2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: seats
338 reports, newest first. Show all
Seats, Aug 3, 2018
I WAS SITTING IN THE VEHICLE PARKED NOT RUNNING. THE PASSENGER SIDE ACTIVE HEAD REST DISENGAGED AND HIT MY DAUGHTER IN LAW IN THE BACK OF THE HEAD. THE CAR WAS NOT MOVING NOR WAS THE CAR EVEN RUNNING. THIS IS SOMETHING THAT CHRYSLER SHOULD TAKE A LOOK AT BECAUSE AFTER REVIEW APPARENTLY THIS HAS BEEN HAPPENING A LOT. CHRYSLER WILL NOT HELP IN ANYWAY FOR ME TO FIX THIS AND THIS IS IT $830 REPAIR. IF THIS HAPPENS WHEN SOMEONE IS DRIVING DOWN THE ROAD SOMEONE COULD BE FATALLY INJURED AND SOMEONE ELSE COULD BE INJURED AS WELL POSSIBLY IN ANOTHER VEHICLE. THIS IS A SAFETY HAZARD THAT CHRYSLER SHOULD MAKE GOOD ON.
Seats, Aug 1, 2018
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE DRIVER'S SIDE HEAD RESTRAINT DETACHED FROM THE SEAT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LEN STOLER CHRYSLER DODGE AND JEEP AT (410) 876-8800 (LOCATED AT 1001 BALTIMORE BLVD, WESTMINSTER, MD 21157) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS INFORMED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 69,000.
Seats, Jul 24, 2018
THE DRIVER'S SIDE ACTIVE HEAD REST DEPLOYED INAPPROPRIATELY AND FOR NO REASON WITH NO VEHICLE IMPACT WHILE PARKED INSIDE MY GARAGE. THE PLASTIC TABS ARE BROKEN AND THE HEADREST CANNOT BE APPROPRIATELY RESET AS IT IS DESIGNED TO DO. THIS IS A MANUFACTURER DEFECT, THERE ARE HUNDREDS OF POSTS ONLINE WITH THE SAME COMPLAINT, DEALERS REFUSE TO REPAIR OUTSIDE OF WARRANTY. MY PARTICULAR CASE DID NOT RESULT IN INJURY OR CRASH, HOWEVER IF THE HEADREST DEPLOYED HITTING THE DRIVER WHILE AT HIGH SPEEDS COULD CAUSE AN ACCIDENT OR INJURY.
Seats, Jul 17, 2018
WHILE PARKED, VEHICLE RUNNING, THE "ACTIVE HEAD REST" DEPLOYED ON THE DRIVERS SIDE STRIKING ME IN THE BACK OF THE HEAD.. VEHICLE WAS NOT IN MOTION NOR WAS THE VEHICLE INVOLVE IN A COLLISION. UPON CONTACTING JEEP I WAS TOLD THAT THIS WAS NORMAL WEAR AND TEAR AND WOULD NOT BE FIXED DUE TO MY VEHICLE BEING OUT OF WARRANTY.
Seats, Other or unspecified, Jul 12, 2018
HEADREST DEPLOYS WITHOUT COLLISION. WHILE PARKED IN DRIVEWAY OVERNIGHT, DRIVERS SIDE HEADREST DEPLOYED (POPPED OPEN AND FORWARD). DEALERSHIP FOUND NO FAULTS.
Seats, Jul 11, 2018
I WAS DRIVING DOWN THE STREET AFTER VISITING A FRIEND WHEN I HIT A HOLE IN THE STREET AND HEARD THIS NOISE AND LOOKED OVER AND THE HEADREST HAD CAME APART WENT TO THE DEALER AND WAS TOLD THAT THEY COULD NOT FIX IT BECAUSE IT WAS COSMETIC. *JS
Seats, Jul 5, 2018
MY DRIVER SIDE AHR HEADREST RECENTLY BROKE WHILE I WAS IN MY CAR AND I WAS VERY NEARLY HIT BY IT, WHICH WOULD HAVE CAUSED INJURY FOR SURE. I KNOW THAT THERE ARE NUMEROUS PROBLEMS WITH THIS PART. THE CAR WAS PARKED AND ONLY THE LEFT SIDE DEPLOYED. THE PLASTIC PIECES HOLDING THE HEADREST IN ARE BOTH BROKEN.
