2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints: service brakes
146 reports, newest first. Show all
Service brakes, Sep 3, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 3, 2014
I RECEIVED A RECALL NOTICE SEVERAL WEEKS AGO ABOUT AN ISSUE WITH THE BRAKES ON MY CAR. DEALER TOLD ME THEY HAVE AN 11 PAGE WAITING LIST FOR PARTS TO CORRECT THIS PROBLEM. THE CHRYSLER GROUP RECALL CENTER TOLD ME THEY ARE RELEASING 1 PART EVERY 14 DAYS TO THEIR DEALERS. I AM CONCERNED THAT THIS RECALL WILL NOT GET DONE FOR MANY MORE MONTHS AND I'M CONCERNED ABOUT DRIVING MY VEHICLE. *TR
Service brakes, Sep 2, 2014
RECEIVED NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000. TOOK VEHICLE TO DEALER FOR INSPECTION EARLY JUNE TO HAVE INSPECTED TO SEE IF NEW BRAKE BOOSTER SYSTEM WAS NEEDED OR JUST SHIELD. DEALER INFORMED ONLY SHIELD WAS NEEDED. DROPPED VEHICLE OFF WITH AN APPOINTMENT BEFORE A ROAD TRIP ON AUGUST 12, 2014. I WAS INFORMED AFTER (AROUND 8/16/14) I RETURNED FROM ROAD TRIP THAT BRAKE BOOSTER AND CYLINDER WERE ACTUALLY NEEDED AND MORE TIME WAS NEEDED FOR REPAIR. DEALER WOULD NOT GIVE ME RENTAL AS NONE WERE AVAILABLE. FINALLY GOT RENTAL MIDDLE OF FOLLOWING WEEK AFTER TAKING OFF WORK AGAIN. PARTS DELIVERY ETA EXPEDITED TO 9/1/14. RECEIVED CALL 8/28/14 INDICATING VEHICLE REPAIR DONE. I WAS REQUIRED TO RETURN RENTAL BEFORE I COULD VERIFY WORK ON VEHICLE. RETURNED RENTAL, TOOK DELIVERY OF VEHICLE. BRAKE PEDAL WENT ALL THE WAY TO FLOOR. ALMOST CAUSED ME TO HIT TWO OTHER VEHICLES IN THE DEALER'S PARKING LOT. SERVICE ADVISOR INFORMED ME THIS IS NORMAL WITH THE RECALL REPLACEMENT PARTS. I DISAGREE SO ADVISOR HAS TECHNICIAN DRIVE IT AND AGREE WITH ME THAT IT ISN'T NORMAL. I AM INFORMED ABS SYSTEM NEEDS TO BE BLED A FEW MORE TIMES. HAD TO GO HOME AGAIN AND RETURN LATER TO PICK UP VEHICLE AGAIN. THIS TIME IT WAS OK. COMPLETELY UNREASONABLE AMOUNT OF TIME FOR PARTS, HAD TO TAKE OFF MANY DAYS OF WORK, AND DEALER HAD NO EMPATHY FOR SITUATION. THIS IS IN ADDITION TO HAVING TO FIGHT FOR A RENTAL. NOW, A FEW DAYS AFTER HAVING RECEIVED MY VEHICLE BACK, VEHICLE HAS LOUD TICK ON STARTUP AND WHILE DRIVING LOUDER THAN RADIO, BUT I COULD NOT REPLICATE AT DEALER. SERVICE ADVISOR DIDN'T SEEM TO BELIEVE ME ABOUT TICK AND I WAS TOLD HEMI ENGINES TYPICALLY TICK. THIS IS NOT MY FIRST VEHICLE OR MY FIRST EXPERIENCE WITH A HEMI ENGINE. IT ISN'T NORMAL. NO INTEREST IN SERVICING VEHICLE AND INFORMED ME TO BRING IT BACK WHEN IT WAS MAKING THE TICK SOUND. I'VE TRIED TWICE AND I CAN'T GET IT TO HAPPEN AT DEALER. *TR
Service brakes, Sep 2, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN APRIL OF 2014, A REMEDY SHOULD HAVE BEEN AVAILABLE BEFORE SEPTEMBER OF 2014. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Aug 29, 2014
