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2014 Jeep Grand Cherokee

Problems, recalls and owner-reported issues

Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.

Complaints by model year
  15. 2,376

Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.

Primary concernElectrical system483 reports · 20% of complaints
Owner complaints2,376Filed with NHTSA
Recall relationship19 safety recallsNHTSA campaign records

What owners report most often

  1. Electrical system483
  2. Power train474
  3. Engine408
  4. Seats338
  5. Other or unspecified271
  6. Service brakes268
  7. Air bags209
  8. Seat belts187

Recalls and investigations

  1. Engine and engine coolingJun 8, 2023

    Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

    Campaign 23V411000 on NHTSA.gov

  2. Fuel system, diesel, delivery, fuel pumpJun 9, 2022

    Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

    Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

    Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

    Campaign 22V406000 on NHTSA.gov

  3. Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

    Combustion in the intake manifold can increase the risk of a fire.

    FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

    Campaign 20V699000 on NHTSA.gov

  4. Engine and engine cooling, engine, dieselAug 13, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.

    Campaign 20V475000 on NHTSA.gov

  5. Electrical system, wiringMay 17, 2018

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

    Campaign 18V332000 on NHTSA.gov

  6. Electrical system, alternator/generator/regulatorNov 21, 2017

    Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.

    Campaign 17V741000 on NHTSA.gov

  7. Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017

    Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.

    A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

    ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.

    Campaign 17E061000 on NHTSA.gov

  8. Service brakesSep 18, 2017

    Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.

    If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.

    Campaign 17V572000 on NHTSA.gov

  9. Electrical system, alternator/generator/regulatorJul 10, 2017

    Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.

    Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.

    Campaign 17V435000 on NHTSA.gov

  10. Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016

    Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

    Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

    Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

    Campaign 16V240000 on NHTSA.gov

  11. Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

    Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

    Campaign 15V461000 on NHTSA.gov

  12. Seat beltsOct 14, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light “MIL” should illuminate to initially warn drivers of a failure.

    If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.

    Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.

    Campaign 14V643000 on NHTSA.gov

  13. Electronic stability control (ESC)Oct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.

    If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.

    Campaign 14V636000 on NHTSA.gov

  14. Electrical system, alternator/generator/regulatorOct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.

    Campaign 14V634000 on NHTSA.gov

  15. Electrical system, wiringJul 2, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.

    If the vanity lamp wiring shorts, there is an increased risk of fire.

    Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.

    Campaign 14V391000 on NHTSA.gov

  16. Vehicle speed control, accelerator pedalJun 4, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.

    The unintended continued acceleration may increase the risk of a crash.

    Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.

    Campaign 14V293000 on NHTSA.gov

  17. Service brakesApr 1, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.

    The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.

    Campaign 14V154000 on NHTSA.gov

  18. Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013

    Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."

    A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.

    Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.

    Campaign 13V483000 on NHTSA.gov

  19. Exterior lightingJul 2, 2013

    Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."

    Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.

    Campaign 13V289000 on NHTSA.gov

Representative owner complaints: electrical system

483 reports, newest first. Show all

  1. Electrical system, Electronic stability control (ESC), Engine, Jun 24, 2014

    WHOLE PANEL GOES BLANK LOSE ALL INFO FOR DRIVING BRAKES SEEM ABNORMAL DOES NOT BRAKE EASY. NAVIGATION INSTRUMENT PANELS GO BLANK AND FREEZE ALSO CAR SHIFTER FROM AUTO DRIVE TO SUPER WHILE DRIVING. 3RD ATTEMPT TO FIX REPLACED WHOLE CLUSTER BUT STILL HAVE THE SAME PROBLEM MY WIFE WILL NOT DRIVE CAR ANYMORE DUE TO FEAR OF SAFETY AND HAVE CHILDREN ONLY 5000 MILES ON IT AND WE CANNOT DRIVE ANYMORE VERY UNSAFE. LEMON LAW SHOULD GO INTO EFFECT ASAP. *TR

  2. Electrical system, Jun 6, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE OVERLAND. THE CONTACT STATED THAT THE NAVIGATIONAL SYSTEM AND SATELLITE RADIO SYSTEM FAILED INTERMITTENTLY. ALSO, THE CONTACT STATED THAT THE SYSTEM WAS RELEASING RADIATION AND INTERFERING WITH THE INSTRUMENT PANEL COMMANDING SYSTEM AND CAUSING IT TO DARKEN. THE DEALER UPDATED THE SOFTWARE SEVERAL TIMES HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER INSPECTED THE VEHICLE AND CONCLUDED THAT THE ELECTRONIC SYSTEM WAS OPERATING NORMALLY. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 10,000.

