2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: seats
338 reports, newest first. Show all
Seats, Sep 21, 2019
PASSENGER HEADREST DEPLOYED (VIOLENTLY AND LOUDLY SPRUNG FORWARD FROM ITS BACKING) DURING SLOW SPEED NEIGHBORHOOD DRIVING FOR NO REASON. THIS COULD HAVE CAUSED SIGNIFICANT HARM TO A PASSENGER'S HEAD/NECK HAD SOMEONE BEEN SITTING IN THE SEAT. THE DEPLOYMENT ITSELF WAS SO LOUD THAT IT SCARED AND DISTRACTED THE DRIVER AND COULD HAVE CAUSED AN ACCIDENT.
Air bags, Seats, Sep 12, 2019
WHILE DRIVING, THE DRIVERS SIDE HEAD REST WAS ACTIVATED CAUSING THE ACTIVE HEAD RESTRAIN TO BE DEPLOYED.
Seats, Sep 5, 2019
ON 8-11-2019 I WAS DRIVING STRAIGHT ON A PAVED ROAD WITH MY WIFE IN THE PASSENGERS SEAT AT 35 MPH. I HEARD A VERY LOUD POP AND MY WIFE LAID FORWARD ON HER LAP IN SEVERE PAIN. THE NOISE SOUNDED LIKE A GUN SHOT. WE BOTH THOUGHT THAT MY WIFE WAS SHOT BY A GUN. SHE YELLED IN PAIN. SHE ASKED ME TO CHECK HER HEAD AND NECK FOR ANY SIGNS OF BLOOD. I PULLED OVER AND CHECKED HER OUT. I NOTICED AT THAT POINT THE PASSENGER SIDE ACTIVE HEADREST HAD DEPLOYED AND STRUCK HER IN THE HEAD. WE WERE NOT IN A ACCIDENT OR IMPACTING ANYTHING. SHE HAD HEADACHES, NECK PAIN ,VOMITING AND LOSS OF SLEEP FOR TWO WEEKS. I HAVE CALLED AND E-MAILED CHRYSLER AND THEY OPENED UP A CASE. CHRYSLER SENT OUT A INSPECTOR TO INSPECT OUR JEEP AT THE JEEP DEALERSHIP. THIS ACTIVE HEADREST DEPLOYING IS VERY DANGEROUS. THIS HAS CAUSED SERIOUS INJURIES. NO MORE PEOPLE NEED TO GET HURT BECAUSE OF THESE DEFECTIVE DEPLOYING ACTIVE HEADRESTS. WE NEED A MANDATORY FACTORY RECALL ISSUED. NO MORE DRIVERS OR PASSENGERS NEED TO GO THRU THE PAIN THAT MY WIFE EXPERIENCED.*DT *DT *DT *TR *TR*DT CONSUMER STATED VEHICLE IS FIXED.*JB
Seats, Sep 4, 2019
MY PASSENGER SIDE ACTIVE HEADREST DEPLOYED WHILE I WAS DRIVING MY VEHICLE DOWN A LOCAL STREET IN LINCROFT, NJ. THE VEHICLE HAD APPROXIMATELY 75K MILES AT THE TIME. THE VEHICLE WAS NOT IN AN ACCIDENT AND UPON VISUAL INSPECTION THE PLASTIC PART THAT LATCHES INTO THE FIXTURE SNAPPED OFF LEAVING THE HEADREST PERMANENTLY DAMAGED.
Seats, Sep 3, 2019
DRIVERS HEADREST DEPLOYED FOR NO REASON. CAR WAS PARKED. PLASTIC CLIP BROKEN AND CANNOT RESET. REQUIRED TO BUY NEW HEADREST UNIT. SEEN NUMEROUS COMPLAINTS ALREADY FILED.
Seats, Sep 3, 2019
THE HEADREST ON MY 2014 JEEP GRAND CHEROKEE DEPLOYED. THE VEHICLE WAS SITTING IN MY GARAGE. I TRIED TO RESET IT BUT NOTICED THE PLASTIC BRACKETS WERE BROKEN AND IT CANNOT BE REPAIRED BUT NEEDS TO BE REPLACED. I AM VERY THANKFUL THAT MY CHILD OR MYSELF WAS NOT DRIVING AT THE TIME, NOT ONLY DOES THIS HAVE THE POTENTIAL TO CAUSE SERIOUS HEAD OR NECK INJURY BUT ALSO SAFETY ISSUE SHOULD THIS DEPLOY WHILE OPERATING THE VEHICLE.
