2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: seats
338 reports, newest first. Show all
Seats, Apr 14, 2019
VEHICLE WAS STATIONARY, IN PARK. DRIVER'S SIDE HEADREST SPONTANEOUSLY DEPLOYED AND BROKE THE BRACKET.
Electrical system, Seats, Engine, Apr 9, 2019
DRIVER SIDE AIR CONDITIONER BLOWS HOT AIR EVEN WHEN TEMP IS SET AS LOW AS 63 DEGREES WHILE THE PASSENGER SIDE WORKS NORMALLY. SERVICE REP AT DEALERSHIP INFORMED ME THAT THIS IS A COMMON PROBLEM WITH JEEP VEHICLES. WAS TOLD REPAIRS COULD BE OVER $1000. IF JEEP KNOWS THAT THIS IS A REOCCURRING PROBLEM, WHY SHOULD I HAVE TO PAY FOR THEIR ERROR?
Seats, Mar 28, 2019
WHILE DRIVING NORMALLY THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. AFTER SEARCHING, IT APPEARS THIS IS A COMMON ISSUE, BUT THERE HAS BEEN NO RECALL. THIS IS A SAFETY ISSUE THAT COULD CAUSE AN ACCIDENT IF IT HAPPENS ON THE DRIVER SIDE. THE SYSTEM DID NOT ACTIVATE, BUT THE PART OF THE HEADREST THAT HOLDS THE LOCKING PIN BROKE, WHICH ALLOWED THE LATCH TO RELEASE WITHOUT THE SYSTEM ACTIVATING.
Seats, Mar 26, 2019
I WAS DRIVING NORMAL CITY STREET SPEED (APPROX. 40-45MPH) WHILE RUNNING SOME ERRANDS ON MARCH 23, 2019 WHEN ALL OF SUDDEN MY FRONT PASSENGER SEAT HEADREST SPRANG OPEN WITH A LOUD NOISE. THERE WAS NO ACCIDENT OR COLLISION TO PROMPT THE RELEASE OF THE HEADREST. WHEN RETURNING HOME, MY HUSBAND AND I TRIED TO PUT THE HEADREST BACK INTO PLACE WHEN WE NOTICED A PLASTIC BRACKET THAT WOULD HOLD THE PIN IN PLACE, AND THEREFORE LOCK THE HEADREST BACK INTO POSITION, WAS BROKEN. I CALLED MY LOCAL JEEP DEALERSHIP THAT FOLLOWING MONDAY TO INQUIRE ABOUT REPAIRING THE HEADREST. BECAUSE MY CAR IS OUTSIDE OF ITS WARRANTY, THE PARTS AND LABOR WOULD COST ME $1000. THE SERVICES SPEACIALIST AT THE DEALERSHIP THEN SUGGESTED TO ME THAT I SHOULD GET IN A LITTLE "FENDER BENDER" AND HAVE THE HEADREST REPAIRED UNDER MY INSURANCE COVERAGE (ALSO KNOWN AS INSURANCE FRAUD). I FIND IT APPALING THAT A FLAW IN THEIR DESIGN, WHICH COULD POTENTIALLY CAUSE AN ACCIDENT (IMAGINE IF MY DRIVER'S SIDE HEADREST ALL OF A SUDDEN DEPLOYS WHILE I'M DRIVING??), IS NOT BEING MANAGED BY THE CAR MAKER, AND INSTEAD, ACCEPTS THE MONEY FOR THE REPAIRS ANY WAY THEY CAN GET IT. I AM ABSOLUTELY DISGUSTED BY THIS INCIDENT, BUT GRATEFUL THAT NO ONE WAS SITTING IN THE PASSENGER SEAT WHEN THE HEADREST SNAPPED.