  3. Electrical system, Air bags, Service brakes, Jun 6, 2014

    I PURCHASED MY 2014 JEEP GRAND CHEROKEE LIMITED 4X4 ON JUNE 2ND 2013. SINCE I HAVE HAD THIS VEHICLE I HAVE EXPERIENCED MULTIPLE PROBLEMS WHICH ARE A CONCERN TO MY SAFETY AND OTHER JEEP DRIVERS.. I HAVE RECENTLY RECEIVED THE RECALL DUE TO THE BRAKES AND WAS TOLD BY MY JEEP DEALER AND ANOTHER JEEP DEALER THAT THE PARTS ARE NOT AVAILABLE TO FIX THIS SAFETY CONCERN. I AM FORCED TO DRIVE AN UNSAFE VEHICLE AT HIS TIME. THIS CONCERNS ME GREATLY. I HAVE ALSO BEEN EXPERIENCING PROBLEMS WITH THE INSTRUMENT PANEL WHICH INTERMITTENTLY BLACKS OUT WHEN DRIVING. THIS PREVENTS ME FROM SEEING THE SPEED IN WHICH MY VEHICLE TRAVELS AND OTHER INDICATOR LIGHTS. THIS IS ALSO A CONCERN TO MY SAFETY AND OTHER DRIVERS ON THE ROAD. LAST WEEK, I EXPERIENCED MY AIRBAG LIGHT COMING ON AND REMAINING ON. I MADE AN APPOINTMENT WITH THE DEALER AND THEY HAVE NOW ADVISED ME THEY ARE HAVING A PROBLEM DIAGNOSING THE ISSUE. THEY HAVE HAD TO REMOVE THE SEAT AND STILL STRUGGLE TO DIAGNOSE THE ISSUE. THEY DID ADVISE ME THAT MY VEHICLE IS A MAJOR SAFETY CONCERN AND NOT SAFE FOR DRIVING ON THE ROAD. I WAS ADVISED TODAY THAT THEY DIAGNOSED THE AIRBAG SITUATION BUT WILL NOT HAVE THE PARTS UNTIL JUNE 13TH. I HAVE DRIVEN MY VEHICLE 21,000 MILES IN ONE YEAR AND BELIEVE THIS VEHICLE IS A SAFETY ISSUE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE WITH ALL THESE ELECTRICAL ISSUES I AM EXPERIENCING. I WOULD LIKE ANSWERS FROM JEEP AS TO WHY I AMY EXPERIENCING THESE SAFETY ISSUES WITH SUCH A NEW VEHICLE AND WHY PARTS ARE NOT AVAILABLE FOR RECALLS. *TR

  4. Power train, Electrical system, Jun 3, 2014

    I LEASED MY CAR FROM MAY 9 2013. I HAVE PROBLEMS WITH TAIL GATE (TRUNK ) AND REAR VIEW CAMERA TALL GATE UNEXPECTEDLY OPENING ON THE ROAD AND IMPOSSIBLE TO CLOSE IT. SOME TIMES IMPOSSIBLE TO OPEN TALL GATE. THIS PROBLEM OCCURRED ALREADY FEW TIMES ON ROAD AND ALL MY STAFF FROM TRUNK WAS ON THE ROAD. REAR VIEW CAMERA DOESN'T WORK. SCREEN TURNS BLUE I WAS IN SERVICE 7 TIMES SINCE NOV 07 2013, BUT THEY STILL DID NOT FIX. CHRYSLER OPENED CASE #[XXX] BUT THEY DO NOTHING, ONLY ARE SUGGESTING ME TO GO IN SERVICE AGAIN. USING CAR BECOMES UNSAFE BECAUSE THE TRUNK CAN BE OPENED AT ANY TIME ON ROAD I PAY REGULARLY LEASE AND ALREADY IN DESPAIR THEY DON'T NOT ANSWER TO MY REQUESTS. THANK YOU FOR YOUR HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

