2015 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,360 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2015 reports, 128 involved a crash and 21 involved a fire. 93 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: engine
218 reports, newest first. Show all
Steering, Engine, Jun 22, 2020
DISCOVERED OIL LEAK IN MY GARAGE. DEALER CHECKED AND DISCOVER BOTH RADIATOR LEAK AND POWER STEERING LEAK. NO WARNING INDICATORS WERE ILLUMINATED. DEAL REQUESTED TO HAVE IT REPLACED BECAUSE IT'S DANGEROUS DRIVE. JEEP HAS LESS THAN 58500 MILES ON IT. *TR
Engine, Mar 3, 2020
HEARD TICKING COMING FROM ENGINE SHORTLY AFTER ROUTINE OIL CHANGE. BROUGHT THE CAR IN, AND WAS TOLD I HAD TO HAVE INTAKE & EXHAUST CAMSHAFT & LIFTERS REPLACED. HAD REPAIRED, A WEEK LATER CHECK ENGINE LIGHT CAME ON. GOT A P0456 CODE, BROUGHT IT IN AND AT THIS POINT THEY SAID I NEEDED TO REPLACE EVAPORATIVE PURGE VALVE. DID THAT, A WEEK LATER, CHECK ENGINE LIGHT IS ON AGAIN. NOTHING CHANGED IN THE CAR WHEN THE LIGHT GOES ON, IT JUST COME ON AND STAYS A SOLID YELLOW UPON STARTUP
Engine, Feb 20, 2020
THE VEHICLE ENGINE HAD A CLICKING/TICKING NOISE FOR WELL OVER A YEAR. WE BROUGHT THIS ISSUE UP WITH THE SERVICE DEPT AND WERE TOLD IT WAS NOTHING TO WORRY ABOUT. WHILE DRIVING HOME 1 NIGHT ON THE HIGHWAY THE VEHICLE STARTED TO HESITATE/STUTTER AND WE HAD A PROBLEM ACCELERATING WHILE DRIVING. WE DROVE THE VEHICLE FOR 20 MILES AT 40 MPH WITH THE HAZARDS ON I95. WE FOUND OUT FROM SERVICE THE NEXT DAY THAT THE ISSUE WAS A DAMAGED CAMSHAFT DUE TO A FAILED ROCKER ARM. ALL ROCKERS AND LIFTERS NEEDED TO BE REPLACED ALONG WITH THE VALVE COVER GASKETS AND INTAKE SEALS. SINCE THE ISSUE OCCURED OUT OF WARRANTY I WAS STUCK WITH FOOTING THE WHOLE 1961.49 BILL EVEN THOUGH I BROUGHT THE ISSUE UP WITH SERVICE WHILE UNDER WARRANTY.
Engine, Feb 12, 2020
CONTINUAL ENGINE PROBLEM LIGHT DUE TO EGR SENSOR FOULED. HAVE HAD IT SERVICED NUMEROUS TIMES. CAUSES ACCELERATION ISSUES AND SHIFTING ISSUES. VEHICLE ACCELERATION CAUSES A SAFETY ISSUE IN TRAFFIC WHILE MOVING AND WHEN TRYING TO ENTER TRAFFIC FROM A STOP. WAS TOLD BY DEALER THERE WAS A RECALL COMING IN FEBRUARY, BUT NOW THEY SAY THEY NEVER HEARD OF A RECALL. I AM HESITANT TO TRAVEL AND HAVE THE VEHICLE BREAK DOWN. I AM ATTACHING 5 OF THE REPAIRS THAT I CAN FIND, BUT THERE HAVE BEEN MORE FOR THE SAME REASON, AND 1 ADDITIONAL SINCE I HAVE AN APPT ON 2/18/2020 TO FIX IT IN PREPARATION FOR A TRIP FROM NY TO FL.
