2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints
802 reports, newest first.
Electrical system, Aug 28, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED BROWN'S JEEP CHRYSLER DODGE RAM DEALER LOCATED AT 483 NY-112, PATCHOGUE, NY 11772, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Aug 27, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, WHEN THE VEHICLE BEGAN TO STALL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO RESTART THE IGNITION WITHIN 5 MINUTES AND DRIVE TO HER DESTINATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 ( ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (9600 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 721-6888) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Aug 26, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (LUSTINE DODGE LOCATED AT 14211 JEFFERSON DAVIS HWY, WOODBRIDGE VA) WHERE THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER THE NHTSA CAMPAIGN NUMBERS: 19V813000(ELECTRICAL SYSTEM) AND 15V115000(ELECTRICAL SYSTEM) BUT THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 50,000.
Fuel/propulsion system, Aug 24, 2020
JEEP ISSUED A RECALL ON NOVEMBER 19, 2019. NINE MONTHS LATER AND JEEP IS TELLING ME THERE ARE STILL NO PARTS AVAILABLE. AND NO ESTIMATED DATE ON WHEN PARTS / FIX WILL BE AVAILABLE. BY LAW, DOES JEEP HAVE THE RESPONSIBILITY TO FIX WITHIN A YEAR?
Electrical system, Aug 18, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER MULTIPLE ATTEMPTS WITH THE ELECTRONIC THROTTLE CONTROL (ETC) AND AIR BAGS WARNING LIGHTS FLASHED ON THE INSTRUMENT PANEL. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). AFTER TWO HOURS, THE CONTACT WAS FINALLY ABLE TO START THE VEHICLE AND DROVE TO HER DESTINATION. THE CONTACT STATED THAT THE FAILURE PERSISTED AFTER THE INITIAL FAILURE. THE CONTACT CALLED TWO DEALERS GRIFFIN CHRYSLER DODGE JEEP RAM (961 E, US-74 BUS, HAMLET, NC 28345) AND CAPITAL CHRYSLER DODGE JEEP RAM OF INDIAN TRAIL (5501 W HWY 74, MONROE, NC 28110) AND THEY BOTH CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,036. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Vehicle speed control, Aug 18, 2020, fire
TL* THE CONTACT OWNED A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATE THAT WHILE DRIVING AT 60 MPH WITH THE CRUISE CONTROL ENGAGED, IT FAILED TO DISENGAGE WHILE APPROACHING A RAMP. THE CONTACT DEPRESSED THE BRAKE PEDAL WHICH FAILED TO ALSO DISCONNECT THE CRUISE CONTROL. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD WHILE DEPRESSING THE BRAKE PEDAL, SLAMS THE GEAR INTO PARK AS SMOKE WAS SEEN COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF AS THE ENGINE KEPT REVVING. THE FIRE DEPARTMENT WAS CONTACTED AND PLACED THE VEHICLE IN NEUTRAL TO SHUT THE ENGINE OFF. THE CONTACT STATED THAT THERE WAS NO FLAMES BUT HEAVY SMOKE AND A BURNING ODOR WAS PRESENT. NO INJURIES WERE SUSTAINED BY THE CONTACT. THE VEHICLE WAS TOWED TO LITHIA CHRYSLER DODGE JEEP RAM FIAT OF SOUTH ANCHORAGE (9600 OLD SEWARD HWY, ANCHORAGE, AK 99515) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE CRUISE CONTROL FAILED BUT BECAUSE OF ENGINE DAMAGE, THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT PREVIOUSLY THE FUEL RELAY HAD FAILED HOWEVER, THAT WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT MENTIONED THAT THE DEALER INFORMED HIM OF A RECALL FOR THE CRUISE CONTROL. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.*DT*JB
Seats, Aug 17, 2020
DRIVER SEAT ACTIVE HEADREST HAS ACTIVATED AND BROKEN THE CLIPS THAT HOLD THE HEADREST IN THE RESET AND/OR READY POSITION. THE CAR WAS MOVING AT A NORMAL RATE OF SPEED AND NO COLLISION OR CONTACT WITH ANYTHING HAS OCCURRED. SIMPLY APPEARS TO BE A MALFUNCTION OF THE SEAT ACTIVE HEADREST CAUSED BY POOR ENGINEERING OR BEING CONSTRUCTED OF FAULTY MATERIALS WHICH HAVE CAUSED A FAILURE IN THE INTENDED USE OF THE ACTIVE SEAT HEADREST.