  5. Electrical system, Air bags, Seat belts, Jun 2, 2014

    ON A RECENT LONG TRIP (500 MILES EACH WAY) A COMPUTER MALFUNCTION POPPED UP WHILE DRIVING. THE VEHICLE'S PHONE CALLED FOR SERVICE, FOLLOWED BY THE AIRBAG LIGHT AND SEAT BELT INDICATOR WENT OFF. I PULLED INTO A JEEP DEALER RIGHT BEFORE CLOSING AND THE TOLD ME THE ISSUE WAS IN THE AIRBAG CONTROL MODULE SOMEWHERE BUT IT COULDN'T BE FIXED EASILY AND THAT THE PARTS WERE ON BACK-ORDER. THE CAR IS DRIVE-ABLE BUT THE AIRBAG SYSTEM IS INOPERATIVE. I HAVE SINCE SPOKEN TO THE DEALER IN MY HOME-STATE AND CONFIRMED THIS IS A COMMON PROBLEM POPPING UP ON THE 2014 MODEL YEAR GRAND CHEROKEE AND THAT EVEN REPLACING THE MODULE WAS A GUESS AT BEST AS TO WHAT THE PROBLEM WAS. SO LONG STORY SHORT I HAVE A BRAND NEW VEHICLE WITH LESS THAN 10,000 MILES WITH A MALFUNCTIONING/INOPERATIVE AIRBAG SYSTEM THAT THE DEALERSHIP SAYS MAY OR MAY NOT BE FIXABLE. *TR

  6. Electrical system, Exterior lighting, Jun 2, 2014

    WE PURCHASED JEEP ON APRIL 27TH, WE LOVE IT THEN FEW DAYS LATER, THE DRIVER CV AXLE WENT OFF AND SPILLED THE GREASE OVER WHEEL... TOOK IT TO DEALERSHIP AND WAITED FOR WHOLE ONE WEEK TO REPLACE THE DRIVER'S... SO, I ASKED THEM TO REPLACE BOTH FOR ONCE BUT THEY SAID NO. SO OTHER ONE WEEK LATER, PASSENGER SIDE WENT OUT... TOOK 2 DAYS. ONLY 650 MILES THAT TIME. SO, AT 950 MILES, WE SAW SOME SMOKE COMING OUT FROM INTERIOR TRUNK. IT TURNED OUT THAT THE BULB TOUCHES THE INTERIOR TRUNK COVER AND IT CURRENT GOT A HOLE WITH PLASTIC BURNT. ALL UNDER 1K MILE?!? SO, WE CONTACTED CHRYSLER CARE LAST FRIDAY AND HEAR NOTHING FROM THEM.... *TR

  7. Electrical system, Exterior lighting, May 30, 2014

    HAVE HAD TROUBLE WITH THE LED DRIVING LIGHTS NOT WORKING PROPERLY. BEEN IN FOR SERVICE 4 TIMES SO FAR AND STILL NOT FIXED. I OBTAINED A LAWYER BECAUSE THE TRUCK IS UNDER THE OHIO STATE LEMON LAW. THE TRUCK IS STILL NOT FIXED AND SINCE I HAVE OBTAINED A LAWYER, THE DEALERSHIP HAS STOPPED TRYING TO FIX THE ELECTRICAL ISSUE. I HAVE BEEN DEALING WITH THIS SINCE THE DAY I BOUGHT THE TRUCK AND JEEP STILL HAS NOT RESPONDED TO MY LAWYER. STUCK WITH A JEEP FOR THE LAST 6 MONTHS THAT DOES NOT WORK PROPERLY AND CANNOT GET ANY WORK DONE ON THE TRUCK OR GET IT REPLACED. *TR