Suspension, Seats, Feb 12, 2019
ON FEBRUARY 11, 2019, THE SAFETY MECHANISM IN THE DRIVER'S SIDE HEADREST DEPLOYED WHILE THE VEHICLE WAS IN PARK. THIS IS A SAFETY CONCERN BECAUSE THERE WAS NO COLLISION AND HEADREST CAN AFFECT A DRIVER'S ABILITY TO REMAIN FOCUSED WHILE DRIVING. MILEAGE AT TIME HEADREST "DEPLOYED" WAS 78,000. THERE IS ALSO A SUSPENSION ISSUE SEARCHABLE ONLINE. THE ERROR MESSAGE READS: "SERVICE ADAPTIVE DAMPING SUSPENSION SYSTEM." OWNER HAS A 2014 JEEP GRAND CHEROKEE SRT. MILEAGE WAS 78,000 AT TIME ERROR MESSAGE APPEARED. PLEASE CONTACT OWNER FOR FURTHER INFORMATION.
Air bags, Seats, Jan 29, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 10 TO 15 MPH, THE DRIVER'S HEADREST AIR BAG ABRUPTLY DEPLOYED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ROMANO CHRYSLER JEEP (215 W GENESEE STREET, FAYATTEVILLE, NY 13066, 315-637-3101) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S HEADREST AIR BAG NEEDED TO BE RESET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Air bags, Seats, Jan 28, 2019
THE HEADREST OF THE DRIVERS SEAT DEPLOYED WHILE I WAS DRIVING. I WAS DRIVING ON A HIGHWAY WITH CRUISE CONTROL AND AND THE VEHICLE WAS AT A STEADY SPEED WITH NO SUDDEN JOLTS OR STOPS. I HEARD A VERY LOUD POP AND THE HEADREST HIT ME IN THE BACK OF THE HEAD. THE INCIDENT STARTLED ME AND CAUSED ME TO HIT MY BREAKS.
Seats, Other or unspecified, Jan 19, 2019
SEATS - DRIVERS SEAT - SEAT CONTROLS BROK AWAY FROM THE SEAT. SEAT CONTROL TRIM REPLACED, SEAT FRAME REPLACED, PROBLEM HAS RETURNED AGAIN. RADIO - SCREEN GOES BLACK RANDOMLY. RADIO REPLACED 2 TIMES AND MODULE ONCE THESE ARE OVER VARIOUS DATES AN CURRENTLY AN ISSUE AGAIN. WILL SELECT CURRENT DATE
Seats, Jan 8, 2019
I WAS DRIVING DOWN THE HIGHWAY AT 50MPH AND THE DRIVER SIDE HEADREST DEPLOYED STRIKING ME IN THE HEAD. THIS WAS NOT CAUSED BY A COLLUSION JUST DRIVING DOWN THE HIGHWAY. SOMEHOW I WAS ABLE TO PULL OVER TO THE SIDE WITHOUT CAUSING A CRASH. UNDER FURTHER INSPECTION IT WAS NOTICED THE PLASTIC CLIPS HOLDING THE PIN WERE BROKEN. I RESEARCHED THIS AND HAVE NOTICED THIS IS A COMMON PROBLEM THAT FIAT NEEDS TO RECALL THIS YEAR MODEL AND HEADREST BEFORE SERIOUS INJURY OR DEATH IS CAUSED. ALSO THE VEHICLE IS JUST OUT OF WARRANTY SO WE HAVE TO PAY FOR THE COST OF A FAULTY SYSTEM.
Seats, Dec 8, 2018
DRIVER'S SIDE ACTIVE HEAD REST THAT IS INTENDED TO SPRING FORWARD IN A REAR END COLLISION HAS ACTIVATED AND IS NOW STICKING FORWARD. THE CAR WAS NOT IN AN ACCIDENT. THE PROBLEM IS BROKEN PLASTIC PINS IN THE HEAD REST. THERE ARE MANY OTHER SIMILAR COMPLAINTS FROM OWNERS ONLINE. I HAVE BEEN TO MULTIPLE JEEP DEALERSHIPS REGARDING THIS ISSUE AND THEY REFUSE TO FIX THE ISSUE. THEY ALSO CLAIM THAT THIS DEACTIVATES THE REST OF THE SAFETY EQUIPMENT INCLUDING AIRBAGS WHICH WOULD BE INCREDIBLY UNSAFE AND UNETHICAL FOR THEM TO NOT REPAIR THIS CLEAR DEFECT.
