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2014 Jeep Grand Cherokee

Problems, recalls and owner-reported issues

Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.

Complaints by model year
  15. 2,376

Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.

Primary concernElectrical system483 reports · 20% of complaints
Owner complaints2,376Filed with NHTSA
Recall relationship19 safety recallsNHTSA campaign records

What owners report most often

  1. Electrical system483
  2. Power train474
  3. Engine408
  4. Seats338
  5. Other or unspecified271
  6. Service brakes268
  7. Air bags209
  8. Seat belts187

Recalls and investigations

  1. Engine and engine coolingJun 8, 2023

    Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

    Campaign 23V411000 on NHTSA.gov

  2. Fuel system, diesel, delivery, fuel pumpJun 9, 2022

    Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

    Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

    Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

    Campaign 22V406000 on NHTSA.gov

  3. Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

    Combustion in the intake manifold can increase the risk of a fire.

    FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

    Campaign 20V699000 on NHTSA.gov

  4. Engine and engine cooling, engine, dieselAug 13, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.

    Campaign 20V475000 on NHTSA.gov

  5. Electrical system, wiringMay 17, 2018

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

    Campaign 18V332000 on NHTSA.gov

  6. Electrical system, alternator/generator/regulatorNov 21, 2017

    Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.

    Campaign 17V741000 on NHTSA.gov

  7. Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017

    Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.

    A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

    ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.

    Campaign 17E061000 on NHTSA.gov

  8. Service brakesSep 18, 2017

    Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.

    If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.

    Campaign 17V572000 on NHTSA.gov

  9. Electrical system, alternator/generator/regulatorJul 10, 2017

    Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.

    Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.

    Campaign 17V435000 on NHTSA.gov

  10. Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016

    Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

    Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

    Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

    Campaign 16V240000 on NHTSA.gov

  11. Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

    Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

    Campaign 15V461000 on NHTSA.gov

  12. Seat beltsOct 14, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light “MIL” should illuminate to initially warn drivers of a failure.

    If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.

    Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.

    Campaign 14V643000 on NHTSA.gov

  13. Electronic stability control (ESC)Oct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.

    If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.

    Campaign 14V636000 on NHTSA.gov

  14. Electrical system, alternator/generator/regulatorOct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.

    Campaign 14V634000 on NHTSA.gov

  15. Electrical system, wiringJul 2, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.

    If the vanity lamp wiring shorts, there is an increased risk of fire.

    Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.

    Campaign 14V391000 on NHTSA.gov

  16. Vehicle speed control, accelerator pedalJun 4, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.

    The unintended continued acceleration may increase the risk of a crash.

    Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.

    Campaign 14V293000 on NHTSA.gov

  17. Service brakesApr 1, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.

    The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.

    Campaign 14V154000 on NHTSA.gov

  18. Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013

    Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."

    A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.

    Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.

    Campaign 13V483000 on NHTSA.gov

  19. Exterior lightingJul 2, 2013

    Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."

    Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.

    Campaign 13V289000 on NHTSA.gov

Representative owner complaints: service brakes

258 reports, newest first. Show all

  1. Power train, Electrical system, Service brakes, Engine, Nov 12, 2013, crash

    THE DRIVER PULLED THE AUTOMOBILE INTO A DRIVEWAY ON A DOWNHILL SLOPE. THE DRIVER SHUT THE VEHICLE OFF USING THE PUSH BUTTON START/STOP. THE DRIVER RETURNED TO THE VEHICLE 10 MINUTES LATER, WITH A PASSENGER IN THE FRONT SEAT. THE DRIVER STARTED THE VEHICLE (FOOT ON BRAKE AS REQUIRED) USING PUSH BUTTON START/STOP. THE DRIVER ENGAGED THE TRANSMISSION INTO REVERSE USING THE SHIFTING LEVER (WITH FOOT STILL ON BRAKE AS IS REQUIRED BY THE BRAKE TRANSMISSION SHIFT INTERLOCK (BTSI) SYSTEM). WHEN ENGAGED IN REVERSE, THE ENGINE REVVED TO A HIGH LEVEL, AND THE CAR TRAVELED IN REVERSE UP THE HILL (DRIVEWAY), THROUGH THE STREET, AND INTO A DITCH. SIDE AND FRONT AIRBAGS DEPLOYED. DRIVER BELIEVES THEY NEVER TOOK FOOT OFF THE BRAKE, AND THE BRAKING WAS NOT SUFFICIENT TO OVERCOME TORQUE OF THE ENGINE/TRANSMISSION. VEHICLE DAMAGE INCLUDES AIR BAG DEPLOYMENT, CABIN ROOF LINER DETACHMENT, THREE BENT WHEELS, MINOR DAMAGE TO MUFFLER, MINOR BODY DAMAGE. DEALER CHECKED ELECTRONICS/INSTRUMENT RECORDINGS AND NOTED NOTHING UNUSUAL APPEARING, AND HAD NO KNOWLEDGE OF SIMILAR PROBLEMS. *TR