  8. Power train, Electrical system, Air bags, Seat belts, Vehicle speed control, May 24, 2014

    TRAVELING AT HIGHWAY SPEED NUMEROUS WARNING MESSAGES AND WARNING CHIMES STARTED TO GO OFF. CREATED DISTRACTIONS TO DRIVING AND IT APPEARS THAT AIR BAG AND SEAT BELTS STOPPED FUNCTIONING INTERMITTENTLY. CRUISE CONTROL ALSO FAILED. VEHICLE ALREADY SERVICED ON ALL PRIOR RECALLS TWO MONTHS AGO. THESE ISSUES ARE NEW STARTING ON 5/23/2014. DEALER APPT IS SCHEDULED FOR 5/26/2014. IN PAST, ALSO REPORTED ISSUES WITH TRANSMISSION SHIFTING AND HVAC. NOT A WELL TESTED VEHICLE. FAR TOO MANY DANGEROUS ISSUES WITH VEHICLE. HOPE NHTSA CAN INVESTIGATE ISSUES. *TR

  9. Electrical system, May 19, 2014

    MY HEATER/AIR CONDITIONER DOESN'T ADHERE TO THE SET TEMP. IT WILL FLUCTUATE 10-15 DEGREES ALL BY ITSELF. THE RADIO / COMPUTER SCREEN WILL CONSTANTLY JAM UP. THERE ARE OVER ONE THOUSAND OF PEOPLE WITH THE SAME ISSUES. (HTTP://WWW.JEEPGARAGE.ORG/F107/PROBLEM-WITH-2014-GRAND-CHEROKEE-HEATER-68973.HTML) I HAVE HAD MY CAR IN 3X, THEY STILL HAVE NO FIX. THE DEALER SAYS THEY RE-FLASH THE MAIN COMPUTER. THE PROBLEM IS THERE WHEN I DRIVE OFF. *JS

  10. Electrical system, Electronic stability control (ESC), Service brakes, May 5, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON INSPECTION, THE GAUGES ON THE INSTRUMENT PANEL INDEPENDENTLY RESET. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 4,800.

  11. Power train, Electrical system, Air bags, Seat belts, Apr 22, 2014

    WHILE TRAVELING HOME FROM A FAMILY VACATION AT ABOUT 40 MPH MY SEAT BELT LIGHT STARTED FLASHING SAYING THAT THE DRIVER AND PASSENGER AIR SEAT BELT WAS NOT ENGAGED ALONG WITH THE LIGHTS AND DINGING ALARM SAYING THAT THE AIR BAG IS IN NEED OF SERVICE, THIS HAS NOT GONE OFF AND THE DINGING IS CONSTANT. I CALLED AND SET UP AN APPOINTMENT AT THE DEALERSHIP AND WAITED 4 HOURS FOR THEM TO TELL ME THAT THEY DID NOT HAVE PARTS NEEDED TO REPAIR THE ISSUE THAT IT WAS ON BACK ORDER (AT LEAST 1 1/2 WEEKS) BUT WOULD NOT BE PROVIDING A RENTAL CAR SINCE THE CAR WAS STILL DRIVE ABLE AND THAT THEY WOULD CALL WHEN THE PART WAS IN. I AM VERY UPSET BECAUSE I AM IN THE AUTOMOTIVE INDUSTRY AND KNOW THAT THIS IS A SAFETY CONCERN/ RISK. I HAVE ALSO BEEN EXPERIENCING ISSUES WITH MY TRANSMISSION. I REGRET MAKING THIS PURCHASE. *TR