Seats, Nov 30, 2018
INTERIOR THE LEATHER DASH COVER IS COMING UNGLUED AND WRINKLING UP.
Seats, Nov 26, 2018
AT APPROXIMATELY 60,000 MILES MY ACTIVE HEADREST DEPLOYED ON MY PASSENGER SEAT WHILE VEHICLE WAS PARKED IN A PARKING LOT. THERE WAS NO ACCIDENT OR ANYTHING THAT CAUSED THIS. AFTER READING OTHER COMPLAINTS, THIS APPEARS TO BE A COMMON DEFECT/FAILURE OF THE PLASTIC CLIP THAT HOLDS IT TOGETHER. THIS NEEDS TO BE RECALLED. THE PRICE TO REPAIR IT IS RIDICULOUS AND IT'S OBVIOUSLY DEFECTIVE AND NEEDS TO BE ADDRESSED BY THE NHTSA ASAP. PLEASE ISSUE A RECALL ASAP. SO MANY OTHERS HAVE EXPERIENCED THE SAME THING AND THIS IS GOING TO CAUSE AN INJURY AND/OR ACCIDENT.
Seats, Nov 8, 2018
PASSENGER FRONT ACTIVE HEADREST DEPLOYED WITHOUT ACCIDENT OR WARNING. JUST POPPED OUT WHILE VEHICLE WAS PARKED IN MY GARAGE. TOOK IT TO THE DEALER, STEPHEN WADE CHRYSLER JEEP IN ST GEORGE UT, AND THEY STATED THAT THE VEHICLE WAS OUTSIDE ITS WARRANTY PERIOD AND THE REPAIR WOULD BE AROUND $600. IT APPEARS THAT PLASTIC TABS ARE ALL THAT HOLDS THIS SAFETY DEVICE TOGETHER. LUCKILY I WAS NOT DRIVING WITH A PASSENGER WHO MAY HAVE BEEN INJURED BY THE SUDDEN VIOLENT DEPLOYMENT.
Seats, Oct 31, 2018
THE DRIVER'S SEAT HEADREST HAS SPRUNG APART AND CAN'T BE RESET. THE SOFT SIDE PRESSING AGAINST THE BACK OF THE DRIVER'S HEAD PREVENTS PROPER HEAD POSITION FOR DRIVING. IF THIS HAD OCCURRED DURING DRIVING IT COULD HAVE INJURED THE DRIVER AND/OR CAUSED AN ACCIDENT. THE CONDITION OCCURRED WHILE THE VEHICLE WAS PARKED OVERNIGHT WHEN THE VEHICLE WAS NOT OCCUPIED. WHEN ATTEMPTING TO DRIVE IN THE MORNING IT WAS DISCOVERED.
Seats, Oct 24, 2018
THE PASSENGER HEADREST ERUPTED AS WE WERE DRIVING DOWN THE ROAD STRIKING ME ON THE HEAD. DIDN'T FEEL GOOD AT ALL. I WAS KINDA DAZED AFTERWARDS. GOOGLED IT AND APPARENTLY I'M NOT THE ONLY ONE. THIS IS GOING TO EVENTUALLY CAUSE AN ACCIDENT SOMEWHERE.