Engine, Feb 6, 2020
WE TRIED TO ENTER HWY 65 NORTH IN MO . FROM A SIDE HWY . HWY 65 IS A 4 LANE HWY , 2 LANES NORTH AND 2 LANES SOUTH . WE CROSSED THE 2 SOUTH LANES AND WAITED TILL WE COULD ENTER THE NORTH BOUND LANES . WHEN IT WAS SAFE TO GO I STEPPED ON THE THROTTLE AND THE MOTOR STAYED AT IDLE . IT PUT US IN THE MIDDLE OF THE 2 NORH LANES AND STOPPED . I KEPT PRESSING ON THE THROTTLE UNTIL WE KREPT ACCROSS THE LANES AND OUT OF TRAFFIC COMING AT US AT 65 MPH . THIS HAS HAPPENED SEVERAL TIMES . IT HAS HAPPENED IN TOWN WHERE WE LIVE IN AZ . WE ALSO HAD TROUBLE WHEN WE ENTERED THE ROAD BY OUR HOTEL . THIS IS GOING TO CAUSE SOME ONE TO BE KILLED . THIS PROBLEM STARTED AFTER AN EMISSIONS RECALL WAS INSTALLED . RECALL / CSN 1 V08 - 3.0 DIESEL
Engine, Jan 31, 2020
ENGINE COOLANT LEAK. HAD TO REPLACE THE TURBO WATER FEED TUBE LOCATED UNDER THE INTAKE MANIFOLD. THE TUBE HAS APPROXIMATE 3" RUBBER LINE WHICH IS EXPOSED TO HIGH TEMPERATURES AND OVER TIME FAILS, REQUIRING REPLACEMENT. REPAIR COST OF $1101.72. AFTER REPLACING THE HOSE AND COMPLETING THE REPAIR, I STILL HAD A COOLANT LEAK. THIS TIME IT APPEARED TO BE THE WATER PUMP. I WENT TO THE DEALER TO GET THE PURCHASE THE PUMP AND THERE WAS A MECHANIC NOTE STATING TO CHECK THE WATER PUMP SEALS AS IT IS KNOWN TO HAVE A PINCHED SEAL WHICH CAUSES LEAKAGE. TO REPLACE THE SEALS, THE MECHANIC HAS TO REMOVE THE INTAKE MANIFOLD AND THE COVERS IN FRONT OF THE WATER PUMP BEFORE THE PUMP CAN BE REMOVED (LABOR INTENSIVE). UP UNTIL I HAD THE VO8 RECALL I DID NOT EXPERIENCE ANY PROBLEMS. I ALSO RECENTLY HAD A SERVICE DEF SYSTEM ALERT. WHEN I SPOKE WITH THE MECHANIC HE STATED ARE YOU HAVING COOLANT LEAKAGE AND I SAID YES. THE MECHANIC SAID IT SOUNDS LIKE YOUR TURBO IS ABOUT TO FAIL. THIS IS WHEN I IDENTIFIED THERE IS A VO1 RECALL.
Engine, Jan 21, 2020
CRACKED CYLINDER #6 HEAD.
Engine, Jan 8, 2020
MY 2015 JEEP GRAND CHEROKEE HAS 85,820 MILES & THE RADIATOR WAS FOUND LEAKING WHEN BROUGHT IN FOR A ENGINE CODE INDICATING THE THERMOSTAT WAS BAD. THE THERMOSTAT WAS REPLACED ($130.00 PART) AND THEN THE CHRYSLER DEALER TOLD ME THE RADIATOR NEEDED TO BE REPLACED. MY DEALER MENTIONED THIS HAS BEEN MORE COMMON WITH JEEPS AND THEY NOW KEEP THE RADIATOR IN STOCK. IT COST JUST UNDER AN ADDITIONAL $900.00 TO HAVE THE RADIATOR REPLACED. IF SO MANY JEEP'S ARE HAVING THE SAME ISSUE WHY HAS A RECALL NOT BEEN ISSUED. I HAVE NEVER HAD A RADIATOR FAIL IN ANY OF MY VEHICLES SO SOON. IS THIS NOT JUSTIFICATION FOR A RECALL? I WOULD THINK OWNERS SHOULD BE NOTIFIED (AHEAD OF TIME) OF THIS POTENTIAL FAILURE IF INDEED IT IS THIS COMMON AN OCCURRENCE.
