2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: power train
474 reports, newest first. Show all
Fuel system, Gasoline, Power train, Jun 25, 2014
THE VEHICLE DOES NOT RELIABLY SELECT THE PARK POSITION AND IN GENERAL IT IS VERY AWKWARD TO SELECT ANY GEAR WITHOUT PUTTING INTO THE WRONG GEAR, REVERSE FOR FORWARD, NEUTRAL FOR REVERSE, ETC , . ON MULTIPLE OCCASIONS AFTER THE VEHICLE WAS APPARENTLY PUT IN PARK IT SUDDENLY ROLLED AWAY IN REVERSE GEAR. IT WAS THEN VERY DIFFICULT TO SELECT THE PARK POSITION TO STOP THE VEHICLE . THE SUDDEN MOVEMENT IN REVERSE ALMOST CAUSED THE VEHICLE TO HIT ANOTHER CAR. PROBLEM HAS OCCURRED ON AT LEAST FIVE OCCASIONS. *TR
Power train, Jun 24, 2014
FRONT CV AXLE BOOT IS EXPLODED. THE RETAINING CLIP HAS FALLEN OFF, GREASE IS EVERYWHERE. THE VEHICLE DID NOT EVEN MAKE THE TRIP BACK FROM THE DEALERSHIP WHEN NEW, CAR HAS LESS THAN 150 MILES. *TR
Suspension, Power train, Service brakes, Jun 22, 2014
DRIVER'S SIDE FRONT OUTER CV JOINT BOOT SLIPPED DUE TO AN IMPROPERLY-INSTALLED BOOT CLAMP AND THE GREASE FROM THE JOINT MIGRATED TO THE BRAKE SPLASH GUARD, SUSPENSION COMPONENTS, AND INSIDE OF THE WHEEL ON THAT SIDE. NO GREASE APPARENT ON THE BRAKE ROTOR AT THIS TIME, HOWEVER THE DEALER, GRAPEVINE DODGE CHRYSLER JEEP, IN GRAPEVINE, TX, HAS INSTRUCTED ME TO DRIVE THE VEHICLE TO THEM FOR SERVICE IN A FEW DAYS. ANY GREASE ON THE BRAKE ROTOR COULD CAUSE A BRAKE FAILURE ON THAT SIDE (LEADING TO LOSS OF CONTROL) AND WOULD REQUIRE SOME PARTS TO BE REPLACED. I UNDERSTAND THAT THIS IS A COMMON PROBLEM WITH JEEP GRAND CHEROKEES MANUFACTURED IN MARCH AND APRIL OF 2014, HOWEVER THE DEALER'S SERVICE ADVISOR WHOM I SPOKE WITH APPEARS TO BE UNAWARE OF THE TREND AND LARGELY IGNORANT OF THE DANGER THAT IT PRESENTS. *TR
Suspension, Power train, Jun 11, 2014
PURCHASED BRAND NEW JEEP GRAND CHEROKEE OVERLAND 4X4 WITH A 03/14 BUILD DATE ON MAY 26, 2014. ON MAY 30TH, 2014.....5 DAYS LATER......NOTICED AN EXCESSIVE AMOUNT OF GREASE ON THE INSIDE OF BOTH FRONT RIMS. AFTER RESEARCHING THE ISSUE, CAME ACROSS A BLOG ON JEEPFORUM.COM THAT DESCRIBED AND PROVIDED PICTURES OF OTHERS WITH SAME BUILD DATE THAT HAD EXPERIENCED THE SAME PROBLEM. NOTIFIED JEEP CUSTOMER CARE HOTLINE OF THE ISSUE AND THEY CLAIMED TO HAVE NO KNOWLEDGE OF ISSUE. TOOK VEHICLE TO DEALERSHIP IT WAS PURCHASED FROM AND THEY DIAGNOSED THE ISSUE AS A LOOSE CLAMP ON THE FRONT CV DRIVESHAFT AXLES. BOTH SIDES HAD TO BE REPLACED. DEALERSHIP CLAIMED TO BE UNAWARE OF THE ISSUE AFFECTING A LARGER NUMBER OF JEEP AND DODGE OWNERS. HOW MANY INDIVIDUALS NEED TO DIE/BE HURT FOR A RECALL TO BE ISSUED FOR THIS FACTORY DEFECT? HTTP://WWW.JEEPFORUM.COM/FORUM/F309/FACTORY-DEFECT-WARNING-GREASE-FRONT-WHEELS-3-14-BUILD-DATE-2352729/INDEX18.HTML. *TR