  2. Electrical system, Equipment adaptive/mobility, Service brakes, Oct 10, 2013

    I HAVE BEEN HAVING MULTIPLE PROBLEMS WITH THE BRAKES IN MY 2014 JEEP GRAND CHEROKEE PURCHASED BRAND NEW IN MAY. IT HAS A TOTAL OF 1,000 MILES ON IT, BUT THE PROBLEMS STARTED WITH ONLY 10MILES. THE INSTRUMENT CLUSTER IMMEDIATELY LIGHTS UP LIKE A CHRISTMAS TREE AND THEN THE CHECK ENGINE LIGHT REMAINS ON. THE REARVIEW MIRRORS MOVE INTO DOWNWARD FACING POSITIONS WHILE IN PARK AND WHILE DRIVING. THIS ALONE IS A MAJOR SAFETY HAZARD. THE ABS BRAKES INTERMITTENTLY WORK AND FINALLY FAILED. THE ABS MODULE FAILED. THE BACKUP CAMERA WORKS INTERMITTENTLY AND THE BACKUP WARNING SYSTEM ALSO IS INTERMITTENTLY WORKING. MY CAR HAS BEEN AT THE DEALERSHIP EVERY MONTH SINCE I HAVE PURCHASED IT AND IT HAS CURRENTLY BEEN THERE FOR THE LAST 2 WEEKS AWAITING AN ABS REPAIR. *TR

  3. Service brakes, Sep 27, 2013

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED HE RECEIVED A TELEPHONE CALL FROM THE DEALER SHORTLY AFTER PURCHASING, ADVISING HIM TO BRING BACK THE VEHICLE BECAUSE OF AN ABS MODULE DEFECT. THE VEHICLE WAS TAKEN TO THE DEALER BUT HAS NOT BEEN REPAIRED BECAUSE THE PARTS NEEDED TO COMPLETE THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS UNDER 3,000.

  4. Steering, Electrical system, Service brakes, Sep 16, 2013

    THE VEHICLE HAS BEEN GIVING ME TROUBLE WITH LOTS OF NECESSITIES LIKE AIR CONDITIONING SHUTTING OFF AND FRONTS LIGHT TURN OFF ON THEIR OWN. ON FRIDAY, SEPTEMBER 6TH 2013, I WAS DRIVING TO THE DEALERSHIP TO GET THINGS FIXED BUT WHILE I WAS ON MY WAY THERE DRIVING, THE STEERING WHEEL JUST LOCKED AND THE VEHICLE WONT RESPOND AND IT WAS RUNNING, IT SWITCHED TO NEUTRO THEN PARK ON ITS OWN AND STEERING WHEEL LOCKED AND BRAKES ARE HEAVY! MIRACULOUSLY AND THANKS GOD, I WAS NOT INJURED AND THE VEHICLE NOT DAMAGED! I WAS IN BIG SHOCK AND STRESS! I HAVE NEVER EXPERIENCED SOMETHING LIKE THAT, IT NEARLY COULD HAVE BEEN KILLED ME OR HIT SOMETHING OR SOMEBODY OR CAUSING DAMAGE! I WENT TO THE DEALERSHIP AND SPOKE TO ONE OF THE SERVICE CENTER MANAGER AND EXPLAINED WHAT HAPPENED, THEY TESTED THE VEHICLE AND IT THE MANAGER TOLD ME, THIS VEHICLE HAS LOTS OF ISSUES NEED TO BE FIXED! I TOLD THEM, THIS VEHICLE NEARLY GOT ME KILLED OR INJURED OR SOME DAMAGE COULD HAVE BEEN HAPPENED! THEY GAVE ME A CHEAP RENTAL CAR AND REFER ME TO TALK DIRECTLY TO THE COMPANY PRODUCED THE VEHICLE! I CALLED ON FRIDAY AND THEY GAVE ME A CASE NUMBER AND TOLD ME YOUR CASE WILL BE ASSIGNED TO A MANAGER WHOM WILL CONTACT YOU! I HAVE TRYING SINCE THEN TO GET A HOLD OF ANYBODY TO HELP! BUT SEEMS NOBODY SEEMS TO BE TAKING THIS SERIOUSLY! AND I WOULD JUST WONDER, WHAT IF YOU ARE IN THE VEHICLE WITH KIDS OR SOMEBODY OF YOUR FAMILY MEMBERS OR FRIENDS! WOULD YOU GUYS TAKE IT SERIOUSLY IF SOMETHING BAD COULD HAVE BEEN HAPPENED TO ME OR OTHERS!? I AM REALLY SCARED TO DRIVE THIS VEHICLE ! ITS A VERY SERIOUS MATTER, I JUST THINK ABOUT IT AND SAY: WHAT IF SOMETHING BAD HAPPEN TO ME OR A DAMAGE HAS BEEN DONE TO OTHERS!? I AM VERY STRESSED AND DEPRESSED ABOUT IT, AND MOST IMPORTANTLY SCARED TO DRIVE THIS VEHICLE OR TRUSTING THAT CAR DEALERSHIP! I CAN'T DRIVE THIS VEHICLE AFTER THIS EXPERIENCE AND I NEED HELP! *TR

  5. Electrical system, Vehicle speed control, Service brakes, Sep 16, 2013

    SIMILAR TO NHTSA IDS#: 10533622 AND 10533524. OCCURRENCE: 5 TIMES TO DATE FREQUENCY: RANDOMLY SPEED: LESS THAN OR EQUAL TO 50 MPH EACH TIME ADAPTIVE CRUISE CONTROL: ALWAYS OFF, NEVER ON VEHICLE MILEAGE: ~ 3,200 THE CAR RANDOMLY APPLIES THE BRAKES EVEN THOUGH THERE ARE NO OBJECTS IN THE ROAD (FRONT, REAR OR SIDES) AND NO PENDING ACCIDENT. OUT OF THE FIVE TIMES, TWO OF THOSE TIMES SO HARD THAT THE ANTI-LOCK BRAKES ACTIVATED. THIS IS VERY DANGEROUS AND CAN CAUSE AN ACCIDENT. TO DATE NO ACCIDENTS, BECAUSE NO CARS HAVE BEEN AROUND WHEN THIS HAPPENS. I HAVE A FAMILY AND AM AFRAID TO CONTINUE TO DRIVE OR LET THEM DRIVE THIS VEHICLE. IT HAS BEEN TO THE DEALER ONCE FOR THIS ISSUE AND WILL NOW GO IN A SECOND TIME BECAUSE THE ISSUE WAS NOT RESOLVED. THE NTSB SHOULD REALLY LOOK INTO THIS ISSUE WITH CHRYSLER AND EITHER ISSUE A RECALL OR AT A MINIMUM ISSUE A TSB. *TR

