2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Power train, Mar 31, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE GEAR SHIFTER WAS SHIFTED INTO THE PARK POSITION, THE VEHICLE ROLLED AWAY IN REVERSE. AS A RESULT, THE CONTACT CRASHED INTO THE FRONT OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Power train, Mar 31, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO SHIFT THE VEHICLE TO THE DRIVE POSITION, THE GEAR REMAINED IN NEUTRAL. WHILE DRIVING ON AN INCLINE, THE CONTACT PLACED THE VEHICLE IN DRIVE AND IT BEGAN TO REVERSE WITHOUT WARNING AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 07/27/16*LJ
Electrical system, Air bags, Mar 25, 2016
HAVE 2 RECALLS, P36/NHTSA 14V-391 AND P67/NHTSA 14V-643, THAT HAVE YET TO BE FIXED. THE P36 IS FROM AUGUST 2014 AND P67 FROM APPROX 1YR AGO.THE DEALER, NOW APPLE CHRYSLER/JEEP HANOVER, PA, TOLD ME I AM ON A WAITING LIST DUE TO NO PARTS TO FIX FOR P36 AND HAVE ASKED THEM SEVERAL TIMES FOR P67 TO INCLUDE DURING NORMAL SERVICE. NEITHER HAVE BEEN FIXED TO DATE. WROTE CHRYSLER SOME 6 MONTHS AGO ABOUT THE PROBLEM AND THEY PASSED ME TO THE DEALER WHO SAID THEY WOULD GET BACK TO ME - STILL NO RESPONSE. EMAILED A COMPLAINT TO CHRYSLER CORP AGAIN TODAY. MY WIFE ONLY DRIVES THE VEHICLE WHEN SHE MUST, FOR FEAR IT MAY CATCH FIRE OR THE PASSIVE RESTRAINT SYSTEM TO FAIL WITH GRANDCHILDREN ABOARD. THESE RECALLS, OVER A YEAR OLD, SHOWS CHRYSLER HAS NO REGARD FOR IT'S CUSTOMERS LETTING THEM DRIVE UNSAFE VEHICLES FOR A LONG PERIOD OF TIME.
Power train, Mar 24, 2016
I HAVE EXPERIENCED THE SAME ISSUES WITH THE ELECTRONIC SHIFTER AS REPORTED IN MULTIPLE MEDIA OUTLETS. I THOUGHT IT WAS JUST ME NOT BEING CAREFUL BUT AFTER READING THE REPORTS I KNOW IT IS THE SHIFTER. I HAVE NOT HAD AN ACCIDENT BUT I HAVE COME VERY CLOSE TO ACCIDENTS ON ABOUT 2 OCCASIONS AND HAVE EXPERIENCED ABOUT 20 OTHER OCCASIONS WHERE I CAUGHT THE VEHICLE FROM ROLLING BEFORE LEAVING THE VEHICLE. I NOW AM VERY DELIBERATE ON ENGAGING THE PARK MODE AND I DOUBLE CHECK BEFORE LEAVING THE VEHICLE. EVEN THEN I HAVE EXPERIENCED A COUPLE TIMES WHERE THE VEHICLE IS NOT IN PARK. I AM JUST PROVIDING THIS INFORMATION TO HELP DOCUMENT THE ISSUE EXPERIENCED ANOTHER PERSON. THE DATE AND MILEAGE IS AN APPROXIMATION OF THE FIRST OCCURANCE.
