2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Air bags, Seats, Engine, Dec 6, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, A LOUD NOISE OCCURRED. THE CONTACT NOTICED THAT THE PASSENGER HEADREST AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RYDELL CHRYSLER DEALER (700 SAN FERNANDO RD, SAN FERNANDO, CA 91340, PHONE (866) 733-3506) WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL CONCERN HEADREST RESTRAINT DID NOT LOCK INTO PLACE, AND THE FRONT PASSENGER SEAT HEADREST RESTRAINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING 65 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO RYDELL CHRYSLER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Electrical system, Dec 1, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MILTON RUBEN CHRYSLER DODGE JEEP RAM AT (706) 863-6633 (3508 WASHINGTON RD, AUGUSTA, GA 30907) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 8/23/18*JB
Electrical system, Nov 30, 2017
RECALL T36 FROM JUNE 09, 2017 STILL NOT REPAIRABLE DUE TO LACK OF PARTS. IT IS NOW NOVEMBER. I CANNOT BELIEVE SUCH A HAZARDOUS ISSUE CAN BE ALLOWED TO BE UNRESOLVED FOR THIS LONG. HTTPS://WWW.CHRYSLER.COM/UNIVERSAL/WEBSELFSERVICE/PDF/T36.PDF
Seat belts, Nov 30, 2017
THE SEATBELT, AFTER BEING PULLED OUT FOR BUCKLING, WILL NOT RETRACT BACK INTO THE HOLDER.
Steering, Electrical system, Engine, Nov 29, 2017
I WAS DRIVING DOWN THE STREET AT ABOUT 35 MPH WHEN THE BATTERY ICON FLASHED ON. THE AIR CONDITIONER AND THE RADIO CUTOFF FOLLOWING THE DISPLAY OF THE BATTERY ICON. A FEW SECONDS LATER THE POWER STEERING WENT OUT ALONG WITH A LOSS OF POWER. A MESSAGE DISPLAYED ON THE DASHBOARD TELLING ME TO PULL OVER IMMEDIATELY ALONG WITH A SERVICE TRANS BRAKE MESSAGE AND A FEW OTHERS THAT I CAN'T RECALL. I TRIED TO GET TO A SAFE LOCATION BUT THE VEHICLE SHIFTED INTO PARK AND COMPLETELY TURNED OFF WHEN I WAS GOING LESS THAN 5 MPH. CAUSING THE VEHICLE TO BE STRANDED IN THE MIDDLE OF THE ROAD WITH TRAFFIC TRYING TO GET BY. I SLOWED DOWN BECAUSE THERE WERE VEHICLES IN FRONT OF ME MAKING TURNS. THIS IS THE THIRD TIME THIS HAS HAPPENED. TOWED VEHICLE TO DEALERSHIP AND THEY SAID THE ALTERNATOR BURNED UP. THE BATTERY IS DAMAGED AS WELL. THIS SOUNDS SIMILAR TO THE TWO RECALLS NAMED "ALTERNATOR MAY FAIL RESULTING IN ENGINE STALL". NOTIFIED THE DEALERSHIP AND JEEP CUSTOMER CARE ABOUT THIS AND THEY INFORMED ME THAT THEY CAN FIX THIS RECALL BECAUSE MY VIN IS NOT PART OF THE RECALL. VEHICLE IS OUT OF WARRANTY SO THEY SAY THE REPAIRS WILL COME OUT OF MY POCKET. AFTER THE FIRST TIME THIS HAPPENED ABOUT A YEAR AGO I REFUSE TO DRIVE THE VEHICLE ON THE HIGHWAY BECAUSE OF THE SUDDEN SHUTOFF AND LOSS OF STEERING. I FEEL THIS COULD CAUSE AN ACCIDENT AND I REFUSE TO TAKE THAT RISK.
