2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: power train
474 reports, newest first. Show all
Power train, Feb 14, 2016
WHEN PLACING THE SHIFTER INTO PARK FROM THE DRIVE POSITION IT WILL AT TIMES HANG AT EITHER THE NEUTRAL OR REVERSE SETTING EVEN THOUGH THE SHIFT HANDLE WAS PUSHED FAR FORWARD TO ENGAGE PARK. SOMETIMES TO SEPARATE ATTEMPTS ARE NEEDED TO CYCLE THE TRANSMISSION TO PARK. I HAVE EXPERIENCED TIMES WHEN THE VEHICLE WILL ROLL BACKWARD SLOWLY WHILE IN N OR AGGRESSIVELY WHILE IN REVERSE. EXTRAORDINARY CARE MUST BE EXERCISED TO INSURE SAFETY. THIS IS THE WORST SHIFTER I HAVE EVER DEALT WITH IN 45 YEARS OF CAR OWNERSHIP.
Power train, Other or unspecified, Feb 13, 2016
ON MULTIPLE OCCASIONS THE VEHICLE HAS BEEN PLACED IN PARK AND HAS STARTED ROLLING IN BOTH REVERSE & FORWARD MOTIONS AFTER THE MY WIFE OR I HAVE STEPPED OUT OF THE VEHICLE. THIS HAS HAPPENED BOTH WITH THE ENGINE RUNNING AND WHEN IT WAS TURNED OFF.
Power train, Feb 10, 2016, crash
VEHICLE SPONTANEOUSLY SHIFTED FROM PARK TO REVERSE WHEN OPERATOR REACHED INTO VEHICLE TO SHUT OFF ENGINE. VEHICLE WAS PARKED ON A DOWNWARD CITY STREET SLOPE (FACING DOWNHILL), AND REVERSED UPHILL, DRAGGING OPERATOR INTO AN INTERSECTION.
Power train, Feb 10, 2016
GEAR SHIFTER DOES NOT MOVE FLUIDLY AND OFTEN IT IS UNCLEAR AS TO WHICH POSITION THE SHIFTER IS ACTUALLY ENGAGED. IT HAS OCCURRED THAT WHEN I THINK IT IS IN PARK, IT IS ACTUALLY IN NEUTRAL. I ACTUALLY PUSHED THE START/STOP ENGINE BUTTON THINKING THE CAR HAD SHUT OFF WHEN IN FACT IT WAS IN NEUTRAL AND WAS STILL RUNNING. HAD I NOT NOTICED THIS AT THE LAST MOMENT THE CAR COULD HAVE EASILY ROLLED INTO PARKING LOT TRAFFIC. THIS ALSO HAS OCCURRED WHEN PARKING IN MY GARAGE.
Power train, Feb 9, 2016
ELECTRONIC TRANSMISSION SHIFTER IS DIFFICULT TO USE. I HAVE OWNED THIS VEHICLE FOR 3 WEEKS AND HAVE ALREADY UNINTENTIONALLY HAD MY VEHICLE ROLL FROM A STOPPED POSITION. IN AN ATTEMPT TO PLACE THE VEHICLE IN "PARK" FROM "DRIVE," THE VEHICLE WAS ACCIDENTALLY SHIFTED INTO "REVERSE" DUE TO POOR OPERATOR FRIENDLINESS COMPARED TO TRADITIONAL SHIFTERS. SHIFTING THE VEHICLE FROM "NEUTRAL" HAS ALSO NOT REGISTERED CORRECTLY ON OCCASIONS DUE TO PREREQUISITES TO SHIFT OUT OF THAT GEAR (FOOT ON BRAKE AND BUTTON HELD DOWN). THE SHIFTER RELEASE BUTTON HAS VERY POOR FEEDBACK AND IS DIFFICULT TO USE AS WELL.
Power train, Feb 9, 2016
ELECTRONIC SHIFTER DOES NOT PROPERLY SELECT GEAR AND/OR PROVIDE TACTILE FEEDBACK REGARDING WHICH GEAR HAS BEEN SELECTED. I HAVE ALMOST LEFT THE VEHICLE WHILE IT WAS STILL IN DRIVE MODE THINKING IT WAS IN PARK. I FEEL THIS IS A HUGE SAFETY CONCERN AND WARRANTS A RECALL.
Power train, Feb 9, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE GEAR WAS IN THE PARK POSITION, THE VEHICLE STILL MOVED FORWARD. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 5.
