2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Seats, Jul 3, 2019
VEHICLE WAS IN MOTION WHEN THE DRIVER SEAT HEADREST DEPLOYED - NO ACCIDENT NOTHING.
Power train, Engine, Fuel/propulsion system, Jul 3, 2019
AFTER THE EMISSIONS RECALL, MY JEEP HAS DANGEROUS LAG ON ACCELERATION. YOU PRESS THE GAS PEDAL AND THERE IS A 3-5 SECOND DELAY BEFORE ANYTHING HAPPENS. VERY DANGEROUS WHEN PULLING OUT OF MY DRIVEWAY ETC. ADDITIONALLY THE FUEL ECONOMY HAS DECREASED SUBSTANTIALLY. ANY HELP WITH THIS IS GREATLY APPRECIATED. THANKS, MIKE
Seat belts, Other or unspecified, Jun 29, 2019
DRIVER SEAT BELT STOPPED RETRACTING. HAD TO PAY OVER $500 FOR REPAIR. MOON ROOF STARTED LEAKING, AFTER TWO TRIPS TO THE DEALERSHIP, HAD TO PAY $750 TO HAVE IT REPLACED.*DT*JB
Seats, Jun 26, 2019
ACTIVE HEADREST ON THE DRIVER'S SITE DEPLOYED WHILE SITTING AT A RED LIGHT. VEHICLE WAS STATIONARY, IN DRIVE MODE AND RUNNING. UPON INSPECTION, IT LOOKS LIKE THE PLASTIC PART THAT HOLDS THE HEADREST IN PLACE BROKE LOOSE ON BOTH SITES OF THE RESTRAINT SYSTEM.
Seats, Jun 25, 2019
SEAT HEADREST POPPED OUT WHILE I WAS DRIVING 6/24/19; UNABLE TO PUSH BACK IN PLACE
Seats, Jun 25, 2019
WHILE IN PARK, THE DRIVER SIDE ACTIVE HEADREST DEPLOYED IN MY 2014 JEEP GRAND CHEROKEE. MY VEHICLE WAS NOT IN A COLLISION, NOR HAS IT BEEN IN THE PAST. THE VEHICLE COMPUTER SHOWS NO EVIDENCE OF A COLLISION OR CAUSE FOR DEPLOYMENT OF THE ACTIVE HEADREST. THE VEHICLE WAS AT APPROXIMATELY 77,000 MILES WHEN THIS OCCURRED. I WAS UNABLE TO RESET THE ACTIVE HEADREST, AND THE LOCAL DEALERSHIP WAS UNABLE TO DO SO AS WELL, INDICATING IT NEEDED REPLACED. UPON INVESTIGATION ONLINE, AND INSPECTION OF THE HEADREST, I FOUND THAT THERE WERE BROKEN PLASTIC PIECES IN THE BACK PART OF THE HEADREST THAT APPEARED TO BE THE CAUSE OF THE FAILED ACTIVE HEADREST. IT APPEARS EVIDENT TO ME THAT A DEFECTIVE PART OF PLASTIC BROKE AND MADE THE HEADREST DEPLOY.
Air bags, Jun 21, 2019
ACTIVE HEADREST COLLISION SYSTEM RANDOMLY DEPLOYED WHILE I WAS DRIVING. APPEARS TO HAVE SOME KIND OF RETAINING MECHANISM FAILURE AS I CANNOT CLIP IT BACK IN. MANY OTHERS APPEAR TO HAVE HAD THIS ISSUE AS REPORTED ACROSS INTERNET FORUMS AND STILL NO RECALL.
Fuel system, Gasoline, Engine, Jun 21, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO BREEDEN DODGE CHRYSLER JEEP RAM (LOCATED AT 5900 US-71 BUS, FORT SMITH, AR 72908, (479) 646-4731) WHERE IT WAS DIAGNOSED THAT TWO OF THE SIX INJECTORS WERE INOPERABLE AND NEEDED TO BE REPLACED. THE MECHANIC WAS UNABLE TO EXPLAIN WHY THE INJECTORS FAILED. THE WIRING HARNESS TO THE INJECTORS WERE DISCONNECTED AND RECONNECTED, BUT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Other or unspecified, Jun 20, 2019
VIBRATION COMING FROM WINDSHIELD/ WIPER AREA ON DRIVERS SIDE WHEN TRAVELING AROUND 65/70 MPH. VERY LOUD AND ANNOYING.
