2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: electrical system
483 reports, newest first. Show all
Electrical system, Engine, Nov 22, 2021
Tuesday November 18 2021 during driving on freeway around 3 PM,dashboard suddenly turned off,all information on cluster disappeared and vehicle seems to stalled for a few seconds,after everything came back to normal. It repeated three times in next 10 minutes of driving.Next day November 19 2021 vehicle stalled during driving on parking lot. There is no check engine light or any other messages on dashboard. Tried to start it with no luck.Starter is spinning, but engine is not firing.Vehicle has new batterie. Last month I finally got vehicle from local Chrysler authorized dealer repair shop Vehicle been there for repair work since July 8 2021 for exact same problem. Vehicle stalled on highway at speed 35 mph,and after been towed for repair to Motorworld Dodge Chrysler in Wilkes-Barre, Pennsylvania.After 2.5 month of repair, I was told( and it shown in paper work),that vehicle had all fuel pumps replaced, new fuel lines,new fuel rails, new jets,filters etc.been installed.After repair I did not even make 1000 miles.I would like to investigate this situation,because it has safety issues Tried to talk about it with service manager at dealership but looks like they are not interested to do it,and don't really want to take responsibility for performed work.
Electrical system, Service brakes, Engine, Oct 21, 2021
A complete loss of all electrical and engine power simultaneously, on the freeway during a rainstorm without any warning. All systems including power steering, tail lights, door locks, a completely dark instrument panel, engine stopped running. I feared for my life, it’s very scary, it happened with no warning on a freeway during a rain storm!
Electrical system, Vehicle speed control, Oct 12, 2021
I was driving to and my car began shaking and would not let me go over 10 miles per hour. I was towed in to the dealership and was told that my pcm and tcm wasn't functional.
Steering, Suspension, Electrical system, Oct 6, 2021
Shifter service, Power steering yes available for inspection. Power steering went out, lights on dash board flashed and beeped and then would go black. Jeep diagnosed my jeep. No warning and happened about 2 weeks ago and has continued consistanly
Electrical system, Aug 11, 2021
I was driving on a busy street in San Marcos. When my Dash board lit up and all the sudden the electronics stop working to include my speedometer.
Electrical system, Engine, Aug 1, 2021
Vehicle is downshifting automatically. Burning smell, squeaking/ whistling sound coming from under the hood. Smoking from under the hood tone to time. Car stalling on take off.
Electrical system, Aug 1, 2021
2014 Jeep Grand Cherokee the radio stop responding, won't allow to be turned off, won't allow to lower the volume, vehicle has to be turn on for 5 minutes and turn back on, then radio will start working normal again. It has happen to me in multiple ocaccions while listening to music via bluetooth from my phone.
Electrical system, Jun 29, 2021
My vehicle was in park and unable to start, all of the lights and indicators worked as expected but it the message on the dashboard said to continue in Drive. I was unable to start the vehicle or unlock the doors. The vehicle was towed to the dealership and they said that I need to replace the automatic transmission control module. This is the same component that has failed in countless Jeep Grand Cherokees yet there has not been a recall for my specific model.
Power train, Electrical system, Engine, Jun 14, 2021
Emergency Light stating "Service Electronic Throttle Control " that caused Engine Light to come on. These Electronic warnings cause vehicle to go limp and unable to drive or move causing severe danger on the road when vehicle just shuts down. It is a software issue and requires software flush and update, this issue is so common, dealership knew what i was going to say before I even said it. Recall needed to prevent a wreck and fix before issue shuts down vehicle, and should be recalled to prevent owner's financial repair for a software glitch needing updated by car maker.
Electrical system, Other or unspecified, Engine, Jun 12, 2021
The vehicle reported a low battery followed by numerous other warnings in sequence and then within a few seconds stalled and would not restart. Upon taking the vehicle to the garage, the alternator (and consequently battery) needed to be replaced. Reading other Jeep Grand Cherokee recalls, to me the indecent sounds exactly like the NHTSA Campaign ID: 14V634000 - where ''the alternator fails and the vehicle may stall'. (Manufacturer Campaign Number: T36)
Electrical system, Jun 7, 2021
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the rear license plate light failed to illuminate the license plate. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic informed the contact that the wiring harness had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 103,000.
Electrical system, Jun 7, 2021
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed on the highway, the instrument cluster became inoperable. The vehicle was taken to the dealer but was informed by the dealer that they could not diagnose the failure due to the instrument cluster not turning on. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall, and the vehicle was out of warranty coverage. The failure mileage was 94,000.
