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2014 Jeep Grand Cherokee

Problems, recalls and owner-reported issues

Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.

Complaints by model year
  15. 2,376

Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.

Primary concernElectrical system483 reports · 20% of complaints
Owner complaints2,376Filed with NHTSA
Recall relationship19 safety recallsNHTSA campaign records

What owners report most often

  1. Electrical system483
  2. Power train474
  3. Engine408
  4. Seats338
  5. Other or unspecified271
  6. Service brakes268
  7. Air bags209
  8. Seat belts187

Recalls and investigations

  1. Engine and engine coolingJun 8, 2023

    Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

    Campaign 23V411000 on NHTSA.gov

  2. Fuel system, diesel, delivery, fuel pumpJun 9, 2022

    Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

    Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

    Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

    Campaign 22V406000 on NHTSA.gov

  3. Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

    Combustion in the intake manifold can increase the risk of a fire.

    FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

    Campaign 20V699000 on NHTSA.gov

  4. Engine and engine cooling, engine, dieselAug 13, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.

    Campaign 20V475000 on NHTSA.gov

  5. Electrical system, wiringMay 17, 2018

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

    Campaign 18V332000 on NHTSA.gov

  6. Electrical system, alternator/generator/regulatorNov 21, 2017

    Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.

    Campaign 17V741000 on NHTSA.gov

  7. Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017

    Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.

    A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

    ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.

    Campaign 17E061000 on NHTSA.gov

  8. Service brakesSep 18, 2017

    Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.

    If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.

    Campaign 17V572000 on NHTSA.gov

  9. Electrical system, alternator/generator/regulatorJul 10, 2017

    Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.

    Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.

    Campaign 17V435000 on NHTSA.gov

  10. Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016

    Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

    Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

    Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

    Campaign 16V240000 on NHTSA.gov

  11. Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

    Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

    Campaign 15V461000 on NHTSA.gov

  12. Seat beltsOct 14, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light “MIL” should illuminate to initially warn drivers of a failure.

    If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.

    Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.

    Campaign 14V643000 on NHTSA.gov

  13. Electronic stability control (ESC)Oct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.

    If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.

    Campaign 14V636000 on NHTSA.gov

  14. Electrical system, alternator/generator/regulatorOct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.

    Campaign 14V634000 on NHTSA.gov

  15. Electrical system, wiringJul 2, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.

    If the vanity lamp wiring shorts, there is an increased risk of fire.

    Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.

    Campaign 14V391000 on NHTSA.gov

  16. Vehicle speed control, accelerator pedalJun 4, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.

    The unintended continued acceleration may increase the risk of a crash.

    Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.

    Campaign 14V293000 on NHTSA.gov

  17. Service brakesApr 1, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.

    The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.

    Campaign 14V154000 on NHTSA.gov

  18. Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013

    Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."

    A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.

    Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.

    Campaign 13V483000 on NHTSA.gov

  19. Exterior lightingJul 2, 2013

    Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."

    Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.

    Campaign 13V289000 on NHTSA.gov

Representative owner complaints: air bags

209 reports, newest first. Show all

  1. Air bags, Feb 2, 2015

    TL*THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS , SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  2. Air bags, Seat belts, Jan 23, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V643000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

  3. Air bags, Jan 5, 2015

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE LIMITED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V643000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO SPECIFY A DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE AND DID NOT PLACE THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

  4. Electrical system, Air bags, Service brakes, Dec 15, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS), AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  5. Air bags, Seat belts, Dec 15, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

  6. Electrical system, Air bags, Seat belts, Service brakes, Dec 12, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V634000 (ELECTRICAL SYSTEM), AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  7. Electrical system, Air bags, Seat belts, Dec 12, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V643000 (AIR BAGS, SEAT BELTS) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER STATED THAT ONLY A LIMITED AMOUNT OF PARTS WERE AVAILABLE AND PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  8. Air bags, Seat belts, Dec 12, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  9. Service brakes, Hydraulic, Electrical system, Air bags, Seat belts, Service brakes, Dec 8, 2014

    TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V643000 (AIR BAGS, SEAT BELTS), NHTSA CAMPAIGN ID NUMBER: 14634000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MAILED OUT 01/13/15*LJ UPDATED 02/02/15*LJ UPDATED 02/19/15*JB

  10. Service brakes, Hydraulic, Electrical system, Air bags, Seat belts, Service brakes, Nov 10, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED FOR BOTH RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS TO BE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/22/15. *JB STATUS UPDATED 03/25/15. *JB

  11. Air bags, Oct 7, 2014, crash

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT CRASHED INTO A GUARDRAIL WHEN ANOTHER VEHICLE ABRUPTLY CUT THE CONTACT OFF. THE VEIHCLE WAS THROWN 15 FEET INTO THE AIR AND THE FRONT END OF THE VEHICLE CRASHED NOSE-FIRST INTO AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER SIDE OF THE VEHICLE THEN FLIPPED OVER AND A CHILD PASSENGER WAS PARTIALLY EJECTED FROM THE VEHICLE. THE CHILD'S UPPER BODY THEN BECAME PLUNGED UNDERWATER IN THE EMBANKMENT. THE CHILD SUSTAINED BRUISES TO THE HEAD AND LUNG FAILURE FROM ALMOST DROWNING. THE CONTACT SUSTAINED BACK INJURIES AND A FRONT PASSENGER SUSTAINED NECK INJURIES. ALL OF THE VEHCLE OCCUPANTS REQUIRED MEDICAL ATTENTION AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE AND THERE WAS NOTHING WRONG WITH THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. THE VIN WAS UNAVAILABLE.

  12. Air bags, Seat belts, Sep 19, 2014

    WAS DRIVING IN THE LAST LEG OF MY 1100 MILE TRIP AND WARNING LIGHTS OF MY SEATBELT BEING UNBUCKLED AND AIRBAG MAINTENANCE REQUIRED. DEALERSHIP IN ALABAMA SAID IT WAS THE ORC MOD THAT IS BAD. *TR

  13. Electrical system, Air bags, Vehicle speed control, Sep 12, 2014

    I HAD DRIVEN APPROXIMATELY 520 MILES ENROUTE TO MY VACATION HOME AND WAS DRIVING WITH THE CRUISE CONTROL ACTIVATED AND SEATBELTS WERE IN USE BY BOTH MYSELF AND PASSENGER. SUDDENLY AND AT THE SAME TIME THE SEATBELT AND AIRBAG WARNING LIGHTS CAME ON AND WITHIN A FEW SECONDS THE CRUISE CONTROL DISENGAGED AND THE MESSAGE "ACC/FCW UNAVAILABLE SERVICE REQUIRED" POPPED UP ON THE DASHBOARD. FOR THE DURATION OF MY VACATION THE VEHICLE WAS OPERATIONAL HOWEVER I HAD NO CRUISE CONTROL. CONTACTED TWO JEEP DEALERS IN THE AREA AND THEY WERE TOO BOOKED UP TO SERVICE MY VEHICLE. UPON MY RETURN HOME I TOOK IT IN TO MY JEEP DEALER. HERE IS THE EXACT QUOTE FROM THEIR SERVICE INVOICE AS TO WHAT WAS DISCOVERED: "FOUND MANY MODULES WITH LOSS OF COMMUNICATIONS WITH THE ORC MODULE (AIRBAG MODULE) WITH CODES IN THEM. FOUND ORC TO HAVE AN INTERNAL FAULT, REPLACED AND SET UP ORC MODULE". *TR