Power train, Jun 18, 2019
"SERVICE SHIFTER" WARNING APPEARS ON DASH. WHILE DRIVING ON CITY OR HIGHWAY. ALL LIGHTS ON SHIFTER ARE LIGHTED UP AT ONE TIME. IE. P,R,N,D,S ALL LITE AT ONCE. BROUGHT TO DEALER FOR PCM UPDATE. THIS DID NOT FIX THE ISSUE.
Seats, Jun 18, 2019
THE ACTIVE HEADREST RESTRAINTS ON MY PASSENGER SEAT HAS DEPLOYED. THERE APPEARS TO BE 2 BROKEN PLASTIC PIECES THAT HELD A SMALL METAL ROD THAT APPEARS TO HAVE CLIPPED TO A RELEASE - WHICH IS STILL IN PLACE - AS THE ROD WAS STILL HELD BY IT. UPON FURTHER REVIEW ON THE INTERNET, THIS SEEMS TO BE A COMMON OCCURRENCE WITH THIS MODEL OF JEEP/DODGE HEADRESTS.
Seats, Jun 17, 2019
HEAD REST DEPLOYED. THE CAR WAS NOT HIT OR IN AN ACCIDENT. NO ONE WAS IN CAR. IT WAS NOTICED AFTER I GOT IN THE CAR.
Electrical system, Jun 17, 2019
A MESSAGE DISPLAYED IN OUR SCREEN THAT THE 911 CAR PHONE NEEDED SERVICING AND TO CONTACT THE JEEP DEALER. AT THAT POINT THE GPS MALFUNCTIONED, THE FRONT AND BACK DEFROSTERS STARTED TO FUNCTION AT FULL SPEED AT 78 DEGREES AND ABSOLUTELY NONE OF THE RADIO FUNCTIONS WERE USEABLE. UCONNECT SENT JEEP DEALER AN UPDATE FOR THE RADIO AND THE UPDATE FAILED. WE WERE TOLD OUR JEEP NEEDED TIME THE RADIO TO BE REPLACED. BUT WE COULD ONLY GET A REFURBISHED RADIO AND THERE WEREN'T ANY AVAILABLE. IT HAS BEEN 4 WEEKS AND UCONNECT INFORMED US THAT THERE HAS BEEN AN ADDITIONAL DELAY ON THE REFURBISHED RADIO. WE REQUESTED A NEW RADIO BE INSTALLED AND A RENTAL CAR PROVIDED TO US UNTIL THE RADIO IS FULLY FUNCTIONING. WE ARE INFORMED BY BOTH JEEP DEALER AND UCONNECT THERE IS NOTHING THAT CAN BE DONE FOR US UNTIL THE REFURBISHED RADIO BECOMES AVAILABLE. THIS IS TOTALLY UNACCEPTABLE. A NEW RADIO VENDOR SHOULD BE USED. UCONNECT IS INADEQUATE TO SERVICE THEIR PRODUCT IN A TIMELY FASHION, CANNOT PROVIDE A NEW RADIO REPLACEMENT IN STOCK, AND ONLY CAN OFFER REFURBISHED RADIO REPLACEMENT AND CANNOT GIVE A DATE WHEN ONE WILL BE AVAILABLE. WE LIVE IN ILLINOIS BUT ARE VACATIONING IN CALIFORNIA AND OUR CAR IS STUCK ON 78 DEGREE DEFROSTERS.RUNNING FULL SPEED. NO GPS OR ANY OTHER FEATURES ASSOCIATED WITH THE RADIO.
Fuel/propulsion system, Jun 10, 2019
MY VEHICLE HAS A LONG CRANK BUT WILL NOT TURN OVER. STUCK NUMEROUS TIMES. THE DEALER SAID THEY CAN'T FIND THE PROBLEM BUT I SEE ONLINE THAT EARLIER MODELS WERE RECALLED FOR THE SAME PROBLEM. IT WAS SAID A FAULTY FUEL PUMP RELAY. AM WONDERING IF THIS IS THE SAME PROBLEM.