Electrical system, Structure, May 24, 2021
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that when the vehicle was turned off, the electrical settings reverted to the default setting. After restarting the vehicle, the settings failed to switch back to the preferred settings. Additionally, the rear hatch failed to stay in the upwards position. The contact stated that while attempting to raise the hatchback to the upward position, the hatch would slam down instead. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.
Power train, Electrical system, Feb 24, 2021
ON MONDAY, JANUARY 22, 2021 AROUND 3 PM, I WAS DRIVING ON THE FREEWAY AND MY JEEP AUTOMATICALLY SHIFTED INTO NEUTRAL AND THE WORDS 'AUTO PARK' DISABLED APPEARED ON THE SCREENED. I IMMEDIATELY SHIFTED IT BACK INTO DRIVE AND CONTINUED DRIVE AND EXITED AND WENT TO A GAS STATION. I TURNED IT OFF, PUMPED GAS AND TURNED IT BACK. WHEN I TRIED TO BACK UP, IT IMMEDIATELY SHIFTED THE CAR INTO PARK. I CALLED THE NEAREST DEALER AND ASKED WHAT IT COULD BE? THEY CHECKED FOR RECALLS AND SAID THAT RECALL FOR A SIMILAR DEFECT WAS ALREADY REPAIRED ON MY VEHICLE, MAYBE IT WAS LOW ON TRANSMISSION FLUID. THEY ALSO RECOMMENDED LOOKING TO SEE IF ANY OTHER 2014 JEEPS HAD EXPERIENCED THE SAME PROBLEM. THIS IS THE FIRST TIME MY VEHICLE HAS EVER DONE THAT. I ASKED IF IT COULD BE RELATED TO THE EXTREME COLD. I CONTACTED CHRYSLER AND THE REPRESENTATIVE SAID MAKE AN APPOINTMENT AND TAKE IT TO A DEALERSHIP. I HAVE SCHEDULED THE APPOINTMENT.
Power train, Electrical system, Other or unspecified, Jan 15, 2021
WE WERE DRIVING DOWN THE ROAD AND THE CAR WENT INTO NEUTRAL. WE WERE STUCK ON THE MIDDLE OF THE ROAD WHILE WE TRIED TO GET IT TO GO BACK INTO DRIVE. IF THIS WOULD HAVE HAPPENED WHEN WE WERE TURNING OUT IN FRONT OF A CAR OR ON A BRIDGE IT WOULD HAVE BEEN REALLY BAD AND MORE THAN LIKELY CAUSED A BAD WRECK. EVERYWHERE I READ SAYS THESE CARS A NOW FOR THE SHIFTER PROBLEM BUT DOESN'T APPEAR TO HAVE A RECALL FOR MY EXACT VIN. WE HAD TO STOP DRIVING THE CAR BECAUSE WE ARE SCARED IT IS GOING TO GET US IN A WRECK. THE JEEP DEALER NEAR US SAID THAT WE NEED A NEW ELECTRONIC SHIFTER. IT IS ON BACK ORDER UNTIL EARLY FEBRUARY. WHAT CAN WE DO TO GET THIS REPLACED FREE OF CHARGE BECAUSE THIS IS A MAJOR SAFETY ISSUE AND COULD CAUSE HORRIBLE WRECKS. WE WERE DRIVING DOWN THE ROAD GETTING READY TO TURN ONTO AND I70 ON RAMP WHEN THE CAR JUST WENT TO NEUTRAL AND STOPPED. THE CAR WAS STATIONARY FOR MAYBE A COUPLE OF MINUTES WHILE WE TRIED TO GET IT BACK IN GEAR AND DRIVE STRAIGHT HOME. WE GOT LUCKY WE DID T GET HIT BY A SEMI TRUCK BECAUSE IT IS A VERY BUSY AREA BECAUSE THERE ARE 2 TRUCK STOPS THAT DRIVE THROUGH THERE.
