2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Structure, Engine, Jan 31, 2015, crash
JANUARY 2ND. 2015 I PULL OUT OF THE FASHION SQUARE MALL AND TURN ON TO RIO ROAD INTO THE RIGHT LANE. THIS IS THE TURN LANE ON TO ROUTE 29 NORTH. I TRAVEL ABOUT 50 YDS. THE REPORTING OFFICER SAID MY VEHICLE WAS TRAVELING ABOUT 40 MILES AN HOUR WHEN I REAR ENDED A TRUCK I FELT THE IMPACT AND HEARD THE CRUNCHING METAL AND I VAGUELY REMEMBER SEEING THE TOP MY HOOD BEING SHOVE BACK. I WAS STUNNED I KNEW I WAS HURT AND I WAS HAVING TROUBLE BREATHING. SOMEONE CALL 911 AND THE MEDICS LOADED ME INTO THE AMBULANCE. I COULD HEAR WHAT THEY WERE SAYING BUT HAD TROUBLE FOCUSING. THE POLICE, AND FIREMAN WHERE DISCUSSING WHY THE AIR BAGS HAD NOT DEPLOYED FOR THE AMOUNT DAMAGE DONE I ALSO REMEMBER THE MEDICS ASKING WHY THE AIRS BAGS HAD NOT DEPLOYED. *TR
Electrical system, Seat belts, Jan 30, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (AIR BAGS, SEAT BELTS) AND 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/31/15*CN UPDATED 06/24/2015 *JS
Power train, Jan 28, 2015, crash
AT 1:00AM IN THE MORNING OF APRIL 3RD, OUR JEEP GRAND CHEROKEE SLIPPED OUT OF PARK AND ROLLED BACKWARDS THRU OUR GARAGE. BROUGHT THE JEEP TO THE DEALER THE NEXT DAY. AFTER 5 DAYS THEY TALK TO CHRYSLER AND INFORMED US THEY HAD FOUND NO PROBLEMS. ON DECEMBER 25TH AT AROUND 9:00AM THE JEEP WAS AGAIN ON A HILL. WITH THE JEEP RUNNING AND IN PARK, IT CAME OUT OF PARK AGAIN. THIS TIME IT ROLLED ABOUT 50FT DOWN INTO A TREE, CAUSING OVER $ 3,000 IN DAMAGES. (NO AIR BAGS WENT OFF) ON DECEMBER 26TH THE JEEP WAS TOWED DOWN TO THE DEALERSHIP, TO THIS DAY IT STILL SITS. (JANUARY 28TH) CHRYSLER ORDERED AN INSPECTION OF THE JEEP, AND ON JANUARY 16TH SENT US A LETTER STATING "WE ARE NOT LED TO BELIEVE THAT THE INCIDENT WAS DO TO A MANUFACTURING RESPONSIBILITY". AT THIS TIME WE FEEL THE VEHICLE HAS A MAJOR SAFETY HAZARD WITH THE TRANSMISSION. *TR....UPDATED 04/25/16 *BF UPDATED 9/20/2017*CN
Electrical system, Jan 27, 2015
I RECEIVED A RECALL NOTICE # P60/NHTSA 14V-634 REGARDING THE ALTERNATOR DIODE, WHICH STATES THAT A FAILURE COULD RESULT IN VEHICLE SHUTDOWN/AND OR UNDERHOOD ELECTRICAL FIRE, CALLS TO CAR DEALER & CHRYSLER GROUP RECALL ASSISTANCE CENTER TODAY, BOTH STATE, PARTS NOT YET AVAILABLE, NO INFORMATION AS TO WHEN PARTS WILL BE AVAILABLE, BUT KEEP DRIVING & PAYING FOR THE CAR THIS IS NOT AN ACCEPTABLE RESPONSE, CHRYSLER NEEDS TO FIX THE PROBLEM OR REPURCHASE THE VEHICLE. *TR
Air bags, Seat belts, Jan 23, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V643000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Electrical system, Jan 22, 2015
TL*THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