Seats, Aug 24, 2019
PREVIOUSLY THE CLIPS ON MY PASSENGER SEAT HEADREST CAME APART. I DID FILE A REPORT ON THAT AND JEEP DID PAY TO FIX IT. NOW THE CLIPS ON THE SAME SEAT BACKREST HAVE POPPED APART. THESE CLIPS ARE OBVIOUSLY FAULTY AS MANY OTHER JEEP GRAND CHEROKEE OWNERS HAVE HAD THE SAME PROBLEM. I BELIEVE THE NTSB NEEDS TO LOOK INTO THIS AND ISSUE A RECALL. I'M SURE THERE ARE MANY JEEP GC OWNERS WHO HAVE PAID THE OVER $700 BILL TO FIX THIS AND IT IS THROUGH NO FAULT OF THEIR OWN BUT A DEFECT THAT THE MANUFACTURER SHOULD BE FIXING. I RARELY HAVE PASSENGERS IN MY CAR AND IT IS VERY WELL CARED FOR. THERE HAS BEEN NO UNDUE STRESS PUT ON THIS SEAT WHATSOEVER TO CAUSE THIS.
Seats, Aug 22, 2019
THE DRIVER'S SIDE HEADREST DEPLOYED WHEN NOT IN AN ACCIDENT. THE VEHICLE HAD BEEN PARKED AND WHEN I WAS GETTING IN AND BARELY TOUCHED THE HEADREST IT POPPED OPEN.
Seats, Aug 21, 2019
PULLED INTO PARKING SPACE. SWITCHED OFF ENGINE AND BEFORE REMOVING SEAT BELTS TO EXIT THE JEEP GRAND CHEROKEE, THE PASSENGER HEAD REST JUST EXPLODED STRIKING MY WIFE ON THE BACK OF THE HEAD. IF THIS INCIDENT OCCURRED WHILE DRIVING IN TRAFFIC IT WOULD HAVE CAUSED ME TO TAKE MY EYES OFF THE ROAD, ABRUPTLY STOPPING TO SEE WHAT THE NOISE WAS AND CHECK ON HER. IF THE DRIVER'S HEAD REST DID THE SAME , IT WOULD SURELY HAVE CAUSED AN ACCIDENT. MY JEEP GRAND CHEROKEE HAS NOT BEEN INVOLVED IN AN ACCIDENT THEREFORE I BELIEVE THIS INCIDENT TO BE THE RESULT OF FAULTY DESIGN DANGEROUS TO THE OCCUPANTS.
Seats, Aug 11, 2019
THE ACTIVE HEADREST IN MY 2014 JEEP GRAND CHEROKEE LAREDO DEPLOYED WHILE DRIVING ON THE HIGHWAY WITHOUT WARNING. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE HEADREST HAS NO PRIOR DAMAGE BEFORE THIS INCIDENT.
Seats, Aug 6, 2019
I WAS DRIVING MY 2014 JEEP GRAND CHEROKEE ON THE HIGHWAY WHEN SUDDENLY SOMETHING SMACKED ME IN THE BACK OF THE HEAD. I HAD NO IDEA WHAT HAPPENED SO I PULLED OVER AND GOT OUT TO SEE. IT WAS THEN THAT I NOTICED THE HEADREST HAD DEPLOYED AND WAS SEPARATED AND STICKING FORWARD. LUCKILY I DID NOT RECEIVE ANY INJURIES FROM THE SMACK TO MY HEAD & ALSO WAS STILL ABLE TO MAINTAIN MY LANE OF THE HIGHWAY EVEN THOUGH IT SCARED ME TO DEATH. I THEN TOOK IT INTO MY LOCAL JEEP DEALERSHIP WHERE I WAS GREETED WITH A $679 BILL FOR A NEW HEADREST AND INFORMED THAT SINCE THERE IS NO RECALL I WOULD BE RESPONSIBLE FOR IT. I'M APPALLED THAT THIS IS ACCEPTABLE AND DEEMED SAFE. IN WHAT WAY IS A SPORADIC SMACK TO THE HEAD WHILE DRIVING SAFE? LET ALONE PAYING $679 FOR THAT SMACK TO THE HEAD. THERE HAVE BEEN MULTIPLE ACCOUNTS OF THIS HAPPENING YET NOTHING HAS BEEN DONE. CHRYSLER VEHICLES CONTAIN A CRITICAL SAFETY DEFECT INVOLVING THE MATERIALS USED IN ITS ACTIVE HEAD RESTRAINT (AHR) SYSTEM. THE AHR SYSTEMS ARE INTENDED TO QUICKLY