Power train, Feb 9, 2016, crash
I WENT TO PLACE THE GEAR SELECTOR INTO PARK BUT IT DIDN'T GO IN AND I DIDN'T REALIZE IT WASN'T IN PARK. I WENT TO GET OUT TO GRAB SOMETHING AND IT ROLLED BACKWARDS INTO MY GARAGE DOOR. IT DENTED THE GARAGE DOOR AND LUCKILY ONLY DID THAT AS DAMAGE. I WAS ABLE TO GET MY FOOT ONTO THE BRAKE BEFORE IT WENT ANY FURTHER.
Power train, Feb 9, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE TRANSMISSION FAILED CAUSING THE LOSS OF POWER STEERING AND THE INABILITY TO ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Power train, Feb 9, 2016, crash
I MOVED MY JEEP ON THE DRIVEWAY, AND BELIEVE I PLACED IT IN PARK WITH THE ENGINE ON WHILE GOING BACK IN THE HOUSE. WHEN I RETURNED OUTSIDE LESS THEN ONE MINUTE LATER, THE JEEP WAS ROLLING DOWN THE HILL BACKWARDS. IT WENT STRAIGHT DOWN THE DRIVEWAY BACKWARDS, ACROSS THE STREET, AND INTO THE REAR OF A CAR PARKED ACROSS THE STREET. I BELIEVE IT TOTALED THE OTHER VEHICLE AND DID APPROXIMATELY $1300 DAMAGE TO THE JEEP. I DID NOT FILE A POLICE REPORT, BUT THERE WAS AN INSURANCE CLAIM AGAINST MY INSURANCE FOR THE DAMAGE DONE TO THE OTHER VEHICLE. I DID NOT SUBMIT A CLAIM FOR MY OWN INSURANCE AS THERE WAS A $1,000 DEDUCTIBLE. I JUST READ AN ARTICLE IN THE PAPER THAT OTHER PEOPLE HAVE BEEN HAVING SIMILAR PROBLEMS WHERE IT IS DIFFICULT TO TELL IF THE VEHICLE IS IN PARK. (THE DATE OF 9/1/2015 IS ESTIMATED BUT CAN BE CONFIRMED)
Power train, Feb 9, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO PARK POSITION; HOWEVER, THE GEAR SHIFTER WAS IN REVERSE. THE CONTACT EXITED THE VEHICLE, NOT KNOWING THE VEHICLE WAS IN REVERSE, AND WAS KNOCKED OVER BY THE VEHICLE. THE VEHICLE RAN OVER HIS LEFT LEG AND RIGHT TOES AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. NO POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 05/04/16*LJ *JS
Power train, Feb 9, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER PLACING THE GEAR IN PARK AND ATTEMPTING TO EXIT THE VEHICLE WITH THE DRIVER DOOR OPEN, THE VEHICLE ROLLED AWAY INDEPENDENTLY. THE CONTACT CHASED AFTER THE VEHICLE AND JUMPED IN THE DRIVER SEAT TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS AWARE OF NHTSA ACTION NUMBER: EA16002 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. THE VIN WAS NOT PROVIDED. UPDATED 04/07/16*LJ UPDATED 04/14/16.*JB....UPDATED 06/15/16 *BF *JS
Power train, Feb 9, 2016
SINCE I PURCHASED MY JEEP GRAND CHEROKEE IN 2014 I HAVE HAD PROBLEMS WITH MY ELECTRONIC GEAR SHIFTER. SEVERAL TIMES THAT I HAVE STOPPED MY CAR AND THOUGHT I HAD PLACED IT IN PARK TO GO OUT SIDE MY VEHICLE IT WAS NOT. SEVERAL TIMES WHILE EXITING THE CAR MY LEG WAS DRAGGED BENDING IT BACKWARDS THAT RESULTED IN A BRUISE. ONE TIME I ACTUALLY HAD TO CHASE AFTER MY CAR AS IT LURCHED FORWARD. THIS IS A VERY SERIOUS ISSUE. JUST PUSHING THE SHIFTER FORWARD DOES NOT ALWAYS PLACE THE CAR IN PARK. SOMETHING MUST BE DONE. DEALER SAID THERE WAS NO PROBLEM AND THEY COULD NOT REPLICATE THE PROBLEM. I NOW HAVE TO DOUBLE CHECK THE GEAR SHIFT DISPLAY TO BE SURE THAT THE CAR IS IN PARK
Power train, Electrical system, Feb 9, 2016
ELECTRONIC GEAR SHIFTIER NOT RELIABLE. THERE IS NO FEELING OR SENSE OF PROPER GEAR ENGAGEMENT. I SIT EACH DAY AND REV UP ENGINE THINKING I HAVE ENGAGED DRIVE MODE. YOU NEVER KNOW WHEN YOU HAVE PROPERLY ENGAGED PARK FEATURE. I HAVE GOTTEN ONE LEG OUT OF CAR WHILE AUTO STARTS MOVING.THIS ELECTRONIC FEATURE IS UNSAFE. OTHERWISE THIS IS THE BEST NEW CAR I HAVE EVER OWNED. NO ACCIDENTS BUT I AM EXTRA CAREFUL WITH THIS GEAR SHIFT. I WILL NEVER BUY ANOTHER CARE WITH THIS INNOVATION. THE PROBLEM HAPPENS AT STARTUP AND SHUTDOWN / EXIT MODE. SCARY TO EXIT AUTO AND SOMEONE NOTIFY YOU LATER THAT THE AUTO ENGINE IS STILL RUNNING AND IN NEUTRAL. MODE. JERRY
Power train, Feb 8, 2016
ON APPROXIMATELY 10 OCCASIONS IN THE PAST 18 MONTHS, I HAVE ALMOST LEFT THE VEHICLE AFTER ATTEMPTING AND THINKING IT WAS IN PARK. THE SHIFT LEVEL IS INCREDIBLY DANGEROUS.