Seats, Oct 21, 2018
THE ACTIVE HEAD REST DEPLOYED WHILE WE WERE PARKED AND EATING TACO BELL AFTER DRIVING THROUGH THE DRIVE THROUGH. MY GIRLFRIEND AND I HAD PARKED THE JEEP AND BEGAN EATING SOME TACOS. WHILE PARKED, I HEARD A POP SOUND LIKE AN EXPLOSION. IT SOUNDED LIKE A PISTOL HAD BEEN SHOT OFF NEAR MY VEHICLE, I EVEN DUCKED FOR COVER TO ANTICIPATE THE POSSIBILITY OF MORE SHOTS, THEN I REALIZED MY GIRLFRIEND WAS INJURED. SHE HAD BEEN HIT IN THE BACK OF THE HEAD. NOT BY A GUNSHOT BUT BY MY JEEP GRAND CHEROKEE'S (LIMITED 4X4 3.6L V6 2014) ACTIVE HEAD REST SAFETY SYSTEM HAD DEPLOYED WHILE PARKED AND STRUCK HER IN THE BACK OF THE HEAD WHILE WE ATE FOOD IN THE PARKING LOT. MY GIRLFRIEND IS [XXX] AND SHE HAS SINCE SEEN A DOCTOR AND MISSED TIME OFF OF WORK OVER THE INJURY AND PAIN RESULTING FROM THIS DEFECTIVE HEADREST. AFTER READING THAT THERE HAVE BEEN OVER 150 COMPLAINTS OF THIS OCCURRING ALREADY, JEEP, CHRYSLER, DODGE, IS WELL AWARE OF THIS AND THEY HAVE DONE NOTHING TO MAKE ITS OWNERS AWARE OF THE ISSUE. THEY SHOULD BE RECALLING THIS IMMEDIATELY AND THEY KNOW IT. BUT BECAUSE THE DEVICE CANNOT BE REASSEMBLED AFTERWARDS AND MUST BE REPLACED ENTIRELY (COST FOR THE HEADREST ALONE IS ABOUT $800) AND THERE'S TWO PER VEHICLE (AT A MINIMUM) WHICH WOULD RESULT IN JEEP HAVING TO SPEND A GREAT DEAL OF ADDITIONAL TIME AND RESOURCES INCLUDING THE MOST IMPORTANT TO THEM - MONEY. SO BECAUSE JEEP DIDN'T WANT TO ACCOUNT FOR A SMALL DEDUCTION IN THEIR 1.6 BILLION DOLLARS IN PRE-TAX ANNUAL PROFITS, MY GIRLFRIEND AND I HAVE HAD TO SUFFER INSTEAD. THIS IS A VERY DANGEROUS ACCIDENT AND JUST IMAGINE IF I WERE DRIVING ON THE HIGHWAY WHEN IT DEPLOYED AND STRUCK ME I WOULD BE A DEAD MAN FOR SURE AND THERE MAY BE OTHERS AS WELL. WHERE IS THE ACCOUNTABILITY AND CONCERN FOR VEHICLE OWNERS? THOSE ARE CONVENIENCES THAT ARE PRIORITIZE FAR DOWN THE LIST; BEHIND MONEY, PROFIT, STOCK PRICE, CORPORATE GREED!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR ..*BF. *TR
Seats, Oct 13, 2018
THE HEADREST ON THE FRONT PASSENGER SEAT "DEPLOYED" WHILE I WAS DRIVING. THE SYSTEM IS DESIGNED TO DEPLOY DURING A REAR IMPACT COLLISION. THERE WAS NOT A COLLISION OR ANY OTHER IMPACT. I WAS IN THE CAR ALONE COMING TO A ROUTINE STOP. SUDDENLY HEARD THIS LOUD NOISE AND THE HEADREST HAD DEPLOYED. I DIDN'T KNOW I HAD THIS "SAFETY" FEATURE IN MY CAR. HAD THAT HAPPENED TO THE DRIVERS SEAT WHILE AT SPEED, IT COULD CAUSE ME TO LOSE CONTROL AS THE IMPACT TO THE BACK OF MY HEAD WOULD CERTAINLY BE A MAJOR DISTRACTION IF NOT CAUSE A CONCUSSION. I'M GETTING THE PASSENGER SEAT FIXED UNDER WARRANTY, BUT FCA SHOULD ALSO FIX THE DRIVERS SEAT TO PREVENT INJURY.
Seats, Sep 20, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER'S SEAT HEADREST RESTRAINT DEPLOYED WITHOUT AN IMPACT OR CRASH OCCURRING. AS A RESULT, THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO HUFFINES CHRYSLER JEEP DODGE RAM PLANO (LOCATED AT 4500 W PLANO PKWY, PLANO, TX 75093, (972) 867-6000) WHERE IT WAS DIAGNOSED THAT THE HEADREST SECURITY CLIP FAILED AND THE ENTIRE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Seats, Sep 4, 2018
HEADREST EQUIPPED WITH ACTIVE HEAD RESTRAINTS DEPLOYED WHILE DRIVING DOWN A CITY STREET, STRIKING THE DRIVER IN THE BACK OF THE HEAD, THE CAR WAS NOT INVOLVED IN AN ACCIDENT AND NO IMPACT OCCURRED THAT WOULD HAVE CAUSED THE DEPLOYMENT. DRIVER WAS STRUCK IN THE HEAD FORCEFULLY AND WAS SCARED BY THE SUDDEN STRIKE ON THE BACK OF THE HEAD AND COULD HAVE CAUSED AN ACCIDENT HAD OTHER CARS BEEN AROUND. THIS SAME SITUATION OCCURRED WITH THE PASSENGER ON A SEPARATE OCCASION 2 WEEKS LATER.
