2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints: service brakes
258 reports, newest first. Show all
Service brakes, Jun 5, 2014
I RECEIVED A RECALL NOTICE ON MY 2014 JEEP GRAND CHEROKEE STATING THE BRAKE BOOSTER ON MY CAR MAY PREMATURELY CORRODE AND INSTRUCTED TO ME TO REPORT TO MY LOCAL DEALERSHIP AS SOON AS POSSIBLE. I MADE THE APPOINTMENT THE DAY AFTER RECEIVING THE LETTER IN THE MAIL, HOWEVER WHEN I SHOWED UP TO THE APPOINTMENT THE DEALERSHIP INFORMED THAT THEY WERE INSTRUCTED BY JEEP TO NOT INSPECT ANY CARS UNTIL THE PARTS CAME IN. I ASKED WHEN THAT WOULD BE AND HE WAS UNSURE, AND SAID COULD BE "MORE THAN A MONTH" WHEN I ASKED IS THIS CAR SAFE TO DRIVE, HE TOLD ME "JUST PRESS HARDER DOWN ON THE BRAKES". I WAS SHOCKED TO HEAR THIS WHEN IN THE LETTER IT SAYS THEY ARE "SINCERELY CONCERNED ABOUT YOUR SAFETY", YET SOMETHING AS CRUCIAL AS THE BRAKES COULD MALFUNCTION AND CAUSE A CRASH. AS SOMEONE THAT COMMUTES DAILY ON BUSY I-95, THIS IS EXTREMELY UNSETTLING TO ME, AND I AM HESITANT TO CONTINUE DRIVING, ESPECIALLY WHEN THE DEALERSHIP INFORMS ME TO CALL BACK IN A MONTH TO FIND AN UPDATE. *TR
Service brakes, Jun 4, 2014
HI-- REGARDING BRAKE BOOSTER RECALL ON JEEP GRAND CHEROKEE... ONE DAY AFTER RECEIVING RECALL FROM CHRYSLER--DEALER ADVISES PARTS ARE NOT AVAILABLE AND WILL NOTIFY WHEN THEY ARE. IT APPEARS MANUFACTURER IS "GOING THRU THE MOTIONS" TO SATISFY NHTSA....AND REDUCE POSSIBILITY OF LITIGATION. SOME INCENTIVE NEEDS TO ADDED TO THE PROCESS I.E MANUFACTURER IS NOT MOTIVATED CURRENTLY TO EXPEDITE THE PROCESS...ESPECIALLY FOR SOMETHING THAT IS AN EXPENSE TO THEM. THUS, IN THIS CASE,THE VEHICLE OWNER IS "FORCED" TO DRIVE A VEHICLE IN WHICH THE BRAKES MAY NOT FUNCTION IN RAINY WEATHER. THATS JUST GREAT!! *TR
Service brakes, Jun 4, 2014
WE RECEIVED A NOTIFICATION THAT THE BRAKES COULD BE FAULTY ON MY VEHICLE LISTED ABOVE. I HAVE ALREADY HAD ISSUES WITH THE BRAKES LOCKING UP AND NOT WORKING CORRECTLY IN A THUNDER STORM.I WENT TO THE DEALERSHIP TODAY TO REQUEST THE REPAIR LIKE THE MAILER SENT TO ME ABOUT A CURRENT RECALL ADVISED ME TO DO. THEY TOLD ME THAT THEY ARE UNABLE TO GET IT FIXED UNTIL AUGUST. I HAVE TO GO TO FLORIDA LATER IN THE YEAR AND AM AFRAID MY CAR WILL FAIL IN TRANSIT. THE RECALL STATES THAT THERE ARE ISSUES WHEN DRIVING IN RAIN AND OTHER BAD WEATHER CONDITIONS. I CAN NOT CONTROL DRIVING IN BAD WEATHER WHEN OUT OF THE STATE. I NEED IMMEDIATE ATTENTION TO THIS ISSUE AS THE CAR HAS ALREADY SHOWN SIGNS OF BEING AFFECTED. NOT GETTING THIS FIXED IS PUTTING ME, MY FAMILY, AND EVERYONE ELSE ON THE ROAD AT RISK OF A FATAL CAR ACCIDENT. I CALLED CHRYSLER AND WAS TOLD THAT THEY SIMPLY DON'T HAVE THE PARTS READY. I DON'T UNDERSTAND HOW THERE COULD BE A FACTORY ISSUE THAT PUTS SO MANY PEOPLE AT RISK AND NO ONE IS WILLING TO FIX IT. *TR
Air bags, Service brakes, Jun 4, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE OC MODULE NEEDED TO BE REPLACED HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT INDICATED THAT HE WOULD BE TRAVELING AND ATTEMPTED TO GET THE LOCAL AUTHORIZED DEALER TO SHIP THE PART TO ANOTHER AUTHORIZED DEALER AND WAS WAITING FOR A RESPONSE FROM A CASE MANAGER. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND WAS ALSO WAITING FOR PARTS FOR THE RECALL REPAIR. THE AUTHORIZED DEALER HAD NEITHER A SPECIFIC DATE NOR A TIMEFRAME TO LET THE CONTACT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,168.
