2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints: service brakes
146 reports, newest first. Show all
Service brakes, Oct 9, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000(SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Service brakes, Oct 4, 2014
TL-THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. NE
Service brakes, Oct 1, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE.
Exterior lighting, Visibility, Service brakes, Sep 27, 2014
I HAVE GOTTEN TWO SAFETY RECALLS FROM JEEP. THE FIRST ONE IS P14/NHTSA 14V-154 ( BRAKE BOOSTER MAY PREMATURELY CORRODE) AND THE SECOND IS P36/NHTSA 14V-391 ( SUN VISOR VANITY LAMP MAY EXPERIENCE HIGH RESISTANCE SHORT). I HAVE CALLED SEVERAL DEALERSHIPS TO TRY TO GET MY CAR IN FOR THEM TO CHECK AND HAVE EITHER BEEN TOLD THEY DON'T HAVE THE PART OR ARE "TOO BUSY TO SERVICE MY CAR". I WAS EVEN TOLD AT HELFMAN DODGE CHRYSLER JEEP AND RAM IN HOUSTON (713)533-6100 THAT THEY COULDN'T SERVICE MY CAR BECAUSE THEY WERE TOO BUSY AND UNDER STAFFED AND THEN THE MAN SAID " I DON'T MEAN TO BE RUDE, BUT IT'S TRUE". MY SERVICE ENGINE SOON LIGHT ALSO CAME ON AT ONE POINT AND THEY SAID THEY COULDN'T TAKE MY CAR IN. I AM VERY FRUSTRATED WITH JEEP'S COSTUMER SERVICE. I ALSO CALLED THE DEALERSHIP I BOUGHT MY CAR FROM (AUTO NATION) CHRYSLER JEEP AND DODGE IN SPRING, TEXAS THREE TIMES AND NEVER RECEIVED A PHONE CALL BACK AFTER LEAVING THREE MESSAGES WITH THE SERVICE OPERATOR. I WAS TOLD TO FILE A COMPLIANT ON THIS WEBSITE IF THE RECALLS WERE NOT TAKEN CARE OF WITHIN A REASONABLE TIME. THANK YOU FOR YOUR TIME. *TR
Service brakes, Sep 26, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE RECALL NOTIFICATION WAS RECEIVED IN MAY OF 2014 AND THE DEALER DID NOT HAVE THE REMEDY PART AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 26, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Sep 25, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Sep 22, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/30/14*LJ UPDATED 4/24/2015 *JS
Service brakes, Sep 18, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Sep 15, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM: WIRING) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 12, 2014
I RECEIVED A RECALL NOTICE IN JUNE AND TOOK MY CAR FOR REPAIRS. THEY DID THE INSPECTION ON THE JEEP AND FOUND THAT I NEED A NEW PART. I HAVE NOW BEEN WAITING 3 MONTHS TO GET THIS PART AND MY DEALER TELLS ME THEY CAN GET THE PART FROM THE FACTORY AND DON'T KNOW WHEN THEY WILL. TODAY I RECEIVED A NEW RECALL NOTICE P36 /NHTSA 14V-391 FOR A WIRING ISSUE ON THE OVERHEAD LIGHTS. I TOOK IT TO THE DEALER AND THEY TOLD ME THEY WOULD ORDER THE PARTS. AGAIN WITH KNOW IDEAL WHEN THIS WOULD BE REPAIRED. THE FIRST COULD CAUSE MY BREAKS TO FAIL THE SECOND COULD CAUSE MY CAR TO BURN DOWN. I WOULD LIKE TO GET THIS REPAIRED WHAT DO I NEED TO DO? I HAVE CONTACTED THE FACTORY WITH NO HELP. THEY CLAIM THEY ARE TRYING TO PRODUCE THE PARTS FOR THE BRAKES. *TR
Service brakes, Sep 12, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS PLACED ON A WAITING LIST AND THE DEALER ADVISED THAT THEY WERE ONLY REPAIRING TWO VEHICLES PER DAY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Sep 11, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 11, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/20/14*LJ UPDATED 5/4/2015 *JS
Service brakes, Hydraulic, Sep 10, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. .UPDATED 09/30/14 *BF
Service brakes, Sep 9, 2014
