2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints: seats
57 reports, newest first. Show all
Electrical system, Seats, Visibility/wiper, May 15, 2021
THE PASSENGER SEAT HEATER LIGHT KEEPS TURNING OFF AFTER PUSHING THE BUTTON. I CHECKED UNDER THE SEAT AND ALL WIRES SEEM FINE. TURN THE CAR BACK ON AN IT WORKS FOR A LITTLE BIT THEN DOES IT AGAIN. SOMETHING ODD IS GOING ON WITH IT BECAUSE THE AC SEAT WORKS STILL. THE WINDSHIELD WIPERS CAUSE A VERY LOUD ANNOYING HUM WHEN GOING 60 OR FASTER AN ITS VERY ANNOYING.
Seats, Apr 10, 2021
WHILE DRIVING THE PASSENGER ACTIVE HEAD RESTRAINT DEPLOYED DUE TO FAILURE OF THE PLASTIC RETAINERS STRIKING MY WIFE IN THE BACK OF HER HEAD. THANKFULLY SHE WAS NOT INJURED.BUT IT STARTLED US NOT KNOWING WHAT HAPPENED UNTIL WE WERE ABLE TO PULL OVER AND CHECK. THIS CLEARLY COULD HAVE CAUSED AN INJURY OR ACCIDENT AND THESE DEFECTIVE HEADRESTS SHOULD BE RECALLED AND REPLACED IMMEDIATLY.
Air bags, Seats, Apr 5, 2021
WHILE CAR WAS BEING SWEPT OUT AT CAR WASH, DRIVERS SIDE HEADREST DEPLOYED FOR NO APPARENT REASON. A PART OF THE HEADREST BROKE RELEASING IT.
Seats, Mar 21, 2021
WHILE IN PARK, THE DRIVER HEADREST DEPLOYED INTO THE BACK OF MY HEAD. NO COLLISION TOOK PLACE, IT RANDOMLY DEPLOYED. IT WILL NOT RESET AS IT SEEMS A PLASTIC BRACKET BROKE INSIDE. NO RECALL FOR THIS ISSUE BUT WHEN RESEARCHING THE PROBLEM, IT SEEMS TO HAVE AFFECTED A LARGE GROUP OF 2011-2018 JEEP GRAND CHEROKEE OWNERS.
Seats, Dec 14, 2020
MY 2013 JEEP GRAND CHEROKEE OVERLAND 4X2 'ACTIVE HEAD RESTRAINT' (AHR) HEADRESTS MANUFACTURED BY GRAMMER AG SUFFER FROM A DEFECT. FCA US AND GRAMMER AG'S ACTIVE HEAD RESTRAINT IS MEANT TO SPRING FORWARD IN THE EVENT OF A REAR-END COLLISION TO CATCH A VEHICLE OCCUPANT'S HEAD TO PREVENT WHIPLASH, THE FEATURE HAS DEPLOYED WITHOUT WARNING OR EXTERNAL FORCE FROM A COLLISION, AND FORCEFULLY STRUCK THE BACK OF MY PASSENGER'S (WIFE) HEAD WHILE WE WERE IN MOTION. THE FORCE OF THE IMPACT TO THE BACK OF MY VEHICLE PASSENGER'S (WIFE) HEAD AND WITHOUT WARNING OR CAUSE WHILE THE VEHICLE IS IN OPERATION. SHE WAS INITIALLY STARTLED AND WE DID NOT KNOW WHAT HAD HAPPENED. THEN WE DISCOVERED THE BROKEN HEADREST. LATER, MY WIFE EXPERIENCED A HEADACHE AND NECK DISCOMFORT OVER SEVERAL DAYS. I HAVE SEEN SEVERAL LAWSUIT DOCUMENTS ONLINE FILED BY OTHER JEEP OWNERS WHO STATE THE CAUSE OF THE DEFECT AS THE FAILURE OF A 'CHEAP PLASTIC COMPONENT' INSIDE THE DEFENDANTS' AHR. SPECIFICALLY, THE FEATURE CONTAINS A PLASTIC BRACKET THAT ACTS AS THE TRIGGERING MECHANISM AND HOLDS THE FEATURE'S SPRING-LOADED RELEASE IN PLACE UNTIL A SENSOR SIGNALS THAT THE VEHICLE HAS BEEN HIT IN ITS REAR, THE CASE EXPLAINS. AS A 'COST-SAVING MEASURE,' THE PLAINTIFFS SAY, CHRYSLER AND GRAMMER AG DESIGNED THE AHR BRACKET WITH 'AN INFERIOR AND INEXPENSIVE FORM OF PLASTIC' THAT CAN CRACK AND BREAK DOWN PREMATURELY DUE TO THE 75 POUNDS OF CONSTANT PRESSURE APPLIED BY THE AHR'S SPRINGS ONTO THE BRACKET. I MAY HAVE MISSED IT, BUT I HAVE ONLY SEEN A RECALL FOR 2014 JEEP GRAND CHEROKEE HEADRESTS. I WOULD LIKE THE PARTS ON THESE HEADRESTS REPLACED. NOT SURE IF THE SAME DEFECT ALSO EXISTS ON REAR PASSENGER SEAT HEADRESTS.