MOVE FORWARD IN THE EVENT OF A REAR END COLLISION, RESTRAINING AND PROTECTING THE PASSENGER'S HEAD TO PREVENT WHIPLASH. THE AHR HEADRESTS ARE PRONE TO DEPLOY ABRUPTLY, EVEN WHILE THE VEHICLE IS BEING OPERATED UNDER NORMAL DRIVING CONDITIONS. WHEN THIS DEPLOYMENT OCCURS, THE HEADREST SPRINGS FORWARD, STRIKING THE DRIVER/PASSENGER IN THE BACK OF THE HEAD UNEXPECTEDLY. NOT ONLY DOES THIS HAVE THE POTENTIAL TO CAUSE SERIOUS HEAD INJURIES TO THE DRIVER/PASSENGER OF THE VEHICLE, THE DEFECTIVE HEADREST POSES A SIGNIFICANT PUBLIC SAFETY RISK IF IT OCCURS WHILE OPERATING THE VEHICLE ON A HIGHWAY OR BUSY STREET. INSPECTIONS OF THE DEFECTIVE HEADRESTS SHOW THAT INFERIOR PLASTIC THAT IS PRONE TO CRACKING WAS USED FOR A CRITICAL BRACKET IN THE AHR SYSTEM. THERE IS NO WAY TO DETERMINE WHEN AND IF THE BRACKET WILL FAIL, CAUSING THE HEADREST TO DEPLOY AND SPRING FORWARD WITHOUT WARNING.
Air bags, Seats, Aug 6, 2019
THE DRIVERS SIDE ACTIVE HEADREST DEPLOYED WITHOUT A COLLISION. I WAS DRIVING IN A PARKING LOT AND HEARD A LOT SOUND AND WAS HIT IN THE BACK OF HEAD BY AN UNKNOWN OBJECT AT THE TIME. AFTER STOPPING AND COMPOSING MYSELF AND CHECKING MYSELF OUT AS I THOUGHT I MAY HAVE BEEN SHOT. I REALIZED THE HEADREST HAD DEPLOYED. CONTACTES TWO DEALERSHIPS IN MY AREA AND BOTH SAID THEY HAD NEVER HEARD OF THIS HAPPENING AND IT WAS NOT A RECALL AND NOT COVERED UNDER WARRANTY
Air bags, Seats, Jul 31, 2019
WHILE VEHICLE WAS STATIONARY, PARKED IN DRIVEWAY, PASSENGER SEAT ACTIVE HEADREST FAILED INTO AN OPEN POSITION. AS STATED BY OTHERS, AND VERIFIED BY DEALER, PLASTIC RETAINING CLIPS FAILED AND CAUSED AN UNNECESSARY RELEASE. THIS IS A SEVERE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. THE DRIVERS SIDE HEAD REST COULD FAIL AT ANY MOMENT, POTENTIALLY CAUSING AN ACCIDENT THAT RESULTS IN SERIOUS INJURY OR DEATH.
Air bags, Seats, Jul 26, 2019
I WOULD LIKE TO ADDRESS THIS ISSUE TO JEEP ABOUT MY PASSENGER HEADREST DEPLOYING WITHOUT ANY CAUSE WHILE MY CAR WAS IN PARK FOR MORE THAN 6 HOURS... AFTER READING MORE THAN SEVERAL THREADS AND CONCERNS FROM OTHER JEEP OWNERS AND IT ALSO HAPPENING TO THEM AND THE OUTRAGEOUS COST TO REPAIR A SINGLE HEADREST INCLUDING LABOR IS BEYOND ME. I FEEL CHEATED OUT. THIS REPAIR IS ALMOST A 800.00 REPAIR ... WHY HAS JEEP NOT MADE THIS VERY REPETITIVE ISSUE A RECALL? I FEEL JEEP SHOULD BE RESPONSIBLE FOR THE DIAG AND ALSO THE REPAIR FOR MY JEEP. I KNOW I AM NOT THE ONLY ONE THAT HAS HAD THIS ISSUE AND HAS FELT THE SAME. I AM ASKING FOR SOMEONE TO HANDLE THIS IN A FAIR MANNER. BEING A SINGLE PARENT AND NOT BEING ABLE TO FORK MONEY LIKE I AM A BANK HAS MADE THIS TREMENDOUSLY FRUSTRATING.
Air bags, Seats, Jul 10, 2019
THE ACTIVE HEADREST DEPLOYED WHILE PULLING OUT OF A PARKING GARAGE FOR NO REASON.