  14. Air bags, Sep 11, 2014

    I WAS DRIVING THE VEHICLE AND SUDDENLY THE CAR TOLD ME TO SERVICE THE AIR BAG SYSTEM. I DROVE TO THE DEALER THE NEXT DAY AND WAS TOLD THAT THE VEHICLE REQUIRES A NEW OCCUPANT RESTRAINT CONTROL MODULE. I HAVE BEEN WAITING SINCE MID-JUNE FOR THIS PART TO ARRIVE. I HAVE ALSO LEARNED THAT THE AIRBAGS WILL FAIL IN A COLLISION. THIS IS A SERIOUS SAFETY CONCERN FOR EVERYONE, NOT JUST ME. *TR

  15. Air bags, Sep 5, 2014, crash

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 59 MPH, THE CONTACT CRASHED INTO A GUARD RAIL. THE VEHICLE WENT AIRBORNE AND LANDED IN A DITCH OF WATER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED AN INJURED BACK, THE FRONT PASSENGER HAD TO GET STITCHES FROM THE IMPACT OF THE WINDOW GLASS, AND THE REAR SEAT PASSENGER HAD WATER IN THE LUNGS AND CONTUSIONS TO HIS HEAD, WHICH ALL REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000..UPDATED 09-15-14 *BF

  16. Electrical system, Air bags, Service brakes, Visibility/wiper, Sep 2, 2014

    I HAVE BEEN LEASING A 2014 JEEP GRAND CHEROKEE FOR ROUGHLY TEN MONTHS. THROUGHOUT THAT TIME, I HAVE BEEN NOTIFIED AT LEAST THREE TIMES OF ACTIVE SAFETY RECALL NOTICES FOR MY VEHICLE. MY VEHICLE SHOWS COMPUTER MODULES BROKEN WHICH AS A RESULT HAS DISABLED MY AIR BAGS. IN ADDITION, MY VEHICLE HAS A SAFETY RECALL FOR A BRAKE BOOSTER AND NOW AN INOPERATIVE VANITY LAMP WHICH MAY CAUSE A FIRE. MY VEHICLE IS ENTIRELY AND COMPLETELY UNSAFE TO DRIVE AND CHRYSLER JEEP IS NOT TAKING THE APPROPRIATE IMMEDIATE ACTION TO RECTIFY THIS EVENT. I AM BEING FORCED TO DRIVE A VEHICLE WITH POSSIBLY DETERIORATED BRAKES, AND DISABLED AIR BAGS. *TR

  17. Air bags, Seat belts, Jul 2, 2014

    AS I WAS DRIVING THE CAR THE SEAT BELT AND AIR BAG WARNING LIGHTS CAME ON, BUT THE SEAT BELT WAS BUCKLED. THE WARNING SAID DRIVER SEAT BEAT WAS UNBUCKLED AND THE AIR BAG SYSTEM WARNING LIGHT CAME ON WITH A WARNING MESSAGE. BROUGHT CAR TO DEALER, WHO INFORMED ME THAT THE PARTS ARE BACK ORDERED FOR A MONTH - WHAT DOES THAT SAY ABOUT THE PART. *TR

  18. Air bags, Seat belts, Jun 24, 2014

    DURING A TRIP OF APPROX 250 MILES, AFTER 4 HOURS OF DRIVING THE VEHICLE EXHIBITED NUMEROUS ALARMS AS FOLLOWS; "AIR BAG SYSTEM REQUIRES SERVICE", "DRIVERS SEATBELT DISCONNECTED", "FRONT PASSENGER SEATBELT DISCONNECTED", AND "VEHICLE PHONE REQUIRES SERVICE". AT ALL TIMES BOTH DRIVER AND PASSENGER HAD THEIR SEATBELT ON, POSITIVELY CONNECTED. THE VEHICLE WOULD RANDOMLY REPEAT THE CHIMES AS IF THE ALARMS WERE COMING IN REPEATEDLY. AFTER APPROX. 1/2 HOUR, ALL ALARMS RESET. 2 DAYS LATER ON THE RETURN TRIP, ABOUT 1 HOUR INTO THE TRIP THE SAME PROBLEMS AS LISTED ABOVE REPEATED ITSELF, EXCEPT IT WILL NO LONGER RESET. PRESENTLY VEHICLE, UPON STARTUP GOES THROUGH THE ABOVE MENTIONED ALARMS WITH THE SEATBELT LIGHT, AND AIRBAG LIGHT CONSTANTLY ON. AFTER RESEARCHING THIS PROBLEM ON JEEP FORUMS FOR THE WK2 MODEL, THEIR APPEARS TO BE NUMBER FAILURES OF THE ORC MODULE FOR THIS VEHICLE. MY VEHICLE HAS NOT BEEN ANALYZED BY CHRYSLER AT THIS TIME, BUT A SERVICE DATE IS SCHEDULED. CURRENTLY AS STATED BY A CHRYSLER EMPLOYEE, THERE ARE 400 ORC MODULES BACKORDERD FOR THIS YEAR VEHICLE. *TR

  19. Air bags, Jun 18, 2014

    I WAS DRIVING THROUGH TOWN AND STARTED GETTING WARNING SAYING THAT THE DRIVERS SIDE AIRBAG NEEDED SERVICED AND DRIVES SIDE SEAT BELT NOT BEING DETECTED. I IMMEDIATELY CONTACTED THE CHRYSLER DEALERSHIP AND SCHEDULED AN APPT., TOOK JEEP IN ON FIRST AVAILABLE DATE AND MECHANIC TOLD ME IT WAS A MODULE THAT HAD TO BE ORDERED AND THEIR WERE ONLY 24 OF THEM IN THE COUNTRY, I ASKED IF I HAVE AN ACCIDENT, WILL THE AIR BAD DEPLOY AND HE SAID HE DIDN'T KNOW, (THAT BEING MY MAIN CONCERN). HE ALSO TOLD ME THERE WAS A RECALL ON THE BRAKE BOOSTER AND HAS TO ORDER PART FOR THAT ALSO. IT HAS BEEN ALMOST A MONTH SINCE THEY ORDERED PARTS AND THEY ARE NOT IN YET. OBVIOUSLY THE DEALERSHIP ISN'T CONCERNED ENOUGH TO EXPEDITE THE ORDER OR GIVE ME ANOTHER VEHICLE TO DRIVE WHILE WAITING ON PARTS. I'M WONDERING, HAVE THERE BEEN ANY OTHER REPORTS FOR 2014 JEEPS WITH THESE ISSUES? *TR

  20. Air bags, Seat belts, Jun 13, 2014

    ALERT CAME UP STATING AIRBAGS NEED TO BE SERVICED. THEN ALERT CAME ON SAYING DRIVERS SEATBELT NOT FASTENED (IT WAS BUCKLED). I PULLED OVER AND PUT THE CAR IN PARK. TURNED THE ENGINE OFF AND RESTARTED. ALERTS CAME BACK ON. ALSO CAME UP WITH ALERT THAT ONBOARD SERVICE/EMERGENCY PHONE NEEDED TO BE SERVICED. TOOK TO DEALERSHIP AND THEY SAID IT IS THE ORC MODULE. THE PART IS BACK ORDERED AND I AM CONCERNED ABOUT DRIVING THE CAR FOR SEVERAL WEEKS WITHOUT FUNCTIONING AIRBAGS. ALSO, NOT SURE IF THERE IS AN ISSUE WITH SEATBELTS GIVEN THE ALERT. *JS

  21. Air bags, Seat belts, Vehicle speed control, Jun 10, 2014

    PURCHASED A 2014 JEEP GRAND CHEROKEE LAREDO IN JUNE OF 2013. HAVE EXPERIENCED NO PROBLEMS WITH OPERATION THROUGHOUT FIRST 10031 MILES DRIVEN. DEPARTED ON EXTENDED VACATION TRIP AT END OF MAY. AFTER TRAVELING 824 MILES, AIR BAG LIGHT CAME ON WITH ALARM AND DASHBOARD NOTIFICATION ADVISING TO HAVE AIR BAGS SERVICED IMMEDIATELY. SHORTLY THEREAFTER, THE SEAT BELT ALARM ACTIVATED WITH THE BELL WARNING, ADVISING THAT THE DRIVER SIDE BELT WAS NOT ENGAGED, WHEN IT WAS SECURELY SET. THIS CONDITION WOULD CONTINUE THROUGHOUT EACH DRIVING DAY. I HAVE NOW TRAVELED OVER 3400 MILES, EXPERIENCING THE SAME ANNOYING, AND UNSAFE CONDITION, INCLUDING THE CRUISE CONTROL NOW TURNING OFF WITHOUT WARNING. I HAVE CHECKED WITH SEVERAL DEALERSHIPS, ONLY TO BE TOLD THAT THIS PROBLEM COULD NOT BE IDENTIFIED. THERE REMAINS 3000 MILES TO BE TRAVELED TO RETURN TO MY HOME. I DO INTEND ON MEETING THIS SITUATION HEAD ON THROUGH MY DEALER WITH JEEP. *TR

  22. Electrical system, Air bags, Service brakes, Jun 6, 2014

    I PURCHASED MY 2014 JEEP GRAND CHEROKEE LIMITED 4X4 ON JUNE 2ND 2013. SINCE I HAVE HAD THIS VEHICLE I HAVE EXPERIENCED MULTIPLE PROBLEMS WHICH ARE A CONCERN TO MY SAFETY AND OTHER JEEP DRIVERS.. I HAVE RECENTLY RECEIVED THE RECALL DUE TO THE BRAKES AND WAS TOLD BY MY JEEP DEALER AND ANOTHER JEEP DEALER THAT THE PARTS ARE NOT AVAILABLE TO FIX THIS SAFETY CONCERN. I AM FORCED TO DRIVE AN UNSAFE VEHICLE AT HIS TIME. THIS CONCERNS ME GREATLY. I HAVE ALSO BEEN EXPERIENCING PROBLEMS WITH THE INSTRUMENT PANEL WHICH INTERMITTENTLY BLACKS OUT WHEN DRIVING. THIS PREVENTS ME FROM SEEING THE SPEED IN WHICH MY VEHICLE TRAVELS AND OTHER INDICATOR LIGHTS. THIS IS ALSO A CONCERN TO MY SAFETY AND OTHER DRIVERS ON THE ROAD. LAST WEEK, I EXPERIENCED MY AIRBAG LIGHT COMING ON AND REMAINING ON. I MADE AN APPOINTMENT WITH THE DEALER AND THEY HAVE NOW ADVISED ME THEY ARE HAVING A PROBLEM DIAGNOSING THE ISSUE. THEY HAVE HAD TO REMOVE THE SEAT AND STILL STRUGGLE TO DIAGNOSE THE ISSUE. THEY DID ADVISE ME THAT MY VEHICLE IS A MAJOR SAFETY CONCERN AND NOT SAFE FOR DRIVING ON THE ROAD. I WAS ADVISED TODAY THAT THEY DIAGNOSED THE AIRBAG SITUATION BUT WILL NOT HAVE THE PARTS UNTIL JUNE 13TH. I HAVE DRIVEN MY VEHICLE 21,000 MILES IN ONE YEAR AND BELIEVE THIS VEHICLE IS A SAFETY ISSUE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE WITH ALL THESE ELECTRICAL ISSUES I AM EXPERIENCING. I WOULD LIKE ANSWERS FROM JEEP AS TO WHY I AMY EXPERIENCING THESE SAFETY ISSUES WITH SUCH A NEW VEHICLE AND WHY PARTS ARE NOT AVAILABLE FOR RECALLS. *TR