Fuel/propulsion system, Nov 29, 2017
ISSUE: WHEN I PUT FUEL INTO MY 2014 JEEP GRAND CHEROKEE, WHETHER I AM PUMPING OR WHETHER IT IS ON AUTO PUMP, THE FUEL SPITS BACK OUT. EVEN IF YOU TRY HOLDING THE FUEL PUMP LEVER SO THAT ONLY VERY MINIMAL FUEL IS COMING OUT, IT CONTINUOUSLY "STOPS"(LIKE IT SHOULD WHEN THE TANK HAS BECOME FULL) IT'S ALMOST AS IF THE FUEL CANNOT GO DOWN INTO THE VEHICLE, AS THE VEHICLE THINKS AFTER 3 SECONDS OF PUMPING IT IS FULL AND SPITS BACK OUT(USUALLY ALL OVER MY HANDS OR CLOTHES).
Seat belts, Nov 29, 2017
THE PASSENGER SIDE SAFETY BELT BECAME JAMMED WHILE DRIVING. MY PASSENGER WAS TRYING TO RELEASE THE BELT BECAUSE IT BECAME PAINFUL. I HAD TO PULL THE VEHICLE OVER AND ASSIST MY (ADULT) PASSENGER TO TRY TO GET THE SAFETY BELT RELEASED. ONCE WE WERE ABLE TO FREE THE BELT IT WOULD NOT RETRACT BACK OR LATCH PROPERLY. MY PASSENGER MOVED TO THE BACK SEAT TO USE THE SAFETY BELT FOR THE REMAINDER OF THE DRIVE. THIS JEEP HAS ALSO COMPLETELY SATURATED ME WITH GASOLINE AND SHUT DOWN A SERVICE STATION. THE GASOLINE SOAKED MY HAIR, FACE, AND BODY. AS A RESULT THROUGH THE STATE OF VERMONT I RECEIVED AN EXTENDED WARRANTY FROM MOPAR TO RELIEVE ANY CONCERNS I MAY HAVE ABOUT SAFETY OF THE VEHICLE ONCE THE FUEL SYSTEM WAS REPLACED. CHRYSLER AND MOPAR HAVE CHARGED ME 100.00 DEDUCTIBLE TO REPAIR A FAULTY SAFETY BELT. IT SHOULD BE MANDATORY THAT CHRYSLER REPAIR THE SAFETY BELT AT NO CHARGE. NOT ONLY DID IT PUT MY PASSENGER IN JEOPARDY, HOW EFFECTIVE ARE THE BELTS IN MY VEHICLE IF ONE IS ALREADY BROKEN AFTER ONLY 3.5 YEARS. THE DEALERSHIP REFUSED TO SHOW ME HOW MUCH THE REPAIR COST. I AM OPENING A CASE WITH THE BBB IN ADDITION TO FILING THIS SAFETY REPORT. MY PASSENGER'S SHOULDER AND NECK WERE SORE AS A RESULT OF THIS INCIDENT BUT NO SERIOUS MEDICAL SITUATION OCCURRED. IT COULD HAVE RESULTED IN A FATALITY IF AN ACCIDENT WERE TO OCCUR.
Service brakes, Nov 27, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SHERMAN DODGE CHRYSLER JEEP RAM, 7601 SKOKIE BLVD, SKOKIE, IL 60077, (866) 650-8000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Seat belts, Nov 22, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO RETRACT PROPERLY WHEN BUCKLED TO SECURE THE PASSENGER. THE SEAT BELT WAS LOOSELY CONNECTED WHEN LOCKED INTO THE BUCKLE. THE DEALER (COLONIAL SOUTH CHRYSLER JEEP AND DODGE, 42 STATE RD, DARTMOUTH, MA 02747, (508) 984-1900) INDICATED THAT THE VEHICLE WOULD NEED TO BE SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIR. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V643000 (SEAT BELTS, AIR BAGS). THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED BY A DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Electrical system, Nov 20, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000(ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KOONS TYSONS CHRYSLER DODGE JEEP RAM (2050 CHAIN BRIDGE RD, VIENNA, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/13/18*JB
Electrical system, Nov 16, 2017
JEEP FAILED TO START FOR WEEKS WITHOUT A JUMP START. REPLACED BATTERY TWICE AND ALTERNATOR ONCE; THIRD BATTERY REPLACEMENT DURING 11.15.2017 REPAIRS. TOTAL INTEGRATED POWER MODULE (TIPM) FOUND TO BE FAULTY. SAFETY ISSUES ARE A MAJOR CONCERN, AS THE TIPM IS CRITICAL FOR THE SAFE OPERATION OF THE VEHICLE.
