2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints: engine
110 reports, newest first. Show all
Engine, Feb 8, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE STARTING THE VEHICLE, IT STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART WHEN THE BRAKE PEDAL WAS APPLIED. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Engine, Jan 23, 2018
2013 JEEP GRAND CHEROKEE WITH A 3.6 LITRE PENTASTAR V6 ENGINE AND 56,500 MILES DID NOT PRODUCE HEAT FROM THE VENTS AND OVERHEATED.THE VEHICLE WAS TOWED TO SEAVIEW JEEP IN OCEAN NEW JERSEY.THE FIRST TWO TIMES THE VEHICLE WAS TOWED TO THE DEALERS SERVICE DEPARTMENT IT WAS RETURNED TO ME AND THE SERVICE REP STATED THAT THE OVERHEATING ISSUE COULD NOT BE REPLICATED. AFTER RESEARCHING THE ISSUE MYSELF AND THE ENGINE OVERHEATING A THIRD TIME I ASKED THE SERVICE MANAGER IF THE ENGINE COULD BE HAVING AN ISSUE WITH EXHAUST GASES ENTERING THE COOLING SYSTEM AND CAUSING THE ENGINE TO OVERHEAT AND IF THIS WAS CHECKED IN THE PREVIOUS TROUBLESHOOTING OF THE VEHICLE. THE MANAGER REPLIED THAT A BLOCK TEST WAS NOT DONE AND TO RETURN THE VEHICLE SO THE TEST COULD BE PERFORMED. THE VEHICLE WAS KEPT AT THE DEALERSHIP AFTER THE SECOND TIME IT WAS TOWED THERE FROM 12/22/17 - 1/16/18 AND RETURNED TO ME AFTER THEY CLAIMED THAT THEY FLUSHED AND FILLED THE COOLING SYSTEM AND RAN THE VEHICLE FOR SEVERAL DAYS WITHOUT IT OVERHEATING OR LOSING HEAT. THE MANAGER DID ADMIT THAT THERE WAS A WATER SWOOSHING SOUND COMING FROM BEHIND THE DASH THAT WAS UNUSUAL AND CLAIMED THERE WAS AIR POCKETS THAT THEY REMOVED WHEN THEY BLED THE AIR FROM THE SYSTEM. AFTER THE VEHICLE WAS RETURNED TO ME ON 1/16/18 IT WAS DRIVEN ON 1/17/18 BY MY WIFE AND THE NO HEAT/OVERHEATING ISSUE RETURNED AGAIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP FOR THE THIRD TIME AND THE BLOCK TEST WAS PERFORMED.THE SERVICE MANAGER REPORTED TO ME THAT THE ENGINE HAD A CRACKED LEFT CYLINDER HEAD AND QUOTED ME A $2600 REPAIR COST. I CALLED CHRYSLER JEEP CUSTOMER CARE AT 877-426-5337 TO FILE A COMPLAINT AND A REDUCED RATE FOR REPAIRS WAS NEGOTIATED DOWN TO $500 WITH A CASE #33267278. I DON'T BELEIVE I SHOULD BE LIABLE DUE TO THE MANUFACTURES DEFECTIVE CYLINDER HEAD. THE CRACKED CYLINDER HEAD HAS BEEN REPORTED ON NUMEROUS 3.6 PENTASTAR ENGINES.
Engine, Dec 28, 2017
WHEN DRIVING THE VEHICLE EVERY SINGLE THING TURNED ON. WINDSHEILD WIPERS, EVERY LIGHT ON THE DASH BOARD LIGHT UP LIKE A CHRISTMAS TREE, ENGINE STARTED TO REV UP, THE DASH BOARD WAS GOING UP AND DOWN WITH THE SPEED. EVERYTHING WAS GOING AND IT WAS STRANGE.