Power train, Mar 24, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SHIFTED OUT OF GEAR WITHOUT WARNING. THE VEHICLE WAS UNABLE TO SWITCH GEARS. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY WERE NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE RECURRED AT LEAST FOUR TIMES. THE VEHICLE WAS REPAIRED UNDER WARRANTY FOR A TRANSMISSION REPLACEMENT AND TWO VALVE BODIES. THE CONTACT RETRIEVED THE VEHICLE FROM THE DEALER ON MARCH 12, 2016. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. UPDATED 05/10/16*LJ *TR
Other or unspecified, Mar 22, 2016
WHEN I SAW THE NEWS STORY ON 3/21/16 ABOUT THE GEAR SHIFTER, IN MY 2014 JEEP GRAND CHEROKEE, IT VALIDATED WHAT I HAD BEEN EXPERIENCING. I HAD DISLIKED THE DESIGN SINCE THE FIRST DAY I OWNED THE CAR. WHEN I SHIFTED, I WAS ALWAYS IN THE WRONG GEAR. A FELLOW JEEP OWNER SUGGESTED, I SHIFT AS HARD AS I COULD INTO PARK AND THE SAME FOR DRIVE. IT WORKED MOST OF THE TIME. I HAVE OFTEN STARTED TO EXIT THE CAR ONLY TO FIND IT WAS IN REVERSE, NOT PARK AND I OFTEN PUT IT IN PARK WHEN I MEAN TO REVERSE AS WELL AS SPORT MODE WHEN I WANT DRIVE. LUCKILY, A SIGNAL DOES GO OFF AND I CAN PUT MY FOOT BACK ON THE BREAK AND SHIFT IT INTO PARK. I HAD NEVER EXITED THE CAR AND HAD IT ROLL, BUT IT MAKES SENSE THAT SOMEONE WOULD. IT IS A HORRIBLE DESIGN AND I AM HOPING FOR A RECALL THAT WOULD MAKE JEEP REPLACE THE GEAR SHIFTER. I HAD TO ENTER A DATE THAT IT HAPPENED BELOW, BUT IT HAPPENS ALL THE TIME. I CANNOT ACTUALLY REPORT AN ACCIDENT/INCIDENT, I SIMPLY WANT TO VALIDATE THE THEORY THAT THE DESIGN IS FLAWED AND DANGEROUS.
Power train, Mar 22, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE PLACING THE GEAR SHIFT INTO PARK, THE GEAR SHIFT BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Other or unspecified, Mar 22, 2016, crash
WE ARE LEASING A 2014 JEEP CHEROKEE COMPONEN:T GEAR SHIFT- VEHICLE ROLLED BACK AFTER THINKING IT WAS IN PARK BUT DRIVER WAS ABLE TO JUMP BACK IN AND STOP IT ON SEVERAL OCCASIONS, BUT ON ONE OCCASION, VEHICLE ROLLED BACKWARD IN A PARKING GARAGE INTO A CEMENT PILLAR AFTER EXITING THE CAR THINKING IT WAS IN THE PARK POSITION CAUSING SEVERE DAMAGE TO THE REAR AND DRIVER SIDE. NEW GEAR SHIFT DESIGN VERY TRICKY AND COULD BE POTENTIALLY DANGEROUS
Engine, Mar 22, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.
Power train, Mar 22, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER STOPPING THE VEHICLE AND SHIFTING INTO THE PARK POSITION, THE VEHICLE WENT INTO REVERSE AND DRAGGED THE DRIVER WHILE ATTEMTPING TO EXIT. DURING THE INCIDENT, THE DRIVER SUFFERED AN INJURED LEFT SHOULDER. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT NO INFORMATION WAS AVAILABLE. THE VIN WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.
Power train, Mar 22, 2016, crash
I PLACED MY 2014 GRAND CHEROKEE OVERLAND (4 MONTHS OLD 1900 MILES) IN PARK AND LEFT IT RUNNING WHILE EXITING TO GET MY MAIL FROM MY MAILBOX. UPON EXITING, I VALIDATED MY JEEP WAS IN PARK ON THE SHIFTER. IT DID NOT MOVE WHEN I LET OFF THE BREAK (ON COMPLETE LEVEL GROUND), THE BACKUP CAMERA DISPLAY WAS NOT PRESENT, AND THE VEHICLE DID NOT CHIME WHEN EXITING TO SHOW THE VEHICLE WAS STILL IN GEAR. I DID NOT HAVE THE EMERGENCY BREAK ACTIVATED. I WALKED 50 FEET TO MY MAILBOX AS I NOTICED THE VEHICLE WAS ACCELERATING IN REVERSE TOWARDS MY NEIGHBOR'S HOUSE. I RAN AFTER IT AS IT DROVE THROUGH MY NEIGHBOR'S LANDSCAPING AND WAS READY TO RUN INTO HIS GARAGE DOOR. I CAUGHT UP TO THE VEHICLE, JUMPED IN IT SIDEWAYS TO HIT THE BREAK, WAS THROWN OUT OF THE VEHICLE AND IT SLAMMED INTO THE GARAGE DOOR. HAD I NOT PARTIALLY STOPPED THE VEHICLE PRIOR TO FULL IMPACT, THE DAMAGE WOULD HAVE BEEN EVEN EXTENSIVE. LUCKILY I JUST HAD MINOR CUTS AND BRUISES AND NO ONE ELSE WAS HURT, BUT THERE WAS DAMAGE TO THE REAR PASSENGER SIDE BUMPER OF MY JEEP (STRESS MARKS AND PAINT DAMAGE) AND I HAD TO REPLACE MY NEIGHBOR'S FULL GARAGE DOOR. I TOOK MY JEEP INTO MY DEALERSHIP THE NEXT DAY (10/13/14) AND THEY SAID THEY COULD NOT REPEAT THE ISSUE, HOWEVER, THEY HAD TO APPLY A TRANSMISSION SOFTWARE UPDATE THAT CONTROLLED DOWNSHIFTING GEAR RATIOS ABOUT COMING TO A COMPLETE STOP. I FIND THIS IRONIC THIS HAD NOTHING TO DO WITH MY TIMELY TRANSMISSION ISSUE. AS I HAVE SEEN MANY MORE CASES AND NEWS STORIES REPORTED ON THIS ISSUE, I WANTED TO ENSURE I REPORTED MINE TO HELP JEEP TAKE NEEDED ACTION TO PREVENT ANY FURTHER ACCIDENTS OR INJURIES.