Power train, Feb 8, 2016, crash
MY WIFE PLACED THE CAR IN PARK AND TOOK HER FOOT OFF THE BRAKE AND THE VEHICLE CONTINUED FORWARD AND HIT A POLE AT ABOUT 2-3 MILES PER HOUR. THE FRONT LICENSE PLATE AND PLATE HOLDER WERE DAMAGED BUT MORE IMPORTANTLY IT NOW MAKES HER AFRAID TO DRIVE THE CAR BECAUSE THIS IS THE 3RD OR 4TH TIME THIS HAS HAPPENED.
Power train, Feb 8, 2016
MAKING SURE THE TRUCK IS IN PARK IS DIFIFCULLT TO DETERMINE.PUTTING THE TRUCK INTO PARK OR INTO DRIVE IS ALSO DIFFICULT. HAVE HAD IT HAPPEN 3 TIMES TO ME, THOUGHT THE JEEP WAS IN PARK EXITED THE VECHICLE AND IT WAS STILL IN DRIVE MODE AND STARTED ROLLING FORWARD!
Power train, Jan 9, 2016
JEEP GRAND CHEROKEE HAS ROLLED WHILE IN PARK. IT WAS PARKED ON A GRADE EACH TIME, BUT NOT STEEP ENOUGH FOR THE TRANSMISSION NOT TO HOLD. MOST RECENTLY, IT WAS PARKED ON A SLIGHT GRADE, ON ICE, WITH THE PARKING BRAKE ON. THE VEHICLE SUDDENLY ROLLED DOWN THE DRIVEWAY (WITH THE REAR WHEELS PARKING BREAK ENGAGED BUT SLIDING ON ICE, AND THE FRONT WHEELS FREELY ROLLED). THE VEHICLE WAS IN PARK, PARKING BRAKE ENGAGED, AND VEHICLE WAS TURNED OFF.
Power train, Dec 31, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN THE PARK POSITION ON A SMALL INCLINE, THE VEHICLE ROLLED BACKWARDS APPROXIMATELY 20 FEET. THE CONTACT WAS ABLE TO APPLY THE BRAKE PEDAL AND STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10.