Engine, Jan 8, 2020
MY VEHICLE HAS A KNOCKING IN THE ENGINE MY VEHICLE ONLY HAS 26, 000 MILES THAT SHOULD NOT BE HAPPENING. I HAVE MY OIL CHANGES EVERY THREE THOUSAND MILES..
Engine, Jan 6, 2020
I TOOK THE VEHICLE TO TOWBIN DODGE IN NORTH LAS VEGAS FOR A CHECK ENGINE LIGHT. ARE USED AN EXTENDED WARRANTY SERVICE TO GET THE CAR LOOKED AT AND REPAIRED. THE MAINTENANCE REPRESENTATIVE ADVISED ME THAT THERE WAS AN OPEN RECALL FOR THE OMISSIONS ON THE DIESEL ENGINE. I WAS AWARE OF THE ECO-DIESEL RECALL AND HAD DECIDED NOT TO TAKE ADVANTAGE OF THIS RECALL. I WAS PREPARED NOT TO RECEIVE THE $3000 THAT DIAMOND CHRYSLER FIAT WAS OFFERING FOR CUSTOMERS TO GET THIS DONE. I ADVISE MATT THE MAINTENANCE REPRESENTATIVE NOT TO ACCOMPLISH THE RECALL.WHEN MY WIFE WENT TO GO PICK UP THE VEHICLE TO OUR SURPRISE THE RECALL WAS PERFORMED. MATT AND THE SERVICE MANAGER JESUS ADMITTED TO THEIR MISTAKE OF ACCOMPLISHING THE RECALL WITHOUT OUR AUTHORIZATION. I HAVE ASKED HIM TO REVERT THE SOFTWARE TO THE MANUFACTURE DEFAULT AND THEY ARE NOT ABLE TO ACCOMPLISH IT. I HAVE SPOKEN TO THE DISTRICT SERVICE MANAGER ROBERT. I ASKED ROBERT TO BUY THE VEHICLE BACK FOR ME BECAUSE I DO NOT WANT ITANYMORE. HE SAID HE WOULD COORDINATE WITH DAMIAN CHRYSLER FIAT TO SEE WHAT COULD BE DONE ABOUT THIS. I WOULD LIKE SOME ASSISTANCE IN COORDINATING WITH THE MANUFACTURE OF THE VEHICLE TO GET IT BOUGHT BACK.
Electrical system, Engine, Jan 6, 2020
PARKED THE CAR ON A RAINY NIGHT POST A 6 HOUR DRIVE. 2.5 HOURS AFTER THE CAR WAS TURNED OFF, THE ALARM SYSTEM AND OTHER ELECTRICAL COMPONENTS BEGAN TO GO OFF INTERMITTENTLY, NOT IN THE TYPICAL ALARM PATTERN. KEY FOB AND LOCK WOULD NOT RESPOND. CAR WOULD NOT START BUT SOME ELECTRONIC COMPONENTS CONTINUED TO WORK, INCLUDING UCONNECT. FINALLY STOPPED AFTER 20 MINUTES. THE CAR THEN SHUT DOWN COMPLETELY AND WOULD NOT START. CALLED AAA AND THEY SENT OUT THE BATTERY TRUCK. AAA BATTERY VOLTMETER CHECK REVEALED AN INITIAL READ OF 10.9 VOLTS; THEN WENT TO 0.9. JUMP START WOULD NOT TAKE. CAR COMPLETELY DEAD EXCEPT FOR POWER SEATS, WHICH CONTINUED TO WORK. HAD TO TOW VEHICLE TO DEALERSHIP WHO ULTIMATELY DETERMINED THAT BODY CONTROL MODULE HAD MALFUNCTIONED. SIMILAR REPORTS AND A RECALL FOR THIS BODY CONTROL MODULE SAME MALFUNCTION DUE TO WIPER BLADES ON DRY GLASS IN 2011-2014 MODELS.
