2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints
802 reports, newest first.
Electrical system, Apr 30, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Apr 30, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Tires, Equipment, Apr 29, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 09/14/15*LJ UPDATED 10/11/2017*CN
Electrical system, Vehicle speed control, Apr 28, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE AT A STOP LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED BEFORE ACCELERATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Apr 27, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Tires, Equipment, Apr 27, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 14V115000 (EQUIPMENT AND TIRES). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Apr 24, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Vehicle speed control, Apr 24, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE'S SPEED DECREASED TO APPROXIMATELY 25 MPH. ALL THE WARNING LIGHTS ILLUMINATED THEN THE VEHICLE RESUMED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Power train, Engine, Fuel/propulsion system, Apr 13, 2015
CHECK ENGINE LIGHT CAME ON AND WAS FOLLOWED BY LOSS OF POWER WHILE ACCELLERATING FROM STOP LIGHT. *TR
Electrical system, Air bags, Service brakes, Apr 12, 2015
THERE ARE NOW FOUR SEPARATE RECALLS ON THIS VEHICLE DATING BACK TO 2014 AND CHRYSLER JEEP HAS REFUSED TO ADDRESS ANY OF THESE CLAIMING THEY DO NOT HAVE THE PARTS. MY DAUGHTER, WHO IS A FULL TIME STUDENT IN PA, HAS BEEN TO SEVERAL DEALERSHIPS (BRENNER CHRYSLER DODGE JEEP,MANAHAWKIN CHRYSLER DODGE JEEP, 'BLAISE ALEXANDER CHRYSLER DODGE JEEP) AND PLACED ON A WAIT LIST HOWEVER NONE OF THESE HAVE EVER CLEARED FOR ANY OF THE RECALLS CHRYSLER JEEP HAS TAKEN NO RESPONSIBILITY TO ADDRESS THESE RECALLS IN ANY MANNER AND HAVE INCONVENIENCED A COLLEGE STUDENT LET ALONE PUT HER AT UNNECESSARY SAFETY RISK. THESE RECALLS NEED TO BE FIXED. SHE WILL BE IN NJ FROM MAY-AUGUST. *TR
Electrical system, Service brakes, Apr 6, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED THE FAILURES.
Service brakes, Apr 3, 2015, crash
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKES FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND IT WAS UNKNOWN IF A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
Electrical system, Apr 3, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/11/15*CN UPDATED 05/14/15*JB
Electrical system, Visibility/wiper, Apr 1, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Mar 28, 2015
WE RECEIVED A RECALL FOR THIS JEEP LAST FALL(2014). THE NUMBER IS P60/NHTSA 14V-634 LABELED ALTERNATOR. THE RECALL STATES THAT THE ALTERNATOR DIODES IN OUR VEHICLE MAY EXPERIENCE A RAPID FAILURE. VARIABILITY IN THE FAILURE MODE RANGES FROM NO OUTPUT, REDUCED OUTPUT, AND/OR A FULLY SHORTED TO GROUND CONDITION. DEPENDING ON THE ALTERNATOR FAILURE MODE AND TIMING, VEHICLE ELECTRICAL SYSTEM VOLTAGE MAY DROP TO CRITICAL LEVELS, DISABLING SYSTEMS SUCH AS ANTILOCK BRAKE SYSTEM(ABS), ELECTRONIC STABILITY CONTROL(ECS), ELECTRONIC CONTROL MODULE(ECM),AND/OR CENTRAL BODY CONTROLLER(CBC). THE DRIVER WILL HAVE LITTLE OR NO DETECTION OF THE ALTERNATOR FAILING,WHICH CAN RESULT IN VEHICLE SHUTDOWN WHILE DRIVING AND/OR AN UNDERHOOD ELECTRICAL FIRE. WE CONTACTED OUR DEALER TWICE IN THE LAST 5 MONTHS AND BOTH TIMES WERE TOLD THEY DO NOT HAVE THE PARTS. BY THEIR OWN STATEMENT THIS COULD RESULT IN A CRITICAL AND DISABLING SITUATION. WE SHOULD HAVE THIS REPLACED TODAY OR GIVEN A SAFE VEHICLE TO DRIVE UNTIL OURS IS MADE SAFE. HOW LONG DO THEY GET TO PUT OFF REPAIRING THIS????? WHY HAS JEEP NOT MADE THESE PARTS AVAILABLE? AND IF THEY HAVE WHY ARE DEALERS NOT INSTALLING THEM. OUR DEALER IS FOX CHRYSLER DODGE JEEP IN AUBURN, NEW YORK. *TR
