2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: seats
338 reports, newest first. Show all
Seats, Oct 3, 2020
I WAS TRAVELING 35 MPH, ALONE IN THE VEHICLE, AND THE DRIVER'S ACTIVE HEAD RESTRAINT SUDDENLY DEPLOYED WITHOUT REASON.
Exterior lighting, Seats, Other or unspecified, Sep 24, 2020
I AM DRIVING THIS MORNING TO AN APPOINTMENT IN THE I 75 WHEN A TAKE THE EXIT AT 20 MPH AND THE FRONT PASSENGER SIDE HEADREST DEPLOYED. NO CRASH , NOTHING HAPPEN OUTSIDE WHEN I SEE MY SON AND THE BOOM OF THE HEADREST
Seats, Sep 21, 2020
WHILE SITTING AT A STOP LIGHT, PASSENGER SIDE SAFETY HEADREST DEPLOYED ON ITS OWN.
Seats, Sep 18, 2020
DRIVERS SIDE HEADREST BECAME SUDDENLY UNATTACHED AND BROKEN WHILE STATIONARY. HEADREST CUSHION WILL NOT SNAP BACK INTO PLACE BECAUSE OF A BROKE PART INSIDE THE HEADREST WITH THE MECHANICS, THE PART IS UNKNOWN.
Seats, Sep 18, 2020
DRIVER SIDE HEAD REST DEPLOYED AND IS PROTRUDING FORWARD.
Seats, Sep 16, 2020
I WAS DRIVING DOWN THE HIGHWAY, MY TEENAGE DAUGHTER WAS IN THE PASSENGER SEAT. UNEXPLAINEDLY THE SEAT REST BURST FROM ITS ATTACHMENT AND HIT HER IN THE BACK OF THE HEAD. UPON FURTHER INSPECTION, THE CLIPS WERE BROKEN AND IT WAS NOT FIXABLE. THANKFULLY SHE WAS SLOUCHING AT THE TIME AND WAS NOT INJURED.
Seats, Sep 14, 2020
RE: 2014 JEEP GRAND CHEROKEE LIMITED I WAS DRIVING IN TOWN (UNDER 30 MPH) AND SLOWING DOWN FOR A STOP LIGHT. THERE WAS A LOUD POPPING SOUND... WHEN I STOPPED, I FOUND THAT THE HEADREST ON THE PASSENGER SIDE FRONT SEAT HAD SEPARATED/DEPLOYED INTO TWO MAIN PIECES THAT WOULD PUSH THE PASSENGERS HEAD FORWARD! I CANNOT RETURN THE HEADREST TO IT'S ORIGINAL POSITION! THIS MAKES IT SO THERE CANNOT BE A PASSENGER (ANYBODY!!!) SITTING IN THAT SEAT!!! I WILL HAVE TO TAKE THE CAR TO THE DEALERSHIP TO HAVE THIS FIXED!!! THIS IS WRONG AND SHOULD NOT HAPPEN!!! IT"S NOT SAFE!!! JEEP SHOULD FIX THIS AT NO EXPENSE TO THE VEHICLE OWNER (BEFORE IT EVER HAPPENS)! IT COULD INJURE SOMEONE WITHOUT ANY REASON EXCEPT FOR A CAR DEFECT! IT SHOULD BE FIXED AT NO COST TO THE VEHICLE OWNER!
Seats, Sep 12, 2020
I I WAS SITTING AT A RED LIGHT WITH NO OTHERS CARS AROUND ME AND NO OCCUPANTS IN THE CAR. ALL OF A SUDDEN I WAS HIT IN THE BACK OF THE HEAD. IT WAS HARD ENOUGH THAT I SAW STARS WHICH RESULTED IN A MINOR HEADACHE. NO LIGHTS CAME ON, NO WARNING OF ANY KIND. I PROCEEDED TO A PARKING LOT TO SEE WHAT IT WAS THAT HIT ME AND MY HEADREST HAD COME APART AND POPPED FORWARD.
Seats, Sep 11, 2020
WHILE DRIVING DOWN THE ROAD AT HIGHWAY SPEEDS THE PASSENGER SIDE ACTIVE HEADREST SYSTEM DEPLOYED. UPON EXAMINING IT APPEARS THAT THE PLASTIC STRUCTURE THAT HOLDS THE PIN IN PLACE ON BOTH ENDS FAILED ON THE END CLOSEST TO THE MIDDLE OF THE CAR. THE 'CLIP' WHICH HOLDS THE PIN AND WOULD RELEASE IT IN AN ACCIDENT WAS STILL HOLDING ONTO THE PIN. THERE WAS A PASSENGER IN THE SEAN, HOW FORTUNATELY HAD HIS HEAD FORWARD INCIDENTALLY WHEN THE DEPLOYMENT OCCURRED AND WAS NOT STRUCK.
