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2014 Jeep Grand Cherokee

Problems, recalls and owner-reported issues

Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.

Complaints by model year
  15. 2,376

Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.

Primary concernElectrical system483 reports · 20% of complaints
Owner complaints2,376Filed with NHTSA
Recall relationship19 safety recallsNHTSA campaign records

What owners report most often

  1. Electrical system483
  2. Power train474
  3. Engine408
  4. Seats338
  5. Other or unspecified271
  6. Service brakes268
  7. Air bags209
  8. Seat belts187

Recalls and investigations

  1. Engine and engine coolingJun 8, 2023

    Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

    Campaign 23V411000 on NHTSA.gov

  2. Fuel system, diesel, delivery, fuel pumpJun 9, 2022

    Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

    Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

    Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

    Campaign 22V406000 on NHTSA.gov

  3. Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

    Combustion in the intake manifold can increase the risk of a fire.

    FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

    Campaign 20V699000 on NHTSA.gov

  4. Engine and engine cooling, engine, dieselAug 13, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.

    Campaign 20V475000 on NHTSA.gov

  5. Electrical system, wiringMay 17, 2018

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

    Campaign 18V332000 on NHTSA.gov

  6. Electrical system, alternator/generator/regulatorNov 21, 2017

    Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.

    Campaign 17V741000 on NHTSA.gov

  7. Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017

    Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.

    A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

    ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.

    Campaign 17E061000 on NHTSA.gov

  8. Service brakesSep 18, 2017

    Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.

    If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.

    Campaign 17V572000 on NHTSA.gov

  9. Electrical system, alternator/generator/regulatorJul 10, 2017

    Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.

    Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.

    Campaign 17V435000 on NHTSA.gov

  10. Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016

    Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

    Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

    Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

    Campaign 16V240000 on NHTSA.gov

  11. Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

    Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

    Campaign 15V461000 on NHTSA.gov

  12. Seat beltsOct 14, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light “MIL” should illuminate to initially warn drivers of a failure.

    If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.

    Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.

    Campaign 14V643000 on NHTSA.gov

  13. Electronic stability control (ESC)Oct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.

    If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.

    Campaign 14V636000 on NHTSA.gov

  14. Electrical system, alternator/generator/regulatorOct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.

    Campaign 14V634000 on NHTSA.gov

  15. Electrical system, wiringJul 2, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.

    If the vanity lamp wiring shorts, there is an increased risk of fire.

    Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.

    Campaign 14V391000 on NHTSA.gov

  16. Vehicle speed control, accelerator pedalJun 4, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.

    The unintended continued acceleration may increase the risk of a crash.

    Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.

    Campaign 14V293000 on NHTSA.gov

  17. Service brakesApr 1, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.

    The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.

    Campaign 14V154000 on NHTSA.gov

  18. Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013

    Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."

    A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.

    Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.

    Campaign 13V483000 on NHTSA.gov

  19. Exterior lightingJul 2, 2013

    Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."

    Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.

    Campaign 13V289000 on NHTSA.gov

Representative owner complaints: electrical system

483 reports, newest first. Show all

  1. Electrical system, Dec 29, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/24/15*LJ UPDATED 6/10/2015 *JS

  2. Electrical system, Dec 22, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE INSTRUMENT PANEL LIGHTS FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

  3. Electrical system, Air bags, Service brakes, Dec 15, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS), AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  4. Electrical system, Air bags, Seat belts, Service brakes, Dec 12, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V634000 (ELECTRICAL SYSTEM), AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  5. Electrical system, Air bags, Seat belts, Dec 12, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V643000 (AIR BAGS, SEAT BELTS) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER STATED THAT ONLY A LIMITED AMOUNT OF PARTS WERE AVAILABLE AND PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  6. Electrical system, Dec 12, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  7. Electrical system, Dec 12, 2014

    LIGHTS KEEP FLASHING INTERMITTENTLY AND BLIND SPOT MONITORING SYSTEM WORKS INTERMITTENTLY. THESE ARE SAFETY HAZARDS. *TR

  8. Electrical system, Dec 8, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED AN UNREASONABLE ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  9. Electrical system, Dec 8, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/28/15*CN UPDATED 9/8/2017*CN