Air bags, Seats, Sep 17, 2020
THE AIRBAG IN OUR HEADREST HAS BECOME DETACHED AND IS JUST HANGING NO ACCIDENTS.
Seats, Aug 17, 2020
DRIVER SEAT ACTIVE HEADREST HAS ACTIVATED AND BROKEN THE CLIPS THAT HOLD THE HEADREST IN THE RESET AND/OR READY POSITION. THE CAR WAS MOVING AT A NORMAL RATE OF SPEED AND NO COLLISION OR CONTACT WITH ANYTHING HAS OCCURRED. SIMPLY APPEARS TO BE A MALFUNCTION OF THE SEAT ACTIVE HEADREST CAUSED BY POOR ENGINEERING OR BEING CONSTRUCTED OF FAULTY MATERIALS WHICH HAVE CAUSED A FAILURE IN THE INTENDED USE OF THE ACTIVE SEAT HEADREST.
Seats, Aug 4, 2020
2013 JEEP GRAND CHEROKEE LAREDO PASSENGER HEADREST DEPLOYED WHILE CRUSING AT 65MPH ON SMOOTH, STRAIGHT DRY HIGHWAY. PASSENGER SEAT WAS VACANT AT THE TIME. UPON INSPECTION, IT WAS FOUND THAT THE PLASTIC HOUSING RETAINING THE METAL CLIP/RELEASE BAR HAD BROKEN.
Air bags, Seats, Jun 2, 2020
WHILE VEHICLE WAS IN MOTION, PASSENGER SIDE HEAD REST DEPLOYED UNPROVOKED AND WITHOUT WARNING, STRIKING THE PASSENGER IN THE BACK OF THE HEAD. THERE WAS NO ACCIDENT, NO SUDDEN STOP, JUST NORMAL DRIVING AT APPROX. 40 MPH. THE PLASTIC PIECES THAT HOLD THE HEADREST HAVE FAILED CAUSING A POTENTIALLY DANGEROUS OR FATAL ACCIDENT. *TR
Seats, May 26, 2020
TODAY I WAS SITTING IN A PARKING LOT WHEN MY HEAD WAS JERKED FORWARD AFTER THE HEADREST WAS DEPLOYED WHILE STATIONARY. I CALLED THE DEALERSHIP IN ST. GEORGE, UT AND THEY INSTRUCTED ME TO CONTACT CHRYSLER TO FILE A CLAIM. I DID CALL THEM TODAY AND WAS GIVEN A CLAIM NUMBER. NOW I WAIT WHILE THE HEADREST SITS DEPLOYED IN MY JEEP. *TR
Seats, May 24, 2020
GOT INTO MY VEHICLE AND NOTICED THE PASSENGER HEADREST WAS POPPED OPEN. THE VEHICLE HAD BEEN PARKED FOR DAYS SINCE WE ARE UNDER A STAY AT HOME ORDER DUE TO COVID-19 PANDEMIC. WE GOOGLED HOW TO POP IT BACK IN, BUT IT WOULDN'T ATTACH. NOTICED THE PLASTIC TAB WAS BROKEN. I'M JUST GRATEFUL NO ONE WAS SITTING IN THE SEAT WHEN IT HAPPENED. IT COULD HAVE SHOT THEIR HEAD FORWARD AND INJURED THEM. *TR
Seats, Apr 18, 2020
I WAS DRIVING DOWN THE HIGHWAY WHEN THE PASSENGER HEADREST DEPLOYED OUT OF NOWHERE SMASHING INTO THE BACK OF MY FIANC'S HEAD. THERE WHERE NO OTHER VEHICLES AROUND ME AT THE TIME AND NO COLLISION OCCURRED.*DT CONSUMER STATED FIANCE HAD A SUFFERED A HEADACHE AND PERHAPS A MINOR CONCUSSION.*JB
Seats, Jan 5, 2020
THE HEADREST SAFETY FEATURE MALFUNCTIONED AND DEPLOYED INCORRECTLY. IT DEPLOYED DURING NORMAL USE OF THE VEHICLE AND NOT DURING AN ACCIDENT. THERE WAS NO IMPACT TO THE VEHICLE WHEN IT DEPLOYED, THE VEHICLE WAS NOT EVEN IN MOTION. THERE IS CLEARLY A MANUFACTURING DEFECT AND THERE SHOULD BE A RECALL ON THIS PRODUCT. MY WIFE AND I ARE WORRIED ABOUT THE OTHER HEADREST DEPLOYING WHILE WE ARE DRIVING AND CONCERNED ABOUT OUR SAFETY. WE WERE IN TAMPA, FL WHEN THIS HAPPENED AND REPORTED THE INCIDENT TO CHRYSLER BUT THEY DIDN'T SEEM CONCERNED, DESPIT ACKNOWLEDGING THE DANGER THIS COULD CAUSE WHILE DRIVING.