Seats, Sep 10, 2020
WENT OUT MORNING TO GET INTO THE CAR THAT HAD BEEN SITTING IN THE DRIVEWAY OVERNIGHT AND FOUND THE DRIVER HEADREST DEPLOYED.
Seats, Sep 10, 2020
MY 2014 GC ALTITUDE HAD THE DRIVERS SIDE ACTIVE HEAD RESTRAINTS HEADREST RANDOMLY DEPLOY AS NO PART OF A COLLISION THIS PAST WEEKEND. THIS IS NOT ONLY A MAJOR SAFETY RISK FOR THE PASSENGER BUT, COULD HAVE BEEN QUITE TRAUMATIC SHOULD THE RANDOM DEPLOYMENT HAVE CAUSED A MAJOR ACCIDENT. I HAVE SPENT WAY TOO MUCH TIME RESEARCHING AND THE MOST COMMON PROBLEM IS ONE OF PLASTIC FAILURE. LOOK INSIDE THE HEAD REST FOR THE SMALL METAL, HORIZONTAL PIN AND IF IT IS STILL HELD IN PLACE BY THE METAL RETAINING HOOKS THEN THE PLASTIC FAILED IN THE HEADREST. NHTSA HAS HAD AN INVESTIGATION OPENED ON IT FOR A YEAR NOW BUT, I DON'T THINK THERE HAS BEEN ANY MOVEMENT ON IT SINCE LATE LAST YEAR AS THE MANUFACTURER STALLS FOR TIME. I HOPE THIS WILL RESULT IN A RECALL AT SOME POINT IN THE VERY NEAR FUTURE BEFORE MORE PEOPLE ARE INJURED.
Seats, Sep 10, 2020
THE HEADREST RANDOMLY BURSTED OPEN WHILE DRIVING. NO IMPACT OR CRASH OCCURRED DURING OR PRIOR, JUST RANDOMLY POPPED OPEN.
Seats, Other or unspecified, Sep 8, 2020
THE HEADREST ON THE DRIVER SIDE SEAT DEPLOYED WITHOUT IT BEING IN A CAR ACCIDENT.
Seats, Sep 8, 2020
UPON BACKING OUT OF A PARKING SPOT MY ACTIVE HEADREST RESTRAINT DEPLOYED WITH NO REASON OTHER THAN FAULTY EQUIPMENT. THE HEADREST STRUCK THE BACK SIDE OF MY HEAD. I HAVE BEEN SUFFERING FROM A MIGRAINE FOR 2 DAYS AFTER THE INCIDENT. *DT*JB
Power train, Air bags, Seats, Sep 6, 2020
HEADREST DEPLOYED WITHOUT ANY ACCIDENT AND HAS BROKEN TABS NOT RUNNING JUST PARKED, CAR HAS 71,000 MILES AND JUST HAD TO REPLACE LIFTERS AND ROCKERS ALREADY NOT COVERED BY WARRANTY THAT "EXPIRED"
Seats, Sep 3, 2020
WHILE MY WIFE WAS DRIVING HER JEEP THE HEADREST ON THE PASSENGER SIDE DEPLOYED ITS SAFETY MEASURES FOR ITS ACTIVE HEADRESTS. SHE WAS GOING AROUND 15-20 MPH THROUGH A SUBDIVISION. NO JARRING OR ABRUPT MOTIONS WERE DONE DURING THE DEPLOYMENT. WHILE THIS DID STRIKE ME, IT DID NOT CAUSE ANY TYPE OF INJURIES, HOWEVER WE DO HAVE TWO CHILDREN AND I'M THANKFUL THEY WERE NOT IN THE SEAT AT THE TIME. UPON INSPECTION OF THE HEADREST, I CAN SEE WHERE PLASTIC CLIPS LOOK TO HAVE BROKEN OFF. PICTURES OF THIS ARE ATTACHED. I WOULD REQUEST THE NHTSA TO TAKE A LOOK INTO THESE REPORTS AS I'VE SEEN THEY'RE COMMON. I WORRY NOW THAT MY WIFE'S DRIVERS SIDE WILL DEPLOY ON HER AT RANDOM WHILE SHE IS DRIVING CAUSING AN ACCIDENT. I CONTACTED MY LOCAL DEALERSHIP WHO STATED THEY KNOW OF THE ISSUE HOWEVER IT IS NOT PART OF A RECALL OR WARRANTY AND WOULD LIKELY BE AROUND $1,000 TO RESOLVE.