  10. Service brakes, Hydraulic, Electrical system, Air bags, Seat belts, Service brakes, Dec 8, 2014

    TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V643000 (AIR BAGS, SEAT BELTS), NHTSA CAMPAIGN ID NUMBER: 14634000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MAILED OUT 01/13/15*LJ UPDATED 02/02/15*LJ UPDATED 02/19/15*JB

  11. Power train, Electrical system, Dec 7, 2014

    WHEN SHIFTING INTO DRIVE OR REVERSE OR PARK IT IS DIFFICULT TO KNOW YOU ARE IN THE RIGHT GEAR. ON MULTIPLE OCCASIONS I SHIFT FROM DRIVE INTO PARK AND THE CAR DID NOT GO INTO PARK. WHEN I STEPPED OUT THE CAR WAS ROLLING DOWN HILL AND ALMOST RAN OVER MY FOOT. THIS ELECTRONIC GEAR SHIFTER IS TERRIBLE IT IS DIFFICULT TO GO INTO AND OUT OF GEARS SAFELY. THIS IS JUST A POOR DESIGN AND UNSAFE. *TR

  12. Electrical system, Service brakes, Dec 5, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  13. Electrical system, Dec 4, 2014

    2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RECALL CONCERNING SUN VISOR WIRING. *TGW THE CONSUMER WAS UNHAPPY WITH THE AMOUNT OF TIME, IT WILL TAKE TO PERFORM THE RECALL. *JB

  14. Electrical system, Service brakes, Dec 2, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO COMPLETE THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS TO BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED FAILURE.

  15. Electrical system, Service brakes, Nov 25, 2014

    TL* THE CONTACT OWNS A 2014 GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  16. Electrical system, Service brakes, Nov 21, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  17. Electrical system, Visibility, Nov 13, 2014

    I RECEIVED A SUN VISOR WARNING RECALL IN THE MAIL ON MY 2014 JEEP GRAND CHEROKEE IN SEPTEMBER (RECALL P36 / NHTSA 14V-391). THE RECALL ADVISED THAT I SHOULD CONTACT THE DEALER AFTER SEPTEMBER 15 2014. I CALLED FULLERTON JEEP IN NJ ON FRIDAY OCTOBER 3. I WAS TOLD THAT THEY WOULD ORDER THE PART AND CALL ME WITHIN THREE WEEKS WHEN IT ARRIVED. I CALLED TO FOLLOW-UP 3 WEEKS LATER ON FRIDAY OCT 24. I WAS TOLD THE PART WAS NOT IN AND THEY COULD NOT ADVISE ON WHEN IT WOULD ARRIVE. I WAS TOLD THEY WOULD CALL ME WHEN IT ARRIVED. IT IS NOW THURS NOV 13 AND I HAVE NOT HEARD FROM THE DEALER. IT IS INCREDIBLY CONCERNING TO RECEIVE A NOTIFICATION IN THE MAIL IN SEPTEMBER AND 9 WEEKS LATER BE UNABLE TO HAVE IT REPAIRED. THIS SEEMS UNACCEPTABLE. *TR

  18. Service brakes, Hydraulic, Electrical system, Air bags, Seat belts, Service brakes, Nov 10, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED FOR BOTH RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS TO BE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/22/15. *JB STATUS UPDATED 03/25/15. *JB

  19. Electrical system, Nov 6, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  20. Electrical system, Nov 4, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

