2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: power train
474 reports, newest first. Show all
Power train, Vehicle speed control, Engine, Jan 10, 2020
AFTER THE MANDATORY EMISSIONS MODIFICATION THAT WAS REQUIRED ON THE ECODISEL 3.0 LITER DODGE AND JEEP VEHICLE, THERE HAS BEEN A SIGNIFICANT DECREASE IN VEHICLE PERFORMANCE. THE VEHICLE HAS LOST PERFORMANCE IN SHIFTING, ACCELERATION (RESPONSE), FUEL EFFICIENCY AND OVERALL POWER. THIS IS NOT ONLY PERFORMANCE RELATED, BUT ALSO A MAJOR SAFETY ISSUE AS IT MAKES IT DIFFICULT TO ACCELERATE PROPERLY WHEN MAKING TURNS INTO ONCOMING TRAFFIC.
Power train, Engine, Dec 31, 2019
VEHICLE HAD AN AEM RECALL PERFORMED AND NOW THE INTERIOR OF VEHICLE AS WELL THE EXTERIOR REAKS OF DIESEL FUMES ALL THERE IS A TERRIBLE HESITATION AND AT TIMES ALMOST A DELAY IN THE THROTTLE WE HAVE MADE NUMEROUS COMPLAINTS AND TRIPS TO THE JEEP DEALER THEY SAY THEY CANNOT FIND ISSUES THE REASON BEHIND IT. WE JUST SPENT 5 HOURS AT THE DEALER FOR A CLOGGED DPF FILTER ONLY TO LEAVE AND HAVE MY WIFE VOMIT FROM THE FUMES WE PULLED OVER SEVERAL TIMES TO GET FRESH AIR.. I SPOKE TO LYNN AT FCA CUSTOMER CARE BADGE NUMBER LN187 EXTENSION 3020187 SHE TOLD ME IF I WAS CONCERNED I SHOULD RETURN VEHICLE TO DEALER WHICH I HAVE DONE NUMEROUS TIMES SINCE THE END OF MAY.THE VEHICLE IS NOT SAFE DUE TO FUMES LET ALONE THE THROTTLE WORKING WHEN IT CHOOSES TO
Power train, Dec 28, 2019
DOWN SHIFTS SEVERAL GEARS WITHOUT WARNING WHILE AT SPEED CAUSING ENGINE TO OVER REV AND DRASTICALLY SLOW.
Power train, Dec 23, 2019
DEFECTIVE TRANSFER CASE GEAR MOTOR AND TRANSFER CASE CONTROL MODULE. THIS CAUSES VEHICLE LURCHING WHILE AT SLOW SPEEDS I.E. IN A PARKING LOT IN DRIVE OR REVERSE DRIVING STRAIGHT BUT WORSE WHEN TURNING. ALSO CAUSED LOSS OF ABS, TRACTION CONTROL AND FORWARD COLLISION WARNING SYSTEMS.
Power train, Dec 3, 2019
PULLED INTO PARKING SPOT AT SAME TIME CAR SHUT DOWN ON ITS OWN- GOT OUT TO GO INTO STORE AND PRESSED THE REMOTE KEY TO LOCK DOORS, ALL LIGHTS FLASHED ON VEHICLE-VEHICLE WOULD NOT LOCK TRIED AGAIN-LIGHTS FLASHED-DID NOT LOCK. WALKED BACK TO CAR TO SEE WHAT WAS HAPPENING-CAR WENT INTO RUN POSITION THOUGH NOT RUNNING AND INTERNAL LIGHTS ON DASH WERE ON AND PUSH KEY WAS IN RUN POSITION-CALLED AAA TO TOW- THE TECH COULD NOT FIND ANY REASON WHY CAR WAS IN RUN POSITION ALTHOUGH NOT RUNNING. WHEN TECH STARTED TO PULL CAR ONTO FLATBED IT STARTED BY ITSELF- NOTE-WITH NO ONE IN THE CAR AND NO REMOTE BUTTONS USED. WAS THEN ABLE TO DRIVE CAR DIRECTLY TO CHRYSLER JEEP THEY HAD IT FOR 4 DAYS COULD NOT FIND ANY REASON OR CODES. RELEASED CAR TO ME. DROVE IT HOME. NEXT DAY-SAME ISSUE. USED THE REMOTE LOCK TO LOCK DOORS-LIGHTS INTERNAL AND EXTERNAL LIGHTS FLASHED-CAR WOULD NOT LOCK-LOOKED AT DASH AND AGAIN IT HAD GONE INTO THE RUN POSITION ON ITS OWN, ALTHOUGH CAR WAS NOT RUNNING. THE PUSH START IN CAR SAID RUN. CALLED CHRYSLER TO START A CASE NO. . CALLED CHRYSLER JEEP TO HAVE TECH COME AND TROUBLESHOOT PROBLEM WHILE ISSUE IS CURRENT ALONG WITH THE STAR TECHS FROM THE MANUFACTURER. WAITING FOR THEM NOW. AFRAID CAR WILL SHUT OFF BY ITSELF WHILE DRIVING ON A HIGHWAY AND OR START RUNNING BY ITSELF WHILE IN THE GARAGE AND/OR PUBLIC PARKING. TECH STATED IT SEEMS TO BE GOING INTO NEUTRAL ON ITS OWN AND GETTING STUCK. WILL INPUT FURTHER INFORMATION AS THEY CONTINUE TO TRY TO TROUBLESHOOT MY JEEP GC 2014.
