2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: electrical system
138 reports, newest first. Show all
Power train, Electrical system, Other or unspecified, Sep 21, 2015
I PULLED INTO A PARKING LOT, PUT THE VEHICLE INTO PARK AND LEFT THE ENGINE RUNNING. I GOT OUT OF THE VEHICLE, WHEN IT STARTED TO ROLL BACKWARDS. I ATTEMPTED TO CLIMB INTO THE VEHICLE TO STOP IT, WHEN I FELL TO THE GROUND AND THE LEFT FRONT TIRE OF THE VEHICLE RAN OVER MY PELVIC AREA. I AM POSITIVE THAT THE CAR WAS IN PARK AT THE TIME IT STARTED TO ROLL AWAY.
Electrical system, Sep 18, 2015
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, THE NAVIGATION SYSTEM ILLUMINATED. THE CONTACT SHIFTED INTO DRIVE AND THE DASHBOARD DISPLAY SCREEN WENT BLANK, WHICH CONTROLLED ALL OF THE SETTINGS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS NOT REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
Power train, Electrical system, Sep 4, 2015, crash
ON DECEMBER 5, 2014, I ACCEPTED DELIVERY OF A NEW 2015 MODEL YEAR JEEP GRAND CHEROKEE OVERLAND 4X4, EQUIPPED WITH AN 8-SPEED PADDLE-SHIFT AUTOMATIC TRANSMISSION AND ?KEYLESS ENTER ?N GO.? ON DECEMBER 12, 2014, I WAS TRAVELLING WITH A FRIEND. WHEN WE REACHED OUR DESTINATION, I PULLED TO THE SIDE OF THE PAVED STREET, PLACED THE VEHICLE IN ?PARK,? PRESSED THE ?ON OFF? BUTTON TO SHUTOFF THE ENGINE, AND EXITED THE VEHICLE THROUGH THE DRIVER?S DOOR. THE PASSENGER HAD EXITED THE FRONT PASSENGER DOOR, AND WAS COMING AROUND THE REAR OF THE VEHICLE. (IT SHOULD BE NOTED THAT NEITHER I NOR MY PASSENGER HAD TO ?UNLOCK? OUR DOORS TO EXIT THE VEHICLE, CONFIRMING I HAD PLACED THE VEHICLE IN ?PARK.?) AS SHE APPROACHED THE LEFT REAR OF THE VEHICLE, SHE REMARKED THAT I HAD NOT SHUT THE VEHICLE OFF. AS I REPLIED, ?YES, I DID,? I NOTICED EXHAUST COMING FROM THE VEHICLE?S TAILPIPE. I RETURNED TO THE DRIVER?S DOOR, OPENED THE DOOR, REACHED IN AND PRESSED THE ?ON OFF? BUTTON 2-3 TIMES; THE VEHICLE WOULD NOT SHUT OFF. AS I WAS PRESSING THE ?ON OFF? BUTTON I BELIEVE I HEARD THE ENGINE ?REV? AND THE VEHICLE BEGAN TRAVELLING IN REVERSE. I WAS CAUGHT BETWEEN THE OPEN DRIVER?S DOOR AND THE VEHICLE AND DRUG ALONG. I REACHED IN AND GRABBED THE STEERING WHEEL IN AN ATTEMPT TO PULL MYSELF IN AND GAIN CONTROL OF THE VEHICLE. I WAS UNABLE, AND FINALLY LET GO OF THE WHEEL AND DROPPED INTO THE MIDDLE OF AN INTERSECTION. AS THE VEHICLE PROCEEDED ACROSS THE INTERSECTION IT BACKED INTO A WOODEN FENCE WHERE IT CAME TO REST, IDLING. A RESPONDING SHERIFF?S DEPUTY ARRIVED ON THE SCENE, AND HE TOLD ME HE WAS UNABLE TO PLACE THE VEHICLE INTO ?PARK.? I SUSTAINED SOFT TISSUE INJURIES TO MY LEG(S).....UPDATED 04/25/16 *BF *CN
Power train, Electrical system, Aug 28, 2015, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER PARKING THE VEHICLE AND RETURNING TO IT, IT WAS DISCOVERED THAT THE VEHICLE HAD SHIFTED INDEPENDENTLY INTO REVERSE AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56.