I RECEIVED A RECALL FROM CHRYSLER IN REFERENCE TO A SAFETY RECALL FOR MY VEHICLE. THE PROBLEM IS SPECIFIC TO THE BRAKE BOOSTER IN THAT THE SHELL MAY INGEST WATER IN WET CONDITIONS (RAIN, SNOW, FOG, WASHING THE CAR, ETC.) WHICH WOULD TOTALLY DISABLE ANY BRAKING FUNCTION FOR THE VEHICLE. THE INSTRUCTIONS WERE TO TAKE TO MY DEALER FOR REPAIR WHICH I DID MONTHS AGO. SEVERAL MONTHS LATER THE PARTS NECESSARY TO REPAIR HAVE NOT BEEN DELIVERED AND EVERY DEALERSHIP I CHECKED WITH HAVE A 200+ WAITING LIST OF CUSTOMERS WAITING FOR REPAIR PARTS TO BE DELIVERED. I'VE CALL CHRYSLER'S SUPPORT LINE LISTED ON THE RECALL NOTICE SEVERAL TIMES AND THE ONLY RESPONSE I GET IS THAT PARTS ARE ON THE WAY, WHICH IS THE SAME RESPONSE I'VE RECEIVED FOR MONTHS! WHO DO THEY HAVE MAKING THESE PARTS THAT IS TAKING SO LONG, AND ISN'T LOSING ALL BRAKING CAPABILITIES IMPORTANT ENOUGH TO MOVE UP ON THE PRIORITY LIST??? *TR
Service brakes, Aug 27, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Aug 26, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN NOTIFIED THE CONTACT THAT THE PARTS TO PERFORM THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR THE VEHICLE TO BE REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Service brakes, Aug 26, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED TO PERFORM THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS.THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE DEALER INFORMED THE CONTACT THAT ONLY A LIMITED AMOUNT OF PARTS WERE BEING MADE AVAILABLE TO EACH DEALER. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.
Service brakes, Aug 21, 2014
I RECEIVED A RECALL NOTICE FOR THE BRAKE BOOSTER IN MAY. I CALLED MY DEALERSHIP IN EARLY JUNE AND THEY TOLD ME THEY WERE NOT RECEIVING PARTS TO FIX THIS IN A TIMELY MANNER AND I HAD TO GO ON A 12 PAGE WAITING LIST. I CALLED TODAY TO FIND OUT THE STATUS (2 MONTHS LATER) AND THEY COULD NOT FIND ME ON THE LIST AND TOLD ME THEY WOULD PUT ME AT THE BOTTOM AGAIN. THIS IS NOT ACCEPTABLE - WHEN A RECALL IS MADE, THE MANUFACTURER NEEDS TO HAVE THE PARTS AVAILABLE TO SERVICE THESE VEHICLES AND THE DEALERSHIP SHOULD HAVE A BETTER WAY OF KEEPING TRACK OF THINGS THAN A HANDWRITTEN LIST. THE DEALER TOLD ME IT ISN'T A PROBLEM SINCE IT'S NOT YET FREEZING OUT, BUT IF I HAVE TO WAIT MONTHS AGAIN AS I ALREADY HAVE - IT WILL BE WINTER AND NOT SAFE TO DRIVE THE VEHICLE. *TR
Service brakes, Aug 14, 2014
TL* THE CONTACT OWNS 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO REVERSE ALTHOUGH THE BRAKES WERE ENGAGED. THE CONTACT MENTIONED THAT SHE HAD TO APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Service brakes, Aug 11, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER STATED THAT THEY WERE ONLY RECEIVING ONE BRAKE BOOSTER PER WEEK AND THERE WERE APPROXIMATELY 800 CONSUMERS ON THE WAITING LIST. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Hydraulic, Service brakes, Aug 10, 2014
