2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: electrical system
483 reports, newest first. Show all
Electrical system, Jun 17, 2019
A MESSAGE DISPLAYED IN OUR SCREEN THAT THE 911 CAR PHONE NEEDED SERVICING AND TO CONTACT THE JEEP DEALER. AT THAT POINT THE GPS MALFUNCTIONED, THE FRONT AND BACK DEFROSTERS STARTED TO FUNCTION AT FULL SPEED AT 78 DEGREES AND ABSOLUTELY NONE OF THE RADIO FUNCTIONS WERE USEABLE. UCONNECT SENT JEEP DEALER AN UPDATE FOR THE RADIO AND THE UPDATE FAILED. WE WERE TOLD OUR JEEP NEEDED TIME THE RADIO TO BE REPLACED. BUT WE COULD ONLY GET A REFURBISHED RADIO AND THERE WEREN'T ANY AVAILABLE. IT HAS BEEN 4 WEEKS AND UCONNECT INFORMED US THAT THERE HAS BEEN AN ADDITIONAL DELAY ON THE REFURBISHED RADIO. WE REQUESTED A NEW RADIO BE INSTALLED AND A RENTAL CAR PROVIDED TO US UNTIL THE RADIO IS FULLY FUNCTIONING. WE ARE INFORMED BY BOTH JEEP DEALER AND UCONNECT THERE IS NOTHING THAT CAN BE DONE FOR US UNTIL THE REFURBISHED RADIO BECOMES AVAILABLE. THIS IS TOTALLY UNACCEPTABLE. A NEW RADIO VENDOR SHOULD BE USED. UCONNECT IS INADEQUATE TO SERVICE THEIR PRODUCT IN A TIMELY FASHION, CANNOT PROVIDE A NEW RADIO REPLACEMENT IN STOCK, AND ONLY CAN OFFER REFURBISHED RADIO REPLACEMENT AND CANNOT GIVE A DATE WHEN ONE WILL BE AVAILABLE. WE LIVE IN ILLINOIS BUT ARE VACATIONING IN CALIFORNIA AND OUR CAR IS STUCK ON 78 DEGREE DEFROSTERS.RUNNING FULL SPEED. NO GPS OR ANY OTHER FEATURES ASSOCIATED WITH THE RADIO.
Electrical system, Jun 10, 2019
NO LOW BATTERY WARNING LIGHT, ONLY SHOW A WARNING IF ALTERNATOR IS BAD AND NOT CHARGING BATTERY. THUS, CAR CAN STOP WITHOUT WARNING DUE TO LOW BATTERY BECAUSE OF WEAR AND NEEDING REPLACEMENT- WITHOUT WARNING. WHEN THIS HAPPENS, EVERYTHING IN CAR WORKS ON ELECTRICITY CAN CAUSE A VERY BAD ACCIDENT IF STOPS IN TRAFFIC. ALSO, WITH NO KEY OVERRIDE WHEN THE CAR ELECTRICAL MODULE WILL NOT READ TO THE KEY FOB IF YOU ARE IN OR OUT OF THE CAR YOU CAN NOT OPEN DOORS OR WINDOWS OR TURN ON OR OFF ANYTHING, IF DOORS/WINDOWS LOCKED WHEN THIS HAPPENS THIS IS VERY DANGEROUS-NO WAY TO GET OUT OR IN. IF STUCK IN THE DESERT WITHOUT HELP AND CAR MODULE STOPS PICKING UP KEY FOB ONE IS SOL. LOTS OF COMPLAINTS ONLINE. VERY UNHAPPY WITH THE FACT THAT CHRYSLER CREATES RECALLS ONLY FOR A SELECT FEW WHEN THEY KNOW THAT THEY CONTINUE TO USE THE SAME FAULTY TECHNOLOGY ON MOST OF THEIR CARS THEY BUILD. MY REAR DOOR MODULE STOPPED WORKING AND I HAD TO REPLACE IT AND IT COST ME OVER $500. WHEN GOING ONLINE I SEE THAT CHRYSLER HAD A RECALL FOR THIS PROBLEM FOR OLDER MODELS BUT WOULD NOT COVER THE NEWER YEARS ALTHOUGH THEY USED THE SAME FAULTY TECHNOLOGY ON THEM AS WELL. FORTUNATELY, I HAD JUST PARKED MY CAR IN THE GARAGE AND DID NOT LOCK THE DOORS SO WE COULD STILL GET IN IT AND HAVE IT TOWED.
