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2014 Jeep Grand Cherokee

Problems, recalls and owner-reported issues

Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.

Complaints by model year
  15. 2,376

Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.

Primary concernElectrical system483 reports · 20% of complaints
Owner complaints2,376Filed with NHTSA
Recall relationship19 safety recallsNHTSA campaign records

What owners report most often

  1. Electrical system483
  2. Power train474
  3. Engine408
  4. Seats338
  5. Other or unspecified271
  6. Service brakes268
  7. Air bags209
  8. Seat belts187

Recalls and investigations

  1. Engine and engine coolingJun 8, 2023

    Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

    Campaign 23V411000 on NHTSA.gov

  2. Fuel system, diesel, delivery, fuel pumpJun 9, 2022

    Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

    Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

    Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

    Campaign 22V406000 on NHTSA.gov

  3. Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

    Combustion in the intake manifold can increase the risk of a fire.

    FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

    Campaign 20V699000 on NHTSA.gov

  4. Engine and engine cooling, engine, dieselAug 13, 2020

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    An engine stall can increase the risk of a crash.

    FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.

    Campaign 20V475000 on NHTSA.gov

  5. Electrical system, wiringMay 17, 2018

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

    Campaign 18V332000 on NHTSA.gov

  6. Electrical system, alternator/generator/regulatorNov 21, 2017

    Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.

    Campaign 17V741000 on NHTSA.gov

  7. Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017

    Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.

    A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

    ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.

    Campaign 17E061000 on NHTSA.gov

  8. Service brakesSep 18, 2017

    Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.

    If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.

    Campaign 17V572000 on NHTSA.gov

  9. Electrical system, alternator/generator/regulatorJul 10, 2017

    Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.

    Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.

    Campaign 17V435000 on NHTSA.gov

  10. Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016

    Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

    Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

    Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

    Campaign 16V240000 on NHTSA.gov

  11. Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

    Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

    Campaign 15V461000 on NHTSA.gov

  12. Seat beltsOct 14, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light “MIL” should illuminate to initially warn drivers of a failure.

    If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.

    Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.

    Campaign 14V643000 on NHTSA.gov

  13. Electronic stability control (ESC)Oct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.

    If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.

    Campaign 14V636000 on NHTSA.gov

  14. Electrical system, alternator/generator/regulatorOct 8, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

    Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.

    Campaign 14V634000 on NHTSA.gov

  15. Electrical system, wiringJul 2, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.

    If the vanity lamp wiring shorts, there is an increased risk of fire.

    Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.

    Campaign 14V391000 on NHTSA.gov

  16. Vehicle speed control, accelerator pedalJun 4, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.

    The unintended continued acceleration may increase the risk of a crash.

    Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.

    Campaign 14V293000 on NHTSA.gov

  17. Service brakesApr 1, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.

    The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.

    Campaign 14V154000 on NHTSA.gov

  18. Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013

    Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."

    A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.

    Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.

    Campaign 13V483000 on NHTSA.gov

  19. Exterior lightingJul 2, 2013

    Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."

    Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.

    Campaign 13V289000 on NHTSA.gov

Representative owner complaints: service brakes

258 reports, newest first. Show all

  1. Service brakes, Dec 10, 2019

    VEHICLE EQUIPPED WITH FORWARD COLLISION WARNING (FCW) HAS INADVERTENTLY APPLIED THE BRAKES, SLOWING THE VEHICLE DOWN, WITH NO VEHICLE OR OBSTRUCTION AHEAD. THIS HAS OCCURRED MULTIPLE TIMES AND MORE FREQUENTLY SOUNDS THE I-BRAKE ALERT WITH NO VEHICLE OR OBSTRUCTIONS AHEAD. THE RISK POTENTIAL TO LOSE CONTROL OR BE REAR ENDED IS HIGH. THIS HAS OCCURRED WHILE DRIVING AT 30MPH ON A STREET AND 60MPH WHILE ON A HIGHWAY. THE JEEP DEALER HAS BEEN UNABLE TO DETERMINE ANY CAUSES OR FIXES THROUGHOUT THE LAST YEAR. THE SAFE NOTED 12/2/19 IS THE LAST TIME THE BRAKING HAS OCCURRED BUT HAS BEEN OCCURRING SINCE 2018.

  2. Electrical system, Air bags, Service brakes, Oct 27, 2019

    I HAVE A ACC / FCW UNAVAILABLE MESSAGE THAT DEACTIVATES MY AUTO BREAKING SYSTEM TO PREVENT A COLLISION. THIS ERROR MESSAGE MAY RELATE TO THE ORC MODULE THAT MAY CONTROL OTHER SAFETY DEVICES IN THE VEHICLE SUCH AS THE AIR BAGS. THIS DEACTIVATION OCCURS WHILE THE VEHICLE IS IN MOTION CITY STREET AND ON THE HIGHWAY.