  23. Air bags, Seat belts, Jun 5, 2014

    ON MAY 9, 2014 MY HUSBAND & I WERE DRIVING ON THE FREEWAY WHEN ALL OF THE SUDDEN THE SEAT BELT & AIRBAG LIGHTS STARTED ALARMING. I IMMEDIATELY REFERENCED OUR VEHICLE GUIDE AND FOLLOWED THE INSTRUCTIONS, CONTACTING THE DEALERSHIP RIGHT AWAY. MY CAR WAS EVALUATED 3 DAYS LATER AND I WAS INFORMED THAT MY ENTIRE AIRBAG MODULE WAS NON-FUNCTIONAL AND NEEDED TO BE REPLACED. IT HAS NOW BEEN A MONTH THAT I HAVE BEEN DRIVING WITHOUT FUNCTIONAL AIRBAGS BECAUSE THE PART IS APPARENTLY ON BACK ORDER AT CHRYSLER. NOT TO MENTION THE FACT THAT I WAS TOLD THAT THERE IS NO WAY TO DISABLE THE ALARMS WHILE AWAITING THE FIX, SO I HAVE TO DRIVE WITH THE DISTRACTION OF CONSTANT "DINGING" EVERYWHERE I GO. THIS IS A SERIOUS SAFETY CONCERN! IN GENERAL, THIS VEHICLE HAS BEEN A PAIN SINCE I PURCHASED IT!! THREE RECALLS IN ONE YEAR, A TIRE THAT NEEDED TO BE REPLACED JUST AFTER PURCHASE (PRETTY SURE IT HAD A HOLE WHEN WE DROVE IT OFF THE LOT), AND NOW THIS. I DEFINITELY WOULD NOT PURCHASE THIS VEHICLE AGAIN. *TR

  24. Air bags, Seat belts, Jun 4, 2014

    1. ALLEGEDLY REPAIRED TWO WEEKS EARLIER, THE "OCR," AN AIRBAG SENSOR, FAILED. THIS PART APPARENTLY IS LOCATED UNDER THE FRONT PASSENGER SEAT. "SERVICE AIRBAG SYSTEM" WAS DISPLAYED. 2. ON MONDAY, MAY 26, 2014 A SEAT BELT WARNING APPEARED ON THE ELECTRONIC DISPLAY AND A CHIME RANG FOR 10 MINUTES OR SO. BOTH THE DRIVER AND THE PASSENGER IN THE FRONT SEAT WERE BELTED IN. 3. ON MONDAY, MAY 26, 2014 THE CRUISE CONTROL BECAME INOPERATIVE. THE ELECTRONIC DISPLAY SHOWED "CRUISE CONTROL UNAVAILABLE." IN THE PAST THE FORWARD COLLISION WARNING (FCW) HAS SHOWN PHANTOM ALERTS, TELLING ME TO "BRAKE! BRAKE! BRAKE!" EVEN THOUGH THERE NO VEHICLES OR OBJECTS IN FRONT OF THE JEEP. AT OTHER TIMES, THE FCW SHOWED NO ALERT EVEN THOUGH ANOTHER VEHICLE SUDDENLY APPEARED IN FRONT OF THE JEEP. *TR

  25. Air bags, Seat belts, Jun 4, 2014

    AIRBAGS SYSTEM FAILED AND RENDERED CAR UNSAFE TO DRIVE. PASSENGER AIRBAG DISABLED EVEN WHEN PASSENGER WAS IN THE PASSENGER SEAT. AT THE SAME TIME ADAPTIVE CRUISE CONTROL FAILED WHILE BEING IN USE WHICH POTENTIALLY COULD RESULT IN A CRASH. DROVE 5H HOURS HOME AND THEN DROPPED THE CAR AT THE DEALER. ISSUE CONNECTED WITH FAILED ORC MODULE. NUMEROUS SIMILAR INCIDENTS REPORTED BY OTHER DRIVERS ON INTERNET FORUM. FAILURE ALWAYS RESULTS IN LOSS OF AIRBAGS, SEAT BELTS PRETENSION, ADAPTIVE HEAD RESTRAIN AND ADAPTIVE CRUISE CONTROL, FORWARD COLLISION WARNING SYSTEM. *TR