Power train, Mar 21, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE AND SHIFTING TO PARK, THE VEHICLE BEGAN TO ROLL AWAY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.
Power train, Mar 21, 2016, crash
ON FEBRUARY 25TH, I SHIFTED MY CAR INTO PARK AND WAS GETTING OUT TO LOOK AT BACK WIPER WHICH SEEMED TO BE STUCK. I HAD LEFT THE CAR RUNNING. THE CAR TOOK OFF IN GEAR AND CAUSED ME TO FALL AND BREAK MY ANKLE IN AN OPEN COMPOUND FRACTURE THAT REQUIRED HOSPITALIZATION AND SURGERY. MY JEEP ENDED UP HITTING A PARKED GARBAGE TRUCK AND SUSTAINED ABOUT $5000 DAMAGE. WHO KNOWS WHAT MY MEDICAL BILLS WILL END UP BEING. PLUS MY ANKLE MAY NEVER BE RIGHT. I WILL INCLUDE A PHOTO OF MY CAR AND X-RAY. IT HAPPENED ON PRIVATE PROPERTY (TACO BELL PARKING LOT). A POLICE OFFICER CAME AND PARKED MY CAR AND CALLED AN AMBULANCE BUT DID NOT MAKE A REPORT SINCE ON PRIVATE PROPERTY. WE HAVE NOT HEARD FROM GARBAGE TRUCK AND DOUBT IT DID ANYTHING TO IT. THE CAR WAS IN PARK AND NOT SURE HOW FAST WAS GOING WHEN HIT THE GARBAGE TRUCK.
Power train, Electrical system, Mar 21, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. ONCE THE VEHICLE WAS SHIFTED INTO PARK, IT DID NOT REGISTER THE CORRECT GEAR. THE CONTACT'S VEHICLE ROLLED AWAY AND STRUCK ANOTHER VEHICLE. THE FAILURE OCCURRED ONCE A WEEK. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. DUE TO THE FAILURE, THE DRIVER SIDE DOORS, DRIVER SIDE REAR WINDOW QUARTER, REAR BUMPER, AND OTHER DRIVER SIDE COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.