Engine, Dec 18, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE AND THE ENGINE WAS ABLE TO RESTART AFTER FIVE MINUTES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LITHIA BRYAN CHRYSLER JEEP DODGE, 301 N. EARL RUDDER FWY, BRYAN, TX 77802) WHERE IT WAS DIAGNOSED THAT THE COMPUTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Other or unspecified, Engine, Fuel/propulsion system, Dec 3, 2017
MULTIPLE EPISODES OF EXTENDED CRANK WITHOUT START. ALSO SEVERAL EPISODES OF STALLING WITHOUT WARNING WHILE DRIVING - 1X IN DRIVE BUT ANOTHER TIME ON HIGHWAY AT NIGHT IN TRAFFIC. ALL EPISODES HAVE HAPPENED IN 2017 STARING AUGUST THROUGH 'NOW'. CAR HAS BEEN TO DEALER SERVICE 4 X WITHOUT RESOLUTION. CURRENTLY WITH DEALER BEING OPERATED WITH A "FLIGHT RECORDER" AS THEY DID EXPERIENCE PROBLEM BUT COULDN'T IDENTIFY THE MECHANICAL SOURCE - THEY CONTACTED "CHRYSLER" FOR ADVICE. I'M LUCKY, I'M DRIVING A LOANER FOR 3 WEEKS NOW FROM MY DEALERSHIP.
Engine, Nov 25, 2017
NHTSA RECALL #17V-435. ALTERNATOR NEEDS CHECKED TO MAKE SURE NO FAILED DIODES. I RECEIVED A RECALL NOTICE 6 MONTHS AGO OR SO AND I KEEP GETTING TOLD THERE ARE NO PARTS AVAILABLE. HOW IS THIS POSSIBLE CONSIDERING PER THE RECALL, IT COULD CAUSE A FIRE?
Engine, Nov 5, 2017
CONSTANT P06DD CODE. CODE WILL SHOW UP DAILY AFTER BEING CLEARED. HAS BEEN OCCURRING ON A REGULAR BASIS FOR 2 MONTHS PLUS. DEALERSHIP HAS NO HELP IN FIXING THE ISSUE.
Electrical system, Engine, Oct 29, 2017
THE TIPM FAILED ON THE VEHICLE WHILE DRIVING DOWN THE ROAD BRINGING THE VEHICLE TO A SUDDEN STOP. ALL FUNCTIONS IN THE CAR WERE HALTED. THIS RESULTED IN STRANDING MY TEENAGE DAUGHTER IN THE MIDDLE OF A BUSY ROAD IN A VERY DANGEROUS SITUATION. AFTER BEING TOWED TO THE DEALERSHIP THEY INFORMED ME THAT IT WOULD COST ME $1349.36 TO REPLACE THE FAULTY TIPM. NUMEROUS RESEARCH INTO THIS PROBLEM REVEALS MANY SIMILAR PROBLEMS WITH THE TIPM FROM JEEP WHICH COULD LIKELY TO RESULT IN SERIOUS SAFETY RELATED PROBLEMS NOT TO MENTION VERY COSTLY REPAIRS. THIS PROBLEM SHOULD BE ADDRESSED FURTHER.
Power train, Electrical system, Engine, Aug 27, 2017
AS THE VEHICLE IS PARKED, IT DOES NOT MATTER FOR 5 MINUTES OR 5 HOURS, WHEN THE START BUTTON IS DEPRESSED THE ENGINE TURNS OVER, BUT DOES NOT START. WHEN ATTEMPTED A SECOND TIME, IT WILL TURN OVER CONTINUSLY FOR 20 SECONDS, AND FAIL TO START. THE PROBLEM MY PERSIST FOR MANY ATTEMPS, OR MAY RECTIFY ITS SELF AND START.