  6. Electrical system, Air bags, Service brakes, Sep 14, 2013

    UPON STARTING MY 2014 JEEP GRAND CHEROKEE OVERLAND, ALL OF THE WARNING LIGHTS CAME ON AND REMAINED ON. THIS INCLUDED, BUT WAS NOT LIMITED TO: AIRBAGS, ELECTRONIC STABILITY CONTROL, ABS BRAKE SYSTEM,CHECK ENGINE LIGHT, AND OTHERS. THE MESSAGES IN THE DASHBOARD INFORMATION SCREEN INDICATED VARIOUS FAILURES AND THE NEED TO SERVICE IMMEDIATELY. THE REAR BACKUP CAMERA ALSO BECAME NON FUNCTIONING. AFTER SHUTTING DOWN THE VEHICLE, WAITING SEVERAL MINUTES AND THEN RESTARTING, THE PROBLEMS CONTINUED. OUT OF SAFETY CONCERNS, I CALLED THE NEAREST JEEP DEALER AND WAS ADVISED THEY "HAD NEVER HEARD OF THIS" AND IF I WANTED SERVICE THAT I WOULD HAVE TO LEAVE THE VEHICLE THERE SINCE THEY DO NOT MAKE APPOINTMENTS. THE LIGHTS WENT OUT UPON RESTARTING AGAIN, HOWEVER I AM VERY TENTATIVE ABOUT DRIVING IT, AS I DO NOT KNOW IF THESE IMPORTANT SAFETY SYSTEMS AND/OR WARNINGS HAVE FAILED. THIS IS POTENTIALLY EXTREMELY DANGEROUS AND TOTALLY INEXCUSABLE IN A $47,000 VEHICLE WHICH IS LESS THAN 6 MONTHS OLD. THE NAVIGATION SYSTEM AND RADIO HAVE NOT WORKED PROPERLY SINCE I PURCHASED THE JEEP. UPON CALLING JEEP, AND PROVIDING MY VIN #, I WAS ADVISED THAT IT NEEDED A "RADIO ENHANCEMENT". LOOKING ONLINE, THERE ARE MANY COMPLAINTS OF THIS ELECTRICAL SAFETY ISSUE, AND YET TWO LOCAL DEALERS HAVE NEVER HEARD OF IT ? THERE ALSO DOESN'T APPEAR TO BE ANY APPARENT "FIX" AT THIS TIME. HOPEFULLY THE NHTSA CAN LOOK INTO THIS POTENTIALLY DANGEROUS PROBLEM. *TR

  7. Vehicle speed control, Equipment adaptive/mobility, Service brakes, Aug 5, 2013

    THE BETTER BUSINESS BUREAU HAS POINTED ME TO YOU ALL AS YOU CAN SEE IN THE RESPONSE BELOW: THIS MESSAGE IS IN REGARD TO YOUR COMPLAINT SUBMITTED ON 6/17/2013 6:08:54 PM AGAINST CHRYSLER GROUP, LLC. YOUR COMPLAINT WAS ASSIGNED ID [XXX]. "ALTHOUGH YOU HAVE NOT EXPRESSED SATISFACTION IN THE RESOLUTION OF YOUR COMPLAINT, BASED ON THE INFORMATION PROVIDED BY BOTH YOU AND THE BUSINESS, THE BBB HAS DETERMINED THAT WE HAVE NO DOCUMENTED BASIS TO REQUIRE FURTHER ACTION OR RESPONSE FROM THE BUSINESS. THEREFORE, THE BBB WILL CLOSE THIS COMPLAINT AND NOT PURSUE IT FURTHER. FOR NEXT STEPS, PLEASE CONTACT THE NHTSA AT WWW.NHTSA.GOV FOR MORE INFORMATION." TO SUM UP THE ISSUE, I HAVE THE AUTOBRAKING FUNCTIONALITY TURNED OFF AND THE VEHICLE WILL SPORADICALLY BRAKE ON ITS OWN WHEN APPROACHING ANOTHER CAR/OBJECT AS PART OF THE ANTI-COLLISION WARNING SYSTEM. CHRYSLER GIVE THE OPTION OF TURNING THE BRAKING OFF OR ON, AND I HAVE IT SET TO "OFF" BUT THERE IS NO SOLUTION AS THEY CANNOT NOW DUPLICATE THE PROBLEM (IT'S SPORADIC). I USED TO BE ABLE TO REPLICATE THE PROBLEM WITH OTHER TECHNOLOGY ERRORS I WAS RECEIVING AND THEY FIXED THE ISSUE INITIALLY, BUT IT'S NOW SPORADIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

  8. Service brakes, Aug 4, 2013

    HUGE ISSUE ? FIVE TIMES NOW, AS I'M DRIVING DOWN THE ROAD, THE DASHBOARD HAS LIT UP "BRAKE" IN RED AND THE VEHICLE WILL START BRAKING FOR NO REASON. I WILL NOT HAVE THE CRUISE CONTROL ON AND TWO OF THE FOUR TIMES, THERE WERE NO CARS AROUND ME. THIS WOULD SEEM TO BE A HUGE SAFETY HAZARD FOR MYSELF AND OTHER DRIVERS ON THE ROAD. THIS VEHICLE HAD LESS THAN 3500 MILES ON IT WHEN THE FIRST OCCURRENCE HAPPENED. *TR