Seats, Jun 25, 2018
THE DRIVER'S SIDE ACTIVE HEAD REST DEPLOYED INAPPROPRIATELY AND FOR NO REASON WITH NO VEHICLE IMPACT WHILE PARKED. THE PLASTIC TABS ARE BROKEN AND THE HEADREST CANNOT BE APPROPRIATELY RESET AS IT IS DESIGNED TO DO. THIS IS A MANUFACTURER DEFECT, THERE ARE HUNDREDS OF POSTS ONLINE WITH THE SAME COMPLAINT, DEALERS REFUSE TO REPAIR OUTSIDE OF WARRANTY. MY PARTICULAR CASE DID NOT RESULT IN INJURY OR CRASH, HOWEVER IF THE HEADREST DEPLOYED HITTING THE DRIVER WHILE AT HIGH SPEEDS COULD CAUSE AN ACCIDENT OR INJURY.
Seats, Jun 7, 2018
PASSENGER HEADREST EXPLODED WHEN ADJUSTING. VEHICLE WAS NOT IN MOTION.HEADREST EXPLODED FORWARD.
Seats, Jun 3, 2018
FRONT PASSAGER HEADREST DEPLOYED WHILE PARKED AND IDLING. PASSAGER HAD JUST ENTERED THE VEHICLE.
Seats, May 29, 2018
THE DRIVER SIDE HEAD REST DEPLOYED WHILE SETTING IN DRIVEWAY. NOT IN MOTION.
Air bags, Seats, May 11, 2018
I WAS DRIVING AT ABOUT 10 MPH AND THE FRONT PASSENGER HEADREST DEPLOYED HITTING MY FIANC IN THE THE BACK OF HIS HEAD. IT APPEAR THE PLASTIC LATCH BROKE ON THE INSIDE OF THE MECHANISMS. THIS IS AN EXTREME SAFTELY ISSUE AS I SWERVED DUE TO THE EXTREMELY LOUD NOISE. UPON SEARCHING ON GOOGLE IT APPEARS THIS IS A MAJOR ISSUE WITH THE JEEP'S GRAND CHEROKEES FOR THOSE YEAR. THIS NEEDS TO BE RECALLED BEFORE SOMEONE IS INJURED. IF I WAS ON THE FREEWAY AND IT HAPPENED TO THE DRIVER SIDE SEAT THEN THIS COULD HAVE RESULTED INTO A MAJOR ACCIDENT
Seats, May 9, 2018
WHILE STOPPED AT A LIGHT THE DRIVER'S SIDE ACTIVE HEADREST DEPLOYED STRIKING THE DRIVER IN THE BACK OF THE HEAD. THERE WAS NO COLLISION OR SOMEBODY TOUCHING THE ACTIVE HEADREST. ON INSPECTION FOUND TWO PIECES OF PLASTIC THAT HAD BROKEN OFF OF THE MECHANISM. THE CAR IS FOUR YEARS OLD WITH LESS THAN 47,000 MILES.
Seats, May 2, 2018
PASSENGER FRONT SEAT ACTIVE HEADREST (AHR) DEPLOYED DUE TO PLASTIC CLIP FATIGUE. THE VEHICLE HAS NEVER BEEN INVOLVED IN AN ACCIDENT AND WAS PARKED IN MY HOME GARAGE WHEN THE AHR DEPLOYED. THE PLASTIC CLIPS/TABS HOLDING THE AHR FROM POPPING OUT BROKE OFF AND LANDED IN THE FRONT PASSENGER SEAT. THIS IS A VERY DANGEROUS ISSUE AS IF IT HAPPENS TO THE DRIVER EXPECTANTLY THIS COULD RESULT IN A SEVERE ACCIDENT. JEEP IS AWARE OF THIS ISSUE AND IS DOING NOTHING.
Seats, May 1, 2018
MY FAMILY WAS DRIVING DOWN THE ROAD AT APPROXIMATELY 50MPH ON A 4 LANE CITY STREET. I WAS SITTING IN THE PASSENGER SEAT SPEAKING TO MY SON IN THE BACK SEAT WHEN I WAS ABRUPTLY HIT IN THE SIDE OF THE FACE WITH THE SEAT. WE HAD NO IDEA WHAT HAPPENED UNTIL MY SON SAID THE SEAT BLEW UP. WE STOPPED AND GOT OUT OF THE CAR TO SEE THAT THE HEADREST HAD DEPLOYED SOMEHOW.