Engine, Jan 5, 2020
ECODIESEL TURBO LAG CAN BE HAZARDOUS, 2-3 SECOND DELAY. I WILL NOT LET ANYONE ELSE DRIVE IT DUE TO CONCERNS OF GETTING HIT OR HITTING SOMEONE.
Engine, Dec 30, 2019
MY 2015 JEEP GRAND CHEROKEE HAS 70,000 & THE RADIATOR IS LEAKING. MY DEALER & LOCAL MECHANIC TOLD ME THE RADIATOR NEEDED TO BE REPLACED. MY DEALER TOLD ME THAT THEY HAVE HAD SO MANY JEEP'S IN WITH THE SAME RADIATOR ISSUES THAT THEY NOW KEEP THE RADIATOR IN STOCK. IT IS GOING TO COST $1100 TO HAVE THE RADIATOR REPLACED. IF SO MANY JEEP'S ARE HAVING THE SAME ISSUE WHY HAS A RECALL NOT BEEN ISSUED. I HAVE NEVER HAD A RADIATOR FAIL IN ANY OF MY VEHICLES BEFORE 100,000. JEEP SHOULD AT LEAST COVER PART OF THE COST.
Engine, Fuel/propulsion system, Dec 11, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE ONLY INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL WAS THE "SERVICE ELECTRIC BRAKE SYSTEM". THE CONTACT ALSO STATED THAT THE PASSENGER SIDE HEADLIGHT BLINKER FAILED TO OPERATE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACED THE FUEL PUMP, BODY CONTROL MODULE, AND COMPUTER. THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TOWED TO CHRYSLER DODGE JEEP RAM FIAT OF BAY RIDGE (8825 5TH AVE, BROOKLYN, NY 11209-5901) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CONNECTOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Engine and engine cooling, Dec 11, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE UNDERWENT AND UNKNOWN RECALL REPAIR REGARDING THE EMISSIONS THAT INCLUDED A REFLASH OF THE VEHICLE'S COMPUTER. DUE TO THE REFLASH, THERE WAS A LAG IN ACCELERATION OF 4 TO 6 SECONDS, WHICH PREVENTED THE VEHICLE FROM SAFELY MERGING INTO TRAFFIC. THE CONTACT FELT THAT THE REFLASH REPAIR WAS A SAFETY RISK FOR HIMSELF AND OTHERS. LARRY H. MILLER CHRYSLER JEEP DODGE RAM ALBUQUERQUE (8528 LOMAS BLVD NE, ALBUQUERQUE, NM 87110, (505) 404-0108) PERFORMED THE REPAIR. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 38,000.
Electrical system, Engine, Fuel/propulsion system, Dec 3, 2019
WHEN FIRST STARTING THE CAR IT WOULD STUMBLE & STALL & STOP. AFTER A NUMBER OF STARTS IT WOULD KEEP RUNNING IF I KEPT MY FOOT ON THE GAS PEDAL. FINALLY IT WAS RUNNING SO IT COULD BE DRIVEN HOME, BUT AT TIMES IT WOULD STUMBLE & STALL, AT AT TIME ALMOST NO ACCELERATION. I HAD TO KEEP 1 FOOT ON THE GAS PEDAL TO KEEP THE CAR RUNNING. THE CAR WAS TAKEN TO A REPAIR SHOP, WHERE IT REMAINS. THE TROUBLE WAS DIAGNOSED A FUEL PUMP FAILURE. PREVIOUS MODEL JEEPS HAVE HAD THE SAME PROBLEM AND WERE RECALLED
Exterior lighting, Seats, Engine, Nov 8, 2019
