2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Engine and engine cooling, Engine, Mar 28, 2022
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at 60 MPH, an unknown warning message indicating that the vehicle would not start the next time she would attempt to start it illuminated. The incorrect DEF fluid warning light illuminated. The contact continued to drive to her residence. The vehicle was taken to the dealer where the PCM software was reprogrammed. The contact stated that the failure reoccurred 7 months later. The vehicle was taken back to the dealer where the PCM software was again reprogrammed; however, the failure persisted. The vehicle was taken to the dealer 13 more times and the dealer reprogrammed the PCM software; however, the failure reoccurred while driving. The check engine warning light was illuminated. The contact stated that the vehicle failed to start after several attempts. The vehicle was towed to the independent mechanic where it was diagnosed that the PCM software had forced the engine to shut off due to the diesel exhaust fluid system failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,665.
Engine, Mar 25, 2022
I took my vehicle to get an oil change at a non-Jeep dealership, that I purchased the vehicle from and was told that I had an oil leak and that I would have to take it to a Jeep dealership in order to have it fixed. When I called the Jeep dealership and explained what the previous dealership told me, they said that this is a known issue with Jeep and that they have recently fixed this issue on several Jeeps within the last month. After checking on this site to see if there was a recall in place, due to the costly repair, there was none. How could there be so many complaints on the same year, make and model Jeep, for the same issue, and yet no recall? This is definitely a manufacture defect! They clearly put a plastic part on this vehicle knowing darn well that it will eventually warp due to hot oil being transported through it. $900 is a lot of money!!
Electrical system, Mar 23, 2022
I just bought my car from a local dealership about 3-4 weeks ago. Upon receiving it I found no issues. A couple days later, every time I would go to push start my car, it would lag and take about 5-10 seconds to actually turn over and start. It doesn't do it every single time but about every other time. It has been in and out of my local Jeep dealership since I have received it and they cannot figure out the issue what's so ever. If we cannot get it figured out soon, I will be returning the car!
Other or unspecified, Mar 21, 2022
The leather on the dashboard is de-laminating from the dash and pulling the grilles from their original positions.
Electrical system, Mar 17, 2022
Blind spot mogul not working . Not knowing if anything or person is on either side or behind the suv.The component has been inspected by the dealer. Warning light can on.
Seat belts, Mar 10, 2022
I went to the dealer and told them about my seat belt, they said I need a new retractor. So after doing my research on YouTube I see numerous people with this vehicle body style have the same problem, people suggested it wasn’t the retractor but the plastic peace that the belt is in between on the pillar of the car is for some reason squeezing it, so I used a knife to see if I move it up will it work? And yes it did the problem was that and possibly the retractor but not as I can tell. This issue is happening too much for it to be just a oops. It is a safety concern for me and my passengers god forbid an accident with anyone with this issue. It is unethical as well for the dealer to charge an outstanding $1,200.00 not everyone has the funds to fix something that is so priceless such as safety. I’m sending this letter on behalf of all the people that live with this issue.
Engine, Mar 4, 2022
Oil cooler filler housing is plastic and it warps and oil is leaking on top of hot engine, running down engine side onto hot exhaust pipe. Oil travels along underneath chassis. FIRE HAZARD! Prior part was not made of plastic. 61,000 miles on Jeep
Power train, Mar 2, 2022
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while attempting to park the vehicle, the transmission failed to shift into PARK. The contact stated no warning light was illuminated. The vehicle was not taken to a dealer nor repaired. The contact referenced NHTSA Campaign Number: 16V240000 (Power Train) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Engine, Feb 28, 2022
My 2014 Jeep Grand Cherokee currently has 27,000 miles on it and until 2021 was never driven in the winter. (I previously spent the winters in Florida; this car was not involved in driving to and from Florida.) I am retired. Due to my retirement status and COVID restrictions since 2020, my driving has been limited to about 3,000 miles per year. Without any prior warning, the oil filter-cooler housing adaptor assembly failed, causing oil to leak out of the engine through the o-rings and onto the transmission housing. This created a mess under the car anywhere it was parked. It creates a hazardous condition because the leaked oil can cause people to slip and fall wherever it lays on the ground, and if the driver is on the road and the engine loses enough oil and oil pressure, it can result in extensive damage to the engine, maybe an accident. I have checked your database, and see that this problem has not been part