  12. Power train, Electrical system, Apr 15, 2014

    SINCE I BOUGHT THIS VEHICLE WHEN ONE TURNS A CORNER AND THE PADDLE SHIFTER IS IN ADVERTENTLY TOUCHED THE CAR CAN DROP INTO ANY GEAR AND CAN SLOW SO THAT ONE STANDS A RISK OF BEING REAR ENDED AS HAS NARROWLY HAPPENED TO ME . THERE IS A REAL NEED TO PREVENT THIS DANGEROUS BEHAVIOR TO HAVE A PREVENTER MECHANISM OF SOME SORT TO PREVENT THIS BY REPROGRAMMING THE SOFTWARE OR BY MECHANICAL MEANS BY INSTALLING A SWITCH OF SOME SORT THAT MUST BE SEPARATELY ENGAGED TO TRANSFER CONTROL OF GEAR TO THE PADDLE SHIFTER. *TT

  13. Power train, Electrical system, Apr 11, 2014

    TRANSMISSION WAS REPLACED AT APPROX. 16K MILES. OTHER JEEP OWNERS ARE EXPERIENCING ISSUES WITH THE TRANSMISSION. WAS TAKEN IN FOR SERVICE AT 10K, 11,658K AND NOW 16K FOR REPAIR WITH ULTIMATELY REPLACING TRANSMISSION; KEY FOB DOES NOT WORK DAILY - WILL NOT LOCK VEHICLE NOR WILL VEHICLE START FOR A PERIOD OF APPROX TEN TO 15 MINUTES AFTER BEING ABLE TO GET INTO VEHICLE - DEALERSHIP/SERVICE CONTINUES TO INDICATE THEY CAN'T DUPLICATE DESPITE MY HAVING THIS ISSUE EVERY DAY. *JS

  14. Electrical system, Engine, Mar 28, 2014, fire

    ON 3/27/14, MY BRAND NEW 2014 JEEP GRAND CHEROKEE SPONTANEOUSLY BURST INTO FLAMES AND ALMOST GOT IN MY FACE. AFTER SMELLING AND SEEING SMOKE, I PULLED OVER INTO A DIRT PARKING LOT AT A BUSINESS AND THE DASHBOARD OF MY NEW VEHICLE BURST INTO FLAMES, AFTER I HEARD A "WOOSH." A LADY FROM THE LOCAL BUSINESS CAME RUNNING OUT OF THE BUSINESS WITH A FIRE EXTINGUISHER AND I WAS ABLE TO SHOOT IT INTO THE HOLES THAT WERE ONCE THE HEAT VENTS TO KILL THE FLAMES. THE DASH WAS BUCKLED, THE WINDSHIELD BLACKENED, THE GAUGES MELTED, THE ROOF LINING GONE, THE VISORS MELTED, AND THE INSIDE COVERED WITH CO2 AND SMOKE DAMAGE. I SUFFERED SMOKE AND CO2 INHALATION AND MY CLOTHES WERE RUINED, BUT I AM LUCKY TO BE ALIVE! THE DEALER REFUSES TO HELP ME....UPDATED 09-10-2014 *BF UPDATED 11/7/2014 *JS

  15. Electrical system, Engine, Mar 16, 2014

    EVTS INOPERATIVE, NO BLUE LIGHT. TOOK TO DEALERSHIP AND FOUND WIRE TO EVTS EMERGENCY BUTTON SEVERED, POSSIBLY SHORTED. REPAIRED WIRES, DID NOT CORRECT CONDITION. REPLACED WITH NEW EVTS, CONDITION REPAIRED SUCCESSFULLY. AT SAME TIME ALSO HAD RECALL N58 PERFORMED, REPROGRAM INSTRUMENT CLUSTER ABS / AL. THEN AT 4040 MILES OIL CHANGE DUE LIGHT CAME ON AND HAD THE FIRST OIL CHANGE DONE. THE CHECK ENGINE LIGHT CAME ON A VERY SHORT TIME AFTER THAT AND BACK TO THE DEALERSHIP AT 4654 MILES. SAID IT WAS A DEFECTIVE OIL PRESSURE SENSOR, SENSOR WAS REPLACED, CLEARED CODES AND FOUND NO ADDITIONAL PROBLEMS. NOW AT ABOUT 12000 MILES THE OIL CHANGE DUE LIGHT NEVER CAME ON, BUT TOOK THE CAR IN FOR AN OIL CHANGE ANYWAY. NOW THE CHECK ENGINE LIGHT ALONG WITH A LOW OIL PRESSURE LIGHT CAME ON, CAR DID NOT WANT TO SHIFT OR SPEED UP, GOT OFF THE ROAD AND HAD CAR TOWED TO DEALERSHIP WAITING TO BE REPAIRED AGAIN. *TR