Electrical system, Electronic stability control (ESC), Aug 10, 2020
DRIVING DOWN HIGHWAY 65 MPH VEHICLE SHUTS DOWN. NO NOTICE
Fuel/propulsion system, Aug 8, 2020
IN NOVEMBER 2019, CHRYLSER RECALLED APPROXIMATELY 528,594 DODGE DURANGO AND JEEP GRAND CHEROKEE SUVS FROM MODEL YEARS 2011 TO 2013 BECAUSE FUEL-PUMP RELAYS MAY INTERRUPT ELECTRICAL CURRENT AND PREVENT ENGINE START-UP AND/OR CONTRIBUTE TO A STALL WHILE DRIVING. THE DEALER AND CHRYSLER IS STILL CLAIMING THE PART IS 'OUT OF STOCK' NEARLY 9 MONTHS LATER. WE CANNOT SAFELY DRIVE THE CAR, OR SELL IT BECAUSE OF THIS OPEN RECALL. THE CAR FREQUENTLY WILL NOT START, AND WE ARE VERY CONCERNED OF A STALL DURING DRIVING IF THE VEHICLE DOES START. WE BELIEVE CHRYSLER HAS NOT TAKEN APPROPRIATE ACTION TO MANUFACTURE OR DISTRIBUTE THE REPLACEMENT FUEL-PUMP RELAY, AND THEY CONTINUE TO REFUSE TO PROVIDE AN ESTIMATED DATE FOR THE PART TO BE IN STOCK. (RECALL RELATED INCIDENT) TS
Electrical system, Aug 4, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN CHRYSLER DODGE JEEP RAM GREENSBORO (3710 W WENDOVER AVE, GREENSBORO, NC 27407, 866-642-2454) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Seats, Aug 4, 2020
2013 JEEP GRAND CHEROKEE LAREDO PASSENGER HEADREST DEPLOYED WHILE CRUSING AT 65MPH ON SMOOTH, STRAIGHT DRY HIGHWAY. PASSENGER SEAT WAS VACANT AT THE TIME. UPON INSPECTION, IT WAS FOUND THAT THE PLASTIC HOUSING RETAINING THE METAL CLIP/RELEASE BAR HAD BROKEN.
Engine, Aug 3, 2020
A KNOWN PROBLEM WITH A DEFECTIVE OIL FILTER HOUSING. THIS SUBSTANDARD DESIGN DEFECT CRACKS AND CAUSES OIL TO LEAK ON THE ENGINE MANIFOLD AND PUDDLE. THIS COULD CAUSE OIL SENDING UNIT TO FAIL AND LOOSE ENGINE OIL. THIS IS A PROBLEM WITH THE 3.6 L SIX CYLINDER ENGINE.
Engine, Aug 3, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A FAILURE OF THE OIL FILTER HOUSING. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.*DT*JB
Fuel/propulsion system, Jul 29, 2020
11/13/19 FAILED FUEL PUMP RELAY CAR WOULD CRANK NO START 1/23/20 FAILED FUEL PUMP RELAY CAR WOULD CRANK NO START 7/17/20 FAILED FUEL PUMP RELAY CAR STALLED WHILE DRIVING ON CITY STREET
Engine, Fuel/propulsion system, Jul 27, 2020
FUEL PUMP RELAY - MY CAR STALLS WHEN IT WANTS AND TAKES OFF REALLY FAST WHEN IT WANTS, AND STARTS WHEN IT WANTS TO TRANSMISSION. - I AM TOLD THERE HAS BEEN A RECALL ON THE TRANSMISSION MY CAR IS SLIPPING GEARS
Fuel/propulsion system, Jul 23, 2020
I HEARD ABOUT THIS RECALL IN 2019, ACCORDING TO NHTSA WEBSITE, THE RECALL IS FROM NOVEMBER 2019. I HAVE CHECKED MONTH AFTER MONTH WITH THE DEALER I PURCHASED THE VEHICLE FROM AND NO WORD ON ANY PARTS OR FIXES. IT'S NOW JULY 2020 AND STILL NOTHING HAS CHANGED. I'M GETTING WORRIED MORE AND MORE DAILY ABOUT THE PROBLEMS THAT COULD HAPPEN IF THE RECALL ISSUE IS NOT TAKEN CARE OF. IT WILL BE 1 YEAR WITHIN ONLY A FEW SHORT MONTHS.