Electrical system, Equipment, Fuel/propulsion system, Aug 25, 2015
ABOUT 18 MONTHS AGO THE NHTSA HAD ISSUED AN ADVISORY BULLETIN SUGGESTING THAT AUTOMAKERS REDUCE OR ELIMINATE ONBOARD INFO SYSTEMS DUE TO DISTRACTED DRIVERS, IN THE MEANTIME MORE COMPLEX SYSTEMS HAVE BEEN INSTALLED BY SAID AND WITH THE MOST RECENT HACKING OF THE ONBOARD ECM'S AS WELL AS DRIVING CONTROLS, I QUESTION WILL YOU POSSIBLY FOLLOW THROUGH WITH A MANDATE TO CEASE THESE SYSTEMS FROM BEING INSTALLED SEEING THAT HACKERS THROUGH THE BLUETOOTH SYSTEMS ALSO ONBOARD BE ELIMINATED TO STOP POSSIBLE HORRIFIC ACCIDENTS FROM HAPPENING. I UNDERSTAND THAT MANY ARE NOW ISSUING NEW SOFTWARE UPDATES THAT ARE SUPPOSED TO STOP THIS FROM HAPPENING, HOWEVER HACKERS HAVE " BACKDOOR METHODS " TO STILL BE ABLE TO ACCESS A CARS SYSTEM AND WITH ALL THE CYBER CRIME TAKING PLACE TODAY , THE ELIMINATION OF THESE SYSTEMS WOULD BE A SURE FIRE WAY TO STOP IT. A GOING BACK TO A MORE SIMPLER TIME WHEN THESE ISSUES DIDN'T EXIST SAY PRE 2003 STANDARDS. AS A CONCERNED CONSUMER I AM VERY WORRIED THAT SOME VERY BAD THINGS ARE GOING TO CONTINUE TO HAPPEN AND PUT MY FAMILY ( AS WELL AS OTHERS ) AT GREAT RISK. I WOULD IMPLORE YOU TO SERIOUSLY CONSIDER STOPPING THESE SYSTEMS FROM BEING INSTALLED IN ANY NEWER CARS THAT ARE PLANNED FOR RELEASE, YOU TIMELY DECISION WOULD BE GREATLY APPRECIATED , THANK YOU FOR YOUR TIME *TR
Electrical system, Engine, Aug 13, 2015
WHILE DRIVING MY BRAND NEW 3DAY OLD 2015 JEEP GRAND CHEROKEE, THE ENGINE COMPLETELY SHUT OFF. I LOST ALL CONTROL OF MY BRAKES AND STEERING. I WAS ABLE TO COAST AND GET OFF OF THE ROAD. I IMMEDIATELY CALLED THE DEALER WHO SENT A FLAT BED TOW TRUCK TO HAUL THE VEHICLE BACK TO THE DEALER. ONCE AT THE DEALER I WAS EXTREMELY UPSET AND SHAKEN AND RECEIVED A CHILLY RECEPTION FROM THE SALES MANAGER AND DEALER DIRECTOR. MY CONCERN AND VEHICLE MALFUNCTION WAS DOWNPLAYED. THE DEALERSHIP WAS VERY CONDESCENDING AND ACTED AS IF I HAD MADE UP THE ENTIRE SITUATION. THEY INSISTED THEY HAD NEVER HEARD OF A PROBLEM LIKE THIS OCCURRING WITH A JEEP. I TOLD THEM I DIDN'T WANT MY CAR FIXED, I INSTEAD WANTED MY TRADE IN BACK AND THE DEAL VOIDED. NO QUESTIONED WERE ASKED...THE DEALER NEVER OFFERED TO PUT ME IN ANOTHER JEEP WHICH I FOUND ODD, AND INSTEAD I WAS TOLD I WAS OVER REACTING AND THEY REVERSED MY PAPER WORK. THEY DEALER CONTINUED TO IGNORE MY CONCERN THAT SOMEONE COULD HAVE BEEN HURT DUE TO THIS PROBLEM AND THAT IT NEEDED TO BE REPORTED TO THE MANUFACTURER. THE PAPERWORK TO REVERSE MY SALE WAS EXECUTED QUICKLY AND I WAS ESCORTED OUT OF THE DEALERSHIP WITHIN 30 MINUTES. I DID CONTACT THE DEALERSHIP'S OWNER TO REPORT MY SAFETY CONCERN AND THE DEALERSHIP'S FLIPPANT ATTITUDE, BUT HAVE NOT RECEIVED A PHONE CALL BACK.
Electrical system, Engine, Fuel/propulsion system, Jul 29, 2015
I PURCHASE THIS VEHICLE 11/8/2014. SINCE THEN HERE IS AN ONGOING, HIGH PITCHED NOISE UPON ACCELERATION FROM ZERO TO ANY CRUISING SPEED. I HAVE TAKEN IT TO 3 DIFFERENT JEEP DEALERS FOR THIS COMPLAINT AND OTHERS. THE SERVICE DEPARTMENTS SAY IT IS DUE TO THE 9 SPEED AUTOMATIC TRANSMISSION. ONE DEALER TRIED TO BLAME IT ON MY PLASTIC SUNGLASSES IN THE OVERHEAD STORAGE COMPARTMENT. ONE DEALER REPORTED TO ME THAT THE SAME NOISE WAS HEARD ON 2 BRAND NEW VEHICLES JUST DELIVERED TO THEM. I ALSO HAVE ONGOING ELECTRICAL ISSUES - STEERING WHEEL CONTROLS REVERSE SIDES LEFT TO RIGHT, RIGHT TO LEFT FOR AUDIO CONTROLS, THE RADIO RANDOMLY STARTS SWITCHING CHANNELS, AUTOMATIC HIGH BEAM SENSORS TURNS ON TO ENABLE MODE, BUT IN THIS MODE THE HIGH BEAMS DO NOT DIM. THIS FUNCTION WORKED INITIALLY, THEN IT DIDN'T AND ONE DEALER SAID IT LOST IT'S PROGRAM SO THEY RESET IT. ANOTHER DEALER SAID THE SENSOR IS NOT WORKING. I WILL HAVE IT LOOKED AT AGAIN AT MY NEXT SERVICE APPOINTMENT. THE PHONE CALL/PHONE CALL CANCEL BUTTONS ALSO REVERSE FUNCTION. THE FUEL TAKE DOOR RANDOMLY POPS OPEN. THIS HAS HAPPENED WHILE DRIVING, WHILE THE CAR IS PARKED AT MY WORK OR HOME. I HAVE HAD THIS REPAIRED ONCE. IT STILL CONTINUES TO HAPPEN. THE JEEP WILL RANDOMLY LURCH FORWARD WHILE STOPPED, BRAKES ENGAGED AND VEHICLE IS RUNNING - AT A STOP LIGHT OR STOP SIGN.
Electrical system, Jul 4, 2015
PRIOR TO RECEIVING THE SAFETY RECALL LETTER IN 2014 MY JEEP STARTED HAVING HEADLIGHT PROBLEMS WHERE I WILL BE DRIVING AND MY LIGHTS WILL GO OFF. THE DASHBOARD WILL LIGHT UP LIKE THE 4TH OF JULY AND CYCLE THROUGH LIKE I JUST STARTED THE VEHICLE. IT IS EXTREMELY DANGEROUS NOT TO MENTION FRIGHTENING. SO IMAGINE DRIVING WITHOUT HEADLIGHTS; IMAGINE DRIVING BEHIND OR IN FRONT OF MY VEHICLE AND WONDERING WHAT THE HELL IS GOING ON! I RECEIVED A SAFETY RECALL LETTER FOR THE IGNITION SWITCH ON SEPTEMBER 3RD 2014 AND THE PART IS STILL UNAVAILABLE!!! THIS IS TOTALLY UNACCEPTABLE AND I WANT TO KNOW WHY THESE PARTS ARE NOT BEING BUILT AND REPLACED. WHY BUILD NEW VEHICLES IF THE COMPANY CANNOT BUILD REPLACEMENT PARTS; TAKE CARE OF YOUR CURRENT LOYAL JEEP CUSTOMERS FIRST!
Electrical system, Vehicle speed control, Equipment adaptive/mobility, Jun 9, 2015
STARTED THE VEHICLE AND NOTICED THAT PARKSENSE AND FORWARD COLLISION WARNING WERE NOT WORKING AND EVERY FEW MINUTES, THE INSTRUMENT PANEL, WOULD BEEP AND OFTEN DISPLAY AN ERROR MESSAGE. THE MESSAGES IT DISPLAYED WERE, "SERVICE SHIFTER" (DISPLAYED MOST OFTEN), "PARK SENSE OFF" (IT WOULD AUTOMATICALLY TURN ON AND OFF) AND "ACC/FCW NOT WORKING SERVICE REQUIRED" (DISPLAYED A FEW TIMES). ALSO, THE SCREEN (INSTRUMENT PANEL) WOULD FLICKER A FEW TIMES AND BEEP.THE FORWARD COLLISION WARNING SENSOR DID NOT WORK, REGULAR CRUISE CONTROL DID NOT WORK, ADAPTIVE CRUISE CONTROL DID NOT WORK AND PARKING SENSORS DID NOT WORK. I BROUGHT IT TO THE DEALERSHIP AND IT APPEARS THAT THE ACC BALL (RADAR/CAMERA/THE THING THAT LOOKS LIKE THE EYE BALL ON THE FRONT BUMPER) HAD CORROSION AND ALL WIRES WERE SHOT. THEY ORDERED A NEW PIECE WITH HARNESS AND WILL REPLACE IT. HOWEVER, IT IS MY CONCERN THAT THIS IS A MAJOR ELECTRICAL ISSUE. THE WATER CAN EASILY GET INTO THE HARNESS (RAIN/SNOW/CAR WASH). IT SHOULD BE STILL UNDER WARRANTY BUT WHAT IS THE SOLUTION AFTER THE WARRANTY IS OVER? IT LOOKS LIKE IT NEEDS TO BE REPLACED EVERY 16,000 MILES (APPROX.)
Electrical system, Apr 30, 2015
I PURCHASED A BRAND NEW JEEP GRAND CHEROKEE SUMMIT IN NOV OF 2014 AND RANDOMLY ITS RADIO WILL STATE THAT IS HAS AN "IP ADDRESS CONFLICT" WHEN THIS OCCURS WHATEVER SETTING THE RADIO WAS ON CANNOT BE CHANGED. THIS ISSUE CAUSES THE HEATER TO BECOME UNRESPONSIVE, IF THE HEATED SEATS ARE TURNED ON THEY CANNOT BE TURNED OFF, AND GENERAL UNRESPONSIVENESS OF ALL SYSTEMS CONTROLLED BY THE RADIO. IF YOU TURN THE CAR OFF AND BACK ON THE PROBLEM REMAINS FOR ABOUT 30 MINUTES UNTIL THE RADIO DECIDES TO RESET ITSELF. THIS ISSUE COULD BE LIFE THREATENING IN COLDER CLIMATES WHEN THE HEATER IS A NECESSITY BUT CANNOT BE OPERATED, ALSO THE DISCOMFORT FROM THE HEATED SEATS WHEN THEY CANT BE TURNED OFF MAKES IT DIFFICULT TO CONTINUE DRIVING. I HAVE NOTIFIED CHRYSLER OF THE ISSUE AND HAVE TAKEN IT TO THE DEALERSHIP WHERE I WAS INFORMED THAT I AM NOT THE ONLY PERSON WITH THIS COMPLAINT BUT THERE IS NOTHING THEY CAN DO ABOUT IT UNTIL JEEP DECIDES TO PUT OUT A FIX FOR THE ISSUE. THE ISSUE HAS BEEN HAPPENING INTERMITTENTLY FOR ABOUT 6 MONTHS NOW AND NO FIX FROM JEEP IS IN SIGHT. I HAVE VIDEOD THE ISSUE WITH MY CELL PHONE AND TRIED TO SEND THE VIDEO TO CHRYSLER. TO WHICH THEIR RESPONSE IS THAT THEY HAVE NO WAY TO RECEIVE THE VIDEO FROM ME THEREFORE I AM LEFT WITH THE SAME ISSUE OF, IF THEY CANT VERIFY THE PROBLEM THEN IT DOESN'T EXIST EVEN THOUGH I OFFERED VIDEO PROOF. *TR
Electrical system, Vehicle speed control, Engine, Mar 31, 2015
I WAS DRIVING DOWN THE ROAD, WITH MY FOOT STEADY ON THE GAS, AND THE TRANSMISSION SHIFTED HARD (8 SPEED AUTOMATIC) AND LUNGED MY CAR FORWARD WITHOUT ANY PRESSURE ON THE GAS PEDAL. THEN IT CONTINUED TO SHIFT HARD AND LUNGE UNTIL I REACHED AND MAINTAINED 40 MPH ( IN WHICH MY JEEP PUT THE TRANSMISSION INTO 8TH GEAR AT A STEADY 1000 RPM). THIS HAS HAPPENED MULTIPLE TIMES SINCE, AND SOMETIMES WHEN I REMOTE START THE JEEP, IT WILL GIVE OFF A VERY LOUD HIGH PITCHED WHINING SOUND FOR ABOUT A MINUTE, THEN STOPS. *TR
Power train, Electrical system, Engine, Mar 16, 2015
A WEEK PRIOR TO THE MAJOR ISSUE THE VEHICLE WAS SHOWING SIGNS OF MECHANICAL PROBLEMS. THESE PROBLEMS INCLUDED THE WIPERS TURNING ON WHEN THEY WERE IN THE OFF POSITION, SIMULTANEOUSLY THE RADIO CUT OUT (THIS HAPPENED SEVERAL TIMES THAT DAY). THE NEXT DAY WHILE DRIVING TO WORK AT 6:30AM THE INTERIOR LIGHTS ON THE DASH AND DOORS BLINKED ON AND OFF SEVERAL TIMES. I CONTACTED THE DEALERSHIP THAT DAY BUT WAS NOT ABLE TO GET AN APPOINTMENT RIGHT AWAY. FOUR DAYS AFTER THIS ALL STARTED I WAS DRIVING THE VEHICLE GOING ABOUT 40 MPH AND SLOWED DOWN TO ABOUT 10-15 MPH TO MAKE A RIGHT TURN INTO A PARKING LOT, I WENT TO GIVE THE CAR GAS TO COMPLETE MY TURN AND REALIZED THAT THE CAR HAD LOST POWER. I COASTED INTO A PARKING SPOT AND LOOKED DOWN AT THE EVIC SCREEN TO REALIZE THE CAR WAS IN NEUTRAL WITHOUT MY DOING AND WOULD NOT RESTART ITSELF. MANY MECHANICAL LIGHTS WERE POPPING UP ON THE EVIC SCREEN, WHICH I TOOK PICTURES OF FOR RECORDS. I HAD THE VEHICLE TOWED TO THE DEALERSHIP THAT DAY.HOWEVER I AM SCARED THAT IF THEY "FIX" IT , IT COULD HAPPEN AGAIN. ON MONDAY 3/16/15: THE DEALERSHIP TOLD ME THAT THE WIPER/RADIO ISSUE WAS FIXED WITH AN "UPDATE" BUT THE MASTER TECH THAT WORKS FOR THE DEALERSHIP REQUESTED TO DRIVE MY CAR HOME WITH HIM TO MAKE SURE THE PROBLEMS ARE SOLVED. I HAVE NEVER HEARD OF A TECH TAKING HOME A CAR BEFORE BUT I AGREED TO LET HIM SINCE I FEEL I AM AT THE HANDS OF JEEPS MERCY IN FIXING THIS ISSUE. I AM VERY DISPLEASED THAT A JGC DEPENDING ON THE MODEL WORTH $40-70K HAS MANY COMPLAINTS LOADED AGAINST THEM WITH LITTLE END IN SIGHT OF THE COMPANY WANTING TO RESOLVE THESE COMPLAINTS. I REFUSE TO PUT MY SAFETY AND OTHERS SAFETY IN JEOPARDY! THIS COMPANY KNOWS SOMETHING IS WRONG WITH THEIR CARS AND THEY DO NOTHING ABOUT IT BUT KEEP SAYING ITS A "SOFTWARE UPDATE". I HAVE READ THE FORUMS AND MANY OTHER PEOPLE HAVE SIMILAR ISSUES, ITS NOT JUST "SOFTWARE". *TR
Power train, Electrical system, Mar 9, 2015
TL*THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE HESITATED IN A JERKING MOTION. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE CONTACT NO LONGER DRIVES THE VEHICLE BECAUSE OF THE POTENTIAL SAFETY HAZARD. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 20.