Seats, Apr 30, 2018
FRONT PASSENGER HEADREST ACTIVE SAFETY DEVICE FAIILURE. FRONT HEADRESTS HAVE ACTIVE DEVICE THAT ARE DESIGNED TO TRIGGER IN A REAREND COLLISION. HEADREST IS DESIGNED TO RELEASE/ SPRING FORWARD TO HELP PREVENT NECK INJURIES WHEN VEHICLE IS STRUCK FROM THE REAR. INTERNAL MECHANISM HAS FAILED PLASTIC SUPPORTS WITHIN ARE BROKEN HEADREST CANNOT BE RESET THUS ACTIVE SAFETY FUNCTION CANNOT FUNCTION. HEADREST IS STUCK IN THE FORWARD OR TRIGGERED POSITION. MY LOCAL JEEP DEALER MILTON RUBEN NOR JEEP CUSTOMER SERVICE WILL WORK WITH ME ON THE COST OF REPAIR. DEALER QUOTED $755+ TO REPLACE. NOTE: THERE ARE REPORTS OF SAME ISSUE WHEN SEARCHED ON THE INTERNET. FAILURE OF THIS DEVICE COULD CAUSE AN ACCIDENT IF FAILURE HAPPENED WHILE DRIVING. IT IS MY OPINION THAT JEEP SHOULD COVER OR AT LEAST COVER SOME OF THE COST OF REPLACEMENT.
Seats, Apr 27, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE HEADREST ON THE FRONT PASSENGER SEAT POPPED OFF WITHOUT WARNING. THE HEADREST GRAZED THE HEAD OF A CHILD PASSENGER, BUT THE CHILD WAS UNINJURED. THE DEALER (LITHIA CHRYSLER JEEP DODGE RAM CORPUS CHRISTI, 4313 S STAPLES ST, CORPUS CHRISTI, TX 78411) WAS CONTACTED AND ADVISED THE CONTACT TO DRIVE OR TOW THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT OF THE SAME INFORMATION AS THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Seats, Apr 25, 2018
THE DRIVER HEAD REST DEPLOUED WHILE DRIVEING ALMOST CAUSEING THE DRIVE TO LOOSE CONTROLL
Seats, Apr 19, 2018
FRONT PASSENGER SEAT SQUEAKS EXCESSIVELY. DEALERSHIP SAID THE (METAL) SET TRACK IS SOMEHOW WORN DOWN CAUSING THE SEAT NOT TO SIT FIRMLY IN THE TRACK. THIS PLAY BETWEEN THE SET TRACK AND SEAT IS WHAT IS CAUSING THE SQUEAKING. THEY ADVISED ME ON REPLACING THE ENTIRE SEAT TRACK ASSEMBLY. HOW COULD A SEAT THAT DOES NOT PROPERLY SIT IN THE TRACK NOT A SAFETY CONCERN IF AN ACCIDENT OCCURS? ALSO, HOW DOES THE METAL SEAT TRACK GET THAT WORN ON A FAIRLY NEW VEHICLE THAT BARLEY GETS USED (FRONT PASSENGER)?
Seats, Mar 3, 2018
FRONT PASSENGER ACTIVE HEAD RESTRAINT DEPLOYED SPONTANEOUSLY OVERNIGHT WITH CAR PARKED IN DRIVEWAY. WEATHER WAS COOL, THERE WAS NO IMPACT TO ANY PART OF THE CAR, NO AIRBAGS DEPLOYED, THE DRIVER SIDE HEAD RESTRAINT DID NOT DEPLOY. BROKEN PLASTIC HOOKS IN THE DEPLOYED HEADREST MADE IT IMPOSSIBLE TO RESET THE DEPLOYED HEADREST. IF THIS SPONTANEOUS DEPLOYMENT HAD HAPPENED WHILE THE CAR WAS BEING DRIVEN IT WOULD CLEARLY HAVE CAUSED A DANGEROUS DISTRACTION. IF THE DRIVER SIDE HEADREST DEPLOYS SPONTANEOUSLY WHILE THE CAR IS BEING DRIVEN IT WOULD CAUSE A VERY DANGEROUS DISTRACTION AND POSSIBLY INJURY TO THE DRIVER MOST LIKELY RESULTING IN AN ACCIDENT OR COLLISION. I HAVE RESEARCHED THIS SITUATION ON THE INTERNET AND I HAVE IDENTIFIED MULTIPLE SIMILAR SPONTANEOUS DEPLOYMENTS DUE TO MATERIAL FATIGUE REPORTED ON FORUMS, WITH NO EFFORT BY FIAT CHRYSLER TO REMEDIATE THE PROBLEM. MY LOCAL JEEP DEALER REFUSES TO REPLACE THE HEADREST AS MY JEEP IS OUT OF WARRANTY. IN MY OPINION, THIS REPRESENTS A DESIGN FLAW IN THE ACTIVE HEADREST THAT COULD RESULT IN INJURY OR DEATH IF THE DEPLOYMENT WERE TO HAPPEN WHILE THE CAR IS BEING DRIVEN.