  16. Electrical system, Exterior lighting, Engine, Mar 7, 2014

    OUR JEEP GRAND CHEROKEE HAS BEEN HAS BEEN HAVING ELECTRICAL PROBLEMS. SEVERAL DIFFERENT ELECTRICAL PROBLEMS OCCUR AFTER WHICH THE CHECK ENGINE LIGHT WILL ILLUMINATE. OF THESE ELECTRICAL PROBLEMS THE DANGEROUS ONES INCLUDE: HEADLIGHTS SHUTTING OFF, DASHBOARD COMPLETELY SHUTTING, AND VEHICLE SHUT OFF WHILE IN MOTION. WE HAVE HAD THE FOLLOWING REPLACE IN OUR VEHICLE: BURNT WIRES IN OUR ENGINE HARNESS, FAULTY SOLENOID, ALTERNATOR, PCM, AND ABS MODULE. THE ISSUE STILL OCCURS. PURCHASING THE VEHICLE IN DEC WE'VE BROUGHT THE VEHICLE BACK INTO THE DEALERSHIP FOR SERVICE 3-4 TIMES. WHILE WE HAVEN'T FILED FOR LEMON LAW YET, JEEP PROMISED US THAT THEY WOULD TAKE A LOOK AT REPLACING OUR VEHICLE AFTER A NUMBER OF PROBLEM. THEIR ANSWER TO US WAS TO WAIT TO SEE IF THE ISSUE OCCURRED AGAIN. WHILE WE MAY FILE FOR LEMON LAW, WE FEEL THAT IT WILL BE IMPORTANT THAT WE REPORT THESE ISSUES AS THEY ARE EXPERIENCED BY OTHER CONSUMERS ON FORUMS ACROSS THE INTERNET. *TR

  17. Electrical system, Feb 27, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON INSPECTION, IT WAS FOUND THAT THERE WAS WATER IN THE BATTERY COMPARTMENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 400.

  18. Electrical system, Feb 21, 2014

    THE CAR ALARM CONTINUES TO GO OFF ON ITS OWN. I HAVE ALREADY HAD A SOFTWARE UPDATE FOR MULTIPLE PROBLEMS WITH THE RADIO, PHONE PAIRING, ETC. HAVE TRIED TO SET THE ALARM REMOTELY BY PHONE, BY LOCKING VEHICLE FROM INSIDE THE VEHICLE AND ALSO BY TOUCHING BUTTON ON DOOR HANDLE. NO MATTER HOW I LOCK THE VEHICLE THE SAME THING CONTINUES TO HAPPEN WITH THE ALARM GOING OFF. *TR

  19. Electrical system, Feb 10, 2014

    TL-THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH. THE TOUCH SCREEN CLIMATE CONTROL THERMOSTAT BECAME INOPERABLE. THE VEHICLE ENGINE LIGHT INDICATOR ILLUMINATED ALSO. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE HAD BEEN TAKEN TO A DEALER. THE MECHANIC DIAGNOSE THAT THE SOFT WEAR, HARDWARE MODULES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 9,600.LJ

  20. Electrical system, Electronic stability control (ESC), Service brakes, Feb 4, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FLICKERED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS UNSURE OF WHAT THE EXACT DIAGNOSIS WAS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT AND INFORMED HER THAT THE VEHICLE WAS NOT LISTED UNDER RECALL NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 600.

  21. Electrical system, Jan 29, 2014

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER REPAIRS WERE PERFORMED ON THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) ALL OF THE WARNING LIGHTS ILLUMINATED AND THE SPEEDOMETER FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 14,000.