Power train, Dec 2, 2019
I HEARD A RATTLING NOISE AND IMMEDIATELY MADE AN APPOINTMENT WITH A DEALERSHIP. THEY RAN DIAGNOSTIC TESTING AND WHATEVER THEY DID DURING THE TEST, IT CAUSED THE VEHICLE TO LOCK UP AND BECOME NOT DRIVABLE. THEY INFORMED ME IT'S THE TRANSFER CASE, WHICH IS A KNOWN AND COSTLY ISSUE.
Power train, Nov 18, 2019
I RECENTLY DID THE EMISSIONS RECALL UPDATE FOR THE ECODIESEL. SINCE THE UPDATE I HAVE HAD VERY ABRUPT SHIFTING AND NOTICEABLY BAD TURBO LAG. WHEN I PULL OUT SOMETIMES I DON'T GET UP TO SPEED IN TIME BECAUSE THE LAG IS SO.BAD BAD FROM MY PEDAL TO THE ENGINE. LASTLY NOW THAT IS A LITTLE COLDER OUTSIDE I HAVE NOTICED WHEN THE CAR SHIFTS FROM 2ND GEAR TO 1ST GEAR IT DOES SO VERY ABRUPTLY AND ALARMINGLY.
Power train, Nov 6, 2019
VEHICLE WILL SHIFT FROM 3RD TO 4TH VERY HARD AND GET STUCK IN 3RD GEAR MORE OFTEN THAN NOT. THIS IS A PROBLEM WHEN PULLING INTO TRAFFIC.
Power train, Vehicle speed control, Other or unspecified, Oct 30, 2019, crash
AFTER DRIVING OVER A CURB IN A BUSY RETAIL STORE PARKING LOT, MY 2014 JEEP GRAND CHEROKEE WENT INTO FULL ACCELERATION. I COULD NOT SLOW IT DOWN WITH BRAKING, AS THE BRAKE WAS TOTALLY INEFFECTIVE, ALTHOUGH I HAD FULL PRESSURE ON THE PEDAL. I CRASHED INTO ANOTHER VEHICLE, WHICH SEVERED MY LOWER CONTROL ARM, THE WHEEL SWUNG OUT AND WAS CUT INTO TWO PIECES, AND THE AXLE CAME OUT.AS A RESULT. I HAD REACHED SPEED EXCEEDING 40 MPH IN A SECOND OR TWO. IT WAS THE MOST TRAUMATIC EVENT I HAVE EVER BEEN IN. I HAVE RESEARCHED DOZENS OF ACCOUNTS OF THIS EXACT VEHICLE EXPERIENCING "SUA" OR SUDDEN UNINTENDED ACCELERATION WHERE IT COULD NOT BE SLOWED AND WENT INTO UNCONTROLLED SPEEDS LEADING TO CRASHES. HERE IS THE LINK: HTTP://M.CARCOMPLAINTS.COM/JEEP/GRAND_CHEROKEE/2014/ENGINE/VEHICLE_SPEED_CONTROL-4.SHTML I AM INJURED AS A RESULT AND WILL REQUIRE EXTENSIVE FOLLOW-UP MEDICAL CARE. I AM ENCLOSING PICTURES OF THE AFTERMATH. PLEASE HELP ME OBTAIN SOME ASSISTANCE FROM THIS MANUFACTURER TO PROVIDE COMPENSATION FOR MY LOSS AND SUBSEQUENT DAMAGES.*DT*DT*DT*JB*DT CONSUMER STATED I WAS CONTACTED BY THE FCA INSPECTION TEAM THAT THE INSPECTION WAS COMPLETED ON NOVEMBER 4. *JB*DT
Power train, Oct 26, 2019
WHEN I ACCELERATE, THE CAR LURCHES. AS IT GOES FASTER, IT CATCHES. WHEN I PUT IT IN REVERSE IT DOES THE SAME THING.
Power train, Engine, Oct 22, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY STALLED AGAIN. THE VEHICLE WAS RESTARTED AND THE CONTACT CONTINUED DRIVING. WHILE AT A FUEL STATION AND ATTEMPTING TO START THE VEHICLE, THE CONTACT HAD TO PRESS THE START BUTTON SEVERAL TIMES BEFORE THE VEHICLE WOULD START. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE ALTERNATOR, BATTERY, AND PCM APPROXIMATELY FOUR MONTHS AGO. STEW HANSEN DODGE RAM CHRYSLER JEEP (LOCATED AT 12103 HICKMAN RD, URBANDALE, IA 50323, 515-331-2900) PERFORMED THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Power train, Electrical system, Oct 21, 2019
TL* THE CONTACT'S WIFE OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A SOFTWARE PATCH UPDATE THAT WAS REQUIRED FOR THE VEHICLE. THE VEHICLE WAS TAKEN TO DUTCHESS CHRYSLER JEEP DODGE (2285 SOUTH RD, POUGHKEEPSIE, NY 12601, (845) 462-7700) AND THE UPDATE WAS PERFORMED. UPON THE UPDATE BEING PERFORMED, THE VEHICLE WOULD NOT ACCELERATE OVER 30 MPH WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD STALL AT VARIOUS SPEEDS WITHOUT WARNING. FURTHERMORE, THE VEHICLE JERKED WHILE DRIVING VARIOUS SPEEDS AND THE CHECK ENGINE WARNING INDICATOR LATER ILLUMINATED. WHEN THE CHECK ENGINE INDICATOR ILLUMINATED, ALL THE INTERNAL ELECTRIC UNITS, SUCH AS THE PHONE CHARGER, 3G WI-FI, VOICE CONTROL SYSTEM UNIT, AND OTHER ELECTRICAL UNITS FAILED TO OPERATE. THE CONTACT TOOK THE VEHICLE TO HEALEY CHRYSLER DODGE JEEP RAM (557 NY-52, BEACON, NY 12508, (845) 831-1148) WHERE THEY REPLACED A SENSOR UNDER WARRANTY. THE CHECK ENGINE INDICATOR INITIALLY TURNED OFF AFTER THE SENSOR WAS REPLACED; HOWEVER, THE FAILURE RECURRED SOON AFTER THE REMEDY WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THEY WERE STILL AWAITING ANOTHER SOFTWARE UPDATE TO CORRECT THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Power train, Engine, Oct 2, 2019
THE OIL FILTER HOUSING ON THIS CAR IS CRACKED, LEADING TO A OIL LEAK AND POOLING PROBLEM WHICH IS A SIGNIFICANT FIRE HAZARD ISSUE TO THE PASSENGERS. THIS HAPPENS WHILE DRIVING AND WHEN THE CAR IS STATIONARY CAUSING A POOL OF OIL TO COLLECT IN CAR AND DRIP ON FLOOR. THIS IS A KNOWN PROBLEM - NHTSA HAS RECORDED A NUMBER OF COMPLAINTS FROM USERS (E.G. ID 11244788,11230350, 11193883 ETC.). THE COMPANY HAS ALSO ISSUED A SERVICE BULLETIN: SB-10058301-5939. *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Power train, Sep 18, 2019
SERVICE SHIFTER. RED DASH WARNING THAT STATES "SERVICE SHIFTER" COMES ON AT RANDOM TIMES DURING VEHICLE OPERATION, WHILE MOVING SLOWLY IN THE DRIVEWAY AT HIGHWAY SPEEDS, WHILE BACKING AND MOVING FORWARD. NO RHYME OR REASON AS TO WHAT WILL TRIGGER THE WARNING. HAS BEEN OCCURING FOR SEVERAL MONTHS NOW.
Power train, Engine, Sep 17, 2019
AFTER FCA ISSUED RECALL AND REQUIRED UPDATE DONE, DANGEROUS DRIVING CONDITIONS EXIST. THE UPDATE IS REFERRED TO AS THE V08 AEM UPDATE. AFTER UPDATE DONE SUV BECAME DANGEROUSLY SLUGGISH. WHEN TRYING TO ACCELERATE TO MERGE INTO TRAFFIC, POWER IS DANGEROUSLY LOW. THIS PUTTING THE DRIVERS AND PASSENGERS IN DANGER WHEN EXPECTING SUV TO PERFORM AS PRE UPDATE. SUV ALSO BEGAN TO LURCH FORWARD WHEN COMING TO A STOP, WHICH IF NOT PAYING ATTENTION COULD CAUSE AN ACCIDENT TO OCCUR. IN ADDITION SUV NOW SHIFTS VERY HARD, WHICH DOESN'T PURPOSE ANY SAFETY ISSUE, BUT DOES MAKE THE SUV UNCOMFORTABLE TO DRIVE.
Power train, Electrical system, Vehicle speed control, Sep 11, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE EXPERIENCED SEVERAL FAILURES WITH THE VEHICLE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD KNOCKING AND BANGING SOUNDS COMING FROM THE ENGINE WITHOUT WARNING. THE CHECK ENGINE WARNING INDICATOR EVENTUALLY ILLUMINATED AFTER THE FAILURE PERSISTED FOR SOME TIME. THE CONTACT DROVE THE VEHICLE TO PORT JERVIS CHRYSLER JEEP DODGE (131 KINGSTON AVE, PORT JERVIS, NY 12771, 845-856-6211) WHERE THE TRANSFER CASE WAS REPLACED; HOWEVER, THE FAILURE CONTINUED. THE TRANSMISSION WAS ULTIMATELY REPLACED TWICE BY AN INDEPENDENT MECHANIC. ALSO, AS THE CONTACT WAS CLOSING THE REAR HATCH, THE CONTACT NOTICED SMOKE COMING FROM BOTH LICENSE PLATE BULBS. THE CONTACT IMMEDIATELY SHUT OFF THE VEHICLE AND REMOVED THE BULBS FROM THEIR SOCKETS. THE CONTACT CALLED AN UNKNOWN DEALER TO HAVE THE BULBS REPLACED AND WAS GIVEN A QUOTE OF $250 PER BULB. THE LIGHT BULBS HAD NOT BEEN REPLACED. ALSO, WHEN THE CONTACT ACTIVATED THE CRUISE CONTROL, THE CRUISE CONTROL CONTINUED TO FUNCTION EVEN WHEN IT WAS ATTEMPTED TO BE DISENGAGED. THE CONTACT HAD TO PLACE THE VEHICLE IN NEUTRAL IN ORDER TO DISENGAGE THE CRUISE CONTROL. THE CONTACT ALSO EXPERIENCED SEVERAL OTHER FAILURES WITH THE VEHICLE, INCLUDING OTHER ELECTRICAL, ENGINE, AND SUSPENSION FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THERE WAS ONE RECALL ON THE VEHICLE. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 40,000.
Power train, Sep 10, 2019
I TOOK MY VEHICLE TO THE DEALER FOR SERVICE AND TO ALLOW THEM TO PERFORM A RECALL TO THE EMISSIONS SYSTEM PER THE NOTICE I RECEIVED. I PICKED UP THE VEHICLE AND WENT TO PULL OUT INTO TRAFFIC AND DESPITE LEAVING PLENTY OF ROOM TO ACCELERATE, THE VEHICLE TOOK A VERY LONG TIME TO MOVE OVER 15 MPH DESPITE PRESSING THE PEDAL HARDER. I ENDED UP IMPEDING TRAFFIC AS IT TOOK SO LONG TO GET MOVING. THIS SLOW RESPONSE CONTINUED FOR THE FIRST 15-20 MINUTES AND IMPROVED SOME, BUT NOT TO NORMAL OPERATION. IT WAS ALREADY LATE IN THE DAY, SO I THOUGHT I WOULD RETURN TO THE DEALER THE NEXT DAY TO SEE WHAT THE PROBLEM WAS. THE NEXT MORNING, THE VEHICLE AGAIN HAS VERY LONG DELAYS FROM THE TIME YOU DEPRESS THE ACCELERATOR AND THE TIME IT ACTUALLY MOVES. IT AGAIN IMPROVED ONCE IT WARMED UP, BUT STILL FEELS LIKE IT IS STARTING IN 2ND GEAR AND HAS AN UNACCEPTABLY LONG DELAY BEFORE IT MOVES FROM A STOP. I FEEL THAT THIS IS A SAFETY ISSUE AS THE VEHICLE NOW CANNOT MERGE INTO TRAFFIC WITHIN A REASONABLE AMOUNT OF TIME. IN ADDITION, THE EXHAUST SEEMS TO HAVE BEEN REGENERATING THE DPF MULTIPLE TIMES AS YOU CAN SMELL THE ODOR AND FEEL THE HEAT IN THE FLOOR OF THE VEHICLE. I AM CONCERNED THAT IT MAY BE OVERHEATING THE EXHAUST WHICH COULD POSE A FIRE RISK, AS WELL AS THE LACK OF PEDAL RESPONSE WHICH COULD CAUSE A COLLISION IF IT UNEXPECTEDLY LOSES POWER UPON PULLING ACROSS TRAFFIC. I HAVE A MESSAGE TO THE DEALER, BUT HAVE CHECKED THE RECALL RELATED FORUMS AND HAVE FOUND THAT THIS IS A KNOWN ISSUE WITH THIS UPDATE, AND THAT FCA HAS NO KNOWN FIX. THE RECALL LETTER STATED THAT THERE WOULD BE NO DRIVEABILITY IMPACT DUE TO THE AEM UPDATE AND NO SIGNIFICANT IMPACT ON FUEL ECONOMY. THIS SUPPOSED EPA EMISSIONS RECALL HAS MADE MY VEHICLE UNSAFE AND INCREASED THE AMOUNT OF FUEL CONSUMED.
Power train, Electrical system, Sep 6, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE VEHICLE WAS TAKEN TO DCH CHRYSLER DODGE JEEP RAM FIAT OF TEMECULA (26845 YNEZ RD, TEMECULA, CA 92591, (951) 225-4541) FOR A SOFTWARE UPGRADE PER MANUFACTURER RECALL NUMBER: V08. AFTER THE REPAIR, THE VEHICLE WAS INOPERABLE. THE CONTACT MENTIONED THAT WHEN THE VEHICLE WAS STARTED AND THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS A DELAY IN ACCELERATION. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 6 MPH. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.
Power train, Sep 4, 2019
I AM HAVING AN ISSUE WITH THE JEEP SHIFTING INTO GEAR. THE VEHICLE SHIFTS REALLY HARD FROM 3RD TO 4TH GEAR. AT TIMES CAUSES THE CHECK ENGINE LIGHT TO COME ON AND STAY ON FOR A DAY OR TWO. THIS HAS BEEN HAPPENING MORE OFTEN. I HAD IN THE SHOP IN SPRING WHEN IT STARTED DOING IT BUT NOTHING COULD BE FOUND WRONG WITH IT. I JUST CANT AFFORD KEEP TAKING TO DEALERSHIP TO HAVE A DIAGNOSTIC DONE ON EACH TIME.
Power train, Aug 30, 2019
THE TRANSMISSION ELECTRONIC SHIFT LEVER IN MY 2014 JEEP GRAND CHEROKEE IS HAVING PROBLEM IN PARK AND IS IT DIFFICULT TO SHIFT . THERE WAS A JEEP RECALL # S49 AND SEVERAL MORE ALSO ISSUED BUT MY LOCAL JEEP/ CHRYSLER DEALER HERE IN ASUNCION, PARAGUAY REFUSES TO HONOR THE RECALL AND FIX THIS DANGEROUS PROBLEM. PLEASE NOTE THAT IN ORDER TO FILL OUT THIS FORM AND SEND IT I HAD TO PUT FLORIDA AND A ZIP CODE. HOWEVER I LIVE AND PURCHASED THE CAR FROM THE DEALER IN ASUNCION : PARAGUAY (GARDEN AUTOMOTORES).
Power train, Aug 28, 2019
STARTED TO HEAR A LOUD CLICKING NOISE COMING FROM THE ENGINE COMPARTMENT. TOOK IT TO BYERS JEEP DEALERSHIP IN COLUMBUS OHIO TO HAVE IT EVALUATED . MECHANICS SAY THAT THE TRANSFER CASE IS BAD AND THE TRANSFER CASE MODULE NEEDS TO BE REPLACED IMMEDIATELY. THE JEEP GRAND CHEROKEE CLICKING NOISE WAS HEARD WHILE BOTH IN STATIONARY AND DRIVING MODE.
Power train, Engine, Aug 20, 2019
AFTER RECEIVING THE V08 DIESEL EMISSIONS RECALL UPDATE, THE TRUCK IS VERY SLUGGISH TO ACCELERATE FROM A STOP. NOTICEABLE DELAY FROM PRESSING ACCELERATOR TO FORWARD MOTION. ALMOST HIT NUMEROUS TIMES AS TRUCK HESITATED WHILE PULLING INTO TRAFFIC. BEFORE THE EMISSIONS RECALL THIS WAS NOT AN ISSUE. VERY DANGEROUS SITUATION. ALSO SOME HESITATION IN SHIFTING THROUGH THE LOWER GEARS.
Power train, Other or unspecified, Engine, Aug 17, 2019
VEHICLE HAS LOST POWER AND FUEL MILEAGE AFTER COMPLETING THE FCA APPROVED EMISSIONS MODIFICATION. THERE IS A HAZARDOUS DEAD SPOT/LAG IN ACCELERATION FROM A STOP. ALL DRIVING CHARACTERISTICS HAVE CHANGED DRASTICALLY EVEN AFTER FCA CLAIMS NOTHING WOULD BE AFFECTED BY THE AEM.
Power train, Electrical system, Electronic stability control (ESC), Aug 16, 2019
SERVICE 4WD ILLUMINATED ON THE DASH. TRACTION CONTROL AND ABS LIGHTS LIT UP AND CRUISE CONTROL DISENGAGED WHILE GOING DOWN THE ROAD. THE VEHICLE IS NOW IN THE SHOP FOR AN EXPECTED ABS MODULE FAILURE.
Power train, Other or unspecified, Engine, Aug 12, 2019
I RECENTLY HAD THE ECODIESEL UPDATE INSTALLED ON OUR 2014 ECODIESEL JEEP GRAND CHEROKEE. THE STATEMENT FROM THE MANUFACTURER IS THE DRIVING CONDITIONS, FUEL MILEAGE, AND PERFORMANCE WILL NOT BE IMPACTED DUE TO THE ECM UPDATE. THESE ARE FALSE STATEMENTS AS THE UPDATED HAS GREATLY IMPACTED OUR VEHICLE! FUEL MILEAGE AS DECREASED GREATLY, THERE IS A HUGE LAG IN THE TURBO, AND THE TRANSMISSION SHIFTS GEARS ALL OVER THE PLACE. THE UPDATE IS UNSAFE! MY WIFE DRIVES THIS CAR WITH OUR TWIN 15 MONTH OLD BOYS. THE LACK IN RESPONSE OF THE TURBO MAKES IT UNSAFE WHILE DRIVING ON THE FREEWAY. THERE IS NO GET UP AND GO, IT'S DIFFICULT TO MERGE INTO TRAFFIC, AND NEARLY IMPOSSIBLE TO PASS. THERE IS NO RESPONSIVNESS IN THE THROTTLE TO FEEL LIKE YOU HAVE CONTROL OVER THE CAR. WE LOVED THIS CAR BEFORE THE MADATED UPDATE (WE LIVE IN CALIFORNIA, WE HAVE TO GET THE UPDATE TO REGISTER THE CAR). NO WE FEEL LIKE THE CAR IS UNSAFE TO DRIVE WITH OUR CHILDREN IN IT!