Power train, Electrical system, Jan 6, 2021
EL VEHCULO ESTABA EN MARCHA Y ENCENDI EL CHECK ENGINE Y SE PUSO EN NEUTRAL SOLO Y NO CORRA HACIA ALANTE,LUEGO TAMBIN ENCENDIERON MS LUCES DE TABLERO Y UN CARTEL QUE DICE SERVICE SHIFTER.ESTO PASO EN UN SEMFORO DE UNA CALLE SECUNDARIA *DT*JB
Power train, Electrical system, Service brakes, Dec 28, 2020
ON 12/23/2020 AT 6:00AM I WAS DRIVING ON LONG POINT ROAD WHEN THE VEHICLE COMPLETELY SHUTDOWN - ALL ELECTRICAL, ENGINE, LIGHTS, BREAKS, ETC. I WAS DRIVING AT APPROX. 30MPH HEADING TOWARDS A ROUND-ABOUT WHEN EVERYTHING SHUTDOWN. THE LOSS OF POWER RESULTED IN NOT BEING ABLE TO SLOW DOWN. LUCKILY THERE WEREN'T ANY CARS IN THE ROUND-ABOUT WHEN I ENTERED. HOWEVER, IT WAS A RATHER TIGHT ROUND-ABOUT AND WAS NOT ABLE TO MAKE THE TURN AND I WENT OVER THE CURB AND DROVE STRAIGHT THROUGH THE MIDDLE OF THE ROUND-ABOUT.. THE CAR RESTARTED AFTER ABOUT 3 SECONDS AND THE CHECK ENGINE LIGHT CAME ON. ONCE THE CAR RESTARTED, ACCELERATION WAS EXTREMELY LIMITED. I CONTINUED TO PROCEEDED DOWN LONG POINT ROAD UNTIL I COULD PULL OFF. ABOUT 1-2 MINUTES AFTER THE FIRST POWER FAILURE, ANOTHER POWER FAILURE/COMPLETE SHUT DOWN OCCURRED. THE SECOND POWER SHUTDOWN LASTED ABOUT 5-7 SECONDS AND TURNED BACK ON. I IMMEDIATELY PULLED OFF AND SHUT THE CAR OFF AND LET IT SIT FOR SEVERAL MINUTES. WHEN I RESTARTED IT, THE CHECK ENGINE LIGHT WAS ON, BUT WENT OFF AFTER SEVERAL HOURS. IT'S WORTH NOTING, I JUST RECEIVED THE ECODEISEL SOFTWARE UPDATED (I THINK V7). THIS UPDATE WAS PERFORMED ON 12/21/20
Electrical system, Other or unspecified, Dec 18, 2020
OUR JEEP'S SHIFTER OCCASIONALLY REFUSES TO GO INTO "PARK" AFTER COMING TO A COMPLETE STOP AND WILL NOT GO INTO PARK EVEN AFTER OPENING THE DRIVER DOOR WHICH IS SUPPOSED TO AUTOMATICALLY HAPPEN BASED ON THE FIX IN SAFETY RECALL S27/NHTSA 16V-240. THE JEEP DEALERSHIP TOLD ME THERE IS A SHORT IN THE SHIFTER BUT THE REPAIR WOULDN'T BE COVERED BECAUSE THE SAFETY RECALL WAS ONLY FOR A "SOFTWARE" ISSUE NOT A "MECHANICAL" ISSUE WITH THE SHIFTER. EITHER WAY, IT IS A SAFETY HAZARD THAT WE CAN NOT SAFELY PARK OUR VEHICLE AND WE ARE EXPERIENCING SOMETHING THAT SHOULD HAVE BEEN FIXED IN THE MENTIONED SAFETY RECALL, BUT WASN'T.
Electrical system, Engine, Dec 17, 2020
JEEP ALTERNATOR FAILURE, MATCHES DESCRIPTION IN ALTERNATOR IMPORTANT SAFETY RECALL P60 / NHTSA 14V-634 AND MATCHES DATES FOR VEHICLE RECALL IN NEW SAFETY RECALL ADVANCED COMMUNICATION ' T3607112017 FOR JEEPS PRIOR TO JULY 2014, MY BUILD DATE AUG 2013. WHILE DRIVING JEEP, BATTERY WARNING LIGHT, THEN JEEP ENGINE DIED WHILE DRIVING, SEVERAL ALERT LIGHTS FLASHED AND VEHICLE ELECTRICALLY DIED, DOORS LOCKED, WINDOWS LOCKED, NO START. WOULD NOT ACCEPT AAA JUMP. DEALER SAYS SAFETY RECALLS NOT APPLICABLE TO MY VEHICLE - YET ALT TYPE (BJA) IS DESCRIBED IN YOUR SAFETY RECALL, DESCRIPTION OF WHAT HAPPENS MATCHES, AND VEHICLE QUIT OPERATING WHILE IN MOTION.