Electrical system, Jun 4, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE LOW BATTERY VOLTAGE WARNING INDICATOR ILLUMINATED, THE WINDSHIELD WIPERS ACTIVATED, AND THE DISPLAY SCREEN WENT BLANK. THE CONTACT HEARD AN ABNORMAL NOISE BEFORE THE ENGINE TURNED OFF. THE CONTACT MADE MULTIPLE ATTEMPTS TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. AN INDEPENDENT MECHANIC STATED THAT HE COULD SMELL SMOKE FROM THE ALTERNATOR. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED MARBURGER CHRYSLER DODGE JEEP RAM (LOCATED AT 1310 E DIXON BLVD, SHELBY, NC 28152, (704) 484-0049) TO NOTIFY THEM THAT THE VEHICLE WAS EXPERIENCING FAILURES SIMILAR TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 53,000. *TR CONSUMER HAS REPLACED THE ALTERNATOR. *JB
Electrical system, Electronic stability control (ESC), Service brakes, Apr 24, 2019
N58 MY JEEP DID SOMETHING WEIRD ON 4/21/2019 DASH LIGHTS CAME ON LIKE ABS AND TRACTION CONTROL LIGHT WAS ON IN THE DASH BUT THE PUSH BUTTON LIGHT DOWN BELOW THE HEAT BUTTONS WAS ALSO ON. ALSO SERVICE 4 WHEEL DRIVE WAS FLASHING ON THE DASH ALONG WITH THE SELECTOR WHEEL ON THE LEFT OF THE DASH SCREEN WENT TO TERRAIN MODE ALL BY IT SELF.ALSO ON THE SCREEN IT CHIMED 4 WHEEL DRIVE UNAVAILABLE. I WAS IN DRIVE AND DRIVING STRAIGHT.
Electrical system, Vehicle speed control, Engine, Apr 15, 2019
TAKATA RECALL WHEN I PRESS THE START BUTTON IN THE JEEP IT HESITATES TO START. SOMETIMES HAVE TO DO IT COUPLE TIMES, THEN IT SHIFTS FUNNY WHEN YOU PRESS ON GAS LIKE IT DOESN'T GET ENOUGH POWER.
Electrical system, Seats, Engine, Apr 9, 2019
DRIVER SIDE AIR CONDITIONER BLOWS HOT AIR EVEN WHEN TEMP IS SET AS LOW AS 63 DEGREES WHILE THE PASSENGER SIDE WORKS NORMALLY. SERVICE REP AT DEALERSHIP INFORMED ME THAT THIS IS A COMMON PROBLEM WITH JEEP VEHICLES. WAS TOLD REPAIRS COULD BE OVER $1000. IF JEEP KNOWS THAT THIS IS A REOCCURRING PROBLEM, WHY SHOULD I HAVE TO PAY FOR THEIR ERROR?
Electrical system, Apr 8, 2019
VEHICLE DOES NOT RELIABLY START WHEN THE BRAKE AND ENGINE BUTTON ARE PUSHED. THE DASHBOARD LIGHTS UP, BUT THERE IS NO MESSAGE AND VEHICLE FAILS TO START. I OFTEN HAVE TO TRY 3-4 TIMES TO GET THE VEHICLE TO START, ULTIMATELY HAVING THE KEY AT THE PUSH START BUTTON. KEY FOB BATTERIES HAVE BEEN REPLACED SEVERAL TIMES, STAR CASE WAS OPENED, AND WIN MODULE REPLACED. VEHICLE HAS BEEN IN FOR SERVICE MANY TIMES FOR THIS ISSUE, WHICH REMAINS. CHRYSLER CASE MANAGEMENT IS WELL AWARE OF THE ISSUE. THE ONLY "POSSIBLE" CONNECTION FOUND IS AN INCOMPATIBILITY WITH CUP LED LIGHTING AND KEY FOB TECHNOLOGY. IN ADDITION TO BEING FRUSTRATING, IT IS A SAFETY ISSUE.