Electrical system, Engine, Fuel/propulsion system, Jul 7, 2017
MY CAR IS CURRENTLY AT 76K MILES. SINCE AROUND 20K MILES, MY CAR HAS HAD ISSUES WITH STARTING THAT HAPPENS INTERMITTENTLY, SLOW/NO RESPONSE FROM PUSH BUTTON START, SLOW/NO RESPONSE WITH SMART ENTRY SYSTEM WHEN LOCKING/UNLOCKING DOORS. ALL OF THESE ISSUES ARE VERY INTERMITTENT. TO GO INTO MORE DETAIL ABOUT THE STARTING ISSUE, THE CAR WOULD START COMPLETELY, BUT THEN SHORTLY AFTER THE RPM WOULD DROP TO 0 AND THE ELECTRICAL COMPONENTS WOULD STAY ON. WHEN TRYING TO PUSH THE START BUTTON AGAIN, IT WOULD TRY TO CRANK FOR 15 SECONDS. IT'S NECESSARY TO COMPLETELY POWER OFF THE CAR TO PROPERLY START THE CAR. SOMETIMES THE ISSUE PRESENTS ITSELF IMMEDIATELY AFTER. THESE ISSUES HAPPEN WITH BOTH KEY FOBS EVEN AFTER SWITCHING TO FRESH BATTERIES. I'VE TAKEN IT TO JEEP DEALERSHIP 4-5 TIMES WITH NO RESOLUTION. THEY HAVE REPLACED THE FUEL PUMP RELAY TWICE FOR ATTEMPT TO RESOLVE STARTING ISSUE. THEY WERE NEVER ABLE TO DUPLICATE OR NO CODES WOULD PRESENT THEMSELVES. I HAVE STRONG SUSPICION OF THE TIPM (TOTALLY INTEGRATED POWER MODULE) FAILING, WHICH IS APPROXIMATELY $1200 TO REPLACE. EVEN THOUGH I HAVE THE EXTENDED WARRANTY, JEEP WILL NOT REPLACE UNTIL DUPLICATED. I EVEN LEFT THE CAR AT JEEP FOR A WEEK ONE OF THOSE VISITS. THE ISSUES HAPPEN ALMOST EVERY OTHER DAY OR ON A VERY BAD WEEK, EVERY DAY THE CAR IS USED. JEEP CUSTOMER SERVICE IS VERY POOR AND I'VE BEEN STUCK WITH THIS ISSUE FOR WAY TOO LONG. THE STARTING ISSUE EVEN HAPPENED TODAY, TWICE.
Power train, Electronic stability control (ESC), Engine, Mar 4, 2017
CHECK LIGHT CONTINUOUSLY COMES ON EVEN AFTER BEING CLEARED AND THE JEEP TECHNICIAN TOLD ME THAT IT FAULTY SENSOR. THE OIL PRESSURE SENSOR WHICH IS A $30-40 BUT WOULD COST OVER $550 TO REPAIR IT. THE TECHNICIAN EVEN SAID THIS A PROBLEM THAT HAPPENS ALL THE TIME. THIS IS VERY CONCERNING TO ME AND MY FAMILY BECAUSE WE HAVE HAD ALREADY 5 SERIOUS RECALLS PLUS A SOFTWARE UPDATE. THIS VEHICLE ISN'T SAFE AND CONSUMERS ARE FORKING THE BILL TO PAY FOR THESE POORLY BUILT JEEP VEHICLES. I ALSO SEE MORE RECALLS ARE COMING IN THE FUTURE AND HOW IS THE NHTSA PROTECTING US CONSUMERS FROM THESE CAR COMPANIES WHO MAKE AND BUILD POOR VEHICLES. THIS VEHICLE RANDOMLY VIBRATES VIOLENTLY AND SOMETIMES DOESN'T SHIFT PROPERLY INTO GEAR.
Engine, Jan 18, 2017, fire
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STARTED TO SMOKE FROM THE UNDERNEATH THE HOOD AND THE INSIDE OF THE VEHICLE WAS QUICKLY FILLED WITH SMOKE. THE CONTACT STATED THAT THERE WAS NO WARNING. THE VEHICLE LOST ALL POWER AND SHUT DOWN COMPLETELY AND WAS LEFT AT THE INTERSECTION. THE CONTACT STATED THAT THE SMOKE SUBSIDED AND THE VEHICLE WAS TOWED BY A TOW TRUCK TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO A DEALER WHERE THE VEHICLE FAILED TO BE INSPECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TOLD THE DEALER NOT TO TOUCH THE VEHICLE UNTIL A JEEP SPECIALIST INVESTIGATED THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS LEFT AT THE DEALER'S BUT NO ONE CONTACTED HIM. THE FAILURE MILEAGE WAS 80,000. *TR
Engine, Jul 6, 2016