Power train, Service brakes, Jan 21, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE IN PARK, THE VEHICLE ROLLED DOWN A HILL INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TEST BUT THERE WAS NO REPAIR OR DIAGNOSIS. THE CONTACT STATED THAT THE FAILURE RECURRED MULTIPLE TIMES. ALSO, THE CONTACT MENTIONED THAT PRIOR TO THE BRAKE FAILURE THE FOUR WHEEL DRIVE ALSO FAILED WHICH CAUSED THE VEHICLE TO SLIDE. THE CONTACT STATED THAT THE DEALER WAS UNABLE TO PROVIDE A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Equipment, Jan 20, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE RAISING THE VEHICLE WITH THE JACK, THE JACK BECAME BENT. AS A RESULT, THE VEHICLE DROPPED TO THE GROUND AND THE CONTACT SUSTAINED A FRACTURED WRIST THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000. UPDATED 3/31/15*CN UPDATED 7/8/2015*JS
Vehicle speed control, Fuel/propulsion system, Jan 19, 2015
I HAVE A 2014 JEEP GRAND CHEROKEE DIESEL. CHECK ENGINE LIGHT CAME ON... TOOK TO DEALER. THEY FLASHED IT . CHECK ENGINE LIGHT CAME ON AGAIN. THIS TIME THE CAR GAVE ME A WARNING THAT IT WOULD GO INTO LIMP MODE IN 150 MILES. TOOK TO DEALER. IT IS PARKED THEY SAY ITS THE PRE-CATALYTIC CONVERTER AND IT NEEDS TO BE REPLACED. NO TIME LINE ON GETTING PART OR VEHICLE BACK. THIS LIMP MODE IS A MAJOR DANGER. THE SERVICE MANAGER SAID THERE WERE 46 "PARKED" JEEPS WAITING FOR THE PART. I REGULARLY TAKE MY JEEP INTO THE OUTDOORS I COULD BE STRANDED IF THE JEEP WENT INTO LIMP MODE PUTTING ME IN A DANGEROUS SITUATION. *TR
Steering, Jan 18, 2015
I'VE BEEN TO THE LOCAL DEALERSHIP WITH THE NOTICE THAT WAS SENT ME FROM CHRYSLER AND HAVE BEEN THEIR AT LEAST TWICE IN THE LAST FOUR MONTHS, AND HAVE BEEN TOLD THAT I'M ON A WAITING LIST. I WOULD THINK IF THIS WAS A SAFETY CONCERN THIS SHOULD BE REPAIRED IMMEDIATELY. NOT SURE WHERE TO GO HERE. *TR
Steering, Jan 18, 2015
WHILE ACCELERATING ONTO CURVE OF FREEWAY ENTRANCE RAMP, FELT A SLIGHT JERK OR POP ON THE STEERING WHEEL THEN LOST ALL CONTROL OF STEERING WHEEL. STEERING WHEEL DID NOT CONTROL CAR, SO I VEERED STRAIGHT OFF RAMP AND INTO GRASS/PLANT AREA. I DID TAKE A VIDEO SHOWING HOW THE STEERING WHEEL WAS SPINNING FREELY AROUND IN CIRCLES. VERY FORTUNATE THIS DID NOT OCCUR 30 SECONDS LATER WHEN I WOULD HAVE BEEN ON THE FREEWAY AND LOSING CONTROL OF STEERING. I HAD THE CAR TOWED TO THE DEALERSHIP AND AFTER INSPECTION, WAS TOLD THAT THE LOWER STEERING COLUMN SHAFT BROKE LOOSE FROM UPPER SHAFT, CAUSING STEERING WHEEL TO SPIN FREELY. WHEN SHAFT BROKE LOOSE IT ALSO CAUSED DAMAGE TO THE CLOCKSPRING. THE CAR WAS REPAIRED BY THE DEALERSHIP, HOWEVER BASED ON THE SERIOUSNESS OF THIS DEFECT AND POTENTIALLY FATAL RESULTS, WANTED TO MAKE SURE THIS WAS COMMUNICATED AS THE CAR IS ONLY 14 MONTHS OLD WITH ONLY 18,200 MILES ON IT....UPDATED 01/23/15 *BF...... UPDATED 06/30/15 *BF *TR UPDATED 9/18/2017*CN ...VIDEO AVAILABLE
Power train, Jan 16, 2015
WHEN STOPPING THE TRANSMISSION BANGS THRUSTING THE TRUCK FORWARD. I HAVE HAD THIS INTO DADELAND DODGE SEVERAL TIMES AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. THE TRUCK IS AT THE DEALERSHIP AGAIN NOW. *TR
Electrical system, Service brakes, Jan 14, 2015
THERE ARE 3 RECALLS ON OUR VEHICLE, THE 1ST ONE 5/14, WE CALLED OUR DEALER TO HAVE FIXED, THEY SAID THEY DIDN'T HAVE PARTS, STILL DOESN'T HAVE THEM 9 MONTHS LATER, ANOTHER ONE 8/14 FOR A SUN VISOR LAMP WIRING, AND ANOTHER ONE FOR AN OCCUPANT RESTRAINT CONTROL MODULE. *TR
Electrical system, Jan 13, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000. UPDATED 3/12/15*CN UPDATED 03/26/15*JB
Service brakes, Jan 13, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000(SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Electronic stability control (ESC), Service brakes, Jan 11, 2015
WHILE TRAVELING PERFECTLY FINE FOR 2 HOURS ON AN EXPRESSWAY, OUR VEHICLE BECAME COMPLETELY UNCONTROLLABLE AS THE ROAD BECAME SLIGHTLY SLIPPERY AND WE DECREASED OUR SPEED TO AROUND 45 MPH. THE STEERING WHEEL BEGAN SHAKING, THE VEHICLE FELT LIKE IT WAS DRIVING ITSELF, SHIMMYING LEFT AND RIGHT UNCONTROLLABLY. WE COULD NOT CORRECT THE VEHICLE FROM SLIGHTLY FISHTAILING EVEN AFTER REMOVING PRESSURE FROM ACCELERATOR AND REDUCING SPEED TO 5-10 MPH AND DRIVING ON THE SHOULDER WHERE THERE WAS MORE TRACTION. WE WERE TOTALLY UNABLE TO CONTROL THE VEHICLE. WE SWITCHED THE SELECT-TERRAIN KNOB TO "SNOW" TO SEE IF THAT HELPED, BUT IT CONTINUED TO BE VIRTUALLY UNCONTROLLABLE. WE WERE AFRAID TO COMPLETELY STOP THE VEHICLE DUE TO ALL OTHER TRAFFIC FLYING PAST US GOING NORMAL SPEEDS. THE VEHICLE MIRACULOUSLY MADE IT TO A GAS STATION RIGHT OFF THE HIGHWAY AND WAS TOWED TO THE NEAREST JEEP DEALER. THE SERVICE DEPARTMENT TOOK IT OUT FOR TWO DIFFERENT DRIVES AND COULD NOT REPLICATE THE PROBLEM. THEY HOOKED IT UP TO THEIR COMPUTER DIAGNOSTIC SYSTEM AND COULD FIND NO ERROR CODES. WE ALSO INQUIRED IF IT WAS PART OF THE P64 RECALL REGARDING THE ELECTRONIC CONTROL STABILITY AND WERE TOLD NO EVEN THOUGH IT SEEMS SIMILAR TO THE PROBLEM THAT THE RECALL ADDRESSES.THIS WAS THE MOST TERRIFYING EXPERIENCE WE HAVE EVER HAD IN A VEHICLE. IF THERE HAD BEEN ANY VEHICLES IN OUR IMMEDIATE VICINITY AT THE ONSET OF THE ISSUE, WE WOULD HAVE BEEN IN A HORRIFIC ACCIDENT. TWO OTHER SIMILAR, BUT LESS INTENSE SCENARIOS HAD HAPPENED BEFORE THIS ONE, BOTH INCLUDING THE SAME FEELING OF BEING OUT OF CONTROL, ONCE ON A RAINY ROAD SERVICE, AND THE OTHER ON AN INTERMITTENTLY SLIPPERY ROAD. BECAUSE THIS SEEMS TO BE AN INTERMITTENT PROBLEM AND ONE THAT IS A HUGE SAFETY CONCERN, WE REFUSE TO DRIVE THIS VEHICLE ON THE ROAD AGAIN. *TR
Exterior lighting, Electronic stability control (ESC), Service brakes, Jan 8, 2015, crash
MY LIGHTS OUTSIDE/INSIDE GO BLACK/NO LIGHTS WITH NO WARNING. OTHER CARS FLASH THEIR LIGHTS AT ME AND ALL I CAN DO IS TURN ON OVERHEAD LIGHT, AND DRIVE VERY SLOW. ALSO MY BRAKES WON'T WORK, THIS HAPPENED THREE TIMES. I'M SCARED TO DRIVE AT ANY TIME AFTER DARK. MY CAR WAS IN SHOP FOR 37 DAYS BECAUSE THEY COULD NOT GET PARTS TO FIX/AFTER ACCIDENT. *TR
Service brakes, Jan 8, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Other or unspecified, Jan 6, 2015
I HAVE RECEIVED THREE FIRST NOTICE RECALLS AND ONE SECOND NOTICE RECALL ON MY VEHICLE SINCE MAY 2014. BRAKE BOOSTER, SUN VISOR WARNING, AND OCCUPANT RESTRAINT CONTROL MODULE. NOT ONE DEALERSHIP IN MY AREA HAS HAD THE PARTS TO FIX THESE PROBLEMS FOR OVER SIX MONTHS NOW. I CANNOT GET A CALL BACK FROM THE DEALERSHIP WITH EXPLANATIONS AND I CANNOT GET SATISFACTION THROUGH CONTACTING CORPORATE. IF THERE IS A PROBLEM THAT IS SERIOUS ENOUGH TO ISSUE A RECALL, I WOULD HOPE THAT THE PROBLEMS WOULD BE FIXED IN A TIMELY MANNER. I DRIVE THIS VEHICLE EVERYDAY.
Electrical system, Jan 5, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE LAREDO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jan 5, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE LIMITED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V643000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO SPECIFY A DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE AND DID NOT PLACE THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Electrical system, Jan 3, 2015
THIS HAS BEEN AN ONGOING ISSUE SINCE I PURCHASED THIS VEHICLE NEW. JEEP/CHRYSLER HAS BEEN UNABLE TO FIX THE PROBLEM ALONG WITH MANY OTHER MAJOR ELECTRICAL SYSTEM FAILURES AND GLITCHES. THE STEERING WHEEL CONTROLS WILL BECOME IN OPERABLE AND THE STEERING WHEEL HEATER WILL CONTINUE TO HEAT UP UNTIL IT IS SO HOT I AM UNABLE TO HOLD THE STEERING WHEEL. THE ONLY SOLUTION IS TO SHUT THE VEHICLE DOWN LOCK UP AND LET IT SIT FOR A COUPLE HOURS. LAST EVENING WHEN THIS ISSUE OCCURRED I DECIDED TO DRIVE HOME, AND GRAB MY LASER THERMOMETER. UPON TURNING ON THE STEERING WHEEL HEATER IT QUICKLY HEATED UP TO 125 DEGREES. THEN 142 DEGREES, THEN 150... THE MAXIMUM TEMPERATURE READING WAS 169 DEGREES AT WHICH POINT I SHUT THE VEHICLE DOWN. THE AMERICAN BURN ASSOCIATIONS STATES THAT 3RD DEGREE BURNS WILL OCCUR TO HUMAN SKIN WITH 5 SECONDS OF EXPOSURE AT 140 DEGREES, 2 SECONDS AT 148 DEGREES AND 1 SECOND AT 158 DEGREES. I HAVE HAD THE VEHICLE SERVICED MULTIPLE TIMES FOR THIS ISSUE WITH NO REPAIRS BEING CONDUCTED BECAUSE THEY WERE UNABLE TO REPRODUCE THE ISSUE NOR FIND AN ERROR CODE. JEEPS TYPICAL "FIX" FOR ANY ELECTRICAL ISSUE IS TO "FLASH" THE UCONNECT SYSTEM WHICH TO DATE HAS NOT RESOLVED A SINGLE ISSUE. I HAVE REQUESTED ON TWO DIFFERENT OCCASIONS THAT JEEP REPLACE THE VEHICLE DUE TO CHRONIC MAJOR ELECTRICAL SYSTEM FAILURES. JEEP CONSISTENTLY STATES THAT THERE IS NOTHING WRONG WITH MY VEHICLE. TO DATE THEY HAVE REPLACED NEARLY EVERY MODULE AND THE ENTIRE UCONNECT SYSTEM (WHICH CONTROLS EVERY ASPECT OF THE VEHICLE INCLUDING EVERY SAFETY SYSTEM) WITH NO SUCCESS. AT THIS POINT, I HAVE EXPERIENCED SO MANY DIFFERENT ELECTRICAL ISSUES WITH THE AIRBAGS AND OTHER MAJOR SAFETY SYSTEMS THAT I HAVE NO IDEA IF THEY WILL ACTUALLY WORK AS INTENDED. I WILL ADD THAT I HAVE NOT EXPERIENCED A SINGLE MECHANICAL ISSUE WITH THIS VEHICLE. *TR
Engine, Jan 1, 2015
GRAND CHEROKEE JEEP SUV, 2014, A BRAND NEW VEHICLE FROM TATE CHRYSLER CAR DEALER IN FREDERICK, MD ON 21 JULY 2014 WITH ONLY 251 MILES. AND I PURCHASED THIS VEHICLE IN FULL WITH CASH AND I WAS TOLD THAT I HAD TWO MONTHS TO PURCHASE THE LIFETIME WARRANTY, ON THE DAY I RETURNED TO PURCHASE THE LIFETIME WARRANTY, THE FINANCIAL MANAGER TOLD ME THAT IT WAS NOT AVAILABLE FOR MY VEHICLE. I DID COMPLAIN ABOUT THE SMELL OF FUSES COMING FROM THE ENGINE OF A NEW VEHICLE NOW TO THE DEALER SEVERAL TIME, NOW ALL OF A SUDDEN MY SUV IS NOT QUALIFIED FOR A LIFETIME WARRANTY. I STILL PURCHASES THE BUMP TO BUMP 120,000 MILES EXTEND WARRANTY ANYWAY, BUT THE DEALER HAS NOT SOLVE MY PROBLEM OF THE SMELL OF FUSES COMING FROM THE ENGINE, THEY DIDNOT TAKE ME SERIOUSLY, CONCERNING THE SMELL FROM THE ENGINE. I CAME HOME FROM WORK AND MY HUSBAND TOLD ME THEY HAVE A RE-CALL ON MY VEHICLE. I MADE AN APPOINTMENT WITH SERVICES DEPARTMENT AND ASKED THE QUESTION COULD THIS BE A RESULT OF THE SMELL THAT WAS COMING FROM THE ENGINE, AND THE SERVICE DEPARTMENT TOLD ME NO IT DIDNOT HAVE ANYTHING TO DO WITH IT. BEFORE MY APPOINTMENT TO SERVICES DEPARTMENT TO REPAIR THE RE-CALL PROBLEM, I AM STILL SMELL FUSES FROM MY ENGINE AND NOW THE ENGINE LIGHT CAME ON, THIS IS WHY I BELIEVE TATE CHRYSLER DELIBERATELY SOLD ME A VEHICLE THAT THEY KNEW OF MECHANICAL PROBLEMS AND DID NOT WANT TO GIVE ME A LIFETIME WARRANTY. I WORKED VERY HARD TO BE ABLE TO PURCHASES WHAT I NEED AND I REALLY LIKE THE STYLE OF THIS VEHICLE THAT I AM DRIVING BUT I DO BELIEVE THE DEALER SOLD ME A LEMON OR A VEHICLE WITH SERIOUS MECHANICAL PROBLEMS. FOR A VEHICLE WITH ONLY 6500 MILES AS 1 JANUARY 2015. AND I HAVE BEEN TO THE CAR DEALER ABOUT SMELL FROM ENGINE, TO MANY TIMES AND TATE CHRYSLER DEALER DID NOT DO ANYTHING ABOUT. *JS
Electrical system, Jan 1, 2015
THE AUDIO WENT OUT. *JS
Suspension, Dec 30, 2014
I RECENTLY PURCHASED A 2014 JEEP GRAND CHEROKEE. AT HIGHWAY SPEEDS THE VEHICLE WILL TURN, NOT DRIFT BUT TURN, TO THE LEFT. I HAVE HAD THE VEHICLE IN FOR SERVICE THREE TIMES FOR THIS ISSUE EACH TIME BY THE SERVICE DEPARTMENT AT CROSS JEEP IN LOUISVILLE. I WAS TOLD TODAY THAT THE CHRYSLER ENGINEERS HAVE DETERMINED THAT THIS ISSUE IS ?NORMAL? FOR THE 2014/15 GRAND CHEROKEES BECAUSE OF THE AIR SUSPENSION. TO ME THIS IS CERTAINLY NOT NORMAL. AT A MINIMUM THIS IS A NUISANCE PROBLEM BUT ALSO A SAFETY ISSUE WHEN A VEHICLE WILL TURN TO THE LEFT ON ITS OWN. I AM VERY CONCERNED ABOUT THIS ISSUE AND EQUALLY CONCERNED ABOUT CHRYSLER RESPONSE OR RATHER LACK OF RESPONSE. *JS