Seats, Dec 19, 2019
THE HEADREST POPPED OPEN. I JUST CAME OUT ONE MORNING AND IT HAD SPLIT. THIS IS APPARENTLY A SAFETY DEVICE. SERVICE DEPARTMENT WAS NO HELP SAID HEADREST MUST BE REPLACED WILL COST ABOUT $1000. THIS SHOULD BE A RECALL ITEM.
Seats, Nov 21, 2019
THE HEADREST ON MY JEEP GRAND CHEROKEE VIOLENTLY POPPED (EXPLODED) WHILE DRIVING WITHOUT CAUSE. WHEN THIS HAPPENED IT PRODUCED A LOUD STARTLING NOISE AND STRUCK MY DAUGHTERS HEAD. THE VEHICLE WAS TRAVELING STRAIGHT AT ABOUT 25 MPH ON A CITY STREET WHEN THIS HAPPENED. AN INTERNAL PLASTIC MECHANISM IN THE HEADREST APPEARS TO HAVE BROKEN AND NOW THE HEADREST IS PERMANENTLY IN THE POPPED POSITION.
Seats, Nov 13, 2019
RIGHT FRONT "ACTIVE" HEADREST, WHICH IS PART OF THE SUPPLEMENT RESTRAIN SYSTEM, FAILED AT 59,000 MILES FOR NO REASON. THE PLASTIC LATCH JUST BROKE; APPEARS TO BE TOO SMALL. CAR WAS NOT BEING DRIVEN AT THE TIME THE HEADREST FAILED. REPLACEMENT COST $900.
Seats, Oct 12, 2019
WHILE DRIVING THE VEHICLE, THE PASSENGER HEADREST SAFETY DEVICE DEPLOYED. HAD SOMEONE BEEN SITTING IN THE SEAT, IT COULD HAVE CAUSED SERIOUS HEAD AND NECK INJURIES. THERE WAS NO ACCIDENT INVOLVED, IT APPEARS IT JUST FAILED DUE TO A DEFECT IN THE LOCKING MECHANISM. NOW WE ARE WORRIED ABOUT THE DRIVER HEADREST DEPLOYING WHILE WE ARE OPERATING THE JEEP AND IT CAUSING AN INJURY OR ACCIDENT.
Seats, Oct 4, 2019
ACTIVE HEAD REST DEPLOYED ON FRONT PASSENGER SIDE DUE TO FAILED PLASTIC TABS INSIDE THE HEADREST. WHEN IT DEPLOYS IT SHOOTS FORWARD AND CAN CAUSE SERIOUS HEAD INJURIES. THE DEPLOYMENT HAPPENED WHILE THE VEHICLE WAS IN MOTION. IT WAS A RANDOM DEPLOYMENT NOT CAUSED BY ANY IMPACT (THE DESIGN IS ACTUALLY TO DEPLOY WHEN THERE IS IMPACT) IN THIS CASE IT DEPLOYS DUE TO A DEFECT IN THE HOUSING OF THE PIN WHICH HOLDS THE HEADREST IN PLACE.
Seats, Sep 30, 2019
WHILE I WAS WIPING DOWN THE DRIVER SIDE ACTIVE-HEADREST IT DEPLOYED ON IT'S OWN AS IF THE VEHICLE WAS IN AN ACCIDENT. THE CAR WAS OFF AND PARKED ON MY DRIVEWAY WITH THE TRANSMISSION IN PARK, I WAS CLEANING THE INSIDE OF THE CAR WHEN IT HAPPENED. THE PART IN QUESTION IS THE DRIVER SIDE ACTIVE HEAD-REST. I WAS TOLD BY THE TECHNICIAN AT THE DEALERSHIP THAT HE HAD SEEN 5 OF THESE AND IT HAPPENED BECAUSE THE PLASTIC CLIP THAT HOLDS THE HEADREST IN PLACE HAD DETERIORATED AND BROKE. I WAS TOLD BY THE DEALERSHIP THAT THERE ARE NO RECALLS FOR THIS AND TO CALL FCA TO FILE A CLAIM TO SEE IF THEY WOULD COVER THE COST OF THE REPAIR WHICH I DID. FCA TOLD ME IF I FIXED IT BEFORE THEY LOOK AT IT THEY WON'T PAY FOR THE REPAIR. FCA INFORMED ME THAT SOMEONE WOULD CALL ME TO SET UP A TIME AND LOCATION TO LOOK AT MY CAR IN 2 TO 4 WEEKS. IN THE MEANTIME THEY SAID TO DRIVE IT AS IS WITH NO CONCERN FOR MY SAFETY. THIS IS OBVIOUSLY A SERIOUS SAFETY ISSUE AND IF IT HAD HAPPENED WHILE I WAS DRIVING SOMEONE COULD HAVE BEEN KILLED.