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TEMPERATURE GAUGE LEVER ON THE INSTRUMENT PANEL WAS HIGH FOR THE WATER PUMP. THE WARNING LIGHT KEPT RANDOMLY ILLUMINATING. THE DEALER WAS NOTIFIED OF THE FAILURE, SCHEDULED AN APPOINTMENT, AND LATER STATED THAT THE PART WAS ON BACK ORDER. THERE WERE 1,700 PARTS THAT WERE NOT RECEIVED SO THE CONTACT WAS PLACED ON A WAITING LIST. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER FOR MONTHS AND WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Electrical system, Engine, Fuel/propulsion system, Dec 2, 2015
I AM AFRAID TO DRIVE MY VEHICLE. THE FIRST ISSUE HAPPENED A FEW MONTHS AGO, THE CAR REFUSED TO START AND HAD TO BE TOWED TO THE DEALERSHIP TO GET FIXED. THERE WAS AN ELECTRICAL FAULT, AND COULD HAVE HAPPENED AT ANY POINT. CURRENTLY THE VEHICLE HAS BEEN AT THE DEALERSHIP SINCE NOVEMBER 10TH. THE VEHICLE HESITATES BEFORE MOVING FORWARD WHEN I STEP ON THE GAS, THEN SOMETHING ENGAGES AND IT JUMPS FORWARD. SOMETIMES IT COMES TO A STOP BEFORE IT RAPIDLY ACCELERATES. THE JEEP HAS BEEN AT ATLANTIC JEEP FOR ALMOST FOUR WEEKS AND THE DEALER HAS NOT BEEN FORTHCOMING IN EXPLAINING WHAT IS GOING ON. THEY CAN'T SEEM TO FIGURE IT OUT THEMSELVES AND I AM IN FEAR OF DRIVING THIS CAR IN THE FUTURE IF THE SAME PROBLEMS OCCUR. THERE SEEMS TO BE A BIG RISK OF HAVING A CRASH WITH THE ISSUES DESCRIBED ABOVE. THIS HAPPENED ON HIGHWAYS, STREETS, SLOW OR FAST DIDN'T SEEM TO HAVE AN AFFECT. THIS HAS BEEN A MAJOR ISSUE, AND IS VERY SCARY FOR ME AS A DRIVER.
Steering, Electrical system, Engine, Nov 4, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT PULLED OVER AND DISCOVERED THAT THE POWER STEERING BELT WAS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE POWER STEERING BELT WAS REPLACED. ON ANOTHER OCCASION, WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AFTER BEING SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), THE VEHICLE FAILED TO START INTERMITTENTLY AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Engine and engine cooling, Oct 5, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING AT 50 MPH, THE VEHICLE OVERHEATED AND THE COOLANT WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OFF THE ROAD INTO A PARKING LOT, LOOKED UNDER THE HOOD, AND NOTICED ALL OF THE FLUID HAD DRAINED. THE DEALER STATED THAT THE RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE RADIATOR FAILURE. THE FAILURE MILEAGE WAS 50,900.
Steering, Service brakes, Engine, Sep 4, 2015
THE ENGINE AND ALL SYSTEMS STOP; TURN OFF WITHOUT NOTICE. ACTUALLY NOT A STALL, BUT ALL POWER CEASES TO WORK ABRUPTLY. THE CAR THEN MUST BE STOPPED FULLY TO ALLOW A RESTART. WITHOUT POWER STEERING OR BRAKES THE CAR IS IMMEDIATELY SUBJECT TO A REAR END COLLISION. IT HAS ALWAYS OCCURRED AT SPEEDS AROUND 15 TO 20 MPH, AND NORMALLY WHEN SLOWING. JEEP DEALERS HAVE BEEN UNABLE TO FIX THE PROBLEM AND, OF COURSE I CANNOT DUPLICATE FOR THEM AS IT OCCURS WITHOUT NOTICE PERIODICALLY. JEEP RECENTLY, FINALLY ISSUED A RECALL FOR A FIX BUT THE PROBLEM CONTINUES EVEN AFTER THEIR "FIX". THE CAR DOES HAVE AN AFTERMARKET SUPPLEMENTAL BRAKING SYSTEM TO ALLOW TOWING BY AN RV. THAT HAS BEEN DISCONNECTED AS A POSSIBLE CAUSE, BUT THE STALLS HAVE CONTINUED. I CAN'T DRIVE THE CAR NOR WILL I ALLOW MY FAMILY TO DO SO.
Engine, Aug 14, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON STARTING THE ENGINE, THE VEHICLE STALLED. THE VEHICLE FAILED TO RESTART. THE CONTACT MENTIONED THAT THE FAILURE HAD RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN IN FOR DIAGNOSTIC TESTING NOR WAS IT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Vehicle speed control, Engine, Fuel/propulsion system, May 26, 2015
THE FIRST INCIDENT HAPPENED AT THE END OF APRIL. WHILE DRIVING, AFTER CROSSING A BUSY STREET, I SUDDENLY LOST POWER AND ENGINE RESPONSE. AFTER HAVING IT TOWED TO THE NEAREST REPAIR SHOP, I HAD TO HAVE THE FUEL PUMP AND SENDER REPLACED. THIS IS WHEN I WAS MADE AWARE THERE IS A FUEL KIT RELAY RECALL. NOW, BARELY 4 WEEKS LATER, THIS EXACT SAME THING HAS HAPPENED AGAIN. WITH APPARENTLY NO REMEDY TO THE RECALL YET, I AM NOW LEFT PAYING FOR THE SAME EXACT REPAIRS I JUST HAD DONE LESS THAN 150 MILES AGO. THIS TIME IT HAPPENED AFTER CROSSING INTO ANOTHER STATE, ABOUT 45 MINUTES FROM HOME. THE TIME, COST AND HASSLE OF ALL THIS HAS BEEN COMPLETELY UNACCEPTABLE. LUCKILY, I WAS ABLE TO GET OUT OF THE WAY OF MAJOR TRAFFIC...LUCKILY!
Power train, Engine, Fuel/propulsion system, Apr 13, 2015
CHECK ENGINE LIGHT CAME ON AND WAS FOLLOWED BY LOSS OF POWER WHILE ACCELLERATING FROM STOP LIGHT. *TR
Vehicle speed control, Engine, Mar 11, 2015
DRIVING TO WORK IN STOP AND GO TRAFFIC. VEHICLE STARTED TO SOUND EXTREMELY LOUD AND ACCELERATION WAS SLUGGISH. TRAFFIC OPENED UP AND FROM 20 MPH INCREASING TO 51 MPH NOTICED (AND HEARD) THE RPM WAS AT 6. CONTINUED TO DRIVE AND THE RPM NEARED 7 (THE RED ZONE) AS I CONTINUED TO ACCELERATE. PUT ON THE HAZARDS, PULLED TO THE SHOULDER AND TURNED THE VEHICLE OFF. SAT FOR ABOUT 2 MINUTES AND RESTARTED. EVERYTHING RETURNED TO NORMAL AND MADE IT TO WORK WITHOUT FURTHER INCIDENT. IT SEEMS THAT THE VEHICLE WAS STUCK IN FIRST OR SECOND GEAR. *TR
Engine, Fuel/propulsion system, Feb 21, 2015
AFTER DRIVING TO WORK 29 MILES WHILE WAITING FOR DAY SHIFT TO GET OUT SO I CAN GET A PARKING SPOT WHILE IN PARK WITH THE ENGINE RUNNING FOR AROUND 15 MINUTES I THEN PUT IT IN DRIVE WITH MY FOOT PRESSED VERY HARD ON THE BRAKE PEDAL THE ENGINE REVS UP TO A VERY HIGH RPMS AND MY JEEP MOVES FORWARD EVEN THOUGH I HAVE ALL MY PRESSURE ON THE BRAKE AND I AM A MALE AT 210 POUNDS. THIS HAS HAPPENED OVER A DOZEN TIMES SINCE I HAVE OWNED THIS VEHICLE. I BOUGHT THIS VEHICLE BRAND NEW AND THE DEALER I BOUGHT IT FROM SAYS THEY CAN NOT FIND ANYTHING WRONG. IT IS GOING BACK TO THE DEALER MONDAY 2/23/2015 AGAIN FOR THIS PROBLEM AND TO REPLACE A SHOCK. THE LAST TIME THEY SAID ALL THEY COULD FIND WAS THAT THE TRANY FLUID WAS LOW NOT SURE WHAT THAT HAS TO DO WITH MY PROBLEM. ANYWAY I REALLY LOVE MY JEEP HOWEVER THIS IS A VERY DANGERS PROBLEM. I WORK AT CHRYSLER SECOND SHIFT AND WHEN DAY SHIFT LETS OUT THERE