Vehicle speed control, Engine, Mar 11, 2015
DRIVING TO WORK IN STOP AND GO TRAFFIC. VEHICLE STARTED TO SOUND EXTREMELY LOUD AND ACCELERATION WAS SLUGGISH. TRAFFIC OPENED UP AND FROM 20 MPH INCREASING TO 51 MPH NOTICED (AND HEARD) THE RPM WAS AT 6. CONTINUED TO DRIVE AND THE RPM NEARED 7 (THE RED ZONE) AS I CONTINUED TO ACCELERATE. PUT ON THE HAZARDS, PULLED TO THE SHOULDER AND TURNED THE VEHICLE OFF. SAT FOR ABOUT 2 MINUTES AND RESTARTED. EVERYTHING RETURNED TO NORMAL AND MADE IT TO WORK WITHOUT FURTHER INCIDENT. IT SEEMS THAT THE VEHICLE WAS STUCK IN FIRST OR SECOND GEAR. *TR
Electrical system, Service brakes, Mar 9, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PARTS NEEDED WERE AVAILABLE; HOWEVER, THE VEHICLE HAD NOT BEEN SERVICED UNDER THE RECALL BECAUSE OF THE EXTENSIVE WAITING LIST. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Structure, Service brakes, Mar 5, 2015
TL*THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO LOCK THE DOORS, THE FRONT DRIVER SIDE DOOR FAILED TO AUTOMATICALLY AND MANUALLY LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 ( ELECTRICAL SYSTEM) AND 14V634000 ( ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
Electrical system, Exterior lighting, Visibility, Mar 2, 2015, fire
ON OCTOBER 15, 2014 I TOOK MY 2013 JEEP GRAND CHEROKEE TO MOORE AUTO GROUP 8590 WEST BELL ROAD PEORIA, AZ TO ADDRESS RECALL (P36 SUN VISOR WIRING). THE RECALL STATES; THE SUN VISOR VANITY LAMP WIRING ON YOUR VEHICLE MAY EXPERIENCE A HIGH RESISTANCE SHORT AFTER A SERVICE REPAIR TO THE SUN VISOR, HEADLINER OR WHILE GAINING ACCESS ABOVE THE HEADLINER. THIS MAY RESULT IN AN INOPERATIVE VANITY LAMP AND INCREASE RISK OF FIRE. ON FEBRUARY 4, 2015 WHILE PARKED, ENGINE NOT RUNNING, LOCKED AND UNOCCUPIED, IN A GROCERY STORE PARKING LOT, THE CAR ERUPTED IN FLAMES. THE SOURCE OF IGNITION WAS A SHORT IN THE WIRING ABOVE THE HEADLINER AT THE PASSENGER SIDE SUN VISOR. I BELIEVE THAT IN THE INTEREST OF SAFETY, ANY AND ALL OWNERS OF VEHICLES THAT HAD THIS RECALL MAINTENANCE PERFORMED AT MOORE AUTO GROUP BE ADVISED TO RETURN FOR REINSPECTION. *TR
Electrical system, Mar 2, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Feb 27, 2015
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Feb 24, 2015
TL*THE CONTACT OWNS A 2013 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Engine, Fuel/propulsion system, Feb 21, 2015
AFTER DRIVING TO WORK 29 MILES WHILE WAITING FOR DAY SHIFT TO GET OUT SO I CAN GET A PARKING SPOT WHILE IN PARK WITH THE ENGINE RUNNING FOR AROUND 15 MINUTES I THEN PUT IT IN DRIVE WITH MY FOOT PRESSED VERY HARD ON THE BRAKE PEDAL THE ENGINE REVS UP TO A VERY HIGH RPMS AND MY JEEP MOVES FORWARD EVEN THOUGH I HAVE ALL MY PRESSURE ON THE BRAKE AND I AM A MALE AT 210 POUNDS. THIS HAS HAPPENED OVER A DOZEN TIMES SINCE I HAVE OWNED THIS VEHICLE. I BOUGHT THIS VEHICLE BRAND NEW AND THE DEALER I BOUGHT IT FROM SAYS THEY CAN NOT FIND ANYTHING WRONG. IT IS GOING BACK TO THE DEALER MONDAY 2/23/2015 AGAIN FOR THIS PROBLEM AND TO REPLACE A SHOCK. THE LAST TIME THEY SAID ALL THEY COULD FIND WAS THAT THE TRANY FLUID WAS LOW NOT SURE WHAT THAT HAS TO DO WITH MY PROBLEM. ANYWAY I REALLY LOVE MY JEEP HOWEVER THIS IS A VERY