Power train, Nov 14, 2017
WHEN ATTEMPTING TO ACCELERATE THE THROTTLE BECOMES UNRESPONSIVE AS IF THE CAR IS OUT OF GEAR. THIS IS WORSE WHEN ATTEMPTING TO ACCELERATE TO MERGE INTO TRAFFIC. THE CAR WILL SLOW DOWN QUITE A BIT BEFORE THE THROTTLE STARTS RESPONDING AGAIN. I NOTIFIED THE DEALER AND THEY COULDN'T ISOLATE THE PROBLEM. THIS HAS HAPPENED MANY TIMES SINCE IT WAS INITIALLY REPORTED.
Visibility/wiper, Nov 12, 2017
THE SUNROOF TEMPERED GLASS SPONTANEOUSLY EXPLODED SHATTERING GLASS DOWN ON THE DRIVER WHILE DRIVING ON A THE FREEWAY AT 65 MPH. THERE WERE NO BRIDGES AND IT WAS LIGHT TRAFFIC. DRIVER WAS IN SHOCK AND ALMOST CRASHED. CAR INTERIOR IS FILLED WITH GLASS. THERE ARE NO MARKS ON CAR TO INDICATE A FOREIGN OBJECT CAUSED THE GLASS TO SHATTER.
Fuel/propulsion system, Nov 10, 2017
FUEL PUMP FAILURE AT 1/4 TANK OF GAS. OCCURRED WHILE MAKING A LEFT OUT OF A PARKING LOT. SUDDENLY NO FORWARD PROPULSION OF VEHICLE WHEN PRESSING GAS, IN THE MIDDLE OF EXITING THE PARKING LOT. CLEARED THE LEFT TURN WITH SLOW FORWARD MOMENTUM AND CAR SHUT OFF AFTER MANEUVERING TO SIDE OF THE ROAD. CAR UNABLE TO START AFTER THAT. HAD IT TOWED TO THE DEALER. DEALER ADVISED OF SECONDARY FUEL PUMP FAILURE, WHICH ASSISTS WHEN LESS THAN 1/4 TANK OF GAS AVAILABLE. A SEARCH OF FORUMS INDICATES OTHERS HAVING A SIMILAR PROBLEM.
Other or unspecified, Nov 10, 2017
THE SUNROOF ON MY 2014 JEEP GRANDE CHEROKEE SRT SPONTANEOUSLY EXPLODED AS I WAS DRIVING 70MPH ON INTERSTATE 5 IN OREGON. TRAFFIC WAS MINIMAL AT 3:45 PM. IT WAS 54 DEGREES OUTSIDE AND THE WEATHER WAS CLEAR. IT HAD RAINED EARLIER IN THE DAY. THE EXPLOSION SOUNDED LIKE A GUNSHOT BLAST IN MY EAR. IT WAS VERY SCARY AND EXTREMELY DANGEROUS. THERE WAS ABSOLUTELY NO WARNING, NO CRACKS, NO LEAKS. I DID HAVE THE AUTOMATIC COVER OPEN TO LET LIGHT IN, BUT THE SUNROOF ITSELF WAS CLOSED. THE GLASS EXPLODED UP AND OUT, SO I AM FORTUNATE THAT I ONLY HAD A DUSTING OF GLASS THAT FELL AROUND ME. DEFINITELY, THE MOST FRIGHTENING EXPERIENCE I HAVE EVER HAD WHILE DRIVING.
Seats, Nov 9, 2017
THE ACTIVE HEAD RESTRAINT SYSTEM SUDDENLY DEPLOYED WHILE DRIVING NORMALLY ON CITY STREETS, AND WAS NOT INVOLVED IN A COLLISION OF ANY KIND. PLASTIC RETAINING CLIPS NOW VISIBLE INSIDE THE HEADREST APPEAR TO HAVE FAILED, PREVENTING RESETTING.
Power train, Interior lighting, Engine, Nov 7, 2017
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE LOST POWER WITHOUT WARNING AND FAILED TO SHIFT OUT OF GEAR. ALSO, THE WINDSHIELD WIPERS ACTIVATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (GATOR CHRYSLER DODGE JEEP, 840 S HARBOR CITY, MELBOURNE, FL 32901) WHERE IT WAS DIAGNOSED THAT THE VALVE NEEDED TO BE REPLACED AND THE SYSTEM RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING, THE VEHICLE WAS STUCK IN GEAR AND MADE AN ABNORMAL GRINDING NOISE. THE VEHICLE WAS TAKEN TO SIMMONS ROCKWELL DODGE CHRYSLER JEEP (7329 HAMMONSPORT RD, BATH, NY 14810) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. AGAIN, THE VEHICLE FAILED TO SHIFT OUT OF GEAR AND THE INTERIOR LIGHTS BLINKED. THE VEHICLE WAS TAKEN TO VERO BEACH CHRYSLER JEEP DODGE (855 S US HIGHWAY 1, VERO BEACH, FL 32962). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 32752611 WITH HEATHER AT 844-378-0573, EXT 89379. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 62,000.
Electrical system, Nov 7, 2017
WHILE DRIVING THE JEEP, THE ALTERNATOR SHORTED AND STALLED THE CAR. ALL POWER WAS LOST TO THE ENGINE STEERING AND LIGHTS JUST AS I WAS CROSSING A VERY BUSY INTERSECTION. I WAS ABLE TO ROLL THROUGH THE INTERSECTION WHERE THE CAR DIED IN THE MIDDLE OF THE ROAD. ALTERNATOR BEGAN TO SMOKE HEAVILY. COMPLICATING MATTERS, THE CAR HAS A FULLY ELECTRONIC SHIFTING MECHANISM PREVENTING ME FROM PUTTING THE CAR IN NEUTRAL AND PUSHING IT OFF THE ROAD. IT SAT IN THE MIDDLE OF A ROAD UNTIL A TOW TRUCK ARRIVED.
Engine, Nov 4, 2017
ENGINE FAILED. THE ENGINE (5.7L HEMI) FAILED IN MIDDLE OF SIX LANE ROAD. FORTUNATELY NOT MUCH TRAFFIC AROUND VEHICLE WHEN ENGINE FAILED. IF THIS HAPPENED ON INTERSTATE IT COULD HAVE A SUBSTANTIAL SAFETY RISK. MECHANIC REPORTED THE ENGINE LOST A ROD AND DAMAGED THE BLOCK. SINCE VEHICLE UNDER WARRANTY, THE ENGINE WAS REPLACED. ONLY 47000 MILES ON ENGINE.
Other or unspecified, Nov 3, 2017
THE ACTIVE HEAD REST FOR MY 2014 JEEP GRAND CHEROKEE HAD SPONTANEOUSLY DEPLOYED WHILE PARKED IN MY GARAGE. I HAD TAKEN IT TO THE DEALER FOR REPAIR AND I WAS TOLD THE PLASTIC CLIPS WERE BROKEN AND IT COULDN'T BE RESET AND THE HEAD REST NEEDED TO BE REPLACED AT MY EXPENSE. APPARENTLY THIS IS NOT A VEHICLE RECALL ISSUE BUT POSSIBLY SHOULD BE LOOKED INTO AS ONE. I HAVE FOLLOWED UP THIS TYPE OF ISSUE ON THE INTERNET AND FOUND MULTIPLE CASES WITH SIMILAR OR THE EXACT TYPE OF ISSUE. THIS POSES A HUGE SAFETY HAZARD, IF I HAD BEEN DRIVING, AND THE HEADREST DEPLOYED IN THIS MANNER IT COULD HAVE CAUSED A SERIOUS ACCIDENT.