Engine, Fuel/propulsion system, Jul 20, 2020
RECALL NHTSA CAMPAIGN NUMBER: 19V813000 REMEDY SAYS THAT WE WILL RECEIVE A SECOND NOTICE WHEN FINAL REMEDY BECOMES AVAILABLE. IT NOTES THAT VEHICLES EXPERIENCING A FUEL PUMP FAILURE WILL RECEIVE AN INTERIM REPAIR. I HAVE BEEN TO 2 DEALERSHIPS AND CALLED FCA MULTIPLE TIMES TO TALK ABOUT THIS RECALL'S INTERIM REPAIR AND HAVE BEEN SENT AROUND WITH NO ANSWER. THEY SEEM TO BE PURPOSELY DODGING ANY ACCOUNTABILITY FOR THIS INTERIM REPAIR THEY HAVE PROMISED. MY VEHICLE HAS STALLED MULTIPLE TIMES ON STREETS AND HIGHWAYS.
Fuel/propulsion system, Jul 13, 2020
I KEEP EXPERIENCING THE SAME ISSUE -- VEHICLE WON'T START AFTER LONG EXTENDED CRANK AND THEN SHUTS OFF. APPROXIMATELY TWO YEARS AGO THE ENTIRE FUEL PUMP WAS REPLACED, YET THE SAME ISSUE HAS REOCCURRED. THIS TIME IT WAS DIAGNOSED AS A WIRING ISSUE TO THE FUEL PUMP RELAY. FIAT CHRYSLER AUTOMOBILES (FCA) REFUSED TO REIMBURSE JANUARY 2018 AND AGAIN JULY 2020. THERE IS CURRENTLY AN OPEN RECALL (V62 / NHTSA 19V-813 AND R09 / NHTSA 14V-115) WITH NO REMEDY RELATED TO THE FUEL PUMP THAT RENDERS THE VEHICLE UNSAFE TO DRIVE. I HAVE REQUESTED THEY REPLACE OR REFUND THE VEHICLE.
Other or unspecified, Jul 13, 2020
MY TRANSFER CASE NEEDS TO BE REPLACED, IT JERKS WHEN I BREAK AND HIT MY GAS, I CAN BARLEY TURN MY VEHICLE WITHOUT THE WHOLE CAR SHAKING. THE DEALERSHIP TOLD ME IT WOULD COST $4K TO FIX, THE PART IS BACK ORDERED, THERE'S 4 CARS BEFORE ME GETTING THE SAME PROBLEM FIXED. THERE'S OVER 150K PEOPLE WHO HAVE COMPLAINED ABOUT THE SAME THING. THEY TOLD ME IF I DRIVE MY CAR IT WOULD CAUSE IT TO SHUT DOWN AND THEN IT WOULDN'T BE FIXABLE. BUT JEEP REFUSES TO FIX THE PROBLEM WHEN THEY KNOW THIS IS THEIR FAULT. ON TOP OF THAT, MY FUEL RELAY IS RECALLED WITH NO SOLUTION AND MY JEEP COULD TURN OFF ON ME AT ANY MOMENT. THEY TOLD THE TRANSFER CASE IS NOT RECALLED BECAUSE NOT ENOUGH PEOPLE HAVE COMPLAINED ABOUT IT. THEY ARE AWARE OF THE ISSUE AND REFUSE TO FIX IT.
Visibility, Other or unspecified, Jul 9, 2020
SUNROOF SPONTANEOUSLY SHATTERED
Other or unspecified, Jul 7, 2020
AC STOPPED WORKING AND WAS MAKING NOISE. ENDED UP TO BE THE COMPRESSER. I ONLY HAVE 21,000 MILES ON MY 2013 GRAND CHEROKEE. DEALER IS CHARGING ME $ 1,000.. CHRYSLER SHOULD COVER THIS. MY UNDERSTANDING IS THIS PART IS ON BACK ORDER. THIS TELLS ME THERE IS A PROBLEM WITH THE COMPRESSER FOR THE AC. TOOK IT TO THE DEALER ON 06/10/2020 CHARGED ME $250 HAD TAKE IT BACK 07/07/2020 AIR STILL WASN'T WORKING. THIS IS WHEN THEY TOLD ME IT WAS A LEAK IN THE COMPRESSER. NOW IT'S ANOTHER $1,000.. I NEED A PHONE # TO BE ABLE TO CONTACT CHRYSLER ABOUT THIS PROBLEM. [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Electrical system, Jul 2, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE ALSO STALLED IMMEDIATELY AFTER BEING STARTED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT RECENTLY RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. SAN DIEGO CHRYSLER DODGE JEEP RAM (777 CAMINO DEL RIO S, SAN DIEGO, CA 92108) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR
Electrical system, Jul 1, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED THE CROSSROADS CHRYSLER JEEP DODGE RAM LOCATED AT 4510 WHITEHILL BLVD, PRINCE GEORGE, VA 23875, (877)360-5755, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Jun 29, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Vehicle speed control, Engine, Jun 26, 2020
MY VEHICLE LEFT ME STRANDED AT A TARGET STORE PARKING LOT. MY VEHICLE WAS ON WITH THE A/C RUNNING. THE VENT BLOWERS STOPPED WORKING AND THE VEHICLE SHUT OFF. IT CRANKED BUT NO START. I USED MY AAA MEMBERSHIP TO HAVE THE CAR TOWED. IT WAS SENT TO THE AAA MECHANIC. THE FUEL PUMP RELAY WAS NO GOOD. I KNOW THERE WAS A RECALL ON THIS RELAY BUT THE DEALER NEVER HAD THE PART IN STOCK. WHICH SOUNDED BOGUS TO ME. THE MECHANIC EXPLAINED THAT THERE IS A RECALL AND I SHOULD GET REIMBURSED. I SENT IN MY COMPLETED THE CHRYSLER REIMBURSEMENT REQUEST FORM AND SUBMITTED THE SHOPS RECEIPT AND THE RENTAL VEHICLE RECEIPT. I WAS ASSIGNED CASE # 76491689. I PAID $3004.00 IN CASH FOR REPAIRS. AFTER I SUBMITTED MY RECEIPTS THEY DENIED MY CLAIM FOR $1309.00 THAT WAS RELATED TO THE FUEL PUMP RELAY REPAIR. THE MECHANIC ALSO PERFORMED OTHER REPAIRS THAT HE CLAIMS WERE AS A RESULT OF THE RECALL DAMAGING THE VEHICLE. I ASKED FOR ANOTHER RECEIPT STATING SPECIFICALLY THAT I PAID IN CASH AND RESUBMITTED IT TO THE DENIED CLAIM EMAIL. I AM UNEMPLOYED DUE TO COVID-19 AND I SPENT MY SAVINGS TO FIX MY VEHICLE. THE RAMIFICATIONS OF THIS MESS HAS AFFECTED MY PERSONAL LIFE AND MY MENTAL HEALTH. FOR A MOMENT I FELT THE MECHANIC LIED TO ME AND I WAS CONTEMPLATING TO PHYSICAL HARM THE MECHANIC. I ALREADY HAD SEVERAL VERBAL DISPUTES WITH THE SHOP BECAUSE THEY CLAIM THAT THE RECEIPT THEY GAVE ME IS ALL THEY CAN PROVIDE. YET IT WAS DEEMED AS INSUFFICIENT PROOF OF MY CASH PAYMENT. I REACHED OUT TO NEWS STATION FOR ASSISTANCE YOU RESOLVE THIS MATTER. *TR