Seats, Aug 23, 2018
HEAD RESTRAINT ON DRIVERS SIDE DEPLOYED WHILE VEHICLE WAS IN PARK, IN A PARKING LOT. IT HIT THE DRIVER ON THE HEAD. TRYING TO RESET, SO FAR NO LUCK. THIS COULD HAVE BEEN VERY DANGEROUS IF THE VEHICLE HAD BEEN IN MOTION, IT WAS QUITE SHOCKING TO HAVE MY HEAD HIT AND TO HAVE IT PUSHED FORWARD SUDDENLY.
Air bags, Seats, Aug 16, 2018
TAKATA RECALL WHILE DRIVING MY CAR DOING 20 MPH IN NORMAL DRIVING CONDITIONS MY PASSENGER SIDE HEADREST MALFUNCTIONED AND DEPLOYED HITTING THE PASSENGER IN THE BACK OF THE HEAD. THE HEADREST DEPLOYED AND EXPLODED WITH A LOT OF FORCE. IT WAS A VERY SCARY SITUATION. I HAD NO IDEA THAT THE HEADRESTS WERE CAPABLE OF THAT. UPON FURTHER INVESTIGATION I SAW THAT THE PLASTIC 'CLIPS' THAT KEEP THE HEADREST FROM GOING OFF HAD BEEN COMPLETELY SHATTERED AND BROKEN MAKING THE HEADREST UNFIXABLE. WHEN I CALLED THE JEEP DEALERSHIP THEY TOLD ME IF THE 'CLIPS' WERE BROKEN THAT THE HEADREST NEEDED TO BE REPLACED. I AM SHOCKED THAT A 'SAFETY FEATURE ' MALFUNCTIONING IS A PROBLEM THAT I NEED TO PAY TO FIX. (ABOUT $680 FOR A REPLACEMENT PLUS LABOR COST) THIS COULD HAVE RESULTED IN A SERIOUS CRASH AND INJURIES. THIS STYLE HEADREST NEEDS TO BANNED. ALSO OTHER JEEP OWNERS NEED TO BE AWARE OF THIS. IT'S VERY UNSAFE AND JEEP NEEDS TO REPLACE THE HEADREST WITH A COMPLETELY DIFFERENT SAFER HEADREST. I FEAR NOW THAT WHEN I'M DRIVING THAT THE DRIVER SIDE HEADREST COULD MALFUNCTION AND EXPLODE AT THE BACK OF MY HEAD RESULTING IN SERIOUS INJURIES. IVE TALKED TO OTHER JEEP OWNERS WITH THE SAME STYLE VEHICLE AND NONE OF THEM WERE AWARE OF THIS 'SAFETY FEATURE' WITH THE HEADREST. AND NOT ONE SINGLE MENTION IN THE OWNERS MANUAL ABOUT THIS DEPLOYING HEADREST. PEOPLE NEED TO BE AWARE!!