Electrical system, Nov 2, 2017
ON 9-08-2017, MY WIFE AND I WERE RETURNING TO PFAFFTOWN, NC FROM GARDEN CITY, SC. A FEW MILES INTO THE DRIVE I THOUGHT I HEARD A HIGH PITCHED SOUND, BUT COULD NOT LOCATE IT. THEN WE THOUGHT WE SMELLED SOMETHING HOT, BUT THOUGHT IS WAS AN OLD TRUCK AHEAD OF US, BUT A FEW MILES LATER I GOT A LOW VOLTAGE SIGN AND TOLD MY WIFE TO CAR THE NEAREST JEEP DEALERSHIP AS WE HAD ENTERED CONWAY, SC. HAVING SOME BASIC ENGINE KNOWLEDGE I KNEW THE ALTERNATOR WASN'T CHARGING THE BATTERY AND THAT I WOULD LOSE ALL POWER. LUCKILY FOR US THE DEALERSHIP WAS LESS THAN 1.5 MILES AND I WAS ABLE TO DRIVE TO IT. WHEN I OPENED THE HOOD I FOUND THE ALTERNATOR SMOKING AND ALMOST HOT ENOUGH TO CATCH FIRE DUE TO OVERCHARGING. LUCKILY THE DEALERSHIP WAS ABLE TO REPLACE THE ALTERNATOR AND WE WERE ON OUR WAS HOME IN ABOUT AN HOUR, BUT WITH A $806.00 COST FOR THE REPAIR. THE VEHICLE HAD 74109 MILES ON THE ODOMETER. WHEN I GOT HOME MY MECHANIC TOLD ME THAT THERE WAS A RECALL ON 2014 JEEP GRAND CHEROKEES FOR EXACTLY WHAT HAPPEN TO MINE. I CHECKED THIS WEBSITE AND FIAT/ CHRYSLER AND FOUND MY VIN WAS NOT INCLUDED. I ALSO TALKED TO A NICE CHRYSLER REPRESENTATIVE OVER THE PHONE. SHE ALSO SAID THAT IT WAS NOT INCLUDED. IT JUST SEEMS TO ME THAT MY VEHICLE, WHICH IS THE SAME MAKE, MODEL AND YEAR AS THOSE UNDER RECALL, AND HAD THE EXACT PROBLEM ADDRESSED BY THE RECALL SHOULD BE COVERED BY THE RECALL. AND NOTE THAT THE VEHICLE WAS CLOSE TO LOSING ALL ELECTRICAL POWER, WHICH AFFECTS THE STEERING AND TRANSMISSION ON THESE VEHICLES AND I COULD HAVE LOST CONTROL.
Electrical system, Other or unspecified, Oct 27, 2017
I HAVE A RECURRING PROBLEM WITH MY 2017 JEEP GRAND CHEROKEE THAT HAS BEEN GOING ON FOR A PERIOD OF 17 MONTHS. MY PROBLEM STARTED IN MAY, 2016 WHEN MY NAVIGATION SYSTEM FAILED BY GIVING ME THE WRONG INFORMATION BY INSTRUCTING ME TO TURN INTO A ONE WAY (WRONG WAY) TRAFFIC LANE. THIS HAS SINCE HAPPENED MANY TIMES SINCE THEN BY DIRECTING ME INCORRECTLY. THE COMPLETE NAVIGATION SYSTEM, CLOCK & COMPASS, PERIODICALLY DON'T WORK. ON OCCASION I RECEIVE THE FOLLOWING MESSAGE ON MY VEHICLE'S COMPUTER SCREEN "VEHICLE PHONE REQUIRES SERVICE PLEASE CONTACT YOUR DEALER." AFTER NUMEROUS APPOINTMENTS WITH THE DEALER & TELLING THEM THAT THE PROBLEM IS NOT WITH MY PHONE THEY FINALLY SAID THEY COULD NOT REPAIR THE PROBLEM AND GAVE ME AN 800 NUMBER TO CALL THE MANUFACTURER CUSTOMER SERVICE. AFTER NUMEROUS DISCUSSIONS WITH VARIOUS CUSTOMER SERVICE PEOPLE OVER A PERIOD OF TWO MONTHS, ON 9/28/2017 CUSTOMER SERVICE PERSON PATRICIA SAID THERE IS NOTHING THEY CAN DO TO REPAIR THE VEHICLE HOWEVER THAT A "JEEP SERVICE BULLETIN #08-028-17 WITH UPDATES TO SOFTWARE LEVEL 17.11.07 WILL OCCUR IN A PHASED ROLL-OUT AND MAYBE THE PROBLEM WILL GO AWAY." THEY TOLD ME I WOULD RECEIVE DOWNLOAD INSTRUCTIONS BUT COULD NOT TELL ME WHEN THESE INSTRUCTIONS WOULD BE SENT OUT. THE SYSTEM WILL WORK PERIODICALLY BUT FAILS MORE OFTEN THAN NOT. YESTERDAY I WAS AGAIN USING THE NAVIGATION IN AN AREA THAT I UNFAMILIAR WITH AND THE SYSTEM AGAIN TRIED TO ROUTE ME INTO ONCOMING TRAFFIC.