MEMORY SEATS NO LONGER WORK, THEREFORE CAUSING MY SEAT TO BE OUT OF WHACK AND I CAN NOT SIT RIGHT. MY ENGINE BEGAN TO MAKE A TICKING NOISE OUT OF NOWHERE, MEANING SOMETHING IS WRONG. ONE HEADLIGHT IS OUT BUT ISN'T AND CAUSES MY BRIGHT TO BE ON AT ALL TIMES. WHEN USING MY LIGHT I NOW CANNOT USE MY ACTUAL BRIGHTS. *PM
Engine, Oct 16, 2019, crash
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL AND THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE FAILURE BEGAN AROUND MAY OF 2018 AND WORSENED. THE VEHICLE WAS TAKEN TO CHRYSLER DODGE JEEP OF PARAMUS (315 ROUTE 4 WEST, PARAMUS, NJ 07652) WHERE THE EMISSION EVAPORATION VENT WAS REPLACED; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER SEVEN TIMES, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 64723187. THE CONTACT ALSO STATED THAT A CRASH OCCURRED BECAUSE THE BRAKES SEIZED WHEN THE VEHICLE STALLED. THE POLICE WAS PRESENT AND A REPORT WAS FILED. THE CONTACT WAS INJURED AND TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Fuel system, Diesel, Power train, Engine, Sep 26, 2019
FOR VEHICLE WITH VIN NUMBER [XXX], AFTER A VO8 FLASH OF THE ECU DUE TO EMISSIONS RECALL SETTLEMENT THE CAR HAS SERIOUS "LAG" IN ACCELERATION FROM THE STOP POSITION. THIS IS A SAFETY HAZARD AS THE LAG CREATES A COLLISION RISK FROM ON-COMING TRAFFIC. CURRENTLY THE MANUFACTURER DOES NOT HAVE A SOLUTION FOR THE SOFTWARE UPDATE THAT HAS CAUSED THE SAFETY HAZARD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Engine, Sep 24, 2019
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WENT INTO LIMP MODE DESPITE THE POWER DIESEL INDICATOR SHOWING 100%. THE CONTACT TOOK THE VEHICLE TO HALL CHRYSLER DODGE JEEP RAM VIRGINIA BEACH (LOCATED AT 3152 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, 877-475-0721) WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET HAD BLOWN AND CAUSED MANY OTHER FAILURES. THE HEAD GASKET, ENGINE, RADIATOR, COOLING CORD, AND OTHER UNKNOWN PARTS WERE REPLACED UNDER THE POWER TRAIN WARRANTY. THE FAILURE OCCURRED THREE MORE TIMES. MOST RECENTLY, WHILE DRIVING APPROXIMATELY 70 MPH, THE DIESEL POWER WAS REDUCING WARNING INDICATOR ILLUMINATED AND THE VEHICLE DECELERATED TO 20 MPH. THE CONTACT DROVE TO FRANKLIN CHRYSLER DODGE JEEP RAM (LOCATED AT 1124 MURFREESBORO RD, FRANKLIN, TN 37064, 615-266-0145) IN LIMP MODE. THE DEALER DIAGNOSED THAT THE DIESEL EXHAUST SYSTEM FAILED AND NEEDED TO BE CLEANED. THE REPAIR WAS COMPLETED; HOWEVER, THE DEALER INFORMED THE CONTACT THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 59702313. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Engine, Sep 24, 2019
AT ABOUT 11AM, 11 SEPTEMBER 2019, MY 2015 JEEP GRAND CHEROKEE 4-WD LIMITED SHUT DOWN ON THE ROADWAY. TRAVEL SPEED PRIOR TO ENGINE FAILURE WAS ABOUT 20MPH. DURING THE BREAKDOWN, THE ECODIESEL, 3.0L ENGINE STALLED WHILE MAKING LOUD METALLIC-CHATTERING NOISE. AFTER THE KEY-LESS IGNITION WAS PRESSED TO OFF, A RE-START WAS ATTEMPTED BUT THAT FAILED. THE STARTER MOTOR REFUSED TO OPERATE WHEN RE-START WAS ATTEMPTED. BECAUSE RE-START FAILED, THE SHIFT REMAINED LOCKED INTO PARK. WITH THE VEHICLE LOCKED INTO PARK, IT BLOCKED THE MIDDLE OF THE ROADWAY. INTERVENTION BY LOCAL POLICE PREVENTED FURTHER DAMAGE TO VEHICLE AND DRIVER. THERE WAS LITTLE WARNING OF PROBLEMS PRIOR TO THE ENGINE FAILURE. A LOUDER-THAN-USUAL DIESEL RUMBLE WAS REPORTED TO A JEEP SERVICE REPRESENTATIVE ON 18 JUNE 2019, BUT THIS SOUND WAS JUDGED 'NORMAL' BY THE TECHNICIAN WHO CHECKED THE COMPLAINT. THIS JEEP GC HAD ONLY 21,300 MILES ON THE ODOMETER WHEN THE ECODIESEL FAILED. ALL RECOMMENDED SERVICE DURING 2015-TO-11 SEPT.19 WAS PERFORMED THROUGH AUTHORIZED JEEP DEALERS. A PARTIAL ANALYSIS, POST BREAKDOWN, BY JEEP SERVICE TECHS SHOWED 'BOTTOM-END ENGINE FAILURE' WITH 'ZERO COMPRESSION' MEASURED ON ONE CYLINDER. JEEP SERVICE PROMISED AN ENGINE REPLACEMENT TO RETURN THE VEHICLE TO OPERATION.
Vehicle speed control, Engine, Fuel/propulsion system, Sep 11, 2019
PREVIOUSLY ENTERED COMPLAINT REGARDING COLD THROTTLE/TURBO LAG OF 3-5 SECONDS WHICH IS DANGEROUS FOR PULLING INTO TRAFFIC AND ALMOST CAUSING ACCIDENTS BUT THIS IS NOT LIMITED TO COLD VEHICLES. THE LAG IS SHORTER BUT EVIDENT WHEN WARM. I HAVE HAD SEVERAL INCIDENTS OF HITTING THE LAG WHILE TRYING TO TURN IN AN INTERSECTION AND THERE IS A "FLAT SPOT" LAG OF 2 -3 SECONDS. PRESSING THE GAS PEDAL IN STOP AND GO TRAFFIC CAN CAUSE A LAG THEN SURGE FORWARD. I HAVE ALMOST HIT THE CAR IN FRONT OF ME SEVERAL TIMES AND HAD DIFFICULTY SWITCHING LANES BECAUSE I GET THE NOSE OF THE VEHICLE TURNED INTO ANOTHER LANE THEN IT DOES NOT MOVE CAUSING NEAR COLLUSIONS THEN SURGES FORWARD. THIS IS EXTREMELY DANGEROUS AND I AM BEGINNING TO BE FRIGHTENED OF DRIVING THIS VEHICLE FOR EVEN THE SHORTEST OF TIMES.
Electrical system, Vehicle speed control, Engine, Sep 11, 2019
OUT OF NOWHERE, MY 2015 JEEP GC DECELERATED, ALL THE LIGHTS ON THE DASH CAME ON AND THE FOLLOWING MESSAGES POPPED UP: AUTO PARK DISABLED, SERVICE ELECTRONIC THROTTLE CONTROL, AND ENDED WITH SERVICE SHIFTER. THE TRUCK WOULD NOT ACCELERATE IN THE MIDDLE OF A HIGHWAY. I TOOK THE VEHICLE TO THE DEALER WHERE THEY CANNOT SEEM TO FIND THE PROBLEM. THE WINDSHIELD WIPERS TURNED THEMSELVES ON ALONG WITH THE CHECK ENGINE LIGHT AND THE HAZARDS.
Electrical system, Other or unspecified, Engine, Sep 10, 2019
ONE DAY WHEN LEAVING A BARBERSHOP MY WIFE TRIED TO START OUR JEEP AND IT WOULD NOT CRANK. IT WOULD TURN OVER, START FOR A SECOND THEN TURN OFF. AFTER SITTING FOR A WHILE LONGER IT STARTED UP AND DROVE FINE. THIS PAST SUNDAY WE WERE LEAVING A GAS STATION TO GET ON THE INTERSTATE AND IN THE MIDDLE OF AN INTERSECTION IT SHUT OFF. ALL ACCELERATION STOPPED AND THE JEEP WENT INTO PARK AND LEFT US STUCK IN THE MIDDLE OF THE INTERSECTION. ONCE WE USED THE MANUAL PARK RELEASE AND GOT OUT OF THE INTERSECTION WE LET IT SIT FOR A LITTLE BIT. MY WIFE GOT IN THE DRIVER SEAT AND IT STARTED RIGHT UP. WE THEN DROVE IT TO AN AUTO PARTS STORE AND HAD THE CHECK ENGINE LIGHT DIAGNOSED AS THE NEUTRAL SAFETY SWITCH. I SPOKE WITH A LOCAL DEALERSHIP AND WAS TOLD THAT THAT IS 'NOT A PART LISTED' IN THEIR PARTS CATALOG. THIS VEHICLE SHUT OFF AND MY PREGNANT WIFE COULD HAVE BEEN T-BONED IN THE BLINK OF AN EYE.
Engine, Aug 29, 2019
7/8/19 I BROUGHT MY 2015 JEEP GRAND CHEROKEE IN FOR THE VO8 EMISSIONS RECALL TWO DAYS LATER MY VEHICLE WAS RETURNED 7/10/19. 7/12/19 I WENT TO HAVE MY VEHICLE SMOG CHECK COMPLETED AND THE SMOG CHECK FAILED DUE TO THE FOLLOWING 'YOUR VEHICLE FAILED THE SMOG CHECK INSPECTION DUE TO THE FACT THE FACT THAT THE VEHICLES ON-BOARD COMPUTER SYSTEM HAS NOT COMPLETED THE EMISSION SYSTEM SELF-CHECKS.' DURING THAT TIME I HAD ALREADY CONTACTED THE DEALERSHIP TO RETURN MY VEHICLE TO CHECKED FOR POSSIBLE ISSUES CAUSED BY THE VO8 EMISSIONS RECALL. UPON MY DRIVE FROM SMOG TEST TO JEEP CHRYSLER DEALERSHIP (10.3) NO WARNING LIGHTS CAME ON AND AS I APPROACHED THE DEALERSHIP THE OIL TEMPERATURE GAUGE DID START TO RISE. ONCE PARKED I NOTICED OIL DRIPPING FROM THE PASSENGER FRONT OF MY VEHICLE. THE DEALERSHIP SERVICE ATTENDANT PLUGGED IN THE ERROR CODE READER AND NO CODES/ERRORS WERE DETECTED AS IF OPERATING 100% AS INTENDED. EVEN THOUGH IT WAS EVIDENT THAT MY JEEP HAD CATASTROPHIC ENGINE FAILURE. IT WAS DETERMINED MY ENGINE NEEDED TO BE REPLACED DUE TO THE VO8 EMISSIONS RECALL AND I HAVE CO-WORK THAT EXPERIENCED THE SAME ISSUE RESULTING IN THE ENGINE TO BE REPLACED TWO DAYS AFTER THE VO8 EMISSIONS RECALL WAS COMPLETED . THE REPLACEMENT ENGINE WAS ON BACK ORDER UNTIL 8/21/19 AND I MAY HAVE MY JEEP BACK 8/30/19. THE REPAIR WORK COMPLETED ON MY VEHICLE IS NOT FLUKE AND THE RECALL WORK BEING PERFORMED IS NOT SATISFACTORY AND POSSIBLY RUSHED TO MEET DEADLINES FOR COMPLIANCE. FCA US LLC , AS AN ORGANIZATION NEEDS TO LOOK AT THE RECALL PRACTICES HOLISTICALLY, THINK ABOUT THE PEOPLE AND THEIR FAMILY BEING IMPACTED BY THE V08 EMISSIONS RECALL SHORT COMINGS.