Power train, Electrical system, Engine, Dec 15, 2015, crash
MY CURRENT LEASE, A 2014 JEEP GRAND CHEROKEE LAREDO, HAS BEEN PLAGUED WITH DEFECTS. THERE HAVE BEEN 9 RECALLS, 16 SERVICE BULLETINS, AND 5 INVESTIGATIONS'.IN ADDITION THERE ARE 587 DRIVER/OWNER COMPLAINTS. MY PROBLEMS: INSTABILITY OF THE TRANSMISSION. AFTER PARKING NEXT TO A STORAGE BIN, TRANSMISSION SLIPPED OUT OF PARK AND THE JEEP MOVED FORWARD CRUSHING MY LEG IN THE DOOR AND DENTING/SCRATCHING THE EXTERIOR OF VEHICLE. THERE HAS BEEN NO INDICATION THAT FCA (JEEP) HAS RESOLVED THIS ISSUE. ANOTHER PROBLEM I'M HAVING, WHICH HAS BEEN PLAGUING MANY OTHER JEEP OWNERS, IS WHERE THE ENGINE WARNING LIGHT ILLUMINATES WITH NO INDICATION OF SPECIFIC INFORMATION WITH REGARD TO WHAT THE MALFUNCTION MIGHT BE. AFTER 5 SERVICE VISITS OVER THE PAST 2 YEARS , JEEP HAS PROVEN THEY UNABLE TO REMEDY THIS. I CONTINUE DRIVING WITH UNCERTAINTY AND STRESS WITH MY PASSENGERS AND I FEARING OURLIVES MAY BE ENDANGERED. THE ENGINE LIGHT IS CURRENTLY ILLUMINATED. I AM NOT GETTING THE LEVEL OF VEHICLE SAFETY AND DEPENDABILITY I AM PAYING FOR. I HAVE FILED A COMPLAINT ON THE WEBSITE OF JEEP AND HAVE OFFERED FCA(JEEP) A SETTLEMENT WHEREBY I WOULD BE REFUNDED THE LEASING CHARGES I PAID AND THE COMPANY WOULD CONSENT TO AN EARLY TERMINATION OF THE LEASE WITH NO PENALTIES OR CHARGES. FCA(JEEP) HAS FAILED TO REMEDY MY PROBLEM. (PLEASE SEE ATTACHED DETAILS) FCA US LLC IS REQUIRED TO EXECUTE CERTAIN PERFORMANCE OBLIGATIONS , PURSUANT TO THE JULY 24, 2015 CONSENT ORDER, AMENDED DECEMBER 8, 2015, THE OBJECTIVES OF WHICH ARE TO MITIGATE THE RISKS OF HARM AND PROMOTE SAFETY FOR WE, THE CONSUMERS. FCA, HOWEVER, PERSISTS IN VIOLATING AND DISREGARDING ME IN A BLATANT ACT OF NON-COMPLIANCE WITH THE ORDER. I SEEK ASSISTANCE IN EXPEDITING REMEDIAL ACTION IN THIS MATTER AS A VICTIM, AND THE PROTECTION OF MY RIGHTS AS A CONSUMER, AND AS AN AMERICAN CITIZEN. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Power train, Electrical system, Dec 14, 2015, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO REVERSE INDEPENDENTLY WHILE THE ENGINE WAS ON. THERE WAS NO OCCUPANT IN THE VEHICLE. THE VEHICLE TRAVELED ACROSS THE STREET AND CRASHED INTO A MAILBOX, THEN PROCEEDED TO ROLL UP AN INCLINED DRIVEWAY WHILE STILL IN REVERSE. THE CONTACT ATTEMPTED TO ENTER THE VEHICLE BUT THE VEHICLE THEN MOVED FORWARD AND KNOCKED THE CONTACT TO THE GROUND, DRIVING OVER HER LEGS. THE VEHICLE EVENTUALLY STOPPED AND CRASHED INTO A FENCE. THE CONTACT SUSTAINED LEG INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE BODY DAMAGES WERE REPAIRED BUT THE FAILURE WAS NOT DETERMINED. THE FAILURE WAS RECURRING. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. UPDATED 04/08/16*LJ
Power train, Dec 11, 2015, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT ROLLED DOWN THE INCLINE AND CRASHED INTO A TREE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE. THE CONTACT SUSTAINED MAJOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE ELECTRONIC GEAR SELECTOR WAS IS IN THE PROCESS OF GETTING REPAIRED THROUGH A LOCAL AUTO BODY SHOP. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000. UPDATED 02/18/16*LJ..UPDATED 05/09/16 *BF UPDATED 5/10/18*JB *CN
Power train, Electrical system, Vehicle speed control, Nov 24, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE JERKED AND INDEPENDENTLY SLOWED DOWN AFTER AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL FAILED TO RESPOND. THE CONTACT HAD TO HIT THE GEAR SHIFT. THE ENGINE REVVED AND WENT INTO SPORTS MODE. THE CONTACT CONTINUED TO HIT THE GEAR SHIFT UNTIL THE VEHICLE SHIFTED BACK INTO GEAR. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS. UPON PURCHASING THE VEHICLE, THEY WERE TOLD THAT IF THE VEHICLE INDEPENDENTLY SHIFTED INTO SPORTS MODE, THEY SHOULD PUSH THE GEAR SHIFT BACK TO CHANGE THE MODE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Power train, Visibility, Nov 17, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFT SWITCHED TO DIFFERENT GEARS INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE OPERATED AS DESIGNED. IN ADDITION, IN RAINY WEATHER, THE DEFROST SYSTEM FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT TO SET THE SYSTEM INSIDE TO THE SAME TEMPERATURE OUTSIDE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.
Power train, Nov 16, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION FAILED TO UP SHIFT AND DOWN SHIFT CORRECTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR REPRODUCE A FAULT CODE ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.