Seats, Jul 6, 2019
WHILE SITTING AT A STOP LIGHT, I HEAR A POP NOISE FROM THE PASSENGER SEAT, I HEAR MY MOTHER IN LAW YELL OOOW, THE HEADREST POPPED OUT AND HIT HER IN THE BACK OF THE HEAD.
Seats, Jul 6, 2019
ACTIVE HEAD REST ON PASSENGERS SIDE DEPLOYED WITHOUT BEING IN AN ACCIDENT. HAD MY VEHICLE IN FOR SERVICE, BRAKES AND OIL, AT THE DEALERSHIP.
Seats, Jul 3, 2019
VEHICLE WAS IN MOTION WHEN THE DRIVER SEAT HEADREST DEPLOYED - NO ACCIDENT NOTHING.
Seats, Jun 26, 2019
ACTIVE HEADREST ON THE DRIVER'S SITE DEPLOYED WHILE SITTING AT A RED LIGHT. VEHICLE WAS STATIONARY, IN DRIVE MODE AND RUNNING. UPON INSPECTION, IT LOOKS LIKE THE PLASTIC PART THAT HOLDS THE HEADREST IN PLACE BROKE LOOSE ON BOTH SITES OF THE RESTRAINT SYSTEM.
Seats, Jun 25, 2019
SEAT HEADREST POPPED OUT WHILE I WAS DRIVING 6/24/19; UNABLE TO PUSH BACK IN PLACE
Seats, Jun 25, 2019
WHILE IN PARK, THE DRIVER SIDE ACTIVE HEADREST DEPLOYED IN MY 2014 JEEP GRAND CHEROKEE. MY VEHICLE WAS NOT IN A COLLISION, NOR HAS IT BEEN IN THE PAST. THE VEHICLE COMPUTER SHOWS NO EVIDENCE OF A COLLISION OR CAUSE FOR DEPLOYMENT OF THE ACTIVE HEADREST. THE VEHICLE WAS AT APPROXIMATELY 77,000 MILES WHEN THIS OCCURRED. I WAS UNABLE TO RESET THE ACTIVE HEADREST, AND THE LOCAL DEALERSHIP WAS UNABLE TO DO SO AS WELL, INDICATING IT NEEDED REPLACED. UPON INVESTIGATION ONLINE, AND INSPECTION OF THE HEADREST, I FOUND THAT THERE WERE BROKEN PLASTIC PIECES IN THE BACK PART OF THE HEADREST THAT APPEARED TO BE THE CAUSE OF THE FAILED ACTIVE HEADREST. IT APPEARS EVIDENT TO ME THAT A DEFECTIVE PART OF PLASTIC BROKE AND MADE THE HEADREST DEPLOY.
Seats, Jun 18, 2019
THE ACTIVE HEADREST RESTRAINTS ON MY PASSENGER SEAT HAS DEPLOYED. THERE APPEARS TO BE 2 BROKEN PLASTIC PIECES THAT HELD A SMALL METAL ROD THAT APPEARS TO HAVE CLIPPED TO A RELEASE - WHICH IS STILL IN PLACE - AS THE ROD WAS STILL HELD BY IT. UPON FURTHER REVIEW ON THE INTERNET, THIS SEEMS TO BE A COMMON OCCURRENCE WITH THIS MODEL OF JEEP/DODGE HEADRESTS.
Seats, Jun 17, 2019
HEAD REST DEPLOYED. THE CAR WAS NOT HIT OR IN AN ACCIDENT. NO ONE WAS IN CAR. IT WAS NOTICED AFTER I GOT IN THE CAR.
Seats, Jun 7, 2019
WHILE DRIVING MY 2014 JEEP GRAND CHEROKEE, MY DRIVERS SIDE HEAD REST "EXPLODED" AND HIT ME IN THE BACK OF THE HEAD. THE FORCE PUSHED ME FORWARD AND I IMMEDIATELY THOUGHT I WAS REAR-ENDED. I ENDED UP WITH A SEVERE HEADACHE AND SORE NECK. I CAN SEE THIS DEFECT EASILY CAUSING AN ACCIDENT. I WAS DRIVING STRAIGHT AHEAD, BUT COULD HAVE EASILY LOST CONTROL IF I WAS GOING AROUND A CURVE OR EXPRESSWAY RAMP. *TR
Seats, May 7, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE PASSENGER SEAT HEAD REST RELEASED FORWARD. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM RIVERDALE (LOCATED AT 1481 W RIVERDALE RD, RIVERDALE, UT 84405, (801) 528-7478) WHERE IT WAS DIAGNOSED THAT THE HEAD REST AND REAR OF THE PASSENGER SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 92,000.