Seats, Sep 1, 2020
MY 2014 GRAND CHEROKEE WAS PARKED AND THE HEAD REST POPPED OUT. IT BROKE A PIECE WHEN IT POPPED OPEN AND NOW HAS TO BE COMPLETELY REPLACED.
Seats, Sep 1, 2020
MY VEHICLE WAS STATIONARY. DEPLOYED/BROKEN TABS WITH PASSENGER ACTIVE HEADREST ON MY 2014 JEEP GRAND CHEROKEE. I DID NOT HAVE ANY ACCIDENTS SO I AM CONFUSED ON HOW IT COULD HAVE EVEN DEPLOYED. I WAS IN MY VEHICLE AND NOTICED THE HEADREST WAS DEPLOYED. I AM CONCERNED BECAUSE IT IS THE SAME SYSTEM WITH MY AIRBAGS, I DO NOT KNOW IF MY AIRBAGS ARE FAULTY AT THIS POINT. I CALLED THE DEALORSHIP AND THEY SAID THERE WERE NO RECALLS FOR THIS PROBLEM. LOOKING FOR A GOODWILL REPLACEMENT OF THE HEADREST. IF SOMEONE HAS INFORMATION ON WHAT DIRECTION ICAN TAKE PLEASE HELP.
Seats, Aug 29, 2020
THE ACTIVE HEAD RESTRAINT DEPLOYED WHILE PARKED IN MY DRIVEWAY. THIS IS THE DRIVER'S SIDE HEADREST. NOW MY WIFE IS AFRAID TO SIT ON THE PASSENGER'S SIDE FEARING INJURY FROM A HEADREST DEPLOYMENT ON THAT SIDE.
Seats, Aug 28, 2020
PASSENGER SIDE ACTIVE HEAD RESTRAINT (AHR) UNEXPECTEDLY DEPLOYED OVERNIGHT WHILE VEHICLE WAS PARKED IN DRIVEWAY. THERE WAS NO INDICATION THAT THEIR WAS A PROBLEM NOR WAS THE VEHICLE INVOLVED IN ANY SORT OF ACCIDENT OR IMPACT. VISUAL INSPECTION INDICATES THAT THE PLASTIC RETENTION CLIP PORTION OF THE AHR BROKE AWAY FROM THE METAL PIN MECHANISM CAUSING THE AHR TO DEPLOY.
Seats, Aug 26, 2020
I WAS DRIVING AND MY ACTIVE HEADREST DEPLOYED UNEXPECTEDLY WITHOUT CAUSE.
Air bags, Seats, Aug 25, 2020
THE PASSENGER HEADREST DEPLOYED WHILE I WAS DRIVING DOWN THE ROAD ON A CITY STREET NO ONE WAS AROUND MY VEHICLE THE STREET WAS EMPTY MY HUSBAND WAS IN THE PASSENGER SEAT AND IT SLAMMED INTO THE BACK OF HIS HEAD. NOW I'M NERVOUS THAT THE DRIVER AIDE WILL DO THE SAME.
Seats, Aug 25, 2020
I WAS DRIVING TODAY AUGUST 25 WHEN SUDDENLY I HEAR LIKE A EXPLOSION I THOUGHT A CAR HIT ME I FELT A PAIN IN MY HEAD. WHEN I STOPPED THE CAR I NOTICED THAT THE HEADREST OF MY JEEP WAS OPEN.
Seats, Aug 25, 2020
I WENT TO MY CAR ONE MORNING AND SAT IN THE FRONT SEAT. WHILE SITTING IN THE SEAT THE HEADREST MADE A LOUD PIPING SOUND AND HIT ME IN THE BACK OF THE HEAD. IT THROUGH ME FORWARD AND MY FACE HIT THE STEERING WHEEL.
Seats, Aug 24, 2020
I WAS AT FAST-FOOD DRIVETHROUGH WAITING TO PAY THE ATTENDANT WHEN I FELT SOMETHING HIT MY HEAD FROM BEHIND. IT WAS THE THE DEPLOYED HEADREST THAT HAD STRUCK ME. I WAS ABLE TO DRIVE HOME AND WILL TRY TO FIND OUT HOW TO HAVE THE HEADREST RESET PROPERLY. THE VEHICLE WAS STATIONARY WITH MY FOOT ON THE BRAKE WHEN THE HEADREST DEPLOYED.