RECALL P14/NHTSA 14V-154 MADE APPOINTMENT WITH MY JEEP DEALER, PREMIER CAPE COD IN HYANNIS, MA (508) 815-5000 MANY MONTHS AGO WHEN I RECEIVED THE RECALL NOTICE IN THE MAIL. I HAVE CALLED THE DEALER EVERY TWO OR THREE WEEKS SINCE ONLY TO BE TOLD THAT IT WILL BE TWO MORE WEEKS. TWO WEEKS NEVER SEEMS TO COME AND I AM CONCERNED ABOUT MY SAFETY DRIVING THIS VEHICLE. *TR
Service brakes, Aug 7, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Aug 6, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Aug 4, 2014
I RECEIVED A BRAKE BOOSTER SAFETY RECALL NOTICE IN JUNE - P14 NHTSA 14V-154. I CALLED THE DEALER TODAY AUGUST 4TH TO SET UP AN APPOINTMENT FOR THE REPAIR ([XXX], TRAVERSE CITY, MI). THE DEALER SERVICE REP INFORMED ME THAT THEY DO NOT HAVE PARTS, ONLY GET MAYBE THREE PARTS A WEEK, AND SAID I COULD BE ON A WAITING LIST WHICH NOW HAS OVER 30 PEOPLE. I SAID AT THAT RATE IT COULD BE MONTHS BEFORE THE SAFETY RECALL IS COMPLETED. HE SAID HE HAD NO INFORMATION ABOUT WHEN THE REPAIR MIGHT HAPPEN AND AGREED THAT THEY (CHRYSLER) WERE NOT BEING VERY RESPONSIVE. I GOT ON A WAITING LIST AND WAS TOLD THEY WOULD CALL ME IF THEY GET ANY PARTS. WHAT IS THE PURPOSE OF A SAFETY RECALL IF THE MANUFACTURER AND DEALER CANNOT PROVIDE ANY SERVICE OR COMMITMENT? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Aug 3, 2014
IN MAY, 2014 WE RECEIVED A SAFETY RECALL NOTICE. SINCE WE LIVE IN SAN DIEGO CA BUT WERE AT OUR CABIN IN MINNESOTA WE COULDN'T BRING OUR JEEP IN UNTIL JUNE. SO, JUNE 30 WE TOOK OUR JEEP TO MIDWAY CHRYSLER JEEP IN SAN DIEGO. THEY SAID WE NEEDED A BRAKE BOOSTER SHIELD. THEY HAD TO ORDER IT FROM THE MAIN CHRYSLER LOCATION AND IT WOULD TAKE TWO WEEKS. AFTER THREE WEEKS WE CALLED AND THEY SAID THEY HADN'T RECEIVED IT YET. IT HAS NOW BEEN FIVE WEEKS AND WE ARE REALLY CONCERNED. IN FOUR WEEKS WE LEAVE FOR A DRIVING TRIP ACROSS COUNTRY THROUGH THE MOUNTAINS. WHAT CAN YOU DO TO EXPEDITE THIS REPAIR SO THAT WE CAN MAKE OUR TRIP SAFELY? *TR
Service brakes, Aug 1, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 10609849 (SERVICE BRAKES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jul 18, 2014
I RECEIVED A RECALL NOTICE FOR MY 2013 JEEP GRAND CHEROKEE WHICH THE DEALER WAS AWARE OF ON 5/29/14 IN REFERENCE TO BRAKE ISSUES THAT COULD RESULT IN A COMPLETE BRAKE FAILURE. THE PARTS WERE ORDERED, BUT AS OF 7/18/14 THE DEALER CLAIMS THE REPLACEMENT PARTS HAVE STILL NOT BEEN RECEIVED FROM CHRYSLER AND HAVE NO IDEA AS TO WHEN THE PARTS WILL BE AVAILABLE. I THINK THE LOSS OF BRAKES IS A SERIOUS ISSUE AND AFTER HAVING BEEN REPORTED 6 WEEKS AGO THE ISSUE IS STILL UNRESOLVED! *TR
Service brakes, Jul 18, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE. *JS THE CONSUMER WAS INFORMED THE PARTS NECESSARY TO COMPLETE THE RECALL REPAIR WERE ON RESTRICTION. UPDATED 02/05/2015*JS