Service brakes, Jun 4, 2014
TO WHOM IT MAY CONCERN, I CONTACTED MY DEALER REGARDING THE RECALL P14 AND ACCORDING TO THE DEALER THE WAITING TIME FOR THE NEEDED PARTS FROM CHRYSLER IS ABOUT TWO MONTHS WHICH I DON'T FIND REASONABLE. PLEASE ADVICE IF THERE'S A WAY TO SPEED UP THE PROCESS? *TR
Service brakes, Jun 3, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WAS CONTACTED WHO MADE THE CONTACT AWARE THAT THERE WAS ONLY A LIMITED AMOUNT OF PARTS BEING MADE AVAILABLE TO REPAIR THE DEFECT. THE MANUFACTURER WAS MADE AWARE OF THE PROLONGED WAIT TIME. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE HAD NOT EXHIBITED THE FAILURE.
Service brakes, Jun 3, 2014
RECEIVED A RECALL NOTICE P14 / NHTSA 14V-154 WHEN ARRIVED AT DEALER WAS TOLD UNABLE TO REPAIR DUE TO CHRYSLER HAD DEALER RETURN REPAIR PARTS? TOLD TO TRY CALLING IN AUG. 2014. *TR
Service brakes, Hydraulic, Service brakes, Jun 2, 2014, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE BECAME INVOLVED IN A CRASH WITH A DEER. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE CONTACT HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE BRAKE FAILURE THAT WAS DESCRIBED IN THE RECALL WAS THE FAILURE THAT SHE EXPERIENCED, WHICH SHE BELIEVED WAS THE CAUSE OF THE CRASH. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Service brakes, Jun 2, 2014
I RECEIVED A MANUFACTURE RECALL LETTER, WHEN I CONTACTED THE DEALERSHIP TO SCHEDULE THE APPOINTMENT, THE JEEP DEALERSHIP TOLD ME THEY HAD NOT HEARD OF ANY RECALL AND HAD NO REPAIR PARTS FOR THE BRAKES. HE THEN SUGGESTED I TRY BACK IN THREE WEEKS AND SEE IF THEY HEAR ANYTHING BY THAT TIME, BUT HE ADDED, WITH ALL THE PHONE CALLS HE'S HAD TODAY, HE DID NOT KNOW IF THE COMPANY HAD ENOUGH PARTS TO COVER ALL THE VEHICLES. WHAT AM I SUPPOSE TO DO WITH MY VEHICLE? I ATTEMPTED TO CONTACT THE NUMBER FOR THE JEEP RECALL LISTED ON THE RECALL LETTER, BUT ALL I GET IS A RECORDING STATING ALL LINES ARE BUSY. *TR
Service brakes, Hydraulic, Service brakes, Jun 2, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER AND THE MANUFACTURER WERE BOTH MADE AWARE OF THE DELAY. THE DEALER STATED THE PARTS WOULD NOT BE AVAILABLE UNTIL JULY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Hydraulic, Service brakes, Jun 2, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT THE REMEDY PART WOULD NOT BE AVAILABLE UNTIL JULY OF 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Power train, Service brakes, Jun 1, 2014
