2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: power train
474 reports, newest first. Show all
Power train, Engine, Dec 2, 2014
I HAVE BEEN TO THE DEALERSHIP THREE TIMES TO HAVE MY TRANSMISSION EVALUATED DUE TO THE VEHICLE LURCHING FORWARD AS I SLOW DOWN TO A STOP AS WELL AS ROUGH SHIFTING WHILE WHILE ACCELERATING/DECELERATING. THE DEALERSHIP SAYS A PART NEEDS TO BE REPLACED BUT WAS UNABLE TO GIVE ME AN ESTIMATE OF WHEN THE PART WILL BE IN AND WILL NOT RETURN MY CALLS FOR UPDATES. *JS
Power train, Engine, Nov 21, 2014
WHILE DRIVING THE VEHICLE STOPPED WORKING AND WOULD NOT ACCELERATE. I TOOK IT TO THE DEALERSHIP AND THEY SAID THAT THERE WAS A PROBLEM WITH THE FILTER THAT WAS ATTACHED TO THE TRANSMISSION AND THEY RESET THE TRANSMISSION. TWO DAYS LATER IT STOP WORKING WHILE IN THE MIDDLE OF AN INTERSECTION AND WHEN IT WAS DOWN SHIFTING IT BECAME JERKY AND WOULD LUNGE FORWARD. IT ALSO STARTED MAKING A NOISE WHEN PUT INTO REVERSE AND THE DASH SAID THAT THE VEHICLE NEEDED TO BE PUT INTO GEAR WHILE I WAS DRIVING. IT IS BACK AT THE GARAGE AGAIN TO BE FIXED. THIS IS A SERIOUS SAFETY ISSUE! WHEN I WAS AT THE SERVICE CENTER THE MANAGER SHOWED ME A RECALL FROM CHRYSLER THAT WAS DATED 11/2013 AND WAS ABOUT THIS ISSUE. HE ALSO TOLD ME THAT CHRYSLER STOPPED USING THIS TRANSMISSION AT THE END OF 11/2013 BECAUSE OF THESE PROBLEMS. THERE IS NO WAY TO FIX THESE PROBLEMS, BUT CHRYSLER DOES NOT WANT RECALL ANY OF THESE VEHICLES. WHAT IS A CONSUMER SUPPOSE TO DO? *TR
Power train, Electronic stability control (ESC), Service brakes, Nov 20, 2014
AFTER COMING TO A COMPLETE STOP THE VEHICLE LUNGES FORWARD. THIS IS AN INTERMITTENT ISSUE, BUT APPEARS TO HAPPEN MORE FREQUENTLY AFTER THE VEHICLE HAS BEEN SITTING FOR A PERIOD OF TIME. ADDITIONALLY THE VEHICLE TRANSMISSION IS ALWAYS TRYING TO FIND A DIFFERENT GEAR (I DESCRIBE THIS AS FISHING FOR A GEAR) UP SHIFTING WHEN YOU WANT TO SLOW DOWN OR JUST THE OPPOSITE DOWN SHIFTING WHEN YOU WANT TO SPEED UP. *TR
Power train, Nov 14, 2014
TL* THE CONTACT OWNS A 2015 (NA) JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE ACCELERATED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Power train, Nov 14, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT UNKNOWN SPEED, THE VEHICLE DECELERATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO LOCATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Steering, Power train, Engine, Nov 10, 2014