Air bags, Seats, Jan 27, 2018
I WAS COMING TO A GRADUAL STOP AT A TRAFFIC LIGHT ON A LOCAL ROAD WHEN THE ACTIVE HEAD RESTRAINT SEEMINGLY DEPLOYED. I WAS NOT IN A COLLISION AND THERE WAS NO REASON FOR IT TO DEPLOY. UPON EXAMINING THE MECHANISM IT WAS NOT TRIGGERED, RATHER IT FAILED BECAUSE THE PLASTIC CLIPS THAT HELD ONTO THE LATCH HAD BROKEN OFF INTERNALLY CAUSING THE HEADREST TO HIT ME VIOLENTLY IN THE BACK OF THE HEAD. THIS COULD HAVE BEEN FAR WORSE HAD I NOT BEEN ALMOST AT A COMPLETE STOP.
Air bags, Seats, Engine, Dec 6, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, A LOUD NOISE OCCURRED. THE CONTACT NOTICED THAT THE PASSENGER HEADREST AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RYDELL CHRYSLER DEALER (700 SAN FERNANDO RD, SAN FERNANDO, CA 91340, PHONE (866) 733-3506) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL CONCERN HEADREST RESTRAINT DID NOT LOCK INTO PLACE, AND THE FRONT PASSENGER SEAT HEADREST RESTRAINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING 65 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO RYDELL CHRYSLER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Seats, Nov 9, 2017
THE ACTIVE HEAD RESTRAINT SYSTEM SUDDENLY DEPLOYED WHILE DRIVING NORMALLY ON CITY STREETS, AND WAS NOT INVOLVED IN A COLLISION OF ANY KIND. PLASTIC RETAINING CLIPS NOW VISIBLE INSIDE THE HEADREST APPEAR TO HAVE FAILED, PREVENTING RESETTING.
Seats, Oct 17, 2017
I WAS PARKED IN MY DRIVEWAY (AS I JUST GOT HOME FROM WORK) TALKING TO MY DAUGHTER AND HER FATHER (WHO WERE PARKED TO MY DRIVERS SIDE GETTING READY TO LEAVE IN ANOTHER VEHICLE) WHEN WE ALL HEARD A LOUD NOISE AND SOMETHING HIT THE SIDE OF MY HEAD VERY HARD. THE ACTIVATED HEAD REST SHOT OPEN FOR NO REASON AT ALL. THE CAR WAS IN PARK AND NOBODY WAS IN THE VEHICLE EXCEPT FOR ME.THERE WAS NO IMPACT OR ANYONE TOUCHING THE OUTSIDE OF THE VEHICLE EITHER. I AM FORTUNATE THAT I WAS NOT DRIVING AT THE TIME THIS HAPPENED AS THIS COULD HAVE CAUSED AN ACCIDENT WITH THE IMPACT OF THE HEADREST HITTING MY HEAD.
Seats, Oct 10, 2017
ACTIVE HEADREST ON PASSENGER HEADREST DEPLOYED WITHOUT CAUSE. THE VEHICLE HAS NEVER BEEN INVOLVED IN ANY ACCIDENT AND ONLY NOTICED THE HEADREST HAD BECOME LOOSE. WHEN I TOOK IT TO THE DEALERSHIP THEY'D INDICATED THAT THE ACTIVE HEADREST HAD DEPLOYED. AFTER OPENING A CASE WITH JEEP CHRYSLER THEY HAVE REFUSED TO CORRECT IT. THERE ARE A LARGE NUMBER OF CASES FOR THIS EXACT SAME ISSUE WHICH POSES A HUGE SAFETY RISK. DEALERSHIP IS REQUESTING OVER $800 TO REPAIR WHAT IS AN OBVIOUS DEFECT WITH THE NUMBER OF OTHERS THAT HAVE EXPERIENCED THE EXACT SAME PROBLEM.