Electrical system, Engine, Fuel/propulsion system, Dec 7, 2020
I WAS DRIVING ON HIGHWAY 26 WEST BOUND IN OREGON JUST OUTSIDE OF PORTLAND. MY CAR HAS ECODIESEL ENGINE IN IT. I USUALLY BUY GAS WHEN IT IS ABOUT A QUARTER TANK OF FUEL. I HAD ABOUT QUARTER TANK OF FUEL AND ABOUT 150 MILES RANGE LEFT. I WAS ON THE LEFT LANE AND TRAVELING AT ABOUT 60 MPH. ALL THE SUDDEN MY ENGINE STOPPED INSTANTLY ON THE LEFT LANE OF HIGHWAY 26. ALL THE CARS BEHIND ME HIT THE BRAKES NOT TO REAR END ME. MY CAR'S ENGINE STOPPED AND SLOWED DOWN SO QUICKLY. IT WAS SCARY. I TRIED TO PULL OVER TO THE RIGHT SIDE OF THE HIGHWAY. ONCE THE CAR WAS PARKED, IT SAID THAT BATTERY SAVING MODE. IT WOULD CRANK UP BUT NOT START THE ENGINE. I CALLED A MOBILE MECHANIC OVER. HE CHECKED THE BATTERY AND ALTERNATOR AND SAID THE BATTERY IS STRONG AND NO BLOWN FUSES WHATSOEVER. HE THEN WENT UNDER THE CAR AND LISTEN THE FUEL PUMP AND SAID THAT IT SOUNDS VERY BAD.HE HAD BELIEFS THAT I HAD PROBLEMS WITH MY FUEL SYSTEM, MAYBE A BROKEN FUEL PUMP. HE READ THE CODES OUT OF CAR COMPUTER AND THEY ALL WERE RELATED TO THE FUEL SYSTEMS. I STARTED DOING SOME ONLINE RESEARCH AND FOUND OUT THAT JEEP GRAND CHEROKEES HAS A FAULTY DESIGN OF FUEL TANKS AND IF THE FUEL GOES BELOW THE QUARTER TANK LEVEL. THEN PUMP DOES NOT WORK PROPERLY. UPON READING THIS, I CALLED A FRIEND WHO BROUGHT ME 5 GALLONS OF DIESEL AND WE PUT THE DIESEL INSIDE THE TANK AND THE CAR STARTED IMMEDIATELY. I DROVE IT TO A NEAR BY GAS STATION AND FILED UP THE TANK FULL. I THINK THIS CAR HAS SOME SORT OF FAULTY DESIGN OF FUEL PUMP. IT WILL CAUSE A FATAL ACCIDENT IF IT DOES NOT GET CORRECTED BY THE MANUFACTURER AS SOON AS POSSIBLE. WHEN THE ENGINE STOPPED SUDDENLY, THE CAR ACTUALLY SWERVED AROUND LITTLE BIT. THIS INCIDENT COULD HAVE ENDED FATALLY IF I WAS NOT QUICK ENOUGH. I AM WRITING THIS TO LET YOU GUSY KNOW ABOUT THIS FLAW ABOUT GRAND CHEROKEE ECODIESELS 3.0 ENGINES.
Power train, Electrical system, Other or unspecified, Dec 3, 2020
VEHICLE WAS IN MOTION ON A HIGHWAY WHEN "SERVICE SHIFTER" WARNING CAME ON. LIGHTS ON SHIFTER GO ON AND OFF RANDOMLY WHILE PARKED AND IN MOTION ON HIGHWAYS, CITY STREETS. SHIFTER GETS STUCK BETWEEN GEARS, SHIFTER LIGHT READING GEAR READS DIFFERENTLY THAN DASH PANEL GEAR, EX. SHIFTER IS PUT IN DRIVE (D) AND DASHBOARD READS NEUTRAL (N). THERE ARE DELAYS IN SHIFTING BETWEEN GEARS AND BEEPING SOUND COMES ON. WHEN PUTTING VEHICLE INTO PARK AND IT WILL NOT READ IT, CREATING A STALL IN THE PROCESS, AND HAVING TO MOVE SHIFTER IN DIFFERENT GEARS BEFORE IT WILL START TO READ GEARS AGAIN. VEHICLE HAS THRUSTED FORWARD AFTER PUTTING INTO PARK WHILE A BEEPING NOISE IS GOING OFF. SHIFTER HAS NOT WANTED TO GO INTO PARK, OR REVERSE AND INSTEAD GOES INTO NEUTRAL. WHEN SHIFTER HAS BEEN PUT INTO PARK THE ENGINE HAS MADE AN ACCELERATION NOISE. SHIFTER HAS BEEN ERRATIC AND NON-CONSISTENT, CREATING FEARFUL AND UNSAFE OPERATING ISSUES.