Power train, Mar 21, 2016
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER SHIFTING INTO PARK AND REFUELING THE VEHICLE, IT FAILED TO ENGAGE INTO PARK AND STARTED TO ROLL AWAY. AS A RESULT, THE VEHICLE ROLLED OVER THE DRIVER AND FRACTURED 22 RIBS, THE CLAVICLE, AND AN ANKLE. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. UPDATED 06/15/16*LJ
Suspension, Mar 17, 2016
I BELIEVE THERE TO BE A DEFECT WITH THE AIR SUSPENSION COMPRESSOR IN THIS VEHICLE, AND THE SAME MODEL FROM OTHER YEARS STARTING FROM 2011 UNTIL THE CURRENT MODEL YEAR. AT THE TIME OF SUBMITTING THIS COMPLAINT, THERE ARE APPROXIMATELY 200 ORDERS OF THIS PART ON BACK ORDER ACROSS CANADA, AND I WAS TOLD IT WOULD TAKE UP TO 2 MONTHS BEFORE THE PART IS AVAILABLE FOR INSTALLATION. THIS SOUNDS LIKE A MANUFACTURING DEFECT. I WAS SIMPLY DRIVING ON THE HIGHWAY WHEN THE DISPLAY IN THE CAR TOLD ME TO "SERVICE AIR SUSPENSION IMMEDIATELY". I DROVE STRAIGHT TO THE DEALER TO CHECK IT OUT. THIS PART NEEDS TO BE INVESTIGATED FURTHER AS I AM VERY CLEARLY NOT THE ONLY ONE EXPERIENCING ISSUES WITH MAJOR FAILURE OF THIS PART, WHICH IS CRUCIAL TO THE SAFE OPERATION OF THE SUSPENSION IN THIS CAR. PLEASE SEE THE FOLLOWING LINKS FOR MORE PEOPLE WHO EXPERIENCED THIS: HTTP://WWW.JEEPGARAGE.ORG/F109/QUADRA-LIFT-AIR-SUSPENSION-FAILURE-77262.HTML HTTP://WWW.JEEPGARAGE.ORG/F107/QUADRALIFT-FAILED-22444.HTM
Seats, Mar 11, 2016, fire
THE WIRING HARNESS THAT RUNS TO THE DRIVER SIDE POWER SEAT CONTROLS HAS RUBBED UP AGAINST THE METAL FRAME AND FAILED. THIS FAILURE HAS CAUSED A SMALL ELECTRICAL FIRE DUE TO ARCHING WHICH IS ONLY SOLVED BY PULLING THE FUSE. A NEW WIRE HARNESS IS NEEDED TO FIX. DEALERSHIP SAYS THIS IS NOT UNDER WARRANTY. COULD HAVE CAUSED FATALITY IF SEAT WAS COMPLETELY ENGULFED.
Power train, Mar 8, 2016
2014 JEEP GRAND CHEROKEE SHIFT COMPLAINT I BEGAN EXPERIENCING ISSUES AFTER OWNING MY VEHICLE FOR LESS THAN 6 MONTHS. WHILE DRIVING THE VEHICLE, ON MANY OCCASIONS, IT WOULD NOT SHIFT OR WILL ACT LIKE ITS TRYING TO BRAKE. HARSH SHIFTING WOULD OCCUR WHEN PUTTING THE VEHICLE IN DRIVE OR REVERSE AND UPON STEPPING ON THE PEDAL THE VEHICLE WILL SLAM INTO GEAR. THERE ARE ALSO MANY INSTANCES WHERE THE VEHICLE WILL SKIP GEARS, STAY STUCK IN A GEAR, AND THE WORST SITUATION IS WHEN THE VEHICLE HAS SHUT ITSELF DOWN OR PUT ITSELF INTO 2ND GEAR AND WOULD NOT COME OUT OF THAT GEAR AFTER KEY ON/OFF. THIS LAST SITUATION COULD HAVE RESULTED IN A SERIOUS INCIDENT IF I HAD BEEN TRAVELING AT A HIGH RATE OF SPEED. IT HAS BEEN TAKEN TO THE DEALERSHIP OVER 7 TIMES AND EACH TIME THEY "RELEARNED" THE SOFTWARE, PERFORMED OTHER FCA "ACCEPTABLE" REPAIRS, REPLACED COMPONENTS AND TOLD US IT WAS FIXED. EACH TIME THE VEHICLE HAS BEEN SUPPOSEDLY "REPAIRED" AND RETURNED TO ME IT HAS FAILED AGAIN. THE MOST RECENT OCCURRENCES RESULTED IN THE VEHICLE NOT EVEN BEING ABLE TO BE DRIVEN SINCE THE GEAR SELECTOR WOULD JUST SLIDE FREELY BACK AND FORTH THROUGH ALL RANGES WITHOUT EVER ENGAGING; THESE 2 INSTANCES THE VEHICLE HAD TO BE PICKED UP AND TOWED TO THE SERVICE REPAIR SHOP. I FEEL FCA IS TAKING A CHANCE WITH MY AND MY FAMILIES LIFE AND HAVE OFFERED ME A SMALL MONETARY SETTLEMENT TO CONSIDER MY ISSUE RESOLVED. I FIND THIS INSULTING THAT THIS IS THE VALUE THEY HAVE PLACED ON LIFE AND FRANKLY THE FACT IS I DO NOT TRUST THIS VEHICLE TO BE DRIVING IT. I DO NOT BELIEVE I AM GETTING THE PERSONAL ENJOYMENT AND FULL USE OF MY VEHICLE SINCE THERE IS AN UNDERLYING FEAR THAT IT COULD HAPPEN WHILE DRIVING DOWN A FREEWAY AT 70 MPH. IS HARMING SOMEONE WHAT IT TAKES FOR THIS ISSUE TO BE TAKEN SERIOUSLY?