Electrical system, Other or unspecified, Apr 5, 2019
WENT THROUGH A CAR WASH AND 2 MINUTES LATER ABS AND TRACTION CONTROL LIGHT CAME ON IN THE DASH ALSO SERVICE FOUR WHEEL DRIVE CAME ON WITH A CHIME SOUND I TOOK THE VEHICLE TO HAVE CODE READ AND STORED CODES ARE AS FOLLOWS U041500, U040300 THE ABS LIGHTS AND TRACTION CONTROL LIGHT AND SERVICE 4 WHEEL DRIVE LIGHT WENT OFF A DAY LATER WAS TOLD A POSSIBLE WATER GOT INTO SOMETHING AND THEN DRIEDOUT
Power train, Electrical system, Engine, Apr 2, 2019
CONSTANTLY WILL MAKE A SQUEELING SOUND EVERY MORNING ON START UP. LASTS OVER A MINUTE - NOT EVEN ON COLD DAYS! HAVE HAD IT LOOKED AT - STATE CAN'T DUPLICATE THE OEUVRE (OF COURSE BECAUSE IT'S ALWAYS THE FIRST START UP! ROUGH IDLE EVERY 2-3 MINUTES, TRANSMISSION SHIFTS HARD OUT OF FIRST GEAR. POUR FUEL ECONOMY AS WELL. MAINTENANCE HAS BEEN DONE. JUST BOUGHT THE CAR - SEVERAL ISSUES
Power train, Electrical system, Engine, Mar 16, 2019
JEEP RANDOMLY STALLS DRIVING ON FREEWAY AND/OR JERKS WHEN DOWNSHIFTING. VEHICLE ALSO DOWNSHIFTS HARD FROM 8TH TO 6TH GEAR, ALL OTHER GEAR SHIFTS ARE FINE. WHILE DRIVING AT 60 MPH VEHICLE STALLED WHEN ACCELERATING TO SPEED UP. VEHICLE ATTEMPTED TO DOWNSHIFT FROM 8TH GEAR WHEN STALL OCCURRED. ONCE VEHICLE WAS STOPPED IT STARTED BACK UP WITHOUT ISSUE TO DESTINATION. IT HAS CHUGGED 5 SEPARATE TIMES WHEN DOWNSHIFTING ON FREEWAY IN THE 7 WEEKS OF OWNING CAR, THIS TIME IT COMPLETELY DIED. NO CHECK ENGINE LIGHT OR OTHER INDICATIONS OF ENGINE/TRANSMISSION FAILURE. NO FAILURES RECORDED TO ONBOARD COMPUTER. GAS TANK 3/4, OUTSIDE TEMP 38, OIL TEMP 180, TRANSMISSION TEMP 140; NORMAL ACCESSORIES ON INCLUDING LIGHTS, RADIO, HEATER, SEAT WARMER LOW. ALL RECALLS UP TO DATE INCLUDING CAMPAIGN UC1.
Electrical system, Other or unspecified, Mar 15, 2019
SERVICE KEYLESS ENTRY. AFFECTING MANY JEEP GC MODELS. I WAS LEFT STRANDED.
Electrical system, Vehicle speed control, Service brakes, Feb 25, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING OUT OF THE PARKING LOT, THE VEHICLE SHUT OFF AND THE INSUFFICIENT BATTERY CHARGE INDICATOR ILLUMINATED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO RON CARTER CHRYSLER JEEP DODGE RAM OF LEAGUE CITY (281-668-5383, LOCATED AT 3535 GULF FWY, DICKINSON, TX 77539). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM), 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), AND 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS KEPT AT THE SHOP FOR THE RECALL REPAIRS. FOUR DAYS LATER, THE DEALER STILL HAD NOT COMPLETED THE REPAIR, STATING THAT THE GEAR WAS STUCK IN PARK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. PARTS DISTRIBUTION DISCONNECT.
Suspension, Electrical system, Feb 22, 2019
2018 - "SERVICE SHIFTER" MESSAGE POPS UP. OVER $1000 I HAD TO PAY TO REPLACE IT AS IT WAS JUST OUTSIDE OF WARRANTY TIME. PAST FEW YEARS, IN COLD WEATHER, THE SUSPENSION CREAKS AND CRACKS NOISES. JUST YESTERDAY, FEBRUARY 2019, LESS THAN 5 YEARS OLD, "SERVICE AIR SUSPENSION IMMEDIATELY" POPS UP ON MY WAY HOME ON INTERSTATE. VERY BUMPY RIDE ALL THE WAY TO MY LOCAL DEALERSHIP. I FEEL I WAS LUCKY WHEN I MADE IT, AS THE TOPS OF THE REAR TIRES WERE ANGLED INWARD. APPARENTLY, ONE AIR SUSPENSION "BAG" BLEW OUT. THIS RESULTED IN THE PUMP/COMPRESSOR BURNING OUT. HAVING TO REPLACE BOTH BAGS AT THE SAME TIME AND THE PUMP, OVER $4,300 REPAIR FOR SOMETHING NO FAULT OF MY OWN AND FOR SOMETHING THAT SHOULD ONLY HAPPEN IN CARS THAT ARE MUCH OLDER IN MY OPINION. LOOKING ONLINE, APPEARS TO BE MANY COMPLAINTS ABOUT THIS. WILL JEEP ADDRESS THIS ISSUE AND MAYBE "RECALL" THIS SYSTEM SO WE CAN BE REIMBURSED? I AM ABOUT TO SWITCH BRANDS AS SOON AS I GET THIS ONE OUT OF THE DEALERSHIP SERVICE DEPT AND ANYONE ELSE I EVER COME ACROSS WHO WANTS TO BUY A JEEP, I WILL TELL THEM THE HORROR STORIES FROM MY CURRENT OVERLAND, MY PREVIOUS OVERLAND, WITH ITS 2011 MODEL ISSUES, AND MY UNLIMITED WRANGLER ISSUES BEFORE THAT. I DON'T HEAR ANY ISSUES LIKE THESE FROM FRIENDS AND FAMILY WITH OTHER BRAND VEHICLES.
