEFT STRANDED IN MY GARAGE. I HAD TO MISS WORK THAT DAY AND HAVE THE JEEP TOWED TO A LOCAL AUTHORIZED DEALERSHIP WHERE IT IS STILL PARKED FOUR DAYS LATER UNABLE TO START UP AND IS UNDIAGNOSED OR REPAIRED. THIS IS CAUSING ME AND MY FAMILY MUCH FINANCIAL HARDSHIP DUE TO MY WIFE AND I HAVING TO ALTERNATE MISSING WORK OR TRYING TO BORROW A SPARE VEHICLE FROM OTHER FAMILY MEMBERS. I HOPE TO HAVE A REMEDY AS SOON AS POSSIBLE BY THE MANUFACTURER AS THIS ISSUE AND SUBSEQUENT RECALL HAS BEEN IN EFFECT SINCE LAST YEAR 2019. I HOPE THAT THIS COMPLAINT DOES NOT FALL ON DEAF EARS AND THAT A SOLUTION IS DEVELOPED AND PROVIDED TO ME AND MY FAMILY RIGHT AWAY.
Engine, Feb 26, 2020
CAR STALLS WITHOUT WARNING ON THE HIGHWAY. THIS HAS HAPPENED 8 TIMES IN THE PAST YEAR. RECALL WAS ISSUED NOVEMBER 2019 WITH A TEMP FIX. I RECEIVED THE TEMP FIX IN JANUARY 2020. I HAD ANOTHER STALLING INCIDENT ON THE HIGHWAY FEB 11 2020. THE CAR HAS BEEN AT THE DEALERSHIP SINCE. JEEP/CHRYSLER HAS BEEN LESS THAN HELPFUL.
Electrical system, Engine, Feb 20, 2020
THE ENGINE OIL COOLER DETERIORATES AND BRAKE LEAVING YOU STRANDED ON A POODLE OF OIL AND WATER WITHOUT ANY NOTICE WHATSOEVER OTHER THAN A GREAT SUPERHEATING CONDITION THAT WILL LEAD TO COMPLETE MOTOR FAILURE AND POSSIBLE FIRE WHILE ON THE HIGHWAY WHILE ON MY WAY TO BRINGING MY GRANDKIDS TO SCHOOL.
Engine, Fuel/propulsion system, Feb 6, 2020
A FUEL PUMP RELAY FAILURE CAN RESULT IN A STALL CONDITION IF THE VEHICLE IS RUNNING OR A NO-START CONDITION IF NOT RUNNING. I USE CURRENTLY MY CAR FOR WORKS MATTER. I WAS VERY KIND AND I AM VERY AFRAID TO USE THE CAR AND THIS PREVENTED ME FROM BEING LATE IN MY PERSONAL AFFAIRS ANN I AM EMOTIONALLY AFFECTED BECAUSE UP TO THE MOPARS DOES NOT HAVE SOLUTION.