Electrical system, Jun 10, 2019
NO LOW BATTERY WARNING LIGHT, ONLY SHOW A WARNING IF ALTERNATOR IS BAD AND NOT CHARGING BATTERY. THUS, CAR CAN STOP WITHOUT WARNING DUE TO LOW BATTERY BECAUSE OF WEAR AND NEEDING REPLACEMENT- WITHOUT WARNING. WHEN THIS HAPPENS, EVERYTHING IN CAR WORKS ON ELECTRICITY CAN CAUSE A VERY BAD ACCIDENT IF STOPS IN TRAFFIC. ALSO, WITH NO KEY OVERRIDE WHEN THE CAR ELECTRICAL MODULE WILL NOT READ TO THE KEY FOB IF YOU ARE IN OR OUT OF THE CAR YOU CAN NOT OPEN DOORS OR WINDOWS OR TURN ON OR OFF ANYTHING, IF DOORS/WINDOWS LOCKED WHEN THIS HAPPENS THIS IS VERY DANGEROUS-NO WAY TO GET OUT OR IN. IF STUCK IN THE DESERT WITHOUT HELP AND CAR MODULE STOPS PICKING UP KEY FOB ONE IS SOL. LOTS OF COMPLAINTS ONLINE. VERY UNHAPPY WITH THE FACT THAT CHRYSLER CREATES RECALLS ONLY FOR A SELECT FEW WHEN THEY KNOW THAT THEY CONTINUE TO USE THE SAME FAULTY TECHNOLOGY ON MOST OF THEIR CARS THEY BUILD. MY REAR DOOR MODULE STOPPED WORKING AND I HAD TO REPLACE IT AND IT COST ME OVER $500. WHEN GOING ONLINE I SEE THAT CHRYSLER HAD A RECALL FOR THIS PROBLEM FOR OLDER MODELS BUT WOULD NOT COVER THE NEWER YEARS ALTHOUGH THEY USED THE SAME FAULTY TECHNOLOGY ON THEM AS WELL. FORTUNATELY, I HAD JUST PARKED MY CAR IN THE GARAGE AND DID NOT LOCK THE DOORS SO WE COULD STILL GET IN IT AND HAVE IT TOWED.
Seats, Jun 7, 2019
WHILE DRIVING MY 2014 JEEP GRAND CHEROKEE, MY DRIVERS SIDE HEAD REST "EXPLODED" AND HIT ME IN THE BACK OF THE HEAD. THE FORCE PUSHED ME FORWARD AND I IMMEDIATELY THOUGHT I WAS REAR-ENDED. I ENDED UP WITH A SEVERE HEADACHE AND SORE NECK. I CAN SEE THIS DEFECT EASILY CAUSING AN ACCIDENT. I WAS DRIVING STRAIGHT AHEAD, BUT COULD HAVE EASILY LOST CONTROL IF I WAS GOING AROUND A CURVE OR EXPRESSWAY RAMP. *TR
Fuel/propulsion system, Jun 7, 2019
EVERY TIME I FILL UP MY GAS TANK MY VEHICLE WILL STALL OUT. THIS HAS BEEN GOING ON FOR MONTHS NOW. I TOOK IT TO THE DEALERSHIP AND THEY ARE TELLING ME THIS WAS A KNOWN ERROR AND CHRYSTER HAS MADE MODIFICATIONS TO THE GAS TANK/VAPER LOCK BUT I AM RESPONSIBLE FOR THE $1600 IT WILL COST TO FIX IT. IF THIS IS A KNOWN DEFECT, THEN IT SHOULD BE COVERED UNDER A RECALL.
Vehicle speed control, Jun 6, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO MERGE INTO TRAFFIC FROM A PARKING LOT, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT STATED THAT EXCESSIVE EFFORT WAS NEEDED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO DAVE SYVERSON CHRYSLER (LOCATED AT 2310 E MAIN ST, ALBERT LEA, MN 56007, (507) 373-1438) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE ON THREE SEPARATE OCCASIONS. THE CONTACT STATED THAT THE DEALER REPLACED SEVERAL OF THE COMPUTERS IN THE VEHICLE, WHICH POSSIBLY INCLUDED THE ECM, PCM, AND TCM; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 49,999.