  3. Service brakes, Oct 14, 2019

    MY 2014 JEEP GRAND CHEROKEE OVERLAND IS SLAMMING ON BREAKS AND BLINKS A RED LIGHT SAYING BRAKE WITH NOTHING ON THE ROAD! THIS IS THE SECOND CAMERA/ COLLISION DETECTION SYSTEM IT HAS OCCURRED ON, DEALERSHIP CAN'T FIND ANYTHING WRONG PLEASE HELP BEFORE THIS KILLS MY FAMILY! I FOUND THAT THERE WAS ALREADY A BIG INVESTIGATION ON THIS IN 2016 BUT DIDN'T INVOLVE A RECALL, I AM WORRIED FOR MY SAFETY. JEEP WANTS ME TO DRIVE THE CAR AND TRACK IT WITH A DEVICE THAT RECORDS MY DRIVING PATTERNS. I DON'T SEE HOW THIS IS GOING TO HELP THEM IDENTIFY THE ISSUES WITH THEIR FCW ( FORWARD COLLISION WARNING SYSTEM) HTTPS://APNEWS.COM/D60D7185EC0E4B53A666E32B77B8039A THIS ARTICLE ABOVE DESCRIBES EXACTLY WHAT I AM HAVING OCCUR. *TR

  4. Electrical system, Electronic stability control (ESC), Service brakes, Aug 21, 2019

    VEHICLE EXPERIENCES RANDOM ILLUMINATION OF MULTIPLE INSTRUMENT CLUSTER WARNING LIGHTS, LOSS OF CLUSTER ILLUMINATION, LOSS OF SPEED DISPLAY, AND LOSS OF ABS AND ESC SYSTEM FUNCTIONS. SOMETIMES VEHICLE SHIFTS INTO 3RD GEAR, AND DOES NOT RESPOND TO SHIFT COMMANDS. THIS OCCURS RANDOMLY, SOMETIMES RIGHT AFTER START-UP, SOMETIMES AFTER A FEW MINUTES OF DRIVING.

  5. Service brakes, Jul 30, 2019

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE BRAKE SENSOR INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER SHIELD WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER (PALMER DODGE CHRYSLER, 11460 ALPHARETTA HWY, ROSWELL, GA) WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES). THE FAILURE MILEAGE WAS 82,000.

  6. Other or unspecified, Service brakes, Jul 22, 2019

    THE CAR WAS ROLLED AWAY FROM THE DRIVE WAY WHEN PARK AT NIGHT FEW TIMES ALREADY .

  7. Electrical system, Electronic stability control (ESC), Service brakes, Apr 24, 2019

    N58 MY JEEP DID SOMETHING WEIRD ON 4/21/2019 DASH LIGHTS CAME ON LIKE ABS AND TRACTION CONTROL LIGHT WAS ON IN THE DASH BUT THE PUSH BUTTON LIGHT DOWN BELOW THE HEAT BUTTONS WAS ALSO ON. ALSO SERVICE 4 WHEEL DRIVE WAS FLASHING ON THE DASH ALONG WITH THE SELECTOR WHEEL ON THE LEFT OF THE DASH SCREEN WENT TO TERRAIN MODE ALL BY IT SELF.ALSO ON THE SCREEN IT CHIMED 4 WHEEL DRIVE UNAVAILABLE. I WAS IN DRIVE AND DRIVING STRAIGHT.

  8. Power train, Other or unspecified, Service brakes, Apr 3, 2019

    ABS AND STABILITY LIGHT CAME ON WHILE DRIVING 45 MPH ALSO THE DASH SAYS SERVICE FOUR WHEEL DRIVE IT ALL HAPPENED AT THE SAME TIME I THINK IT MIGHT BE PART OF THE ABS RECALL

  9. Electrical system, Vehicle speed control, Service brakes, Feb 25, 2019

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING OUT OF THE PARKING LOT, THE VEHICLE SHUT OFF AND THE INSUFFICIENT BATTERY CHARGE INDICATOR ILLUMINATED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO RON CARTER CHRYSLER JEEP DODGE RAM OF LEAGUE CITY (281-668-5383, LOCATED AT 3535 GULF FWY, DICKINSON, TX 77539). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM), 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), AND 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS KEPT AT THE SHOP FOR THE RECALL REPAIRS. FOUR DAYS LATER, THE DEALER STILL HAD NOT COMPLETED THE REPAIR, STATING THAT THE GEAR WAS STUCK IN PARK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. PARTS DISTRIBUTION DISCONNECT.