AS YOU ACCELERATE THE DIESEL GRAND CHEROKEE AND IT REACHES 7TH GEAR, THE CAR STARTS SHUDDERING AS IF THE VEHICLE IS ABOUT TO "FALL APART". THIS ISSUE HAPPENS EVERY TIME WHEN IN 7TH AND 8TH GEAR. I'VE HAD TO USE THE PADDLE SHIFTERS TO MAINTAIN THE VEHICLE IN 6TH GEAR TO AVOID SUCH SHAKING IN THE HIGHWAY. I'VE TAKEN THE VEHICLE TO AN EMPTY ROAD AND ACCELERATED TO REPRODUCE THE ISSUE AND KEPT MY FOOT IN THE PETAL AND IT EVENTUALLY SETTLES DOWN AFTER 8TH GEAR. BUT IF YOU REMOVE FOOT FROM GAS AND LET THE CAR SHIFT BACK TO 6TH WHEN YOU RE-ACCELERATE THE SHUDDERING RETURNS AGAIN. THE ENTIRE CAR JUST SHAKES. JEEP HAS BEEN UNABLE TO FIND A SOLUTION TO THIS AND THE VEHICLE IS NOT EVEN A YEAR OLD YET. *TR
Power train, Engine, Nov 3, 2014
WHILE DRIVING AT 45 MPH IN TRAFFIC THE JEEP STOPPED SHIFTING AND REMAINED STUCK IN 6TH GEAR. THE VEHICLE COMPLETELY STOPPED DOWNSHIFTING RENDERING ACCELERATION IMPOSSIBLE. THE DEALER SAID THE TRANSMISSION VALVE FAILED AND HAD TO BE REPLACED. *TR
Steering, Power train, Engine, Oct 30, 2014
MY 2014 JEEP GRAND CHEROKEE ECODIESEL SHUDDERS/VIBRATES INTERMITTENTLY AT HIGHWAY SPEEDS. EVIDENTLY, THIS IS A COMMON PROBLEM IN THIS PARTICULAR MODEL, AND SO MUCH SO THAT IT NOW HAS A NAME, "FISH BITES". AT LEAST ONE TECHNICAL SERVICE BULLETIN AND POSSIBLY EVEN MORE (MANY HAVE SIMILAR SYMPTOMS) HAVE ACKNOWLEDGED THE DRIVETRAIN AS THE SOURCE AND HAVE ATTEMPTED TO RESOLVE IT WITH SOFTWARE FLASHES. AFTER NUMEROUS VISITS TO THE DEALER TO CORRECT THE ISSUE, THE "FISH BITES" ARE STILL HAPPENING, AND ARE GETTING INCREASINGLY WORSE. UNFORTUNATELY, AFTER THE LAST VISIT AND BEING TOLD IT HAD BEEN RESOLVED, I HAD TO FIND OUT THAT THE ATTEMPTED FIX DID NOT WORK WHILE ON A TIGHT TWO-LANE ROAD. THE OCCURRENCE NEARLY CAUSED THE VEHICLE TO LOSE CONTROL AT HIGH SPEED. PROSPECTIVE BUYERS OF THIS MODEL SHOULD RECOGNIZE THAT IT MAY BE UNSAFE, AS THIS UNRESOLVED ISSUE WAS CLEARLY A HAZARD TO MYSELF AND TO THE VEHICLES IN CLOSE PROXIMITY. *TR
Power train, Vehicle speed control, Service brakes, Oct 24, 2014
WHEN COMING TO A SLOW BRAKE, THE BRAKES STUTTER AND PUSH THE CAR FORWARD. ADDITIONALLY, THE VEHICLE SOMETIMES WHEN DRIVING AT HIGHER SPEEDS (SPECIFICALLY ON THE FREEWAY AT ABOUT 60-70MPH) ENGINE REVS HIGH WITHOUT KICKING OVER. FURTHERMORE, WHEN SLOWING IT HAS A HARD TIME KICKING DOWN TO THE NEXT GEAR. TRANSMISSION LIGHT HAS COME ON SEVERAL TIMES AS WELL. WHEN TAKING THE VEHICLE IN FOR SERVICE, THEY ARE UNABLE TO RECOGNIZE ANY PROBLEMS AT ALL AND CAN NOT FIX. *TR