ARE OVER 100 WORKERS LEAVING AND IF MY FOOT WAS NOT PRESSED FIRMLY ON THE BRAKE I COULD HAVE HIT ONE OF THEM. I HAVE THE 5.7 HEMMI ENGINE AND PERSONALLY I THINK IT IS A COMPUTER ISSUE HOWEVER I AM NOT A MECHANIC SO LIKE I SAY THAT'S JUST MY PERSONAL THINKING. THE VEHICLE MILEAGE I GAVE YOU IS A CLOSE GUESS I AM NOT ABLE TO GET THE EXACT MILEAGE AT THE TIME I AM SENDING THIS TO YOU. SHOULD BE GIVE OR TAKE AROUND 100 MILES. I CAN GO A MONTH OR WHAT EVER WITH NO PROBLEM THEN BAM IT HAPPENS. MY PHONE NUMBER IS [XXX ]FEEL FREE TO CALL ME IF YOU HAVE ANY QUESTIONS. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Exterior lighting, Engine, Feb 10, 2015
THE WATER PUMP AND RADIATOR HAVE GONE BAD, ALSO THE DRIVING LIGHTS AND THE FOG LIGHTS KEEP BURNING OUT. THERE SEEMS TO BE A MECHANICAL PROBLEM. THIS HAS COST ME APPROX. $2000.00 IN REPAIR COST. I HAVE NOTICED ON THE ROAD OTHER VEHICLES LIKE MINE THAT HAVE THERE LIGHTS BURNED OUT. ALSO MY REPAIR SHOP INFORMED ME THAT HE SEES QUIT A FEW CRACKED RADIATORS. *TR
Exterior lighting, Engine, Nov 6, 2014
I HAVE A 2013 JEEP GRAND CHEROKEE, I HAVE TAKEN MY CAR TO THE DEALERSHIP TWICE NOW FOR THE ENGINE STALLING AS I CLIMB A HILL AND FOR IT KICKING INTO GEAR WHEN SITTING STILL WITH MY FOOT STILL ON THE BRAKE. THE CAR JERKS EXTREMELY HARD TO THE POINT WHERE YOU THINK YOU HAVE BEEN HIT BY ANOTHER CAR. IT ALSO DOES THIS WHEN SWITCHING BETWEEN THE FIRST 3 GEARS. THE FIRST TIME I TOOK IT IN, THE DEALERSHIP TOLD ME THEY HAD TO ADJUST THE COMPUTER ON THE ENGINE. THIS DID NOT WORK AS I AM STILL EXPERIENCING THE SAME ISSUE. I ALSO HAVE NOTICED A DECREASE IN MY MILEAGE PER GALLON. I WAS GETTING 14 AND AM NOW GETTING 9 MILES PER GALLON. MY OUTLET BUTTONS ARE ALL STICKING ON MY DASHBOARD AND ARE HARD TO THE TOUCH TO TURN ON. WHEN TRYING TO TURN ON ONE BUTTON, ALL BUTTONS LIGHT UP. IE..PARKING ASSISTANCE, SKID CONTROL, ETC. MY HEADLIGHTS ALSO WOULD NOT TURN ON WHEN DRIVING. THE ONLY LIGHTS THAT WORKED WERE THE HIGH BEAMS. THIS HAS HAPPENED TO ME THREE TIMES WHILE DRIVING. THE DEALERSHIP STATES THAT THEY CAN NOT REPLICATE THE ISSUE. *TR
Electrical system, Engine, Fuel/propulsion system, Sep 25, 2014
IN GENERAL, THE CAR WOULD NOT START WHEN BRAKE WAS PRESSED AND THE START BUTTON WAS PUSHED. THIS HAPPENED SIX TIMES. FIRST FOUR TIMES THE ENGINE WOULD JUST TURN OVER BUT NOT START. LAST TWO TIMES, THE ENGINE STARTED FOR ABOUT TWO TO THREE SECONDS THEN DIED. ATTEMPTING TO START IT AGAIN RESULTED IN THE ENGINE TURNING OVER BUT NOT STARTING. DURING ALL OF THE SIX ATTEMPTS THE ENGINE ONLY STARTED AND STAYED RUNNING AFTER THREE OR FOUR ATTEMPTS. WHEN I'VE TAKEN THE VEHICLE TO THE DEALER I WAS TOLD THAT THERE MAY BE A BAD WIN MODULE, WHICH WAS SUPPOSEDLY REPLACED. WHEN ASKED ABOUT THE TIPM I WAS TOLD THAT THEY HAVE TO BEGIN DIAGNOSIS STARTING WITH OTHER PARTS. *TR