Steering, Feb 26, 2016
THE POWER STEERING FLUID HAS DROPPED IN MY RESERVOIR AND HAS BEEN DROPPING EVER SINCE I HAVE OWNED THIS CAR. IT HAS BEEN TOPPED OFF BY THE DEALER ON 3 OCCASIONS SINCE I HAVE OWNED THIS CAR. IT HAS DROPPED TO A LEVEL HALF WAY BETWEEN THE MINIMUM AND MAXIMUM MARKS ON THE RESERVOIR MOSTLY RECENTLY IN LESS THAN 2000 MILES. I HAVE BROUGHT IT TO THE ATTENTION OF THE DEALER ON FIVE DIFFERENT OCCASIONS SINCE I HAVE OWNED THIS CAR(2.5 YRS) AND ALL THEY SAY IS THEY CANNOT FIND ANY LEAKS. THE POWER STEERING SYSTEM IS A CLOSED, PRESSURIZED SYSTEM THAT SHOULD NOT LEAK AT ALL. CHRYSLER JEEP HAS BASICALLY IGNORED MY CONCERNS, DECLINED TO LOOK FURTHER INTO THIS PROBLEM AND HAS CLOSED MY CASE ON THIS MATTER. I HAVE BEEN TOLD BY A LOCAL AUTO SERVICE CENTER THAT THIS IS AN ON GOING PROBLEM WITH THIS ENGINE(3.6L V-6 PENTASTAR) IN ALL CHRYSLER AUTOS AS THEY REGULARLY NEED TO TOP OFF THE POWER STEERING FLUID IN ALL THESE CARS. THE CAR WAS STATIONARY WHEN THE POWER STEERING FLUID WAS CHECKED AND THE FLUID AT NORMAL OPERATING TEMPERATURE.
Other or unspecified, Feb 26, 2016
OCCUPANT RESTRAINT CONTROL MODULE RECALL. I HAVE ATTEMPTED TO SCHEDULE THE RECALL REPAIR SINCE 5 15 15. I HAVE MADE SEVERAL CALLS AND VISITS TO DEALERSHIP TO SCHEDULE REPAIR I AM TOLD EACH TIME, NO PART, NO BIG DEAL, CHRYSLER IS UNWILLING TO SEND THE PART. CALLED 2 26 16 ONLY TO BE TOLD I HAVE TO WAIT YET AGAIN. HELP
Power train, Feb 24, 2016, crash
PARKED JEEP WITH ENGINE RUNNING - PUT JEEP IN PARK -WALKED AROUND BACK OF JEEP TO ENTER BUILDING - GONE FOR 3 MINUTES. CAME OUT TO FIND JEEP HAD KICKED INTO REVERSE AND RAN INTO A CAR PARKED IN PARKING LOT. I STILL BELIEVE THERE IS A SAFETY ISSUE. THIS TIME NO ONE GOT INJURED. COULD HAVE BEEN A LOT WORSE. GOOGLED TO SEE IF THERE WERE ANY OTHER REPORTS SIMILAR TO MINE. JEEP HAS A ISSUE - WHERE WERE A LOT OF SIMILAR REPORTS.. FILED A CASE WITH JEEP. THEY INSPECTED AND FOUND NOTHING WRONG.
Power train, Feb 23, 2016, crash
I THOUGHT I PUT MY VEHICLE INTO PARK IN A PARKING LOT. I LEFT THE ENGINE RUNNING AND EXITED THE VEHICLE. IT DROVE FORWARD ON ITS OWN WITH NO ONE IN IT AND CRASHED INTO A DITCH.
Power train, Feb 23, 2016
I'VE HAD THE DEALER CHECK THE TRANSMISSION A FEW TIMES SINCE THE PURCHASE 3/2014, MOSTLY DUE TO THE TRANSMISSION GIVING YOU A KICK IN THE BUTT-SO TO SPEAK, IF YOU HAVE SLOWED DOWN, BUT NOT STOPPED IN TRAFFIC, AND THEN START TO ACCELERATE TO REGAIN SOME SPEED. THAT STILL OCCURS ON OCCASION. BUT THE NEWEST ISSUE IS THAT WHILE PULLING INTO MY GARAGE TO PARK WITHIN THE LAST 2 WEEKS, I'VE SLOWED VEHICLE TO PLACE IN "PARK" AND IT SEEMS TO GIVE A VERY SMALL, ALMOST GENTLE LURCH FORWARD. IT'S NOT ENOUGH TO HIT ANYTHING BUT YOU VAN DEFINITELY FEEL IT WHEN THIS HAPPENS.THANKFULLY I HAVEN'T HIT ANYTHING IN THE FRONT OF MY GARAGE-YET. I AM AT AROUND THE SPEED OF 1 OR 2 MPH WHEN THIS HAS HAPPENED THE LAST 2 TIMES. I'M NOW MONITORING THE DASH TO SEE IF THIS IS THE CONSISTENT SPEED MPH IF IT OCCURS AGAIN. CAR IS DUE IN FOR MAINTENANCE SOON AND WILL HAVE BOTH ISSUES CHECKED OUT.
Vehicle speed control, Electronic stability control (ESC), Service brakes, Feb 23, 2016
FORWARD COLLISION WARNING (FCW) OCCASIONALLY COMES ON WITHOUT REASON IN CITY TRAFFIC,INTERSTATES, AND COUNTRY ROADS (NO TRAFFIC OR OBSTRUCTIONS NEARBY) AND AT VARIOUS SPEEDS CAUSING A "BRAKE" WARNING SIGNAL AND SOMETIMES, NOT ALWAYS, ACTUALLY CAUSING THE VEHICLE TO BRAKE. RELATED TO THE FCW PROBLEM IS A WARNING SIGNAL THAT FREQUENTLY APPEARS THAT INDICATES THE ADAPTIVE CRUISE CONTROL/FCW ARE UNAVAILABLE. VEHICLE HAS BEEN IN SHOP NUMEROUS TIMES AND EXCEPT FOR ONE TIME THAT THE DEALERSHIP FOUND A PART MISSING, THE DEALERSHIP CONTINUES TO INDICATE THEY CANNOT DUPLICATE THE PROBLEM. THE PROBLEM REMAINS ON-GOING AND HAS NOT BEEN RESOLVED. THE DATE OF OCCURANCE BELOW IS THE MOST RECENT EVENT WITH THE "BRAKE" WARNING.
Power train, Feb 21, 2016, crash
I HAD CRANKED MY JEEP AND NOT SHIFTED INTO GEAR SO IT WAS IN PARK. IT WAS STATIONARY WHEN I JUMPED OUT TO GRAB SOMETHING FROM JUST INSIDE AND HEARD A WEIRD NOISE. I RAN BACK INTO MY GARAGE TO SEE MY CAR ROLLING DOWN AND ACROSS MY FRONT YARD. I THOUGHT SOMEONE WAS TRYING TO STEAL IT SO RAN UP ALONG SIDE THE PASSENGER SIDE AND THAT IS WHEN I SAW NO ONE WAS IN IT. I RAN AROUND TO THE DRIVER SIDE AND TRY TO GET INTO TO STOP IT BUT COULD GET IN WHILE IT WAS ROLLING AND ENDED UP GETTING DRAGGED FOR ABOUT A SECOND AS IT CROSS THE ROAD. MY JEEP KEEP GOING AND END UP HITTING MY NEIGHBORS MAILBOX AND TREE. ONCE MY JEEP WAS STOPPED I OPENED THE DOOR AND NOTICE THE IT WAS IN NEUTRAL. MY GARAGE IS FLAT AND I WAS BACKED INTO MY GARAGE SO THERE IS NO REAL WAY THAT EVEN IF IT WAS IN NEUTRAL THAT IT WOULD HAVE THE MOTION TO MOVE OUT OF MY GAGARGE. I ACTUALLY THINK IT HAD SHIFTED ON ITS OWN INTO DRIVE AND WHEN IT HIT THE TREE I THINK IT POPPED IT INTO NEUTRAL. I WAS LUCKLY NOT TO GET RUN OVER OR ANYONE ELSE WAS NOT INJURIED WHILE MY CAR WAS MOVING OWN ITS OWN.