AFTER DRIVING VEHICLE FOR FIRST WEEK OF PURCHASE, WHILE CLEANING VEHICLE I NOTICED AN INCREDIBLE AMOUNT OF GREASE ON THE INSIDE OF THE FRONT RIMS. LOOKED UNDER THE VEHICLE THE RIGHT DRIVERS BOOT WAS SPLIT AND THE CLAMP WAS HANGING AROUND THE AXLE. WHEN I RETURNED VEHICLE TO DEALER THEY LOOKED AT IT AND SAID IT WAS SAFE TO DRIVE UNTIL THEY ORDERED THE REPLACEMENT PARTS WHICH WAS ON BACKORDER. IT HAS BEEN TWO WEEKS SINCE THEN AND STILL NO PARTS HAVE COME IN. I AM CONCERNED ABOUT DRIVING THE VEHICLE BECAUSE THE GREASE IS ALL OVER THE DISC BRAKE PADS AND COULD CAUSE AND ACCIDENT DUE TO BRAKE FAILURE FROM THE GREASE. *TR
Steering, Suspension, Service brakes, May 19, 2014
TWO DAYS AFTER PURCHASING MY BRAND NEW JEEP, I NOTICED A GREASE ALL OVER THE INSIDE OF THE FRONT PASSENGER SIDE WHEEL. THE OTHER THREE WHEELS WERE NORMAL. UPON CLOSER INSPECTION, I COULD SEE THAT THE CV BOOT HAD COME APART AND GREASE WAS LEAKING OUT OF IT AND ONTO THE WHEEL, AXLE, SHOCKS AND EVERY OTHER COMPONENT SURROUNDING THE LEAK. I AM SPECIFICALLY CONCERNED THAT THE GREASE COULD GET ON THE BRAKE DISCS, CAUSING FOR DIFFICULTY STOPPING THE VEHICLE. I TOOK IT TO THE NEAREST DEALER WHERE IT WAS CONFIRMED THAT THE PART WAS DEFECTIVE AND I WOULD NEED A NEW AXLE. THE PART UNFORTUNATELY IS BACKORDERED WITH NO ESTIMATION AS TO WHEN IT WILL BE AVAILABLE BECAUSE THIS PROBLEM IS A COMMON ONE AND THERE ARE NEW JEEP GRAND CHEROKEE AND DODGE DURANGO OWNERS ALL OVER THE COUNTRY WHO NEED THIS VERY SAME PART FOR THE SAME ISSUE. THERE ARE LIKELY THOUSANDS OF PEOPLE DRIVING THESE VEHICLES WITH NO IDEA THAT THEIR FRONT AXLES ARE MALFUNCTIONING AND IT IS ONLY A MATTER OF TIME BEFORE IT CAUSES AN ACCIDENT THAT COULD LEAVE SOMEONE SERIOUSLY INJURED. *JS
Electrical system, Electronic stability control (ESC), Service brakes, May 5, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON INSPECTION, THE GAUGES ON THE INSTRUMENT PANEL INDEPENDENTLY RESET. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 4,800.
Service brakes, Hydraulic, Apr 17, 2014
2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKING PROBLEMS. *SMD THE CONSUMER STATED WATER ENTERED THE BRAKE BOOSTER, WHICH CAUSED IT TO FREEZE AND REDUCED BRAKING PERFORMANCE. CHRYSLER STATED THERE WAS CORROSION PROBLEM WITH THE BRAKE BOOSTER, CAUSED BY A SMALL AMOUNT EXPOSED, UNCOATED SURFACE AT THE CRIMP JOINTS, THAT ALLOWED WATER TO ENTER THE BOOSTER AND FREEZE. CHRYSLER STATED IF WATER DID NOT ENTER THE BOOSTER, THERE COULD STILL BE A LOSS OF VACUUM THAT WOULD REQUIRE THE DRIVER TO PUSH HARDER THAN NORMAL TO SLOW DOWN THE VEHICLE. A FIX FOR THE PROBLEM WAS TO USE A SHIELD TO KEEP WATER FROM GETTING INTO THE UNIT. *JB UPDATED 06/11/14
Service brakes, Mar 5, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD MAKE A LOUD HISSING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE FAILURE MIGHT BE CAUSE BY A LOOSE E-BRAKE. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,363 AND THE CURRENT MILEAGE WAS 7,803.