Electrical system, Jun 4, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE LOW BATTERY VOLTAGE WARNING INDICATOR ILLUMINATED, THE WINDSHIELD WIPERS ACTIVATED, AND THE DISPLAY SCREEN WENT BLANK. THE CONTACT HEARD AN ABNORMAL NOISE BEFORE THE ENGINE TURNED OFF. THE CONTACT MADE MULTIPLE ATTEMPTS TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. AN INDEPENDENT MECHANIC STATED THAT HE COULD SMELL SMOKE FROM THE ALTERNATOR. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED MARBURGER CHRYSLER DODGE JEEP RAM (LOCATED AT 1310 E DIXON BLVD, SHELBY, NC 28152, (704) 484-0049) TO NOTIFY THEM THAT THE VEHICLE WAS EXPERIENCING FAILURES SIMILAR TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 53,000. *TR CONSUMER HAS REPLACED THE ALTERNATOR. *JB
Power train, Jun 3, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL REPAIR FAILED TO PROVIDE A PERMANENT SOLUTION FOR NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). MONTHS AFTER THE REPAIR, THE GEAR CONTINUED TO SHIFT OUT OF GEAR INTERMITTENTLY. SOUTH COUNTY CHRYSLER DODGE JEEP RAM (455 AUTOMALL DR, GILROY, CA 95020, 408-848-3155) SERVICED THE RECALL CAMPAIGN AND DID NOT PROVIDE FURTHER ASSISTANCE. THE CONTACT TOOK THE VEHICLE TO A CAR WASH AND THE VEHICLE FAILED TO REMAIN IN NEUTRAL AND KEPT SHIFTING INTO PARK. THE MANUFACTURER WAS NOTIFIED AND INDICATED THAT THE AUTO PARK FEATURE WAS UNABLE TO BE TURNED OFF. THE FAILURE MILEAGE WAS NOT AVAILABLE. *BF**JB
Other or unspecified, Engine, Fuel/propulsion system, May 31, 2019
OUR DEALERSHIP COMPLETED EPA AND CARB EMISSIONS RECALL V08 FOR 3.0L DIESEL EMISSIONS ON 20 MAY 2019. MILEAGE OUT WAS 63,819. 200 MILES LATER, WE STARTED THE VEHICLE AS NORMAL. LESS THAN A MILE LATER, AS WE STARTED TO ACCELERATE ONTO THE HIGHWAY, THE CHECK ENGINE LIGHT CAME ON AND OUR VEHICLE'S INFORMATION CENTER DISPLAYED TWO SEPARATE DIESEL EXHAUST FLUID (DEF) RELATED WARNINGS. THE FIRST SAYING DEF NEEDED SERVICE/CONTACT THE DEALERSHIP, WHILE THE SECOND WARNING SAID WE COULD NOT RESTART THE VEHICLE AFTER DRIVING ANOTHER 200 MILES. WE IMMEDIATELY FOUND A SAFE SPOT TO PULL OVER AND CALLED THE DEALERSHIP. THE ACTING SERVICE MANAGER ADVISED US THAT IT WAS SAFE TO DRIVE THE VEHICLE TO THE DEALERSHIP AS LONG AS THERE WERE NO OBVIOUS PERFORMANCE ISSUES. HE SAID IT WAS PROBABLY EMISSION RELATED, THAT WE WOULD BE OK IF WE DIDN'T DRIVE OVER 200 MILES. HE SAID GOING OVER 200 MILES MIGHT ABRUPTLY PUT THE VEHICLE INTO A "LIMP MODE"! WE WERE 150 MILES AWAY FROM THE DEALERSHIP BUT THE VEHICLE WAS OTHERWISE OPERATING NORMALLY, SO WE TOOK THE SERVICE MANAGER'S ADVICE AND DROVE TO THE DEALERSHIP. OUR JEEP IS AN OFF-ROAD, TRAIL-RATED, GO ANYWHERE VEHICLE DESIGNED TO BE USED OUT IN THE WILDERNESS/NATIONAL PARKS AS WELL AS ON THE HIGHWAY. IT IS AN UNACCEPTABLE SAFETY HAZARD FOR THE VEHICLE'S COMPUTER TO HAVE CONTROL OVER STARTING BECAUSE OF AN EMISSION VIOLATION/PROBLEM. ESPECIALLY WHEN IN A REMOTE LOCATION WHERE A RELIABLE VEHICLE IS PARAMOUNT TO SAFETY. MOREOVER, THERE IS SIGNIFICANT POTENTIAL FOR A SERIOUS CRASH IF THE VEHICLE ABRUPTLY GOES INTO A "LIMP MODE" EITHER OUT ON THE HIGHWAY OR AT A STOP LIGHT. TO DATE, OUR DEALERSHIP HAS NOT FOUND A SOLUTION TO THE CHECK ENGINE LIGHT NOR THE DEF WARNINGS. THEY ARE KEEPING OUR VEHICLE AND WORKING WITH FIAT/CHRYSLER AUTOMOTIVE (FCA) REPRESENTATIVES AND ENGINEERS ON A SOLUTION.