Power train, Electrical system, Feb 21, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STOCKTON DODGE CHRYSLER JEEP RAM (3333 AUTO CENTER CIR, STOCKTON, CA 95212), BUT IT COULD NOT BE REPAIRED BECAUSE THERE WAS NOT AN ACTIVE FAILURE CODE ON THE VEHICLE. THE FAILURE OCCURRED SEVERAL TIMES. ALSO, WHILE DRIVING THE VEHICLE, THE INSTRUMENT PANEL SCREEN WENT BLACK AND ALL THE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO LODI CHRYSLER DODGE JEEP RAM (1255 BECKHAM RD, LODI, CA 95240) MULTIPLE TIMES, BUT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURES. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V483000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Electrical system, Feb 20, 2019
BOTH LIGHTS ILLUMINATING THE REAR LICENSE PLATE HAVE BLOWN OUT. THIS WAS DISCOVERED DURING AN INSPECTION. THE REPLACEMENT LIGHTS ARE DEALER ONLY PARTS COATING OVER $200 EACH.
Steering, Electrical system, Engine, Feb 15, 2019
WHILE IN MOTION, ON MY WAY WORK, MY 2014 GRAND CHEROKEE SUMMIT WITH 3.0 L TURBO DIESEL ENGINE, 220 AMP ALTERNATOR AND 49000 MILES EXPERIENCED A LOSS OF POWER STEERING, BATTERY LIGHT CAME ON, VOLTMETER SHOWED NO CHARGING OF BATTERY. MY ELECTRONIC INDICATOR SYSTEM STATED THE VEHICLE WENT INTO BATTERY SAVER MODE WITH A LOSS OF ABS, HEATING AND VENTILATION, AIR SUSPENSION SYSTEM, ALL SAFETY ENHANCEMENTS SUCH AS PARK SENSE, NO ELECTRONIC TRANSMISSION SYSTEM CHANGES AND CHECK ENGINE LIGHT CAME ON. THERE WAS A RECALL ON GASOLINE ENGINE 2014 GRAND CHEROKEES ALONG WITH OTHERS (CHRYSLER RECALL T36) AND I HAVE SEEN ANOTHER COMPLAINT SIMILAR TO MINE SHARING THE SAME ENGINE ON THIS SIGHT. I DO BELIEVE THIS IS WAS CAUSED BY CATASTROPHIC ALTERNATOR FAILURE. A NEW BATTERY WAS INSTALLED AND THE BATTERY LIGHT IS STILL ON AND STILL IN BATTERY SAVER MODE( AN INDICATOR ALSO OF NO CHARGING) AND VOLMETER INDICATES NO CHARGING. I WILL BE REPLACING THE ALTERNATOR TOMORROW.