Seats, Aug 13, 2019
DRIVER SIDE HEADREST (AHR SYSTEM) HAS DEPLOYED AND IS BROKEN. IT APPEARS THE PLASTIC CLAMPS THAT HOLD THE HEADREST IN PLACE ARE BRITTLE WHICH CAUSED THE FAILURE .
Seats, Dec 26, 2018
WHILE MY JEEP WAS PARKED, ENGINE OFF, IN MY DRIVEWAY (FLAT SURFACE), MY 7 YEAR OLD DAUGHTER WENT TO GET OUT OF THE BACK SEAT. SHE TOUCHED ON TO THE METAL POLE FRAME OF THE DRIVERS HEADREST WITH HER HAND TO ASSIST HER IN GETTING OUT OF THE CAR, THE HEADREST EXPLODED AND HIT HER IN THE SIDE OF THE HEAD. IT HIT HER HARD ENOUGH FOR HER TO BE STUNNED AND TO SAY SHE SAW STARS. THERE ARE DOZENS OF COMPLAINTS ONLINE ABOUT THIS HAPPENING YET NO RECALL. CHRYSLER HAS HAD TO RECALL THESE SO CALLED ACTIVE HEADRESTS BEFORE BUT MY JEEP WAS NOT INCLUDED. THERE NEEDS TO BE A RECALL AND FIX AS SOON AS POSSIBLE.
Seats, Dec 17, 2018
WE WERE DRIVING DOWN A COUNTRY ROAD AT ROUGHLY 20MPH, MY WIFE WAS IN THE PASSENGER SEAT WHEN OUT OF NOWHERE THE HEAD REST EXPLODED AND INJURED MY WIFE IN THE BACK OF THE HEAD WITH SOME SERIOUS FORCE. AFTER PULLING OVER AND INSPECTING THE ISSUE I NOTICED THE HEAD REST'S PLASTIC BRACKET HOLDING IT ON HAD FAILED AND BROKE IN HALF. I BELIEVE THIS IS A FEATURE FOR A REAR END COLLISION BUT WE HAVE NEVER BEEN IN AN ACCIDENT IN THIS VEHICLE, ESPECIALLY NOT WHEN THE HEAD REST EXPLODED.
Seats, Sep 14, 2018
THE PLASTIC RETAINING BRACKETS IN THE HEADREST'S ACTIVE RESTRAINT SYSTEM FAILED WHILE DRIVING DOWN THE ROAD, CAUSING THE HEADREST TO FLY INTO THE BACK OF MY HEAD. THIS CAUSED SOME TEMPORARY DISORIENTATION AND I THOUGHT SOMEONE HAD REAR-ENDED ME. LUCKILY I DID NOT LOSE CONTROL OF THE VEHICLE AND CONTINUED ON MY WAY.
Seats, Aug 13, 2018
PASSENGER HEADREST DISENGAGED WHILE BEING DRIVEN ON CITY STREET UNDER NORMAL CONDITIONS.
Seats, Jul 25, 2018
THE ACTIVE HEADREST RESTRAINT INSIDE THE DRIVER'S SEAT DEPLOYED DUE TO PLASTIC CLIPS INSIDE BREAKING FOR NO REASON. DEPLOYED WHILE DRIVING UNDER NORMAL CONDITIONS, HIT DRIVER IN THE BACK OF THE HEAD, STARTLING DRIVER AND NEARLY CAUSING ACCIDENT. THIS IS A WELL-KNOWN ISSUE, DOCUMENTED BY HUNDREDS OF OTHER OWNERS OF GRAND CHEROKEE, YET CHRYSLER/JEEP HAS DONE NOTHING TO REMEDY THIS OR RECALL THE FAULTY PRODUCT. HAVING THE DEPLOYED HEADREST MAKES IT DIFFICULT TO DRIVE THE VEHICLE, AND THERE IS NO WAY TO "RESET" IT, SINCE THE INTERNAL PLASTIC PIECES ARE BROKEN. THIS IS AN ON-GOING SAFETY ISSUE, AS PART OF THE VEHICLE'S SAFETY SYSTEM NOW DOES NOT FUNCTION. ALSO, I AM WORRIED THAT THE OTHER SEAT'S RESTRAINT WILL DEPLOY AT ANY TIME.