Steering, Power train, Jun 11, 2014
INSPECTED FRONT WHEELS NOTICING GREASE ON THE INSIDE OF RIMS. UPON FURTHER INSPECTION, FOUND DEFECTIVE CV JOINT BOOTS CAUSING GREASE TO BE SPREAD ALL OVER INSIDE OF BOTH FRONT WHEELS. *TR
Power train, Jun 11, 2014
THE VEHICLE SLIPPED INTO "MANUAL SHIFT MODE" SEEMINGLY ON IT'S OWN NOT ALLOWING THE TRANSMISSION TO SHIFT AFTER I PULLED OUT OF MY DRIVEWAY. IT WAS THEN STUCK IN 2ND GEAR (8 SPEED TRANSMISSION) AND THE TACHOMETER WENT TO REDLINE (OVER 6500 RPM)AS I WAS EXPECTING TO INCREASE TO NORMAL DRIVING SPEED. THERE WAS NO ONCOMING TRAFFIC OR IT COULD HAVE LEFT ME IN THE ONCOMING LANE TOO LONG. THIS HAS HAPPENED MULTIPLE TIMES. I REPORTED TO THE DEALER AND I AM TOLD THIS IS MANUAL MODE AND NORMAL BEHAVIOR. THE PLACEMENT OF THE MANUAL SHIFT PADDLES ON THE STEERING WHEEL MAKE IT CONVENIENT TO EXTEND A FINGER AND SHIFT UP OR DOWN. THIS PLACEMENT ALSO MEANS YOU REPEATEDLY GO INTO MANUAL SHIFT MODE WHEN YOU DO NOT WANT TO. WHEN TURNING LEFT ACROSS A FEW LANES OF ONCOMING TRAFFIC IT CAN BE DANGEROUS. THERE IS NO WAY TO PREVENT THIS AS THE SHIFT PADDLES ARE ACTIVE ALL OF THE TIME AND ANY TOUCH PUTS YOU IN MANUAL AND THE ONLY WAY OUT IS TO PULL BACK ON THE CONSOLE SHIFT LEVER AND SWITCH TO SPORT MODE THEN AGAIN TO DRIVE MODE WHICH IS WHERE I STARTED OR CONTINUE MANUALLY SHIFTING. WHILE MANUAL SHIFTING IS AN OPTION THAT MAY BE NEEDED WHEN "4 WHEELING" OVER ROCK OR IN MUD ETC., THERE SHOULD BE A WAY TO SELECT IT WHEN WANTED AND NOT HAVE IT POP IN AT RANDOM. ALL IT WOULD TAKE IS SOME PROGRAMMING OF THE TRANSMISSION TO REQUIRE THAT BOTH SHIFT PADDLES BE HELD DOWN FOR A FEW SECOND UNTIL THE DISPLAY SAYS "MANUAL SHIFT MODE ON" BEFORE THE TRANSMISSION IS ALLOWED TO SHIFT USING THE PADDLES. IT COULD BE TURNED OFF IN THE SAME MANNER. NO PARTS OR EXTRA HARDWARE NEEDED, JUST PROGRAMMING. *TR
Power train, Engine, Jun 4, 2014
AS OF YESTERDAY I HAVE HAD MY 2014 GRAND CHEROKEE FOR 1 YEAR. I BOUGHT IT WITH 6 MILES ON IT BRAND NEW. SINCE THEN I HAVE BEEN BACK TO THE DEALER 16 TIMES FOR NUMEROUS ISSUES. 4 OF WHICH WAS RELATED TO THE FAULTY TRANSMISSION. THERE WERE 3 FLASH UPDATES FOR THE TRANSMISSION AND NONE OF THE ADDRESSED HE PROBLEM. THE ROUGH SHIFTING, JERKING OF THE VEHICLE AND EXTREMELY HIGH RUNNING RPM'S MUST BE DOING FURTHER DAMAGE TO THE POWER TRAIN. THERE IS NO SMOOTH SHIFTING FROM 1-2-3 NOR IS THERE FROM 3-2-1. GETTING ON AND OFF THE HIGHWAY IS ALWAYS INTERESTING. TRYING TO GET ON THE HIGHWAY THE VEHICLE FEELS BOGGED DOWN AND TAKES SOME TIME TO SHIFT TO THE NEXT GEAR. YOU ARE GIVING IT GAS AND IT JUST IS STUCK IN 3-4 OR 5TH GEAR AND YOU ARE PUTTING ON THE HIGHWAY TRYING TO GET ON AND THEN OUT OF NO WHERE THE TRANSMISSION UNLEASHES AND THE CAR JUST TAKES OFF. GETTING OFF THE HIGHWAY ON AN EXIT RAMP ANY TIME OF SLOW DOWN (FAST OR GRADUALLY) THE CAR JUST WHINES AND THE RPM'S ARE WAY IN THE RED, SINCE THE TRANSMISSION WILL NOT DOWNSHIFT PROPERLY. AGAIN BROUGHT IT TO THE DEALER THAT SOLD IT TO ME FOR ALL THE FLASH UPDATES AND ANOTHER VISIT TO SAY IT IS STILL NOT OPERATING PROPERLY AND THEY TOLD ME TO RUN IT IN SPORT MODE OR TURN OFF THE ECO BUTTON. WELL WHAT GOOD IS GIVING YOU THE OPTION FOR A ECO BUTTON AND CAN'T EVEN USE IT....NOT TO MENTION IT REALLY DOESN'T ADDRESS THE UNDERLINING PROBLEM WITH THE FAULTY TRANSMISSION. VERY FRUSTRATED WITH HE CAR, JEEP AND THE DEALER DUE TO THEIR LACK OF SUPPORT. THIS IS A WELL KNOWN ISSUE ON THIS NEW RELEASED VEHICLE AND NO ONE WANTS TO FIX IT UNTIL SOMEONE UNFORTUNATELY GETS HURT FROM FAULTY OPERATION OF THE POWER TRAIN. I NOW HAVE ABOUT 10,000 MILES AND STILL LIKE FROM DAY ONE I AM HAVING ALL THE SAME TRANSMISSION PROBLEMS. *TR
Power train, Electrical system, Jun 3, 2014
I LEASED MY CAR FROM MAY 9 2013. I HAVE PROBLEMS WITH TAIL GATE (TRUNK ) AND REAR VIEW CAMERA TALL GATE UNEXPECTEDLY OPENING ON THE ROAD AND IMPOSSIBLE TO CLOSE IT. SOME TIMES IMPOSSIBLE TO OPEN TALL GATE. THIS PROBLEM OCCURRED ALREADY FEW TIMES ON ROAD AND ALL MY STAFF FROM TRUNK WAS ON THE ROAD. REAR VIEW CAMERA DOESN'T WORK. SCREEN TURNS BLUE I WAS IN SERVICE 7 TIMES SINCE NOV 07 2013, BUT THEY STILL DID NOT FIX. CHRYSLER OPENED CASE #[XXX] BUT THEY DO NOTHING, ONLY ARE SUGGESTING ME TO GO IN SERVICE AGAIN. USING CAR BECOMES UNSAFE BECAUSE THE TRUNK CAN BE OPENED AT ANY TIME ON ROAD I PAY REGULARLY LEASE AND ALREADY IN DESPAIR THEY DON'T NOT ANSWER TO MY REQUESTS. THANK YOU FOR YOUR HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Power train, Service brakes, Jun 1, 2014
AFTER DRIVING VEHICLE FOR FIRST WEEK OF PURCHASE, WHILE CLEANING VEHICLE I NOTICED AN INCREDIBLE AMOUNT OF GREASE ON THE INSIDE OF THE FRONT RIMS. LOOKED UNDER THE VEHICLE THE RIGHT DRIVERS BOOT WAS SPLIT AND THE CLAMP WAS HANGING AROUND THE AXLE. WHEN I RETURNED VEHICLE TO DEALER THEY LOOKED AT IT AND SAID IT WAS SAFE TO DRIVE UNTIL THEY ORDERED THE REPLACEMENT PARTS WHICH WAS ON BACKORDER. IT HAS BEEN TWO WEEKS SINCE THEN AND STILL NO PARTS HAVE COME IN. I AM CONCERNED ABOUT DRIVING THE VEHICLE BECAUSE THE GREASE IS ALL OVER THE DISC BRAKE PADS AND COULD CAUSE AND ACCIDENT DUE TO BRAKE FAILURE FROM THE GREASE. *TR
Power train, May 31, 2014
AS OF YESTERDAY I HAVE HAD MY 2014 GRAND CHEROKEE FOR 1 YEAR. I BOUGHT IT WITH 6 MILES ON IT BRAND NEW. SINCE THEN I HAVE BEEN BACK TO THE DEALER 16 TIMES FOR NUMEROUS ISSUES. 4 OF WHICH WAS RELATED TO THE FAULTY TRANSMISSION. THERE WERE 3 FLASH UPDATES FOR THE TRANSMISSION AND NONE OF THE ADDRESSED HE PROBLEM. THE ROUGH SHIFTING, JERKING OF THE VEHICLE AND EXTREMELY HIGH RUNNING RPM'S MUST BE DOING FURTHER DAMAGE TO THE POWER TRAIN. THERE IS NO SMOOTH SHIFTING FROM 1-2-3 NOR IS THERE FROM 3-2-1. GETTING ON AND OFF THE HIGHWAY IS ALWAYS INTERESTING. TRYING TO GET ON THE HIGHWAY THE VEHICLE FEELS BOGGED DOWN AND TAKES SOME TIME TO SHIFT TO THE NEXT GEAR. YOU ARE GIVING IT GAS AND IT JUST IS STUCK IN 3-4 OR 5TH GEAR AND YOU ARE PUTTING ON THE HIGHWAY TRYING TO GET ON AND THEN OUT OF NO WHERE THE TRANSMISSION UNLEASHES AND THE CAR JUST TAKES OFF. GETTING OFF THE HIGHWAY ON AN EXIT RAMP ANY TIME OF SLOW DOWN (FAST OR GRADUALLY) THE CAR JUST WHINES AND THE RPM'S ARE WAY IN THE RED, SINCE THE TRANSMISSION WILL NOT DOWNSHIFT PROPERLY. AGAIN BROUGHT IT TO THE DEALER THAT SOLD IT TO ME FOR ALL THE FLASH UPDATES AND ANOTHER VISIT TO SAY IT IS STILL NOT OPERATING PROPERLY AND THEY TOLD ME TO RUN IT IN SPORT MODE OR TURN OFF THE ECO BUTTON. WELL WHAT GOOD IS GIVING YOU THE OPTION FOR A ECO BUTTON AND CAN'T EVEN USE IT....NOT TO MENTION IT REALLY DOESN'T ADDRESS THE UNDERLINING PROBLEM WITH THE FAULTY TRANSMISSION. VERY FRUSTRATED WITH HE CAR, JEEP AND THE DEALER DUE TO THEIR LACK OF SUPPORT. THIS IS A WELL KNOWN ISSUE ON THIS NEW RELEASED VEHICLE AND NO ONE WANTS TO FIX IT UNTIL SOMEONE UNFORTUNATELY GETS HURT FROM FAULTY OPERATION OF THE POWER TRAIN. I NOW HAVE ABOUT 10,000 MILES AND STILL LIKE FROM DAY ONE I AM HAVING ALL THE SAME TRANSMISSION PROBLEMS. *TR
Power train, May 29, 2014
I HAVE OWNED A NEW 2014 GRAND CHEROKEE LIMITED V6 FOR SIX MONTHS AND HAVE EXPERIENCED ROUGH SHIFTING WITH MY TRANSMISSION FROM DAY 1. THE TRANSMISSION IS ESPECIALLY ROUGH WHEN COLD AND/OR SHIFTING FROM 1->2->3 AND 2->1 DOWNSHIFTS. I HAVE BROUGHT IT IN TO JEEP NUMEROUS TIMES FOR A FIX, THE DEALER RECOGNIZES THAT THE TRANSMISSION IS NOT SHIFTING SMOOTH OR CORRECT, BUT SAYS UNTIL THERE'S A FIX OR UPDATE FROM JEEP, THERE'S NOTHING THAT CAN BE DONE. IT IS VERY FRUSTRATING TO SPEND $45K ON A NEW VEHICLE THAT HAS "JERKY" TRANSMISSION SHIFTING, TO THE POINT WHERE I CANNOT USE MY VEHICLE WITH BUSINESS CLIENTS DUE TO THE HARSH RIDE. I'VE BEEN ON MULTIPLE JEEP FORUMS AND BASED ON THE NUMBER OF POSTINGS ABOUT THIS ISSUE, THE DISCONTENT IS WIDESPREAD AMONG JEEP OWNERS AND FANS. WITH THE ISSUE GETTING WORSE OVER TIME, I'M CONCERNED MY TRANSMISSION WILL FAIL AND BECOME A SERIOUS SAFETY ISSUE. *TR
Power train, Electrical system, Air bags, Seat belts, Vehicle speed control, May 24, 2014
TRAVELING AT HIGHWAY SPEED NUMEROUS WARNING MESSAGES AND WARNING CHIMES STARTED TO GO OFF. CREATED DISTRACTIONS TO DRIVING AND IT APPEARS THAT AIR BAG AND SEAT BELTS STOPPED FUNCTIONING INTERMITTENTLY. CRUISE CONTROL ALSO FAILED. VEHICLE ALREADY SERVICED ON ALL PRIOR RECALLS TWO MONTHS AGO. THESE ISSUES ARE NEW STARTING ON 5/23/2014. DEALER APPT IS SCHEDULED FOR 5/26/2014. IN PAST, ALSO REPORTED ISSUES WITH TRANSMISSION SHIFTING AND HVAC. NOT A WELL TESTED VEHICLE. FAR TOO MANY DANGEROUS ISSUES WITH VEHICLE. HOPE NHTSA CAN INVESTIGATE ISSUES. *TR
Steering, Suspension, Power train, May 24, 2014
I NOTICED GREASE COATING INSIDE OF FRONT WHEEL WHILE WASHING CAR. UPON INSPECTION, THE CV BOOT APPEARED AJAR AND THE ASSEMBLY WAS EXPOSED. ONLY 170 MILES ON THE VEHICLE BEFORE FAILURE OF COMPONENT. WITH A LITTLE RESEARCH ON JEEP GARAGE FORUM, MANY CONSUMERS ARE COMPLAINING, SPECIFICALLY WITH BUILD DATES AROUND MARCH 2014, WHICH THIS CAR IS PRESUMED BUILT AROUND. UNKNOWN IF SECOND FAILURE OF PASSENGER SIDE CV BOOT IS IMMANENT.. CAR IS NOW IN THE DEALER LOT AWAITING ASSEMBLY COMPONENT. *TR
Steering, Power train, May 23, 2014
FAILURE IN DRIVERS SIDE CV JOINT. GREASE SPLATTERED EVERYWHERE. UPON INVESTIGATION, THIS IS A COMMON ISSUE THAT JEEP WILL NOT ADDRESS PROACTIVELY. I ASKED SERVICE TO REPLACE BOTH HALVES AS ONE SIDE FAILURE IS A SURE SIGN THAT THEY BOTH WILL GO. THEY REFUSED INSISTING AGAIN THAT THE OTHER ONE WAS FINE. THAT'S WHAT THEY TOLD ME BEFORE I TOOK DELIVERY - THEY WERE BOTH FINE. NOW, I'LL HAVE TO GO THROUGH THIS PROCESS TWICE - ON A TRUCK THAT IS 9 DAYS OLD. *TR
Power train, Wheels, May 22, 2014
AFTER ONLY A FEW DAYS OF OWNERSHIP, I NOTICED MY FRONT WHEELS WERE COVERED WITH GREASE ON THE INSIDE. I TOOK IT TO THE DEALER AND THE SERVICE MAN WAS SURPRISED WHEN HE NOTICED MY CV BOOTS WERE COMPLETELY MISSING ON BOTH THE LEFT AND RIGHT FRONT WHEELS. DEALER REPLACED BOTH SHAFT AXLES. THERE ARE MANY OTHER PEOPLE WHO HAVE EXPERIENCED THIS SAME ISSUE. YOU CAN READ ABOUT IT MORE AT THIS WEBSITE LINK: HTTP://WWW.JEEPGARAGE.ORG/F73/GREASE-IN-BOTH-FRONT-WHEELS-NORMAL-73976.HTML. *TR
Power train, Wheels, May 20, 2014
OBSERVED GREASE SPLATTERED ON THE INSIDE OF BOTH FRONT WHEELS. TOOK VEHICLE TO THE DEALERSHIP WHERE THEY DETERMINED THE CAR NEEDED TO HAVE ITS AXLES REPLACED. BELIEVE BOTH CV BOOTS FAILED SPILLING GREASE ONTO WHEELS AND AXLES. *TR
Power train, May 20, 2014
THE FRONT RIGHT CV JOINT BOOT FAILED AND THE GREASE FLEW OUT ALL OVER THE FRONT WHEEL AND BRAKE COMPONENTS. *TR
Power train, May 20, 2014
AT AROUND 1200 MILES, I NOTICED GREASE ON THE DRIVER SIDE WHEEL. AFTER LOOKING UNDERNEATH THE VEHICLE I SAW THAT THE DRIVERS SIDE AXLE BOOT CLAMP HAS FAILED, RESULTING IN THE BOOT COMING OFF THE AXLE AND SPRAYING AXLE GREASE ALL OVER THE WHEEL, SUSPENSION AND BRAKES. *TR
Steering, Power train, Wheels, May 19, 2014
CV BOOTS ARE NOT PROPERLY SECURED RESULTING IN THE EXPOSURE OF CV SHAFT TO THE ELEMENTS AND LOSS OF GREASE. NOTIFIED RICK HENDRICK JEEP IN CHARLESTON, SC. THE PART IS ON BACKORDER AND WAS INSTRUCTED TO CONTINUE TO DRIVE THE VEHICLE UNTIL REPLACEMENT SHAFT ARRIVED. *JS
Power train, May 18, 2014
VEHICLE WAS PURCHASED NEW. TOOK 3 MONTHS TO BUILD AND WAS DELIVERED ON APRIL 30, 2014 TO DUNN CHRYSLER JEEP IN LEBANON, KY. READ ON JEEPFORUM.COM THAT THE FRONT CV BOOTS ON JEEP GRAND CHEROKEES BUILT DURING MARCH AND APRIL 2014 WERE FAILING. THEY WERE COMING APART AND WERE SLINGING GREASE EVERYWHERE. SOMETIMES IT WAS THE RIGHT FRONT AXLE AND OTHER TIMES IT WAS THE LEFT FRONT AXLE. CRAWLED UNDER MY VEHICLE WHICH WAS BUILT APRIL 2014 AND BOTH FRONT AXLES HAD GREASE SLUNG ALL OVER BOTH FRONT WHEELS AND CV BOOTS WERE SHOT. VEHICLE IS BASICALLY UNSAFE TO DRIVE UNTIL FRONT AXLES ARE REPLACED. *JS
Power train, May 16, 2014
VEHICLE WAS TRAVELING AT APPROXIMATELY 50 MPH WHEN IT VIOLENTLY JERKED AND THE ENGINE LIGHT CAME ON. I STOPPED THE CAR AND NOTICED THAT THE NUMBER 6 REMAINED NEXT TO THE 'D' GEAR INDICATOR. WHEN I TRIED TO DRIVE AND PRESSED THE ACCELERATOR, THE ENGINE ROARED BUT THE CAR BARELY MOVED. THE NUMBER 6 REMAINED ON. THE CAR WAS TOWED TO THE DEALER, WHO TOLD ME THAT I NEED A NEW TRANSMISSION AT 1,900 MILES! *TR
Power train, May 1, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 350 AND THE CURRENT MILEAGE WAS 5,300.
Power train, Electrical system, Air bags, Seat belts, Apr 22, 2014
WHILE TRAVELING HOME FROM A FAMILY VACATION AT ABOUT 40 MPH MY SEAT BELT LIGHT STARTED FLASHING SAYING THAT THE DRIVER AND PASSENGER AIR SEAT BELT WAS NOT ENGAGED ALONG WITH THE LIGHTS AND DINGING ALARM SAYING THAT THE AIR BAG IS IN NEED OF SERVICE, THIS HAS NOT GONE OFF AND THE DINGING IS CONSTANT. I CALLED AND SET UP AN APPOINTMENT AT THE DEALERSHIP AND WAITED 4 HOURS FOR THEM TO TELL ME THAT THEY DID NOT HAVE PARTS NEEDED TO REPAIR THE ISSUE THAT IT WAS ON BACK ORDER (AT LEAST 1 1/2 WEEKS) BUT WOULD NOT BE PROVIDING A RENTAL CAR SINCE THE CAR WAS STILL DRIVE ABLE AND THAT THEY WOULD CALL WHEN THE PART WAS IN. I AM VERY UPSET BECAUSE I AM IN THE AUTOMOTIVE INDUSTRY AND KNOW THAT THIS IS A SAFETY CONCERN/ RISK. I HAVE ALSO BEEN EXPERIENCING ISSUES WITH MY TRANSMISSION. I REGRET MAKING THIS PURCHASE. *TR
Power train, Structure, Apr 17, 2014, crash
I HAVE A LONG NARROW DRIVEWAY WITH A BIT OF A SLOPE TOWARD THE HOUSE. WHEN GOING OUT THE DRIVEWAY I SEEN A TRASH CONTAINER TIPPED OVER. I PUT THE VEHICLE IN PARK, LETTING IT IDLE, WHILE I EXITED THE VEHICLE TO REMOVE THE CONTAINER. LOOKING BACK I SEEN THE JEEP BACKING DOWN THE DRIVEWAY TOWARD THE HOUSE UNDER IT'S OWN POWER. I TRIED CATCH IT,BUT IT HIT THE SIDE OF THE HOME ON A GARAGE WALL. TOTAL DAMAGE TO THE VEHICLE IS AROUND $9400 I'VE YET TO GET THE HOUSE DAMAGE ESTIMATE BACK. I DIDN'T SEE IF THE VEHICLE WAS IN PARK OR REVERSE WHEN I EXITED. I PUSHED THE SHIFTER CLEAR FORWARD TILL IT STOPPED, THEN EXITED. THE SHIFTER HAS TO GO THRU REVERSE BEFORE IT GETS TO PARK. IN THE PAST I'VE NOTICED THAT IT DID NOT ALWAYS GO INTO PARK WHEN I HAD PUT IT THERE. I DRIVE LIKE NORMAL PEOPLE DRIVE. I HAVE 55+ YEARS OF DRIVING EXPERIENCE. WE SHIFT BY FEEL AND NOT ALWAYS LOOKING DOWN AT THE SHIFTER. WHEN A SHIFT LEVER GOES THRU THE MOTION FORWARD AND STOPS, WE EXPECT IT TO BE IN PARK, NOT REVERSE. THIS IS A MAJOR FLAW IN THE VEHICLE. I LOVE THE NEW 8 SPEED TRANSMISSION, BUT DON'T TRUST THE SHIFTING MECHANISM. MY WIFE IS VERY RELUCTANT TO DRIVE IT BECAUSE OF THIS ISSUE. I'VE CONTACTED CHRYSLER ABOUT THE ISSUE. THEY SEEM CONCERNED AND ARE WANTING TO LOOK AT THE VEHICLE WHEN REPAIRED. HOWEVER, I'M NOT CERTAIN, HEARING ABOUT OTHER ISSUES WITH VEHICLES, WHETHER THEY ARE JUST TRYING TO BLOW SMOKE UNTIL I QUITE DOWN. I DID OBTAIN A LEG INJURY WHEN ATTEMPTING TO STOP THE VEHICLE. NOT SERIOUS, BUT SURELY COULD HAVE BEEN. HAD THERE BEEN A CHILD, PET OR OTHER PERSON BEHIND THE VEHICLE, IT COULD HAVE BEEN DISASTROUS. THERE NEEDS TO BE A FIX TO THIS PROBLEM. I HAVE A FAMILY MEMBER THAT WORKS FOR STATE FARM INSURANCE. THEY'VE ALSO HAD SIMILAR COMPLAINTS. THERE'S NOT DETENT IN THE SHIFTING, IT JUST GOES FORWARD AND STOPS. ALL ELECTRONIC, NOT MECHANICAL AS THEY USED TO BE.
Power train, Electrical system, Apr 15, 2014
SINCE I BOUGHT THIS VEHICLE WHEN ONE TURNS A CORNER AND THE PADDLE SHIFTER IS IN ADVERTENTLY TOUCHED THE CAR CAN DROP INTO ANY GEAR AND CAN SLOW SO THAT ONE STANDS A RISK OF BEING REAR ENDED AS HAS NARROWLY HAPPENED TO ME . THERE IS A REAL NEED TO PREVENT THIS DANGEROUS BEHAVIOR TO HAVE A PREVENTER MECHANISM OF SOME SORT TO PREVENT THIS BY REPROGRAMMING THE SOFTWARE OR BY MECHANICAL MEANS BY INSTALLING A SWITCH OF SOME SORT THAT MUST BE SEPARATELY ENGAGED TO TRANSFER CONTROL OF GEAR TO THE PADDLE SHIFTER. *TT