Electrical system, Structure, Other or unspecified, Jan 26, 2019
I HAVE OWNED 5 JEEP CHEROKEES AND THIS HAS TO BE A LEMON.I PURCHASES IT NEW. I HAVE HAD MANY MANY RECALLS, MOST MAJOR. RECENTLY I HEARD WATER SPLASHING UNDER THE PASSENGER SEAT, WHICH RESULTED IN WATER COMING INTO THE PASSENGER SIDE FLOODING THE CARPET. I WAS TOLD THAT THE BOX HOLDING THE BATTERY WAS WHERE THE WATER WAS LOCATED. THEY HAVE BEEN WORKING ON IT FOR TWO DAYS AND CAN NOT FIND WHERE THE WATER IS ENTERING. NOW THEY ARE PREPARING TO REMOVE THE TRIM FOR A POSSIBLE LOCATION. THEY CHECKED WITH MY EXTENDED WARRANTY COMPANY AND THEY SAID THIS WAS NOT COVERED. I AM AFRAID THIS ISSUE WILL CAUSE A FIRE IN THE VEHICLE SINCE THE WATER IS ENTERING THE ELECTRICAL SYSTEM. I WAS TOLD NO RECALL FROM CHRYSLER ADDRESSES THIS MAJOR ISSUE WITH JEEPS, EVEN THOUGH IS IS COMMON. I AM AFRAID TO LOOK AT MY BILL IF THEY EVER FIND THE LEAK. WE HAVE BEEN HAVING MAJOR RAIN HERE IN GEORGIA THIS YEAR AND IT IS NOT USED VERY MUCH, SO IT WAS STATIONARY WHEN THIS HAPPENED. I WAS TOLD THIS WAS A VERY DIFFICULT TASK TO FIND WHERE THE WATER WAS ENTERING THE VEHICLE, AND THEY HAD MANY JEEP VEHICLES WITH SIMILAR ISSUES. I HAVE NO IDEA WHEN I CAN GET MY VEHICLE BACK. I CANNOT UPLOAD PHOTOS AS THEY HAVE THE VEHICLE.
Power train, Electrical system, Vehicle speed control, Jan 21, 2019
COMPLETE ELECTRONIC AND COMMUNICATIONS FAILURE OF INSTRUMENT PANEL FROM UNKNOWN ELECTRICAL SHORTAGE RESULTING IN LOSS OF CONTROL OVER TRANSMISSION SHIFTING AND MOST CONTROL SWITCHES LIKE WINDSHIELD WIPERS, TURN SIGNALS, EMERGENCY FLASHERS AND BRAKE WARNING LIKE IS ON THAT I BELIEVE INDICATED NO ABS. EXPERIENCED THIS PROBLEM MANY TIMES DRIVING ON I-75 IN MICHIGAN AND OHIO. VERY DANGEROUS SITUATION WHILE ON THE ROAD WITHOUT ANY PRIOR WARNING. INITIAL WARNING IS "SERVICE SHIFTER SOON" FOLLOWED BY "NO BUS". AFTER MULTIPLE TRIPS TO THE FCA DEALER, ROOT CAUSE NOT IDENTIFIED AND MORE FIX TO DATE. SUSPECT THE ELECTRONIC SHIFTER MALFUNCTIONING BUT NO HELP FROM DEALER SERVICE DEPARTMENT. REOCCURING PROBLEM FOR THE PAST 9 MONTHS. CURRENT MILEAGE IS 79,000 MILES WITH VIN # (XXX) 2014 JEEP GRAND CHEROKEE. NO ACCIDENTS OR AFTERMARKET ADD ON WORK EVER. I FEAR FOR MY SAFETY DRIVING THIS VEHICLE TO FLORIDA FOR RETIREMENT ON 1-25-2019 THROUGH 1-29-2019. AGAIN, NO RESOLUTION FROM GOLLING CHRYSLER OR FROM FCA STAR CASE #57876853. I FEAR THIS VEHICLE IS NOT RELIABLE AT THIS POINT FOR SHORT OR LONG DISTANCE DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CW
Electrical system, Engine, Jan 10, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STOCKTON DODGE CHRYSLER JEEP RAM (LOCATED AT 3333 AUTO CENTER CIR, STOCKTON, CA 95212, (209) 956-1920) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHILE DRIVING ON THE FREEWAY, ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO LODI CHRYSLER DODGE JEEP RAM (LOCATED AT 1255 BECKMAN RD, LIDI, CA 95240, (209) 263-3999) WHERE THIRTEEN CODES WERE FOUND, BUT NOT A FAILURE CODE. ALL THIRTEEN CODES WERE RESET. THE VEHICLE WAS NOT REPAIRED. ALSO, WHILE DRIVING, THE VEHICLE STALLED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, AND THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND WAS TOWED BACK TO LODI CHRYSLER DODGE JEEP RAM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Electrical system, Engine, Dec 28, 2018
I AM HAVING TO REPLACE AN ALTERNATOR ON THIS VEHICLE FOR SUDDEN FAILURE. CURRENTLY THERE IS A RECALL FOR EXACT CONDITION BUT MY VIN IS OUTSIDE OF RECALL LIMITS. I FEEL MY VEHICLE SHOULD BE INCLUDED AS EXACT CONDITIONS EXIST..
Electrical system, Dec 26, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE BATTERY SAVE MODE ALARM SOUNDED, THE STEERING LOST POWER, AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO DICK SCOTT CHRYSLER DODGE JEEP RAM (734-451-2110, LOCATED AT 684 ANN ARBOR RD, PLYMOUTH, MI 48170) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,800.
Electrical system, Other or unspecified, Dec 21, 2018
THE AIR CONDITIONER BLOWS HOT AIR IN THE SUMMER AND COLD AIR IN THE WINTER. ALSO, THE POWER LOCKS DO NOT WORK AT TIMES ON THE DRIVER SIDE DOOR.
Electrical system, Dec 13, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V741000 (ELECTRICAL SYSTEM), 17V435000 (ELECTRICAL SYSTEM), AND 14V634000 (ELECTRICAL SYSTEM). THE DEALER (FERMAN CHRYSLER JEEP DODGE RAM TAMPA, 24314 FL-54, LUTZ, FL 33559, (813) 929-2400) WAS UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Electrical system, Dec 6, 2018
KEEP GETTING A MESSAGE THAT STATES THE 911 SYSTEM NEEDS MAINTENANCE. WHEN STARTING MY JEEP MY SCREEN WILL STAY BLANK FOR ABOUT 3-5 MINUTES BEFORE COMING ON. WHEN IT IS BLANK I AM UNABLE TO USE MY BACK UP CAMERA, ADJUST MY CLIMATE CONTROLS, BLUETOOTH PHONE. THE VEHICLE WILL SWITCH BETWEEN AIR CONDITIONING AND HEAT, HIGH FAN AND LOW FAN SPEED. WHEN THE SCREEN IS BLANK I AM UNABLE TO DO ANYTHING.....EVEN USING THE BUTTONS BELOW THE SCREEN DO NOT WORK. I AM UNABLE TO UNLOCK MY DOORS USING MY DOOR UNLOCK/LOCK CONTROL ON THE DRIVERS SIDE. WHILE IM DRIVING I CAN UNLOCK MY DOORS, WHICH AS A SAFETY FEATURE I SHOULD NOT BE ABLE TO DO. MY OIL CHANGE NOTIFICATION WILL NOT GO AWAY EVEN AFTER GETTING MY OIL CHANGED.
Electrical system, Exterior lighting, Dec 2, 2018
WHILE DRIVING MY 2014 JEEP GRAND CHEROKEE ONE MORNING WHILE IT WAS STILL DARK I NOTICED THAT THE DRIVERS SIDE HEAD LIGHT WENT OUT AND CAME BACK ON INTERMITTENTLY. THE NEXT MORNING I TRIED AGAIN AND ALL THE LIGHTS WENT IN AND OUT COMPLETELY. PROVIDING A VERY DANGEROUS SATIATION NOT ONLY TO ME BUT OTHER DRIVER'S. I MADE AN APPOINTMENT WITH THE DEALER (HAD TO WAIT ONE WEEK TO GET IT IN TO SERVICE). THEY CHECKED IT OUT AND SAID THEY NEEDED TO ORDER A PART AND GAVE THE JEEP BACK AND WOULD CALL WHEN THEY HAD THE PART. WHEN WE TOOK IT BACK FOR THE REPAIRS THEY KEPT THE JEEP FOR THREE WEEKS TRYING TO FIX THE PROBLEM. SAYING THEY COULD NOT FIGURE OUT THE FIX AFTER CHRYSLER TOLD THEM TO CHANGE A PART IN THE COMPUTER SYSTEM. WHEN THAT DID NOT WORK THEY CONTACTED CHRYSLER AND GOT A TECHNICIAN WHO ADVISE THAT THE HEADLIGHTS WERE THE PROBLEM. THE DEALER CHANGE OUT THE HEADLIGHTS AND CHARGED US $917.88 FOR THE REPAIRS SAYING IT WAS NOT COVERED BY MY EXTENDED WARRANTY. I TRULY BELIEVE THIS IS A CHRYSLER PROBLEM WITH ELECTRICAL ISSUES, WIRING OR COMPUTERS AND SHOULD BE COVERED BY CHRYSLER NOT BY INDIVIDUAL OWNERS. THIS IS SUBSTANTIATED BY ALL THE COMPLAINTS FOR THE SAME TYPE OF PROBLEM.