  21. Electrical system, Engine, Oct 29, 2014, crash, fire

    I REALLY NEED YOUR HELP. IN APRIL OF 2014 I BOUGHT A BRAND NEW JEEP GRAND CHEROKEE SUMMIT EDITION FOR $60,000. I WAS THRILLED TO HAVE FINALLY OWNED MY DREAM CAR SINCE 1997! I STARTED HAVING ISSUES WITH THE CAR IN AUGUST... AND WHEN I SAY ISSUES, I DON'T MEAN THE RADIO BLITZING OUT. THE CAR TURNED OFF IN THE MIDDLE OF A 4 WAY INTERSECTION AND WOULDN'T RESTART FOR 3-4 ATTEMPTS!!!! TERRIFIED I TOOK IT TO THE DEALERSHIP WHO SAID IT REGISTERED SOME CHECK ENGINE LIGHT CODES BUT THEY COULDN'T FIND WHY IT DID THAT. THEY TURNED THE LIGHT OFF AND HAD ME PICK THE CAR UP. AFTER REPEATING THE SAME THING, ABOUT 8-10 MORE TIMES THE CAR JUST SHUTTING OFF AND GOING BACK INTO THE SHOP A SECOND AND THIRD TIME THEY NOW SAID OH WE FIGURED OUT WHAT THE PROBLEM WAS AND ITS FIXED. I WAS THRILLED FOR THIS TO BE OVER! A COUPLE WEEKS LATER I WAS DRIVING ON THE FREEWAY GOING 65 MPH WITH NO CARS AROUND ME OR INSIGHT. ALL OF THE SUDDEN THE CAR DASHBOARD SAID BRAKE!!! AND THE CAR APPLIED THE ABS BRAKES AND ABRUPTLY SLOWED THE CAR DOWN TO 40 MPH!!!! I WAS SO SCARED AT THAT POINT, TO TOP IT OFF THE CAR AGAIN SHUT OFF AND THE CHECK ENGINE LIGHT BACK ON. I TOOK THE CAR TO THE DEALERSHIP FOR THE 4TH TIME WHERE THEY NOW HAVE PUT ME IN A RENTAL FOR 40 DAYS. THIS TIME I WAS TOLD MY CAR REGISTERED 57 CODES BUT THEY WERE NOT ABLE TO FIX OR DIAGNOSE THE PROBLEM. I EXPRESSED MY CONCERN WHEN I WAS ASKED TO PICK THE CAR UP. I DON'T FEEL SAFE IN THAT CAR AND I HAVE LOST FAITH IN THAT VEHICLE. I ASKED THAT THEY BUY THE CAR BACK SINCE IT LEGALLY FALLS UNDER THE LEMON LAW AND THEY REFUSED. THEY LEFT ME NO CHOICE BUT TO HIRE A LEMON LAW ATTORNEY. I NOW HAVE LOST FAITH IN JEEP/CHRYSLER FOR THE WAY THEY ARE HANDLING THIS. THEY WOULD RATHER PUT MYSELF AND OTHERS IN HARMS WAY THAN TO DO THE RIGHT THING. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

  22. Steering, Electrical system, Seats, Equipment, Oct 28, 2014

    AT WHAT POINT DOES SOMEONE STEP IN AND SAY ENOUGH IS ENOUGH. IN 1 1/2 YEARS MY VEHICLE HAS BEEN IN 12 TIMES. BESIDES THE 7 RECALLS, THERE HAS ALSO BEEN ISSUES WITH THE GAS COVER BROKE, LEATHER SEAT ISSUES, POWER STEERING, SHOCKS, BRAKE BOOT AND REAR CAMERA. IF THAT ISN'T BAD ENOUGH, MANY TIMES THEY ISSUE A RECALL AND DON'T EVEN HAVE THE PARTS AVAILABLE. THE LEMON LAWS ARE SO DEALER AND MANUFACTURE FRIENDLY THAT IT IS VERY DIFFICULT TO QUALIFY. EACH TIME I GO TO THE DEALER IT IS 120 MILES ROUND TRIP. SOMEONE NEEDS TO STEP IN AND REIMBURSE THE CONSUMERS FOR THIS EXPENSIVE MISTAKE THAT JEEP MADE IN MANUFACTURING THESE VEHICLES WHICH HAS BEEN PASSED ON TO THE CONSUMER WHO THOUGHT WE WERE GETTING A RELIABLE PRODUCT. *TR

  23. Electrical system, Oct 27, 2014

    I TOOK MY CAR IN BY APPOINTMENT TODAY AT 7:30AM TODAY (10/27) TO HELFMAN RIVER OAKS CHRYSLER, DODGE, JEEP, 4807 KIRBY DRIVE, HOUSTON,TX. I TOOK IT IN FOR RECALL P36, SUN VISOR WIRING. THE RECALL LETTER SAYS THE REPAIR CAN BE DONE IN 1.6 HOURS. HOWEVER THE SERVICE ADVISOR TELLS ME AT 7:30AM THAT THE CAR WILL NOT BE READY FOR 2 DAYS. I ASK TO MAKE AN APPOINTMENT FOR A LATER DAY, WHEN THE RECALL CAN BE DONE WITHIN 1 DAY. HE TELLS ME THE RECALL WILL REQUIRE 2 DAYS NO MATTER WHEN I BRING IT IN , AND I CAN'T MAKE AN APPOINTMENT TO HAVE THE RECALL DONE IN ONE DAY. THIS PRACTICE WILL SIMPLY ENCOURAGE PEOPLE TO NOT DO THE RECALL SERVICE. THIS IS A DANGEROUS PRACTICE. WHAT GOOD IS A RECALL LETTER, IF THE DEALER WILL ALWAYS REQUIRE 2 DAYS TO DO THE RECALL SERVICE- EVEN THOUGH THE RECALL LETTER STATES IT SHOULD TAKE 1.6 HOURS, AND THE OWNER IS WILLING TO MAKE AN APPOINTMENT IN THE FUTURE FOR THE RECALL SERVICE. THIS IS EFFECTIVELY DISCOURAGING OWNERS FROM DOING THE SAFETY RECALL. *TR

  24. Electrical system, Service brakes, Oct 24, 2014

    ATTEMPTED TO HAVE JEEP/CHRYSLER RECALL P14 (BRAKE BOOSTER) AND P36 (SUNVISOR WIRING) COMPLETED. FAIR OAKS CHANTILLY JEEP CHRYSLER INSPECTED THE VEHICLE BUT STATED THERE WAS A NATION-WIDE SHORTAGE OF PARTS AND THE BRAKE RECALL COULD NOT BE COMPLETED FOR 2-3 MONTHS. AFTER TALKING TO THE CHRYSLER CUSTOMER ASSISTANCE HOTLINE, I WAS ADVISED CHRYSLER DOES NOT HAVE SUFFICIENT PARTS IN STOCK TO HANDLE ALL OF THE BRAKE BOOSTER RECALLS. WHEN ASKED FOR ADDITIONAL DETAILS I WAS TOLD THE REASON BEHIND THE PARTS SHORTAGE WAS "CONFIDENTIAL." I WAS FURTHER ADVISED TO "DRIVE SLOW" AND "AVOID USING THE CAR AS MUCH AS POSSIBLE." THEY CONFIRMED THE WAIT TIME FOR REPLACEMENT PARTS TO "ADDRESS THIS IMPORTANT SAFETY ISSUES" WAS 2-3 MONTHS. *TR

  25. Electrical system, Oct 9, 2014

    I HAVE RECEIVED A SAFETY RECALL NOTICE REGARDING THE SUN VISOR WIRING, #P36 NHTSA 14V-391. I CONTACTED MY DEALER WHERE I PURCHASED THE VEHICLE. AS PER THE SAFETY RECALL INSTRUCTIONS LISTED BESIDE "WHAT YOU MUST DO TO ENSURE YOUR SAFETY", I CALLED THE DEALER TO SCHEDULE A SERVICE APPOINTMENT AND ASKED THE DEALER TO HOLD OR ORDER THE PARTS FOR MY VEHICLE BEFORE MY APPOINTMENT. THE DEALER DID NOT SCHEDULE AN APPOINTMENT AND SAID THAT THEY DIDN'T HAVE THE PARTS. I WAS INFORMED THAT I WOULD BE PUT ON A LIST AND WOULD BE CALLED WHEN I'M NEXT. I WAS TOLD THAT CHRYSLER IS ONLY SENDING THE DEALER TWO REPLACEMENT PARTS PER WEEK AS IT IS A RESTRICTED PART. I EXPLAINED WHAT THE RECALL NOTICE SAID THEY WERE TO DO AND HE SAID THIS IS HOW CHRYSLER IS DOING THIS. I'M UPSET THAT I RECEIVE A SAFETY RECALL ABOUT A POSSIBLE ELECTRICAL FIRE AND CHRYSLER FEELS IT ISN'T IMPORTANT ENOUGH TO QUICKLY REPAIR IT. I FEEL THEY SHOULD ORDER THE PART AND SCHEDULE MY APPOINTMENT JUST AS STATED IN THE RECALL NOTICE. I WOULD APPRECIATE YOUR INVESTIGATING THIS AND LETTING ME KNOW THE OUTCOME. THANK YOU SO MUCH FOR YOUR ASSISTANCE. *TR