Electrical system, Air bags, Seat belts, Dec 1, 2020
MY VEHICLE MAKE AND MODEL IS UNDER RECALL FOR P67 BUT FOR SOME REASON MY VIN WAS NOT INCLUDED BUT THE PERSON I CALLED AT CHRYSLER SAID IT SHOULD HAVE BEEN AND TOLD ME FILE A COMPLAINT WITH YOU TO TRY TO HELP ME. I AM A CAREGIVER WITH THIS ONE VEHICLE FOR MY MOM WHO IS HANDICAP AND 81. I HAD NO CHOICE AND HAD TO TAKE HER OUT TO THE DR FOR A FLU SHOT AND MY SEAT BELT IS BROKE AND I CANT USE IT AND AIRBAGS DISABLED DUE TO SEAT BELT BROKEN. I HAD TO STOP FAST AND PULLED MY NECK 11/30/20.. PLEASE HELP US GET UNDER THIS RECALL.P67. I DON'T HAVE THE $ TO PAY 1,000 TO GET IT FIXED WHEN I SHOULD HAVE BEEN UNDER THE RECALL WITH THE OTHER 2014 JGC AT SAME MILEAGE WHEN IT WENT OUT. HOW DID MY JEEP GET MISSED FOR THIS RECALL? PLEASE INVESTIGATE AND HELP ME. I KNOW HOW HAVE A HURT NECK. NO PROTECTION AT ALL. THE SEAT BELT BROKE WHEN I GOT IN MY CAR WEEKS AGO. I WAS NOT IN MOTION AND I FELT IT GET LOOSE WHEN I GOT IN. IIT WAS ON THE FLOOR. IT JUST BROKE AND NO RETRACTION. HELP US PLEASE> P67. GET ME UNDER THAT RECALL. MANY COMPLAINTS BY OWNERS AT THIS SAME MILAGE IS SEEING THIS ISSUE. I AM NOT ALONE IN THIS ISSUE. IT IS A DEFECT. I HAVE NEVER HAD SUCH A DEFECT WITH ANY PAST CARS. NOT EVEN OLDER ONES. THIS IS MADNESS. IT CONTROLS ALL THINGS LIKE AIRBAGS, BEEPS WHEN SEAT BELTS ARE NOT ON..NOTHING IS WORKING NOW. IT IS OUR PRIMARY CAR. WHEN I HURT MY NECK ON 11/30 DRIVING? IT WAS IN MOTION AND OF COURSE I HAVE NO SEAT BELT THAT WORKS. A CAR STOPPED IN FRONT OF ME FAST AND I WAS THROWN FORWARD AND MY NECK PULLED. LOOK AT ORIGINAL COMPLAINT 11374883.*DT*JB
Suspension, Electrical system, Air bags, Nov 20, 2020
THE SEATBELTS DON'T WORK . THE SUNROOF GETS STUCK AT TIMES . IT'S JUST MULTIPLE PROBLEMS WRONG WITH THIS MODEL OF JEEP .
Steering, Electrical system, Nov 12, 2020
MY STEERING CONTROL MODULE HAS A SHORT CIRCUIT CAUSING MY ELECTRONIC STABILITY CONTROL LIGHT TO FLASH AND MY BLINKERS AND WINDSHIELD WIPERS NOT TO WORK. I TOOK IT TO MY LOCAL MECHANIC AND HE SAID MODULE NEED TO BE REPLACED AND THERE IS AN OPEN RECALL. RECALL P64/ NHTSA 14V-636 - WHICH APPLIES TO MY MODEL YEAR AND DESCRIBES MY PROBLEM EXACTLY. I CALLED THE CHRYSLER RECALL DEPARTMENT AND THEY ARE SAYING THIS RECALL DOES NOT APPLY TO MY VEHICLE AND THEY WILL NOT FIX IT FREE OF CHARGE. I HAVE TWO YOUNG CHILDREN AND THE RECALL SAYS THIS COULD CAUSE A CRASH WITHOUT WARNING. ASKED TO SPEAK TO A SUPERVISORY AND "NON WAS AVAILABLE." I AM WORRIED FOR THE SAFETY OF MY FAMILY AND I CANT PAY $1000+ TO FIX THIS WHEN THIS IS A KNOWN PROBLEM. I HAVE AN APPOINTMENT AT MY LOCAL JEEP SERIVCE DEALER NEXT WEEK BUT I AM WORRIED THEY WILL NOT APPLY THIS RECALL, CONSIDERING WHAT CHRYSLER CORPORATE IS SAYING.
Electrical system, Other or unspecified, Nov 10, 2020
I STARTED RECEIVING THIS ERROR JUST AFTER THE 'RECALL FIX' FOR THE SHIFTER. NOW IT GOES ON WHILE DRIVING AND SHIFTING. THEY WANTED $180 JUST TO EVALUATE THE PROBLEM EVEN THOUGH I TOLD JEEP SERVICE THE ISSUE IS THEIR FAULT.