Power train, Vehicle speed control, Other or unspecified, Oct 16, 2014
WHEN I GO TO PRESS THE BRAKES AND COME TO A STOP, MY VEHICLE JERKS WHEN IT SLOWS DOWN AS IF ITS ALMOST STUCK IN A GEAR WHILE IT DOWNSHIFTS WHICH CAUSES THE VEHICLE TO MOVE FORWARD WHILE TRYING TO SLOW DOWN WHICH CAN CAUSE AN ACCIDENT. *TR
Power train, Engine, Oct 16, 2014
2014 JEEP GRAND CHEROKEE. CONSUMER STATES THAT WITHOUT WARNING THE GEAR SHIFT JUMPS OUT OF DRIVE OR REVERSE INTO NEUTRAL AND THE MOTOR SHUTS OFF. *TGW THE CONSUMER STATED EACH TIME THE VEHICLE WAS TOWED TO THE DEALER, THEY STATED THE VEHICLE NEEDED A PROGRAM UPDATE. *JB
Power train, Oct 15, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED AFTER COMING TO A STOP, THE VEHICLE JERKED FORWARD WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. UPDATED12/22/14*LJ UPDATED 05/29/2015 *JS UPDATED 9/25/2015*JS
Power train, Sep 24, 2014
VEHICLE SUDDENLY AND WITHOUT WARNING GOT STUCK IN 4TH GEAR AND WOULDN'T SHIFT INTO A HIGHER OR LOWER GEAR MAKING IT UNABLE TO ACCELERATE AND SAFELY EXIT THE HIGHWAY. I WAS EVENTUALLY ABLE TO GET THE CAR PULLED OVER TO SAFETY AND HAD IT TOWED TO A LOCAL DEALERSHIP. THE DEALER DIAGNOSIS WAS THAT A COOLING LINE POPPED OUT OF THE TRANSMISSION WHICH CAUSED ALL THE FLUID TO DRAIN OUT. *TR
Power train, Sep 19, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 12 MPH, THE VEHICLE BEGAN TO SHAKE WHEN SHIFTED INTO SECOND GEAR. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO LOCATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000...UPDATED 11/06/14 *BF
Power train, Engine, Sep 10, 2014
WHILE ENTERING A BUSY INTERSTATE AND ACCELERATING FROM A STOP TO 65 MPH ON THE ONRAMP, THE JEEP GRAND CHEROKEE DRIVE TRAIN BEGAN SHUDDERING VIOLENTLY AND WOULD NOT STOP. IT FELT LIKE THE VEHICLE WAS RUNNING OVER SEVERE BUMPS IN THE ROAD YET THE SURFACE WAS FREE OF DEFECTS. I WAS DISORIENTED BY THE SHAKING SENSATION WHICH WOULD STOP IF I DECELERATE BUT RETURNED IMMEDIATELY WHEN ACCELERATING TO MERGE. I WAS FORCED OFF THE ROAD BY FASTER TRAFFIC AND MY INABILITY TO SPEED UP. I HAD TO STOP ON THE ROADSIDE AND ATTEMPT TO MERGE AGAIN WHEN TRAFFIC CLEARED. MY RE-ATTEMPT TO ACCELERATE CAUSED SHUDDERING AGAIN AT 45 MPH. I PULLED OVER AGAIN AND SHUT THE VEHICLE OFF. I RESTARTED AND, ON MY THIRD ATTEMPT, ACCELERATED VERY AGGRESSIVELY WITH THE VEHICLE SHUDDERING AT 45 MPH UP TO 65 MPH. WHEN I QUITE ACCELERATING TH E SHUDDER QUIT. THIS