DANGERS PROBLEM. I WORK AT CHRYSLER SECOND SHIFT AND WHEN DAY SHIFT LETS OUT THERE ARE OVER 100 WORKERS LEAVING AND IF MY FOOT WAS NOT PRESSED FIRMLY ON THE BRAKE I COULD HAVE HIT ONE OF THEM. I HAVE THE 5.7 HEMMI ENGINE AND PERSONALLY I THINK IT IS A COMPUTER ISSUE HOWEVER I AM NOT A MECHANIC SO LIKE I SAY THAT'S JUST MY PERSONAL THINKING. THE VEHICLE MILEAGE I GAVE YOU IS A CLOSE GUESS I AM NOT ABLE TO GET THE EXACT MILEAGE AT THE TIME I AM SENDING THIS TO YOU. SHOULD BE GIVE OR TAKE AROUND 100 MILES. I CAN GO A MONTH OR WHAT EVER WITH NO PROBLEM THEN BAM IT HAPPENS. MY PHONE NUMBER IS [XXX ]FEEL FREE TO CALL ME IF YOU HAVE ANY QUESTIONS. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Wheels, Feb 19, 2015
VEHICLE IS A TWO YEAR OLD DEALER MAINTAINED VEHICLE. NEVER BEEN IN AN ACCIDENT AND GARAGE KEPT AND MAINTAINED. WAS NOTIFIED OF AN ISSUE AT MY DEALER APROX 1 YR AGO THAT ALL OF MY LUG NUTS WERE SWOLLEN AND WERE DIFFICULT TO REMOVE FROM THE VEHICLE. WAS ADVISED THAT THIS IS A PROBLEM WITH MANY OF THE GRAND CHEROKEES AND OTHER CHRYSLER VEHICLES THAT UTILIZE THESE SAME LUG NUTS. VEHICLE BROKE DOWN ON SIDE OF ROAD WITH A FLAT TIRE AND HAD TO BE TOWED TO A DEALERSHIP AS TOW DRIVER WAS THAN UNABLE TO REMOVE THE LUGS. SINCE THEN THE PROBLEM IS GETTING WORSE AND NOW AM UNABLE TO REMOVE 3 OUT OF 4 TIRES FROM THE VEHICLE WITHOUT HAVING TO SHEER OFF THE NUTS. FILED FORMAL COMPLAINT WITH CHRYSLER CUSTOMER CARE. WAS BLOWN OFF AND TOLD THAT THE DAMAGE IS MY FAULT AS AT SOME POINT AN IMPROPER TOOL WAS USED TO TAKE THE TIRES OFF DAMAGING LUGS. KEEP IN MIND THIS VEHICLE HAS BEEN MAINTAINED NO WHERE OTHER THAN A JEEP DEALER. WAS TOLD THAT THEY WOULD NOT PROVIDE ANY ASSISTANCE DESPITE THIS BEING A SAFETY ISSUE AND WAS THAN HIT UP FOR $260 FOR LUG NUTS!!!! HAVE TO WONDER HOW MANY OTHER GRAND CHEROKEE OWNERS ARE OUT THERE SUFFERING FROM THIS SAME ISSUE AND RECEIVING THE SAME NONCHALANT TREATMENT FROM JEEP/CHRYSLER CUSTOMER CARE. *TR
Electrical system, Feb 16, 2015
MY CAR CONTINUED TO MAKE A SOUND AS THOUGH THE ENGINE WAS STILL RUNNING WHEN I TURNED THE IGNITION OFF. I THINK THIS COULD BE SOMETHING TO DO WITH THE RECALL ON THE ALTERNATOR DIODES. IT SEEMS THE ALTERNATOR MAY BE FAILING. THE POWER WHEN THE GAS PEDAL IS APPLIED HESITATES AT TIMES ALSO WHEN DRIVING. MY FEAR IS THAT I WILL BE DRIVING AT A HIGH RATE OF SPEED ON THE HIGHWAY AND THE CAR WILL LOOSE ALL POWER COMPLETELY. THIS WILL LEAVE ME WITHOUT ANY STEERING CONTROL AT ALL TOO. I FEAR FOR MY LIFE AT THIS TIME. I WAS TOLD BY [XXX] THAT I SHOULD REPLACE IT AT MY COST. WHEN I ASKED HOW MUCH THAT WOULD COST THE SERVICE ADVISOR [XXX] LIED AND SAID HE DID NOT KNOW THE COST TO REPLACE THE PARTS. ALSO, IF THERE ARE PARTS NOW THEN THE ALTERNATOR/DIODES SHOULD BE BEING REPLACED BY CHRYSLER NOW BEFORE A SEVERE CATASTROPHE OCCURS. I ALSO HAD THE BRAKE BOOSTER REPLACED. SINCE THEN THERE IS A RATTLE UNDER THE HOOD ON THE DRIVERS SIDE WHERE THE BRAKE BOOSTER WOULD BE. EVERY TIME I GO OVER A BUMP IN THE ROAD A RATTLING SOUND HAPPENS. IT IS AS THOUGH THIS IS SOMETHING TO DO WITH THE SUSPENSION OF THE CAR OR ALIGNMENT TOO. [XXX] , SERVICE ADVISOR AT [XXX] HAS NOT BEEN ABLE TO IDENTIFY THIS PROBLEM. [XXX] WANTS ME TO COME IN FOR YET ANOTHER DAY TO TRY TO GET THE PROBLEM IDENTIFIED. THIS WILL MAKE 3 DAYS OF LOSING TIME FROM WORK AND BEING INCONVENIENCED. I HAVE BEEN TO THIS DEALER ON 2 OCCASIONS AND HAVE GOTTEN NO SATISFACTION OR RESOLVE AT ALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR