2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: electrical system
138 reports, newest first. Show all
Electrical system, Aug 16, 2016
WE HAVE A 2015 JEEP GRAND CHEROKEE AND RECENTLY HAD THE SOFTWARE PATCH INSTALLED THAT WAS SUPPOSED TO PREVENT THE CAR FROM MOVING WHEN THE DRIVER'S DOOR IS OPEN. THIS WAS THE CONDITION THAT KILLED THE ACTOR RECENTLY. SINCE THE PATCH WAS INSTALLED THERE IS AN INTERMITTENT PROBLEM. WHEN ONE GETS IN THE VEHICLE AND YOU ATTEMPT TO OPEN THE HATCHBACK EITHER FROM THE DRIVER'S SEAT OR FROM THE TAILGATE IT WON'T OPEN. IN ADDITION ONCE YOU START THE VEHICLE THE CENTER CONSOLE SCREEN IS COMPLETELY BLACK, AND THE FRONT SIDE WINDOWS WON'T WORK (THE REAR SEAT ONES DO) NOR WILL THE BUTTONS ON THE DOOR WORK THAT ARE SUPPOSED TO REPOSITION THE DRIVERS SEAT FOR DIFFERENT DRIVERS. YOU HAVE TO PLACE THE CAR IN GEAR AND MOVE IT BEFORE ALL THESE FEATURES START WORKING. THE OTHER PROBLEM IS THE WHOLE PURPOSE OF THE SOFTWARE PATCH WAS PREVENT THE VEHICLE FROM MOVING IF THE DRIVER'S DOOR IS OPEN AND IT IS IN GEAR. THEY GOT THAT HALF RIGHT. THE CAR WON'T MOVE FORWARD WITH THE DOOR OPEN, BUT IT GOES IN REVERSE JUST FINE. JUST EXACTLY THE SITUATION THAT KILLED THE ACTOR. WE TOOK THE CAR INTO THE DEALERSHIP TWICE TO CORRECT THE PROBLEM WITH THE PATCH. THEY REINSTALLED THE SOFTWARE PATCH BUT NOTHING IS CHANGED AND REFLASHED THE BODY CONTROL MODULE, BUT THE PROBLEM REMAINS. THE PROBLEM IS INTERMITTENT, OCCURRING SEVERAL TIMES A WEEK, BUT HAS NOT REPRODUCED ITSELF IN THE DEALERSHIP. AS AN ENGINEER IT IS OBVIOUS TO ME THAT THE PROBLEM IS RELATED TO THE SOFTWARE PATCH THAT CHRYSLER RUSHED TO DISTRIBUTE AFTER THE NEGATIVE PUBLICITY ASSOCIATED WITH ACTOR WHO WAS KILLED. I HAVE REPORTED THE PROBLEM TO CHRYSLER IN ADDITION TO THE DEALERSHIP AND CHRYSLER INSISTS THE PROBLEM IS UNIQUE. I DON'T BELIEVE IT. I BELIEVE THE PATCH WAS RUSHED TO INSTALLATION AND DOORS THAT WON'T OPEN AND WINDOWS THAT WON'T GO UP OR DOWN ARE GOING TO END UP KILLING SOMEBODY.
Electrical system, Seats, Equipment, Back over prevention, Aug 8, 2016
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BACK UP CAMERA REPAIRS, RADIO/CD PLAYER, BLUETOOTH MALFUNCTIONS, HEATED SEATS INOPERABLE AND OTHER ELECTRICAL ISSUES. *SMD THE CONSUMER STATED THE VEHICLE HAS BEEN IN THE SHOP 12 TIMES IN THE LAST YEAR AND A HALF. THE VEHICLE WENT INTO OFF ROAD MODE WHILE DRIVING DOWN THE STREET, THE HEADLIGHTS STARTED FLASHING WHILE STOPPED BEHIND ANOTHER DRIVING FOR NO REASON. THE DEALER WORKED ON ELECTRICAL CONNECTIONS BEHIND THE MEDIA CENTER, AND REPLACED A WIRING HARNESS. THE PROBLEMS CONTINUED TO MULTIPLY AND THE VEHICLE HASN'T BEEN THE SAME, SINCE. THE CONSUMER WAS INFORMED A SOFTWARE UPDATE, WOULD NOT BE AVAILABLE UNTIL SEPTEMBER. *JB
Electrical system, Seats, Aug 5, 2016
AFTER TWO MONTHS FROM PURCHASE THE VENTILATED SEATS STOP WORKING. I HAVE TAKEN TO THE JEEP DEALER A TOTAL OF FOUR TIMES NOW FOR REPAIR AND THEY HAVE NOT FIXED PROBLEM. DEALER ADMITS THEY CANNOT FIX AND SAID THEY OPENED A "STAR" CASE WITH THE JEEP ENGINEERS. THIS PROBLEM IS WITH VEHICLE IN MOTION AND NOT IN MOTION.
Electrical system, Engine, Jul 17, 2016
I'VE CONTACTED MY DEALER AT RAY BRANDT CHRYSLER DODGE JEEP LOCATED AT 1660 WESTBANK EXPY, HARVEY, LA 70058 IN REFERENCE TO THE IMPORTANT SAFETY RECALL OF THE "AUTO PARK" FEATURE. I EXPLAINED TO THEM THAT MY VEHICLE MAY ROLL AWAY, STRIKING AND INJURING ME, MY WIFE, OR BABY EVEN THOUGH THE VEHICLE INDICATES IT IS IN PARK. THE EMPLOYEE ADVISED THAT THERE IS NOTHING THAT HE CAN DO. I THEN STATED, "SO, I'M AM JUST SUPPOSE TO HOPE THAT MY VEHICLE DOES NOT SLIP OUT OF GEAR?" I FELT THAT THIS WAS A BIT RIDICULOUS AND EXTREMELY UNPROFESSIONAL. I AM UNPLEASED WITH THE WAY I WAS TREATED AND THE OUTCOME OF MY SERVICE REQUEST. THIS NEEDS TO GET RECTIFIED IMMEDIATELY OR I WILL HAVE TO TAKE FURTHER ACTION. THANK YOU FOR YOUR ASSISTANCE IN ADVANCE. *TR
Electrical system, Jun 23, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY STARTED WHILE THE KEY WAS IN HIS POCKET. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,800.
Electrical system, Engine, Jun 22, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT PARKED THE VEHICLE AND THOUGHT HE TURNED OFF THE ENGINE. WHEN THE CONTACT RE-ENTERED THE VEHICLE, THE ENGINE WAS ON. THE CONTACT ACTIVATED THE OFF BUTTON AND HAD NO INDICATION THAT THE ENGINE WAS STILL ON. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Power train, Electrical system, Engine, Jun 21, 2016, crash
I HAVE A 2015 GRAN CHEROKEE WHILE PARKED IN MY GARAGE THE JEEP ROLLED FORWARD HITTING THE GARAGE DOORS , CALLED CHYSLER WAS TOLD THERE IS A RECALL BUT I'M NOT DOING IT RIGHT ? I ASKED , WHAT PLACING THE CAR IN PARK? OR BUYING A CAR THAT IS A SAFETY HAZARD !!!, WE SHOULD HAVE BEEN WARNED THIS CAR WAS GOING TO KILL SOMEONE.!!!!
Electrical system, Service brakes, Jun 3, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (SERVICE BRAKES, ELECTRICAL SYSTEM). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 07/22/16*LJ *CN
Power train, Electrical system, Structure, Jun 1, 2016, crash
VEHICLE WAS STATIONARY, IN PARK WITH ENGINE IDLING. STANDING OUTSIDE OF VEHICLE, I OPENED DOOR TO REACH IN TO TURN IGNITION OFF. AS SOON AS I HIT IGNITION, CAR ACCELERATED FORWARD DRAGGING ME ABOUT 10 YARDS. I WAS NOT IN VEHICLE AND HELD ON TO STEERING WHEEL AND OPEN DOOR TO KEEP FROM GETTING RUN OVER. IT COLLIDED WITH VEHICLE PARKED IN FRONT OF ME, LUCKILY IN AN EMPTY PARKING LOT AND NO ONE WAS INJURED. THERE IS SURVEILLANCE CAMERA ON SITE AND THIS INCIDENT WAS CAPTURED ON VIDEO. WITNESSES WERE PRESENT AND CO-WORKERS VIEWING IT WERE FRIGHTENED BY IT...CAR SEEMED TO HAVE A MIND OF ITS OWN.
Electrical system, May 31, 2016
ON TWO OCCASIONS, THE FIRST TIME WAS WITHIN A COUPLE DAYS OF OWNING THE VEHICIE, I HAVE HAD THE JEEP START REMOTELY IN MY GARAGE DUE TO THE REMOTE KEY TRANSPONDER IN MY POCKET AND THE ATTACHED KEYS ON THE KEY RING DEPRESS THE REMOTE START BUTTON, WHICH REQUIRES TWO PRESSES TO ACTIVATE. I HAVE ALSO HAD THE PANIC BUTTON FEATURE ACTIVATE TWICE FROM THE BUTTONS BEING DEPRESSED IN MY POCKET. SEEMS TO BE A VERY DANGEROUS AND FAULTY KEY FOB DESIGN. HAVE READ ONLINE OTHERS HAVING SAME ISSUE AND DECIDED TO FILE A REPORT.
Electrical system, May 31, 2016
ON TWO OCCASIONS WHILE STANDING IN MY GARAGE WITH THE JEEP PARKED AND NOT USED OR RUNNING FOR DAYS, THE INSTRUMENT PANEL SUDDENLY COMES ALIVE INSIDE THE VEHICLE WITHOUT OPENING THE DOOR, TOUCHING THE DOOR HANDLE, OR HAVING THE REMOTE KEY TRANSPONDER ANYWHERE NEAR THE VEHICLE (THEY WERE BOTH INSIDE THE HOUSE NOWHERE NEAR THE VEHICLE AT THE TIME AND I WAS MANY FEET AWAY FROM THE VEHICLE.) I CAN HEAR THE VEHICLE ELECTRICAL SYSTEM "BOOT UP" AND THEN SHUT BACK DOWN. I HAVE ON MANY OTHER OCCASIONS HEARD THE ELECTRICAL SYSTEM "BOOT UP" AND POWER BACK DOWN WITHOUT THE DASHBOARD DISPLAY COMING ALIVE. ONCE AGAIN, NO KEY FOB WAS NEAR THE VEHICLE NOR THE DOOR OPENED OR TOUCHED WHEN I HAVE BEEN OUT IN MY GARAGE TO WITNESS THIS AND THE VEHICLE HAS NOT BEEN DRIVEN FOR DAYS.
Electrical system, Other or unspecified, Mar 18, 2016
GPS SYSTEM TENDS TO PROVIDE DIRECTIONS TURNING ONTO PRIVATE DRIVES AND BARELY PASSIBLE NON PUBLIC ROADS. WILL PREFORM ROUTE CALCULATION, BEFORE COMPLETING START ANOTHER, AS MANY AS TEN IN A ROW. SYSTEM PROVIDES FALSE LOCATIONS FOR ADDRESSES ENTERED. ADDRESSES ENTERED ARE PLOTTED AND DIRECTIONS ARE PROVIDED, UPON NEARING LOCATION SYSTEM CAN NO LONGER FIND LOCATION. IN ORDER TO DETERMINE THERE IS A PROBLEM WITH INFORMATION PROVIDED HAS ISSUES VEHICLE MUST BE PUT INTO MOTION. THE GPS/NAVIGATION IS PART OF THE UCONNECT SYSTEM WHICH HAS A WIDE VARIETY OF OPERATIONAL ISSUES INVOLVING ITS OTHER COMPONENTS. SAFETY HAZARD IS GETTING DRIVE LOST, ARRIVING IN UNSAFE AREAS AS WELL AS SENDING YOU ONTO UNSAFE ROADS/NOT OPEN TO THE PUBLIC. MEMORY SEAT DOES NOT REPOSITION SEAT AND MIRRORS INTO THE PROGRAMED POSITIONS, EVEN WITH MEMORY SEAT MODULAR REPLACED WITH REDESIGNED MODULAR ISSUE REMAINS. WHEN ATTEMPTING TO EXCELERATE ON AN UPHILL GRADE, SUCH AS ENTERING A HIGHWAY, TRANSMISSION FEELS LIKE IT IS SLIPPING AND SPEED DROPS. AFTER NUMEROUS REPAIR ATTEMPTS CHRYSLER FACTOR SERVICE REPRESENTATIVE SIMPLY TELLS DEALERSHIP NOT TO MAKE ANY FURTHER ATTEMPTS THAT THEY EXPECT TO BE COMPENSATED FOR.
Electrical system, Mar 16, 2016, fire
TL* THE CONTACT OWNED A 2015 JEEP GRAND CHEROKEE. WHILE PARKED ON THE STREET, THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE CONTACT WAS HOME IN BED AND WAS AWAKENED BY THE POLICE WHO INFORMED THE CONTACT THAT THE VEHICLE WAS ON FIRE. THE FIRE CAUSED DAMAGE TO ANOTHER VEHICLE ALSO. A POLICE REPORT WAS FILED. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS DESTROYED AND TOWED. THE INSURANCE DETERMINED THAT THE FIRE WAS DUE TO ELECTRICAL FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Power train, Electrical system, Feb 11, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. ALTHOUGH THE ELECTRICAL SHIFTER INDICATED THAT THE GEAR SHIFTER WAS PLACED IN THE CORRECT GEAR, THE VEHICLE STILL MOVED INDEPENDENTLY AS IF IT WERE PLACED IN REVERSE OR NEUTRAL. THE TECHNICIAN STATED THAT THE FAILURE WAS WITH THE ELECTRICAL SHIFTER; HOWEVER, THE FAILURE WAS INHERENT TO THE CONTACT'S MODEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Power train, Electrical system, Feb 9, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE VEHICLE WAS EQUIPPED WITH THE PUSH TO START KEYLESS IGNITION. THE GEAR LEVER WAS SHIFTED INTO PARK AND THE PUSH START IGNITION WAS ENGAGED. THE CONTACT EXITED THE VEHICLE. AFTER RETURNING, THE CONTACT DISCOVERED THAT THE ENGINE REMAINED IN OPERATION. THE FAILURE RECURRED ON FIVE SEPARATE OCCASSIONS. IN ADDITION, THE VEHICLE INDEPENDENTLY SHIFTED INTO REVERSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Electrical system, Feb 3, 2016, crash
ON NOVEMBER 1ST, 2015 MY JEEP WAS REAR ENDED WHILE STOPPED AT A RED LIGHT. THE OTHER DRIVER WHO HIT MY CAR ADMITTED FAULT AND IS SO DOCUMENTED IN THE POLICE REPORT. AS OF THIS DATE 2/3/16 THE CAR IS STILL AT THE REPAIR SHOP. ALL REPAIRS HAVE BEEN MADE EXCEPT...THE INSTALLATION OF A REAR WIRING HARNESS THAT JEEP/CHRYSLER CANNOT PROVIDE. THE ESTIMATED DELIVERY OF THE WIRING HARNESS FROM JEEP IS THE END OF MARCH 2016. CHRYSLER CUSTOMER CARE HAS REFUSED TO PROVIDE A RENTAL CAR/MAKE MY PAYMENTS/ OR TERMINATE THE LEASE. MY CASE # AT CHRYSLER CUSTOMER CARE IS 28515506. I NEED HELP11.
Electrical system, Jan 18, 2016
JEEP WAS PURCHASED END OF APRIL 2015, HERE IN THE MIDDLE OF JANUARY 2016 ATTEMPTED TO START THE VEHICLE PARKED IN MY HOME GARAGE AND THE VEHICLE WOULD NOT START. AFTER SEVERAL FAILED ATTEMPTS, I EXITED THE VEHICLE AND USED THE REMOTE START FEATURE, THE VEHICLE FINALLY STARTED. NO CLEAR EXPLANATION FOR WHY THE PUSH BUTTON START DID NOT WORK. AFTER MY INITIAL STOP ABOUT 20 MINUTES LATER, WHEN I ATTEMPTED THE PUSH BUTTON START, IT THEN WORKED AGAIN. 16,000 MILES ON THE VEHICLE. SERVICED THE SELLING DEALERSHIP.
Electrical system, Engine, Jan 15, 2016
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED IN THE GARAGE WITHOUT THE KEY IN THE IGNITION, IT WAS DISCOVERED THAT THE VEHICLE HAD INDEPENDENTLY STARTED. THE CONTACT ENTERED THE GARAGE ON TWO OCCASIONS WITHOUT THE KEY FOB IN HIS POCKET AND THE VEHICLE WAS NOT RUNNING. THE DOORS WERE LOCKED. THE CONTACT DEPRESSED THE DOOR OPEN BUTTON ON THE FOB, UNLOCKED THE VEHICLE, AND POWERED THE VEHICLE OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,550.
Electrical system, Electronic stability control (ESC), Engine, Dec 21, 2015
I BOUGHT A NEW JEEP GRAND CHEROKEE AND THE TRANSMISSION WENT OUT ON THE CAR GOING DOWN A MOUNTAIN! THANK GOD FOR BRAKES AS THERE WAS NO CONTROL OF THE VEHICLE. THE DEALERSHIP REPLACED THE CAR WITH ONE THAT IS IDENTICAL. IT IS BRAND NEW AND I HAVE HAD IT FOR 3 WEEKS AND IT IS DOING THE EXACT SAME THING AS THE OTHER ONE. IT GETS STUCK IN GEARS. ENGINE STALLS AND REVS UP WHEN CHANGING GEARS! I FEAR FOR MY LIFE IN THIS VEHICLE. ALSO, WATER POURS FROM THE BASE OF THE EXHAUST PIPES. NOT FROM THE TIPS.. IT UNREAL HOW MUCH WATER POURS OUT OF THE BACK OF THE VEHICLE!! THIS IS A BAD SERIOUSLY GRAVE SITUATION! I CALLED FLETCHER DODGE JEEP IN SHERWOOD ARKANSAS WHERE I BOUGHT THE CAR AND THEY TOLD ME THAT I NEEDED TO DRIVE IT 2.5 HOURS TO THEM SO THEY CAN SEE IF A SHIFT RELEARN WOULD WORK OR IF THIS CAR WILL BE A LEMON TOO!! THEY SAID THE RELEARN ONLY WORKS ON SOME OF THE VEHICLES!!! PLEASE HALT CHRYSLER FROM THE PRODUCTION OF 8 SPEED AUTOMATIC TRANSMISSION AS THEY DO NOT KNOW HOW TO FIX THEM AND THEY ARE GOING TO START KILLING PEOPLE!
Electrical system, Dec 8, 2015
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BACK-UP CAMERA IN THE VEHICLE FAILED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.
Electrical system, Vehicle speed control, Dec 7, 2015
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED AFTER THE ELECTRONIC THROTTLE CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE RESTARTED; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Power train, Electrical system, Nov 30, 2015, crash
THE OPERATOR WAS ATTEMPTING TO ENTER THE VEHICLE WHILE IT WAS RUNNING AND IN PARK. AS THE OPERATOR ATTEMPTED TO ENTER THE VEHICLE HE PLACED HIS LEFT HAND ON THE TOP OF THE DRIVER'S SIDE DOOR AND HIS RIGHT HAND ON THE STEERING WHEEL. THE VEHICLE TRANSMISSION ENGAGED AND THE VEHICLE STARTED TO MOVE IN REVERSE. A WITNESS STATED THAT THE VEHICLE "TOOK OFF LIKE A ROCKET". THE WITNESS ESTIMATED THAT THE VEHICLE TRAVELED APPROXIMATELY 15 FEET IN A SECOND. THE OPERATOR WAS STRUCK BY THE VEHICLE AND SUFFERED SERIOUS INJURIES. THE VEHICLE TRAVERSED SEVERAL LANES OF TRAVEL, STRUCK A CURB, WHICH CHANGED ITS DIRECTION OF TRAVEL. THE VEHICLE THEN TRAVERSED SEVERAL MORE LANES OF TRAVEL AND STRUCK ANOTHER VEHICLE WITH SUFFICIENT FORCE TO CAUSE IT TO "JUMP" THE CURB...UPDATED 05/02/16 *BF; UPDATED 4/30/18*JB
Electrical system, Nov 13, 2015
RANDOM "KEY FOB HAS LEFT THE VEHICLE" MESSAGE THIS HAPPENED THREE TIMES TODAY. ALL THREE WERE WITH THE FOB IN MY POCKET AS I SAT IN THE DRIVER'S SEAT, WITH THE SECOND FOB AT HOME ON MY DESK (MILES AWAY). FIRST INSTANCE, MY HUSBAND GOT OUT OF THE CAR AND WHEN THE DOOR CLOSED I GOT AN AUDIBLE WARNING AND THE "KEY FOB HAS LEFT THE VEHICLE" MESSAGE WITH A PICTURE OF THE FOB SHOWN IN THE EVIC. BEFORE SHOUTING TO BRING THE KEY BACK I CHECKED MY POCKET AND THE FOB WAS THERE. THE MESSAGE DISAPPEARED WHEN HE RETURNED TO THE VEHICLE, BUT WE CONFIRMED THAT HE DEFINITELY DID NOT HAVE A KEY FOB ON HIM. SECOND INSTANCE, THE SAME THING HAPPENED A FEW MINUTES LATER WHEN WE DROPPED MY DAUGHTER OFF AT SCHOOL. AS SHE EXITED THE VEHICLE, THE "KEY FOB HAS LEFT THE VEHICLE" AND CHIME BEGAN. WE ASKED HER TO RETURN TO THE VEHICLE ALTHOUGH SHE DEFINITELY DID NOT HAVE A KEY FOB, BUT THE CHIME WOULD NOT GO OFF. I ENDED UP TURNING OFF THE VEHICLE AND TURNING IT BACK ON AND THE MESSAGE AND CHIME DISAPPEARED. THE THIRD INSTANCE HAPPENED LATER IN THE MORNING WHEN MY HUSBAND LEFT THE CAR (AGAIN I WAS SITTING IN THE DRIVERS SEAT WITH THE FOB IN MY POCKET). TO SUMMARIZE, THE KEY HAS BEEN IN MY RIGHT JACKET POCKET ALL THREE TIMES AND YET THE VEHICLE BELIEVES IT HAS LEFT THE CAR. IN ALL THREE INSTANCES, THE SECOND FOB (WHICH IS THE ONLY OTHER FOB) WAS AT HOME IN MY KITCHEN.
Power train, Electrical system, Other or unspecified, Nov 3, 2015, crash
AT 2:30 PM ON OCTOBER 30TH 2015 I PARKED IN A COMMERCIAL LOT. I LEFT THE VEHICLE TO GO INTO A STORE, WHEN I CAME OUT OF THE STORE I REALIZED THE CAR WAS "RUNNING". I OPENED THE DOOR AND REACHED AROUND THE STEERING WHEEL TO TURN THE CAR OFF BY PRESSING THE START/STOP BUTTON. I THINK PROCEEDED TO LEAVE THE VEHICLE TO GO TO ANOTHER STORE. WHEN I CAME OUT OF THE 2ND STORE I SAW MY CAR HAD ENGAGED INTO DRIVE AND MOVED OVER 50 FEET ACROSS THE PARTING LOT AND HIT ANOTHER VEHICLE. WHEN I GOT TO MY CAR I FOUND IT RUNNING AND IN "DRIVE". THIS ALL HAPPENED WITHOUT ANYONE IN THE CAR. THE CAR BASICALLY "RAN AWAY" WITHOUT ANYONE IN THE VEHICLE.
Electrical system, Oct 6, 2015
10 3/15 LEASED 2015 JEEP GRAND CHEROKEE FROM WEST HERR JEEP ORCHARD, PARK, NY. 2) 9/24/15 ALL RADIO MODES,SOUND,ALL LOWER INDIV. BUTTONS, HEATING BUTTONS NOT WORKING. 3) 10/5/15 APT. WITH WEST HERR SERVICE UPDATED SOFTWARE RECALL & FOUND THAT THE "INTEGRATED CENTER STACK" WAS MALFUNCTIONING.ORDERED PART & SHOULD BE REPLACED BY 10/12/15, AND THEN WE NEED TO SEE WHAT HAPPENS....