VIOLENT DRIVE TRAIN SHUDDER HAS OCCURRED OFTEN SINCE THEN. I HAVE LEARNED THAT THIS OCCURS MOST OFTEN IN THE FIRST 10 MILES OF OPERATION AND I CAN MINIMIZE THE SHUDDER WHEN IT OCCURS BY ACCELERATING AT FULL THROTTLE WHICH IS UNSAFE. MY ONLINE RESEARCH INDICATES OTHERS ARE COMPLAINING OF THIS SAME ISSUE IN VARIOUS AUTO FORUMS. I HAVE HAD MY JEEP DEALER APPLY SERVICE UPDATES AND TEST DRIVE THE VEHICLE BUT JEEP HAS YET TO FIX THIS ISSUE. IN MY OPINION, THIS IS RIDICULOUS IN A NEW CAR AND IS A DRIVE ABILITY AND SAFETY CONCERN. *TR
Power train, Sep 9, 2014
TRANSMISSION WILL SHUDDER WHILE ACCELERATING MAKING THE VEHICLE DANGEROUS AND DIFFICULT TO CONTROL. VEHICLE HAS BEEN TO THE DEALER MULTIPLE TIMES AND THEY HAVE YET TO FIX IT. RESEARCH HAS LED ME TO BELIEVE THAT THIS IS IMPACTING MANY OTHER JEEP'S ON THE ROAD TODAY. I DO NOT BELIEVE THEY ARE SAFE TO BE ON THE ROAD UNTIL THE PROBLEM IS REMEDIED. *TR
Power train, Sep 8, 2014
TRANSMISSION LOCKS UP AFTER STARTING, UNABLE TO SHIFT INTO ANY GEAR, AND MALFUNCTION INDICATOR LIGHT "MIL" IS ILLUMINATED. IN ORDER TO GET THE VEHICLE TO MOVE IT MUST BE SHUT OFF AND ON, SOMETIMES MORE THAN ONE TIME. AFTER 4 INCIDENTS, JEEP GC WAS BROUGHT TO LOCAL SERVICE DEPT. WHERE SEVERAL FLASH UPDATES WERE PERFORMED TO VEHICLES COMPUTER AND VALVE BODY PUMP BOX WAS ORDERED. JEEP WAS RETURNED FOR SERVICE 3 WEEKS LATER WHERE TRANSMISSION PUMP BOX WAS REPLACED AND TRANSMISSION RE-TRAINED. SINCE THEN THE ISSUE HAS CONTINUED TO OCCUR ON 3 SEPARATE OCCASIONS. ADDITIONALLY, NOW THE DIESEL EXHAUST REGENERATION COMES ON EVERY 30-40 MILES WHERE THE CAR MUST CONTINUE TO BE RUN UNTIL REGEN HAS COMPLETED, NO CHANGES HAD BEEN MADE TO DRIVING HABITS AND PRIOR TO TRANSMISSION WORK REGEN HAD NEVER NEEDED TO COME ON. IT IS UNKNOWN IF THE JEEP GC CAN MOVE WHEN THE MIL AND LOCKED SHIFTER OCCUR AS THE ISSUE HAS OCCURRED ONLY IN FLAT AREAS (MOSTLY HOME GARAGE), HOWEVER THIS COULD BE A DEADLY ISSUE IF PARKED ON HILL AND IF VEHICLE TRANSMISSION IS NOT LOCKING GEARS AND CAN MOVE FORWARD OR BACK. IT DOES NOT APPEAR THAT THIS IS THE CASE BUT CAN NOT BE RULED OUT. VEHICLE IS GOING BACK IN FOR SERVICE AND TRANSMISSION REPLACEMENT. BASED ON RESEARCH ONLINE IT WOULD APPEAR TRANSMISSION ISSUES WITH THE 2014 JEEP GC ARE WIDESPREAD AND EVEN AFTER REPAIRS ARE PERFORMED THE VEHICLE NEVER DRIVES PROPERLY OR AS IT DID PREVIOUSLY AND USUALLY HESITATES, SHIFTS HARD OR JERKS FORWARD WHICH IS ALSO VERY DANGEROUS AS IT SEEMS TO BE SPORADIC AND UNPREDICTABLE FOR DRIVERS. *TR
Power train, Electrical system, Sep 8, 2014
2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *SMD THE CONSUMER STATED TWICE, HE ENCOUNTERED A SERIOUS PROBLEM. WHEN HE ATTEMPTED TO MAKE A TURN, THE VEHICLE ALMOST STALLED. HE TRIED PUMPING THE ACCELERATOR, BUT THE VEHICLE WOULD ONLY MOVE AT A CRAWL. THE SECOND INCIDENT OCCURRED ON JULY 31, 2014, THE CONSUMER WAS ATTEMPTING TO MAKE A TURN, WHEN THE VEHICLE ALMOST STALLED. THE CONSUMER WAS INFORMED THERE WERE SOME WIRES THAT RUBBED AGAINST SOMETHING THAT CAUSED THE ENGINE TO STALL. *JB
Power train, Electrical system, Sep 5, 2014
I HAVE HAD THIS SUV FOR ALMOST ONE YEAR. ON MULTIPLY INSTANCES I HAVE THOUGHT TO HAVE PUT THIS TRUCK IN PARK, BUT IT HAS EITHER GONE INTO NEUTRAL OR REVERSE. IT COMES WITH AN ELECTRONIC SHIFTER. BECAUSE IT IS ELECTRONIC IT HAS THE SAME POSITION IN ANY AND ALL OF THE FOUR DESIRED GEARS. FURTHER COMPLICATING THE PROCESS OF MAKING SURE THE TRUCK IS IN THE DESIRED GEAR IS THAT THE ONLY WAY TO TELL WHAT GEAR YOU ARE IN IS BY AN ILLUMINATED SHIFTER WITH LETTERS P R N D/S ... WHEN IT VERY SUNNY OR YOU HAVE THE SUNROOF SHADE OPEN IT IS EVEN MORE DIFFICULT. HAVING THE SUNROOF OPEN ON A SUNNY DAY(DIFFERENT THAN JUST THE SHADE OPEN) IT IS ALMOST IMPOSSIBLE!! I BELIEVE SOMETHING TRAGIC WILL OCCUR EVENTUALLY IF THIS NOT CORRECTED. IT WONT WITH ME BECAUSE I AM VERY AWARE OF THE SITUATION. BUT SOMEONE SOMEWHERE WILL NOT BE AS AWARE OF IT AS I AM! I HAVE THE SAME TRUCK IN 2009 AND IT DOES NOT OPERATE IN THAT METHOD. I DO NOT KNOW HOW MANY OTHER VEHICLES OPERATE MANNER BUT I WILL NOT BE BUYING ANOTHER ONE AND THOUGHT OTHERS DESERVED THIS INFORMATION. *TR
Power train, Aug 9, 2014
AT RANDOM TIMES, TRANSMISSION STICKS BETWEEN DRIVE AND SPORT...AND WON'T SHIFT AND CAR SLOWS DOWN. HAVE TO PULL OUT OF TRAFFIC AND STOP TO GET TRANSMISSION BACK IN GEAR. VEHICLE BROUGHT IN FOR SERVICE JULY 2014 TO DEALERSHIP, WITHIN A MONTH....SAME PROBLEM. THIS VEHICLE IS UNSAFE AND DANGEROUS TO DRIVE. PRIOR TO THIS...I HAD THE CHECK ENGINE LIGHT COME ON 4 TIMES. *TR
Fuel system, Diesel, Power train, Engine, Jul 15, 2014
WHILE DRIVING UP A GRADE AT 50 MPH, VEHICLE BEGAN TO SHAKE/SHUDDER/VIBRATE. I HAD TO TRAMP THE ACCELERATOR TO ENGAGE THE TRANSMISSION TO WORK THROUGH THE SITUATION. THIS HAS HAPPENED AT LEAST A DOZEN TIMES. DEALER HAS NOT BEEN ABLE TO REPLICATE THE CONDITION. THE CATALYTIC CONVERTER IS BEING REPLACED ON 7/16. I DO NOT KNOW IF THIS IS THE CAUSE OF THE PROBLEM. *TR
Power train, Wheels, Service brakes, Jul 11, 2014
AFTER PURCHASING THE VEHICLE I STARTED THE FIRST LEG OF A 2000 MILE ROAD TRIP COMPRISING OF HIGHWAY AND WINDING RURAL ROADS. DURING A WINDING MOUNTAINOUS SECTION OF THE JOURNEY I STARTED TO SMELL SOMETHING I THOUGHT TO BE POSSIBLY A FBRUSH FIRE OR SOMETHING BURNING IN THE LOCALE I WAS DRIVING THROUGH. LATER DURING ANOTHER SECTION OF STOP AND GO DRIVING I STARTED TO SMELL IT AGAIN, AND NOTICED SOME BRAKE FADE AS WELL. FOR THE REMAINDER OF THIS LEG OF THE TRIP I USED THE PADDLE SHIFTERS TO REDUCE MY BRAKE USE. UPON A FUEL STOP BEFORE ENDING THE DAY'S TRAVEL, I NOTICED A THICK LAYER OF GREASE COATING THE INSIDE OF THE FRONT LEFT WHEEL. I DID A INTERNET SEARCH TO SEE IF THIS WAS A KNOWN ISSUE TO FIND SEVERAL OTHER OWNERS HAVE HAD THE SAME ISSUE. I HAVE SCHEDULED AN APPOINTMENT AT A JEEP DEALER FOR SERVICE. HOPEFULLY JEEP CAN REMEDY THIS SEEMINGLY COMMON PROBLEM. *TR
Suspension, Power train, Jul 3, 2014
BOTH CV AXLE BOOTS LEAKED ALL THE GREASE OUT. HAD THE AXLES REPLACED WITH NEW PARTS FROM THE MFG, AND BOTH BOOTS LEAKED AGAIN AFTER ONLY 475 MILES OR LESS. APPEARS THAT THE BANDS ON THE BOOTS ARE NOT TIGHT ENOUGH, OR THE BOOTS MAY BE TOO SHORT. THEY SEEM TO PULL APART IF WHEELS ARE STEERED CLOSE TO MAXIMUM RADIUS. THE ISSUE IS THAT THE GREASE IS SLUNG ALL OVER THE WHEELS AND ONTO THE FRONT DISC BRAKE ASSEMBLIES. THIS CAN CAUSE LOSS OF BRAKES OR SEVERE BRAKING ISSUES THAT CAN LEAD TO A SERIOUS ACCIDENT. I CALLED JEEP CUSTOMER SERVICE AND THEY ARE AWARE OF THE ISSUE BUT TOLD ME NO RECALL IS CURRENT. THEY CALLED MY DEALER IN WILMINGTON NC, AND I HAVE ANOTHER APPOINTMENT TO REPLACE. THESE WILL BE THE THIRD SET OF CV AXLES. THE JEEP FORUMS ONLINE ARE FULL OF THIS ISSUE. SEEMS TO BE A PROBLEM WITH VEHICLES BUILT AROUND MARCH/APRIL 2014. THIS SHOULD BE A RECALL WITH A RECOGNIZED APPROVED FIX. THERE ARE PROBABLY SEVERAL VEHICLES THAT ARE AFFECTED BY THIS AND THE OWNERS ARE COMPLETELY UNAWARE OF THE PROBLEM AS IT REQUIRES YOU TO LOOK FOR IT. DANGEROUS. *TR
Power train, Electrical system, Exterior lighting, Jul 2, 2014
DURING A VACATION TRIP, WE PARKED THE VEHICLE IN A REMOTE MOUNTAIN ROAD TURN-OUT AREA TO TAKE A SCENIC PHOTO. RETURNED TO VEHICLE, STARTED THE VEHICLE; HOWEVER, NO MATTER HOW MANY TIMES AND WHAT METHODS WERE USED, THE TRANSMISSION WOULD ONLY POP-BACK INTO PARK. ON SAFECAR.GOV, I NOTED PREVIOUS 2014 JEEP CHEROKEE COMPLAINTS CONCERNED WITH THE TRANSMISSION POPPING ONLY INTO NEUTRAL; BUT, FOR US IT WAS POPPING ONLY INTO PARK. THE TOWING COMPANY DID OVER $3,000 WORTH OF FRONT-END DAMAGE TO VEHICLE IN ATTEMPTING TO TOW IT WHILE THE TRANSMISSION WAS FROZEN IN PARK. ON THE SAME TRIP, THE DASHBOARD CONTROLS WOULD GO COMPLETELY DARK ON AN APPARENT INFREQUENT RANDOM BASIS. WE ALSO NOTED CRUISE CONTROL ACCELERATION PROBLEM WITH UNEXPECTED AND OR APPARENTLY RANDOM UNCONTROLLED ACCELERATIONS BEYOND DRIVER'S EXPECTATIONS OR IMMEDIATE CONTROL. BOTH OF THESE WHICH FRIGHTENED US. ANOTHER STRANGE THING WE NOTED WAS WHEN THE TRANSMISSION CHANGED GEAR (PRIMARILY IN LOWER GEARS), THE VEHICLE JERKED IN A ROUGH MANNER BEYOND WHAT WE HAVE EXPERIENCED IN ANY OTHER MODERN VEHICLES. *TR
Power train, Jul 2, 2014
VEHICLE LOST ALL FORWARDED SPEED (ENGINE WAS STILL RUNNING), TRANSMISSION WAS NOT ALLOWING THE VEHICLE TO CONTINUE TO MOVE FORWARDED. MY JEEP WAS ALMOST HIT SEVERAL TIMES BY DIFFERENT EIGHTEEN WHEELERS, CARS, AND PICKUPS WHILE TRYING TO GET THE JEEP OFF THE HIGHWAY TO A MORE SAFE SPOT. MY FAMILY AND I WHERE PUT IN GREAT DANGER BECAUSE OF THIS INCIDENT. THE SECOND OCCURRENCE WAS WHEN I LEFT THE JEEP IN PARK AND WALKED IN FRONT OF IT, AT WHICH TIME THE JEEP BEGAN TO MOVE FORWARDED HITTING ME, IF IT WERE NOT FOR MY WIFE SITTING IN THE PASSENGER SEAT AND PUSHING THE SHIFTER UP, I WOULD HAVE BEEN RAN OVER. THE SHIFTER IS NOT SUPPOSED TO MOVE WITHOUT APPLYING THE BRAKE (A MAJOR PROBLEM EXISTS SOMEWHERE). THE THIRD OCCURRENCE WAS WHEN WE ENTERED THE HIGHWAY WITH THE POSTED SPEED LIMIT OF 70 MPH, THE JEEP WOULD NOT ACCELERATE FASTER THAN 38 MPH. AGAIN MY FAMILY WAS IN IMMEDIATE DANGER BECAUSE OF THE HILLY TERRAIN AND THE TRAFFIC RUNNING UP ON US AT 70 MPH. WE FOUND OURSELVES HAVING TO PARK ON THE SIDE OF THE ROAD PLACING OURSELVES IN ANOTHER DANGEROUS ENVIRONMENT. THE TRANSMISSION FINALLY ENGAGE PROPERLY AND WE WERE ABLE TO GET THE JEEP TO THE REPAIR SHOP. THE JEEP HAD ALREADY BEEN IN THE SHOP TWICE FOR THE FRONT DRIVE AXLE. THE SECOND TIME IT WAS IN THE SHOP, THEY WERE SUPPOSE TO CHECK OUT THE TRANSMISSION TO CORRECT WHAT HAD HAPPENED THE FIRST TIME THE JEEP STOPPED RUNNING DOWN THE HIGHWAY. MY FAMILY WAS LUCKY THAT WE DID NOT HAVE A MAJOR ACCIDENT BECAUSE OF THESE PROBLEMS. I FEEL THAT AN INVESTIGATION NEEDS TO BE INITIATED QUICKLY BEFORE SOMEONE OR SOME FAMILY DIE IN A FATAL CRASH BECAUSE OF THESE PROBLEMS. *TR