Seats, Aug 16, 2018
I WAS DRIVING ON I25 IN DENVER AND WHEN I WAS JUST GETTING OFF THE EXIT RAMP I HIT A VERY SMALL BUMP AND I HEARD A LOUD NOISE. I COULDN'T TELL IF IT WAS INSIDE OR OUTSIDE THE VEHICLE AT FIRST. I LOOKED OVER AND WAS SURPRISED TO SEE THAT THE PASSENGER HEADREST HAD DEPLOYED ITS MECHANISM TO MOVE PART OF IT FORWARD TO LESSEN THE AFFECT OF WHIPLASH FROM AN ACCIDENT. IT WAS A STARTLING NOISE AND I WONDERED WHAT WOULD HAVE HAPPENED IF A FAMILY MEMBER WOULD HAVE BEEN IN THAT SEAT AND BEEN HIT IN THE HEAD BY THE HEADREST. EVEN MORE OF A CONCERN WOULD BE IF THE DEPLOYMENT WOULD HAVE BEEN ON THE DRIVER SIDE. WHO KNOWS WHAT WOULD HAVE HAPPENED IF I HAD BEEN STARTLED BY GETTING HIT IN HEAD AT HIGHWAY SPEED. I NOW DRIVE THE CAR WITH THE SEAT ADJUSTED AT ABOUT A 60 DEGREE ANGLE TO AVOID THAT SCENARIO. I WAS SHOCKED TO FIND OUT FROM FCA THAT THERE WAS NO RECALL FOR SUCH A SERIOUS SAFETY ISSUE. I COMPLAINED TO THEM AND THEY ARE NOT STANDING BEHIND THE SAFETY OF THEIR VEHICLES. I PURCHASED THE VEHICLE IN 2017 AS A CERTIFIED PREOWNED VEHICLE AND THAT PROGRAM WOULDN'T COVER THE REPAIR OF THE VEHICLE EITHER. THE DEALERSHIP WANTS TO CHARGE ME $1,000 TO FIX IT BUT THEY CAN'T GET A NEW HEADREST BECAUSE IT IS BACK ORDERED. OBVIOUSLY THIS IS BECAUSE IT IS HAPPENING TO OTHER JEEP OWNERS. I ALSO SAW ON A JEEP BLOG THAT THIS IS HAPPENING TO OTHERS. I FOUND IT VERY HARD TO BELIEVE THAT AN OEM DOES NOT HAVE TO REPAIR A SAFETY DEVICE THAT DEPLOYS FOR NO REASON AND PUTS THE PASSENGERS AT RISK. I LOOK FORWARD TO HEARING FROM YOU.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Seats, Aug 16, 2018
TAKATA RECALL WHILE DRIVING MY CAR DOING 20 MPH IN NORMAL DRIVING CONDITIONS MY PASSENGER HEADREST DEPLOYED HITTING AN ELDERLY PASSENGER IN THE BACK OF THEIR HEAD. HURTING THEM. THE HEADREST DEPLOYED LIKE AN AIRBAG. IT WAS SPRING LOADED. I CALLED MY DEALER AND THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY AND THAT THERE WERE NO RECALLS. THIS IS VERY UNSAFE AND THESE HEADRESTS SHOULD NOT BE IN ANY VEHICLE AT ALL. I FEAR NOW THAT WHILE I'M DRIVING THAT THE DRIVER SIDE HEADREST WILL DEPLOYED FOR NO REASON AND HURT ME TOO WHILE DRIVING. THIS WILL CAUSE SERIOUS INJURIES. VERY UPSET
Seats, Aug 15, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADREST RESTRAINT SYSTEM DEPLOYED WITHOUT WARNING OR IMPACT WHILE DRIVING 20 MPH. THE CONTACT JERKED FORWARD AS IF THE VEHICLE HAD BEEN REAR ENDED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER (ED KOEHN CHRYSLER JEEP DODGE RAM, 11282 W CARSON CITY RD, GREENVILLE, MI 48838, (616) 754-3635). THE DEALER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER PROVIDED A CASE NUMBER AND PROMISED A CALL BACK. THE MANUFACTURER ALSO INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 55,340.
Seats, Aug 11, 2018
CAR WAS STATIONARY IN A PARKING LOT, THE MECHANISM THAT HOLDS THE ACTIVE RESTRAINT HEAD REST TOGETHER FAILED, THE RESTRAINT SYSTEM ACTIVATED A HIT ME IN THE BACK OF THE HEAD. I NOTIFIED FCA USA. THEY TOLD ME THAT THEY WOULD NOT FIX OR PAY FOR THE SAFETY SYSTEM, THEY OFFERED NO HELP WHAT SO EVER.