  10. Service brakes, Nov 13, 2018

    THE BRAKES ON OUR GRAND CHEROKEE STOPPED WORKING WHILE IN A PARKING GARAGE. AFTER GETTING THE CAR TOWED BACK HOME THE DEALERSHIP SAID IT WAS A FAILED BRAKE BOOSTER. THE ISSUE I HAVE WITH THAT IS I HAD TAKEN IT IN FOR THE RECALL EARLIER IN THE YEAR AND IT WAS SUPPOSEDLY TAKEN CARE OF. EITHER THEIR INTERIM FIX DID NOT WORK OR THEY DID NOT DO ANYTHING WHEN I TOOK IT IN THE FIRST TIME. WE WERE FORTUNATE NO ONE WAS HURT.

  11. Service brakes, Sep 13, 2018

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE BOOSTER FAILED. THE CONTACT STATED THAT THE BRAKE PEDAL BECAME STIFF WHEN DEPRESSED AND THE VEHICLE NEARLY FAILED TO STOP IN HEAVY TRAFFIC. AFTERWARDS, THE CONTACT HEARD A HISSING NOISE INSIDE THE VEHICLE. WESTBURY JEEP CHRYSLER DODGE RAM (111 BOND STREET, WESTBURY, NEW YORK 11590, (516) 336-4788) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE POWER BRAKE BOOSTER WAS FAULTY. THE VEHICLE WAS REPAIRED BY REMOVAL AND REPLACEMENT OF THE POWER BRAKE BOOSTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. IN ADDITION, THE MANUFACTURER STATED THAT THERE WAS NO WARRANTY COVERAGE ON THE VEHICLE. THE FAILURE MILEAGE WAS 67,481. *DT *BF *TR UPDATED 10/3/18*JB

  12. Steering, Electrical system, Service brakes, Aug 22, 2018

    MY 2014 JEEP GRAND CHEROKEE ,SHUT DOWN WHILE I WAS DRIVING IN THE ISSAQUAH FALL CITY ROAD . STEERING WHEELS LOCKED AND BRAKES FAILED AND EVERYTHING SHUT DOWN. I BARELY MADE IT TO THE WALGREENS PARKING LOT WHERE THE VEHICLE COMPLETELY DIED TO THE POINT WHERE EVEN THE KEYS WOULDN'T WORK . I BARELY MADE IT ALIVE . I AM GLAD I DIDN'T CRASH INTO ANYONE . I HAD TO TOW THE VEHICLE LATER IN THE DAY TO THE DEALERSHIP . THEY ASKED ME TO DROP IT OFF AT THEIR GARAGE . TODAY THEY GOT BACK TO ME SAYING , THERE WAS AN OPEN RECALL ON THE VEHICLE AND THAT CAUSED THE ALTERNATOR TO FAIL AND SHUT DOWN EVERYTHING . THEY SAID BECAUSE IT'S AN OPEN RECALL THEY WOULD FIX IT THEMSELVES AS IT'S COVERED UNDER SOME WARRANTY . BUT THEY ALSO TOLD ME THAT THERE IS AN ISSUE WITH SOME OIL PRESSURE SENSOR AND THE AWD SYSTEM IS STUCK IN AWD AND THEY WILL HAVE TO FIX IT AND HAVE ME A PARTS AND LABOR CHARGE OF 2000 USD WHICH I HAVE TO BEAR . IS THIS NORMAL PRACTICE . I DON'T KNOW HOW THE AWD SYSTEM SUDDENLY GOT INTO THIS STATE . IF IT'S A RESULT OF THE ALTERNATOR ISSUE CAUSED BY THE OPEN RECALL , WOULDN'T THEY MANUFACTURER/DEALER HAVE TO BEAR IT . . THANKS !!