of any recall. However, I've also done some online searching and discovered that mine is not an isolated problem. https://www.carproblemzoo.com/jeep/grandcherokee/2014/engine-oil-leaking-problems.php The problem was identified by my mechanic at Empire Automotive of WNY 716-681-7187, and repaired at their shop on Feb. 23, 2022. They did show us the part that failed. I do not know if they still have the old part, but they can explain the problem in detail because they told us they had done two other repairs for the same problem on 2014 Jeep Grand Cherokees during the previous week. The cost of this repair came to $848.41. I think it is outrageous that this problem, which appears to be a flaw in engineering, and has occurred in a significant number of 2014 Jeep Grand Cherokees, has not been subject to a recall. I need your help and advice to determine the next step I should take in trying to get some dealer help for paying for this unexpected repair. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Engine, Fuel/propulsion system, Feb 24, 2022
While traveling with 2 small children on the highway a very strong burning smell starting coming through the ventilation system along with a small amount of smoke. Immediately exited the highway and left the vehicle overnight. Upon returning to the vehicle the next day, a large amount of liquid (oil) was leaked out under the vehicle as well as oil all over the components underneath the vehicle. Took vehicle to nearest mechanic and without even inspecting it, the mechanic (non dealership) stated it was likely the oil filter housing as he had replaced a # of these in recent memory due to the plastic melting and/or cracking. The mechanic confirmed the next day that this was in deed the issue and the oil filter housing had to be replaced due to mine being cracked. There appears to be thousands of these cases reported to nhtsa, yet the manufacturer is yet to recall this, which is a significant safety hazzard. Allowing a manufacturer to use a piece of plastic that is known to fail, to store and/or transfer a highly flammable liquid such as oil is a tragedy in the making. Oil leaking onto the engine and other components of the vehicle can cause a fire without the vehicle occupants knowing anything about it. If the manufacturer is unwilling to proactively recall this flawed part, then the nhtsa needs to step in and force a recall before a vehicle catches fire and there is a loss of life.
Power train, Electrical system, Air bags, Feb 18, 2022, crash
Service shifter Transfer case Radio malfunction Gear Shifter Shifter got stuck in park i had to forcefully pull the shifter to get it to go into drive. Monday Feb 14, 2022 approximately around 9:00pm I drove my 2014 Jeep Grand Cherokee to the gas station. I pull up at the gas pumps and pit the shifter to park, I exit the vechile and lock the doors, go inside the store to pay for my purchase and as im walking out I look and my jeep was gone. So I look around and I see it across the highway in a ditch. So I take off Running to my vechile and get in the vechile to try and reverse it but its automactilly goes right back into park. So I get out and look at the damage because there is a guard rail cables. My car has front end damage because it was stuck under the cables. Made a police report. I called the dealership where I am leasing the vechile from and they do not wanna help me. I've had nothing put problems with this vechile since I got it. This really needs to be looked into. What if my babies were in the car. Thankfully there was no oncoming traffic at that time. Becauae its a busy highway. I also have video footage of the incident from that night.
Seat belts, Feb 15, 2022
[XXX] 2014 Jeep Grand Cherokee Limited. Sitting in the passenger side seat of the jeep stopped and went to remove the seat belt it would not retract. Attempted to pull it out a little further to get it to retract and it would not retract. Being a nurse I know how dangerous this is. I have contacted me dealer to get an apt to get it in as soon as possible to get it fixed. The passenger side seat belt will not retract this is a safety hazard. I see there have been several complaints on this model for this same safety hazard. Reporting as this is very dangerous. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Engine, Feb 8, 2022
We noticed two large oil spots on our driveway two days before a scheduled oil service and asked our service person to inspect our vehicle during our oil change. The service manager stated that they diagnosed an oil cooler housing defect which would cost $1,030.00. My daughter drives this vehicle and, out of concern for her being stranded on the road, I specifically inquired as to whether this issue was something that could result in a catastrophic failure, to which he responded “It could very well happen.” Unsolicited, he recommended that we retain the service receipt because (in his words) “I expect to see a recall on this issue because we have seen this SO many times on this engine. In fact, the dealer often runs out of this part and we have to wait to initiate the repair.” He then informed us that we were lucky this time because he was able to get the last replacement part in stock for this issue from the dealer. I also asked that he return to me the part they removed, which he did, and I have it in my possession if you might need it for inspection. Thank you.