JEEP PUT OUT A RECALL NOTICE ON THE BRAKE BOOSTER FOR THIS VEHICLE IN JULY 2014. THE LOCAL DEALERSHIP, FAMILY CHRYSLER JEEP, STILL, AS OF 9/9/2014 DOES NOT HAVE THE PARTS TO CORRECT THE BRAKE BOOSTER ISSUE. THE DEALERSHIP ATTENDANT TODAY 9/9/2014, [XXX], (MALE) STATED THAT I WOULD HAVE TO CALL BACK SOME TIME THE END OF SEPTEMBER TO HOPEFULLY GET AN APPOINTMENT IN OCTOBER. THIS IS NOT A AN ACCEPTABLE TIME FRAME WHEN IT COMES TO BREAK FAILURE. WE HAVE A NEWBORN BABY THAT MUST TRAVEL IN THIS VEHICLE. SPEAKING TODAY DIRECTLY WITH THE CHRYSLER GROUP RECALL CENTER 800-853-1403 THEY DO NOT HAVE AN ETA ON WHEN THE DEALERSHIPS WILL HAVE THE NECESSARY PARTS TO FIX THE BREAKS. OVER 2 MONTHS AND STILL NO PARTS FROM THE CHRYSLER GROUP?? TOTALLY UNACCEPTABLE BY ANY STANDARD. WHEN I ASKED THE CALL CENTER REP TO TRANSFER ME TO A SUPERVISOR I WAS TOLD, THIS CALL DOES NOT WARRANT A SUPERVISOR. SERIOUS. I HOPE THEY DID RECORD THIS PHONE CALL TODAY TO VERIFY THAT I WAS TOLD "THIS PHONE CALL DOES NOT WARRANT A SUPERVISOR". AFTER A BIT OF A TALKING TO AND DEMANDING THAT THE REP TELL ME "NO" I HAVE BEEN ON HOLD FOR 25.03 MINUTES ON MY TIMER ON THE PHONE. I AM SENDING THIS AT THE SAME TIME I AM ON HOLD WITH THE CHRYSLER GROUP RECALL CENTER. FINALLY TOLD THAT A SUPERVISOR WILL CALL ME BACK IN 1-2 BUSINESS DAYS. NOTED TO THE REP THAT TODAY IS TUESDAY, SEPTEMBER 9 10:27 AM AND I LOOK FORWARD TO HEARING FROM A SUPERVISOR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Hydraulic, Electrical system, Service brakes, Sep 8, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000: (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS THAT WERE NEEDED TO REMEDY THE RECALLS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE...UPDATED 11/18/14 *BF
Service brakes, Hydraulic, Service brakes, Sep 8, 2014
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO CONCERNS OVER BRAKE BOOSTER RECALL PARTS AVAILABILITY. *SMD THE CONSUMER STATED THE PART WAS ORDERED ON JUNE 25. 2014. THE DEALER INFORMED THE CONSUMER, THERE WERE 50 PEOPLE AHEAD OF HER AND ONLY 1 PART ARRIVED PER WEEK. RECALL # 14V154000. *JB
Air bags, Service brakes, Sep 5, 2014, crash
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. AN INDEPENDENT MECHANIC REPAIRED THE VEHICLE BUT THE REPAIRS WERE UNKNOWN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 10/03/14*LJ UPDATED 05/12/2015 *JS
Service brakes, Sep 5, 2014
I RECEIVED A RECALL APPROX. 4 MONTHS AGO REGARDING THE BRAKES. I ATTEMPTED TO MAKE AN APPT. WITH SOMERSET CHRYSLER BECAUSE THEY ARE CLOSER TO MY HOME THAN WHERE I PURCHASED JEEP. THEY SAID THEY HAD TO ORDER THE PART AND WOULD CALL ME WHEN IT CAME IN. WHEN I DIDN'T RECEIVE A CALL 2 1/2 MONTHS LATER, I CALLED THEM AND WAS TOLD THE REPLACEMENT WAS ALSO RECALLED AND THEY HAD TO ORDER AGAIN. IT IS ANOTHER 6 WEEKS AND I HAVE NOT RECEIVED A CALL AND HAVE NOW RECEIVED ANOTHER RECALL FOR THE VISOR. I THOUGHT WE COULD GO TO ANY CHRYSLER DEALER BUT I GUESS THIS DEALER DID NOT GET THAT MEMO BECAUSE THEY ARE IGNORING MY ATTEMPTS TO GET THIS REPAIRED. I HOPE NOTHING HAPPENS BEFORE THEY DECIDE TO GET ONBOARD AND FIX THIS. *TR
Service brakes, Sep 4, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 4, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS CONCERNED FOR HIS SAFETY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 4, 2014
I RECEIVED A LETTER STATING THAT THE BRAKE BOOSTER ON MY JEEP MAY PREMATURELY CORRODE. I CALLED THE DEALER WHERE I PURCHASED THE JEEP--BOB POYNTER CHRYSLER DODGE JEEP HYUNDAI--AND THEY TOLD ME TO BRING IT IN AND THEY WOULD GET IT FIXED. I WAS TOLD THEY CHECKED THE BOOSTER AND IT WAS O.K., BUT THEY WANTED TO CHANGE IT ANYWAYS. THEY TOLD ME THEY WOULD CALL WHEN THE PARTS CAME IN. THE SERVICE DEPT. DIDN'T CALL, SO 3 WEEKS LATER, I CALLED THEM AND ASKED ABOUT IT. I WAS TOLD THE SERVICE DEPT. COULD ONLY ORDER 1 AT A TIME AND I WOULD BE PUT ON A LIST. I RECEIVED ANOTHER RECALL LETTER AND CALLED THE SERVICE DEPT. ABOUT IT 3 WEEKS LATER AND ASKED ABOUT THE PARTS FOR THE BRAKE BOOSTER. I WAS TOLD THE ONES THAT HAD BEEN REPLACED WERE RECALLED AND NOW THEY'RE EVEN FURTHER BEHIND AND WOULD CALL WHEN THE PARTS CAME IN-AGAIN. *TR
Electrical system, Service brakes, Sep 4, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL WIRING, VANITY LIGHT). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 3, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.