Other or unspecified, Engine, Oct 27, 2017
I HAVE TAKEN MY JEEP TO THE DEALERSHIP 4 TIMES ALREADY. I HAVE ONLY OWNED IT FOR 3 MONTHS. ABOUT A MONTH OF THAT I HAVEN'T DRIVEN IT. BECAUSE ITS BEEN IN THE SHOP FOR SO LONG. IT HAS A PROBLEM WHERE IT SHIFTS REALLY HARD FROM 2ND TO 3RD, 3RD TO 4TH. IT MOVES THE CAR FORWARD THEN JERKS IT BACK REALLY HARD, LIKE YOU'RE GETTING HIT FROM BEHIND. ITS SCARY ESPECIALLY WHEN THERE ARE SMALL CHILDREN IN THE CAR. I HAD THOUGHT I HAD BOUGHT A RELIABLE CAR BUT IT SEEMS THAT 30K HAS GONE TO WASTE AND MY HOOPTY WAS MORE RELIABLE. THE ENGINE ALSO SHAKES AND SOMETIMES IT'S STUCK IN THIRD GEAR! ITS EMBARRASSING AND SCARY TO PULL OUT IN FLOWING TRAFFIC. A CHECK ENGINE LIGHT HAS CAME ON BEFORE BUT I HAVE STILL NOT "MET" THE REQUIREMENTS FOR A NEW TRANSMISSION. THEY REPLACED THE VALVE BODY BUT IT ONLY DROVE SMOOTH FOR A FEW DAYS THEN WENT BACK TO JERK THE ENTIRE CAR AGAIN.
Air bags, Oct 24, 2017
DRIVER'S HEADREST AIRBAG DEPLOYED WHEN WE WERE NOT IN THE CAR, AND THE CAR HAS NOT BEEN IN AN ACCIDENT. CHRYSLER WAS CONTACTED AND DID A PRIVATE INVESTIGATION WHICH LED THEM TO BELIEVE THAT THE INCIDENT WAS NOT DUE TO MANUFACTURING RESPONSIBILITY. THIS INCIDENT HAPPENED SOME TIME IN EARLY APRIL - WE NOTICED IT AROUND APRIL 14TH. I HAVE CONTACTED THEM 6 TIMES SINCE THEN AND THEY REFUSE TO EXPLAIN WHY THE AIRBAG DEPLOYED, OR OFFER ASSISTANCE IN REPAIRING IT.
Electrical system, Fuel/propulsion system, Oct 17, 2017
FUEL DELIVERY SYSTEM (NOTABLY TANK FILLER AND RELATED EMISSIONS EQUIPMENT) POORLY DESIGNED TO FAIL JUST AFTER CALIFORNIA 50K MILEAGE WARRANTY. DEALER WANTS $800 TO FIX A PROBLEM THE MFG. DESIGNED. ALTERNATOR RECALL-WITH NO RELATED PARTS TO REPAIR-DRIVING AND WAITING FOR THE VEHICLE TO ERUPT INTO A BALL OF FIRE IS UNACCEPTABLE. WHAT COMPONENTS ARE BEING INSTALLED ON 2018 MODELS? WHY CAN'T THOSE PARTS BE INSTALLED ON MY 2014? I AM BEING PREJUDICED AGAINST, AS I CANNOT LEGALLY (THANKS TO AB 217) TRADE THE VEHICLE IN, AS NO DEALER CAN RESELL IT WITH AN OPEN SAFETY RECALL!! I NEED TO GET ANOTHER CAR-BUT I CAN'T!!!!