Seat belts, Feb 7, 2022
The pillar loop of the seatbelt cracked on the driver's seat belt. The piece that guides the seatbelt in the pillar loop cracked, and as a result it now pinches the seatbelt and prevents the seatbelt from retracting. It is pinched so tightly that I can't even manually "retract" it by pushing the seatbelt back into the door/wall, and instead my seatbelt hangs loosely in the seat around me. Since the seatbelt hangs loosely around the seat and can't even be manually retracted, I may as well not have access to a seatbelt which is a very dangerous situation. If I were to crash, the seatbelt would be completely ineffective. No event occurred to cause the crack. There were no warning signs, lights, or indications that something was wrong until one day I got in the car and it would just no longer retract. The first appearance of the issue was around January 27, 2022. It was very cold the week it happened so I am unsure if the cold temperature had anything to do with the crack, however a seat belt should not break because of cold weather. My vehicle is available for inspection upon request, and to date the issue has not been confirmed by a dealer or service center since it is very obviously an issue. Additionally, it has not been inspected yet as the quoted prices for fixing it are extremely high even though it appears to be a malfunction of the specific piece of safety equipment, as exhibited by the abundance of identical complaints specifically for my make and model (2014 Jeep Grand Cherokee).
Engine, Feb 1, 2022, fire
The contact owned a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling) however, the part to the recall was unavailable. The contact took the vehicle to a local dealer and was confirmed that the part was not available. The contact stated on 1/26/2022 after turning on the ignition, the electronic throttle control warning light was illuminated. The contact was able to drive to her residence. The contact called the local dealer and made them aware of the failure and was not able to schedule an appointment till April/2022. The contact called another local dealer: Calavan CDJR West (1251 Thornton Rd, Lithia Springs, GA 30122:(770) 942-1102), and was able to make an appointment for 1/31/2022 to diagnose the failure and complete recall associated with the VIN. The contact stated on her way to her appointment while driving 65 mph when depressed the accelerator pedal but failed to go over 60 mph. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and called the local dealer Calavan CDJR West to seek towing service. The dealer was informed to call any towing company to have the vehicle towed. The contact stated while calling a towing company, she saw smoke exiting the front of the hood. The contact was able to exit the vehicle safely before the vehicle was engulfed in fire. The contact stated no one was injured nor sought medical attention. The fire department extinguished the fire. A fire report was filed. The contact stated two police troopers were near and were able to assist the contact. A police report was not filed. The insurance company deemed the vehicle a total loss. The vehicle was towed to towing lot. The vehicle was not diagnosed. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.
Engine, Jan 31, 2022
I was driving pulling a light trailer for less than 15 miles and vehicle suddenly and catastrophically overheated. Had vehicle towed to dealership and they identified the root cause as a failed oil cooler. There were no symptoms prior to this failure. Doing preliminary searches for similar issues, there is a very high rate of failures of these oil coolers in both the Jeep Grand Cherokee and RAM 1500 ecoDiesel engines.
Engine and engine cooling, Jan 27, 2022
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle was leaking oil. The vehicle was taken to a local mechanic where it was diagnosed with needing the oil cooler replaced however, the vehicle was not repaired. The contact had spoken to a local dealer and was informed that the vehicle was not included in a recall. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000. The oil cooler in this 2014 Jeep Grand Cherokee is located at the top of the engine. When the oil cooler failed, oil leaked onto the hot engine. This situation created a fire hazard. The vehicle was repaired by a local garage.
Seat belts, Jan 19, 2022
The driver side seat belt is not retracting/faulty. It will not securely hold the driver if a collision occurs. This Jeep has blown fuel back out of the tank to saturate and shut down a gas station. The Attorney General in Vermont got involved in my case. The fuel system had to be replaced. Next the passenger side seat belt secured my passenger into the seat so tightly I had to pull the vehicle over. The seat belt would not release. The passenger side belt was replaced with a big fight over who was responsible for the bill. Now the driver side seat belt is faulty. I am disappointed after reading reviews of so many consumers having the same issue. What gives? are you going to wait to recall until someone dies in an accident?
Power train, Jan 11, 2022
When shifting into park, the shifter is not moving into park without pushing the shifter several times up to get it into park. Also when slowing down to come to a stop the transmission is jarring into lesser gears cause the jeep to jerk, causing whiplash and making loud sound hard to describe. It’s not doing it all the time but when it does it’s like you have been rear ended.
Engine, Jan 10, 2022
I took my Grand Cherokee to the mechanic for a sudden oil leak. The aluminum oil filter housing on my jeep had cracked, covering the lower half of the engine, transmission, frame, axles, brakes, and tires with oil. The mechanic said with with amount of oil covering everything, it could have caught on fire if we had warm, dry weather conditions. He said the aluminum it is made from easily cracks when we have freezing temperatures. My car didn't move for 5 very cold days, and on Sunday, while I'm taking my child to the hospital, we have this blowout. $926 later, I'm not spraying oil everywhere.
Air bags, Jan 5, 2022, crash
I was in a collision that impacted mostly the driver side of the vehicle and the front air bag did not deploy, only the side curtains.
Engine, Jan 5, 2022
Mechanic reported back to me a small crack in the plastic adaptor housing plate for the oil filter. Said crack is leaking a small amount of oil and "could" result in a safety issue-possible fire hazard. Said problem can be repaired with a new metal component at a cost in excess of $650. It is my understanding there have been in excess of 37,000 plastic components which have cracks and Jeep has not issued a recall. I've been trying to get Chrysler/Jeep to recognize this is a design-manufacturing /engineering problem that Jeep should be held accountable for and not the consumer. This problem falls squarely on Chrysler -Jeep yet they want the consumer to pay $650++++ when they have switched over "now" to a metal component to address the issue
Exterior lighting, Visibility/wiper, Jan 2, 2022
Over the course of several years' use, the OEM HID headlights lenses have been burnt by the OEM headlights which has incrementally diminished the headlight effectiveness. There is a frost like haze that has been burnt into the interior of the lens. This should be covered by the manufacturer given that the headlight cover lenses used on the headlight assembly were not adequate. I have experienced this diminishing visibility over the last several years, but it has reached a point now that it is a safety concern while driving at night.
Seat belts, Dec 30, 2021
Both front seat belts (driver and passenger) failed within a few days of each other in mid September, 2021. They do not retract and consequently, the pretensioner does not function. I have made enquires that reveal that it is a known problem, and that NHTSA have previously investigated (NHTSA Action Number: PE19011), but that the file has been closed after the 'preliminary evaluation' and the agreement by FCA US LLC to extend the warranty on the driver and passenger from seat belt assemblies. After having to wait several weeks for an appointment with the dealer, even after explaining the fault and that it was a safety issue, we had the seat belts inspected by a Jeep dealer on 09/30/21 who confirmed the failure. We had previously received a notice from FCA US LLC in relation to the potential issue and that they were extending the warranty to 15 years/unlimited miles. My concern is that the issue has still not been resolved. The parts have not been replaced and we are told that they are on back order with no firm date for the parts to be in and installed, rectifying this serious safety issue. It is coming up on 4 months. It is our primary family vehicle, and the only vehicle we own that can be driven on winter roads. Our other vehicles are 3 season vehicles. I have been in constant contact with the dealer and FCA LLC customer care. Their customer care is window dressing. They continue to give excuses, deflect, the dealer blames FCA LLC and FCA LLC blames the dealer for the defect and problem not being resolved. We have exhausted all friends and family in borrowing a replacement vehicle over the past few months. We are now being forced to drive a vehicle with no operating from seat belts, in contravention of all road safety principles and laws. In my enquires on the NHTSA website, the ODI Resume, date closed 05/03/2, states in one of the final paragraphs 'that and NHTSA will take further action if warranted by future circumstances'. I beleive
Electrical system, Dec 10, 2021, fire
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was idled in a parking lot, the alternator overheated and there was smoke coming from under the hood while the engine was revving. The vehicle shutoff, and the contact could not restart the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the failure was related to NHTSA Campaign Number: 17V435000 (Electrical System). The mechanic replaced the alternator, battery, serpentine belt, and cabin air filter. The vehicle was also taken to the dealer per the manufacturer's request. The dealer performed an inspection and informed the contact that all the repairs performed by the independent mechanic were per the dealer's specifications. The manufacturer was made aware of the failure and three cases were opened. The manufacturer informed the contact to take the vehicle to the dealer for inspection and submit all necessary documents and receipts for reimbursement. The manufacturer later denied the contact's request for reimbursement due to the vehicle being out of warranty. The failure mileage was approximately 112,000. THE CONSUMER STATED THE MANUFACTURER OFFERED A REIMBURSMENT FOR A PORTION OF THE TOWING AND REPAIR COSTS. THE CONSUMER RELUCTANTLY ACCEPTED THE OFFER.