Service brakes, Mar 5, 2014
ON 03/04/2014, THE VEHICLE, A 2014 JEEP GRAND CHEROKEE WAS OBSERVED TO HAVE EXTENSIVE RUST ON THE BRAKE ROTOR HUBS. THE RUST IS DETERIORATING THE PAINT EXPOSING THE METAL HUB TO SEVERE CORROSION. THIS MAY OVER TIME MINIMIZE THE SAFETY OF THE BRAKING SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHO SENT PHOTOS TO CHRYSLER DIGITAL IMAGING. CHRYSLER DENIED THE CLAIM UNDER WARRANTY STATING THAT THE CORROSION IS CONSIDERED NORMAL WEAR. THE VEHICLE HAD ONLY 6200 MILES AT THE TIME OF THE INCIDENT. *TR
Electrical system, Electronic stability control (ESC), Service brakes, Feb 4, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FLICKERED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS UNSURE OF WHAT THE EXACT DIAGNOSIS WAS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT AND INFORMED HER THAT THE VEHICLE WAS NOT LISTED UNDER RECALL NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 600.
Electrical system, Electronic stability control (ESC), Service brakes, Jan 13, 2014
JANUARY 13, 2013 CHRYSLER GROUP LLC. CUSTOMER CENTER P.O. BOX 21-8004 AUBURN HILLS, MI 48321 RE: CASE# [XXX] TO WHOM IT MAY CONCERN; BELOW, YOU WILL FIND A BRIEF SYNOPSIS OF MY PREVIOUS AND CURRENT ISSUES WITH MY NEW 2014 GRAND JEEP CHEROKEE; UPON IMMEDIATELY RECEIVING MY 2014 JEEP CHEROKEE, I NOTICED THAT MY VEHICLE DID NOT DRIVE SMOOTHLY AND I HAD TO PUSH HARD ON THE ACCELERATOR PEDAL BECAUSE MY RPMS AND MPH DROPPED VERY FAST AND I WAS IN TRAFFIC. AFTER MY CHEROKEE LOSS POWER AND I BEGAN TO DRIFT, AND AFTER COMING TO A COMPLETE STOP, I STARTED MY SUV UP AGAIN AND I HAD NO INSTRUMENT PANEL. EVERYTHING WAS BLACK. THE PERFORMANCE OF THE VEHICLE DETERIORATED TO A POINT WHERE A PROBLEM WAS EVIDENT. FREQUENTLY, NOT ALL THE TIME, THE VEHICLE WAS VERY SLUGGISH TO ACCELERATE AND OCCASIONALLY NOT RESPONDING TO THE GAS PEDAL, FOR APPROXIMATELY FIVE-TEN SECONDS AS THE RPM'S WENT DOWN. IT FELT AS THE THOUGH, I WAS FORCING THE GAS BY PRESSING ON THE ACCELERATOR PEDAL HARD. IT APPEAR THAT THE GAS WAS BLOCKED FROM FLOWING BECAUSE I HAD TO PRESS VERY HARD TO GET SOME GAS TO MY SUV OR THE VEHICLE WAS STUCK IN A LOW GEAR AND NOT UP-SHIFTING. MY SUV ONLY HAVE 893 MILES ON IT. I CALLED THE DEALER SPORT DURST AND THEY INFORMED ME TO CALL CHRYSLER TO REPORT THE ISSUE. THEY WERE VERY RUDE ESPECIALLY [XXX] THE GENERAL MANAGER. UNDER THE NORTH CAROLINA LAW, I AM REQUESTING A KNEW 2014 JEEP CHEROKEE WITH THE SAME OPTIONS AND OR REFUND OF MY DOWNPAYMENT. I JUST WOULD LIKE TO ADD THAT THE DEALERSHIP THAT I PURCHASED MY VEHICLE FROM ARE VERY RUDE AND UNPROFESSIONAL TOWARDS THEIR BLACK CUSTOMERS AND I WILL NEVER PURCHASE ANOTHER VEHICLE NOR WILL I EVER HAVE MY VEHICLE SERVICED BY THAT DEALERSHIP. I LOOK FORWARD TO WORKING WITH YOU TO RESOLVE THIS ISSUE ASAP! CC: NC ATTORNEY GENERAL CONSUMER AFFAIRS OFFICE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Jan 8, 2014