Engine, May 21, 2019
DROVE MY CAR A SHORT DISTANCE TO A DESTINATION. TURNED THE CAR OFF TO COMPLETE MY ERRAND. RETURNED TO MY CAR 10 MINUTES LATE AND MY CAR WOULD NOT START. THE EQUIPMENT WOULD COME ON,I.E. RADIO, LIGHTS, BUT BRAKE SEEMED TO BE LOCKED AND ENGINE WOULD NOT START. THIS HAPPENED DURING CITY STREET DRIVING. I JUST PURCHASE THE GARDEN THE DEALER ABOUT 3MOS AGO.
Seat belts, May 18, 2019
ON OUR 2014 JEEP GRAND CHEROKEE THE PLASTIC SEAT BELT GUIDE, ON THE PASSENGER SIDE HAS CRACKED PINCHING DOWN ON THE SEAT BELT RENDERING IT NOT USABLE. THE SEAT BELT WILL EXPAND OUT, HOWEVER IT DOES NOT RETRACT IN DUE TO THE PRESSURE FROM THE BROKEN PIECE. THE SEAT BELT WILL NOT STOP THE PASSENGER IN A SUDDEN IMPACT AND HAS ENOUGH SLACK THAT YOU CAN EASILY MAKE CONTACT WITH THE DASH AND STEERING WHEEL. THIS MALFUNCTION OCCURRED WHILE STATIONARY.*DT COMSUMER STATED IT WAS NOT TAKEN ANYWHERE FOR DIAGNOSIS AS I HAVE BEEN A MECHANIC FOR OVER 30 YEARS. I DID NOT KEEP ANY RECORDS BUT I DID FIX THE PROBLEM BY TRIMMING THE PLASTIC ON THE UPPER SIDE OF THE SEATBELT OPENING TO ALLOW FREE MOVEMENT. THIS DID NOT IN ANY WAY COMPROMISE THE INTEGRITY OF THE SEATBELT OR THE ABILITY FOR IT TO PERFORM IT'S JOB AS THE TOP OF THE PLASTIC TRIM SHOULD NOT HAVE BEEN TOUCHING IN THE FIRST PLACE. THE PLASTIC GUARD IS THERE TO KEEP DIRT, DUST AND LITTLE FINGERS FROM GETTING INSIDE THE BELT ASSEMBLY AND PERFORMS NO OTHER FUNCTION. BY REMOVING 1/8" FROM THE TOP OF THE OPENING, THE SEATBELT IS NOW FREE TO MOVE BACK INTO THE SEAT BELT RETRACTOR AND STILL PROVIDE PROTECTION FROM ANYTHING ENTERING INTO THE SEATBELT AREA BEHIND THE PLASTIC TRIM. SEAT BELT DOES NOT WORK BECAUSE OF POOR DESIGN.*JB
Steering, May 16, 2019
TAKATA RECALL AS I WAS DRIVING ON A STREET AND WAS TRYING TO TURN, MY STEERING WHEEL STOPPED WORKING. IT WOULDN'T TURN AT ALL SO I HAD TO PULL OVER AND CALL FOR HELP. I GOT IT TO A SHOP AND THE ELECTRIC POWER STEERING PUMP WENT OUT.
Seat belts, May 11, 2019
SAFETY ISSUE AS THE PASSENGER SEAT BELT WILL NOT RETRACT. *DT