  13. Service brakes, Aug 17, 2018

    1 WEEK AFTER THE DEALERSHIP ADDED THE WATER SHIELD TO THE BRAKES AS REQUIRED BY THE RECALL THE BRAKES STOPPED WORKING THE FIRST TIME YOU USED THEM AFTER STARTING THE VEHICLE. WE TOOK IT BACK AND WE'RE TOLD IT HAD NOTHING TO DO WITH THE RECALL AND THE EBT PUMP NEEDED REPLACING FOR $750. WE TOOK IT TO A DIFFERENT MECHANIC AND FOUND THAT THE BRAKE BOOSTERS WERE CORRODED AND THE EBT PUMP WAS FINE. CORRODED BRAKE BOOSTERS IS EXACTLY WHAT THE RECALL WAS INTENDED TO PREVENT AND WE SHOULD NOT HAVE HAD TO PAY FOR THE WORK. *TT *TR

  14. Electrical system, Service brakes, Engine, May 14, 2018

    DRIVING ON BRIDGE, PREPARING TO TURN RIGHT ON THE I 15 HIGHWAY IN BARSTOW ALL LIGHTS FLASHING ON INFO PANEL . JEEP BEGAN TO POWER SURGE UP AND DOWN WINDSHIELD WIPER CAME ON RADIO WENT OFF, POWER STEERING BECAME HARD TO CONTROL NO BRAKES, CAME TO ROLLING STOP AT CHEVRON GAS LOT LENWOOD ROAD . JEEP DID NOT RESTART . DEAD ! VERY SCARY AND DANGEROUS SITUATION. COULD HAVE HAD A SERIOUS ACCIDENT WITH A COMMERCIAL TRUCK. TRUCK HONKED AT ME BECAUSE I CUT HIM OFF TRYING TO GET TO A SAFE STOPING LOCATION. MY WIFE WAS WITH ME AND SHE BELIEVED WE WERE GOING TO DIE SHE SAID. I'M GO INN TO GET RID OF THIS JEEP. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.. MY WIFE JUST READ ON THE INTERNET THERE ARE 12 RECALLS ON THE 2014 JEEP GRAND CHEROKEE.

  15. Electronic stability control (ESC), Service brakes, May 14, 2018

    HAD THE BRAKE BOOSTER RECALL REPLACED LESS THAN WEEK AGO NOW TRACTION STABILITY WARNING LIGHT ALONG WITH BRAKE LIGHT COMING ON AND STAYING ON WHEN TURNING CURVE DOWNHILL. ON HIGHWAY SPEED DOWN STEEP INCLINE ENGAGING BRAKES FRONT BRAKES VIBRATE YET DEALER SAID BREAKS OK.

  16. Air bags, Service brakes, May 2, 2018, crash

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE SLID AND CRASHED INTO THE PASSENGER SIDE CORNER PANEL OF A 2009 CHEVROLET TRUCK. THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES, SENSOR, AND ALTERNATOR NEEDED TO BE REPLACED. THE REPAIRS WERE COMPLETED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 33977852. THE MANUFACTURER STATED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE IT WAS TAKEN TO AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. THE VIN WAS NOT AVAILABLE.

  17. Vehicle speed control, Service brakes, Apr 4, 2018, crash

    IN THE PROCESS OF PARKING AT MY SISTER'S HOME, I TOOK MY FOOT OFF THE ACCELERATOR AND STARTED TO BRAKE. THE CAR DID NOT SLOW DOWN. I CONTINUED TO BRAKE, BUT THE CAR KEPT GOING FORWARD WITH INCREASING SPEED. I WAS ABLE TO STEER AND NOT HIT PARKED CARS, BUT WENT INTO THE LAWN HITTING A SET OF CONTRACTOR'S SCAFFOLDING SENDING THEM FLYING INTO THEIR HOUSE AND PATIO. THE CAR FINALLY STOPPED ON TOP OF THEIR WELL HEAD, DESTROYING THE WELL COVER AS WELL AS THE PROTECTIVE PIPE FOR THE WELL HEAD. FURTHER INTERNAL DAMAGE WAS DONE TO THEIR WELL, AS THERE WAS NO RUNNING WATER IN THE HOUSE. A TOW TRUCK HAD TO COME TO LIFT THE CAR OFF THE WELL HEAD TO AVOID ANY FURTHER DAMAGE. I HAD BEEN USING THE CRUISE CONTROL EARLIER IN OUR TRIP, BUT IT WAS NOT ACTIVE AT THE TIME.

  18. Electrical system, Service brakes, Engine, Mar 9, 2018, fire

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE MADE A SQUEALING AND WHINING NOISE AND THERE WAS A BURNING ODOR UNDERNEATH THE HOOD. WHILE DRIVING APPROXIMATELY 35 MPH, THE ABS, POWER STEERING, AND BRAKE WARNING INDICATORS ILLUMINATED. ALSO, THE WINDSHIELD WIPERS AND OTHER COMPONENTS BEGAN TO MALFUNCTION. THE CONTACT PARKED AND TURNED OFF THE VEHICLE, BUT IT FAILED TO RESTART. THE CONTACT REPLACED THE BATTERY, WHICH CAUSED THE VEHICLE TO OPERATE APPROPRIATELY FOR A SHORT PERIOD OF TIME BEFORE THE WARNING INDICATORS ILLUMINATED AGAIN. THE CONTACT CHECKED UNDER THE HOOD AND NOTICED SMOKE COMING FROM THE ALTERNATOR. THE CONTACT STATED THE ALTERNATOR AND BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED CARY AUTOPARK CHRYSLER JEEP (400 AUTO PARK BLVD, CARY, NORTH CAROLINA 27511, 888-923-9538) AND WAS INFORMED THAT THE ALTERNATOR AND BRAKES FAILED. THE DEALER WOULD NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,800.

  19. Electrical system, Service brakes, Feb 12, 2018

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000(ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR MONTHS. THE DEALER (ROCKETTOWN CHRYSLER DODGE JEEP RAM, 1221 N H ST, LOMPOC, CA 93436, (805) 617-3000) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE REMEDY AND PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

  20. Electrical system, Service brakes, Feb 5, 2018, fire

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS SLOW TO PICK UP SPEED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE VEHICLE WAS DIFFICULT TO START. THE BATTERY WAS INSPECTED BY THE CONTACT AND THE DRIVER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO THE DEALER (MICHIANA CHRYSLER DODGE JEEP RAM FIAT, 120 W MCKINLEY AVE, MISHAWAKA, IN 46545, (574) 254-2010) WHERE IT WAS DIAGNOSED THAT THE ABS MODULE PREMATURELY MELTED AND NEEDED TO BE REPLACED. THE DEALER WAS UNABLE TO VERIFY THE CAUSE OF THE FAILURE AND INDICATED THAT FURTHER DIAGNOSTIC TESTING WAS REQUIRED. THE MANUFACTURER ISSUED THREE RECALLS ON THE BRAKES AND FIVE RECALLS FOR THE ELECTRICAL SYSTEM. THE FAILURE WAS REPORTED TO THE MANUFACTURER TO DETERMINE IF THEY COULD DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

  21. Service brakes, Jan 27, 2018

    BRAKE BOOSTER IN VEHICLE IS PRONE TO FAIL. FAILURE OF BRAKE BOOSTER COMPONENT LEADS TO TOTAL FAILURE OF THE WHOLE BRAKING SYSTEM. THIS CAN LEAD TO UNEXPECTED ACCIDENTS. MY VEHICLE HAS BEEN EXPERIENCING A SQUEAK COMING FROM THE BRAKE PEDAL WHEN PRESSURE IS APPLIED TO THE BRAKES. BROUGHT IT IN TO THE DEALERSHIP AND THEY TOLD ME THAT THE BRAKE BOOSTER NEEDS REPLACING. THEY TOLD ME THAT FAILURE TO REPLACE PART CAN LEAD TO MAJOR SAFETY ISSUES.

  22. Electrical system, Electronic stability control (ESC), Service brakes, Jan 24, 2018

    RECALL ON JEEP ALTERNATOR AND BRAKE BOOSTER WATER SHIELD. MY COMPLAINT IS THE LENGTH OF TIME IN GETTING THE PARTS. THE ALTERNATOR WENT OUT AND IT HAS BEEN SITTING AT THE DEALERSHIP FOR 11 DAYS NOW AND PARTS ARE STILL NOT RELEASED FROM CHRYSLER. THEY WILL NOT GIVE ME A RENTAL. WHAT IS A PERSON TO DO? EXCEPT PAY 800$ AND THEN FIGHT CHRYSLER TO GET MY MONEY BACK.

  23. Electrical system, Service brakes, Dec 20, 2017

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 17V435000 (ELECTRICAL SYSTEM). THE CONTACT RECEIVED THE INTERIM RECALL NOTICE SEVERAL MONTHS AGO. THE DEALER (ANCHORAGE CHRYSLER DODGE JEEP RAM CENTER, 2601 E 5TH AVE, ANCHORAGE, AK 99501, (907) 276-1331) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THEY ESTIMATED MID APRIL OF 2018. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE REMEDY AND REPAIR PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

  24. Service brakes, Dec 18, 2017

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GARDEN CITY JEEP CHRYSLER DODGE RAM SRT, 283 N FRANKLIN ST, HEMPSTEAD, NY 11550) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

  25. Service brakes, Nov 27, 2017

    TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SHERMAN DODGE CHRYSLER JEEP RAM, 7601 SKOKIE BLVD, SKOKIE, IL 60077, (866) 650-8000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.