  22. Electrical system, Jan 17, 2014

    CHECK ENGINE LIGHT CAME ON. AFTER SHUTTING VEHICLE DOWN FOR A COUPLE HRS CHECK ENGINE LIGHT WAS OFF BUT HORN WOULD RANDOMLY GO OFF EVERY 15MINS. I HAD TO PULL THE FUSE TO STOP IT. I THEN NOTICED THE DASH WAS STAYING ON AND FLICKERING WHEN THE VEHICLE WAS SHUT OFF. 2DAYS LATER BATTERY WAS DEAD. SO FAR CHRYSLER HAS AUTHORIZED A FLASH ON THE INSTRUMENT CLUSTER BOARD WHICH DID NOT WORK. THE PART NEEDED IS ON BACK ORDER AND WONT BE AVAILABLE FOR A MONTH. THEY REFUSE TO GIVE OUT AN ACCEPTABLE LOANER AND TOLD ME I CAN TAKE MY CHANCES AND DRIVE MY VEHICLE. *TR

  23. Electrical system, Equipment adaptive/mobility, Jan 15, 2014

    I AM CURRENTLY LEASING A 2014 JEEP GRAND CHEROKEE - THE LEASE STARTED IN MAY 2013. SINCE DRIVING THE CAR OFF THE LOT I HAVE HAD CONSTANT PROBLEMS WITH THE RADIO/NAVIGATION/BLUETOOTH AND BACK-UP CAMERA - NONE OF THEM WORK 90% OF THE TIME. THE CAR OFTEN WONT TURN OFF EVEN AFTER TURNING IT OFF (IE RADIO WONT GO OFF HEADLIGHTS WONT TURN OFF). I HAVE TAKEN THE CAR IN TWICE FOR REPAIRS AND THE PROBLEMS ARE NO BETTER. I HAVE 2 OTHER FRIENDS WITH THE EXACT SAME CAR AND THE EXACT SAME PROBLEMS. *TR

  24. Electrical system, Structure, Jan 14, 2014

    BOTTOM LINE: BATTERY WAS SITTING IN A POOL OF WATER 4 INCHES AWAY FROM THE NEG/POS BATTERY TERMINAL. POTENTIAL ELECTRICAL FIRE ? A NEWLY ACQUIRED 2014 JEEP LAREDO WITH LESS THAN 1000 DRIVEN MILES FROM THE DATE OF DELIVERY. WE WERE HEARING A WATER SLOSHING SOUND THAT WAS PROFOUND UPON STARTING FROM A DEAD STOP AND THEN COMING TO A STOP SIGN. ONCE THE VEHICLE WAS STOPPED FLUID WAS HEARD SLOSHING AROUND SIMILAR TO A COOLER OF ICE WATER. AFTER DOING AN INTERNET SEARCH THERE WERE SIMILAR PROBLEMS FOUND WITH THIS VEHICLE IN THE PAST. SINCE THIS WAS A BRAND NEW VEHICLE, I TOOK IT TO THE DEALER AS I WANTED TO KNOW IF THIS WAS SAFE TO DRIVE. THE SERVICE DEALER OF COURSE SAID HE NEVER HEARD OF THIS AND THAT I WOULD HAVE TO MAKE AN APPOINTMENT. "I WILL NOT LEAVE UNTIL SOMEONE EITHER DRIVES THIS CAR OR LOOKS AT IT AND SAY IT IS SAFE". THE COUNTER GUY WAS ANNOYED AT MY REQUEST AND HE WENT AND GOT HIS CHIEF SERVICE MANAGER. TO MY SURPRISE THE SERVICE MANAGER SAID TO ME AS HE WAS WALKING FROM ACROSS THE SERVICE BAY THAT HE KNEW EXACTLY WHAT THE PROBLEM WAS. WE WALKED TO THE VEHICLE AND HE OPENED THE PASSENGER DOOR AND MOVED THE PASSENGER SEAT ALL THE WAY FORWARD. THEN HE OPENED THE REAR PASSENGER SIDE DOOR, TOOK OUT THE FLOOR MATS AND OPENED THE BATTERY COMPARTMENT THAT IS LOCATED "INSIDE" THE VEHICLE UNDER THE PASSENGER SEAT. THERE WAS WATER POOLED AROUND THE BATTERY AND 4 INCHES FROM REACHING THE + AND - TERMINALS. THE SERVICE MANAGER WENT UNDER THE VEHICLE AND REMOVED THE PLASTIC PLUG THE SIZE OF A QUARTER. WATER GUSHED OUT OF THE DRAIN PLUG FOR AT LEAST 5 MIN THEN IT TURNED INTO A TRICKLE. THE SERVICE MANAGER SCHEDULE THE VEHICLE TO BE FIXED BY A COMPANY THAT DEALS WITH WATER LEAKS. MY COMPLAINT IS THAT THIS POSED AN POTENTIAL DISASTER FROM AN ELECTRICAL SHORT CAUSED BY WATER POOLING. NOW IS THERE GOING TO BE A MOLD PROBLEM IN THE FUTURE? *TR