Steering, Service brakes, Fuel/propulsion system, Jul 15, 2014
I WAS DRIVING HOME FROM A SKI WEEKEND IN UPSTATE NY IN JANUARY AND TRAVELING ON THE INTERSTATE AT APPROXIMATELY 65MPH, THE TEMPERATURE OUTSIDE WAS BELOW FREEZING AND I WENT TO APPLY THE BRAKES TO SLOW DOWN FOR UPCOMING TRAFFIC AND THE PEDAL WAS HARD AND THE BRAKES DID NOT ENGAGE, I PUMPED THE PEDAL AND REMAINED CALM AND HOPED THAT THE POWER WOULD COME BACK TO THE PEDAL AND LUCKILY IT DID AFTER A 3 PUMPS TO THE PEDAL AND TOOK ABOUT 5 SECONDS. WE AVOIDED A NEAR FATAL COLLISION IF IT WASN'T FOR MY QUICK THINKING AND REMAINING CALM. I BROUGHT THE CAR INTO WESTBURY JEEP WHO TOLD ME NOTHING WAS WRONG WITH THE BRAKES AND RETURNED THE CAR TO ME, I THEN CONTINUED TO HAVE THE PROBLEM REOCCUR ON COLD DAYS WHEN THE TEMPERATURE WAS BELOW FREEZING. THE DEALERSHIP DID NOTHING AND NOW A RECALL WAS ISSUED FOR THE EXACT ISSUE I DESCRIBED AND THE DEALERSHIP STILL REFUSES TO REPAIR IT BECAUSE THEY DON'T HAVE THE PART. I WANT THE REPAIR DONE ASAP! *TR
Service brakes, Jul 11, 2014
RECEIVED RECALL NOTICE CONCERNING BRAKE BOOSTER. TOOK CAR IN AND WAS TOLD THEY COULD NOT REPLACE THE PART AS THERE IS A BACK LOG OF OVER 250 CARS NEEDING REPAIRS AND THERE IS A SHORTAGE OF PARTS. THIS IS NOT ACCEPTABLE. THERE IS A SAFETY RECALL AND OWNERS CANNOT GET IT REPAIRED FOR UP TO 4 MONTHS. ADVISED FAMILY IF I AM INJURED OR KILLED IN ACCIDENT TO SUE JEEP/CHRYSLER!!! *TR
Service brakes, Jul 9, 2014
THE END OF MAY I RECEIVED A NOTIFICATION THAT CHRYSLER HAD A DEFECT ON THERE 2011 THROUGH 2014 JEEPS BRAKE BOOSTER, WHEN I CALLED ONE OF THE DEALERSHIP THEY TOLD ME TO CALL BACK THE NEXT WEEK BECAUSE THEY DID NOT HAVE THE PART. A WEEK LATER I CALLED CHRYSLER AND INFORMED THEM OF MY CONVERSATION, THEY TOOK DOWN MY INFORMATION AND TOLD ME THEY WERE GOING TO ORDER THE PART AND CALL ME WITHIN A WEEK. THIS NEVER HAPPENED I CALLED CHRYSLER AGAIN JULY 2 AND SPOKE TO ANOTHER REPRESENTATIVE AND THEY TOLD ME THEY STILL DID NOT HAVE THE PART AND THAT THEY WILL LET ME KNOW VIA PHONE WHEN THE PART COMES IN. I AM VERY CONCERNED HAVING THIS DEFECT CAN HAVE CONSEQUENCES ON ANY GIVEN DAY. WHAT HAPPENS IF MY CAR IS THE ONE THAT HAS A DEFECT AND I GET INTO AN ACCIDENT? WHAT HAPPENS THAN TO MY FAMILY. THE BRAKES ARE VERY IMPORTANT IN ANY CAR. *TR
Service brakes, Jul 8, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE BOTH DEALER AND MANUFACTURER STATED THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Service brakes, Jul 8, 2014
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). AFTER CONTACTING THE DEALER AND THE MANUFACTURER THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND NO AVAILABILITY DATE COULD BE GIVEN.
Service brakes, Jun 30, 2014
TL * THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.