I HAVE NOT BEEN ABLE TO RESOLVE A SAFETY RECALL ON MY 2014 JEEP GRAND CHEROKEE. I MADE AN APPOINTMENT A WEEK IN ADVANCE FOR A 2-HOUR REPAIR (AS STATED IN THE NHTSA NOTICE) AND, SINCE THE VEHICLE WAS IN THE DEALER, TO CHECK ON ANOTHER ISSUE I NOTICED ON THE ABNORMAL BEHAVIOR OF THE AIR SUSPENSION. HOWEVER, 5 DAYS LATER I AM STILL WITHOUT MY MEANS OF TRANSPORTATION. AMAZINGLY, I HAVE BEEN CALLING SINCE LAST SATURDAY AND HAVE NOT BEEN ABLE TO TALK TO THE SERVICE MANAGER OR MY SERVICE TECH. THE TECH SPECIALIST DO NOT REPLAY TO MY MESSAGES.THE ONLY PERSON THAT DISCUSSES THE STATUS OF MY VEHICLE IS THE SERVICE DEPARTMENT RECEPTIONIST, WHICH TODAY STATED THAT THE VEHICLE IS STILL UNDER "EVALUATION". I HAVE SINCE REQUESTED THE RECEPTIONIST TO ONLY FOCUS THE REPAIR ON THE SAFETY RECALL. I HAVE REPEATED SEVERAL TIMES TO JUST HANDLE THE SAFETY RECALL. HOWEVER, MY VEHICLE HAS NOT BEEN REPAIRED. I DON'T BELIEVE IT WAS NHTSA'S INTENTION TO BE WITHOUT MY MEANS OF TRANSPORTATION FOR A WEEK. THE SAFETY RECALL NOTICE TALKS ABOUT HOURS AND MAYBE A LITTLE MORE, BUT 5 DAYS IS TOTALLY DIFFERENT STORY. I WOULD APPRECIATE ANY HELP OR GUIDANCE YOU CAN PROVIDE TO GET MY CAR BACK. I AM EVEN WILLING TO JUST COORDINATE WITH ANOTHER DEALER TO GET THE RECALL WORK PERFORMED AT ANOTHER TIME. I CAN'T BE WITHOUT MY VEHICLE ANYMORE. I TALK TO CHRYSLER AND THEY STATED THAT THE ONLY ONE THAT CAN HELP ME IS THE DEALER, BUT THEY ARE NOT RESPONSIVE. PLEASE HELP. THE DEALER INFORMATION IS AS FOLLOWS: FLAGSHIP DEALER BAYAMON, PR 787-620-5876 OR 787-620-5877 MY CONTACT INFORMATION IS: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Electronic stability control (ESC), Service brakes, Dec 12, 2013
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electronic stability control (ESC), Service brakes, Dec 11, 2013
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE STABILITY CONTROL WARNING LIGHT ILLUMINATED AFTER THE SERVICE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THE ENTIRE INSTRUMENT PANEL WOULD NEED REPLACED. THE VEHICLE WAS NOT ABLE TO BE REPAIRED BECAUSE THE PARTS NEEDED TO CORRECT THE FAILURE WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 200,900.
Electrical system, Exterior lighting, Electronic stability control (ESC), Service brakes, Dec 9, 2013
EVERY INDICATOR ON MY DASH WAS ON AND MY SPEEDOMETER DIDN'T WORK. BROUGHT IT INTO [XXX] WHERE THE PROBLEM WAS NOT FIXED. IT WAS IN THE SHOP AGAIN 2 WEEKS LATER FOR THE SAME ISSUE AND ALSO TO SERVICE THE ABS SYSTEM. TODAY MY CHECK ENGINE LIGHT IS ON AND THE CAR IS SHIFTING HARD AND HESITATING, CLUNKING AS IT SWITCHES GEARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Hydraulic, Dec 6, 2013, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKES FAILED WHILE WAS DRIVING 65 MPH, THE CONTACT CRASHED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE BRAKES SEEMED TO HAVE BEEN OPERATING NORMALLY. IN ADDITION, THE CONTACT WAS ADVISED THAT NHTSA CAMPAIGN NUMBER: 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HAD POSSIBLY BEEN PREVIOUSLY ADDRESSED. THE APPROXIMATE FAILURE MILEAGE WAS 2700. UPDATED 01/14/14*LJ CONSUMERS HANDWRITING IS ILLEGIBLE. UPDATED 01/16/14
Electrical system, Electronic stability control (ESC), Service brakes, Dec 2, 2013
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE DEALER WAS UNABLE TO SERVICE THE 2014 MODEL YEAR VEHICLES UNTIL JANUARY 2014 BECAUSE ONLY ONE RECALL REMEDY REPAIR WAS BEING PERFORMED PER DAY. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.