  25. Electrical system, Electronic stability control (ESC), Service brakes, Jan 13, 2014

    JANUARY 13, 2013 CHRYSLER GROUP LLC. CUSTOMER CENTER P.O. BOX 21-8004 AUBURN HILLS, MI 48321 RE: CASE# [XXX] TO WHOM IT MAY CONCERN; BELOW, YOU WILL FIND A BRIEF SYNOPSIS OF MY PREVIOUS AND CURRENT ISSUES WITH MY NEW 2014 GRAND JEEP CHEROKEE; UPON IMMEDIATELY RECEIVING MY 2014 JEEP CHEROKEE, I NOTICED THAT MY VEHICLE DID NOT DRIVE SMOOTHLY AND I HAD TO PUSH HARD ON THE ACCELERATOR PEDAL BECAUSE MY RPMS AND MPH DROPPED VERY FAST AND I WAS IN TRAFFIC. AFTER MY CHEROKEE LOSS POWER AND I BEGAN TO DRIFT, AND AFTER COMING TO A COMPLETE STOP, I STARTED MY SUV UP AGAIN AND I HAD NO INSTRUMENT PANEL. EVERYTHING WAS BLACK. THE PERFORMANCE OF THE VEHICLE DETERIORATED TO A POINT WHERE A PROBLEM WAS EVIDENT. FREQUENTLY, NOT ALL THE TIME, THE VEHICLE WAS VERY SLUGGISH TO ACCELERATE AND OCCASIONALLY NOT RESPONDING TO THE GAS PEDAL, FOR APPROXIMATELY FIVE-TEN SECONDS AS THE RPM'S WENT DOWN. IT FELT AS THE THOUGH, I WAS FORCING THE GAS BY PRESSING ON THE ACCELERATOR PEDAL HARD. IT APPEAR THAT THE GAS WAS BLOCKED FROM FLOWING BECAUSE I HAD TO PRESS VERY HARD TO GET SOME GAS TO MY SUV OR THE VEHICLE WAS STUCK IN A LOW GEAR AND NOT UP-SHIFTING. MY SUV ONLY HAVE 893 MILES ON IT. I CALLED THE DEALER SPORT DURST AND THEY INFORMED ME TO CALL CHRYSLER TO REPORT THE ISSUE. THEY WERE VERY RUDE ESPECIALLY [XXX] THE GENERAL MANAGER. UNDER THE NORTH CAROLINA LAW, I AM REQUESTING A KNEW 2014 JEEP CHEROKEE WITH THE SAME OPTIONS AND OR REFUND OF MY DOWNPAYMENT. I JUST WOULD LIKE TO ADD THAT THE DEALERSHIP THAT I PURCHASED MY VEHICLE FROM ARE VERY RUDE AND UNPROFESSIONAL TOWARDS THEIR BLACK CUSTOMERS AND I WILL NEVER PURCHASE ANOTHER VEHICLE NOR WILL I EVER HAVE MY VEHICLE SERVICED BY THAT DEALERSHIP. I LOOK FORWARD TO WORKING WITH YOU TO RESOLVE THIS ISSUE ASAP! CC: NC ATTORNEY GENERAL CONSUMER AFFAIRS OFFICE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR