2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: electrical system
138 reports, newest first. Show all
Electrical system, Jun 24, 2020
TIPM HAS FAILED RESULTING IN BATTERY DRAIN DUE TO FUEL PUMP RELAY CONSTANTLY POWERED ON, WIPER FUNCTION, LOSS OF BACKUP CAMERA, AIR SYSTEM AND ABILITY TO TURN THE CAR OFF OR SECURE DOOR LOCKS PROPERLY EVEN WHEN BATTERY IS DISCONNECTED. *TR
Power train, Electrical system, May 20, 2020
SERVICE SHIFTER MESSAGE APPEARED AT 62,000 MILES UPON STARTING ENGINE AND SHIFTING INTO ANY GEAR OR TURNING ON CRUISE CONTROL. WILL GO AWAY AFTER APPROX. 5 SECONDS BUT OCCURS EVERY TIME THE CAR OPERATES. IS NOT SHOWING ANY ERROR CODES AND APPEARS TO BE A RECURRING ISSUE FOR MANY OWNERS AND RELATED TO WIRING HARNESS AND SHIFTER. *TR
Power train, Electrical system, Other or unspecified, Feb 18, 2020
MY CAR GOES FROM DRIVE, TO PARK, TO NEUTRAL OR REVERSE WITH LITTLE TO NO TOUCH OF THE GEAR SHIFTER. THIS IS A HUGE SAFETY ISSUE, AS RECENTLY ASSUMING I WAS STILL IN DRIVE MODE, NOTED THAT THE GEAR HAD ACTUALLY SHIFTED TO NEUTRAL. HAD IT SHIFTED TO REVERSE INSTEAD, MY CHILDREN AND I COULD HAVE BEEN BADLY HURT, LIKELY FOUND TO BE AT FAULT, CONSEQUENTLY ALSO FACING FINANCIAL ANGUISH. ALSO, THE GEAR SHIFTS WHILE IN MOTION, WHICH IS EVEN ADDITIONALLY DANGEROUS BEING THAT I LIVE IN A CITY WHERE THE HIGHWAY IS MY PRIMARY METHOD OF TRAVELING.
Power train, Electrical system, Vehicle speed control, Feb 5, 2020, crash
ARRIVED HOME 10:15PM DRY ROADS AND WEATHER. BACKING JEEP INTO DRIVEWAY AND WENT TO FULL THROTTLE BACK TO HIT THE GARAGE STRUCTURE AND DOOR. SHIFTED TWO DRIVE TO MOVE OUT INTO THE DRIVEWAY AND WENT TO FULL THROTTLE FORWARD, ACROSS THE STREET, THROUGH THE SWALE INTO A VACANT LOT AND HIT THE AVISTA POWER TRANSFORMER BOX KNOCKING ITS OFF THE BASE AND PULLING THE 7,000 VOLT POWER CABLES OUT. JEEP THEN STOPPED AND I BACKED IT BACK INTO THE DRIVEWAY AND STOPPED. AVISTA CREW ARRIVED AND SAFED THE TRANSFORMER. RESULTING DAMAGE WAS $3,007 TO HOUSE AND GARAGE DOOR, $16,275 DAMAGE TO FRONT/BACK/UNDERCARRIAGE ON JEEP AND ABOUT $4,880 TO REPLACE THE AVISTA TRANSFORMER. CAR RENTAL NOW 60 DAYS AT $42.00 PER DAY. ESTIMATED TOTAL IS NOW $26,682.
Electrical system, Visibility/wiper, Feb 4, 2020
THE FAN FOR HEAT AND AIR CONDITIONING SUDDENLY QUITS WORKING. THE FAN MOTOR MAKES A ROARING NOISE. THE WIPERS WILL ONLY WORK ON HIGH. OUR JEEP ONLY HAS 60K. WE HAVE ALREADY HAD AN OIL LEAK AND HAD TO REPLACE THE WATER PUMP. ALSO THE CHECK ENGINE LIGHT IS ON CODE SAYS IT'S AN EXHAUST LEAK. WE ARE VERY DISAPPOINTED IN THE OVER ALL QUALITY.
Electrical system, Engine, Jan 6, 2020
PARKED THE CAR ON A RAINY NIGHT POST A 6 HOUR DRIVE. 2.5 HOURS AFTER THE CAR WAS TURNED OFF, THE ALARM SYSTEM AND OTHER ELECTRICAL COMPONENTS BEGAN TO GO OFF INTERMITTENTLY, NOT IN THE TYPICAL ALARM PATTERN. KEY FOB AND LOCK WOULD NOT RESPOND. CAR WOULD NOT START BUT SOME ELECTRONIC COMPONENTS CONTINUED TO WORK, INCLUDING UCONNECT. FINALLY STOPPED AFTER 20 MINUTES. THE CAR THEN SHUT DOWN COMPLETELY AND WOULD NOT START. CALLED AAA AND THEY SENT OUT THE BATTERY TRUCK. AAA BATTERY VOLTMETER CHECK REVEALED AN INITIAL READ OF 10.9 VOLTS; THEN WENT TO 0.9. JUMP START WOULD NOT TAKE. CAR COMPLETELY DEAD EXCEPT FOR POWER SEATS, WHICH CONTINUED TO WORK. HAD TO TOW VEHICLE TO DEALERSHIP WHO ULTIMATELY DETERMINED THAT BODY CONTROL MODULE HAD MALFUNCTIONED. SIMILAR REPORTS AND A RECALL FOR THIS BODY CONTROL MODULE SAME MALFUNCTION DUE TO WIPER BLADES ON DRY GLASS IN 2011-2014 MODELS.
Electrical system, Engine, Fuel/propulsion system, Dec 3, 2019
WHEN FIRST STARTING THE CAR IT WOULD STUMBLE & STALL & STOP. AFTER A NUMBER OF STARTS IT WOULD KEEP RUNNING IF I KEPT MY FOOT ON THE GAS PEDAL. FINALLY IT WAS RUNNING SO IT COULD BE DRIVEN HOME, BUT AT TIMES IT WOULD STUMBLE & STALL, AT AT TIME ALMOST NO ACCELERATION. I HAD TO KEEP 1 FOOT ON THE GAS PEDAL TO KEEP THE CAR RUNNING. THE CAR WAS TAKEN TO A REPAIR SHOP, WHERE IT REMAINS. THE TROUBLE WAS DIAGNOSED A FUEL PUMP FAILURE. PREVIOUS MODEL JEEPS HAVE HAD THE SAME PROBLEM AND WERE RECALLED
Electrical system, Dec 2, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S HORN WAS NOT WORKING. THE VEHICLE WAS TAKEN TO WILDE CHRYSLER JEEP (1710 HWY 164 S, WAUKESHA, WI 53186) WHERE IT WAS DETERMINED THAT THE TIPM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Electrical system, Vehicle speed control, Other or unspecified, Nov 9, 2019, fire
WHILE DRIVING DONW A MAIN ROAD THE GAS PEDAL SUDDENLY STOPPED WORKING AND WOULD NOT ENGAGE. I COULD NOT GET THE CAR TO MOVE FORWARD BUT IT WAS STILL RUNNING. I PULLED THE VEHICLE OVER TO STOP AND TURN THE CAR OFF. TURNED THE VEHICLE BACK ON TO SEE IF THE GAS PEDAL WOULD RE-ENGAGE, I WAS ABLE TO DRIVE 100FT AND IT HAPPENED AGAIN. I THEN "ROLLED" INTO AN EMPTY LOT ON THE SIDE OF THE ROAD WHERE SMOKE WAS NOTICED COMING OUT OF THE HOOD. I POPPED THE HOOD BUT DID NOT OPEN IT AND CALLED 911. WHILE ON THE PHONE WITH 911, A LOUD POP WAS HEARD UNDER THE HOOD, SPARKS WERE SEEN AND THE CAR CAUGHT FIRE.*DT*JB
Power train, Electrical system, Oct 17, 2019
SERVICE SHIFTER WARNING
Electrical system, Other or unspecified, Oct 5, 2019
REFER TO FCA "STAR CASE" S1908000157. UNAUTHORIZED, UNREQUESTED, UNSOLICITED AND UNWARRANTED OVER-THE-AIR UPDATE TO UCONNECT SYSTEM FAILED, AND "BRICKED THE SYSTEM. SAFETY ISSUES INCLUDE: - HANDS-FREE PHONE SYSTEM NON-FUNCTIONAL. - NAVIGATION SYSTEM NO LONGER AVAILABLE. - EMERGENCY SERVICE FEATURES NOT AVAILABLE. PLEASE NOTE THAT THERE ARE OTHER FAILINGS, BUT ARE NOT KNOWN TO BE SAFETY ISSUES, PER SE. THESE PROBLEMS PERSIST AT ALL TIMES, WHETHER THE VEHICLE IS STATIONARY OR IN MOTION. UNCERTAIN WHAT OTHER VEHICLE SYSTEMS THIS AFFECTS. THERE IS NO GEOGRAPHIC LOCATION DEPENDENCY ON THE ISSUE. VEHICLE OPERATION IS PENDING FURTHER UNDERSTANDING OF POTENTIAL RISKS, AND ISSUE CORRECTION BY FCA. FCA CUSTOMER SERVICE (3RD PARTY TO FCA), CLAIMS THAT THERE IS NO OVER-THE-AIR SOLUTION TO THIS UPDATE FAILURE. THEY WERE UNABLE TO REACH MANAGEMENT LEVEL PERSONNEL AT NEAREST DEALERSHIP TO GENERATE ISSUE AWARENESS. DEALERS CLAIM NO AWARENESS OR KNOWLEDGE OF ISSUE, AND ARE SEEKING FEES FOR DIAGNOSIS AND CORRECTION OF ISSUE. AS THE OUTRIGHT OWNER OF THE VEHICLE, WHAT CAN BE DONE TO TERMINATE FCA FROM CONDUCTING ANY FURTHER UNAUTHORIZED VEHICLE SOFTWARE UPDATES? ALL PURCHASE TERMS HAVE BEEN LEGALLY REVIEWED, AND THERE IS NO BINDING AGREEMENT THAT ALLOWS FCA OR AFFILIATES TO CONDUCT ANY VEHICLE MODIFICATIONS - INCLUDING SOFTWARE CHANGES - WITHOUT OWNER PERMISSION. IT HAS BEEN LEARNED IN THE LAST 24 HOURS, THAT THIS ISSUE HAS BECOME CHRONIC AFFECTING A LARGE NUMBER OF VEHICLES. WAIT TIMES IN CONTACTING FCA CUSTOMER SERVICE ARE INDICATIVE OF THE EXTENT OF THE PROBLEM, FORCING OWNERS TO WAIT ON HOLD FOR SERVICE UP TO AN HOUR. VEHICLE IS CURRENTLY CONSIDERED NON-OPERABLE, UNTIL FURTHER UNDERSTANDING OF RISKS ARE UNDERSTOOD. SEEKING TSB FOR ISSUE.
Electrical system, Sep 13, 2019
I HAVE HAD CONTINUAL ELECTRICAL PROBLEMS WITH MY JEEP GRAND CHEROKEE 2015. I HAVE REPLACED BOTH THE BATTERY AND ALTERNATOR BECAUSE OF JEEP TO NOT STARTING IN THE MORNING. HOWEVER, APPROXIMATELY 3 MONTHS LATER, I AM ONCE AGAIN EXPERIENCING THE SAME PROBLEM. THE MECHANICS CANNOT RESOLVE THE PROBLEM. THEY ALL SAY IT IS PROBABLY RELATED TO THE VOLTAGE REGULATOR OR COMPUTER SYSTEM.
Electrical system, Vehicle speed control, Engine, Sep 11, 2019
OUT OF NOWHERE, MY 2015 JEEP GC DECELERATED, ALL THE LIGHTS ON THE DASH CAME ON AND THE FOLLOWING MESSAGES POPPED UP: AUTO PARK DISABLED, SERVICE ELECTRONIC THROTTLE CONTROL, AND ENDED WITH SERVICE SHIFTER. THE TRUCK WOULD NOT ACCELERATE IN THE MIDDLE OF A HIGHWAY. I TOOK THE VEHICLE TO THE DEALER WHERE THEY CANNOT SEEM TO FIND THE PROBLEM. THE WINDSHIELD WIPERS TURNED THEMSELVES ON ALONG WITH THE CHECK ENGINE LIGHT AND THE HAZARDS.
Electrical system, Other or unspecified, Engine, Sep 10, 2019
ONE DAY WHEN LEAVING A BARBERSHOP MY WIFE TRIED TO START OUR JEEP AND IT WOULD NOT CRANK. IT WOULD TURN OVER, START FOR A SECOND THEN TURN OFF. AFTER SITTING FOR A WHILE LONGER IT STARTED UP AND DROVE FINE. THIS PAST SUNDAY WE WERE LEAVING A GAS STATION TO GET ON THE INTERSTATE AND IN THE MIDDLE OF AN INTERSECTION IT SHUT OFF. ALL ACCELERATION STOPPED AND THE JEEP WENT INTO PARK AND LEFT US STUCK IN THE MIDDLE OF THE INTERSECTION. ONCE WE USED THE MANUAL PARK RELEASE AND GOT OUT OF THE INTERSECTION WE LET IT SIT FOR A LITTLE BIT. MY WIFE GOT IN THE DRIVER SEAT AND IT STARTED RIGHT UP. WE THEN DROVE IT TO AN AUTO PARTS STORE AND HAD THE CHECK ENGINE LIGHT DIAGNOSED AS THE NEUTRAL SAFETY SWITCH. I SPOKE WITH A LOCAL DEALERSHIP AND WAS TOLD THAT THAT IS 'NOT A PART LISTED' IN THEIR PARTS CATALOG. THIS VEHICLE SHUT OFF AND MY PREGNANT WIFE COULD HAVE BEEN T-BONED IN THE BLINK OF AN EYE.
Electrical system, Other or unspecified, Sep 6, 2019
MY 2015 JEEP GRAND CHEROKEE HAS AN EXPANSION VALVE LEAK, WHICH IS LEAKING INTO THE VEHICLE (SINCE FCA DECIDED TO INSTALL THE EXPANSION VALVE IN THE CAR BEHIND THE DASHBOARD). THE LEAK IS A SERIOUS HEALTH RISK AND ENVIRONMENTAL RISK. THE SYSTEM ALSO MAKES A CONSTANT HUMMING NOISE SINCE ITS LOW ON FREON. I HAD IT FULLY RECHARGED AND IN A MATTER OF MONTHS ALL OF THE FREON LEAKED INTO MY CAR! THIS IS POISONOUS GAS LEAKING INTO PEOPLES VEHICLES!! I CALLED MY LOCAL DEALERSHIP AND THEY QUOTED ME UPWARDS OF $1,700 TO FIX THE ISSUE, WHICH BASED ON OTHER ONLINE POSTINGS BY JEEP GRAND CHEROKEE OWNERS SEEMS TO BE A COMMON ISSUE WITH THE CAR. I HAVE ALSO RECENTLY UPDATED THE CAR'S UCONNECT SOFTWARE TO THE MOST RECENT VERSION RELEASED, AND NOW MY 911 PHONE OPTION AND NAVIGATION SYSTEM NO LONGER WORKS. MY UNDERSTAND IS THAT UCONNECT SOFTWARE WAS UPDATED TO USE 4G TECHNOLOGY, BUT MY 2015 JEEP GRAND CHEROKEE HAS 2015 3G TECHNOLOGY. I DON'T UNDERSTAND WHY FCA WOULD PUNISH THEIR LOYAL CUSTOMERS BY PUSHING THIS TYPE OF UPGRADE, IN THE PROCESS COMPLETELY MAKING THEIR CUSTOMERS NAVIGATION SYSTEMS USELESS. APPARENTLY THE PARTS ALONE ARE IN THE $1,000 + RANGE TO REPLACE THE ENTIRE NAVIGATION UNIT. THE 911 PHONE OPTION SHOULD AT A MINIMUM BE A SAFETY REQUIREMENT, AND FCA PUSHING THEIR SOFTWARE UPGRADE COMPLETELY DISABLED THIS. I CALLED UCONNECT BUT THEY ARE OF NO HELP. I HAVE BEEN A LONG TIME JEEP OWNER, PURCHASING DIFFERENT MODELS OVER THE YEAR, BUT I DON'T THINK I WILL BE ABLE TO BUY ANOTHER JEEP IF FCA CAN'T STAND BEHIND THEIR PRODUCT.
Electrical system, Other or unspecified, Fuel/propulsion system, Sep 5, 2019
SINCE THE LAST RECALL FOR THE JEEP ECO DEISEL THE SYSTEM HAS BEEN RUNNING THE DEISEL EXHAUST REGENERATION AT LEAST ONCE A WEEK (8 TIMES IN 7 WEEKS SINCE THE RECALL UPDATE WAS PERFORMED). I TOOK IT TO THE DEALERSHIP AGAIN, THEY PERFORMED A MANUAL REGENERATION AND THIS DID NOT SOLVE THE PROBLEM, IT STARTED IT AGAIN A WEEK LATER. THIS MEANS I HAVE TO DRIVE MY CAR AT HIGHWAY SPEEDS FOR AT LEAST 10-15 MINUTES TO GET IT TO SHUT OFF (EVEN THOUGH IT DOESN'T ACTUALLY REGENERATE THE FILTER) AND MY ENGINE IS OVERWORKING AND LAGGING. THE DEALERSHIP SAID IT IS A SOFTWARE PROBLEM THAT SINCE THE RECALL EVERYONE WITH THE JEEP ECO DIESELS IS COMPLAINING OF.
Steering, Electrical system, Wheels, Sep 2, 2019
THE VEHICLE RADIO/NAVIGATION SYSTEM BLACKS OUT. SYSTEM BLACKS ON AND OFF AND WHEN RESET- NAVI UDEFINED BLINKS ON AND OFF AND SYSTEM STATES IT'S IN COMPROMISED FOR CYBER SECURITY. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP 2X AND WILL BE DROPPING THE CAR OFF TOMORROW AND LEAVING UNTIL THEY FIGURE OUT WHAT IS WRONG WITH IT. THE RADIO ALSO TRIES TO SET ITSELF TO VARIOUS STATIONS. I HAVE UCONNECT ACCESS AND I HAVE NOT PAID FOR THE SERVICE. I LOCATED YELP IN THE VEHICLE YESTERDAY- THE VEHICLE WILL BE DROPPED OFF AND I AM DEMANDING A RESOLUTION AND I DO PLAN ON TAKING FURTHER STEPS WITH UCONNECT AND JEEP/CRYHSLER. THE VEHICLE WAS PURCHASED NEW. IT TOOK ME A WHILE TO DETERMINE IT WAS THE UCONNECT AS I THOUGHT IT WAS MY PHONE. I DID NOT THINK IT WAS THE FACT THAT I CONNECTED THE UCONNECT TO THE PHONE. I ALSO TOOK MY VEHICLE TO 2 JEEP DEALERSHIPS TO CHECK ON RECALLS
Electrical system, Exterior lighting, Other or unspecified, Aug 31, 2019
FACTORY WIRING HARNESS, AND ANY OTHER HARNESS FOR TOWING DOESN'T OPERATE UNLESS DEALER PROGRAMS TO COMPUTER..THE COST IS $135???. FACTORY INSTALLED TRAI.ER TOOK UP HARNESS SHOULD ALREADY BE ACTIVATED..NO OTHER MAKE OF VEHICLE REQUIRES THIS..WHY JEEPS..?? OR OUR DEALERSHIPS NOT INFORMING AND USING IT FOR A WAY TO MAKE MORE MONEY? PLEASE INVESTIGATE PROBLEM..OWNERS NEED TO BE INFORMED OF THIS BEFORE PURCHASING VEHICLES..THANK YOU.
Electrical system, Aug 28, 2019
THE RADIO CONCEAL WILL RESET AFTER A FEW SHORT MINUTES AS IF THE VEHICLE IS BEING STARTED FOR THE FIRST TIME. THE FIRST TIME IT WAS NOTICED WAS AFTER IT WAS STATIONARY AND I RETURNED BACK TO MY VEHICLE.
Electrical system, Aug 2, 2019
MOST OF THE TIME WHEN STARTING THE VEHICLE, THE UCONNECT INFOTAINMENT SCREEN DOES NOT BOOT UP OR DISPLAY ANYTHING (SCREEN STAYS BLACK) FOR UP TO 5 MINUTES. THIS IS A SAFETY CONCERN AS THE BACKUP CAMERA WILL NOT DISPLAY UNTIL THE THE UCONNECT SYSTEM HAS BOOTED UP. MANY OTHER FEATURE ARE ALSO UNAVAILABLE, BUT THE BACKUP CAMERA IS THE MAJOR CONCERN. THIS PROBLEM HAS BEEN ONGOING FOR QUITE SOME TIME NOW.
Electrical system, Jun 15, 2019
TWICE I HAVE BEEN DRIVING AND THE VECHILE SHUTS DOWN ON ME ONCE IN THE MIDDLE OF A BUSY ROAD AND I CAN'T PUT THE CAR IN NEUTRAL, I CAN'T PUT FLASHERS ON, NOTHING WILL WORK. IT TOOK 2 HOURS AND MAGICALLY EVERYTHING CAME BACK ON WITH A CHECK ENGINE LIGHT. WE WENT TO THE DEALER THEY HAD IT FOR A WEEK SAID THE SHIFTER MODULE NEEDED TO REPLACED AND THE BATTERY , $2000 LATER WE TAKE IT HOME AND SAME THING HAPPENS AGAIN. NOW IT'S A DIFFERENT MODULE THAT NEEDS TO REPLACED. TAKE IT HOME AND IT HAPPENS A THIRD TIME. THEY BASICALLY SAY THEY DON'T KNOW AND THEY CAN'T DUPLICATE TBE PROBLEM. WE TAKE IT HOME AND EVERYTHING WORKS FOR 3 MONTHS UNTIL TODAY WHEN THE WHOLE PROBLEM REPORTS ITSELF WHILE I'M DRIVING. IT'S BEEN 5 HOURS AND I STILL CAN'T GET THE CAR TO EVEN TURN A LIGHT ON. IT'S COMPLETELY UNSAFE THE WAY IT JUST TURNS OFF IN THE MIDDLE OF DRIVING I AM TERRIFIED TO KEEP DRIVING IT. AND I'M TIRED OF PAYING MONEY FOR A PROBLEM NO ONE CAN SOLVE. THIS SEEMS LIKE IT HAPPENS TO OTHERS AND SHOULD BE A RECALL. I CAN'T BELIEVE NOTHING CAN BE FIXED. IT'S COMPLETELY UNSAFE AND UNRELIABLE.
Electrical system, Jun 1, 2019
'TAMARA RECALL' WHEN THE CAR IS ON THE TOUCH SCREEN DO NOT WORK. THE TOUCH PAD WON'T ALLOW YOU TO CHANGE THE SETTINGS FOR THE AIR CONDITIONING, THE RADIO , THE SEATS SETTINGS ARE ANYTHING. SO THE ONLY THING IT ALLOWS YOU TO DO IS LISTEN TO THE RADIO ON ONE CHANNEL. I'M PAYING FOR SIRI AND THE TOUCH PAD WON'T ALLOW ME TO SWITCH TO IT EITHER.
Electrical system, May 22, 2019
VEHICLE DROVE FINE BUT WHEN TURNED OFF, THE DASH LIGHTS STAYED ILLUMINATED. WOULDNT TURN OFF EVEN AFTER A FEW HOURS. NEXT MORNING IT WOULDNT START AND GAVE A FULL HOST OF "SERVICE SYSTEM IMMEDIATELY" PROMPTS. SOUNDED LIKE IT WOULD BEGIN TO TURN OVER, BUT WOULD SHUT OFF IMMEDIATELY. STARTED AGAIN AFTER 8 HOURS BUT STILL HAD CHECK ENGINE LIGHT ON. CODE CAME OUT TO BE "LOST CONTACT WITH ECU"
Electrical system, Other or unspecified, May 6, 2019
MSG APPEARING SERVICE SHIFTER, TOOK INTO SHOP AND STATED IT COULD BE AN ELECTRICAL WIRING BUT WILL NOT KNOW UNTIL THEY BREAK DOWN THE SHIFTER. JEEP HAS ALREADY HAD A RECALL BUT I'VE ALREADY TAKEN CARE OF THAT RECALL ON THIS JEEP. READING A LOT OF PEOPLE ARE HAVING THE SAME ISSUE WITH THE SERVICE SHIFTER AND REALLY SHOULD BE A RECALL ON THIS. AT THIS TIME I HAVE A SHORT TO THE CIRCUIT IN THE SHIFTER.
Electrical system, Vehicle speed control, Apr 11, 2019
THE VEHICLE WAS BEING PARKED AND FROM SHIFTING FROM DRIVE TO REVERSE THE VEHICLE TURNED OFF AND WOULD NOT START AGAIN FOR A FEW MINUTES. THE VEHICLE SHOWED THE SERVICE KEYLESS SYSTEM AND THE CHECK ENGINE LIGHT THEN APPEARED.